ibis Montbéliard

Second day no heating i was suplied with a heater from the reception BEWARE !!!! There is a concrete flower pot on a parking place not marked very low you do not notice it until you hit it and damage your car. I told the reception clerk he said Oh uou are not ghe only one but did noghing to mark it

The hotel is in a non-walkable area to the city center, the public transportation from this place is not frequent. When I arrived to my room, there was a worm in my room and I have to clean it by myself because there was no cleaning service at the hotel on Sunday night when I arrived. I ordered a burger, I received it without a meat inside. They offered me the meat after in a dish to add it. There was one receptionist girl doing everything because the was alone at the weekend, and she was so nice. When I talked to the manager regarding the room hygien and the worm inside my room. He refunded me a small amount around 40 euro after consulting the owners who were available at the hotel instead of refunding the whole amount, and he threatened me not to talk. He was rude, instead of saying sorry, he said I removed for you one night (which was not the case) and he said don't put anything online. I smiled for this poor guy. I am sure he is a new manager and he doesn't know how to deal with customers. In conclusion, it is my worst experience for an ibis hotel and one of my worst experience in all hotels that I have visited before in more than ten years of travel. I will not repeat it there, and I don't recommend it to anyone.

Staff was nice and their restaurant food was very good. The room was smaller than expected. They definitely needed another outlet outside the bathroom. Very, very basic.

Par rapport à son 3 étoiles, la chambre est très médiocre… par contre, le sol est en parquet ( ou imitation parquet ?!), c’était propre et agréable.

Chambre très propre; lit confortable, excellent petit déjeuner.