Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
407 US$
/natt
Snitt för november
Priser för Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
Välj datum för att se priser och tillgänglighet.
407 US$
/natt
Snitt för november
Genomsnittliga priser per månad
På Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive är priset per natt i genomsnitt 260 US$ under den billigaste månaden (september) och 479 US$ under den dyraste månaden (februari), baserat på de senaste 12 månaderna.
| Månad | Genomsnittligt pris |
|---|---|
| januari | 458 US$ |
| februari | 479 US$ |
| mars | 401 US$ |
| april | 359 US$ |
| maj | 326 US$ |
| juni | 312 US$ |
| juli | 281 US$ |
| augusti | 272 US$ |
| september | 260 US$ |
| oktober | 334 US$ |
| november | 407 US$ |
| december | 411 US$ |
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nov. · 407 US$
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Dyrast: februari (ca 479 US$)
Billigast: september (ca 260 US$)
Om detta boende
Koppla av på deras fullständiga spa, där du kan passa på att njuta av massage, kroppsbehandlingar och ansiktsbehandlingar. Här har du tillgång till bland annat 10 utomhuspooler och ett fitnesscenter. Gäster kan enkelt ta sig till stranden g...
Bekvämligheter
Koppla av på deras fullständiga spa, där du kan passa på att njuta av massage, kroppsbehandlingar och ansiktsbehandlingar. Här har du tillgång till bland annat 10 utomhuspooler och ett fitnesscenter. Gäster kan enkelt ta sig till stranden genom att hoppa på den kostnadsfria strandbussen.
Företagsfaciliteter
Gäster har tillgång till bland annat business-service, reception (öppen dygnet runt) och flerspråkig personal. Gratis parkeringsservice erbjuds på plats.
Måltider
Både middag och Bordeaux serveras på deras restaurang, som specialiserar sig på franska köket. Du kan även beställa snacks på deras kafé eller ta det lugnt på rummet med rumsservice (under begränsade tider). Koppla av med en drink på en av boendets 5 barer/lounger. Här erbjuds en gratis frukostbuffé dagligen mellan 07.00 och 11.00.
Rum
Känn dig som hemma i ett av de 301 individuellt inredda rummen med gratis produkter i minibar och espressobryggare. Gratis wi-fi ser till att du kan hålla dig uppkopplad, och en 50-tums platt-tv med kabelkanaler erbjuder all underhållning du behöver. Badrum med dusch, regndusch och gratis toalettartiklar. På rummet finns telefon, laptopanpassade värdeförvaringsskåp och gratis flaskvatten.
Läge
I Tulum-området Zama ligger Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive en tio minuters bilfärd från både Tulums mayanska ruiner och Tulums strand.
Vad finns i närheten
Hunab livsstilscenter(0.8 miles)
Jaguarparken(0.8 miles)
Acceso till jaguarparken(1.3 miles)
Dos Aguas park(1.4 miles)
Jaguar utsiktspunkt Tulum(1.4 miles)
Hospital de Tulum(1.7 miles)
Tulum nationalpark(1.8 miles)
Tulum Tower(2.3 miles)
Holistika Art Walk(2.4 miles)
SFER IK(2.4 miles)
Cenote Calavera(2.7 miles)
Las Palmas offentliga strand(2.7 miles)
Tulums strand(2.7 miles)
Tulums mayanska ruiner(2.9 miles)
Casa del Cenote(3 miles)
Tulum internationella flygplats (TQO)(26.8 miles)
Cancun, Quintana Roo (CUN-Cancun Intl.)(74.4 miles)
Parkering
Flygplatstransfer
Restaurang
Pool
Rumservice
Parkeringsservice
Läge
Calle Itzimina esq. Av Kukulkan,mz 001, lote 007, reg 014, Zama, Tulum, Tulum, Quintana Roo, Mexiko
Hunab livsstilscenter (0.8 miles)
Jaguarparken (0.8 miles)
Acceso till jaguarparken (1.3 miles)
Dos Aguas park (1.4 miles)
Jaguar utsiktspunkt Tulum (1.4 miles)
Hospital de Tulum (1.7 miles)
Rumsalternativ
5
Preferred Club Junior Suite, Swim Out, King Bed
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
657 ft²
LuftkonditioneringWi-Fi (gratis)Privat badrum
4
Preferred Club Junior Suite, Swim Out, Double Beds
Information om rummet
2 Dubbelsängar
Sovplats 3
657 ft²
LuftkonditioneringWi-Fi (gratis)Privat badrum
8
Villa Zamna (Same price for up to 10 guests)
Information om rummet
4× Extra Stora Dubbelsängar
och 1 Dubbelsäng
6200 ft²
BalkongSeparat matplatsLuftkonditioneringWi-Fi (gratis)Privat badrumPrivat poolDykpool
4
Preferred Club Junior Suite, Tropical View, Double Beds
Information om rummet
2 Dubbelsängar
Sovplats 3
657 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Privat badrum
4
Casa Zamna Ocean Front
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
581 ft²
LuftkonditioneringWi-Fi (gratis)Privat badrumUteplats
5
Rum (Casa Zamna Tropical View)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
538 ft²
Balkong eller terrassLuftkonditioneringWi-Fi (gratis)Privat badrum
4
Juniorsvit - 1 kingsize-säng - vid havet (Casa Zamna)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
581 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Privat badrum
4
Rum (Casa Zamna Tropical View Dbl w Q Beds)
Information om rummet
2 Dubbelsängar
Sovplats 3
538 ft²
Balkong eller terrassLuftkonditioneringWi-Fi (gratis)Privat badrum
1
Preferred Club Master Suite, Swim Out
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
1474 ft²
Separat matplatsLuftkonditioneringWi-Fi (gratis)Privat badrum
4
Preferred Club Rooftop Master Suite with Plunge Pool
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
4729 ft²
Separat matplatsLuftkonditioneringWi-Fi (gratis)Privat badrumDykpool
5
Svit - 1 kingsize-säng - vid havet (Casa Zamna, Master)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
581 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Privat badrum
6
Svit Presidential
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
5511 ft²
Separat matplatsLuftkonditioneringWi-Fi (gratis)Privat badrumDykpool
4
Juniorsvit - 1 kingsize-säng (Tropical View)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
657 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Privat badrum
4
Juniorsvit (Swim Out, Double Beds)
Information om rummet
2 Dubbelsängar
Sovplats 3
657 ft²
LuftkonditioneringWi-Fi (gratis)Privat badrum
4
Juniorsvit (Tropical View, Double Beds)
Information om rummet
2 Dubbelsängar
Sovplats 3
657 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Privat badrum
4
Preferred Club Master Suite, Tropical View
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
1475 ft²
Separat matplatsLuftkonditioneringWi-Fi (gratis)Privat badrum
4
Preferred Club Junior Suite, Tropical View, King Bed
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
657 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Privat badrum
5
Svit Presidential - 1 kingsize-säng - vid havet (Casa Zamna)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
963 ft²
BalkongLuftkonditioneringWi-Fi (gratis)Privat badrumDykpool
5
Juniorsvit - 1 kingsize-säng (Swim Out)
Information om rummet
1 Extra Stor Dubbelsäng
Sovplats 2
657 ft²
LuftkonditioneringWi-Fi (gratis)Privat badrum
Gästrecensioner för Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive
8.4
Mycket bra
Baserat på 1 022 verifierade recensioner
Vad gäster tycker
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Enligt de senaste recensionerna hyllas Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive för sin slående design, lugna atmosfär, många pooler och vänlig personal. Återkommande kritik handlar om matkonsistens, servicekvalitet och skyttelbussen till stranden som ligger en bit bort.
Läs merVar detta till hjälp?
Vad gäster tycker
Enligt de senaste recensionerna hyllas Secrets Tulum Resort & Beach Club - Adults Only - All Inclusive för sin slående design, lugna atmosfär, många pooler och vänlig personal. Återkommande kritik handlar om matkonsistens, servicekvalitet och skyttelbussen till stranden som ligger en bit bort.
De flesta gäster upplever hotellet och rummen som mycket rena och moderna, även om vissa rapporterar om insekter, underhållsproblem eller en förvirrande navigering. Åsikterna om maten varierar, där vissa uppskattar specifika restauranger och frukosten, medan andra nämner begränsat utbud, långa väntetider och urvattnade drinkar. Förvänta dig en lugn och designmedveten vistelse som passar bäst för avkoppling.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Faciliteter
Flera pooler, ett avslappnande spa och ett gym är höjdpunkter, och den avlägsna strandklubben nås med skyttel. Vanliga nackdelar inkluderar kalla eller tidigt stängda pooler och oregelbundna skytteltider, och några noterade att gymmet kändes för varmt.
Relaterade gästrecensioner
10
Tina Maureen
27 feb. 2025
·
Stannade 7 nätter
We had an amazing week at Secrets Tulum. It was a beautiful resort with many quiet spots to get away to. Beautiful restaurants had great food! We loved our pool walkout room. Staff was helpful and friendly. Excursions to the Beach club were fun! Definitely recommend this resort!
We had an amazing week at Secrets Tulum. It was a beautiful resort with many quiet spots to get away to. Beautiful restaurants had great food! We loved our pool walkout room. Staff was helpful and friendly. Excursions to the Beach club were fun! Definitely recommend this resort!
10
ALASDAIR
13 feb. 2026
·
Stannade 7 nätter
We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.
We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.
8
Rhett
22 mars 2025
·
Property and Resort was Amazing- Very Clean. Most of the Staff were friendly and courteous aside from the front lobby personnel. Definitely need better tequila options on property being that you are in MEXICO. Pools were amazing- They don’t keep the Jacuzzi’s warm, they were all cold water. On Vacation we all love a warm jacuzzi to relax in. The Beach club shuttle is convenient but need to have more consistent shuttle times. It’s not as often as they advertise online. Overall- A Wonderful experience. :)
Property and Resort was Amazing- Very Clean. Most of the Staff were friendly and courteous aside from the front lobby personnel. Definitely need better tequila options on property being that you are in MEXICO. Pools were amazing- They don’t keep the Jacuzzi’s warm, they were all cold water. On Vacation we all love a warm jacuzzi to relax in. The Beach club shuttle is convenient but need to have more consistent shuttle times. It’s not as often as they advertise online. Overall- A Wonderful experience. :)
10
Craig
22 aug. 2024
·
Stannade 4 nätter
Location was beautiful, staff was extremely Efficient. Juan the entertainer was always excited to get games going at the beach, Adela lead yoga and helped out guests any time she could. Shuttles to the beach club every 15 minutes, food was amazing. Over all 10/10, and we made friends there. Highly recommend.
Location was beautiful, staff was extremely Efficient. Juan the entertainer was always excited to get games going at the beach, Adela lead yoga and helped out guests any time she could. Shuttles to the beach club every 15 minutes, food was amazing. Over all 10/10, and we made friends there. Highly recommend.
10
Tevin
19 aug. 2024
·
Stannade 5 nätter
Amazing service. Quiet during sleeping hours. The beach club also has amazing service and is included in the all inclusive. The excursions were safe and well coordinated. They even provide transportation for you to and from. Cab service is available if you want to stay at the beach longer or venture out into the city for other dinning options. Highly recommend. This is a brand new property as well. Rooms were amazing. We got the swim out room and the water was not too cold or too hot. 10 out of 10 experience.
Amazing service. Quiet during sleeping hours. The beach club also has amazing service and is included in the all inclusive. The excursions were safe and well coordinated. They even provide transportation for you to and from. Cab service is available if you want to stay at the beach longer or venture out into the city for other dinning options. Highly recommend. This is a brand new property as well. Rooms were amazing. We got the swim out room and the water was not too cold or too hot. 10 out of 10 experience.
10
Charles
12 juni 2025
·
Stannade 5 nätter
Great service and clean hotel with plenty of shows at night. Food was well above average with no wait at restaurants.
Great service and clean hotel with plenty of shows at night. Food was well above average with no wait at restaurants.
2
sofia palmero
10 nov. 2024
·
Stannade 2 nätter
Tuvimos una cucaracha en el cuarto, no nos cambiaron las toallas y no había pistola de pelo
Tuvimos una cucaracha en el cuarto, no nos cambiaron las toallas y no había pistola de pelo
10
Johayna
4 aug. 2025
·
Stannade 7 nätter
Excellent hotel. Beautiful rooms, fantastic staff and service. Not too busy, felt like a private resort. Staff was attentive, drinks and food of a much higher quality. Lovely spa too. Only comment is that the gym is too warm and the AC wasn’t strong enough there. Made it difficult to use.
Excellent hotel. Beautiful rooms, fantastic staff and service. Not too busy, felt like a private resort. Staff was attentive, drinks and food of a much higher quality. Lovely spa too. Only comment is that the gym is too warm and the AC wasn’t strong enough there. Made it difficult to use.
10
Michael
18 jan. 2025
·
Stannade 7 nätter
vip treatment excellent. earlier access to gym would be better, premium alcohol available at all bars including room service.
vip treatment excellent. earlier access to gym would be better, premium alcohol available at all bars including room service.
10
Tommy
18 maj 2025
·
Stannade 6 nätter
A more boutique take in resort: multiple small pools, great restaurants and buffets, incredible service. The ambiance is quite different than its sisters-resort Secrets Maroma and Akumal that are on the beach, with a more jungle flair. Important to know, the beach is accessible at the amazing beach club but you have to take a 15-20min shuttle to reach it (it's totally worth going).
A more boutique take in resort: multiple small pools, great restaurants and buffets, incredible service. The ambiance is quite different than its sisters-resort Secrets Maroma and Akumal that are on the beach, with a more jungle flair. Important to know, the beach is accessible at the amazing beach club but you have to take a 15-20min shuttle to reach it (it's totally worth going).
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Renlighet
Den övergripande renligheten beröms i både rum och gemensamma utrymmen. Flera recensioner nämner dock insekter (myror eller kackerlackor), ibland smutsiga poolområden och underhållsproblem som läckor eller stopp i avlopp.
Relaterade gästrecensioner
10
Glenn
11 nov. 2025
·
Stannade 3 nätter
Room was spotless
Room was spotless
10
ALASDAIR
13 feb. 2026
·
Stannade 7 nätter
We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.
We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.
2
Kenisha
19 juni 2024
·
Stannade 3 nätter
It rained and water was leaking through the ceilings, staff wasn’t answering the phones. Then while my husband and I are getting food a roach crawled up on the counter top. We told the front desk about all the issues and ask what they were willing to make the experience better. A man and the front desk Kevin told us to write a review and was rude. Asked to talk to the manager plenty of times and no one wanted to talk to us. Overall experience was terrible and I’m disappointed at secrets because they hold great standards, but this was by far the worst trip ever! For the price I paid and the staff wasn’t willing to make any accommodations. I even showed the picture to the front desk of the roach and still nothing. I don’t live like that at home. I wouldn’t never recommend this property to a homeless person!
It rained and water was leaking through the ceilings, staff wasn’t answering the phones. Then while my husband and I are getting food a roach crawled up on the counter top. We told the front desk about all the issues and ask what they were willing to make the experience better. A man and the front desk Kevin told us to write a review and was rude. Asked to talk to the manager plenty of times and no one wanted to talk to us. Overall experience was terrible and I’m disappointed at secrets because they hold great standards, but this was by far the worst trip ever! For the price I paid and the staff wasn’t willing to make any accommodations. I even showed the picture to the front desk of the roach and still nothing. I don’t live like that at home. I wouldn’t never recommend this property to a homeless person!
2
Quasha
12 nov. 2025
·
Stannade 2 nätter
Hotel booking was misleading. I book 11/6-11/10 what I thought was the main resort for my 35th bday upon arriving I was told that I would be staying on the beach side of the hotel which was about a 20 mins shuttle ride, I explained I was a solo traveler and would prefer staying at the main hotel where it is lit and filled with people. They refused to move me. Concierge stated that no other rooms were available. I took the shuttle that they provided to the off site beach location. It was small and unpleasant looking. However, I tried making the best of it. I was told that room service stops at 10pm when online it stated that service would be available 24 hours, also The restaurants on the beach side of the resort closed at 6 PM, so you had to shuttle back to the main resort to eat if you wanted the all inclusive, The last shuttle to and from the resorts are at 10:30 PM, For me was an issue because it was my birthday and I did not want to be back in the hotel by 10:30 PM at an all inclusive resort. The icing on the cake is, upon return home I have been bitten by bedbugs all over my lower body and buttocks. Room 6020 At the BEACH CLUB looks a basement apartment.It was nothing luxurious about it, nothing like the photos advertised. The icing on the cake is the room has a BED INFESTATION and I asked to be moved, nothing available. I was bitten by bed bugs all over my back legs and buttocks. I threw out my entire suitcase. I am currently waiting on a response from the resort.
Hotel booking was misleading. I book 11/6-11/10 what I thought was the main resort for my 35th bday upon arriving I was told that I would be staying on the beach side of the hotel which was about a 20 mins shuttle ride, I explained I was a solo traveler and would prefer staying at the main hotel where it is lit and filled with people. They refused to move me. Concierge stated that no other rooms were available. I took the shuttle that they provided to the off site beach location. It was small and unpleasant looking. However, I tried making the best of it. I was told that room service stops at 10pm when online it stated that service would be available 24 hours, also The restaurants on the beach side of the resort closed at 6 PM, so you had to shuttle back to the main resort to eat if you wanted the all inclusive, The last shuttle to and from the resorts are at 10:30 PM, For me was an issue because it was my birthday and I did not want to be back in the hotel by 10:30 PM at an all inclusive resort. The icing on the cake is, upon return home I have been bitten by bedbugs all over my lower body and buttocks. Room 6020 At the BEACH CLUB looks a basement apartment.It was nothing luxurious about it, nothing like the photos advertised. The icing on the cake is the room has a BED INFESTATION and I asked to be moved, nothing available. I was bitten by bed bugs all over my back legs and buttocks. I threw out my entire suitcase. I am currently waiting on a response from the resort.
2
Brittney
29 nov. 2025
·
Stannade 5 nätter
Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
8
Titik
14 okt. 2025
·
Stannade 4 nätter
Super nice staff, especially Ariana and Sam,Lisbeth the concierge ,Micaela that serve my fav drinks..almost everyone is nice. Only one thing, the pool in the beach club was a little bit dirty and small,
Super nice staff, especially Ariana and Sam,Lisbeth the concierge ,Micaela that serve my fav drinks..almost everyone is nice. Only one thing, the pool in the beach club was a little bit dirty and small,
10
STEFFANY
27 juni 2025
·
Stannade 5 nätter
Las albercas están un poco sucias
Las albercas están un poco sucias
10
Ahmid
28 aug. 2025
·
Stannade 4 nätter
I absolutely loved my stay at Secrets Tulum. The property was incredibly clean at all times throughout the day and night, the staff was beyond nice and accommodating, and the service was amazing. I would certainly recommend this resort!
I absolutely loved my stay at Secrets Tulum. The property was incredibly clean at all times throughout the day and night, the staff was beyond nice and accommodating, and the service was amazing. I would certainly recommend this resort!
10
Tiasjia Ravin Nimoy
19 juni 2025
·
Stannade 4 nätter
Great property. Clean and modern. Staff were incredibly attentive and kind! I cart wait to visit again!
Great property. Clean and modern. Staff were incredibly attentive and kind! I cart wait to visit again!
2
chinelle
1 nov. 2025
·
Stannade 3 nätter
Food was terrible and room was not clean. Shower clogged, staff use bare hands touching food.
Food was terrible and room was not clean. Shower clogged, staff use bare hands touching food.
Var detta till hjälp?
AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Rum
Rummen är moderna och ofta rymliga, och många gäster uppskattar möjligheten att ha direkt tillgång till poolen från rummet och den lugna planlösningen. Återkommande problem inkluderar underhållsproblem (läckor, defekt luftkonditionering eller armaturer), ibland fukt eller mögeldoft och en del ljud från vissa områden.
Relaterade gästrecensioner
4
Gerardo
22 apr. 2025
·
Stannade 4 nätter
Horrible experience. We were at one room two nights with the aC making awful noises. One day the vent fell from the ceiling. Thankfully our next few nights they switched us to another room where it was better. Their resolution to the consumer was poor.
Horrible experience. We were at one room two nights with the aC making awful noises. One day the vent fell from the ceiling. Thankfully our next few nights they switched us to another room where it was better. Their resolution to the consumer was poor.
8
Jennifer
31 dec. 2024
·
Stannade 3 nätter
The rooms were damp and smelled mildew. Was preferred status, however, was not shared all of the preferred amenities. Finding your way around the property was problematic. No map was provided. The staff didn't seem like they were overly happy to have jobs. The traveling back-and-forth to the beach was challenging given the traffic. The resort can't do anything about that, need to be very clear about the transport back-and-forth being time consuming.
The rooms were damp and smelled mildew. Was preferred status, however, was not shared all of the preferred amenities. Finding your way around the property was problematic. No map was provided. The staff didn't seem like they were overly happy to have jobs. The traveling back-and-forth to the beach was challenging given the traffic. The resort can't do anything about that, need to be very clear about the transport back-and-forth being time consuming.
10
Denise
14 sep. 2025
·
Stannade 1 natt
Amazing pool in my room,very quiet and great food.
Amazing pool in my room,very quiet and great food.
10
Sondre Tungodden
25 jan. 2026
·
Stannade 7 nätter
Amazing stay at a great hotel. The room was spacious, the bed was large and great, and the cleaning personell were very thorough. The Rosewater restaurant had tasty food, and very pleasant staff that made our mornings perfect. Everyone on the staff at Casa Zamna were great. The guys at the beach making our stay filled with good energy, while the front desk helped us with everything we needed. Cristian, Pablo, Fernando, Manuel, Benigno, Sergio, Salvador, Louis - everyone contributed greatly to our stay being something we'll cherish forever. We hope to be back one day!
Amazing stay at a great hotel. The room was spacious, the bed was large and great, and the cleaning personell were very thorough. The Rosewater restaurant had tasty food, and very pleasant staff that made our mornings perfect. Everyone on the staff at Casa Zamna were great. The guys at the beach making our stay filled with good energy, while the front desk helped us with everything we needed. Cristian, Pablo, Fernando, Manuel, Benigno, Sergio, Salvador, Louis - everyone contributed greatly to our stay being something we'll cherish forever. We hope to be back one day!
8
Adam
13 jan. 2025
·
Stannade 2 nätter
The property is very large. The layout can get confusing trying to find restaurants and pools and bars. The room itself was excellent. Large bathroom/shower area, great views. We were never advised of the app, to know what was open for food choices and times of availability and menus and such, that would have been nice to have been told at check-in (especially since we stayed at preferred tower). The beach club was a nice area as well. Nice to be able to take the shuttle back and forth and get some beach time. May look at staying at that end next time. Overall, a nice stay for a couple of nights. Always enjoy Secrets and the group of hotels they belong to.
The property is very large. The layout can get confusing trying to find restaurants and pools and bars. The room itself was excellent. Large bathroom/shower area, great views. We were never advised of the app, to know what was open for food choices and times of availability and menus and such, that would have been nice to have been told at check-in (especially since we stayed at preferred tower). The beach club was a nice area as well. Nice to be able to take the shuttle back and forth and get some beach time. May look at staying at that end next time. Overall, a nice stay for a couple of nights. Always enjoy Secrets and the group of hotels they belong to.
10
Rachaal
7 okt. 2025
·
Stannade 2 nätter
The room was beautiful
The room was beautiful
10
Jill
3 nov. 2024
·
Stannade 1 natt
Rooms are beautiful and spacious. The property is set-up in a way that's very unique. They incorporate the feel of Tulum with boho chic decor. Loved the stay.
Rooms are beautiful and spacious. The property is set-up in a way that's very unique. They incorporate the feel of Tulum with boho chic decor. Loved the stay.
6
Kyung Eun
2 dec. 2024
·
Stannade 6 nätter
Despite being a luxury resort that opened in 2023, it is plagued with numerous issues, such as malfunctioning facilities. For instance, the shower leaks, the housekeeping switch is broken, and the temperature control fluctuates unpredictably. The dining experience was also underwhelming. While the resort boasts eight dining options, two are located at the beach club and one is exclusive to Preferred Club members, leaving only three restaurants available for dinner. As a result, guests staying for more than three days may find themselves dining at subpar restaurants at least once. Moreover, the resort is located a considerable distance from the beach. While a complimentary shuttle service is provided, the round trip takes approximately 40 minutes, which some guests may find inconvenient. Additionally, the resort is set within a jungle environment, leading to a high presence of mosquitoes. The excessive sand scattered throughout the property also makes walking uncomfortable.
Despite being a luxury resort that opened in 2023, it is plagued with numerous issues, such as malfunctioning facilities. For instance, the shower leaks, the housekeeping switch is broken, and the temperature control fluctuates unpredictably. The dining experience was also underwhelming. While the resort boasts eight dining options, two are located at the beach club and one is exclusive to Preferred Club members, leaving only three restaurants available for dinner. As a result, guests staying for more than three days may find themselves dining at subpar restaurants at least once. Moreover, the resort is located a considerable distance from the beach. While a complimentary shuttle service is provided, the round trip takes approximately 40 minutes, which some guests may find inconvenient. Additionally, the resort is set within a jungle environment, leading to a high presence of mosquitoes. The excessive sand scattered throughout the property also makes walking uncomfortable.
10
Jessica
15 sep. 2025
·
Stannade 2 nätter
This property was amazing. The staff are all very friendly and kind, always happy to help. The swim out was definitely worth it. Food at Grotto was good. The downside was the numbers on the elevators were confusing and made it difficult to get around, the beach club is not on site so we didn’t get to go but we plan to go back
This property was amazing. The staff are all very friendly and kind, always happy to help. The swim out was definitely worth it. Food at Grotto was good. The downside was the numbers on the elevators were confusing and made it difficult to get around, the beach club is not on site so we didn’t get to go but we plan to go back
2
Brittney
29 nov. 2025
·
Stannade 5 nätter
Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
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Service
Många recensioner framhäver en genuint vänlig och uppmärksam personal och utmärkta concierge-tjänster som ordnar speciella detaljer. Återkommande klagomål handlar dock om påstridiga erbjudanden om medlemskap, inkonsekvent eller långsam service och ibland problem med att lösa frågor eller uppfylla utlovade förmåner.
Relaterade gästrecensioner
2
Tiffany
12 aug. 2025
·
Stannade 1 natt
The Expedia gold status is supposed to get you a $200 resort credit and a free spa service. The hotel ended up saying that it’s not a $200 credit. It’s $40 coupons that you can use one at a time only on two specific services. It was really annoying that they didn’t honor the package as written. It’s a very nice hotel but it felt very cheap and they were very deceptive. They’d say one thing and do another - nothing like being gaslit on vacation. There are two parts of the hotel. I recommend the Casa Omni room types because those are the ones on the beach. The other rooms are located at the main property which is about 10 to 15 minutes. Drive away from the beach.
The Expedia gold status is supposed to get you a $200 resort credit and a free spa service. The hotel ended up saying that it’s not a $200 credit. It’s $40 coupons that you can use one at a time only on two specific services. It was really annoying that they didn’t honor the package as written. It’s a very nice hotel but it felt very cheap and they were very deceptive. They’d say one thing and do another - nothing like being gaslit on vacation. There are two parts of the hotel. I recommend the Casa Omni room types because those are the ones on the beach. The other rooms are located at the main property which is about 10 to 15 minutes. Drive away from the beach.
10
ALASDAIR
13 feb. 2026
·
Stannade 7 nätter
We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.
We had a fantastic stay at Secrets Tulum Resort. The resort was spotless, and the cleaning staff did an exceptional job throughout our visit. Frida, our wonderful concierge, truly made our stay extra special — she went above and beyond to ensure we had an amazing time. Every staff member we encountered was incredibly friendly and welcoming. The amenities were excellent, especially the gym and the variety of pools. We also really appreciated the shuttle service to the sister beach resort, which gave us the opportunity to enjoy the beach as well. We would highly recommend Secrets Tulum Resort.
6
Jonathan
17 feb. 2025
·
Stannade 4 nätter
Overall property was good. Concierge service was severely lacking. Staff Overall was good but Concierge was not attentive at all or worth it
Overall property was good. Concierge service was severely lacking. Staff Overall was good but Concierge was not attentive at all or worth it
2
Brittney
29 nov. 2025
·
Stannade 5 nätter
Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
Boy where do I start? We checked out yesterday from a 5 night stay and I’d compare our experience of that to a Holiday Inn. It’s shocking because Secrets in the DR was beyond amazing. Upon check in we were pitched the “not a timeshare” presentation. We felt so extremely pressured after saying no multiple times. When we got to the room we unplugged the phone to avoid calls about the breakfast we were forced to book. This is relevant later. Day 1: TV remote not working, safe broken, no robes or iron in the room, wine cooler leaking. They gave us a new remote and sent someone to fix the safe. Was told they’d get robes and an iron sent that never came. Day 2: the hotel took nearly a day to navigate. Everything building is designed as a circle so if you make a wrong turn you have to walk all the way around. When walking to breakfast a completely different man from the one that booked the presentation stopped us, asked if we were “insert name here”. We responded yes. He asked why we didn’t come to the presentation and then after we told him we didn’t want to go he SCOLDED us about “wasting his teams time and spot for someone at the breakfast”.. mind you every single person that came in was pitched the breakfast experience. Day 3: wasn’t until day 3 our butler slid a note under the door with his info if we needed anything. Day 3 was also the day a ROACH was inside the hair dryer, and I didn’t realize this until after I used it. Then ants were covering the one sink. At this p
6
Fradi
19 nov. 2024
·
Stannade 3 nätter
This recent weekend trip provided a wonderful experience at a beautiful hotel known for its modern and comfortable rooms, with various appealing amenities. The hotel offers a serene atmosphere, making it an ideal getaway for relaxation. However, there are opportunities for improvement in the hotel's three restaurants, particularly at Olio, which specializes in Mediterranean cuisine. The food was not good at all. You can tell we were being served frozen food in a few areas. We expected fresh food. The bars and the drinks were always very watered down. Beware of pushy salespeople upon checking in who try to whisk you away for a 90-minute trip to their sister's location. This was very irritating, as we were hungry and tired from our long trip. They wanted us to make a decision right there and then. This was not a pleasant check-in experience. The service in a handful of areas was prolonged. The hotel has nine pools and a well-regarded spa. The beach club is nice but they need more staff in the bar and lunch area. The hotel is in Aldea Zama, an area that allows for pleasant walking trips to nearby boutique coffee shops and local restaurants.
This recent weekend trip provided a wonderful experience at a beautiful hotel known for its modern and comfortable rooms, with various appealing amenities. The hotel offers a serene atmosphere, making it an ideal getaway for relaxation. However, there are opportunities for improvement in the hotel's three restaurants, particularly at Olio, which specializes in Mediterranean cuisine. The food was not good at all. You can tell we were being served frozen food in a few areas. We expected fresh food. The bars and the drinks were always very watered down. Beware of pushy salespeople upon checking in who try to whisk you away for a 90-minute trip to their sister's location. This was very irritating, as we were hungry and tired from our long trip. They wanted us to make a decision right there and then. This was not a pleasant check-in experience. The service in a handful of areas was prolonged. The hotel has nine pools and a well-regarded spa. The beach club is nice but they need more staff in the bar and lunch area. The hotel is in Aldea Zama, an area that allows for pleasant walking trips to nearby boutique coffee shops and local restaurants.
10
forest
1 juli 2025
·
Stannade 2 nätter
Upon check in, we had a minor issue with our room not being ready on time. I did ask to speak to the manager on duty. The hotel manager Kevin was very accommodating and even offered us a special dinner to make up for the late check in. Gabriel, Our room concierge was also great. He was very attentive, helpful and went above and beyond to attend to all of our needs. He planned a romantic dinner for us to celebrate our anniversary. Lucia the manager at olio - was great. She made sure our experience was perfect. You can tell these guys enjoy what they do and take it seriously. I also want to give thanks to Estela at the front desk, Jeremias at preferred lobby bar. I highly recommend this resort. It’s relaxing, luxurious and the customer service is top notch.
Upon check in, we had a minor issue with our room not being ready on time. I did ask to speak to the manager on duty. The hotel manager Kevin was very accommodating and even offered us a special dinner to make up for the late check in. Gabriel, Our room concierge was also great. He was very attentive, helpful and went above and beyond to attend to all of our needs. He planned a romantic dinner for us to celebrate our anniversary. Lucia the manager at olio - was great. She made sure our experience was perfect. You can tell these guys enjoy what they do and take it seriously. I also want to give thanks to Estela at the front desk, Jeremias at preferred lobby bar. I highly recommend this resort. It’s relaxing, luxurious and the customer service is top notch.
8
Niousha
22 okt. 2025
·
Stannade 3 nätter
Beautiful resort with excellent location and amenities, but inconsistent service. The resort’s location and design are stunning, and the beach club offers great accessibility, entertainment, and cleanliness. However, several service experiences fell short of expectations. At the Preferred Club, we waited nearly an hour for our order before being told it couldn’t be fulfilled and were asked to go to the restaurant instead. On another occasion, a staff member declined to make drinks he had just served to nearby guests, which felt unprofessional. While relaxing at the beach, a server asked us to relocate or purchase an expensive bottle despite our Preferred Club status. We eventually left, which was disappointing since the Preferred upgrade is meant to ensure comfort and service consistency. That said, many team members were kind and accommodating, and some went above and beyond. The beach club menu is limited, but the main resort offered more dining options, which we enjoyed on our final night. Overall, Secrets Tulum is a beautiful property with great amenities and atmosphere. With more consistent staff training and attention to guest experience, it could easily be a five-star stay.
Beautiful resort with excellent location and amenities, but inconsistent service. The resort’s location and design are stunning, and the beach club offers great accessibility, entertainment, and cleanliness. However, several service experiences fell short of expectations. At the Preferred Club, we waited nearly an hour for our order before being told it couldn’t be fulfilled and were asked to go to the restaurant instead. On another occasion, a staff member declined to make drinks he had just served to nearby guests, which felt unprofessional. While relaxing at the beach, a server asked us to relocate or purchase an expensive bottle despite our Preferred Club status. We eventually left, which was disappointing since the Preferred upgrade is meant to ensure comfort and service consistency. That said, many team members were kind and accommodating, and some went above and beyond. The beach club menu is limited, but the main resort offered more dining options, which we enjoyed on our final night. Overall, Secrets Tulum is a beautiful property with great amenities and atmosphere. With more consistent staff training and attention to guest experience, it could easily be a five-star stay.
4
Andreas
13 jan. 2025
·
Stannade 5 nätter
I recently stayed at Secrets Tulum, and it turned out to be the most disastrous resort experience I’ve ever had. On the very first night, I received an electric shock because the cables behind the lamp’s wall plate weren’t insulated. Although they sent an engineer to fix the problem, the harm was already done—I was deeply unsettled by the incident. The concierge, Fernando, attempted to provide a few concessions, such as a hydrotherapy spa session and a romantic breakfast for my girlfriend and me. However, when we called the next day to confirm our spa appointment, our names weren’t even on the list—apparently, nobody had informed the spa staff. To make matters worse, the promised romantic breakfast was never delivered. We also celebrated New Year’s Eve there and paid $250 for a table with champagne, but when the night came, our table had already been given to someone else. It took them over 45 minutes to locate an alternative table, and we ended up far from the preferred section we had originally paid for. In addition to these issues, the customer service was appalling. The wait times at the restaurants averaged between 45 and 60 minutes, which was especially infuriating considering this is supposed to be a Secrets property. After experiencing all these problems, I can safely say I absolutely would not recommend Secrets Tulum.
I recently stayed at Secrets Tulum, and it turned out to be the most disastrous resort experience I’ve ever had. On the very first night, I received an electric shock because the cables behind the lamp’s wall plate weren’t insulated. Although they sent an engineer to fix the problem, the harm was already done—I was deeply unsettled by the incident. The concierge, Fernando, attempted to provide a few concessions, such as a hydrotherapy spa session and a romantic breakfast for my girlfriend and me. However, when we called the next day to confirm our spa appointment, our names weren’t even on the list—apparently, nobody had informed the spa staff. To make matters worse, the promised romantic breakfast was never delivered. We also celebrated New Year’s Eve there and paid $250 for a table with champagne, but when the night came, our table had already been given to someone else. It took them over 45 minutes to locate an alternative table, and we ended up far from the preferred section we had originally paid for. In addition to these issues, the customer service was appalling. The wait times at the restaurants averaged between 45 and 60 minutes, which was especially infuriating considering this is supposed to be a Secrets property. After experiencing all these problems, I can safely say I absolutely would not recommend Secrets Tulum.
10
Sergio Moises Cedillo
25 aug. 2024
·
Stannade 7 nätter
We recently stayed at Secrets Tulum and had an incredible experience from start to finish. The staff was exceptional—always kind, attentive, and genuinely warm. We understand it’s their job to provide great service, but the people here truly go above and beyond, making us feel welcomed and valued throughout our stay. The dining options were fantastic, with a great variety of healthy and fresh food available, especially at the buffet. It was clear that a lot of thought goes into the quality of the meals, which we really appreciated. The facilities were another highlight. Everything was new, very clean, and modern, contributing to the overall relaxing atmosphere of the hotel. We also loved how calm and peaceful the environment was—perfect for a restful getaway. It’s clear that this isn’t a place for parties and chaos, but rather for those looking to unwind and enjoy a pleasant, tranquil stay. Overall, we couldn’t be happier with our time at Secrets Tulum and would highly recommend it to anyone seeking a serene and enjoyable vacation.
We recently stayed at Secrets Tulum and had an incredible experience from start to finish. The staff was exceptional—always kind, attentive, and genuinely warm. We understand it’s their job to provide great service, but the people here truly go above and beyond, making us feel welcomed and valued throughout our stay. The dining options were fantastic, with a great variety of healthy and fresh food available, especially at the buffet. It was clear that a lot of thought goes into the quality of the meals, which we really appreciated. The facilities were another highlight. Everything was new, very clean, and modern, contributing to the overall relaxing atmosphere of the hotel. We also loved how calm and peaceful the environment was—perfect for a restful getaway. It’s clear that this isn’t a place for parties and chaos, but rather for those looking to unwind and enjoy a pleasant, tranquil stay. Overall, we couldn’t be happier with our time at Secrets Tulum and would highly recommend it to anyone seeking a serene and enjoyable vacation.
10
John
8 nov. 2025
·
Stannade 8 nätter
We had an amazing stay! From the moment we walked in to the moment we left , the staff was excellent. Aldair our concierge and Reyes went above and beyond for us and made our experience one we will not forget .
We had an amazing stay! From the moment we walked in to the moment we left , the staff was excellent. Aldair our concierge and Reyes went above and beyond for us and made our experience one we will not forget .
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Läge
Beläget i en djungellik miljö i staden, inte direkt vid stranden; tillgång till stranden sker via en 15–30 minuters skyttel till hotellets strandklubb. Vissa uppskattar den lugna, promenadvänliga platsen, medan andra tycker att skytteltiderna och begränsade öppettiderna är besvärliga.
Relaterade gästrecensioner
10
HIMJA
13 maj 2025
·
Stannade 5 nätter
Vlose to beach and tulum strip but in the jungle. Quiet retreat. Excellent services.
Vlose to beach and tulum strip but in the jungle. Quiet retreat. Excellent services.
10
Jessica
15 sep. 2025
·
Stannade 2 nätter
This property was amazing. The staff are all very friendly and kind, always happy to help. The swim out was definitely worth it. Food at Grotto was good. The downside was the numbers on the elevators were confusing and made it difficult to get around, the beach club is not on site so we didn’t get to go but we plan to go back
This property was amazing. The staff are all very friendly and kind, always happy to help. The swim out was definitely worth it. Food at Grotto was good. The downside was the numbers on the elevators were confusing and made it difficult to get around, the beach club is not on site so we didn’t get to go but we plan to go back
10
Leonard
29 aug. 2025
·
Stannade 3 nätter
Great location
Great location
8
Stacy
11 maj 2024
·
Stannade 3 nätter
This resort is a liability for the entire Secrets brand as their service is far below the company's standard. In a yr this will be the perfect resort, but until then stay away or visit and email corporate about your experience so they can clean house. However, this property is also very promising. We absolutely loved the room, location and while we also enjoyed the main restaurants, the casual eateries are another story. The buffet was lackluster at best, as the variety is lacking and repetitive. The lack of a mexican restaurant was also noted. The room was fabulous, but the lack of a privacy rope curtain in double rooms is regretful, as the 1st thing you can see when walking in your room, is your roommate showering. The beach club is amazing, but the food here is just like the buffet....lack of variety. For some reason the gift shop is still not completed..6 months later, so If you need sunscreen, or anything else, you have to walk to the go-mart 1 block away. I also never received a room upgrade as I am a VIP member, and when asked they said "You current room is better, as it is a swim-up and the upgrade is a preperfered tropical". Glad you like to make decisions for your guest, but I can make my own decisions. In the end, I kept my room, with a promise of preferred club amenities, which meant nothing, cause I never received a bag, butler or prefered service, just pool use. In conclusion, it's a good resort, but it's NOT a Secrets resort that most of us know and love.
This resort is a liability for the entire Secrets brand as their service is far below the company's standard. In a yr this will be the perfect resort, but until then stay away or visit and email corporate about your experience so they can clean house. However, this property is also very promising. We absolutely loved the room, location and while we also enjoyed the main restaurants, the casual eateries are another story. The buffet was lackluster at best, as the variety is lacking and repetitive. The lack of a mexican restaurant was also noted. The room was fabulous, but the lack of a privacy rope curtain in double rooms is regretful, as the 1st thing you can see when walking in your room, is your roommate showering. The beach club is amazing, but the food here is just like the buffet....lack of variety. For some reason the gift shop is still not completed..6 months later, so If you need sunscreen, or anything else, you have to walk to the go-mart 1 block away. I also never received a room upgrade as I am a VIP member, and when asked they said "You current room is better, as it is a swim-up and the upgrade is a preperfered tropical". Glad you like to make decisions for your guest, but I can make my own decisions. In the end, I kept my room, with a promise of preferred club amenities, which meant nothing, cause I never received a bag, butler or prefered service, just pool use. In conclusion, it's a good resort, but it's NOT a Secrets resort that most of us know and love.
10
Andi
25 feb. 2025
·
Stannade 5 nätter
Absolutely beautiful resort- great food and staff. My only complaint is that it's not on the beach. There's a shuttle that runs to and from the beach club, which is soooo nice but it closes at 5. My own fault for not looking closer at the location. I would still recommend it though- the resort was incredible.
Absolutely beautiful resort- great food and staff. My only complaint is that it's not on the beach. There's a shuttle that runs to and from the beach club, which is soooo nice but it closes at 5. My own fault for not looking closer at the location. I would still recommend it though- the resort was incredible.
10
Craig
22 aug. 2024
·
Stannade 4 nätter
Location was beautiful, staff was extremely Efficient. Juan the entertainer was always excited to get games going at the beach, Adela lead yoga and helped out guests any time she could. Shuttles to the beach club every 15 minutes, food was amazing. Over all 10/10, and we made friends there. Highly recommend.
Location was beautiful, staff was extremely Efficient. Juan the entertainer was always excited to get games going at the beach, Adela lead yoga and helped out guests any time she could. Shuttles to the beach club every 15 minutes, food was amazing. Over all 10/10, and we made friends there. Highly recommend.
8
Sabrina
9 mars 2025
·
Stannade 8 nätter
The private beach is not on the resort but a 15-20 min shuttle ride away from the resort. Our power went out in our room one day and it took them about 30 min to fix it. The food was more westernized than Mexican and the bacon at the buffet was horrible. Everything else I ate was good. The mixed drinks like daiquiris, and pina coladas were very sweet and gave me a headache, so did their champagne so I stuck with Caesar’s and tequila sunrise for the majority of my stay. There is a lot of walking on the resort and a total of 4 connecting buildings 4 floors high which you could get yourself lost in trying to find your suite, however, there is always someone around who works there to direct you to your room. The resort I was told was just over a year old so they are still trying to establish themselves. Overall the staff was friendly, helpful, clean environment you literally could go barefoot anywhere, entertainment was ok but the resort usually shuts down at 1am.
The private beach is not on the resort but a 15-20 min shuttle ride away from the resort. Our power went out in our room one day and it took them about 30 min to fix it. The food was more westernized than Mexican and the bacon at the buffet was horrible. Everything else I ate was good. The mixed drinks like daiquiris, and pina coladas were very sweet and gave me a headache, so did their champagne so I stuck with Caesar’s and tequila sunrise for the majority of my stay. There is a lot of walking on the resort and a total of 4 connecting buildings 4 floors high which you could get yourself lost in trying to find your suite, however, there is always someone around who works there to direct you to your room. The resort I was told was just over a year old so they are still trying to establish themselves. Overall the staff was friendly, helpful, clean environment you literally could go barefoot anywhere, entertainment was ok but the resort usually shuts down at 1am.
6
Seina
26 feb. 2025
·
Stannade 4 nätter
Did not like the shuttle to the beach. We thought the property was located on the beach front.
Did not like the shuttle to the beach. We thought the property was located on the beach front.
10
Tommy
18 maj 2025
·
Stannade 6 nätter
A more boutique take in resort: multiple small pools, great restaurants and buffets, incredible service. The ambiance is quite different than its sisters-resort Secrets Maroma and Akumal that are on the beach, with a more jungle flair. Important to know, the beach is accessible at the amazing beach club but you have to take a 15-20min shuttle to reach it (it's totally worth going).
A more boutique take in resort: multiple small pools, great restaurants and buffets, incredible service. The ambiance is quite different than its sisters-resort Secrets Maroma and Akumal that are on the beach, with a more jungle flair. Important to know, the beach is accessible at the amazing beach club but you have to take a 15-20min shuttle to reach it (it's totally worth going).
6
Christopher
16 feb. 2025
·
Stannade 6 nätter
I have stayed at many of these beachfront resorts. When booking this I didn’t realize it was not on the beach and you have to take a 20 minute shuttle to get to their beach club. I like to walk the beach early in the money and evening. Not possible here. Also you can’t set back and feel the ocean breeze and lisiten to the waves from your room. Next time I will book at their sister resort that is on the ocean.
I have stayed at many of these beachfront resorts. When booking this I didn’t realize it was not on the beach and you have to take a 20 minute shuttle to get to their beach club. I like to walk the beach early in the money and evening. Not possible here. Also you can’t set back and feel the ocean breeze and lisiten to the waves from your room. Next time I will book at their sister resort that is on the ocean.
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AI-genererad sammanfattning baserad på de senaste gästrecensionerna
Måltider
Åsikterna går isär: flera gäster gillade vissa restauranger och frukostutbudet, medan många andra rapporterade om begränsade valmöjligheter, långa väntetider och urvattnade eller enkla drinkar. Tillgången till middag kan vara begränsad vissa kvällar, vilket leder till köer.
Relaterade gästrecensioner
6
Larmonica
21 juli 2025
·
Stannade 4 nätter
The drinks and food was subpar. The drinks were tasteless and watered down.
The drinks and food was subpar. The drinks were tasteless and watered down.
8
Amanda
6 nov. 2025
·
Stannade 4 nätter
Food was not good Not many option to eat from
Food was not good Not many option to eat from
6
Alyssa
3 nov. 2025
·
Stannade 5 nätter
For the price I did expect more. We ordered room service one night and called an hour later to check on it, and it just never showed up. Also asked for a new steamer because ours was broken and that never came. Asked for new towels one day and they put the clean towels on top of my dirty clothes, which weren't even in the bathroom. The food was overall pretty bad. Some okay options, but very underseasoned and overcooked. There are a lot of pools, so it is nice you can always find a not crowded spot. The staff was kind, and the room itself was very nice.
For the price I did expect more. We ordered room service one night and called an hour later to check on it, and it just never showed up. Also asked for a new steamer because ours was broken and that never came. Asked for new towels one day and they put the clean towels on top of my dirty clothes, which weren't even in the bathroom. The food was overall pretty bad. Some okay options, but very underseasoned and overcooked. There are a lot of pools, so it is nice you can always find a not crowded spot. The staff was kind, and the room itself was very nice.
8
Marie
11 mars 2025
·
Stannade 6 nätter
The only thing that could have been better is some of the food. Some of it was excellent and other food restaurants on the property were mediocre.
The only thing that could have been better is some of the food. Some of it was excellent and other food restaurants on the property were mediocre.
10
Sondre Tungodden
25 jan. 2026
·
Stannade 7 nätter
Amazing stay at a great hotel. The room was spacious, the bed was large and great, and the cleaning personell were very thorough. The Rosewater restaurant had tasty food, and very pleasant staff that made our mornings perfect. Everyone on the staff at Casa Zamna were great. The guys at the beach making our stay filled with good energy, while the front desk helped us with everything we needed. Cristian, Pablo, Fernando, Manuel, Benigno, Sergio, Salvador, Louis - everyone contributed greatly to our stay being something we'll cherish forever. We hope to be back one day!
Amazing stay at a great hotel. The room was spacious, the bed was large and great, and the cleaning personell were very thorough. The Rosewater restaurant had tasty food, and very pleasant staff that made our mornings perfect. Everyone on the staff at Casa Zamna were great. The guys at the beach making our stay filled with good energy, while the front desk helped us with everything we needed. Cristian, Pablo, Fernando, Manuel, Benigno, Sergio, Salvador, Louis - everyone contributed greatly to our stay being something we'll cherish forever. We hope to be back one day!
6
Monique
13 sep. 2025
·
Stannade 4 nätter
This property need better food option. There need to be an alternative buffet dinner option as well instead of only able to have dinner at a restaurant. The only restaurant that was good was the Japanese restaurant . More staff is needed as some restaurants weren’t open every night
This property need better food option. There need to be an alternative buffet dinner option as well instead of only able to have dinner at a restaurant. The only restaurant that was good was the Japanese restaurant . More staff is needed as some restaurants weren’t open every night
10
Sergio Moises Cedillo
25 aug. 2024
·
Stannade 7 nätter
We recently stayed at Secrets Tulum and had an incredible experience from start to finish. The staff was exceptional—always kind, attentive, and genuinely warm. We understand it’s their job to provide great service, but the people here truly go above and beyond, making us feel welcomed and valued throughout our stay. The dining options were fantastic, with a great variety of healthy and fresh food available, especially at the buffet. It was clear that a lot of thought goes into the quality of the meals, which we really appreciated. The facilities were another highlight. Everything was new, very clean, and modern, contributing to the overall relaxing atmosphere of the hotel. We also loved how calm and peaceful the environment was—perfect for a restful getaway. It’s clear that this isn’t a place for parties and chaos, but rather for those looking to unwind and enjoy a pleasant, tranquil stay. Overall, we couldn’t be happier with our time at Secrets Tulum and would highly recommend it to anyone seeking a serene and enjoyable vacation.
We recently stayed at Secrets Tulum and had an incredible experience from start to finish. The staff was exceptional—always kind, attentive, and genuinely warm. We understand it’s their job to provide great service, but the people here truly go above and beyond, making us feel welcomed and valued throughout our stay. The dining options were fantastic, with a great variety of healthy and fresh food available, especially at the buffet. It was clear that a lot of thought goes into the quality of the meals, which we really appreciated. The facilities were another highlight. Everything was new, very clean, and modern, contributing to the overall relaxing atmosphere of the hotel. We also loved how calm and peaceful the environment was—perfect for a restful getaway. It’s clear that this isn’t a place for parties and chaos, but rather for those looking to unwind and enjoy a pleasant, tranquil stay. Overall, we couldn’t be happier with our time at Secrets Tulum and would highly recommend it to anyone seeking a serene and enjoyable vacation.
2
chinelle
1 nov. 2025
·
Stannade 3 nätter
Food was terrible and room was not clean. Shower clogged, staff use bare hands touching food.
Food was terrible and room was not clean. Shower clogged, staff use bare hands touching food.
6
Fredrich
16 nov. 2025
·
Stannade 2 nätter
The staff and cleanliness is great, I do think that the Hyatt Inclusive properties has lost their spark trying to cut corners. Food was lacking variety, flavor, authenticity, and overall was not good. They are usually understaffed, which makes the food come to us cold. We tried room service, going to the main location, which were all very average experience. At our last days, we ended up opting out and eating food outside. If you just want to drink, you can get that at any all inclusive.
The staff and cleanliness is great, I do think that the Hyatt Inclusive properties has lost their spark trying to cut corners. Food was lacking variety, flavor, authenticity, and overall was not good. They are usually understaffed, which makes the food come to us cold. We tried room service, going to the main location, which were all very average experience. At our last days, we ended up opting out and eating food outside. If you just want to drink, you can get that at any all inclusive.
10
Tiffany
16 juni 2025
·
Stannade 3 nätter
This property was nothing short of Amazing. Every restaurant, even room service had amazing food. I have never been to an all-inclusive resort where I didn’t leave to go eat. This was wonderful and so worth every penny spent. The staff and I mean the ENTIRE staff was friendly, attentive and knowledgeable. Secrets surpassed every expectation I had for this trip. I’m convinced that I will look for a Secrets for every trip moving forward. Thank you TULUM.
This property was nothing short of Amazing. Every restaurant, even room service had amazing food. I have never been to an all-inclusive resort where I didn’t leave to go eat. This was wonderful and so worth every penny spent. The staff and I mean the ENTIRE staff was friendly, attentive and knowledgeable. Secrets surpassed every expectation I had for this trip. I’m convinced that I will look for a Secrets for every trip moving forward. Thank you TULUM.
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10
Manda
22 mars 2026
·
Stannade 5 nätter
En väldigt bra upplevelse. Superbra service, god mat och trevlig personal! Men följ inte med på säljmötet som erbjuds! Det förstörde en halvdag för oss. Vi trodde att vi skulle få en trevlig dagsutflykt med sol och bad på ett annat hotell. Istället blev mötta av 15 säljare som inte tog ett nej och ville sälja på oss ett medlemskap för dyra pengar. Väldigt tråkigt för annars hade upplevelsen varit 10/10!
En väldigt bra upplevelse. Superbra service, god mat och trevlig personal! Men följ inte med på säljmötet som erbjuds! Det förstörde en halvdag för oss. Vi trodde att vi skulle få en trevlig dagsutflykt med sol och bad på ett annat hotell. Istället blev mötta av 15 säljare som inte tog ett nej och ville sälja på oss ett medlemskap för dyra pengar. Väldigt tråkigt för annars hade upplevelsen varit 10/10!
10
Miguel
16 juli 2026
·
Stannade 3 nätter
Un hotel para relajarse excelente
Un hotel para relajarse excelente
10
Javarin
14 juli 2026
·
Stannade 3 nätter
Extremely accommodating. Very safe and detailed in ensuring cleanliness. Spectacular staff
Extremely accommodating. Very safe and detailed in ensuring cleanliness. Spectacular staff
6
Stacey
14 juli 2026
·
Stannade 4 nätter
Me and my girlfriends reserved the beach area of the resort in January, when we arrived at the resort they told us the beach area was closed and we were being relocated to the main resort area. I think the biggest frustration was there was no communication prior to arrival. Half the restaurants (the ones at the beach area) were closed, so that was a big bummer. We ended up staying at one of the swim up suites and the rooms were large, high ceilings and really beautiful. The bathrooms felt luxurious as well. The restaurants were alright, Portofino, the Italian restaurant was my favorite. Shuttle device to the beach did not run according to schedule and you would get different answers from everyone. Staff at the restaurants were great. Spa was pretty, was a bit bummed bc my reservation said it came with. Spa service but it was just 15 minutes in the hydrotherapy area. Overall the resort was okay, room was beautiful, service pretty good. Communication was poor.
Me and my girlfriends reserved the beach area of the resort in January, when we arrived at the resort they told us the beach area was closed and we were being relocated to the main resort area. I think the biggest frustration was there was no communication prior to arrival. Half the restaurants (the ones at the beach area) were closed, so that was a big bummer. We ended up staying at one of the swim up suites and the rooms were large, high ceilings and really beautiful. The bathrooms felt luxurious as well. The restaurants were alright, Portofino, the Italian restaurant was my favorite. Shuttle device to the beach did not run according to schedule and you would get different answers from everyone. Staff at the restaurants were great. Spa was pretty, was a bit bummed bc my reservation said it came with. Spa service but it was just 15 minutes in the hydrotherapy area. Overall the resort was okay, room was beautiful, service pretty good. Communication was poor.
10
Jack
13 juli 2026
·
Stannade 4 nätter
Staff was very helpful and kind. Room was clean only complaint was the ac. The room didn’t get as cold as I wanted it to. Other then that every else was great
Staff was very helpful and kind. Room was clean only complaint was the ac. The room didn’t get as cold as I wanted it to. Other then that every else was great
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Omedelbara AI-svar är baserade på hotellinformation
Priser för kommande datum
november 2026
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december 2026
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Billigare
Dyrare
Genomsnittligt pris per natt för alla erbjudanden, med skatter och avgifter.
Priser i USD för 2 gäster uppdateras dagligen.
- 2026-11-01: 302.93756788742064USD
- 2026-11-02: 285.26679167762757USD
- 2026-11-03: 285.26679167762757USD
- 2026-11-04: 244.2331171268463USD
- 2026-11-05: 295.2841890209961USD
- 2026-11-06: 295.8796755117798USD
- 2026-11-07: 295.8796755117798USD
- 2026-11-08: 297.00556949676513USD
- 2026-11-09: 297.9372860765076USD
- 2026-11-10: 297.8943899942017USD
- 2026-11-11: 297.9372860765076USD
- 2026-11-12: 433.94517692230227USD
- 2026-11-13: 447.0875794967651USD
- 2026-11-14: 425.2746994732666USD
- 2026-11-15: 297.00556949676513USD
- 2026-11-16: 292.22178472595215USD
- 2026-11-17: 292.22178472595215USD
- 2026-11-18: 297.9372860765076USD
- 2026-11-19: 297.00556949676513USD
- 2026-11-20: 297.9372860765076USD
- 2026-11-21: 297.84240199325563USD
- 2026-11-22: 297.00556949676513USD
- 2026-11-23: 297.00556949676513USD
- 2026-11-24: 297.9372860765076USD
- 2026-11-25: 297.00556949676513USD
- 2026-11-26: 297.9372860765076USD
- 2026-11-27: 297.9372860765076USD
- 2026-11-28: 297.00556949676513USD
- 2026-11-29: 297.89203156417847USD
- 2026-11-30: 297.8943899942017USD
- 2026-12-01: 278.81988648864746USD
- 2026-12-02: 278.81988648864746USD
- 2026-12-03: 359.8012981950378USD
- 2026-12-04: 356.09692241165163USD
- 2026-12-05: 368.41281489349365USD
- 2026-12-06: 277.96531449676513USD
- 2026-12-07: 278.81988648864746USD
- 2026-12-08: 278.81988648864746USD
- 2026-12-09: 278.81988648864746USD
- 2026-12-10: 278.4554406897736USD
- 2026-12-11: 277.96531449676513USD
- 2026-12-12: 278.81988648864746USD
- 2026-12-13: 278.81988648864746USD
- 2026-12-14: 278.81988648864746USD
- 2026-12-15: 278.81988648864746USD
- 2026-12-16: 278.81988648864746USD
- 2026-12-17: 278.81988648864746USD
- 2026-12-18: 278.81988648864746USD
- 2026-12-19: 278.81988648864746USD
- 2026-12-20: 277.96531449676513USD
- 2026-12-21: 299.16657500091554USD
- 2026-12-22: 300.28573549728395USD
- 2026-12-23: 280.5354905198669USD
- 2026-12-24: 402.2869794967651USD
- 2026-12-25: 412.5407496347046USD
- 2026-12-26: 401.1669644967651USD
- 2026-12-27: 513.1684644967652USD
- 2026-12-28: 499.1806502093506USD
- 2026-12-29: 515.3195235786438USD
- 2026-12-30: 496.9488234442139USD
- 2026-12-31: 613.9698144967651USD
- 2027-01-01: 608.5095362908935USD
Personalen i receptionen välkomnar gästerna vid ankomst. Informationen från boendet kan ha översatts med automatiska översättningsverktyg. Boendet består av en huvudbyggnad och en separat avdelning vid stranden (rumstyperna Casa Zamna). Den separata avdelningen vid stranden ligger 7,7 kilometer från huvudbyggnaden och parkeringsområdet.
Incheckning måste göras av någon som är minst 18 år.
- Avgifter för extragäster kan tillkomma och varierar i enlighet med boendets policy.
- Statligt utfärdad fotolegitimation och kreditkort, bankkort eller kontantdeposition kan krävas vid incheckning för oförutsedda utgifter.
- Särskilda önskemål erbjuds i mån av tillgång vid incheckning och kan medföra ytterligare avgifter. Särskilda önskemål kan inte garanteras.
- Boendet accepterar kreditkort, bankkort och kontanter.
- Kontantfria transaktioner erbjuds
- På detta boende finns bland annat följande säkerhetsdetalj: brandsläckare.
- Det här boendet har utomhusområden såsom balkonger, uteplatser och terrasser som kanske inte är lämpliga för barn. Om du har frågor rekommenderar vi att du kontaktar boendet före ankomst för att bekräfta att de kan ta emot dig i ett lämpligt rum.
- Boendets transferservice till stranden är tillgänglig mellan 09.30 och 16.00.
- Poolen är tillgänglig mellan 08.00 och 18.00.
- Gäster under 18 år är inte tillåtna på det här boendet, som endast är avsett för vuxna.
- Husdjur tillåts endast i vissa rum (avgifter tillkommer, information om detta under Avgifter). Gäster kan få ett av dessa rum genom att kontakta receptionen direkt med hjälp av informationen i bokningsbekräftelsen.
- Kontantfria betalningsmetoder är tillgängliga för alla transaktioner.
- Boendet välkomnar alla gäster, oavsett sexuell läggning och könsidentitet (HBTQ+-vänligt).
Företagsuppgifter
Boendets registreringsnummer 009-007-005229
- Avgift för husdjur: USD 65 per husdjur per dag
- Inga avgifter tas ut för assistanshundar
Det är möjligt att listan ovan inte är fullständig, samt att avgifter och depositioner inte inkluderar skatt. Observera att dessa kan komma att ändras.
Populära bekvämligheter
Parkering
Flygplatstransfer
Restaurang
Pool
Rumservice
Parkeringsservice
Allmänt
Rumservice
Restaurang
Rökfria rum
Bastu
Ångrum
Massage
Spa och hälsocenter
Kroppsbehandlingar
Ansiktsbehandling
Endast för vuxna
Beach Sun Loungers
Snack Bar/Deli
Tjänster
Värdeförvaring
Plats för rökning
24-Hour Front Desk
Aktiviteter
Pool
Privat strand
Trädgård
Strand - i närheten
Pool utomhus
Pool (Seasonal Outdoor)
Terrass
Fitness Center (nearby)
Parkering
Parkering
Flygplatstransfer
Parkeringsservice
Gratis parkering
Parking (Limited)
Parking Onsite
Internet
Gratis wi-fi