Name: Ramada by Wyndham Rome - Verona
Address: 200 South James Street, Rome, New York, United States of America, Rome, New York, US
Price range: $108–$170 per night
Rating: 6.4

What guests think

Across recent reviews, guests of Ramada by Wyndham Rome - Verona describe a worn property with frequent cleanliness problems, maintenance issues, and noise, while a minority appreciate comfortable beds and a few updated rooms.

Several reviews describe an uneasy environment, citing unsecured doors, loitering near the parking areas, and concerns about security late at night, though the location is handy for the Erie Canalway Trail and highway access. Amenities and operations are uneven: the pool and common areas vary in upkeep, ice machines and equipment are sometimes broken, and breakfast or coffee is often unavailable despite being listed. Service feedback is mixed, ranging from friendly help to unresponsive or adversarial interactions, slow check-in, and unexpected deposits or refund disputes. Expect a very basic stay with notable trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Facilities are uneven: the pool ranges from pleasant to dirty or closed, common areas and exteriors look run-down, and some equipment such as ice machines and walkway lighting are broken; parking lots may be messy or uncleared after weather.

Related guest reviews

6

Simone

Aug 19, 2024

·

Stayed 1 night

The pool was dirty. Railing was broke. Hallway out door was unswpt.

6

philip

Mar 17, 2025

·

Stayed 3 nights

ice machine broke, broken glass and trash in parking spots didn't see a handicapped parking spot. driveway around property trashed

8

John

Aug 16, 2023

·

Stayed 2 nights

Pool was nice

6

Christine

Jul 11, 2023

·

Stayed 1 night

The room was nice and have easy access to the pool. Pool was not bad and clean. The ice machine was mold, the glass door was broken to lobby, outdated, the building look like it need fixing, con webs in corner of the rooms, there weren’t much privacy from diner to pool area. Walking i around to one enterance of pool was a hassle with rough cermant barefoot. Nice plant, could use more gardening to make it appealing. Looks so dead outside and uninviting

6

Robert

Jan 17, 2025

·

Stayed 3 nights

Parking lot was full of snow. Good thing i had 4x4. Storm was previous week. Hotel chose not to clear area. Flooring in room was completely laminate, because of all the snow, no place to walk in room with dry floor. No reason for the mess. Very noisy hotel. Loud heaters in room, and cold.

8

Steven

Apr 5, 2025

·

Stayed 1 night

The bathroom needed a deep clean. Half the lights outside the room on the walkway were out. The six people in the room next to us along with a dog were noisy as the dog was barking

8

Louise

Aug 13, 2025

·

Stayed 2 nights

I was pleasantly surprised. It was quiet. The pool was nice. The room was decent. Staff were helpful. Only issues were no liquid soap in shower, the microwave tripped the tv. I will stay again. Thank you.

2

Ashley

Jun 30, 2024

·

Stayed 1 night

The ceiling in multiple places had massive water damage and looked like it was about to cave in. There was also mold growing so it wasn’t recent. We didn’t dare get in the shower for fear of catching something or the ceiling falling in on us. There was what looked to be vomit all over the bed skirts, they clearly haven’t been washed in ages. It smelled like cheap bar soap. Nothing was actually wiped down or sanitized, it was obvious. Broken glass all over the parking lot.

6

Luz

Jun 25, 2024

·

Stayed 2 nights

The King size room was perfect. Pool area and surrounding need more cleaning. No towels are given for pool. In order to get new towels you need to return the first ones. No extra towels.

2

Steven

Jun 13, 2025

·

Stayed 2 nights

it is an old and rundown building. There was a bad smell in the hallways and the room. Although the AC worked, it made a very load noise when shutting off and kept me awake all night. There was a large stain on the bed sheet. The pool area was disgusting. I did not even stay the 2nd night.

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Cleanliness

Many reviews report poor cleanliness, including dirty floors, mold or musty odors, stained linens, hair in bathrooms, and pests like roaches or ants; a smaller number noted clean rooms.

Related guest reviews

4

Bryan

Aug 16, 2025

·

Stayed 4 nights

Due to circumstances beyond my control my flight to Syracuse was delayed so I wasn't going to make it to the hotel before they closed at 1:00AM, so I Hotels.com tried to cancel my first night, but the Ramada wasn't having it. So after a couple of calls, they agreed to stay open until arrived. Upon checking in, I was asked for $100 in cash for incidentals. Who carries that much cash with them anymore?? They finally agreed to put it on a credit card. The room was the most depressing thing I'd ever seen. There was an old desk chair with a scratched up table. The internet didn't really work so I relied on my cell service. The floors were so dirty that I had to wear socks after taking a shower and they were black on the bottoms when I took them off to go to bed. The shower was also disgusting and there were gnats flying around in the bathroom. The Denny's restaurant connected to the hotel had closed earlier this year so there was no food anyplace nearby. Thankfully I was in town for a film festival so I spent most of my time at the theater. It looks nothing like the photos, so enter at your own risk!

4

Edward

Sep 21, 2025

·

Stayed 1 night

The overall room was clean and the bed comfortable. However the room closet was Disgusting with Mold halfway from the left of the closet to the middle with black-grey blue Mold with a terrible odor. We couldn’t use the closet and only stayed in the room as it was late and we were exhausted! I did alert management about the condition of the room at checkout and they apologized for the inconvenience.

2

Tanisha

Aug 13, 2023

·

Stayed 1 night

There was hair all in the tub. The towels were dirty and my sheets were not clean had food stains all on it.

4

Richard

Jun 26, 2025

·

Stayed 1 night

When I arrived at the hotel, there was no one at the front desk and no sign indicating staff whereabouts, staff was also adversarial: consider training your staff to improve their interpersonal and communication skills. Hotel indicates that “breakfast is available”. Unfortunately, the adjoining restaurant went out of business: update your listing on Expedia please. There happened to be an ant emergence going on during my visit: the room had many adult ants scattered around the room.

6

Melissa

Oct 13, 2025

·

Stayed 1 night

There was a live roach in the shower. The walls are so thin that you could hear conversations next door. The TV didn’t work.

4

Debra

Oct 23, 2024

·

Stayed 1 night

There were a lot of tiny ants in the room. The floors were dirty with hair and dust along the walls.

6

Tammi

Oct 11, 2025

·

Stayed 1 night

I would not stay here ever again. If I wasn’t so tired and had any other choice I would have left right when I shut the motel door. That’s when I noticed the safety door lock was broken and one of the hinges. The tub faucet leaked all night long. (I never used the tub, like that on arrival). The room was supposed to be non-smoking and it wreaked if smoke.

2

Moniqua

Sep 21, 2025

·

Stayed 1 night

Bathtub was filthy, sheets were stained, several things in the room were in disrepair, walls are paper thin so could hear everything from neighbors, no breakfast as advertised, bed was hard

10

joseph

Sep 13, 2024

·

Stayed 3 nights

The property is old but the room was clean

2

Lewis

Aug 16, 2025

·

Stayed 2 nights

Dirt, hair, broken room doors are just some of the headline items from arguably the worst hotel I've ever visited. The photos are misleading; I fell for that trap and must be a cautionary tale for you all. How dirty is this hotel? My once white socks are now black after walking around my room. I had to be moved three times due to dirt and an insane amount of hair left by previous customers before eventually giving up any hope of this hotel having 'satisfactory' as a label. I could honestly go on, but what's the point? Do not stay here under any circumstance. Anything would be better than this sorry excuse for accommodation.

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AI-generated summary based on recent guest reviews

Rooms

Rooms are dated with frequent maintenance issues—noisy or ineffective HVAC, fluctuating shower temperatures, broken or confusing TVs, and squeaky metal bed frames—though some guests found the beds comfortable.

Related guest reviews

6

Melissa

Oct 13, 2025

·

Stayed 1 night

There was a live roach in the shower. The walls are so thin that you could hear conversations next door. The TV didn’t work.

4

Jarett

Jan 18, 2025

·

Stayed 1 night

Friendly staff, but very outdated vs. Online pictures. Heater in room didn't work well to none. It was a standalone unit not even plugged in when I checked into the room. More draft through the windows made a very chilly night. They offered to move me to another room on another level but was told that all heating units are working the same. I was not expecting a luxury hotel but this place is very outdated, in disrepair....the staffing who i had contact with seemed empathetic and nice. If I was not there by myself, I would have left and kept on going down the thruway.

4

Steven

Jul 21, 2025

·

Stayed 1 night

The bathtub doesn't drain. The shower curtain rod is loose, forcing curtain to middle, so water gets out at both ends. The bathroom vent barely works. Electric outlet on tv wall doesn't work, so neither do lights, making overall room lighting poor.

8

Kevin

Oct 15, 2024

·

Stayed 1 night

Overall very good. Only complaint the room i was in the shower was not great and water interspersed hot and cold. Other than the shower the room was very clean and comfortable. Was glad it didn't have any smokey smell.

6

Kevin

Sep 2, 2024

·

Stayed 1 night

The people at the front desk were very nice and accommodating. They even changed my room without me asking because they said the volume of the cars on the road nearby would be distracting to my sleep. The AC worked well and the tv was quality. It was one of the lowest priced hotels in the area… you get what you pay for. Now for the bad part. At time the bathroom had the smell of an open sewer. I just closed the bathroom door and was able to block off the rest of the room from the smell. The shower was a little rough. The temperature of the water fluctuated greatly. I would adjust the knobs to make the water warmer and then the temperature would kick back in again making the water super hot! It happened throughout the shower. The neighborhood is definitely a bit of a negative as well. I went fishing at a nearby dock at 6 AM and there were a handful of people who showed up and sat in their cars. The only thing to do there was fish or launch your boat. There were some sketchy things going on so I decided to move to a different spot. I would not recommend bringing your family here. Nothing against the people who work there! They were great.

8

Eric

Sep 29, 2025

·

Stayed 1 night

The room was nicely decorated. Bed and pillows were very good. Bathroom was pretty old and haggard, but the shower was fantastic! Other guests (sadly right above me) were awful and were making all kinds of noise, yelling, stomping and arguing at 4am. That was the biggest negative.

6

Melinda

Sep 27, 2024

·

Stayed 2 nights

The walls are paper thin so you hear everything. The door sweep was half missing so light poured into our room. The shower curtain was stained and smelled. The blankets were stained as well on the bed.

10

Wendy

Sep 16, 2024

·

Stayed 2 nights

The TV didn’t work, but the staff was very nice and considerate

6

Holly

Apr 7, 2025

·

Stayed 1 night

Very noisy- at 730 am someone kept trying to get into our room- bed uncomfortably

4

Sherry

Sep 17, 2025

·

Stayed 1 night

We were put in a room the the air conditioner didn't work. They did move us to another room. At checkout we told them about it to make sure he had left a note. We were told it was noted, it had been broken a while and room was not to be rented.

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Service

Service is inconsistent: some staff are friendly and accommodating, but others are unresponsive or adversarial, with slow or confusing check-in, limited housekeeping, and disputes over deposits or refunds.

Related guest reviews

10

Emie

Dec 23, 2024

·

Stayed 1 night

Perfect place for what I needed. Employees are really nice

4

Bryan

Aug 16, 2025

·

Stayed 4 nights

Due to circumstances beyond my control my flight to Syracuse was delayed so I wasn't going to make it to the hotel before they closed at 1:00AM, so I Hotels.com tried to cancel my first night, but the Ramada wasn't having it. So after a couple of calls, they agreed to stay open until arrived. Upon checking in, I was asked for $100 in cash for incidentals. Who carries that much cash with them anymore?? They finally agreed to put it on a credit card. The room was the most depressing thing I'd ever seen. There was an old desk chair with a scratched up table. The internet didn't really work so I relied on my cell service. The floors were so dirty that I had to wear socks after taking a shower and they were black on the bottoms when I took them off to go to bed. The shower was also disgusting and there were gnats flying around in the bathroom. The Denny's restaurant connected to the hotel had closed earlier this year so there was no food anyplace nearby. Thankfully I was in town for a film festival so I spent most of my time at the theater. It looks nothing like the photos, so enter at your own risk!

10

Matthew

Nov 2, 2024

·

Stayed 1 night

Great staff

4

joan

Aug 11, 2024

·

Stayed 3 nights

No housekeeping although I asked at the reception and was told housekeeping was every other day no cleaning was done. Ao 3 night stay no clean towels nor linens.

10

Tyler

Sep 21, 2025

·

Stayed 1 night

It was good, staff was friendly felt like i was home chit chatting with them lol

2

KM

Dec 11, 2023

·

Stayed 2 nights

Was not happy with the front desk. I have been staying here for weeks during the week due to my job. I was booking my stays thru Expedia. This time the Expedia site was down. So when I called the front desk they gave me a rate which wasn't as good as Expedia's. However, when I arrived to check in the rate was incredibly higher yet. When I asked to speak with a manager I was told that there wasn't anyone on duty that could help me at that time. I would not come back and stay here however I needed too due to my job. Hopefully this stay is better then the last.

2

Patsy

May 7, 2025

·

Stayed 1 night

It was horrible the front desk guy was very rude and disrespectful room was dirty wifi didn't work at all every time I called was yelled at and hung up on will never come there again

2

Sherry

Oct 21, 2024

·

Stayed 1 night

Got there at 3:00 am and they said I could check in early and told me my room for the 19th was canceled. I should her it was booked and paid on 9/13/24 she said it didn’t show paid then charged by card for $ 161, told me to come back in the morning to make a new reservation which I did and they charged by card for about $ 204, $ 175 & $ 215. NOT VERY HAPPY!!!

10

David

Sep 13, 2025

·

Stayed 1 night

Peter on the front desk was great! Room is very good. Anxious to see the breakfast tomorrow morning.

4

Sherry

Sep 17, 2025

·

Stayed 1 night

We were put in a room the the air conditioner didn't work. They did move us to another room. At checkout we told them about it to make sure he had left a note. We were told it was noted, it had been broken a while and room was not to be rented.

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AI-generated summary based on recent guest reviews

Location

Handy for the Erie Canalway Trail, Capitol Theater, and highway access, but multiple guests felt unsafe due to loitering and activity around the parking areas.

Related guest reviews

10

Donna

Jul 6, 2024

·

Stayed 2 nights

The hotel was easy access from the turnpike and near to the local attractions. I was impressed by how quiet the hotel was Beds very comfortable. Definitely will return

2

Bridget

Sep 21, 2024

·

Stayed 1 night

Motel 6 looked better than this hotel. I did not check in for I saw drug deals in the parking lot and the amount of people outside around my car made me feel unsafe.

4

Susan

Sep 22, 2024

·

Stayed 1 night

Homeless encampment in parking lot. Building dirty, attached to Dennys.

10

Donna M

Jul 6, 2024

·

Stayed 1 night

The hotel was easy access from the interstate and very convenient for the local attractions. I was impressed by how quiet the hotel was I will definitely go back there

8

Donna

Aug 17, 2025

·

Stayed 2 nights

Beds were comfortable and the area was convenient to place to eat and shop

6

Mary

Jun 13, 2024

·

Stayed 1 night

This hotel is not in a good section of Rome NY. Feel I could have done better with safety in another area.

4

Tina

Sep 19, 2025

·

Stayed 1 night

This property SMELLED SO BADLY, especially in the hallways which were TOTALLY DISGUSTING and SUPER HOT. The rooms were also smelly but seemed to go away with time. I would like a refund for my stay. The staff was decent the AREA the hotel is in is scary. I didn't even take a shower the morning I got up that's how bad things were. I do not advise anyone to stay there let me know who I can contact about getting a refund for my stay.

8

oliver

Apr 18, 2024

·

Stayed 1 night

Basic room. A short walking distance from the Rome Capitol Theater. Perfect place to stay for a concert.

10

Nikolay

Jul 30, 2025

·

Stayed 1 night

Stayed here on our bicycle ride along the Erie Canalway Trail. It is right next to a trail and has a swimming pool. It has several grocery stores next door, but they all closed at 8 pm (a good place to grab yogurt or something like that for breakfast). There is a Domino's Pizza and a pharmacy next door.

2

Sherri

Nov 14, 2023

·

Stayed 1 night

Very unsafe property. I was afraid to get out of my car. There were rodent traps all around the building, and some people going through a dumpster. No communication from front desk or management even though I left multiple messages. I left and went to a different hotel.

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AI-generated summary based on recent guest reviews

Dining

Multiple reviews say breakfast or coffee was unavailable despite listings; the on-site Denny’s is closed, and when offered, breakfast is minimal or low quality.

Related guest reviews

2

My name

Jun 23, 2024

·

Stayed 1 night

Well no coffee in the lobby. Breakfast was supposed to go with the room that wasn't the truth. When I asked where I could get the free coffee I was sent to the restaurant in the building and that coffee wasn't free. False advertising comes to mind here.

2

Steven

Sep 28, 2025

·

Stayed 2 nights

Poor breakfast said had full breakfast coffee weak 3 yoguts which were Walmart brand hard boiled eggs and rubbery waffles and cold cereal. Not my full breakfast. room light switch’s were dirty room smelt musty.

4

Caroline

Jul 12, 2025

·

Stayed 1 night

Mostly dirty. Plugs didn't work. Sink did not have a stopper. Bright lights on all night at pool. Web site did not accurately describe hotel. No food. No Denny's.

4

Richard

Jun 26, 2025

·

Stayed 1 night

When I arrived at the hotel, there was no one at the front desk and no sign indicating staff whereabouts, staff was also adversarial: consider training your staff to improve their interpersonal and communication skills. Hotel indicates that “breakfast is available”. Unfortunately, the adjoining restaurant went out of business: update your listing on Expedia please. There happened to be an ant emergence going on during my visit: the room had many adult ants scattered around the room.

8

Steven

May 8, 2023

·

Stayed 1 night

Ok place. No issues but nothing special. No coffee. HD to go to the Dennys next door.

4

William

Jul 23, 2025

·

Stayed 2 nights

We pulled into a place that looked closed. No cars, no Dennys Restaurant. Restaurant closed in March 2023 yet they are still advertising it with 24/7 service. The room was doable but it did have some mold issues in the bathroom, squeaky springs on the bed and the thing that bothered me most was smoke detector being covered with a plastic bag making it out of service, a violation of fire code.

2

Moniqua

Sep 21, 2025

·

Stayed 1 night

Bathtub was filthy, sheets were stained, several things in the room were in disrepair, walls are paper thin so could hear everything from neighbors, no breakfast as advertised, bed was hard

4

leon

Sep 21, 2025

·

Stayed 1 night

Rooms smelt very very stale. Internet didn't work until I woke the following day. Full breakfast consisted of floppy waffles steamed and eggs

8

BettyJane

Aug 5, 2025

·

Stayed 3 nights

Bed was very comfortable. There was no dining available so you had to leave to obtain meals. The neighborhood was sketchy, a lot of homeless people hanging around the area.

6

Patricia

Sep 25, 2025

·

Stayed 1 night

Walk too far on a blazing hot hall to the room. The breakfast are is tight and there was only one hot item—> soggy wilted waffles! I pre checked in online and still had to go through it all when I got to the counter. Also, I booked it through Expedia paid on September 4 and then on September 20 Ramada took out the fee again.Will not stay there again!

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AI-generated summary based on recent guest reviews

Month	Average price
January	$114
February	$108
March	$122
April	$115
May	$123
June	$120
July	$123
August	$124
September	$113
October	$115
November	$112
December	$110

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15 $137	16 $133	17 $135	18 $153	19 $153
20 $126	21 $126	22 $126	23 $127	24 $132	25 $162	26 $164
27 $136	28 $127	29 $129	30 $146

Su	Mo	Tu	We	Th	Fr	Sa
				1 $145	2 $164	3 $164
4 $119	5 $119	6 $120	7 $132	8 $121	9 $164	10 $164
11 $116	12 $116	13 $121	14 $138	15 $121	16 $144	17 $164
18 $110	19 $115	20 $121	21 $112	22 $113	23 $170	24 $170
25 $111	26 $112	27 $108	28 $117	29 $123	30 $119	31 $146

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Monthly average prices

About this property

Location

Room options

Room, 1 Queen Bed, Accessible (Mobility, Roll-In Shower)

Room, 2 Double Beds, Pool View

Room, 2 Double Beds

Deluxe Room, 1 King Bed, Pool View

Room, 1 King Bed

Studio Suite, 1 King Bed

Studio Suite, 2 Double Beds

Room, 1 King Bed, Pool View

Guest reviews

Pleasant

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Ramada by Wyndham Rome - Verona

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