Name: Sercotel El Balcón de la Bahía Suites
Address: Paseo Menéndez Pelayo 44, La Gándara, Santander, Cantabria, Spain, Santander, Cantabria, ES
Price range: $74–$259 per night
Rating: 8.8

What guests think

Across recent reviews, Sercotel El Balcón de la Bahía Suites stands out for exceptionally friendly, attentive staff and a quiet, walkable location, with boutique touches like welcome drinks and in-room snacks contributing to many guests' positive stays.

Rooms are modern and generally comfortable, though several note small layouts, thin walls or light bleed, small beds, and temperature controls that can feel too warm. Facilities are modest for a small hotel: a plunge pool is appreciated, parking is tight and limited with prebooking advised, and there is no bar or formal breakfast, just complimentary coffee, fruit and pastries. Cleanliness is praised overall, with a few reports of ants, bathroom odors, or a room needing a deeper clean. Expect a charming, low-key base with standout service rather than full resort amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modest facilities for a small boutique stay: the plunge pool is appreciated, parking is tight and limited with prebooking advised, and there is no bar or formal breakfast.

Related guest reviews

10

Howard

Jul 14, 2025

·

Stayed 1 night

The staff were being hassled but dealt with the complainants well and made us feel welcome and at ease. Well located for everything Santander has to offer but important to pre book car parking as this is limited

10

Mrs Linda A

Sep 22, 2025

·

Stayed 3 nights

What an absolutely fantastic hotel. Service was phenominal throughout, very attentive to our needs. We had a full tour of the grounds and our room on check in which was a very nice touch. We arrived early on check in day, and were able to leave our bags which had been put into the room by check in. The room was fantastic, nice and spacious with a lovely terrace. We spent a few afternoons by the pool too which was gorgeous, created a little escape from the bustling city below. 100% reccommend and hope to be back in the future.

10

William

Jun 10, 2024

·

Stayed 2 nights

Staff are incredibly friendly and helpful. Lovely touch on both arrival ( glass of cava) and departure (small gift). Location is good for walking to central areas. Rooms very clean and modern. Only downside is parking which is very tight and there are only half a dozen spaces ( hotel is small probably no more than 15 rooms total so presumably sufficient). We would definitely stay there again.

8

James

Sep 20, 2025

·

Stayed 3 nights

Hotel was all you needed for a 3 day trip. 10 minute walk to main promenade. Staff were very helpful at all times. Delux double room was a good size(room 35), although no terrace which was a disappointment. There was biscuits, cake and fruit upplied everyday which was lovely. We were given a small bottle of wine on our last night to enjoy before heading out. Plung pool at rear was perfect for a quick dip yo cool off. Thanks to all for a lovely stay

10

Susan

Sep 27, 2024

·

Stayed 2 nights

Exceptional stay ,Daniel was amazing,from the glass of cava to explaining everything,showing us how things worked,and booking a taxi for the airport on departure. Loved the gift breakfast 💕 Room was immaculate, unfortunately we didn't use the pool or the gym but all looked amazing . Excellent location for old town

8

charles

Jun 27, 2024

·

Stayed 3 nights

Beautifully kept small hotel, very close to old town . Nice staff. Room we had booked was fine but bed was too small, so we upgraded to a suite with a balcony and direct access to garden, which was excellent value for money. Parking quite restricted but fine with assistance

8

Janet

Sep 26, 2024

·

Stayed 2 nights

The hotel was not quite what we imagined as there were no facilities at all apart from tea and coffee making and pastries/biscuits in the room. This was mainly our fault as we hadn’t checked the details properly and didn’t realise there was no bar or breakfast. There is an outdoor pool but it didn’t look inviting. Staff are wonderful and helpful and the location is great so easy walking to the port and restaurants. The room was very clean. We had a sea view but in the distance over rooftops.

8

FERNANDO

Nov 8, 2024

·

Stayed 2 nights

The room was great, but parking was awful.

6

Arina

Sep 15, 2024

·

Stayed 1 night

It was not a full service property. They did supply some sort of breakfast. The cost is too high for the value. Parking was not nearb

4

Carmen

Oct 2, 2024

·

Stayed 1 night

No tiene salones, no parece ni 4 estrellas ni hotel boutique.

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Cleanliness

Guests frequently describe rooms and common areas as very clean. A few mention issues like a room needing a deeper clean, bathroom odors, or occasional ants.

Related guest reviews

10

Robert

Apr 27, 2025

·

Stayed 4 nights

Daniel and Victoria are friendly welcoming and informative, rooms have everything you need and very clean. Hotel is walkable to all amenities . A nice touch when you got back to your room there was a cake or pastry waiting for you , would definitely recommend and stay here if in the area

10

Martin

Apr 29, 2025

·

Stayed 1 night

When I arrived later than expected, Victoria was so helpful; and the next morning she even helped me with my bags, despite being told that it was OK. Great place; I’d definitely stay again. It was clean, tidy & comfortable.

10

William

Jun 10, 2024

·

Stayed 2 nights

Staff are incredibly friendly and helpful. Lovely touch on both arrival ( glass of cava) and departure (small gift). Location is good for walking to central areas. Rooms very clean and modern. Only downside is parking which is very tight and there are only half a dozen spaces ( hotel is small probably no more than 15 rooms total so presumably sufficient). We would definitely stay there again.

6

Lesley-Anne

Sep 17, 2025

·

Stayed 1 night

Our room needed a good, deep clean. The floor was dirty and the windows and light switches were dusty and generally dirty. The floors werent cleaned properly. We only had one towel for 2 people and it had stains on it. You cannot change the temperature of the aircon and it's either boiling hot or too warm. Much improvement needed. The rooms need a clean al fondo

10

Yvonne

Nov 25, 2025

·

Stayed 2 nights

Beautiful boutique hotel, very clean and comfortable room with lots of amentities and very friendly staff.

8

Roberto

Nov 4, 2024

·

Stayed 1 night

Equipe de recepção muito simpática e prestativa. Chuveiro muito bom, porém o banheiro exala um certo cheiro de esgoto, mesmo sem uso. A climatização só funcionava na calefação e tivemos que desligar e abrir as janelas para refrescar o quarto.

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10

Juan

Sep 9, 2022

·

Stayed 3 nights

Todo muy limpio, buenas instalaciones y personal muy amable

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10

Arran

Aug 25, 2025

·

Stayed 2 nights

An excellent hotel. The staff were so friendly and helpful, giving us great recommendations and providing anything we asked for (bottle openers, beach towels). The rooms are really modern and clean with excellent aircon. The location is also really good to walk around Santander. The pool is also really nice and much deeper than we had thought! We would definitely recommend this hotel.

10

Jose Manuel

Feb 18, 2025

·

Stayed 3 nights

Un hotel con encanto y muy limpio. El trato muy bueno y cercano.

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10

Sally

May 25, 2025

·

Stayed 3 nights

Excellent clean hotel and in a great location. Staff extremely friendly and very helpful

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Rooms

Modern, comfortable rooms, with some offering balconies or terraces and occasional bay views. Several reviews note compact layouts, small beds, thin walls or light bleed, and temperature that can be too warm due to limited control.

Related guest reviews

6

Anne

Sep 10, 2025

·

Stayed 2 nights

Døren til vores terrasse var i stykker hvilket hotellet oplyste ved indcheckning …..terrassen kunne ikke benyttes . Døren var ikke lukket helt så al trafikstøj fra gaden ,gik direkte ind i værelset . Fik efter forespørgsel ,fik vi tilbudt et andet meget mindre værelse med adgang til terrasse med en MEGET lille dobbeltseng …..hvilket ikke var det vi havde betalt for og var ikke behageligt at sove i

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10

Mrs Linda A

Sep 22, 2025

·

Stayed 3 nights

What an absolutely fantastic hotel. Service was phenominal throughout, very attentive to our needs. We had a full tour of the grounds and our room on check in which was a very nice touch. We arrived early on check in day, and were able to leave our bags which had been put into the room by check in. The room was fantastic, nice and spacious with a lovely terrace. We spent a few afternoons by the pool too which was gorgeous, created a little escape from the bustling city below. 100% reccommend and hope to be back in the future.

6

Carlos

Sep 28, 2025

·

Stayed 1 night

Good location, hvac too hot

6

Andrew

Oct 12, 2024

·

Stayed 1 night

There was a lot of unwanted light pollution within the room and coming in the widows, even pass the closed curtains.

8

James

Sep 20, 2025

·

Stayed 3 nights

Hotel was all you needed for a 3 day trip. 10 minute walk to main promenade. Staff were very helpful at all times. Delux double room was a good size(room 35), although no terrace which was a disappointment. There was biscuits, cake and fruit upplied everyday which was lovely. We were given a small bottle of wine on our last night to enjoy before heading out. Plung pool at rear was perfect for a quick dip yo cool off. Thanks to all for a lovely stay

8

Chikako

Mar 13, 2025

·

Stayed 1 night

とにかく、隣室の音が、聞こえすぎ

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6

James

Sep 23, 2025

·

Stayed 1 night

Positives - Earnest and eager reception staff. Small enclosed terrace/balcony. Negatives - Very small bedroom. Lack of privacy (toilet and shower). Car parking isn't easy.

8

lazaro

Sep 19, 2025

·

Stayed 2 nights

Cambiar las camas son pequeñas, y colchones dejan mucho que desear

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10

Nicholas

Jul 11, 2022

·

Stayed 3 nights

Staff were friendly and helpful, room was nice and the view over the Bahia fantastic

10

Clare

Jun 9, 2025

·

Stayed 3 nights

Few ants in the room and room still very hot with the air con on

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Service

Service stands out as exceptionally friendly and helpful, with thorough check-ins, local tips, and thoughtful extras like welcome drinks and small gifts. Some note limited reception hours or inflexibility before the 3 pm check-in.

Related guest reviews

10

jeff

May 7, 2025

·

Stayed 1 night

The best, most comprehensive check in ever! A very decent hotel, excellent position. Would recommend

10

Robert

Apr 27, 2025

·

Stayed 4 nights

Daniel and Victoria are friendly welcoming and informative, rooms have everything you need and very clean. Hotel is walkable to all amenities . A nice touch when you got back to your room there was a cake or pastry waiting for you , would definitely recommend and stay here if in the area

10

Mrs Linda A

Sep 22, 2025

·

Stayed 3 nights

What an absolutely fantastic hotel. Service was phenominal throughout, very attentive to our needs. We had a full tour of the grounds and our room on check in which was a very nice touch. We arrived early on check in day, and were able to leave our bags which had been put into the room by check in. The room was fantastic, nice and spacious with a lovely terrace. We spent a few afternoons by the pool too which was gorgeous, created a little escape from the bustling city below. 100% reccommend and hope to be back in the future.

10

Asra

Aug 14, 2025

·

Stayed 7 nights

You should absolutely stay here if you are considering this hotel. Daniel and Katia, the two staff members with whom I engaged the most, are so professional and so genuinely kind. (they would even bring me by my name every day!) I stayed for one full week in a room with a beautiful balcony and wonderful amenities. They seem to think of everything that you might need and they go above and beyond in terms of what they provide in the room. They’re also very generous with the coffee and snacks that they provide each day and it wasn’t unusual for me to be asked by the team if I needed anything else. They genuinely wanted to make sure that my stay was as comfortable as possible. The hotel itself is beautiful and the location, in a spectacular neighborhood, is absolutely perfect and convenient to everything. Somehow you’re close to everything but it’s still a quiet peaceful street, and you really feel immersed in the real life of the residents. In the end, I think it is the staff who makes a place special and that was my experience here. I can’t thank them enough, and I definitely will return!

10

William

Jun 10, 2024

·

Stayed 2 nights

Staff are incredibly friendly and helpful. Lovely touch on both arrival ( glass of cava) and departure (small gift). Location is good for walking to central areas. Rooms very clean and modern. Only downside is parking which is very tight and there are only half a dozen spaces ( hotel is small probably no more than 15 rooms total so presumably sufficient). We would definitely stay there again.

8

Michelle

Aug 18, 2024

·

Stayed 5 nights

Good location, not far from main harbour front, bus connections and train station. A small hotel so the reception is not manned 24 hrs, but there is an emergency mobile nos to call. We had to use this when our taxi did not turn up for our airport transfer before 8am. Staff were really friendly, complimentary water coffee and cakes were very much appreciated to get us going in the. morning before venturing out for a proper breakfast. Our rooms were on the ground floor, which we did not like very much as they opened out into the reception area. But it was a quiet hotel with minimal noise so not really a big issue. Would definately recommend and would use again if we are back in Santander.

10

Ann

Sep 14, 2024

·

Stayed 4 nights

Wonderful hotel we couldn't have asked for more from the check in onwards everything was just perfect. We can't recommend this hotel highly enough. Staff deserve praise so professional yet friendly.

10

Arran

Aug 25, 2025

·

Stayed 2 nights

An excellent hotel. The staff were so friendly and helpful, giving us great recommendations and providing anything we asked for (bottle openers, beach towels). The rooms are really modern and clean with excellent aircon. The location is also really good to walk around Santander. The pool is also really nice and much deeper than we had thought! We would definitely recommend this hotel.

8

Marimar

Nov 3, 2024

·

Stayed 1 night

Hotel bien situado, reformado y acogedor. La habitación es extremadamente pequeña y el parking igual. Tuvimos problemas para aparcar y el servicio de recepción fue un poco desagradable con comentarios no apropiados.

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8

Luke

Mar 21, 2024

·

Stayed 1 night

Clean and comfortable hotel for a one night's stay. It's a very small hotel without reception past 9pm. Everything was great with the room and I really appreciated the water and snacks available without charge. The only thing I found strange was that they were reluctant to let me in at any point before 3pm, I was waiting in the lobby at 230 and it seemed that only once the clock struck 3 would I be allowed in. I had an activity that afternoon and wasn't able to get in for the first time till 8. If they had better communicated why it was unavailable I would have understood but it seemed to me that they were on a power trip.

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Location

Quiet, walkable setting close to the seafront, old town, and restaurants, convenient for exploring Santander on foot. Many like being slightly away from the busiest areas while still near key sights.

Related guest reviews

10

Rosa

Oct 21, 2025

·

Stayed 1 night

Great location and amazing staff!

10

Howard

Jul 14, 2025

·

Stayed 1 night

The staff were being hassled but dealt with the complainants well and made us feel welcome and at ease. Well located for everything Santander has to offer but important to pre book car parking as this is limited

10

Paula

Oct 27, 2024

·

Stayed 4 nights

I thought it was a very good quiet location. Staff were very freindly and very informative especially daniel! Room had everything you needed loved the daily pastries. The walls were quite thin so could hear a little noise from next door but apart from that was great!

8

James

Sep 20, 2025

·

Stayed 3 nights

Hotel was all you needed for a 3 day trip. 10 minute walk to main promenade. Staff were very helpful at all times. Delux double room was a good size(room 35), although no terrace which was a disappointment. There was biscuits, cake and fruit upplied everyday which was lovely. We were given a small bottle of wine on our last night to enjoy before heading out. Plung pool at rear was perfect for a quick dip yo cool off. Thanks to all for a lovely stay

10

Adrian

Jun 7, 2024

·

Stayed 4 nights

Great location 5 minutes walk from the seafront, shops, restaurants and public transport. Knowledgeable, friendly, helpful and polite staff. Modern decor and lovely relaxing back yard with a plunge pool with lovely flora.

10

Roger

Jun 19, 2024

·

Stayed 2 nights

Stayed two nights here, a really nice small hotel, very friendly and near city centre. We even got a welcome drink. Our room had a balcony with city view. Will definitely stay again. Very nice and helpful people in the reception too!

10

Pedro

May 20, 2025

·

Stayed 2 nights

Wunderbar gelegen, um die Stadt zu Fuss zu erkunden. Parkplatz vor dem Hotel auf Anfrage vorhanden. Super freundliches Personal. Gerne wieder.

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10

Cheryl

Aug 16, 2024

·

Stayed 2 nights

Lovely hotel in a quiet street - a short walk away from main areas

10

James

Sep 25, 2025

·

Stayed 2 nights

Well located away from city center but walkable distance. Very good staff.

10

Colin

Oct 14, 2024

·

Stayed 1 night

Sooo friendly. Small quiet hotel within easy walking distance of puerto chico and main town and not far from El Sardinero beach. Really comfortable very welcoming with little details on way in and out. A great place to stay in Santander

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Dining

No on-site restaurant or formal breakfast is offered, but complimentary in-room coffee, fruit, and pastries are provided. Staff often recommend nearby restaurants and can assist with bookings.

Related guest reviews

10

Robert

Apr 27, 2025

·

Stayed 4 nights

Daniel and Victoria are friendly welcoming and informative, rooms have everything you need and very clean. Hotel is walkable to all amenities . A nice touch when you got back to your room there was a cake or pastry waiting for you , would definitely recommend and stay here if in the area

10

Asra

Aug 14, 2025

·

Stayed 7 nights

You should absolutely stay here if you are considering this hotel. Daniel and Katia, the two staff members with whom I engaged the most, are so professional and so genuinely kind. (they would even bring me by my name every day!) I stayed for one full week in a room with a beautiful balcony and wonderful amenities. They seem to think of everything that you might need and they go above and beyond in terms of what they provide in the room. They’re also very generous with the coffee and snacks that they provide each day and it wasn’t unusual for me to be asked by the team if I needed anything else. They genuinely wanted to make sure that my stay was as comfortable as possible. The hotel itself is beautiful and the location, in a spectacular neighborhood, is absolutely perfect and convenient to everything. Somehow you’re close to everything but it’s still a quiet peaceful street, and you really feel immersed in the real life of the residents. In the end, I think it is the staff who makes a place special and that was my experience here. I can’t thank them enough, and I definitely will return!

10

john

Jun 4, 2025

·

Stayed 1 night

A really great find. Beautiful boutique hotel. Everything was wonderful from Victoria's welcome to little touches like coffee, fruit and cake in the guest room.

10

Ramon

Apr 8, 2025

·

Stayed 5 nights

Excelente atencion de todas las chicas del hotel muy especialmente Victoria quien fue muy maja y nos daba datis de visitas y como llegar a algunos sitios. Tambien Daniel con sus reciomendaciones de los mejores restaurantes, fueron geniales y de muy buen gusto con comidas y olatos tipicos de muy buen nivel.

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8

James

Sep 20, 2025

·

Stayed 3 nights

Hotel was all you needed for a 3 day trip. 10 minute walk to main promenade. Staff were very helpful at all times. Delux double room was a good size(room 35), although no terrace which was a disappointment. There was biscuits, cake and fruit upplied everyday which was lovely. We were given a small bottle of wine on our last night to enjoy before heading out. Plung pool at rear was perfect for a quick dip yo cool off. Thanks to all for a lovely stay

10

Diane

Jul 12, 2025

·

Stayed 4 nights

The staff were amazing, nothing too much trouble. Excellent restaurant recommendations, pool area a godsend. They constantly contacted us to check all was ok. Had a superior room with a balcony overlooking the pool. Local pastry delivered for a complementary breakfast

10

Mark

Feb 19, 2024

·

Stayed 3 nights

To anyone that is looking for a place to stay in Santander then this is the place for you. From start to finish this hotel offered everything we could need to make it a perfect stay. From entering the hotel and the checking in process, to the recommendations on what to do, where to go and what to eat, to checking out everything was faultless and we feel very looked after during our whole stay. The rooms have everything that you may need to make a very comfortable stay. The rooms have a fridge to store food and drink, a coffee machine with pods provided daily. Complimentary fruit and pastries after each room clean and every small detail looked after. Words can't give the hotel enough credit for the service they provide and how they made us feel during our holiday and made everything so faultless. A huge credit needs to go to all the staff, the front of house staff for making you feel welcome and looked after all the way through, the cleaning staff for doing an amazing job at cleaning the rooms. This is one trip we will be making again and this hotel will be the first one we look at booking. Thank you again for an amazing stay!

8

Janet

Sep 26, 2024

·

Stayed 2 nights

The hotel was not quite what we imagined as there were no facilities at all apart from tea and coffee making and pastries/biscuits in the room. This was mainly our fault as we hadn’t checked the details properly and didn’t realise there was no bar or breakfast. There is an outdoor pool but it didn’t look inviting. Staff are wonderful and helpful and the location is great so easy walking to the port and restaurants. The room was very clean. We had a sea view but in the distance over rooftops.

10

Jeremy

Aug 16, 2022

·

Stayed 3 nights

Staff were very helpful in telling us about the area or booking a table or telling the (pre-arranged) taxi driver where to find us! Walkable from many good eating places - we liked Sukura and the Pizza place just down the street. Very quiet and nice rooms.

6

Arina

Sep 15, 2024

·

Stayed 1 night

It was not a full service property. They did supply some sort of breakfast. The cost is too high for the value. Parking was not nearb

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Month	Average price
January	$77
February	$80
March	$85
April	$107
May	$142
June	$157
July	$252
August	$298
September	$153
October	$109
November	$92
December	$85

Su	Mo	Tu	We	Th	Fr	Sa
				1 $123	2 $151	3
4 $84	5 $102	6 $110	7 $99	8 $106	9	10
11 $154	12 $96	13 $94	14 $86	15 $86	16 $114	17 $145
18 $76	19 $74	20 $99	21 $96	22 $86	23 $106	24 $114
25 $74	26 $74	27 $82	28 $78	29 $86	30 $116	31 $125

Sercotel El Balcón de la Bahía Suites

Prices for Sercotel El Balcón de la Bahía Suites

Monthly average prices

About this property

Location

Room options

Junior Suite, Terrace

Junior Suite, 1 Queen Bed, City View, Tower

Deluxe Double Or Twin Room, Bay View, Tower

Premier Double Or Twin Room

Deluxe Double Or Twin Room

Standard Double Room, 1 Queen Bed

Deluxe Double Or Twin Room, Terrace

Guest reviews of Sercotel El Balcón de la Bahía Suites

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sercotel El Balcón de la Bahía Suites

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $97	21	22 $188	23	24 $194	25 $207	26 $259
27 $101	28 $121	29 $112	30 $123