The Ritz-Carlton, Chengdu

Great service, comfort and location.

A great stay at a The Ritz, from getting to the front door through to check-out all your needs are taken care off. The only issue was not having a room ready when we checked in around 3:30, and then having to chase up our luggage once we came back an hour or two later. The room is otherwise immaculate and very, very well maintained. Do be careful with the door to the toilet as my wife closed the door on her finger accidentally. Massive props to the housekeeping staff and service as the little touches, hand written cards, really makes it feel personalised and a home away from home. Great amenities; 24/7 gym, pool, sauna and steam room. We added a breakfast onto one of our mornings and it was okay. A good selection of foods - I would suggest it for the convenience. The location is perfect, a 20 - 30 minutes walk to all of the central areas and a great selection of drinks and food just downstairs. Definitely on the top of the list of hotels to stay at when we come back to Chengdu

Worth a try their breakfast. Friendly and attentive staff, hotel in city centre and easy to get to everywhere, will pick the same hotel when I come back to Chengdu next time

The hotel is pretty, overall, but I expected a higher level of service based on the name. The carpet in my room was extremely stained (I even turned off the lights to make sure it wasn't just shadows). And I became extremely sick after eating breakfast (and my dinner the night prior was hotel room service so if it wasn't due to breakfast, it was still definitely due to food prepared by the hotel).

Breakfast was not surprising. Going elsewhere is recommended as it was 150 RMB per head. Going nearby eatery should cost around 30RMB per head. Location is near old town where shopping is nowhere nearby. The shower experience was poor as the temp is not stable, sometimes hot and sometimes cold. Overall experience was only fair but being Ritz Carlton, I would expect more. Not a 4 Star experience