Iberostar Selection Cancun - All Inclusive
339 US$
/nat
Gennemsnit for oktober
Priser på Iberostar Selection Cancun - All Inclusive
Vælg datoer for at se priser og tilgængelighed
339 US$
/nat
Gennemsnit for oktober
Gennemsnitlige månedlige priser
På Iberostar Selection Cancun - All Inclusive ligger prisen pr. nat i gennemsnit på 263 US$ i den billigste måned (august) og 591 US$ i den dyreste måned (februar), baseret på de seneste 12 måneder.
| Måned | Gennemsnitlig pris |
|---|---|
| januar | 572 US$ |
| februar | 591 US$ |
| marts | 463 US$ |
| april | 399 US$ |
| maj | 291 US$ |
| juni | 279 US$ |
| juli | 324 US$ |
| august | 263 US$ |
| september | 347 US$ |
| oktober | 339 US$ |
| november | 518 US$ |
| december | 404 US$ |
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okt. · 339 US$
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Dyrest: februar (ca. 591 US$)
Billigst: august (ca. 263 US$)
Om dette overnatningssted
Forkæl dig selv med et besøg i stedets spa, der tilbyder massage, kropsbehandlinger og ansigtsbehandlinger. Få lidt motion med en runde golf, eller nyd en doven dag på den private strand. Andre faciliteter på dette overnatningssted inkluder...
Faciliteter
Forkæl dig selv med et besøg i stedets spa, der tilbyder massage, kropsbehandlinger og ansigtsbehandlinger. Få lidt motion med en runde golf, eller nyd en doven dag på den private strand. Andre faciliteter på dette overnatningssted inkluderer gratis trådløs internetadgang, concierge-tjenester og babysitning (tillægsgebyr).
Forretningsfaciliteter
Gæsterne har blandt andet adgang til et døgnåbent forretningscenter, renseri/vaskeservice og en døgnåben reception. Planlægger du et arrangement i Cancún? På dette overnatningssted er der et område på 10126 kvadratmeter til rådighed, bestående af konferencelokaler og mødelokaler. Lufthavnstransport tur-retur er til rådighed mod et tillægsgebyr (døgnet rundt), og gratis parkeringsservice findes desuden på stedet.
Spisning
Spis dig mæt i middelhavsretter på Al Mar Restaurant, som er en af dette overnatningssteds 5 restauranter, eller bliv på værelset, og nyd godt af roomservice (i et begrænset antal timer). Du kan også købe en snack på stedets kaffebar/café. Besøg strandbaren, baren ved poolen eller en af de 5 barer/lounger, hvor du kan slappe af med en forfriskende drink. Gratis morgenmadsbuffet serveres dagligt fra kl. 08.00 til kl. 11.00.
Værelser
Føl dig hjemme i et af de 426 aircondition-afkølede værelser, der indeholder gratis produkter i minibaren og LCD-tv. Med gratis Wi-Fi kan du altid komme på nettet, og kabelkanaler sørger for underholdningen. Værelset har et privat badeværelse med bruser samt gratis toiletartikler og hårtørrer. Faciliteter inkluderer telefoner samt pengeskabe og skriveborde.
Lokation
Fra Iberostar Selection Cancún - All Inclusive, som ligger i Cancún (Zona Hotelera), er der kun 15 minutters gang til Hotel Zone Strande og La Isla Butikscenter. Dette overnatningssted med alt inklusive ligger 6,6 km fra Delfines-stranden og 26,8 km fra Moon Palace Golfklub.
I nærheden
Kukulcan Plaza-indkøbscentret(0.1 mil)
Luxury Avenue-indkøbscentret(0.1 mil)
Marlin-stranden(0.3 mil)
Hotel Zone Strande(0.3 mil)
Nichupté-lagunen(0.3 mil)
Tequila-museet(0.6 mil)
El Sol de Cancun(0.6 mil)
La Isla Butikscenter(0.6 mil)
Ballenas-stranden(0.7 mil)
Costa Occidental de Isla Mujeres, Punta Cancún y Punta Nizuc Nationalpark(0.8 mil)
Isla Dorada(1.2 mil)
Aquaworld(1.4 mil)
Oasis Arena(1.9 mil)
San Miguelito(1.9 mil)
Cancún Mayamuseum(2.2 mil)
Den foretrukne lufthavn for Iberostar Selection Cancún - All Inclusive er Cancun, Quintana Roo (CUN-Cancun Intl.)(12 mil)
Parkering
Transport til/Fra lufthavn
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Lokation
Boulevard Kukulcan KM.17 Zona Hotelera, Avenida Kukulkan, Cancún, Benito Juárez, Quintana Roo, Mexico
Kukulcan Plaza-indkøbscentret (0.1 mil)
Luxury Avenue-indkøbscentret (0.1 mil)
Marlin-stranden (0.3 mil)
Hotel Zone Strande (0.3 mil)
Nichupté-lagunen (0.3 mil)
Tequila-museet (0.6 mil)
Værelsesmuligheder
6
Villa - ved havet
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 4
624 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelse
5
Villa - ved havet (Swim Out)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 4
624 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelsePrivat pool
7
Suite - havudsigt (Master)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 3
1475 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
10
Premium-værelse - havudsigt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 4
398 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
8
Premium-værelse - delvis havudsigt
Værelsesoplysninger
2 Dobbeltsenge
1 Ekstra Stor Dobbeltseng
Sover 4
398 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
10
Suite - ved havet
Værelsesoplysninger
2 Dobbeltsenge
1 Ekstra Stor Dobbeltseng
Sover 4
958 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
9
Premium-værelse (Promo)
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 4
398 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
5
Premium-værelse - balkon - havudsigt
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 4
398 ft²
AltanAltan eller terrasseKlimaanlægWi-Fi (Gratis)Privat badeværelse
8
Villa - ved pool
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
Sover 4
624 ft²
AltanKlimaanlægWi-Fi (Gratis)Privat badeværelse
5
Standardværelse
Værelsesoplysninger
1 Ekstra Stor Dobbeltseng
2 Dobbeltsenge
Sover 4
398 ft²
KlimaanlægWi-Fi (Gratis)Privat badeværelse
Gæsteanmeldelser af Iberostar Selection Cancun - All Inclusive
8.5
Fantastisk
Baseret på 1.225 verificerede anmeldelser
Hvad siger gæsterne
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
På Iberostar Selection Cancun - All Inclusive roser gæsterne ofte det venlige personale, den strandnære beliggenhed og de familievenlige pools og børneområder, men oplevelserne varierer på grund af forældede værelser visse steder og driftsmæssige problemer, der til tider påvirker bekvemmeligheden og komforten.
Læs mereVar dette nyttigt?
Hvad siger gæsterne
På Iberostar Selection Cancun - All Inclusive roser gæsterne ofte det venlige personale, den strandnære beliggenhed og de familievenlige pools og børneområder, men oplevelserne varierer på grund af forældede værelser visse steder og driftsmæssige problemer, der til tider påvirker bekvemmeligheden og komforten.
Madkvaliteten er inkonsekvent: mens nogle nyder buffeten og et par restauranter, fremhæver mange gentagne eller smagsløse retter, først-til-mølle-siddepladser, der kræver lange ventetider, fortyndede drinks og lejlighedsvis sygdom eller dårlig allergenerklæring. Værelserne spænder fra rummelige suiter med fantastisk udsigt til forældede enheder med vedligeholdelses- og AC-problemer; offentlige områder kan føles varme, elevatorerne er langsomme, og boblebade eller poolflader har til tider brug for reparation. Resortet er generelt rent og livligt om dagen, men der er rapporter om skadedyr på nogle værelser og beskedent aftenunderholdning i anmeldelserne. Overordnet set kan du forvente et familievenligt strandresort med en fantastisk beliggenhed og variabel kvalitet.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Faciliteter
Store pools, en ren strand og børnespladsområder/Star Camp er højdepunkter. Ulemper inkluderer meget varme eller langsomme elevatorer og offentlige områder, lunkne eller ikke-fungerende boblebade, lejlighedsvis støj fra byggearbejde og slidte poolflader.
Relaterede gæsteanmeldelser
8
Christine
5. aug. 2024
·
Overnattede 5 nætter
I like the quietness and not too crowded. I wouldn't say I enjoyed the A/C was broken for two days, both rooms and lobby felt hot and humid. the food quality could be improved
I like the quietness and not too crowded. I wouldn't say I enjoyed the A/C was broken for two days, both rooms and lobby felt hot and humid. the food quality could be improved
8
David
25. feb. 2025
·
Overnattede 7 nætter
The property is noisy nite and day. Ads tell you there are 10 swimming pools, but if you stay in the main building, you only have access to 2. One pool is used as a playground for kids and teenagers with a constant boom-boom thumping beat in the background...like what you hear at an aerobics class. Annoying. You can hear the thumping all over the property. There is no quiet area. There are several (5-6) theme restaurants available to all. The best is the Hibachi Grill. The Mexican was the worst supplying platters of tacos for dinner. The Buffet restaurant is open 18 hrs a day and is consistently good with much variety. No matter which restaurant you choose, do not order a steak as we did (too many times) as they were always tough and stringy. Poor quality. The egg omelets are tasteless even with everything cheese added. The breakfast sausages are bad and taste like nothing you have ever had. The bacon is almost pure fat. Stay away. The numerous other food offerings are generally very good, including soups. You can pig-out on good ice cream. Hamburgers are well done and tasty, better so with cheese. Coffee isnt great but plentiful. Waiter service is excellent, always helpful and friendly. The water SERVED within the complex is purified and OK to drink. Tap water is not purified. The entire property is always very clean and very well-kept. Use their recommendations re airport transfers. You will enjoy your stay at the property.
The property is noisy nite and day. Ads tell you there are 10 swimming pools, but if you stay in the main building, you only have access to 2. One pool is used as a playground for kids and teenagers with a constant boom-boom thumping beat in the background...like what you hear at an aerobics class. Annoying. You can hear the thumping all over the property. There is no quiet area. There are several (5-6) theme restaurants available to all. The best is the Hibachi Grill. The Mexican was the worst supplying platters of tacos for dinner. The Buffet restaurant is open 18 hrs a day and is consistently good with much variety. No matter which restaurant you choose, do not order a steak as we did (too many times) as they were always tough and stringy. Poor quality. The egg omelets are tasteless even with everything cheese added. The breakfast sausages are bad and taste like nothing you have ever had. The bacon is almost pure fat. Stay away. The numerous other food offerings are generally very good, including soups. You can pig-out on good ice cream. Hamburgers are well done and tasty, better so with cheese. Coffee isnt great but plentiful. Waiter service is excellent, always helpful and friendly. The water SERVED within the complex is purified and OK to drink. Tap water is not purified. The entire property is always very clean and very well-kept. Use their recommendations re airport transfers. You will enjoy your stay at the property.
8
Luca Del
8. dec. 2024
·
Overnattede 6 nætter
mostly all was good. we were unfortunate to experience bad weather to fully enjoy the resort, however the staff/maintenance could have at least warmed up the pool and have working hot tubs. they were freezing, we just stayed in our room on a windy cloudy day. property is nice too walk around, the staff was also nice and professional. the room was great. the bed the shower and views were amazing. also very clean property. food slightly below average. they need to take the Mexican restaurant seriously. the hibachi was fun. some staff members tried to sell drugs which was disappointing and possibly unsafe. I would choose this resort again though.
mostly all was good. we were unfortunate to experience bad weather to fully enjoy the resort, however the staff/maintenance could have at least warmed up the pool and have working hot tubs. they were freezing, we just stayed in our room on a windy cloudy day. property is nice too walk around, the staff was also nice and professional. the room was great. the bed the shower and views were amazing. also very clean property. food slightly below average. they need to take the Mexican restaurant seriously. the hibachi was fun. some staff members tried to sell drugs which was disappointing and possibly unsafe. I would choose this resort again though.
8
Arash
20. nov. 2025
·
Overnattede 5 nætter
Great location in Hotel zone, very friendly staff, ok kept property and grounds, pools are great. BUT be aware of these 1) food quality is low and options are very limited, worse that any other 4-5 start hotel in Mexico 2) hot tub are not working or lukewarm water, definitely not a hot tub
Great location in Hotel zone, very friendly staff, ok kept property and grounds, pools are great. BUT be aware of these 1) food quality is low and options are very limited, worse that any other 4-5 start hotel in Mexico 2) hot tub are not working or lukewarm water, definitely not a hot tub
8
Marcela
8. maj 2024
·
Overnattede 5 nætter
I rate it a 4-star family hotel. Located on a BEAUTIFUL beach. The pool is really big and awesome. The entertainment staff are great. There are a lot of activities to participate in. Gabriel is very kind. My husband played spike ball with Ricardo for multiple days. I did the water aerobics. Loved the Frida show. With the gym staff, I did Zumba and sunrise yoga. Shout out to Daniel the chef. He came up to us multiple times to make sure the food was good. I normally never like all-inclusive food but the buffet and food in general were good! I loved getting burgers at the Mexican restaurant during the day. The tacos for dinner at the Mexican restaurant were delicious. The ribeye was great at the Steakhouse and enjoyed our experience at the Japanese. I didn't enjoy Horma as much. The pool floor needs renovation ASAP!! You can almost cut your feet walking since the bottom is peeling. They gave us a room with double beds instead of the king we asked for. There were a lot of gnats. The only thing I liked about the room was the water pressure in the shower. The biggest con is that the toilet smelled like sewer. It made the whole room smell like sewer and I had to sleep with a shirt on my face to avoid the smell. I almost changed my rating to a 3 because of this. Overall good family hotel for those looking to relax. Need to fix the sewer smell!! For young adults trying to party book the adults only side.
I rate it a 4-star family hotel. Located on a BEAUTIFUL beach. The pool is really big and awesome. The entertainment staff are great. There are a lot of activities to participate in. Gabriel is very kind. My husband played spike ball with Ricardo for multiple days. I did the water aerobics. Loved the Frida show. With the gym staff, I did Zumba and sunrise yoga. Shout out to Daniel the chef. He came up to us multiple times to make sure the food was good. I normally never like all-inclusive food but the buffet and food in general were good! I loved getting burgers at the Mexican restaurant during the day. The tacos for dinner at the Mexican restaurant were delicious. The ribeye was great at the Steakhouse and enjoyed our experience at the Japanese. I didn't enjoy Horma as much. The pool floor needs renovation ASAP!! You can almost cut your feet walking since the bottom is peeling. They gave us a room with double beds instead of the king we asked for. There were a lot of gnats. The only thing I liked about the room was the water pressure in the shower. The biggest con is that the toilet smelled like sewer. It made the whole room smell like sewer and I had to sleep with a shirt on my face to avoid the smell. I almost changed my rating to a 3 because of this. Overall good family hotel for those looking to relax. Need to fix the sewer smell!! For young adults trying to party book the adults only side.
10
Carmesa
4. sep. 2025
·
Overnattede 4 nætter
It was a lot of dining options staff was nice place was clean valet parking spa services was nice facility big and clean house keeping daily beautiful views swim up pool was nice beach was lovely just a excellent place could of had more entertainment or a night club otherwise great place
It was a lot of dining options staff was nice place was clean valet parking spa services was nice facility big and clean house keeping daily beautiful views swim up pool was nice beach was lovely just a excellent place could of had more entertainment or a night club otherwise great place
10
Eberhard Hagen Freihoff Genannt
11. mar. 2025
·
Overnattede 7 nætter
Everything was fabulous. I have been here many, many times. Front office could do better to explain reservation policies and need for special event signups. We were lucky to be taken care of by José, from Guest Services, and he made up for any possible shortcomings. Restaurants were decent. Some better, one worse. The best was the daily-changing buffet which we enjoyed surprisingly more than the various a la carte restaurants. Room was great, housekeeping very dedicated and caring, Beach was magnificent as always. Only thing are the hot tubs. Those are a welcomed alternative on a colder day, and that backfires, when they are only like warm… I suggest to remove them. Insight dive base, managed by Dressel Divers was closed during the entire stay. Nobody at the hotel could answer why. Hours of operations posted and obviously not followed. That was really upsetting, as diving was the purpose of the trip. Ended up at Aqua World. Not a fan, as way too commercial, but it worked out fine and was surprisingly well. Our gain, Dressel’s loss. I just think that the hotel should be on top of this, have details and otherwise kick them out of their property. Amazing stay and will be back soon. Thank you.
Everything was fabulous. I have been here many, many times. Front office could do better to explain reservation policies and need for special event signups. We were lucky to be taken care of by José, from Guest Services, and he made up for any possible shortcomings. Restaurants were decent. Some better, one worse. The best was the daily-changing buffet which we enjoyed surprisingly more than the various a la carte restaurants. Room was great, housekeeping very dedicated and caring, Beach was magnificent as always. Only thing are the hot tubs. Those are a welcomed alternative on a colder day, and that backfires, when they are only like warm… I suggest to remove them. Insight dive base, managed by Dressel Divers was closed during the entire stay. Nobody at the hotel could answer why. Hours of operations posted and obviously not followed. That was really upsetting, as diving was the purpose of the trip. Ended up at Aqua World. Not a fan, as way too commercial, but it worked out fine and was surprisingly well. Our gain, Dressel’s loss. I just think that the hotel should be on top of this, have details and otherwise kick them out of their property. Amazing stay and will be back soon. Thank you.
8
Robin
4. sep. 2023
·
Overnattede 7 nætter
This is an old hotel although they try to keep it in very good condition. Maintenance affects many areas, mainly air conditioning. The heat in the lobby, elevator, and rooms is horrible.
This is an old hotel although they try to keep it in very good condition. Maintenance affects many areas, mainly air conditioning. The heat in the lobby, elevator, and rooms is horrible.
10
Tasmin
10. sep. 2025
·
Overnattede 6 nætter
Swim-up bar, pool, beach, friendly staff. Great resort
Swim-up bar, pool, beach, friendly staff. Great resort
6
Marcello
20. apr. 2025
·
Overnattede 6 nætter
The building is not really manteined. With a small effort they can present the hotel much better. Finding a place to the beach is a race: not exactly what you expect to relax. The walls between the room seems to be made of paper: we didn't have luck, so basically we cannot really sleep until really really late at night despite we let them know in a gentle and also a rude way. The staff was nice, but in general this hotel worths less than half of what we payed. Never be there again and I will try to avoid also expedia: presentation of the hotel was fake: this is a 3 star hotel... to be generous... Good luck for your business, you really need it.
The building is not really manteined. With a small effort they can present the hotel much better. Finding a place to the beach is a race: not exactly what you expect to relax. The walls between the room seems to be made of paper: we didn't have luck, so basically we cannot really sleep until really really late at night despite we let them know in a gentle and also a rude way. The staff was nice, but in general this hotel worths less than half of what we payed. Never be there again and I will try to avoid also expedia: presentation of the hotel was fake: this is a 3 star hotel... to be generous... Good luck for your business, you really need it.
Var dette nyttigt?
AI-genereret oversigt baseret på de seneste gæsteanmeldelser
Rengøring
Mange gæster finder ejendommen og værelserne meget rene med solidt rengøringspersonale. Dog nævner flere anmeldelser skadedyr (myrer, kakerlakker, mistænkte sengelus) og lejlighedsvis mangler i værelses- eller offentlig-område vedligeholdelse.
Relaterede gæsteanmeldelser
2
Sooyong
30. nov. 2025
·
Overnattede 3 nætter
I experienced bed bug bites during my stay, and I was itching all over. I only asked if they had any cream or ointment I could apply, but they told me that only paid medical services were available. I wasn’t trying to be a difficult guest, nor was I asking for anything special—just something to help with the itching. Instead, they questioned whether I had even been bitten there, said they needed to inspect the bed first, and told me there was nothing they could do. It made me feel like they saw me as someone trying to get compensation or credits, which was very upsetting. After returning home, I was so worried that bed bugs might have followed me in my luggage or clothes that I steamed everything twice, washed everything twice, and put it all through a hot dryer cycle twice. I really hope nothing came back with me. The whole experience left me feeling very frustrated and disappointed with how the hotel handled the situation.
I experienced bed bug bites during my stay, and I was itching all over. I only asked if they had any cream or ointment I could apply, but they told me that only paid medical services were available. I wasn’t trying to be a difficult guest, nor was I asking for anything special—just something to help with the itching. Instead, they questioned whether I had even been bitten there, said they needed to inspect the bed first, and told me there was nothing they could do. It made me feel like they saw me as someone trying to get compensation or credits, which was very upsetting. After returning home, I was so worried that bed bugs might have followed me in my luggage or clothes that I steamed everything twice, washed everything twice, and put it all through a hot dryer cycle twice. I really hope nothing came back with me. The whole experience left me feeling very frustrated and disappointed with how the hotel handled the situation.
8
Jennifer
24. nov. 2025
·
Overnattede 7 nætter
Room was clean. Housekeeping was great. Bed was comfy
Room was clean. Housekeeping was great. Bed was comfy
2
Elisavetta
8. maj 2024
·
Overnattede 4 nætter
Got food poisoning, ruined my whole trip. Room filled with cockroaches. Property is old and needs updating, several fountains are empty and look dilapidated. Nowhere near 5 stars.
Got food poisoning, ruined my whole trip. Room filled with cockroaches. Property is old and needs updating, several fountains are empty and look dilapidated. Nowhere near 5 stars.
6
Sharad
5. jan. 2024
·
Not what I expected in terms of the quality of resort and food. Quite dirty lobby, elevators, etc. Food quality was also poor. Beach was clean and that was the only best part. Didn’t expect Iberostar property to be so low in quality.
Not what I expected in terms of the quality of resort and food. Quite dirty lobby, elevators, etc. Food quality was also poor. Beach was clean and that was the only best part. Didn’t expect Iberostar property to be so low in quality.
10
OTIS CHRISTOPHER
21. nov. 2025
·
Overnattede 5 nætter
Beautiful property, rooms were clean and staff were great!
Beautiful property, rooms were clean and staff were great!
2
Samuel
27. jan. 2024
·
Overnattede 5 nætter
Iberostar overall is a very beautiful resort with great pools and beach. We had some pretty major issues with the room that we felt were not taken super seriously. Our second night there we woke up to bugs crawling all over the floor and into our bags. We had to spend a lot of time on vacation shaking ants off our clothes and luggage. The hotel did give us another room, but it wasn’t available until 3pm that day, so we didn’t have a room from 9-3 due to their dirtiness. The hotel also didn’t seem especially shocked by this and we weren’t offered anything other than free laundry in exchange for this ordeal. We also had 5 different key cards stop working for our new room, so we had to spend even more time at reception getting new keys. The food at the hotel other than the Mexican restaurant (which was by far the highlight) was bland and pretty underwhelming. Biggest pros: the staff at the bars and restaurants, the pools and beach Biggest cons: cleanliness, food
Iberostar overall is a very beautiful resort with great pools and beach. We had some pretty major issues with the room that we felt were not taken super seriously. Our second night there we woke up to bugs crawling all over the floor and into our bags. We had to spend a lot of time on vacation shaking ants off our clothes and luggage. The hotel did give us another room, but it wasn’t available until 3pm that day, so we didn’t have a room from 9-3 due to their dirtiness. The hotel also didn’t seem especially shocked by this and we weren’t offered anything other than free laundry in exchange for this ordeal. We also had 5 different key cards stop working for our new room, so we had to spend even more time at reception getting new keys. The food at the hotel other than the Mexican restaurant (which was by far the highlight) was bland and pretty underwhelming. Biggest pros: the staff at the bars and restaurants, the pools and beach Biggest cons: cleanliness, food
6
Sanil
7. maj 2024
·
Overnattede 5 nætter
The buffet food wasn’t that good and they didn’t refill waters in the room. Room cleanliness was average, wouldn’t say 5 star.
The buffet food wasn’t that good and they didn’t refill waters in the room. Room cleanliness was average, wouldn’t say 5 star.
6
Daniela Isabel
29. aug. 2024
·
Overnattede 4 nætter
Las habitaciones están algo descuidadas, el aire acondicionado se apagaba solo, no rellenaban el frigobar como decían, la comida muy bien, la atención del personal también muy bien.
Las habitaciones están algo descuidadas, el aire acondicionado se apagaba solo, no rellenaban el frigobar como decían, la comida muy bien, la atención del personal también muy bien.
10
Jordan
19. nov. 2025
·
Overnattede 8 nætter
If you are a germophobe like me then you will appreciate this property. The staff stays on top of making sure the facility is clean. The room was also very clean. My only complaint would be they don’t have bottled water, they only have “purified” water. More than once I went to the buffet and thought the water had a foul flavor and a foul taste. We eventually had some water delivered from the convenience store up the road. I would still come back, the resort was beautiful.
If you are a germophobe like me then you will appreciate this property. The staff stays on top of making sure the facility is clean. The room was also very clean. My only complaint would be they don’t have bottled water, they only have “purified” water. More than once I went to the buffet and thought the water had a foul flavor and a foul taste. We eventually had some water delivered from the convenience store up the road. I would still come back, the resort was beautiful.
10
Juan
15. mar. 2024
·
Overnattede 4 nætter
Pros - Great pool area and beach. Plenty of food options. Staff is amazing. Cons - 2 small roaches in room. Beds could be more comfortable. Toilets in room don’t flush well.
Pros - Great pool area and beach. Plenty of food options. Staff is amazing. Cons - 2 small roaches in room. Beds could be more comfortable. Toilets in room don’t flush well.
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Værelser
Nogle værelser og suiter er rummelige med havudsigt og komfortable senge. Andre føles forældede med AC- eller elektriske problemer, akavede åbne brusekabiner, døre/låse, der hænger fast, og støj fra byggearbejde eller aftenforestillinger.
Relaterede gæsteanmeldelser
10
Nairu
11. dec. 2025
·
Overnattede 3 nætter
We enjoyed our stay at Iberostar Cancun very much. We stayed at Family Suite on 9th floor. It is a unit at the end of the floor with ocean view and spacious terrace. It was spectacular! -- it feels brand new, ultra-modern, super spacious (958 sqft). Extremely clean with very comfortable beds. We enjoy every minute staying in the suite. The resort is beautiful, well maintained, all staff work very hard and are very nice. Food are good, but very little Asian food.
We enjoyed our stay at Iberostar Cancun very much. We stayed at Family Suite on 9th floor. It is a unit at the end of the floor with ocean view and spacious terrace. It was spectacular! -- it feels brand new, ultra-modern, super spacious (958 sqft). Extremely clean with very comfortable beds. We enjoy every minute staying in the suite. The resort is beautiful, well maintained, all staff work very hard and are very nice. Food are good, but very little Asian food.
10
Diana Andrea
20. jul. 2025
·
Overnattede 5 nætter
It’s a good family resort. I went with friends and kids and we were able to enjoy the bars, the restaurants. The rooms were hot, even after they put the temperature down. (You do not have access to manage your room AC, you need to call the front desk for them to adjust it). The staff were incredible, super attentive!!! We enjoyed the buffet the most and the main pool with the swim up bar.
It’s a good family resort. I went with friends and kids and we were able to enjoy the bars, the restaurants. The rooms were hot, even after they put the temperature down. (You do not have access to manage your room AC, you need to call the front desk for them to adjust it). The staff were incredible, super attentive!!! We enjoyed the buffet the most and the main pool with the swim up bar.
6
kamran
9. nov. 2025
·
Overnattede 5 nætter
I recently stayed at Iberostar Selection Cancun for my friend’s wedding. The property is beautiful, with stunning ocean views and a clean, well-kept beach. However, while the setting feels five-star, the experience overall was closer to a solid three-star stay. Some staff were friendly and professional, while others seemed tired or disinterested. Communication could be tricky with a few employees who spoke little English, but most people tried to help and were polite. The Steakhouse was the highlight — excellent ribeye and great service. The Italian restaurant, La Horma, was the opposite; our server was impatient and rolled his eyes when we ordered, which really took away from the experience, though the dessert there was fantastic. The pool and beach areas were beautiful and well maintained, with a very alert lifeguard who made us feel safe. The infinity pool and swim-up bars were perfect for relaxing. Entertainment, however, could be better. Daytime activities were limited, and most evening shows felt aimed at kids. Our room was bright and had a great view, but the shower had no door, leaving the floor wet every time. Still, housekeeping was reliable and the front desk followed up after every request, which was impressive. Overall, Iberostar Selection Cancun offers a beautiful location, great food at the Steakhouse, and excellent housekeeping — but the inconsistent service and weak entertainment keep it from feeling truly five-star.
I recently stayed at Iberostar Selection Cancun for my friend’s wedding. The property is beautiful, with stunning ocean views and a clean, well-kept beach. However, while the setting feels five-star, the experience overall was closer to a solid three-star stay. Some staff were friendly and professional, while others seemed tired or disinterested. Communication could be tricky with a few employees who spoke little English, but most people tried to help and were polite. The Steakhouse was the highlight — excellent ribeye and great service. The Italian restaurant, La Horma, was the opposite; our server was impatient and rolled his eyes when we ordered, which really took away from the experience, though the dessert there was fantastic. The pool and beach areas were beautiful and well maintained, with a very alert lifeguard who made us feel safe. The infinity pool and swim-up bars were perfect for relaxing. Entertainment, however, could be better. Daytime activities were limited, and most evening shows felt aimed at kids. Our room was bright and had a great view, but the shower had no door, leaving the floor wet every time. Still, housekeeping was reliable and the front desk followed up after every request, which was impressive. Overall, Iberostar Selection Cancun offers a beautiful location, great food at the Steakhouse, and excellent housekeeping — but the inconsistent service and weak entertainment keep it from feeling truly five-star.
6
Mary A
4. aug. 2024
·
Overnattede 8 nætter
Room outdated sheets stained. Changed room. Lost power and no AC for an entire day. Vent fell out of wall. No notification about the power.
Room outdated sheets stained. Changed room. Lost power and no AC for an entire day. Vent fell out of wall. No notification about the power.
6
Michel
12. okt. 2025
·
Overnattede 5 nætter
Iberostar Cancun has the potential to be a real five star hotel, however, as one of the staff said it, it’s the oldest property of the chain in the area and they are keeping it that way just to get guests to buy a timeshare to be in other ones of their properties. To do that, they give great service and show the potential in case someone wants to be in one of their newer properties while neglecting this one. The property is showing age, with us encountering many issues, some left unresolved. Examples are broken fridge, toilet, ac, and door chain. In addition, even though they claim restaurants need no reservations besides Japanese, good luck eating at any if you are not first in line. The beach is not kids friendly and was first week of October still loaded with seaweed. The food in buffet was good for breakfast and lunch but not for dinner. On the other hand, pools are great, entertainment is awesome, and staff are nice. Drinks whether alcohol or coffee are great. Overall, I would not book Iberostar Cancún again because they are not close to what they claim to be.
Iberostar Cancun has the potential to be a real five star hotel, however, as one of the staff said it, it’s the oldest property of the chain in the area and they are keeping it that way just to get guests to buy a timeshare to be in other ones of their properties. To do that, they give great service and show the potential in case someone wants to be in one of their newer properties while neglecting this one. The property is showing age, with us encountering many issues, some left unresolved. Examples are broken fridge, toilet, ac, and door chain. In addition, even though they claim restaurants need no reservations besides Japanese, good luck eating at any if you are not first in line. The beach is not kids friendly and was first week of October still loaded with seaweed. The food in buffet was good for breakfast and lunch but not for dinner. On the other hand, pools are great, entertainment is awesome, and staff are nice. Drinks whether alcohol or coffee are great. Overall, I would not book Iberostar Cancún again because they are not close to what they claim to be.
10
Alejandro
23. aug. 2025
·
Overnattede 3 nætter
Great selection and variety at the buffet, honestly no need to book specialty restaurants. Friendly staff. Outdated AC units.
Great selection and variety at the buffet, honestly no need to book specialty restaurants. Friendly staff. Outdated AC units.
6
Abraham Salcedo
9. jun. 2025
·
Overnattede 5 nætter
First of all, we paid for two queen beds which we didn't get. They gave us full beds for a family of four, I was not happy about that. Our room door was jam, it did not closed properly. At one point I went to the room and it was open, after calling them to fix it two times.
First of all, we paid for two queen beds which we didn't get. They gave us full beds for a family of four, I was not happy about that. Our room door was jam, it did not closed properly. At one point I went to the room and it was open, after calling them to fix it two times.
10
Sheik
10. aug. 2025
·
Overnattede 5 nætter
Rooms and showers can be updated
Rooms and showers can be updated
4
Edward
15. jan. 2025
·
Overnattede 5 nætter
Been to Cancun a dozen times and always enjoyed the all inclusive Hotels. Some were great, most were very good. This Iberostar Selection Hotel was terrible. Very busy, noisy, and they were painting near our room so it smelled bad for the first day. The elevators took forever, were always crowded and really slow. Frustrating to wait for a spot all the time. Poor English speakers among most of the staff here. This would be ok overall since it is Mexico, but no one seemed to know anything about basic stuff at the hotel. No availability at the restaurants which do not take reservations (except the Japanese restaurant). We were stuck eating at the buffet every night except for one night when I complained and went to management and they "fit" us in the schedule after wrangling with them. The restaurants were always full. So sorry. Buffet was stale, with mostly all the same choices every day and poorly restocked. Ceviche was empty every time I went for some, no salsa or other standard Mexican stuff and the Guacamole was from a mix and not real! As a matter of fact, most of the food seemed like processed stuff like powdered milk, instant mashed potatoes and so forth like you would get at a Motel 6. No real fresh juices, just watered down powdered drinks and soda machines. Basically, the food sucked. The beach has huge rocks at this location and you CANNOT swim at this hotel. You have to walk down the beach to a sandbar where there are no big rocks. I can not recommend this location!!
Been to Cancun a dozen times and always enjoyed the all inclusive Hotels. Some were great, most were very good. This Iberostar Selection Hotel was terrible. Very busy, noisy, and they were painting near our room so it smelled bad for the first day. The elevators took forever, were always crowded and really slow. Frustrating to wait for a spot all the time. Poor English speakers among most of the staff here. This would be ok overall since it is Mexico, but no one seemed to know anything about basic stuff at the hotel. No availability at the restaurants which do not take reservations (except the Japanese restaurant). We were stuck eating at the buffet every night except for one night when I complained and went to management and they "fit" us in the schedule after wrangling with them. The restaurants were always full. So sorry. Buffet was stale, with mostly all the same choices every day and poorly restocked. Ceviche was empty every time I went for some, no salsa or other standard Mexican stuff and the Guacamole was from a mix and not real! As a matter of fact, most of the food seemed like processed stuff like powdered milk, instant mashed potatoes and so forth like you would get at a Motel 6. No real fresh juices, just watered down powdered drinks and soda machines. Basically, the food sucked. The beach has huge rocks at this location and you CANNOT swim at this hotel. You have to walk down the beach to a sandbar where there are no big rocks. I can not recommend this location!!
2
Jacob
13. okt. 2025
·
Overnattede 3 nætter
This resort was so outdated. The rooms were old and not clean. The toilet would gurgle and bubble when others flushed. The staff was not very helpful and were so slow. The food was very mediocre. Waited on hold for 30mins every call. The concierge marked us as a no show for our shuttle when we were standing waiting for our shuttle an hour before hand. Overall a very poor experience
This resort was so outdated. The rooms were old and not clean. The toilet would gurgle and bubble when others flushed. The staff was not very helpful and were so slow. The food was very mediocre. Waited on hold for 30mins every call. The concierge marked us as a no show for our shuttle when we were standing waiting for our shuttle an hour before hand. Overall a very poor experience
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Service
Personalet beskrives bredt som venligt, hårdtarbejdende og imødekommende. Alligevel kan servicen være inkonsekvent - problemer i receptionen, langsom respons i barer/restauranter og vedholdende salgsfremstød for præsentationer eller medlemskaber er tilbagevendende klager.
Relaterede gæsteanmeldelser
8
David
25. feb. 2025
·
Overnattede 7 nætter
The property is noisy nite and day. Ads tell you there are 10 swimming pools, but if you stay in the main building, you only have access to 2. One pool is used as a playground for kids and teenagers with a constant boom-boom thumping beat in the background...like what you hear at an aerobics class. Annoying. You can hear the thumping all over the property. There is no quiet area. There are several (5-6) theme restaurants available to all. The best is the Hibachi Grill. The Mexican was the worst supplying platters of tacos for dinner. The Buffet restaurant is open 18 hrs a day and is consistently good with much variety. No matter which restaurant you choose, do not order a steak as we did (too many times) as they were always tough and stringy. Poor quality. The egg omelets are tasteless even with everything cheese added. The breakfast sausages are bad and taste like nothing you have ever had. The bacon is almost pure fat. Stay away. The numerous other food offerings are generally very good, including soups. You can pig-out on good ice cream. Hamburgers are well done and tasty, better so with cheese. Coffee isnt great but plentiful. Waiter service is excellent, always helpful and friendly. The water SERVED within the complex is purified and OK to drink. Tap water is not purified. The entire property is always very clean and very well-kept. Use their recommendations re airport transfers. You will enjoy your stay at the property.
The property is noisy nite and day. Ads tell you there are 10 swimming pools, but if you stay in the main building, you only have access to 2. One pool is used as a playground for kids and teenagers with a constant boom-boom thumping beat in the background...like what you hear at an aerobics class. Annoying. You can hear the thumping all over the property. There is no quiet area. There are several (5-6) theme restaurants available to all. The best is the Hibachi Grill. The Mexican was the worst supplying platters of tacos for dinner. The Buffet restaurant is open 18 hrs a day and is consistently good with much variety. No matter which restaurant you choose, do not order a steak as we did (too many times) as they were always tough and stringy. Poor quality. The egg omelets are tasteless even with everything cheese added. The breakfast sausages are bad and taste like nothing you have ever had. The bacon is almost pure fat. Stay away. The numerous other food offerings are generally very good, including soups. You can pig-out on good ice cream. Hamburgers are well done and tasty, better so with cheese. Coffee isnt great but plentiful. Waiter service is excellent, always helpful and friendly. The water SERVED within the complex is purified and OK to drink. Tap water is not purified. The entire property is always very clean and very well-kept. Use their recommendations re airport transfers. You will enjoy your stay at the property.
8
Jennifer
25. apr. 2024
·
Overnattede 5 nætter
The staff in the buffet are amazing. They are always hustling and the food was good. They have a huge variety. The pool bars are understaffed and one must wait a long time to get served. However, the staff is also accommodating and will be happy to fill up your own bottle or the hotels smaller cup. Paid cabanas and free seating were available each day - we were there last week in March. Forget about eating at the onsite restaurants- you will never get in. Not sure how people get seated. I honestly think it’s a secret or you have to pay someone. We tried and had no luck so it was always the buffet Glad we liked it. Don’t I repeat don’t eat at the Mexican restaurant down by the water. I can’t give it a lower rating than zero but it’s a minus 10. I repeat the buffet is good. The hotel is run down and old. The rooms are old and show signs of needed repair. The balcony chairs were damaged as well. It was a quiet room however. Overall the guests were respectful and calm. The pools were pretty empty for the most part. Beach is beautiful and clean. I think a lot of people must do excursions during the day. Check in was a mess because we arrived very late after a delayed flight. The door to one of our rooms was very difficult to open as well. The bathroom was super small and left a lot to be desired. I would not return to this property. We were on the Selection side because one of my kids was 16.
The staff in the buffet are amazing. They are always hustling and the food was good. They have a huge variety. The pool bars are understaffed and one must wait a long time to get served. However, the staff is also accommodating and will be happy to fill up your own bottle or the hotels smaller cup. Paid cabanas and free seating were available each day - we were there last week in March. Forget about eating at the onsite restaurants- you will never get in. Not sure how people get seated. I honestly think it’s a secret or you have to pay someone. We tried and had no luck so it was always the buffet Glad we liked it. Don’t I repeat don’t eat at the Mexican restaurant down by the water. I can’t give it a lower rating than zero but it’s a minus 10. I repeat the buffet is good. The hotel is run down and old. The rooms are old and show signs of needed repair. The balcony chairs were damaged as well. It was a quiet room however. Overall the guests were respectful and calm. The pools were pretty empty for the most part. Beach is beautiful and clean. I think a lot of people must do excursions during the day. Check in was a mess because we arrived very late after a delayed flight. The door to one of our rooms was very difficult to open as well. The bathroom was super small and left a lot to be desired. I would not return to this property. We were on the Selection side because one of my kids was 16.
2
Jennifer
30. nov. 2025
·
Overnattede 4 nætter
Our stay had great moments, but overall it was disappointing. Most of the staff- instructors, wait staff, and bellhops—were fantastic and the beach was beautiful. Unfortunately, the front desk was the complete opposite. Challenging and dismissive which set a poor tone for the stay. We ran into several issues with our room. We experienced surprise maintenance visits, water damage that left a mildew smell, electrical issues and a layout with almost no privacy between the bathroom and shower areas. With 4 adults in a room that had only 1 bed and a broken fold-out couch (told could fit 4), we had to request cots three times before they finally arrived. Pillows were bulky and uncomfortable. A “wine debacle” added frustration—asking for a glass resulted in a full bottle being charged $100!). We challenged the staff and ultimately were told to bring it up at checkout - we did and then were told we had to pay for the bottle because it was “empty,” despite it being left in the room over 1/2 full. They insisted and we felt bamboozled. Restaurant access also wasn’t user-friendly; this should really be integrated into the app. Entertainment was lacklustre and geared mostly toward kids. And between the slow elevators and the relentless construction noise—so loud we could barely have a conversation at breakfast—it made it difficult to fully relax. There were bright spots thanks to the wonderful staff outside the front desk, but overall? I DO NOT RECOMMEND and will not be back.
Our stay had great moments, but overall it was disappointing. Most of the staff- instructors, wait staff, and bellhops—were fantastic and the beach was beautiful. Unfortunately, the front desk was the complete opposite. Challenging and dismissive which set a poor tone for the stay. We ran into several issues with our room. We experienced surprise maintenance visits, water damage that left a mildew smell, electrical issues and a layout with almost no privacy between the bathroom and shower areas. With 4 adults in a room that had only 1 bed and a broken fold-out couch (told could fit 4), we had to request cots three times before they finally arrived. Pillows were bulky and uncomfortable. A “wine debacle” added frustration—asking for a glass resulted in a full bottle being charged $100!). We challenged the staff and ultimately were told to bring it up at checkout - we did and then were told we had to pay for the bottle because it was “empty,” despite it being left in the room over 1/2 full. They insisted and we felt bamboozled. Restaurant access also wasn’t user-friendly; this should really be integrated into the app. Entertainment was lacklustre and geared mostly toward kids. And between the slow elevators and the relentless construction noise—so loud we could barely have a conversation at breakfast—it made it difficult to fully relax. There were bright spots thanks to the wonderful staff outside the front desk, but overall? I DO NOT RECOMMEND and will not be back.
6
kamran
9. nov. 2025
·
Overnattede 5 nætter
I recently stayed at Iberostar Selection Cancun for my friend’s wedding. The property is beautiful, with stunning ocean views and a clean, well-kept beach. However, while the setting feels five-star, the experience overall was closer to a solid three-star stay. Some staff were friendly and professional, while others seemed tired or disinterested. Communication could be tricky with a few employees who spoke little English, but most people tried to help and were polite. The Steakhouse was the highlight — excellent ribeye and great service. The Italian restaurant, La Horma, was the opposite; our server was impatient and rolled his eyes when we ordered, which really took away from the experience, though the dessert there was fantastic. The pool and beach areas were beautiful and well maintained, with a very alert lifeguard who made us feel safe. The infinity pool and swim-up bars were perfect for relaxing. Entertainment, however, could be better. Daytime activities were limited, and most evening shows felt aimed at kids. Our room was bright and had a great view, but the shower had no door, leaving the floor wet every time. Still, housekeeping was reliable and the front desk followed up after every request, which was impressive. Overall, Iberostar Selection Cancun offers a beautiful location, great food at the Steakhouse, and excellent housekeeping — but the inconsistent service and weak entertainment keep it from feeling truly five-star.
I recently stayed at Iberostar Selection Cancun for my friend’s wedding. The property is beautiful, with stunning ocean views and a clean, well-kept beach. However, while the setting feels five-star, the experience overall was closer to a solid three-star stay. Some staff were friendly and professional, while others seemed tired or disinterested. Communication could be tricky with a few employees who spoke little English, but most people tried to help and were polite. The Steakhouse was the highlight — excellent ribeye and great service. The Italian restaurant, La Horma, was the opposite; our server was impatient and rolled his eyes when we ordered, which really took away from the experience, though the dessert there was fantastic. The pool and beach areas were beautiful and well maintained, with a very alert lifeguard who made us feel safe. The infinity pool and swim-up bars were perfect for relaxing. Entertainment, however, could be better. Daytime activities were limited, and most evening shows felt aimed at kids. Our room was bright and had a great view, but the shower had no door, leaving the floor wet every time. Still, housekeeping was reliable and the front desk followed up after every request, which was impressive. Overall, Iberostar Selection Cancun offers a beautiful location, great food at the Steakhouse, and excellent housekeeping — but the inconsistent service and weak entertainment keep it from feeling truly five-star.
4
Kalale
25. nov. 2025
·
Overnattede 5 nætter
Not good at all. Guest services were poor, and several servers and spa staff showed noticeable attitude. We were there for my wedding, and despite spending a significant amount of money and bringing them business, we didn’t receive a single gesture of special treatment—not even a flower or a simple “congratulations.” Meanwhile, two single male friends of mine who were just sharing a room received flowers on their beds on the night of my wedding. We were a group of over 20 people, and every single one of us felt disrespected. Room cleaning was inconsistent, and it was clear that guest services were unwilling to help unless a tip was involved. I’ve been to Mexico many times, and this was far from top-resort service. I am extremely disappointed and honestly embarrassed that I chose this place for my friends and family to stay during my wedding.
Not good at all. Guest services were poor, and several servers and spa staff showed noticeable attitude. We were there for my wedding, and despite spending a significant amount of money and bringing them business, we didn’t receive a single gesture of special treatment—not even a flower or a simple “congratulations.” Meanwhile, two single male friends of mine who were just sharing a room received flowers on their beds on the night of my wedding. We were a group of over 20 people, and every single one of us felt disrespected. Room cleaning was inconsistent, and it was clear that guest services were unwilling to help unless a tip was involved. I’ve been to Mexico many times, and this was far from top-resort service. I am extremely disappointed and honestly embarrassed that I chose this place for my friends and family to stay during my wedding.
10
Soua
25. nov. 2025
·
Overnattede 10 nætter
Great resort with great staff.
Great resort with great staff.
8
MAGALI
4. sep. 2023
·
Overnattede 3 nætter
La propiedad y el servicio fue excelente, A la llegada el checking fue muy fácil u agradable, luego al pasar a Consergie te invitan a una presentacion , lógicamente para ofrecerte la compra de cierta membresía, donde el personal de ventas se mostraron muy cordiales , luego nos pasaron a los gerentes, donde creo a título personal se mostraron muy incisivos a comprar la membresía desafiando nuestra intiligencia y la forma de tomar decisiones…más allá que le dimos la oportunidad que ellos querían para hacer la presentación, Por lo general todo estuvo muy bien y organizado
La propiedad y el servicio fue excelente, A la llegada el checking fue muy fácil u agradable, luego al pasar a Consergie te invitan a una presentacion , lógicamente para ofrecerte la compra de cierta membresía, donde el personal de ventas se mostraron muy cordiales , luego nos pasaron a los gerentes, donde creo a título personal se mostraron muy incisivos a comprar la membresía desafiando nuestra intiligencia y la forma de tomar decisiones…más allá que le dimos la oportunidad que ellos querían para hacer la presentación, Por lo general todo estuvo muy bien y organizado
4
Mariana
14. jun. 2025
·
Overnattede 3 nætter
It takes forever to get what you requested,some staff are great Ricardo was then you have other people like consta I believe that was her name completely rude The wait for servers to come and give you a drink or something requested is unreal
It takes forever to get what you requested,some staff are great Ricardo was then you have other people like consta I believe that was her name completely rude The wait for servers to come and give you a drink or something requested is unreal
2
Fadi Amer nadhim
3. aug. 2025
·
Overnattede 4 nætter
I was very disappointed, i have been there back in 2021 and it was amazing, then in 2025 i decided to go back to the same spot and i took more families with me this time and it was disappointing in terms of service and front desk and the room i spoke to the receptionist and i escalated my issue to the supervisor and i spoke to the manger none of them could have accommodated my request or my issues. I feel like they don’t care about you anymore as they know once you book and arrive there you are stuck to what you have because there is no way back!!! I will not go there anymore and do not recommend anybody to go there !
I was very disappointed, i have been there back in 2021 and it was amazing, then in 2025 i decided to go back to the same spot and i took more families with me this time and it was disappointing in terms of service and front desk and the room i spoke to the receptionist and i escalated my issue to the supervisor and i spoke to the manger none of them could have accommodated my request or my issues. I feel like they don’t care about you anymore as they know once you book and arrive there you are stuck to what you have because there is no way back!!! I will not go there anymore and do not recommend anybody to go there !
6
Sarah
6. jul. 2024
·
Overnattede 3 nætter
The property was clean and well kept, but we had a difficult time with check-in. I had made a change about a week prior to arriving, had confirmation emails and numbers from Expedia, but the front desk could not find my reservation at all. We waited at the front desk for an hour, sharing and resharing my confirmation, dates, etc. Eventually they gave us a room, but it was rather embarrassing to stand there so long looking as if I had never made a reservation. Even the front gate security was able to find our name to let the shuttle drop us off. Other than this, the resort was very accommodating and a good value, but communication between them and third party services needs fine tuning.
The property was clean and well kept, but we had a difficult time with check-in. I had made a change about a week prior to arriving, had confirmation emails and numbers from Expedia, but the front desk could not find my reservation at all. We waited at the front desk for an hour, sharing and resharing my confirmation, dates, etc. Eventually they gave us a room, but it was rather embarrassing to stand there so long looking as if I had never made a reservation. Even the front gate security was able to find our name to let the shuttle drop us off. Other than this, the resort was very accommodating and a good value, but communication between them and third party services needs fine tuning.
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Lokation
Strandfront i Hotelzonen med let adgang til stranden og en kort køretur fra lufthavnen. Havforholdene kan være barske eller stenede nogle steder afhængigt af sæsonen.
Relaterede gæsteanmeldelser
8
miriam
7. aug. 2023
·
Overnattede 4 nætter
Excelente ubicación
Excelente ubicación
10
Mallory
6. jul. 2025
·
Overnattede 7 nætter
This was a great place to stay with our teenager sons. The buffet was different every night for dinner and the different restaurants you could eat at on the property were amazing too. The beach access was wonderful and getting an Uber was easy as well.
This was a great place to stay with our teenager sons. The buffet was different every night for dinner and the different restaurants you could eat at on the property were amazing too. The beach access was wonderful and getting an Uber was easy as well.
10
Jin
10. mar. 2024
·
Overnattede 7 nætter
Beach is the best in the hotel zone, and not too many people
Beach is the best in the hotel zone, and not too many people
10
Jennifer
28. mar. 2025
·
Overnattede 4 nætter
Short drive from the airport but a bit of a distance from shopping centers aside from what was on the resort. Staff was friendly and helpful and the resort felt safe. The only issue we had was the room temperature control didn’t work well so it was quite cold in our room
Short drive from the airport but a bit of a distance from shopping centers aside from what was on the resort. Staff was friendly and helpful and the resort felt safe. The only issue we had was the room temperature control didn’t work well so it was quite cold in our room
8
Arash
20. nov. 2025
·
Overnattede 5 nætter
Great location in Hotel zone, very friendly staff, ok kept property and grounds, pools are great. BUT be aware of these 1) food quality is low and options are very limited, worse that any other 4-5 start hotel in Mexico 2) hot tub are not working or lukewarm water, definitely not a hot tub
Great location in Hotel zone, very friendly staff, ok kept property and grounds, pools are great. BUT be aware of these 1) food quality is low and options are very limited, worse that any other 4-5 start hotel in Mexico 2) hot tub are not working or lukewarm water, definitely not a hot tub
8
ayman
16. sep. 2025
·
Overnattede 4 nætter
Beach access and views
Beach access and views
8
Jocelyn
25. aug. 2024
·
Overnattede 4 nætter
The hotel looks like it was in full splendor in the ’60s. The buildings look like they need more care. It is a big property. The staff, in general, are lovely; they always care for the details. They are friendly and polite. We must mention Kenya, who was very courteous, at the beach all days we were there. The beach location is spectacular.
The hotel looks like it was in full splendor in the ’60s. The buildings look like they need more care. It is a big property. The staff, in general, are lovely; they always care for the details. They are friendly and polite. We must mention Kenya, who was very courteous, at the beach all days we were there. The beach location is spectacular.
10
Indira
30. apr. 2024
·
Overnattede 4 nætter
Great service, cleanliness is spot on, rooms are a bit outdated, food is as in most resorts good enough. Great option for families, beach access is wonderful, however we had issues with our key lock for room 143! No matter how many times we got new key cards the reader wasn’t working well and we’d find ourselves standing outside the room inserting continuously until it opened or we’d have to walk back to the lobby and ask for another key, just to run into the same problem. Staff said we couldn’t keep key cards next to electronic devices or credit cards, which at first we thought was the issue, but after running into the same problem with new key card we realized it was the door lock reader.
Great service, cleanliness is spot on, rooms are a bit outdated, food is as in most resorts good enough. Great option for families, beach access is wonderful, however we had issues with our key lock for room 143! No matter how many times we got new key cards the reader wasn’t working well and we’d find ourselves standing outside the room inserting continuously until it opened or we’d have to walk back to the lobby and ask for another key, just to run into the same problem. Staff said we couldn’t keep key cards next to electronic devices or credit cards, which at first we thought was the issue, but after running into the same problem with new key card we realized it was the door lock reader.
8
Roberto
16. maj 2024
·
Overnattede 7 nætter
Though the property had some signs of aging/wear, the property was still very beautiful. Staff goes above and beyond to ensure you have an enjoyable stay. The grounds were well maintained and its right in the heart of the hotel zone. I would definitely stay here again!
Though the property had some signs of aging/wear, the property was still very beautiful. Staff goes above and beyond to ensure you have an enjoyable stay. The grounds were well maintained and its right in the heart of the hotel zone. I would definitely stay here again!
10
Daniel A
15. jul. 2025
·
Overnattede 4 nætter
The staff were friendly and the food and room were excellent. The beach is not that great, however.
The staff were friendly and the food and room were excellent. The beach is not that great, however.
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Spisning
Feedback er blandet: nogle nyder varierede buffeter og et par restauranter (især hibachi/steakhouse), mens mange finder maden gentaget eller smagsløs og drikkevarerne fortyndede. Først-til-mølle-siddepladser fører til lange ventetider, og nogle få rapporterer sygdom eller dårlig allergenerklæring.
Relaterede gæsteanmeldelser
6
mark
18. maj 2025
·
Overnattede 6 nætter
We were under the impression during our stay we would have a number of restaurants to choose from reality is that many of these restaurants rotate days of closing perhaps due to lower occupancy but the restaurants were so small that even when they were open they would feel very very quickly some of these restaurants could see no more than 100 people and with a occupancy level of some 1500 plus in this Resort you could see how this could become a problem even with lower occupancy and then rotating days where everyone wants to try the restaurant because it's been closed so you can't get a table this was probably the most frustrating when you're spending 600 plus a night there are a few bars on property but only the main lobby bar seems to have a proper selection of spirits FYI right after checking in they try to tell you that you get a free spa treatment by checking in with the concierge that is a sales pitch that you might sign up for where you can buy a membership My suggestion is that if this is something that you are considering make sure you do this late in your vacation there so you have a real understanding of what you may be potentially buying so take the property out for a spin before signing on the dotted line
We were under the impression during our stay we would have a number of restaurants to choose from reality is that many of these restaurants rotate days of closing perhaps due to lower occupancy but the restaurants were so small that even when they were open they would feel very very quickly some of these restaurants could see no more than 100 people and with a occupancy level of some 1500 plus in this Resort you could see how this could become a problem even with lower occupancy and then rotating days where everyone wants to try the restaurant because it's been closed so you can't get a table this was probably the most frustrating when you're spending 600 plus a night there are a few bars on property but only the main lobby bar seems to have a proper selection of spirits FYI right after checking in they try to tell you that you get a free spa treatment by checking in with the concierge that is a sales pitch that you might sign up for where you can buy a membership My suggestion is that if this is something that you are considering make sure you do this late in your vacation there so you have a real understanding of what you may be potentially buying so take the property out for a spin before signing on the dotted line
6
Erin
2. jan. 2025
·
Overnattede 6 nætter
We went as a family of 10 to enjoy Christmas together in Cancun. The facilities are pretty dated but we really like all the pools. The buffet was okay, had many options but a lot of the food wasn’t hot (usual buffet problem). The restaurants had great food but we had some issues getting seated the first night because only the hibachi restaurant takes reservations. That was extremely frustrating and we ended up at the buffet for dinner.
We went as a family of 10 to enjoy Christmas together in Cancun. The facilities are pretty dated but we really like all the pools. The buffet was okay, had many options but a lot of the food wasn’t hot (usual buffet problem). The restaurants had great food but we had some issues getting seated the first night because only the hibachi restaurant takes reservations. That was extremely frustrating and we ended up at the buffet for dinner.
4
Guadalupe
6. aug. 2025
·
Overnattede 5 nætter
If you need an honest opinion from someone who works hard to vacation this one is it, overall we rate the place a 3/10 for starters, food was mediocre at best! We ate there 3 times out of our 6 nights because the food was terrible and bland! Everything in the souvenir/store inside is extremely over priced! $50 for a aerosol can of sunblock, just get an Uber to the nearest Oxxo, second of all drinks are not great! Water down alcohol, the bar pool closed at 6pm which is a joke! There is only 4 restaurants and they don’t open till 5:30 and one is reservation only, they were trying to give us a reservation Thursday morning for Saturday night, third of all do not do the (90 min only presentation) for some (free massages) or any other thing they offer you, Rodrigo especially was the worst!!!!!!!!!!!!!!! Told us it was no pressure if we didn’t like it, I put a 90 min timer on my phone and was generous and gave them an extra 30 min of my time cause we had a scheduled tour which they were not respecting after I had told them I had a tour scheduled before we started, over all I would not recommend any one staying here go somewhere else!!!!!!!!! If you really want a (Mexico experience) this is not the place for you! Also room ac could barely keep up. Also really important! Hallways and elevators DO NOT HAVE AC!!!!!!!!!!! It is extremely hot!!!!! If you want your moneys worth go somewhere else!
If you need an honest opinion from someone who works hard to vacation this one is it, overall we rate the place a 3/10 for starters, food was mediocre at best! We ate there 3 times out of our 6 nights because the food was terrible and bland! Everything in the souvenir/store inside is extremely over priced! $50 for a aerosol can of sunblock, just get an Uber to the nearest Oxxo, second of all drinks are not great! Water down alcohol, the bar pool closed at 6pm which is a joke! There is only 4 restaurants and they don’t open till 5:30 and one is reservation only, they were trying to give us a reservation Thursday morning for Saturday night, third of all do not do the (90 min only presentation) for some (free massages) or any other thing they offer you, Rodrigo especially was the worst!!!!!!!!!!!!!!! Told us it was no pressure if we didn’t like it, I put a 90 min timer on my phone and was generous and gave them an extra 30 min of my time cause we had a scheduled tour which they were not respecting after I had told them I had a tour scheduled before we started, over all I would not recommend any one staying here go somewhere else!!!!!!!!! If you really want a (Mexico experience) this is not the place for you! Also room ac could barely keep up. Also really important! Hallways and elevators DO NOT HAVE AC!!!!!!!!!!! It is extremely hot!!!!! If you want your moneys worth go somewhere else!
4
Ann
10. jun. 2025
·
Overnattede 4 nætter
All staff were exceptional in all areas but watering down drinks with tequila when you asked for vodka doesn’t work. This happened over and over again to many people. The food and the buffet was good and in the Italian restaurant as well but all other areas were subpar. Low shelf alcohol. Too many other great choices in area.
All staff were exceptional in all areas but watering down drinks with tequila when you asked for vodka doesn’t work. This happened over and over again to many people. The food and the buffet was good and in the Italian restaurant as well but all other areas were subpar. Low shelf alcohol. Too many other great choices in area.
8
Arash
20. nov. 2025
·
Overnattede 5 nætter
Great location in Hotel zone, very friendly staff, ok kept property and grounds, pools are great. BUT be aware of these 1) food quality is low and options are very limited, worse that any other 4-5 start hotel in Mexico 2) hot tub are not working or lukewarm water, definitely not a hot tub
Great location in Hotel zone, very friendly staff, ok kept property and grounds, pools are great. BUT be aware of these 1) food quality is low and options are very limited, worse that any other 4-5 start hotel in Mexico 2) hot tub are not working or lukewarm water, definitely not a hot tub
8
Sandra
16. okt. 2025
·
Overnattede 5 nætter
The food is not the greatest anymore. Very repetitive. If you go, make sure to try the a la carte restaurants
The food is not the greatest anymore. Very repetitive. If you go, make sure to try the a la carte restaurants
6
Toria
7. maj 2024
·
Overnattede 6 nætter
This was definitely the worst food we’ve had at an all inclusive in Cancun. The buffet was terrible and things were constantly empty. They’d use the same tongs to cook chicken then grab a raw piece for someone else and everything was always cold. Restaurant food was barely any better. Rooms were okay and entertainment was good. Other than that was not impressed
This was definitely the worst food we’ve had at an all inclusive in Cancun. The buffet was terrible and things were constantly empty. They’d use the same tongs to cook chicken then grab a raw piece for someone else and everything was always cold. Restaurant food was barely any better. Rooms were okay and entertainment was good. Other than that was not impressed
10
Lilibeth Rachel
16. okt. 2024
·
Overnattede 6 nætter
Everything was great from the room to the food! We loved the buffet! I am not a big drinker. However, when I had mixed drinks they were unsatisfactory. Even when I asked for double shots I could barely taste the liquor. I had to ask the bartenders to pour a second shot in front of me to ensure they were adding it. Not a big deal though.. We mostly stuck to beer and took our own as well as they only carry Dos XX.
Everything was great from the room to the food! We loved the buffet! I am not a big drinker. However, when I had mixed drinks they were unsatisfactory. Even when I asked for double shots I could barely taste the liquor. I had to ask the bartenders to pour a second shot in front of me to ensure they were adding it. Not a big deal though.. We mostly stuck to beer and took our own as well as they only carry Dos XX.
10
Karen Louise
25. mar. 2025
·
Overnattede 9 nætter
My only complaint is that the restaurants outside of the Japanese restaurant are first come first serve which is not convenient for a group of 6, however the buffet was really good! Perhaps if they would take reservations on the day, that would be more convenient, even if they don't allow reservations in advance.
My only complaint is that the restaurants outside of the Japanese restaurant are first come first serve which is not convenient for a group of 6, however the buffet was really good! Perhaps if they would take reservations on the day, that would be more convenient, even if they don't allow reservations in advance.
2
Jean
31. jan. 2026
·
Overnattede 7 nætter
The rooms are fine as well as the rest of the property. We all got sick, vomiting because of the tourista. I am allergic to dairy products and the labelling on the food is totally erroneous. The personnel knows about it, but nobody is doing anything,. I was congested because of my allergy during the whole stay. We had another week reserved for golf and pickle ball in Riviera maya in February and we canceled.
The rooms are fine as well as the rest of the property. We all got sick, vomiting because of the tourista. I am allergic to dairy products and the labelling on the food is totally erroneous. The personnel knows about it, but nobody is doing anything,. I was congested because of my allergy during the whole stay. We had another week reserved for golf and pickle ball in Riviera maya in February and we canceled.
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AI-genereret oversigt baseret på de seneste gæsteanmeldelser
8
Leticia
for 5 dage siden
·
Overnattede 3 nætter
Muy padre el hotel, mi hija de un año lo disfruto mucho, solo me faltó conocer los restaurantes porque no los abren todos los días
Muy padre el hotel, mi hija de un año lo disfruto mucho, solo me faltó conocer los restaurantes porque no los abren todos los días
4
Juan
for 4 uger siden
·
Overnattede 4 nætter
Esperaba algo mucho mejor
Esperaba algo mucho mejor
10
Luis
3. sep. 2026
·
Overnattede 2 nætter
Buena ubicación Buena comida Perfecto
Buena ubicación Buena comida Perfecto
8
Jose Luis Arturo
26. aug. 2026
·
Overnattede 1 nat
Gracias la pasamos muy bien
Gracias la pasamos muy bien
10
Patricia
23. aug. 2026
·
Overnattede 4 nætter
NO ME GUSTÓ QUE EL SUPUESTO CONSIERGE QUE ME ASIGNARON SEGÚN PARA QUE ME APOYARA DURANTE MI ESTANCIA LO PRIMERO QUE HIZO FUE HACERME UNA CITA PARA VENDERME UNA MEMBRESÍA YA QUE LA ESTANCIA EN EL HOTEL FUE MUY COSTOSA Y ESTUVE PRÁCTICAMENTE 2 DÍAS PERDIDOS POR ESTAR EN ACOSO SOBRE MI
NO ME GUSTÓ QUE EL SUPUESTO CONSIERGE QUE ME ASIGNARON SEGÚN PARA QUE ME APOYARA DURANTE MI ESTANCIA LO PRIMERO QUE HIZO FUE HACERME UNA CITA PARA VENDERME UNA MEMBRESÍA YA QUE LA ESTANCIA EN EL HOTEL FUE MUY COSTOSA Y ESTUVE PRÁCTICAMENTE 2 DÍAS PERDIDOS POR ESTAR EN ACOSO SOBRE MI
Overnatningsstedets retninglinjer
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Øjeblikkelige AI-svar er baseret på oplysninger om hotellet
Priser for kommende datoer
oktober 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
november 2026
sø. | ma. | ti. | on. | to. | fr. | lø. |
|---|---|---|---|---|---|---|
Billigere
Dyrere
Gennemsnitlig pris pr. nat på tværs af tilbud, inkl. skatter og gebyrer.
Priser i USD for 2 gæster opdateres dagligt.
- 2026-10-04: NO DATA
- 2026-10-05: 234.7073106521759USD
- 2026-10-06: 288.7993481114502USD
- 2026-10-07: 384.71058824716187USD
- 2026-10-08: NO DATA
- 2026-10-09: NO DATA
- 2026-10-10: NO DATA
- 2026-10-11: NO DATA
- 2026-10-12: NO DATA
- 2026-10-13: 294.999180681427USD
- 2026-10-14: 294.999180681427USD
- 2026-10-15: 316.09539919628907USD
- 2026-10-16: 316.09539919628907USD
- 2026-10-17: 441.8144710460815USD
- 2026-10-18: 441.8144710460815USD
- 2026-10-19: 442.8350900237732USD
- 2026-10-20: NO DATA
- 2026-10-21: NO DATA
- 2026-10-22: NO DATA
- 2026-10-23: NO DATA
- 2026-10-24: 338.5319762240295USD
- 2026-10-25: 324.1641525482483USD
- 2026-10-26: 338.15776861679075USD
- 2026-10-27: NO DATA
- 2026-10-28: NO DATA
- 2026-10-29: 622.4096303239746USD
- 2026-10-30: NO DATA
- 2026-10-31: NO DATA
- 2026-11-01: 310.8486725140686USD
- 2026-11-02: 310.1311282319641USD
- 2026-11-03: 310.8486725140686USD
- 2026-11-04: 310.351800759613USD
- 2026-11-05: 369.2781271956482USD
- 2026-11-06: NO DATA
- 2026-11-07: NO DATA
- 2026-11-08: NO DATA
- 2026-11-09: NO DATA
- 2026-11-10: NO DATA
- 2026-11-11: NO DATA
- 2026-11-12: NO DATA
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: NO DATA
- 2026-11-16: NO DATA
- 2026-11-17: NO DATA
- 2026-11-18: NO DATA
- 2026-11-19: NO DATA
- 2026-11-20: 425.0047019807739USD
- 2026-11-21: 443.88497491854855USD
- 2026-11-22: 443.88497491854855USD
- 2026-11-23: 443.88497491854855USD
- 2026-11-24: 443.88497491854855USD
- 2026-11-25: 462.76524785632324USD
- 2026-11-26: 462.76524785632324USD
- 2026-11-27: 462.76524785632324USD
- 2026-11-28: 406.1244290429993USD
- 2026-11-29: NO DATA
- 2026-11-30: NO DATA
- 2026-12-01: NO DATA
- 2026-12-02: NO DATA
- 2026-12-03: 397.3141244781189USD
- 2026-12-04: NO DATA
Dette overnatningssted tilbyder transport fra lufthavnen (kan medføre tillægsgebyr). Gæster, som vil arrangere transport, skal kontakte overnatningsstedet ved ankomst via kontaktoplysningerne i reservationsbekræftelsen. Receptionspersonalet tager imod gæster ved ankomst til overnatningsstedet. Oplysninger fra overnatningsstedet kan være oversat ved hjælp af automatiserede oversættelsesværktøjer.
Indtjekning skal udføres af en person, på mindst 18 år.
- Gebyrer for ekstra opredninger kan forekomme og varierer afhængigt af overnatningsstedets politik
- Gyldigt billed-ID og kreditkort, debetkort eller kontant depositum kan være påkrævet ved indtjekning til dækning af påløbende udgifter
- Særlige ønsker afhænger af tilgængelighed ved indtjekning og kan medføre ekstra gebyrer. Særlige ønsker kan ikke garanteres
- Minimumsalderen for indtjekning under den amerikanske Spring Break er 25 år
- Dette overnatningssted accepterer kreditkort, debetkort og kontanter
- Betaling uden kontanter er tilgængelig
- Overnatningsstedets sikkerhedsforanstaltninger inkluderer brandslukker
- Dette overnatningssted har udendørsområder såsom altaner, balkoner eller terrasser, der muligvis ikke er egnede for børn. Hvis du har spørgsmål, anbefaler vi, at du kontakter overnatningsstedet inden ankomst for at bekræfte, at de har et passende værelse til dig
- Dette overnatningssted rengøres professionelt
- Reservationer er påkrævet for massagebehandlinger og spabehandlinger. Reservationer kan foretages ved at tage kontakt til dette overnatningssted inden ankomst via kontaktoplysningerne i reservationsbekræftelsen.
- Op til 2 børn i alderen 2 år og derunder kan overnatte gratis på deres forældres eller værgers værelse, hvis de eksisterende sengepladser benyttes.
- Kun registrerede gæster kan opholde sig på værelserne.
- Dette overnatningssted rengøres professionelt.
- Der er mulighed for kontaktløs betaling for alle transaktioner.
- Der er mulighed for kontaktløs indtjekning og kontaktløs udtjekning.
- Gebyr for lufthavnstransport: 700 MXN pr. person (enkelt)
- Gebyr pr. barn for lufthavnstransport: 700 MXN (enkelt)
- Sen udtjekning er mulig for et gebyr (afhænger af tilgængelighed)
Ovenstående liste er muligvis ikke fuldstændig. Gebyrer og depositummer inkluderer muligvis ikke skat og kan ændres uden varsel.
Populære faciliteter
Parkering
Transport til/Fra lufthavn
Restaurant
Swimmingpool
Forretningscenter
Roomservice
Generelt
Roomservice
Restaurant
Ikkerygerværelser
Sauna
Spa/Jacuzzi
Damprum
Massage
Solarie
Spa og wellnesscenter
Barber/Skønhedssalon
Kropsbehandlinger
Ansigtsbehandlinger
Børneklub
Bar ved poolen
Familierum
Beach Sun Loungers
Snack Bar/Deli
Serviceydelser
Forretningscenter
Turistservice
Renseri
Børnepasning
Rengøring
Beværtningsfaciliteter
Valutaveksling
Sikkerhedsboks
Hæveautomat
Opbevaring af bagage
Rygeområde
Vaskeri
24-Hour Front Desk
Concierge Services
Aktiviteter
Swimmingpool
Tennisbaner
Privat strand
Have
Golfbane (i nærheden)
Strand - i nærheden
Billiard
Legeplads
Børnepool
Udendørs pool
Evening Entertainment
Pool (Infinity)
Udendørs møbler
Pool (Seasonal Outdoor)
Bordtennis
Terrasse
Fitness Center (nearby)
Water Park
Parkering
Parkering
Transport til/Fra lufthavn
Overvåget parkering
Gratis parkering
Ladestation til elbil
Parking (Limited)
Parking Onsite
Internet
Gratis wi-fi