Shangri-La Tokyo
Property description
Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You can take advantage of recreational amenities such as a 24-hour health club, an indoor pool, and a hot tub. This Art Deco hotel also features comp...
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Guest reviews
9.1
Superb
Based on 551 verified reviews
Who stays here?
Business
16%
Couple
40%
Family
34%
Group
4%
Solo
3%
What guests think
AI-generated summary based on recent guest reviews
At Shangri-La Tokyo, reviewers consistently praise the attentive service, spacious rooms with striking views, and a convenient location beside Tokyo Station, while noting drawbacks like a small, underwhelming gym and occasional frustrations with dining value, availability, and bar surcharges.
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10
Daniel
11 Mar 2026
·
Stayed 3 nights
Our stay at Shangri-La Tokyo was truly delightful. Every member of the team we encountered was exceptionally kind, attentive, and genuinely caring. The level of hospitality throughout the hotel was remarkable. The check-in at the Horizon Club was particularly smooth and welcoming. It felt very special, and the staff were incredibly thoughtful with our family. Our 4-year-old daughter even received a small gift, which made the moment even more memorable for her. The room was spacious and beautifully appointed, offering a lovely view that made our stay even more enjoyable. If there is one small point for improvement, it would be the bed comfort, which could perhaps be a bit softer. Aside from that minor detail, everything else about the stay was excellent. Overall, it was a very pleasant experience, and we truly appreciated the kindness and professionalism of the entire team.
Our stay at Shangri-La Tokyo was truly delightful. Every member of the team we encountered was exceptionally kind, attentive, and genuinely caring. The level of hospitality throughout the hotel was remarkable. The check-in at the Horizon Club was particularly smooth and welcoming. It felt very special, and the staff were incredibly thoughtful with our family. Our 4-year-old daughter even received a small gift, which made the moment even more memorable for her. The room was spacious and beautifully appointed, offering a lovely view that made our stay even more enjoyable. If there is one small point for improvement, it would be the bed comfort, which could perhaps be a bit softer. Aside from that minor detail, everything else about the stay was excellent. Overall, it was a very pleasant experience, and we truly appreciated the kindness and professionalism of the entire team.
10
Margo
18 Jan 2026
·
Stayed 3 nights
Excellent location service is best ever Amazing facility and they let us do a late check out that was so helpful!!!
Excellent location service is best ever Amazing facility and they let us do a late check out that was so helpful!!!
8
Keith
15 Jan 2026
·
Stayed 2 nights
Terrific rooms. Great service. Gym is way too small and poorly equipped. Not on par with the rest of the hotel. Main breakfast lunch restaurant has a very underwhelming buffet. Small and boring choices. Not at level of similar quality hotels.
Terrific rooms. Great service. Gym is way too small and poorly equipped. Not on par with the rest of the hotel. Main breakfast lunch restaurant has a very underwhelming buffet. Small and boring choices. Not at level of similar quality hotels.
10
Ana
2 Jan 2026
·
Stayed 1 night
Todo excelente
Todo excelente
10
Peter
4 Dec 2025
·
Stayed 4 nights
Great Hotel. A little quiet and conservative but the rooms are beautiful and comfortable. Great views. Right by Tokyo Train Station which has lots of restaurants and shops and convenient transportation and walking distance to Ginza Crossing, Ginza Station and Tokyo Plaza. I love it.
Great Hotel. A little quiet and conservative but the rooms are beautiful and comfortable. Great views. Right by Tokyo Train Station which has lots of restaurants and shops and convenient transportation and walking distance to Ginza Crossing, Ginza Station and Tokyo Plaza. I love it.
Chiyoda-ku, Marunouchi Trust Tower Main, 1-8-3 Marunouchi, Marunouchi, Tokyo, Tokyo (and vicinity), Japan
Location
In the heart of Tokyo, Shangri-La Tokyo is within a 5-minute drive of Tokyo Imperial Palace and Tokyo Dome. This family-friendly hotel is 2.5 mi (4 km) from Ueno Park and 2.8 mi (4.5 km) from Tokyo Tower.
More location infoProperty policies
Check-in
Check-out
From 15:00 to 23:59
Before 12:00
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