Name: voco Orange County - Airport by IHG
Address: 7 Hutton Centre Drive, Santa Ana, California, United States of America, Santa Ana, California, US
Price range: $114–$243 per night
Rating: 7.23

What guests think

Travellers at Orange County Hotel consistently mention newly renovated, generally clean and comfortable rooms, a quiet lake setting, and convenient access to the airport and freeways, but ongoing renovations currently shape much of the experience. Many guests praise welcoming front desk teams and find good value. Common frustrations include closed or limited facilities (pool, hot tub, restaurant), paid parking with tight or scarce spaces, and loud in‑room AC or ventilation. Cleanliness is frequently rated highly, though some report lapses, housekeeping inconsistencies, and occasional overbooking or communication issues. Overall, it suits travelers prioritizing price and access over full-service features.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are constrained by ongoing renovations, with many reports of the pool and hot tub out of service and the restaurant/bar closed or limited; some note dust, noise, or odors. Parking is paid and often limited or tight, while the small lake and walking path are a nice perk; gym updates exist but may have equipment issues.

Related guest reviews

6

Cameron

May 21, 2023

·

Stayed 1 night

Construction being performed on site. No parking due to materials, etc.

4

Abtin

Aug 25, 2025

·

Stayed 1 night

The hotel was Meh, and there were extra charge for the parking

2

Lee

Mar 19, 2025

·

Stayed 1 night

Okay hotel, pool or hot tub never work. Will not be back.

4

Jeff

Mar 17, 2025

·

Stayed 2 nights

There was NO restaurant on the property even though they advertised a restaurant and bar. The front desk said they closed because they had no chef. They said there was food a 5 or 10 minute walk. I wasn’t taking a sketchy walk at night so I did without dinner.

4

Tom

Mar 5, 2025

·

Stayed 2 nights

A/C sounds like a freight train, windows are thin so you hear the freeway, pool and hot tub were out of service, and a constant running vent in the bathroom that never shuts off. Motion sensor bathroom lights that shut off when you shower leaving you in the dark.

10

Xiaojun

Jul 12, 2025

·

Stayed 3 nights

Good rate and location friendly staff clean have a lake for walking

4

Augustus

Mar 17, 2025

·

Stayed 1 night

I didn't like that the pool hot tub and restaurant we're not open during our stay. I also didn't like that the staff were talking to themselves and completely ignored me when I first arrived.

6

Qihuan

Sep 1, 2025

·

Stayed 1 night

The staff was friendly, easy to park, just the parking fee $24 per day is too high. A/C unit no way to adjust the temperature and made the loud sounds. The fridge was not cleaned.

10

Linda Marie

Oct 3, 2025

·

Stayed 2 nights

Great location and nice hotel with pool.

8

Rosa

Feb 17, 2025

·

Stayed 3 nights

Great location and great price for our quick stay. They are going through a change of name and there is no name to the hotel as of yet. They have done many new upgrades, nice gym (peloton) doesn't work, pool going the remodel. Just wish people won't smoke weed in the rooms, elevators, smell lingers terrible and just rude. Hotel staff try to stay on top of it with cleaning and leaving the elevators doors open to air out smell.

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Cleanliness

Cleanliness earns frequent praise, but there are also reports of unclean bathrooms or fridges, pests, and missed restocking. Housekeeping consistency varies.

Related guest reviews

10

Ryan

Mar 27, 2025

·

Stayed 7 nights

Fantastic value - rooms are clean and updated, fast internet, bathrooms are 5-star. Book with confidence.

4

Nerissa

Mar 13, 2023

·

Stayed 1 night

I understand the property is undergoing construction. However, when I first pulled up to check in there was a homeless looking guy wandering around in front. I walked into a filthy lobby it honestly looked abandoned. A woman came out to check me in and she was very kind and helpful. After that I never saw soul during my stay. It felt creepy and unsafe. The elevators were all covered with cardboard, the hallways were very dark. There is a 2 inch gap between my front door and the floor I had to cover with towels. And there was a sign saying water would be cut off periodically. it should have been a much, much cheaper stay.

10

Rita

Dec 7, 2023

·

Stayed 2 nights

I liked everything overall but there is one thing I do have to complain about and it was the first day I got there the restrooms toilet had poop stains it wasn’t cleaned I had to sanitize myself. It was very disgusting but I couldn’t change my room since they barely found a room to fit me in cause it wasn’t done yet.

4

Dyana

Apr 18, 2024

·

Stayed 2 nights

It was like a cheap hotel. No amenities. Under staffed to the point that no one answered the phone on several occasions. No one at the front counter much of the time and no bell to ring for service. Customers had to shout out for help at the sign in point.. Paper coffee cups, malfunctioning toilet, water $2, no microwave, same trash in parking area as was the night before, had requested bathtub but no handicap room but didn't have one, no trolleys in reception area. It was even difficult to find the front door to the place. I thought a Hilton would be a nicer hoter. This must be the bottom of their line.

10

Ron

Nov 24, 2025

·

Stayed 1 night

Loved the clean renovated room and comfort factor.

10

Aaron

Apr 1, 2025

·

Stayed 3 nights

We always enjoy staying here. Not the fanciest place in town but the rooms are always clean and the staff are all very nice and professional.

2

Eric

Aug 18, 2024

·

Stayed 2 nights

Water was turned off roaches coming out of the toilet

6

Qihuan

Sep 1, 2025

·

Stayed 1 night

The staff was friendly, easy to park, just the parking fee $24 per day is too high. A/C unit no way to adjust the temperature and made the loud sounds. The fridge was not cleaned.

10

Lyza

Jan 28, 2025

·

Stayed 1 night

Very clean hotel and has updated rooms compared to other hotels.

4

Cardon

Feb 6, 2025

·

Stayed 1 night

While the gentleman at the front desk was very nice and accommodating, the first room they gave us hadn’t been cleaned. Hair all over the sink, what looked like dog food on the ground, and a pile of dirty towels in the room. They did switch our room upon request to a clean room, however it was unfortunate to have to go through that after a full day of traveling.

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Rooms

Rooms are updated, comfortable, and some are spacious with pleasant lake views. Recurrent drawbacks include loud in‑room AC or constantly running fans, thin windows or freeway noise, tight bathrooms or sticky sliding doors, and windows that do not open.

Related guest reviews

10

Barbara

Aug 9, 2025

·

Stayed 1 night

Tucked away off of the main highway. Rooms are newly renovated & super spacious and comfortable.

4

Christian

Jun 15, 2024

·

Stayed 3 nights

The rooms were okay but the lobby areas was dingy and out of date. Pool was prettier in the pictures. Very close to freeway and you can hear it.

10

Jenny

Jun 29, 2025

·

Stayed 1 night

My son and I really enjoyed staying in this hotel. Lake view is the highlight and the cleanliness of our suite. Close to freeways and restaurants. Definitely we are planning to come back

8

Jessica

May 30, 2025

·

Stayed 2 nights

Pros: - 100% clean, not a single stray hair or cleanliness issue found in the room or elsewhere in the hotel. - Light colors in the hotel room made it feel more expansive than it was. - Manager was nice and fixed my check-in issue immediately. Cons: - This was a big one for me and would prevent me from staying here again. Not a single window in the hotel room opens and it gets far too hot not to use the AC, but you also don't want the AC running all day long bc it ends up getting too cold just running constantly and it's also pretty loud. (I stayed in May for context.) Without the AC on, the air in the hotel room was thick and felt super stuffy with warm air. There is a lack of central air throughout the hotel (each room has an individual unit), so not being able to open windows was even more unhealthy than it would have been if there was at least central air. My boyfriend and I found it hard to breath if the AC was off both during the day as well as at night. Super, super unhealthy with us both having to breathe in CO2 and I can only imagine how much harder it would be to have even more people sharing a room. Additionally, there was an AC by the elevators but still no central air, so the entire hallway also felt overly warm and stuffy.

8

Yaroslavna

Aug 7, 2025

·

Stayed 1 night

I liked everything about this hotel—the only downside was the very noisy AC. I would have given 5 stars, but the loud noise was quite annoying. Without the AC, it felt very humid.

8

Susan

Mar 30, 2025

·

Stayed 1 night

Nice and clean. A little noisy but comfortable room.

10

sharon

Nov 19, 2024

·

Stayed 4 nights

This is a gem. The beds and pillows are comfortable. The shower/bathroom is spacious. The room was larger than anticipated.

6

Patricia

Nov 16, 2023

·

Stayed 2 nights

The room was newly renovated and nice, but when I booked the room, I thought I was getting a king bed with sofa bed with lake view in the description. But when I called to make sure the room was ready, they said it was a queen room and expedia hadn’t updated the room description since renovation. Tried to get me a 2 queen room with lake view, but said they were at capacity and couldn’t. We were a little cramped but made it work

6

Robert

Jan 26, 2025

·

Stayed 1 night

The room was noisy because the bathroom fan would not go off

8

Gina

Mar 27, 2025

·

Stayed 4 nights

Really like a property except for the bathroom door. I had such difficulty closing the sliding door, it did not close smoothly.

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Service

Service feedback is mixed: many commend friendly, accommodating staff and quick problem‑solving, while others experienced rude or absent front desk, overbooking, and slow or inconsistent housekeeping.

Related guest reviews

10

Anthony

Nov 3, 2025

·

Stayed 2 nights

The staff was amazing from the time I checked to the time I left.

10

Joanna

Nov 5, 2024

·

Stayed 2 nights

Its a short ride from the airport. The staff is super friendly, the place is very clean and I loved the fact that even though the hotel had lots of people around, it was still very quiet. Perfect place to stay for a business trip!

10

Eric

Dec 3, 2024

·

Stayed 1 night

Excellent staff

4

Augustus

Mar 17, 2025

·

Stayed 1 night

I didn't like that the pool hot tub and restaurant we're not open during our stay. I also didn't like that the staff were talking to themselves and completely ignored me when I first arrived.

4

Amber

Feb 15, 2023

·

Stayed 1 night

We booked last minute as our flight got cancelled. It was already late and our kids were exhausted, we wanted a good place to just go to sleep. We got to the hotel at about 11pm and the staff checking us in was rude. We really needed a crib for our baby and he told us how they would have to look for one cause “you booked too late” and blamed me for booking through a third party was the reason I may not get a crib. We already had a rough night with the flight being cancelled after we were already on the runway, it was very rude of him to blame us for booking through a third party and late. They also told us in the morning we wouldn’t get any credit for breakfast because we booked through a third party. I have never had a hotel be so rude about this and blame us for not getting what we need for our stay. I also called down the street at another DoubleTree by Hilton to see if they had a crib and they said only housekeeping had access to cribs and it was too late, no one was on property to help and the front desk didn’t have access to the cribs. Why would a hotel do that?! There is bound to be last minute bookings, they shouldn’t have their cribs locked up and unavailable. Definitely would NOT stay here again. The cooling and heating unit was also falling off the wall and had a gas smell..

4

Robert

Jun 26, 2023

·

Stayed 3 nights

The property was very nice. It had been remodeled. The remodeling was still going on so noisy during the day. Most of the staff were nice. We asked for our room to be cleaned when we left our room on a Monday morning. Came back at 4. Room was not cleaned, but we were told it would still get cleaned. We left again and returned at 10:30pm and the room was not cleaned. Went to the front desk and the front desk person was rude, condescending and of no help. Said housekeeping was gone. We had no clean towels, coffee , glasses. He said he’d get that to us within the hour. It is late and we want to go to bed. He still continued to argue and was not accountable or helpful. We returned to our room and eventually got towels etc. he told us our room would be cleaned first thing in the morning. We left at 8 am the next morning and returned at 1 pm. The room was not cleaned. I found housekeeping and asked for the room to be cleaned, which it was when we returned at 6pm. I will be filing a complaint with Hilton about the front desk person.

10

Brian

Apr 30, 2025

·

Stayed 1 night

Specifically the staff is impeccable. Everybody deserves a raise. Tyler, Rachel, Lynn and all the housekeepers. Whoever hired these people..A . The atmosphere inside the hotel is clean quiet cant complain. Again Tyler youre the man and all the staff thanks for making myself and my lady feel so welcomed there. Thanks

10

BreAnna

Feb 15, 2024

·

Stayed 1 night

The front desk agent, Adam, was very knowledgeable about the area and had great customer service. He offered me a variety of room options and gave me the best one

10

Renee

Jan 29, 2025

·

Stayed 1 night

They were very accommodating. I brought my mom in a wheelchair and they made sure my room was close to the elevator door.

2

guadalupe

Jun 22, 2025

·

Stayed 1 night

Made reservations 48 hrs in advance, got to the hotel @ 9pm ready to rest and come to find out they have over booked the place and my reservations were canceled without previous notice... couldn't find another hotel due to the time ... it was the WORST experience ever. Not reliable hotel.

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Location

Convenient for Santa Ana/John Wayne Airport and freeways, with restaurants and coffee nearby and a quiet lake setting. A few mention freeway noise or an occasional sketchy feel.

Related guest reviews

10

marisela

Nov 28, 2024

·

Stayed 1 night

It was nice and quiet. It felt safe.

10

Zoila

Apr 8, 2025

·

Stayed 2 nights

The area was perfectly located for easy access to the airport and fairgrounds. Also surrounded by lots of enthnic restaurants and shopping. The beds were super cozy, clean and comfortable. The rooms were clean and spacious. The view of the lake was fantastic. The pool and hot tub were exactly what we needed after a long grueling hot day with tons of walking and shopping. Thank you for a memorable experience!

10

Bob

Jun 27, 2024

·

Stayed 1 night

Close to the airpport and nice facility.

10

Mary

Apr 3, 2024

·

Stayed 1 night

Its great, close to the fwy. Easy to find.

8

Shilpa

Oct 12, 2024

·

Stayed 2 nights

Nice hotel. Noisy due to the location but overall very nice hotel

10

Greg

Aug 2, 2024

·

Stayed 3 nights

We planned a quick family trip for our daughter's birthday and wanted a centrally located place to stay from LA, the OC Fair and near the beach. What a pleasant surprise! Our hotel was tucked neatly in the high-rise section of the Santa Ana/Orange County Airport area, just off the 55 Freeway. This Hilton Doubletree branded location was a gem of a find. Check-in was quick and trouble-free; the staff was friendly and easy to approach. Best of all our suite was clean and perfect for the 3 or us. A small convenient store was just a 5-minute walk around a quaint man-made water feature with resident ducks and turtles which kept daughter captivated on evening walks. Our only negative was the daily parking fee - completely uncalled for (felt a bit like Vegas gouging) BUT, we will definitely stay again, even with the parking fees.

10

Katie

Feb 1, 2024

·

Stayed 1 night

Close to airport, nice area, Starbucks and convenience stores nearby. Free shuttle to and from airport.

10

Ashley

May 26, 2023

·

Stayed 1 night

We really enjoyed the location. Very convenient and easy going, we didn't feel like we were in a hectic busy location.

10

Robert

Apr 5, 2025

·

Stayed 1 night

Nice quiet location next to little lake that one can walk around. Staff is very helpful and efficient. Great view from comfortable room.

4

steve

Nov 20, 2025

·

Stayed 2 nights

I stayed here for two nights and wanted to share a balanced take. The hotel is very affordable, and the location in Santa Ana works well. Parking is simple, in and out, and the room itself had a mild renovation. The carpet looked new, the bed was comfortable, and I slept well. A few things to know. The bathroom is tight and not the easiest to move around in. The property is in the middle of renovations, and some areas of the hotel have strong industrial odors that were almost overwhelming. Thankfully, my room could be closed off enough that the smell didn’t seep in. The AC/heater is an older wall unit and runs loud. There are also no real services on-site — no morning coffee setup, no restaurant, no room service. The hotel is between brand names right now, so it has a quirky, transitional feel. For the price, I don’t regret staying here, but I wouldn’t return because of the odors and the lack of basic execution. It’s budget-friendly, but still has a way to go.

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Dining

Dining is limited: the on‑site restaurant/bar and coffee options are often closed or curtailed, and some find food quality or room service disappointing; a few note a good breakfast. Cookies or restocked in‑room coffee are inconsistent.

Related guest reviews

6

Michelle

Jun 17, 2025

·

Stayed 5 nights

It was okay. Our towels were changed daily but in our five night stay, they did not once change our glasses and failed to restock the coffee cups and coffee.

8

Vivian L

Sep 6, 2024

·

Stayed 4 nights

The hotel itself was nice but felt like it lacked a bit of comfort. Room was clean and it was nice that there were plenty of plugs by the bed for phone, watch, etc. Staff was sweet. Outside of the buffet we had no idea where any amenities were and signage was poor. Room service was very nice on the phone but when the food came it was like someone entirely different took the order. We spent over $100 on one appetizer and two salads and the salad was nothing like the menu ingredients. I have food allergies so I did not trust eating it. The steak on the salad was also raw. I like rare steak but this was not that. It was improperly cooked. The kitchen closed shortly after we ordered so we couldn't contact for changes, unfortunately. The pond out front was the best because there were ducks and turtles that wanted to play with us, hah. Parking was like $24 a night, which we didn't know about until we arrived. Again, the room was nice and had what we needed but this wasn't a hotel I would want to just hang out at.

10

Emmanuel Olarewaju

May 3, 2024

·

Stayed 1 night

Right and clean room, friendly staff, beautiful lake view, great breakfast, surprisingly modern room and lighting

4

Jeff

Mar 17, 2025

·

Stayed 2 nights

There was NO restaurant on the property even though they advertised a restaurant and bar. The front desk said they closed because they had no chef. They said there was food a 5 or 10 minute walk. I wasn’t taking a sketchy walk at night so I did without dinner.

6

Karen

Dec 11, 2024

·

Stayed 2 nights

I am a hilton honors member and have stayed here several times. Its location is good for what I needed. It was average nothing fancy but convenient. I wish coffee or tea was available all day. Even in a coffee station would have been nice since the breakfast place closed at 9:30. Parking fee was expensive. I never understood why this is charged where do you think people would park? This should be fee to guests. My big pet peeve. Its nickle and diming people. As a member this makes me crazy. There is no benefit in being a member. We could here the couple in the next room over so some updating would be nice for sound proof.

8

Isolde

Aug 17, 2025

·

Stayed 1 night

Food was marginal...worse than buffet food. At first they saud no hot chocolate..then they found the box. White Russian was made with whip cream???

4

Augustus

Mar 17, 2025

·

Stayed 1 night

I didn't like that the pool hot tub and restaurant we're not open during our stay. I also didn't like that the staff were talking to themselves and completely ignored me when I first arrived.

4

Dyana

Apr 18, 2024

·

Stayed 2 nights

It was like a cheap hotel. No amenities. Under staffed to the point that no one answered the phone on several occasions. No one at the front counter much of the time and no bell to ring for service. Customers had to shout out for help at the sign in point.. Paper coffee cups, malfunctioning toilet, water $2, no microwave, same trash in parking area as was the night before, had requested bathtub but no handicap room but didn't have one, no trolleys in reception area. It was even difficult to find the front door to the place. I thought a Hilton would be a nicer hoter. This must be the bottom of their line.

4

Peter

Jan 17, 2024

·

Stayed 1 night

There were no cookies

4

LaDarrin

Oct 28, 2024

·

Stayed 2 nights

Parking is too high, staff never offered the cookies, staff charged three of my cards and then stated it wasn’t their fault, lady who checked us into the hotel stated the bottled water was free in our room, but we knew she was lying.

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AI-generated summary based on recent guest reviews

Month	Average price
January	$102
February	$126
March	$135
April	$117
May	$121
June	$139
July	$164
August	$117
September	$115
October	$121
November	$110
December	$113

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $243	16 $172	17 $129	18 $175	19 $148
20 $114	21 $114	22 $128	23 $140	24 $121	25 $121	26 $121
27 $120	28 $125	29 $125	30 $125

Su	Mo	Tu	We	Th	Fr	Sa
				1 $125	2 $140	3 $129
4 $121	5 $121	6 $121	7 $121	8 $121	9 $133	10 $137
11 $121	12 $125	13 $137	14 $131	15 $140	16 $152	17 $144
18 $125	19 $121	20 $129	21 $137	22 $126	23 $134	24 $144
25 $119	26 $129	27 $133	28 $137	29 $131	30 $127	31 $123

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About this property

Location

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What guests think

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