Is parking available at the hotel?

Yes, the hotel offers free self-parking on-site. However, guests must contact the property in advance to reserve parking. Please note that parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:30 AM for a fee of approximately CNY 258 per person.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until midnight, and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request, but are subject to availability and may incur additional charges.

What accessibility features does the hotel offer for guests with disabilities?

The hotel provides limited wheelchair accessibility, step-free entrances, and accessible public areas. However, specific details regarding wheelchair-accessible rooms and facilities should be confirmed with the property directly.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Chengdu, within a 15-minute walk of Tianfu Square and Sichuan Museum of Science and Technology. It is approximately 1.1 miles from Wenshu Monastery and 1.5 miles from Taikoo Li Shopping Center. The preferred airport is Shuangliu International Airport, located about 12.1 miles away.

Does the hotel have a swimming pool?

Yes, the hotel features both an indoor pool and an outdoor heated pool. Pool access is available from 6:30 AM to 10:30 PM.

What are the hotel's policies regarding children?

Children are welcome at the hotel. There is no specified minimum age for children to stay for free, but guests should confirm specific policies directly with the property.

Does the hotel offer extra beds or cribs for children?

The hotel offers rollaway beds for a fee of CNY 350 per night. Availability is subject to request and confirmation from the property.

The Ritz-Carlton, Chengdu

What guests think

Across recent reviews of The Ritz-Carlton, Chengdu, travelers consistently praise exceptional, proactive service and comfortable, spacious rooms with city views, while noting standout breakfasts, a popular club lounge, and a generally convenient yet quieter location.

Cleanliness is usually strong, though a few guests reported dirty linens, carpet stains, bug bites, or smoke smells. Some decor feels dated, Wi-Fi can be slow, and pool rules are strict. Expect polished service and upscale comfort.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Club lounge and on-site facilities are well regarded, with restaurants and a spa noted by multiple guests. The pool is clean but requires swim caps, and one review mentioned slippery tiles.

Related guest reviews

10

Peili

Jan 10, 2025

·

Stayed 3 nights

Top notch facilities matched with excellent service!

10

Amelia

Feb 27, 2025

·

Stayed 3 nights

Excellent hotel in a very convenient location. The service in all areas are all outstanding (above and beyond). The restaurant on the 25th floor is very good with a variety of selection. The dinner buffet was delicious!! Also, special thanks to Daisy at reception on the 25th floor for her outstanding service!! It was truly a very enjoyable stay!!

8

Cristiano

Sep 13, 2024

·

Stayed 5 nights

Everything was very good, specially the Club Lounge and their staff. Only negative is that you need to wear a swimming cap to go to the pool, even if you are bald and it makes the whole thing more like a sporting center than a relaxing hotel pool.

10

Giulio

Nov 9, 2024

·

Stayed 2 nights

I recently stayed at the Ritz-Carlton Chengdu, and it was an exceptional experience. Though there was a small hiccup with the airport pickup, the team quickly made it up to us, showcasing their commitment to excellent service. From the moment we arrived, the staff went out of their way to ensure our stay was flawless, and every interaction felt warm and attentive. The rooms were beautifully designed with luxurious touches and breathtaking city views. Housekeeping kept everything spotless, and the little details made it feel extra special. Dining at the hotel was a highlight, with a breakfast buffet offering both local and international options, and the staff in the dining area made each meal feel like a memorable occasion. The amenities were equally impressive, especially the spa and pristine pool, which provided the perfect spots to relax. The location was also ideal for exploring Chengdu. Despite the initial hiccup, the Ritz-Carlton Chengdu’s incredible service more than made up for it, and I left feeling truly taken care of. I highly recommend this hotel and look forward to returning!

10

Srdjan

Mar 27, 2024

·

Stayed 4 nights

Wonderful hotel, we stayed in the club suite, absolutely gorgeous. The club restaurant is nice, decent food, good wine great service. The signature Chinese restaurant on the 26th floor is just average, not worth the price and the effort.

10

Stan

Jul 28, 2024

·

Stayed 1 night

Beautiful facility well located

10

Yan

Oct 11, 2024

·

Stayed 3 nights

Excellent hotel. Friendly staff, good facilities and convenient location. The only point worth mentioning is the tile around the pool is a bit slippery

10

Margarethe

Nov 1, 2025

·

Stayed 1 night

I reviewed this hotel before. We stayed in a club level room again this time. Everything was excellent. Our favorite hotel now in Chengdu.

10

MARC

Aug 24, 2025

·

Stayed 4 nights

I did spend like 10 Days in Chengdu and also in the Ritz Carlton. All is fine and great. I visited the World Games and everybody in the Hotel did help me a lot to check about possibilities like Metro, Taxi and so on to get to all the facilities. I was really Happy with my amazing room. Club Level is also a great experience. Big Hugs and Big Thank you to all of the personal in the Hotel

10

Margarethe

Oct 11, 2025

·

Stayed 2 nights

We stayed 2 nights at this hotel. We have stayed in other luxury hotels in Chengdu before. This will now be our preferred one. We had a club room . The club lounge had excellent service;, food and drinks. We had breakfast in the main restaurant which was outstanding. Our bedroom and bathroom were spacious, beds were comfortable. Overall a great stay at a beautiful hotel.

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AI-generated summary based on recent guest reviews

Cleanliness

Many guests found rooms very clean and well kept. However, some reported hair on bedding or carpets, bug bites, and occasional smoke smells in nonsmoking rooms.

Related guest reviews

10

catriona

Apr 10, 2025

·

Stayed 5 nights

Our 5 night stay at the ritz was fabulous. The staff were brilliant, food fantastic and the room was very clean and comfortable. The breakfast was excellent. Lots of choice and western options. Beautiful pastries, fruit, cereal, yoghurt, fresh cooked eggs and coffee. The view from the room was great. I loved the club lounge and the afternoon tea. Dinner options were good both in the hotel and outside. There are shops and restaurants very close to the hotel. The underground is not far away. I will stay at the Ritz again if I am back in Chengdu.

10

Bryan

May 8, 2025

·

Stayed 3 nights

Hotel is very clean and great staff

2

David

Oct 23, 2025

·

Stayed 4 nights

Dirty, long hair found upon check-in on bed and chairs, stained carpets, woke up with bug bites on legs, AC not working, wifi slow, charging ports don’t work, safe is broken,

10

Kenny

Nov 4, 2024

·

Stayed 2 nights

Hotel is clean, great service and excellent breakfast. The best is the room itself. It’s big and clean and very comfortable.

10

Chenwei

Jan 14, 2024

·

Stayed 3 nights

Gorgeous property with five-star services, most of which were complimentary with our booking, super proactive and respectful staff, and amazing room overlooking much of central Chengdu. Also wonderful buffet breakfast. For someone more accustomed to American price points, the cost per night was an absolute bargain. I’ll end by saying this property got review bombed somewhat on Googs (looks like a lot of the 1-star write-ups complained about cleanliness), but everything including room condition and overall hygiene were 5/5 for me.

10

Wen

Dec 27, 2023

·

Stayed 1 night

Overall good experience. sometimes I smell cigarette in my room even though it’s non smoking

10

tariq

Apr 25, 2024

·

Stayed 1 night

Perfect very clean and nice wilp do it again staff very nice and helpfull

10

Rich

Nov 7, 2025

·

Stayed 3 nights

Clean room, friendly staff, great service!

6

Shu yi

Feb 23, 2026

·

Stayed 2 nights

太舊了，太髒了

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10

Hau Kar

May 29, 2024

·

Stayed 5 nights

Spacious room, clean.bathroom facilities, club lounge service excellent, food also very.good,

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable with impressive city views; layouts and amenities are appreciated. Some decor feels dated, Wi-Fi can be slow, and a few maintenance issues were noted (e.g., AC or charging ports).

Related guest reviews

10

catriona

Apr 10, 2025

·

Stayed 5 nights

Our 5 night stay at the ritz was fabulous. The staff were brilliant, food fantastic and the room was very clean and comfortable. The breakfast was excellent. Lots of choice and western options. Beautiful pastries, fruit, cereal, yoghurt, fresh cooked eggs and coffee. The view from the room was great. I loved the club lounge and the afternoon tea. Dinner options were good both in the hotel and outside. There are shops and restaurants very close to the hotel. The underground is not far away. I will stay at the Ritz again if I am back in Chengdu.

8

Tian

Sep 2, 2025

·

Stayed 2 nights

The internet needs to be improved!

10

Angelia

May 6, 2024

·

Stayed 4 nights

It was a great experience from check in to the stay, to check out process. I especially love the service level across the different interactions. The room was big and comfortable, layout was great.

10

Angelia

Apr 30, 2024

·

Stayed 2 nights

Great stay, especially love the service level of the hotel staff. Room was big and clean, though design is abit dated. Toilet was spacious and love the layout, with the walk-in dressing space next to it.

10

yanru

Jul 10, 2024

·

Stayed 1 night

Love the place. Great city view.

2

David

Oct 23, 2025

·

Stayed 4 nights

Dirty, long hair found upon check-in on bed and chairs, stained carpets, woke up with bug bites on legs, AC not working, wifi slow, charging ports don’t work, safe is broken,

10

Kenny

Nov 4, 2024

·

Stayed 2 nights

Hotel is clean, great service and excellent breakfast. The best is the room itself. It’s big and clean and very comfortable.

10

mingfeng

Feb 9, 2024

·

Stayed 4 nights

It will be better if the internet connection is faster.

10

YAOCHAO

Apr 20, 2025

·

Stayed 2 nights

Great services, good room. Nice city view and very clean. Breakfast is wonderful too. So many varieties and different styles. Not far to most in-city hot spots. Great location.

10

Margarethe

Oct 11, 2025

·

Stayed 2 nights

We stayed 2 nights at this hotel. We have stayed in other luxury hotels in Chengdu before. This will now be our preferred one. We had a club room . The club lounge had excellent service;, food and drinks. We had breakfast in the main restaurant which was outstanding. Our bedroom and bathroom were spacious, beds were comfortable. Overall a great stay at a beautiful hotel.

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AI-generated summary based on recent guest reviews

Service

Service is widely praised as warm, attentive, and proactive across departments, with concierge and Guest Relations often singled out. Occasional hiccups occurred but were resolved quickly; a rare guest noted an unfriendly lounge checkout.

Related guest reviews

10

HAISHENG

Sep 7, 2025

·

Stayed 2 nights

Everyone who works in the hotel is very friendly, respectful and helpful. The quality of their services set them apart from other hotels.

10

Chunbai

Apr 16, 2025

·

Stayed 3 nights

Excellent services and staff. Everyone all the way from managers to cleaning staff greets and says hi even in passing. You feel like you are being pampered at all time. The service is better than any other 5-star hotels I have stayed at in China.

8

Jeffrey

Oct 31, 2025

·

Stayed 3 nights

Great hotel overall. The staff were amazing and the rooms and the views from the rooms were great. The only issue is that it is located in a quiet part of town away from the glitzy and fun areas. Easy to take a DiDi to these places for 10 RMB however. Gali who works in the concierge area was particularly helpful in planning my trip. We communicated via WeChat before my arrival which made the trip much easier

10

Xuming

Sep 10, 2025

·

Stayed 2 nights

I am extremely satisfied. The location and the service are excellent.

10

chong jin

Jul 14, 2025

·

Stayed 1 night

Excellent service! The staff were friendly and extremely helpful, especially the team from the Guest Relations Department. They went above and beyond to make our stay truly lovely and memorable. Thank you! — Mr. & Mrs. Tan

10

Geovana

Jan 21, 2026

·

Stayed 4 nights

Excelente uma estadia perfeita, a equipe é super prestativa a localização é ótima, o tamanho do quarto é ideal, a comida muito boa todos os serviços impecáveis. Ficamos no quarto Club lounge e foi a melhor decisão da viagem. Um agradecimento mais que especial ao chef do club lounge Reacy Zhao que preparou sobremesas especiais para minha filha de 9 anos uma pessoa muito sensível e competente. Parabéns ao hotel por ter funcionários assim, tornou nossa estadia mais especial.

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10

Zeyad

Sep 5, 2025

·

Stayed 3 nights

Amazing staff and excellent experience, will definitely stay again next time we are in Chengdu

10

Pedro

Dec 11, 2025

·

Stayed 2 nights

Dear Ryan Ran Me, Pedro Dionisio and my wife Silvia are world travellers and are very used to five stars and luxury hotels. We stayed in Ritz Carlton Hotel Chengdu from 4-6th December. Check in was quick and efficient. All the staff very polite, attentive and always ready to help us. The room was very beautiful and well equipped. Good amenities (a Nespresso machine in the room😋). The breakfast was really amazing, and delicious. To Note: my wife forgot inside the room some valuable things and quickly the staff ( House keeper, Duty manager and concierge) solved the problem very efficiently communicating with us, filming the items and sending them by express mail, with insurance included to the hotel we will be staying next city in China. Really impressive… my wife will be always grateful with the staff🙏!!! Chengdu is not only “the Panda City “ with lots of things to see and to do! With lots of luxury Hotels…We are sure we will come back! To the fantastic Ritz-Carlton Chengdu of course… Best wishes Pedro Dionisio

10

Rich

Nov 7, 2025

·

Stayed 3 nights

Clean room, friendly staff, great service!

10

Sonia

Sep 22, 2025

·

Stayed 2 nights

The service from all the staff was excellent. They were so friendly, helpful and ever ready serving with a smile!

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AI-generated summary based on recent guest reviews

Location

Generally convenient for central Chengdu, with shops, restaurants, and metro stops within walking distance. Some reviewers felt the immediate area is quiet and a bit away from livelier districts.

Related guest reviews

10

Minghui

Nov 14, 2025

·

Stayed 1 night

Nice hotel, walking distance to shops and restaurants, but a little bit quiet in the area. Room is nice and clean, breakfast was very delicious, lots of choices, but compare the location, I would prefer other area.

8

Jeffrey

Oct 31, 2025

·

Stayed 3 nights

Great hotel overall. The staff were amazing and the rooms and the views from the rooms were great. The only issue is that it is located in a quiet part of town away from the glitzy and fun areas. Easy to take a DiDi to these places for 10 RMB however. Gali who works in the concierge area was particularly helpful in planning my trip. We communicated via WeChat before my arrival which made the trip much easier

10

Benge

Dec 23, 2024

·

Stayed 5 nights

good service and location

10

Bo Min

Oct 21, 2023

·

Stayed 4 nights

Beautiful luxury hotel in the heart of the city of Chengdu! Great location easy to go anywhere in the city. Room is very clean, staff are very nice and friendly! The breakfast in the hotel is super awesome! Will stay again if come back to Chengdu!

10

Stan

Jul 28, 2024

·

Stayed 1 night

Beautiful facility well located

10

richard leslie

Aug 2, 2025

·

Stayed 4 nights

Excellent property offering great service and mobility options

10

YAOCHAO

Apr 20, 2025

·

Stayed 2 nights

Great services, good room. Nice city view and very clean. Breakfast is wonderful too. So many varieties and different styles. Not far to most in-city hot spots. Great location.

10

MARC

Aug 24, 2025

·

Stayed 2 nights

Thank you to everybody one more time. From the Hotel to Tianfu Square Metro Station is a 12 - 15 Min walk but you can catch Line 1 and 2 to get arround very easy where you wanna go. BIG THANKS TO ALL OF YOU

10

Xin

Dec 18, 2024

·

Stayed 6 nights

Location

10

Ryna

Nov 30, 2023

·

Stayed 6 nights

Love it. Room is spacious and clean. Staff are helpful. Walking distance to Chunxi MRT station, IFS and Taikoo Li.

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AI-generated summary based on recent guest reviews

Dining

Breakfast draws repeated praise for quality and variety, and dietary requests were handled thoughtfully. Club lounge food and drinks are popular, though one guest found the signature Chinese restaurant average and another experienced limited lounge offerings at a time.

Related guest reviews

10

catriona

Apr 10, 2025

·

Stayed 5 nights

Our 5 night stay at the ritz was fabulous. The staff were brilliant, food fantastic and the room was very clean and comfortable. The breakfast was excellent. Lots of choice and western options. Beautiful pastries, fruit, cereal, yoghurt, fresh cooked eggs and coffee. The view from the room was great. I loved the club lounge and the afternoon tea. Dinner options were good both in the hotel and outside. There are shops and restaurants very close to the hotel. The underground is not far away. I will stay at the Ritz again if I am back in Chengdu.

10

Nobusho

Sep 2, 2025

·

Stayed 4 nights

KOH JINMI.KOH INJONG 娘と父親の二人旅。毎朝、カフェで朝御飯を頂きました。グルテンフリー、薄味、油はオリーブ油と、私達のいろんな要望を全てかなえて頂きました。本当に楽しく美味しく食事出来ました。

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10

Minghui

Nov 14, 2025

·

Stayed 1 night

Nice hotel, walking distance to shops and restaurants, but a little bit quiet in the area. Room is nice and clean, breakfast was very delicious, lots of choices, but compare the location, I would prefer other area.

10

Amelia

Feb 27, 2025

·

Stayed 3 nights

Excellent hotel in a very convenient location. The service in all areas are all outstanding (above and beyond). The restaurant on the 25th floor is very good with a variety of selection. The dinner buffet was delicious!! Also, special thanks to Daisy at reception on the 25th floor for her outstanding service!! It was truly a very enjoyable stay!!

10

Aoife

Apr 24, 2025

·

Stayed 4 nights

Chef Chris was fantastic! Beautiful food and amazing personal experience on three separate occasions during our stay. Thank you!!

10

Srdjan

Mar 27, 2024

·

Stayed 4 nights

Wonderful hotel, we stayed in the club suite, absolutely gorgeous. The club restaurant is nice, decent food, good wine great service. The signature Chinese restaurant on the 26th floor is just average, not worth the price and the effort.

10

YAOCHAO

Apr 20, 2025

·

Stayed 2 nights

Great services, good room. Nice city view and very clean. Breakfast is wonderful too. So many varieties and different styles. Not far to most in-city hot spots. Great location.

10

Lang

May 2, 2024

·

Stayed 2 nights

This hotel smelled great. it's not the overwhelming perfume or potpourri, but a pleasant smell of tea leaves. The breakfast was so great with so many varieties. All their staff were super friendly and courteous. I want to give a special thanks to Robert tending the the first floor. He's a hero in helping me navigating through the transportation system and my itinerary in China. Overall, a lovely experience. I wish I had more time in this hotel as I only stayed two nights.

10

Pedro

Dec 11, 2025

·

Stayed 2 nights

Dear Ryan Ran Me, Pedro Dionisio and my wife Silvia are world travellers and are very used to five stars and luxury hotels. We stayed in Ritz Carlton Hotel Chengdu from 4-6th December. Check in was quick and efficient. All the staff very polite, attentive and always ready to help us. The room was very beautiful and well equipped. Good amenities (a Nespresso machine in the room😋). The breakfast was really amazing, and delicious. To Note: my wife forgot inside the room some valuable things and quickly the staff ( House keeper, Duty manager and concierge) solved the problem very efficiently communicating with us, filming the items and sending them by express mail, with insurance included to the hotel we will be staying next city in China. Really impressive… my wife will be always grateful with the staff🙏!!! Chengdu is not only “the Panda City “ with lots of things to see and to do! With lots of luxury Hotels…We are sure we will come back! To the fantastic Ritz-Carlton Chengdu of course… Best wishes Pedro Dionisio

10

Isabel

Dec 28, 2024

·

Stayed 1 night

Such a great property with great staff. Loved our 2 nights here. Staff were accommodating with our family group. Breakfast is absolute top notch. Great local restaurant around the corner too.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8 $148	9 $214	10 $219	11 $214	12 $155	13 $159	14 $152
15 $149	16 $155	17 $150	18 $155	19 $155	20 $155	21 $155
22 $148	23 $148	24 $149	25 $155	26 $155	27 $155	28 $157
29 $148	30 $148

Su	Mo	Tu	We	Th	Fr	Sa
		1 $170	2 $172	3 $170	4 $170	5 $170
6 $155	7 $155	8 $177	9 $177	10 $180	11 $189	12 $189
13 $167	14 $171	15 $171	16 $172	17 $160	18 $183	19 $185
20 $176	21 $183	22 $190	23 $177	24 $207	25 $224	26 $215
27 $160	28	29 $188	30 $212	31 $219

The Ritz-Carlton, Chengdu

About this property

Location

Room options

Room, 2 Double Beds (Square View)

Suite, 1 Bedroom, City View

Large Suite, 1 Bedroom

Club Room, 2 Double Beds (Square View)

Club Room, 2 Double Beds

Room, 1 King Bed (Square View)

Room, 1 King Bed, City View

Room, 1 King Bed

Club Suite, 1 Bedroom

Room, 2 Double Beds, City View

Club Room, 1 King Bed

Room, 2 Double Beds

Club Ritz-Carlton Suite, 1 Bedroom

Club Room, 1 King Bed (Square View)

Guest reviews of The Ritz-Carlton, Chengdu

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about The Ritz-Carlton, Chengdu

Prices for upcoming dates