Iberostar Selection Cancun - All Inclusive

Arrived on the Sunday of the Super Bowl. This is my 5th or 6th time at this resort. I've spent over 50k US over the last 8 years at this resort. We went down to the performance area to watch the Super Bowl and were told to have a table, we needed to buy a bottle of overpriced alcohol which was displayed on a table. This immediately put a bad taste in my mouth. There are not enough restaurants for the resort. We showed up at the italian restaurant and got in line at 5:20. The front desk had told us the restaurant opened at 5:30 but they actually start taking names at 5pm. We had to wait 2 hours to finally get a table which is too much. Also, the outdoor area of the main buffet that was sequestered for the italian restaurant was not in use that evening with increased our irritation. The resort should have never closed down the mexican restaurant (the version that had a buffet). Aside from that, the beach has improved since last year due to the reclamation project. Food was very good. Soup at japanese restaurant needs improvement. Staff is consistently friendly. Grounds are in good shape.

we truly enjoyed our time here. The food, entertainment, drinks and scenary were great. One thing... the bar tender at the pool clearly does not enjoy being a bar tender... you need a party starter in that bar.

Buffet food below average

Our room was kept clean all week, and all the staff were very pleasant. Beautiful resort and good food!

Room was clean. Staff and service were excellent. Food was also excellent. Only possible improvements I could think about was that the building itself is a little old and the towels smelt of shea butter. But In general, I had a great time!