Riu Palace Kukulkan - Adults Only - All Inclusive

Name: Riu Palace Kukulkan - Adults Only - All Inclusive
Address: Boulevard Kukulcan km 12 Zona Hotelera, Cancún, Estado de Quintana Roo, MX
Price range: 414 US$–4574 US$ per night
Rating: 9

From

348 US$

/ noche

Riu Palace Kukulkan - Adults Only - All Inclusive - Image 1

Riu Palace Kukulkan - Adults Only - All Inclusive - Habitación

Riu Palace Kukulkan - Adults Only - All Inclusive - Recepción

Riu Palace Kukulkan - Adults Only - All Inclusive - Piscina

Precios para Riu Palace Kukulkan - Adults Only - All Inclusive

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From

348 US$

/ noche

Precios medios mensuales

En Riu Palace Kukulkan - Adults Only - All Inclusive, los precios por noche son de 352 US$ de media en el mes más barato (abril) y de 604 US$ en el mes más caro (septiembre), según los últimos 12 meses.

Precio medio por noche en Riu Palace Kukulkan - Adults Only - All Inclusive por mes, últimos 12 meses (USD)
Mes	Precio medio
enero	477 US$
febrero	489 US$
marzo	552 US$
abril	352 US$
mayo	355 US$
junio	447 US$
julio	449 US$
agosto	516 US$
septiembre	604 US$

Más caro: septiembre (aprox. 604 US$)

Más barato: abril (aprox. 352 US$)

Acerca de esta propiedad

Relájate en el spa completo, que ofrece masajes. La diversión está asegurada en este alojamiento, que ofrece 4 piscinas al aire libre y un gimnasio.

Aparcamiento
Restaurante
Piscina
Habitaciones para no fumadores
Servicio de habitaciones
Mostrador turístico

Mostrar todo

Ubicación

Boulevard Kukulcan km 12 Zona Hotelera, La Isla, Avenida Kukulkán, Cancún, Benito Juárez, Estado de Quintana Roo, México

Centro comercial Kukulcan Plaza (0.2 millas)

Laguna Nichupté (0.2 millas)

Playa Marlín (0.3 millas)

Playas de la zona hotelera (0.3 millas)

El Sol de Cancún (0.3 millas)

Plaza la Isla (0.4 millas)

Más información sobre la ubicación

Opciones de habitación

Suite junior (E)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas al mar (Elite Club | E)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

420 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas al mar (Elite Club, B2C-US)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Junior Suite Ocean Front Elite Club

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas al mar (Elite Club - L)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, frente al mar (Elite Club | E)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

420 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Junior Suite Vista Mar

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas al mar (E)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas al mar (L)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

420 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior (U)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior (B2C-US)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas parciales al mar (L)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

420 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite Ocean View Elite Club

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

646 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, frente al mar (Elite Club | C)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas parciales al mar (U)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas parciales al mar (C)

Detalles de la oferta

2 Camas Dobles

1 Cama Doble Extragrande

Capacidad: 3

420 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior (L)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

420 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas al mar (B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior (C)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas al mar (U)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Junior Suite Ocean View Elite Club (M)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior (M)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas al mar (Elite Club | B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas parciales al mar (B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite, vistas al mar (Elite Club, B2C-US)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior (B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, frente al mar (Front Elite Club -L)

Detalles de la oferta

2 Camas Dobles

1 Cama Doble Extragrande

Capacidad: 2

420 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas al mar (Elite Club | C)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas parciales al mar (M)

Detalles de la oferta

2 Camas Dobles

1 Cama Doble Extragrande

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, frente al mar (Elite Club, B2C-US)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas parciales al mar (B2C-US)

Detalles de la oferta

2 Camas Dobles

Capacidad: 3

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite, vistas al mar (Elite Club | C)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

646 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite, vistas al mar (Elite Club | E)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

635 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite Ocean View Elite Club (M)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

646 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite, vistas al mar (Elite Club - L)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

646 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Junior Suite Ocean View Elite Club

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas parciales al mar (E)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas al mar (C)

Detalles de la oferta

1 Cama Doble Extragrande

2 Camas Dobles

Capacidad: 3

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, vistas al mar (B2C-US)

Detalles de la oferta

2 Camas Dobles

1 Cama Doble Extragrande

Capacidad: 3

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Junior Suite Ocean Front Elite Club (M)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

431 ft²

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite junior, frente al mar (Elite Club | B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Suite, vistas al mar (Elite Club | B2C-CA)

Detalles de la oferta

1 Cama Doble Extragrande

Capacidad: 2

Balcón

Aire acondicionado

Conexión Wi-Fi (gratuita)

Bañera y ducha independientes

Reseñas de los huéspedes sobre Riu Palace Kukulkan - Adults Only - All Inclusive

Genial

Basado en 5716 comentarios verificados

Opiniones de los huéspedes

Resumen generado por IA en función de reseñas recientes de los huéspedes.

En Riu Palace Kukulkan - Solo Adultos - Todo Incluido, los viajeros elogian constantemente sus instalaciones impecables, el personal amable y su moderna ubicación frente a la playa, mientras que las opiniones sobre la comida, la vida nocturna y la temperatura de la piscina son más variadas, con ocasionales quejas sobre el ruido o problemas con el registro de entrada.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Opiniones de los huéspedes

Las habitaciones son modernas y ofrecen excelentes vistas al mar, aunque algunos huéspedes mencionan que los colchones son duros, las paredes delgadas y el ruido del tráfico o de la construcción en ciertas áreas. La playa y las múltiples piscinas son populares, pero las piscinas pueden estar calientes y cerrar temprano. La variedad de comida es amplia y a muchos les gustan los buffets y los restaurantes, pero otros lo califican como promedio, con esperas y un servicio de habitaciones limitado. Puede esperar un resort limpio, animado y solo para adultos con un servicio acogedor y un ambiente generalmente relajado, pero no la vida nocturna más animada ni las habitaciones más tranquilas.

Instalaciones

Limpieza

Habitaciones

Servicio

Ubicación

Comida

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Instalaciones

Las múltiples piscinas (incluido un bar en la piscina) y el acceso directo a la playa son lo más destacado, con actividades diarias y espectáculos nocturnos. Algunos señalan el agua tibia y el cierre temprano de las piscinas, un pequeño gimnasio/spa y vida nocturna limitada en el hotel, aunque hay servicio de transporte a las fiestas RIU.

Reseñas de huéspedes relacionadas

Erica

21 oct 2025

Se alojó 4 noches

Overall enjoyed our stay. Very clean property with staff constantly cleaning all times of the day. I liked how our room was cleaned multiple times a day. The proximity to the beach is nice and the beach is beautiful. The activities were really fun especially around the pool area. I don’t really like that they close the pool in the evening, but I understand that’s part of the cleaning procedure. Transportation to the Riu parties at caribe were convenient and the parties are very lively. I wish there was karaoke! I feel like that would be a really good activity to add, maybe even just showing videos to sing along on the Riu stage. We loved the big buffet area, a convenient area to reconvene with everyone in the party. Lots of variety and healthy options available like fresh fruit. The restaurants are very beautiful inside and I like how they are all colocated in the same area. The food is okay, our favorite was Krystal, the octopus main dish is a stand out for us. We would come back again :)

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MARIA

31 ago 2025

Se alojó 3 noches

Property was amazing, it was clean and beautiful, room was big, nice and comfy. The fact that you don’t need to make reservations for dinner was great, we were able to try all the restaurants, and food was delicious with tons of options. Servers at the pool were on point checking in all the time and bringing the refills. The only thing that they don’t have is options for nightlife inside the hotel, they do take you to other locations for parties but nothing in the hotel, but if you want to relax, this is the place for you. Will definitely return.

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Juanita

4 nov 2025

Se alojó 3 noches

The hotel staff, food and dining options, rooms and pools were all wonderful. I would like to see more night activities. The weekend we went to visit we had to get transportation to their hotel to enjoy the night life. I will definitely stay here again!!!

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Catherine L

6 sept 2025

Se alojó 6 noches

Everything you need for an adult only resort. All the food is amazing. With it being small, it is nice and easy to get around! There is always something going on and if you want more of a party, free shuttle to their other resort theme nights.We will book again.

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Shaelynn

10 dic 2025

Se alojó 7 noches

We had a wonderful stay, the property is clean and elegant, staff is friendly, always cleaning and your drinks are topped up regularly. Special shout out to Cocom- he’s fast, efficient and somehow knows which drink is for which person with incredible accuracy. He’s one of the many pool side servers. There’s an abundance of food variety at each meal, no excessively lineups. Cappuccino bar serving coffees and snacks and late night snacks at the other bars. The rooms as clean and modern. The beach is big with many chairs and umbrellas and the 2 main pools are big with one being heated and a swim up bar/pool for people who like to be close to constant top ups. Liquor is quality brands and there are fun classes and activities plus nightly shows. You won’t be disappointed coming to this resort. Being adults only the ages range from people in their late 20s to their 70s- it’s a chill vibe, all the guest are having fun, no negative energies- people dancing no one severely intoxicated even though liquor is endless so that’s a plus. The resort has activities you can pay additionally for like Cenota visits, parasailing, seadoo rentals and snorkeling if you want to go off the resort on guided tours. This is the place to go if you don’t want to be disappointed- the staff is wonderful - friendly smiling faces, constantly cleaning the floors and the windows. You won’t regret choosing this resort. Thanks for the great time, we will be back!

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Susan

16 oct 2025

Se alojó 5 noches

Beautiful view from the balcony The resort lacked activities

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Spencer Alex

19 nov 2025

Se alojó 5 noches

Great staff, FUN entertainment team

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Camryn

19 nov 2025

Se alojó 6 noches

This was our first time staying at a RIU and we absolutely loved it. The staff overall was incredibly nice and attentive. The hotel, facilities, and rooms were kept spotless. The restaurants for dinner were great with our favorite being the Asian fusion option. The gym is small but fits the need. I would recommend going before dinner to avoid the crowd. The only true drawback was for breakfast or lunch the only true option was the buffet. The buffet is huge with a large variety of options daily but it gets boring. I wish they had a sit down option by the pool or etc.

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Shanita

13 nov 2025

Se alojó 5 noches

The staff here is fantastic! Really made my bf feel special on his birthday with cake and champagne. The resort is very clean and you see people in the cleaning 24/7. Direct beach access, multiple pools and access to the parties at another RIU. The restaurant are hit or miss and they could have more activities, but if you want a RIU on the more chill side this is the one for you.

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Matthew

23 nov 2025

Se alojó 6 noches

Our trip to the Riu Palace Kukulkan was amazing. My wife and I stayed for six nights. Here is how we felt about everything: The room- we had a jr. suite ocean view. The view wasn’t the best as we were on the first floor for rooms and the roof of the lobby obstructed some of our view. We upgraded to elite club halfway through our trip and the 3rd floor ocean view was amazing. The rooms themselves were spotless, modern, and had the most amazing shower. Housekeeping was always very timely and responsive to any needs that arose. The food: The food was great! The elite club restaurant, steakhouse, and Asian were our favorites. We ate at the breakfast buffet every morning. There were many options and food was always fresh. Pools/Beach: There were 4 pools: one had a quite vibe, the next was an activities pool, the next had the swim up bar, and the final one was for elite club guests, and was pretty quiet. The beach was pristine and weather conditions permitting, great for swimming as well. Service: the staff is amazing! Rubi made sure we had a constant supply of snacks and drinks when we were at Daiquiri bar. Staff interactions were always wonderful and they went out of their way to be helpful. Activities: their evening programming was very good. They also have parties free of charge that you can attend at the nearby Riu Caribe. As far as programming at kukuklan, my wife and I enjoyed the silent disco, and the live singers on different nights were good as well.

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Limpieza

La limpieza es un punto fuerte en todo el resort: las habitaciones y las áreas comunes se mantienen impecables y el servicio de limpieza es frecuente y atento. Este estándar se menciona repetidamente en las reseñas.

Reseñas de huéspedes relacionadas

Ronald

24 nov 2025

Se alojó 4 noches

The room and overall hotel was immaculate. The staff was extremely helpful and personable.

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Corina

20 nov 2025

Se alojó 7 noches

very clean room, nice staff, new building

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todd

5 ene 2026

Se alojó 5 noches

The place was kept clean and still looked brand new. Your staff is excellent.

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Tamara

16 ene 2026

Se alojó 5 noches

I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.

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Jessica

28 nov 2025

Se alojó 7 noches

The rooms were clean everyday.

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Shaelynn

10 dic 2025

Se alojó 7 noches

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Craig

22 nov 2025

Se alojó 7 noches

Property was extremely clean, food was good quality and the staff were also very friendly. The location was beautiful for watching the sunrise, with clean sandy beaches.

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rowena

24 nov 2025

Se alojó 5 noches

Riu Kukulkán has a very good entertainment programs. I love the live music every night. Buffet is the best one among all the resorts I have stayed in the past. Room is clean , stuffs are friendly. I enjoy the stay very much. I highly recommend this resort. And I will come back again in the future.

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LaWann

21 nov 2025

Se alojó 3 noches

The accommodations, staff (all areas), management, food/ beverages, entertainment, activities, services and amenities were above 100%. this was my first time out of USA and RIU has set such a high standard for my next trip to the next destination. Every aspect of the RUI was impeccable..............words don't even say enough

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Natasha

15 feb 2026

Se alojó 3 noches

Resort was clean and well maintained. Staff was nice. Exceeded my expectations.

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Habitaciones

Habitaciones modernas y bien cuidadas con buenas vistas al mar y buen aire acondicionado; muchos las encuentran espaciosas y cómodas. Algunos informan que las almohadas son duras o las camas dobles pequeñas, las paredes delgadas y el ruido del tráfico en los lados con vistas a la carretera, y vistas ocasionalmente obstruidas.

Reseñas de huéspedes relacionadas

Stephanie

10 oct 2025

Se alojó 4 noches

The restaurants, waitstaff, food, and cocktails were excellent. I really appreciate that there were plenty of vegetarian options and multiple cuisines, but vegans would not have the easiest time finding meals here. The pools and beach and the areas around them were always clean, and attendants were always available to bring drinks or an umbrella. Entertainment was pretty meh for a five-star hotel (there were only 1-2 small activities/shows going on each night after the pool closed at 7pm, so you don't have much to do besides drink and eat or go back to your room). The room itself was also set up oddly, with a soaking tub in the center of the room, and the toilet and shower each in separate smaller rooms in pseudo-hallways divided by a partition. Room service was extremely limited for a resort of this size, and the housekeeping/restocking of room amenities was super inconsistent: I had to call multiple times to get things restocked, and it always took over a day. Housekeeping also walked into our room without knocking while we were still in bed (about 9am), which was off-putting. Overall it was a nice stay, but not at all what I'd expect from a supposedly five-star resort. If I were to go back to Cancun, I'd try another resort.

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Autymn

27 nov 2025

Se alojó 8 noches

We come to Cancun a few times a year. Chose this resort because it was new. Beds/pillows were terrible- and service was the worst we’ve ever had at any resort. Servers/staff did not seem happy, especially bartenders. Pools are small, and the temps were off. Food was mid. Our friendliest waitress was Ana in the buffet every morning. Without her service- this would have gotten 0 stars. We had this trip booked for months, and when we arrived they tried putting us in 2 double beds with no upgrade option. The whole thing from start to finish was terrible. Save your money & go somewhere else.

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Alvaro

26 oct 2025

Se alojó 14 noches

The hotel was spectacular. Very clean, fairly new, well maintained. Food was incredible. From restaurant options to the buffet. Quality of the food was excellent and fantastic choices. Staff was above and beyond. From the cleaning staff, to restaurants and bar staff, to service desk, to entertainment staff. A+++ Our room looked over the lagoon which was quite nice but I don’t think many rooms have this view. In looking at the rest of the rooms, I would likely stay away from the sides of the hotel rooms as the views from those rooms would be to the walls of the neighbouring hotels. The only thing to be aware of is that all rooms for more than double occupancy only have 2 double beds which are small for sharing. Hotel was spotless in all areas, pools, public areas/washrooms, hallways and bedrooms. Beach was beautiful and sea weed removal was done constantly.

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Viktor

23 oct 2025

Se alojó 6 noches

It was very noisy from the road side, and at night sounded like a construction zone banging with hammers couldn’t even fall asleep.

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Mustafa

24 nov 2025

Se alojó 1 noche

Muss man mögen. Pool überfüllt mit brüllendem Gästen mit 2.0 Promille. Zimmer war jedoch sehr schön.

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REINIER

27 nov 2025

Se alojó 6 noches

Everything was perfect except for the pillows in the room.

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Anthony

9 oct 2025

Se alojó 3 noches

The property it-self is very clean and nice. Buffet is great, but the other restaurants are just ok. Staff is very friendly. The downfall is the rooms are not soundproof, or remotely quiet. The noise from on street or the pool party as well as people in hall and ajoining room is very noisy. If you are looking for rest, relaxation, or peace and quiet you will not get it here.

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Stephanie

4 ene 2026

Se alojó 4 noches

You could see the beach from our room but it wasn't a straight beach view.

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Talaya

27 oct 2025

Se alojó 5 noches

At the Hotel Riu Palace Kukulkan, the staff were friendly, accommodating and engaging. The property and decor was clean, beautiful and very well laid out. Our junior suite was on the side of the building and we still had a great view of the plush green gounds and stunning blue ocean. We were extremely disappointed about one thing. At check in they offered to upgrade us for $125 to a king size bed suite. That's how we found out our suite had 2 beds. We didn't take the upgrade and soon found out that the 2 beds were very small (will give Expedia feedback about that). The buffet had a nice variety of food. Breakfast was the best! For dinner we tried 2 of the 5 specialty restaurants, the Steakhouse and the Asian cuisine restaurant. Their food was flavorful and delicious! When we weren't in one of the pools or relaxing poolside, I played bingo and did water aerobic. They were always grilling some of the staple grilled foods plus something special daily. We enjoyed walking along and sitting on the beach and we had so much fun at silent disco, a mini concert with a local band and a musical showcase of Mexican culture. We went to a couple themed parties at a sister Riu property with more drinks and food there as well. For me this was a perfect balance of relaxation and fun.

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Matthew

23 nov 2025

Se alojó 6 noches

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Servicio

El personal de los restaurantes, bares, piscinas y la playa es ampliamente descrito como amable y servicial. Una minoría menciona experiencias inconsistentes en la recepción y confusión o decepción con los ‘créditos’ promocionales del resort y las transferencias de aeropuerto de terceros.

Reseñas de huéspedes relacionadas

Juliet

5 dic 2025

Se alojó 7 noches

Bra service hela vägen! Rummet städades 2 gånger om dagen, bra bemötande på restaurangen och topp service. Vid stranden hade vi också topp bemötande och bekvämlighet i form av servicen hela tiden.

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Sarah

7 oct 2025

Se alojó 6 noches

Wonderful resort! Bartender José at the lobby bar was incredible! He was friendly and cool, always had a smile on his face. Doorman Richard was great! Knowledgeable & always ready to help. Server Alexander at the steakhouse went above and beyond everytime we saw him! Such a young, charming guy! All of the staff at the resort were wonderful! No complaints at all. The facilities are lovely and the food is great! ((Especially for an all inclusive.)) Fun vibe for anyone no matter what you’re looking for. Will be back!

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Tamara

16 ene 2026

Se alojó 5 noches

I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.

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Diana

29 nov 2025

Se alojó 6 noches

La habitación muy limpia, la atención excelente, la comida deliciosa, restaurantes con buen sazón, excepto el Italiano. Playa limpia,tranquila. Espectaculos que hacen de la estancia muy amena.

Christopher

13 nov 2025

Se alojó 6 noches

We have been to Cancun many times at many different resorts in this by far was the best stay we've had despite a couple of issues. Our first night our air conditioning was broken in a beautiful room but Pamela came to the rescue and made everything right and was more than accommodating. The issue was resolved we got to move rooms and ended up with a better view than we had to begin with. This was by far the cleanest resort, with the best food and the best drinks... not all just drinks sitting out in the sun and drink machines, but real bartenders actually shaking, hand-poured Margaritas and drinks, which is hard to find at many resorts. Also one of the best beaches I've ever been to and with the mall just across the street where you can go get a Starbucks coffee and many other upscale restaurants within walking distance. We never felt unsafe and took a bus down the road to the marina to get on the ferry to go to the island and never felt unsafe at all. We're already thinking about going back and for the first time ever we would definitely go back to the same resort property. For the price compared to the amenities it is definitely worth it. To be honest this resort is probably underpriced. Thank you to Pamela and the entire staff for a wonderful vacation!

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Carolina M

10 sept 2025

El servicio de transporte fue terrible desde el inicio, tuve que esperar más de 1 hora en el aeropuerto. Y el de regreso querían buscarme con más de 5 horas de anticipación a mi vuelo. No me dieron más alternativas y me tuve que ir en uber. Adicionalmente otra reserva del transporte dejo esperando a otros huéspedes q estaban en nuestra misma reserva y también se tuvieron que ir en uber. Llamamos a la compañía pero no atendieron

Aileen

14 nov 2025

Se alojó 4 noches

The service in the restaurants and bars was amazing, but if you’re booking with the promise of the $850 resort credit, don’t hold your breathe. The resort credit is actually $10 or $20 coupons towards individual services, like a $300 massage, or $10 towards a romantic dinner. You can only use it once per person per stay. You essentially have no chance of using it. Completely misleading and more of a scam than not.

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katerina

25 nov 2025

Se alojó 9 noches

The best riu I ever been! The staff and service is exceptional. We will be back soon

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Adrian

20 nov 2025

Se alojó 5 noches

When I had planned my trip here where it says “all inclusive” food & drinks the bartenders were a bit confused I guess, because I was given a limit of 4 shots of alcohol each time I would ask for drinks stating I wanted 7 and they were also very rude saying things in Spanish thinking I didn’t understand it so I will not be booking here at this resort in the future

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Trisha

31 oct 2025

Se alojó 7 noches

Our check-in was a disaster and the staff at the front desk were extremely rude and unhelpful. They run a scam where they charge you for 2nd in room at 'last minute' premium rates, even though I notified them 2 months in advance that we would be a party of 2. I asked to speak to the General Manager, they sent me the activities co-ordinator. I wrote the GM personally and never got a response. The rest of the staff and experience was OK. There was construction throughout the night unyil 3 AM, and no apologies or make goods from the resort... you hear the traffic highway noise inside your room at all times. Food was OK. Drink was OK. I've worked in hospitality and tourism for 25 years and have been going to Mexico for that long... I will never book at a Riu property again. They had an opportunity to make good on the terrible start, but never caught up... they really need to focus more on Hospitality training. Unfortunately, they lost a client that could have booked many room nights with them throughout the year. If you look at my previous reviews, you will see that I don’t make bad reviews easily, as I have empathy for hard working hospitality & tourism staff. So take heed of this one. NOT RECOMMENDED!

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Ubicación

Ubicación frente a la playa, cerca de tiendas y restaurantes; varios huéspedes mencionan un acceso seguro y a pie y un fácil transporte. Las habitaciones con vista a la carretera pueden captar el ruido del tráfico y las algas pueden afectar las condiciones de la playa en ocasiones.

Reseñas de huéspedes relacionadas

SONAL

7 oct 2025

Se alojó 3 noches

The ocean view was amazing, the beach could have been cleaner. Lot of weed on the shore , did not enjoy it

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Wuendys Morejon

22 oct 2025

Se alojó 4 noches

Best place I stayed in. Great service and location. Love the hotel and staff

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Kaichieh

15 sept 2025

Se alojó 6 noches

Location is good but beach not really good

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Viktor

23 oct 2025

Se alojó 6 noches

It was very noisy from the road side, and at night sounded like a construction zone banging with hammers couldn’t even fall asleep.

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Christopher

13 nov 2025

Se alojó 6 noches

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Craig

22 nov 2025

Se alojó 7 noches

Property was extremely clean, food was good quality and the staff were also very friendly. The location was beautiful for watching the sunrise, with clean sandy beaches.

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Mariah Jeniece

1 oct 2025

Se alojó 4 noches

Ocean view was great, watched sunrise from my balcony.

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Shanice

9 sept 2025

Se alojó 4 noches

The hotel is amazing. It is in walking distance to high end stores. But you don't have to leave the resort if you don't want too. Conchi was amazing server at the dining hall!

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Kianesha

4 nov 2025

Se alojó 3 noches

Room was very clean and the bartender at the Daiquiri bar was everything. Armando in Don Julio was awesome as well. Please bring tip $ cuz the staff deserves it. The area itself is walkable to shopping and the casino

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Michele N

13 oct 2025

Se alojó 7 noches

Modern clean and staff was amazing. Location to shopping pharmacies and a 7-eleven

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Comida

Muchos elogian la variedad y la calidad de los buffets y varios restaurantes especializados, pero las opiniones generales sobre la comida son variadas. Algunos experimentaron esperas, un servicio de habitaciones limitado o platos promedio/demasiado cocinados, y algunos encontraron las bebidas débiles.

Reseñas de huéspedes relacionadas

Cory

13 nov 2025

Se alojó 4 noches

Food was average and the room service was very disappointing.

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Ievgen

18 sept 2025

Se alojó 3 noches

Fantastic hotel with great dining options! Buffet was delicious (with crabs, ceviche and other seafood). 4 other restaurants give you a lot to choose from. Freshly squeezed juices - all fresh! Best hotel food I've had! Clean, spacious rooms. Staff was great! Shoutout to bartender Angel for making cocktails each evening for all guests - everynight new cocktail/mocktail options.

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Tamara

16 ene 2026

Se alojó 5 noches

I had a wonderful stay. The hotel is modern, clean and the staff is absolutely the best - courteous and always ready to help. Food was excellent as well. Would definitely go back.

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Jessica Judith

19 oct 2025

Se alojó 4 noches

We are a big riu hotel travelers but this one was not much to our liking. The food was not great and the pool bars were not so good. There are much better riu’s hotels in Cancun.

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Annie

18 nov 2025

Se alojó 11 noches

Spa & GYM are too small, no heat whirlpool. Buffet has a lot of choice and food quality is better than average. Unfortunately Speciality restaurants are very disappointed especially Asian food and the steak house menu is too simple and both steak and lobster were over cook and not hot enough. But the services excellent. Room is clean and good size.

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rowena

24 nov 2025

Se alojó 5 noches

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Lisa

18 sept 2025

Se alojó 7 noches

This was a decent resort pretty clean they did really well with keeping up with the sargassum on the beach. Service was great at the pools. Wasn’t impressed with the food options. The restaurants were small and all of them were hot. Not air conditioned well at all. We ended up leaving the resort 3x to eat food much better and it didn’t affect my stomach like the resorts food had. My room was on the ninth floor great view but again it was not very cool in my room. The worst part for me was on my last morning I woke up at 7am to get ready to check out and catch my flight and NO water!!! No explanation just that they were working on it. I understand things happen but I had to spend my travel day unshowered. Luckily we had 3 large bottles of water in our mini fridge that was cold we used to freshen up. I did enjoy myself but I really don’t think I’d recommend this resort and definitely won’t be coming back

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Aparna

10 dic 2025

Se alojó 5 noches

It’s a new hotel, staff was courteous. Hotel was very clean, food was average not much variety but otherwise a great place to stay.

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Talaya

27 oct 2025

Se alojó 5 noches

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Camryn

19 nov 2025

Se alojó 6 noches

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Yenny

hace 4 semanas

Se alojó 3 noches

Entre expedía ( hotels) y el hotel RIU pésima información , no fueron por mí al aeropuerto y pagué el servicio y tampoco me fueron a dejar al aeropuerto , porque decían que tenía que coordinarlo hotels y hotels que ehotel RIu al final tuve que pagar taxi en lados dos trayectos y aparte dicen que no rembolsaran , me parece una falta de atención y servicio estuve de mis vacaciones , estando preguntando en el hotel y me decían que ellos no , escribiendo con expedía Hotels y que ellos tampoco me parece una grosería para el tiempo de la gente y no respetar el servicio que dan ! PESIMO

Erika Rumi

hace 4 semanas

Se alojó 6 noches

Todo iba bien con nuestra estancia los primeros días, hasta que detectamos el olor a cigarro que provenía del extractor del baño de nuestra habitación los últimos días. El extractor del baño parece que no funcionaba adecuadamente, lo que hacía que se encerrara mucho. Faltan baños en áreas comunes cerca de la alberca y la playa, ya que los únicos que hay son insuficientes. Acudimos al Spa para usar las tinas de hidromasaje y el agua estaba fría. La atención de la recepcionista del Spa (alta y delgada) no fue la mejor. Fue muy impositiva. Los alimentos en general son aceptables, más no excelentes. Reconocemos la actitud de servicio y amabilidad de los meseros Bautista, Uribe, Tony, Gonzalo, Gyovani. De recepción agradecemos la amable atención de Laura y Moisés. Y de la cafetería, felicitamos a Moisés por sus deliciosos cafés. En general disfrutamos mucho la estancia.

NORA C.

17 sept 2026

Se alojó 5 noches

Me parece que las habitaciones están impecables, el personal es super amable, la playa es muy bonita, el único tema es el acceso a los restaurantes de la cena, no hay buena distribución y el horario es limitado, por el resto esta excelente el hotel.

sergio

12 sept 2026

Se alojó 6 noches

Excelente servicio por el personal

Mauricio

8 sept 2026

Se alojó 4 noches

El hotel está bastante bien, el wifi funciona y los servicios también, el personal es muy amable. Lo único que no me gustó es que intenté comunicarme para avisar que haría el check in después de las 11pm por la hora de mi vuelo, el personal me comunicaba con otra área, quienes decían que no me podían ayudar. Intenté marcar varias veces, en todas sucedió lo mismo y en algún punto ya no me contestaban las llamadas. Tuve que avisar desde otro celular un día distinto. Tampoco logré contactar para el transporte al aeropuerto, en el hotel decían que no lo incluían, cuando la reservación decía que si, incluso, me enviaron un correo confirmándolo. En resumen: el hotel muy bueno, el personal de atención a clientes por teléfono, pésimo.

Política del establecimiento

Instrucciones para la entrada

Todo lo que necesitas saber para hacer el check-in sin problemas.

Entrada

Salida

De 15:00 a 18:00

Antes de la(s) 12:00

Interesante

Políticas e información adicionales sobre esta propiedad.

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Las respuestas instantáneas de IA se basan en la información del hotel.

Precios para las próximas fechas

noviembre 2026

DO	LU	MA	MI	JU	VI	SA
1	2 $414	3 $754	4 $2705	5 $2758	6 $2739	7 $2175
8 $1636	9 $860	10	11	12	13 $2348	14 $956
15 $872	16 $867	17 $860	18 $2777	19 $2764	20 $2731	21 $2117
22 $838	23 $834	24 $842	25	26	27	28 $2706
29 $1196	30 $807

diciembre 2026

Más barato

Más caro

Precio medio por noche de las ofertas, con impuestos y tarifas.

Precios en USD para 2 huéspedes, actualizados a diario.

El personal de recepción estará esperando a los huéspedes a su llegada al alojamiento. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática. Este establecimiento no permite los cambios de nombre en las reservas. El nombre de la reserva debe coincidir con el nombre del huésped que se registra y se hospeda en el alojamiento. Se requiere un documento de identidad con foto. Cuando una reserva de habitación incluye un traslado de ida y vuelta al aeropuerto sin cargo, es fundamental responder al mensaje del proveedor para organizar el servicio de transporte.

El check in debe realizarlo alguien que tenga al menos 18 años.

Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
El nombre de la tarjeta de crédito utilizada a la llegada para pagar gastos adicionales debe corresponderse con el nombre principal que figura en la reserva de la habitación.
Este alojamiento acepta tarjetas de crédito. No se aceptan pagos en efectivo.
Este alojamiento se reserva el derecho a efectuar una autorización de la tarjeta de crédito del huésped previa a la llegada.
Entre los elementos de seguridad de este alojamiento, se incluyen los siguientes: extintor, detector de humo y botiquín de primeros auxilios.
Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
Las normas culturales y las políticas para huéspedes pueden variar según el país y el alojamiento, que es el que dicta las políticas que aquí se muestran.

No se aceptan huéspedes de menos de 18 años en este alojamiento sólo para adultos.
Este alojamiento no acepta mascotas ni perros guía.

Datos del negocio

Número de registro de la propiedad 005-007-003985/2025

DO	LU	MA	MI	JU	VI	SA
		1 $881	2 $2349	3	4	5 $2209
6 $880	7 $860	8 $860	9 $2171	10 $2143	11 $2089	12 $2035
13 $806	14 $806	15 $806	16 $1771	17 $1825	18 $1771	19 $1690
20 $1620	21 $1159	22 $757	23 $1067	24 $1377	25 $1377	26 $1377
27 $1377	28 $4574	29 $4339	30 $4104	31 $3845