Holiday Inn Express & Suites - Wylie West by IHG

Property dirty overall, both outside and in. Lobby was stuffy and hot i assume from lack of A/C. Front desk computers werent working properly and the poor desk attendant was clearly frazzled and disorganized as a result, understandably so. The room was ok aside from the broken toilet paper holder, dirty unvacuumed floors, and the view of disgusting half-filled green swimming pool. This property is in disarray and needs some help.

Hotel was closed on first floor due to water leak. Mold in the bathroom shower and needs new paint. Sheets had lots of holes

Hotel was dirty overall. Carpet stains in all the halls. The pool was nasty and not usable for my grandson. Obviously by the look of it , it has not been maintained in a long time. Patch work on the wall of my room and not painted. Bathtub had stains also. Just appeared to not be well maintained at all. will not stay here again

The rooms ( especially the bathroom ) was not very clean. We went and bought cleaning supplies. There was no air conditioner in our room the first night . We had to change rooms to have air conditioning the second night which worked well. The entire stay (4 days) there was no air conditioning in the hallways in the Texas August heat.

This hotel is in various states of disrepair - one elevator is broken, several halls are torn up as if under construction, though minus the sheeting/indicator that they're being improved. Our room had stains on the couch. The pool is green and actively growing things. The bed was clean and the staff was friendly.

The room was not great. It had weird paint colors (bright yellow and blue), dirty carpet, scuffs on the walls, and a broken end table. We truly talked about just eating the cost of the room and going next door to La Quinta or somewhere else. When we arrived, one elevator was down. My partner is in a medical boot so we took the other elevator up to the third floor. When we went to check out in the morning, BOTH elevators were down. We had to carry our luggage down three flights (and again, my partner is in a medical boot). It felt like the air conditioner was off in part of the hotel.

For the hotel to be so young, it really is worse for wear. The hallways are kept at 86 degrees possibly due to a broken AC unit. The air conditioners are actively leaking on several floors. There were areas with carpets and baseboards pulled up. Per hotel staff, no action plan to replace or fix these issues. They plan on leaving it in this rustic chic look. The AC in the rooms have black mold growing on them and the carpet is constantly wet. One elevator is down for “long term maintenance” and the other one is quite rickety. The nightly price of $100-$125 per night is elevated for the condition and service received. This is easily a $60-$80 per night type of establishment. Breakfast was good, but I couldn’t help but wonder what condition the kitchen was in and how the food was prepared. Most of the food was burnt leaving me questioning if they just saved the previous days’ food and put it back out. The pool was merky. One of the only positives was the Great location. Do yourself a favor and check out La Quinta next door, they are brand new. This one was rough!

The first room they gave us, the AC unit was leaking and the carpet was soaking wet. I called down and they quickly moved us to a different room. New room was missing the TV remote so they went to the originally booked room and brought us that one. Overall, good stay. Only complaint was that the pool water was green and dirty. We were not notified of this upon arrival so my kids were dressed in swimsuits and sunscreen to walk down and be super disappointed. One of the reasons I booked this hotel was for the pool. It was still over 100 degrees outside so I would have expected the pool to be kept up with.

The hotel is dirty…no hot water both elevators broken. Absolutely NO help from the front desk.

The lobby and hallways were warm. One elevator was out of order and the pool was closed. I'm not sure what was going on or if this was a cost saving measure. The room was nice, AC worked well. The breakfast was good.

I liked that it was near my daughter. I did not like that it did not live up to the Holiday Inn reputation. It was dirty and crawling with cockroaches. Breakfast ran out an hour before it was to be finished. They clean the rooms every 5 days and when we asked if they could at least clean the bathroom she sis it would not be able to be cleaned today but would clean it tomorrow, they never did. We registered 4 people and got towels for 2. The pool was filthy and not able to be used. Broken elevator. Dirty carpets… filthy. Garbage cans in the hall over flowing and roach infested.

The people were nice. No one at the counter for 10 minutes when we checked in. The air conditioner was not on in the halls, which was uncomfortable and the humidity made the halls smell. The carpets had a lot of spots on them. The elevator would jump when it went up. The air conditioning worked great in the room. The room was clean. The bathroom was nice.

Hotel was closed on first floor due to water leak. Mold in the bathroom shower and needs new paint. Sheets had lots of holes

Hotel was dirty overall. Carpet stains in all the halls. The pool was nasty and not usable for my grandson. Obviously by the look of it , it has not been maintained in a long time. Patch work on the wall of my room and not painted. Bathtub had stains also. Just appeared to not be well maintained at all. will not stay here again

We pulled the bed spread back to get in the bed and noticed stains on the bed spread, then seen stains on the sheets as well the lady working gave us some new sheets so we changed them ourselves.The shower had mold around the drain and in the corners that could have easily been brushed out, if the person cleaning would have actually done their job. Said on line recent renovation but the hotel itself could not have been that old. The walls in the bathroom were nasty and had stuff on them. In the hallway the trim was missing and there was probably 30’ of ceiling tiles missing it was definitely not recently renovated.

The first room we were given had an open door and disheveled sheets. The second room had a constant beeping noise coming from behind the headboard that we informed the front desk about but that they never resolved. It also had a destroyed toilet paper holder that was fully broken and hanging by a screw. The room was also just dirty when you looked at the details (walls, floors, etc). I have stayed at the hotel many times but this was the worst of it and I won’t be going back.

The rooms ( especially the bathroom ) was not very clean. We went and bought cleaning supplies. There was no air conditioner in our room the first night . We had to change rooms to have air conditioning the second night which worked well. The entire stay (4 days) there was no air conditioning in the hallways in the Texas August heat.

Not enough characters are allowed here to express what was completely wrong with this stay. Among other things, the carpet in our room was filthy. It was so dirty. And, some unknown substance was ground into it in several spots. Take a look at the pictures. I took those in case the property tried to charge us. The pictures don't quite convey how bad it looked. Ironically, we were told a couple of hours into our stay that we had to leave the room so they could deep-clean the carpet and AC unit. When we complained, the manager - who was perfectly friendly and professional, I must say - said we should have seen a flyer pushed under our door, and that the person at check-in should have informed us in advance. Neither of those happened. The cleaning was called off (maybe not the best idea). She was doing her best in what was a very bad fail in planning, so I have to give her credit for that. Breakfast was dismal. Probably the worst I have ever had at a hotel. The manager on duty said they were changing management, and that was why they were out of everything. (We paid for this?!) To be fair, the staff were professional and responsive. They were obviously going through some challenges. I just wonder how bad it must have been before new management was called in. I chose this property because we have always had great experiences with this chain. This stay proved that you should read the reviews first. Hopefully the new people can turn this around for future guests.

For the hotel to be so young, it really is worse for wear. The hallways are kept at 86 degrees possibly due to a broken AC unit. The air conditioners are actively leaking on several floors. There were areas with carpets and baseboards pulled up. Per hotel staff, no action plan to replace or fix these issues. They plan on leaving it in this rustic chic look. The AC in the rooms have black mold growing on them and the carpet is constantly wet. One elevator is down for “long term maintenance” and the other one is quite rickety. The nightly price of $100-$125 per night is elevated for the condition and service received. This is easily a $60-$80 per night type of establishment. Breakfast was good, but I couldn’t help but wonder what condition the kitchen was in and how the food was prepared. Most of the food was burnt leaving me questioning if they just saved the previous days’ food and put it back out. The pool was merky. One of the only positives was the Great location. Do yourself a favor and check out La Quinta next door, they are brand new. This one was rough!

Carpeted hallways are disgusting. Big stains everywhere. Strain in front of my door looked like someone threw up. It appears no carpets have been cleaned in years. Thin walls allow you to hear your neighbors and loud hallways. Very cheaply built hotel. Definitely would not come back. Front desk staff is very friendly though.

The people were nice. No one at the counter for 10 minutes when we checked in. The air conditioner was not on in the halls, which was uncomfortable and the humidity made the halls smell. The carpets had a lot of spots on them. The elevator would jump when it went up. The air conditioning worked great in the room. The room was clean. The bathroom was nice.

The first room we were given had an open door and disheveled sheets. The second room had a constant beeping noise coming from behind the headboard that we informed the front desk about but that they never resolved. It also had a destroyed toilet paper holder that was fully broken and hanging by a screw. The room was also just dirty when you looked at the details (walls, floors, etc). I have stayed at the hotel many times but this was the worst of it and I won’t be going back.

The entire staff was helpful and friendly. The hotel was clean and breakfast was very tasty and filling. The beds frames were VERY noisy so every time one of us turned over the other would wake up. The door squeaked loudly when open or closed and didn’t latch so we had to check it each time we used it.

Pros: The staff was very pleasant. The room was clean. Breakfast was GOOD: sausage eggs, pancakes, etc.! Cons: The room was not ready at check-in time (3 pm). We waited about 15 minutes. The room was called a "suite", but it was just a room: 2 queen beds & a sofa bed with no bedding on it. When we called the front desk, we were told to cime down and get some ourselves. The room was listed for "7 people", but only 3 sets of towels were provided. We asked for more towels and received 2 more. We asked again and were told to come get 4 more. There were no "pool towels", which made the towel shortage more challenging. We had to use the towels for the pool AND bath.There were 7 of us, and I assumed it would be an actual suite (as listed) with room for a roll-away bed. At check-in, I asked for a roll-away bed and was met with a confused stare. (She was NOT rude at all, just confused.) As it turns out, they do not have roll-away beds. Our 18-year-old grandson slept on the floor. And when we asked for bedding to make a place for him on the floor, we were (again) told to come diwn and get it. No pillow and no blanket were orovided fir him. Of course, the queen beds had 4 pillows each, so we gave some of those pillows to the people in the sofa-bed and the one on the floor. My husband went down to the desk to ask fir blankets. He got two, and that allowed us to make the floor feel a bit softer for our 18-year-old grandson. Honestly, I think they were short-staffed.

The bathroom smelt like sewer every day. The shower was filthy. The wall behind the toilet looked like it had water damage. It was bubbled and peeling. The elevator was not working - wasn't stopping at the 2nd floor. Your employee at front desk wanted to put us in tge 2nd floor when there were rooms available on the 3rd floor. We rode the elevator once and it jerked when reaching the 3rd floor and the door did not automatically open. We started pushing buttons and eventually it opened. At least the bed was comfortable.

Room was large, quiet, beds clean and comfortable, towels clean....breakfast was plentiful and good. Staff was great. * Now for the liw side. Pool bottom was slippery with algea. Gym was good but water dispenser was filthy and the drip tray was growing molds. All carpets on 3rd floor were filthy and stained, our room was OK. the blinds in our room was broken and stuck shut, we could not see out our window. Ice machine on 3rd floor was not working.

The bed make noise. Its disturbed our sleep. Report the issue to the staff. Nothing fixed or move us to different room

The first room they gave us, the AC unit was leaking and the carpet was soaking wet. I called down and they quickly moved us to a different room. New room was missing the TV remote so they went to the originally booked room and brought us that one. Overall, good stay. Only complaint was that the pool water was green and dirty. We were not notified of this upon arrival so my kids were dressed in swimsuits and sunscreen to walk down and be super disappointed. One of the reasons I booked this hotel was for the pool. It was still over 100 degrees outside so I would have expected the pool to be kept up with.

The place was decently clean. We really enjoyed the little pool. Our room did have a weird smell near the bathroom like a burnt smell. The beds were comfortable and breakfast was a decent hotel meal! The staff was all friendly and greeted us in the mornings. We would stay again if passing through again!

Carpeted hallways are disgusting. Big stains everywhere. Strain in front of my door looked like someone threw up. It appears no carpets have been cleaned in years. Thin walls allow you to hear your neighbors and loud hallways. Very cheaply built hotel. Definitely would not come back. Front desk staff is very friendly though.

The staff was very friendly and helpful. I especially enjoyed talking to Alvin in the morning as he would provide the morning breakfast. Wonderful people make a wonderful experience.

The people were nice. No one at the counter for 10 minutes when we checked in. The air conditioner was not on in the halls, which was uncomfortable and the humidity made the halls smell. The carpets had a lot of spots on them. The elevator would jump when it went up. The air conditioning worked great in the room. The room was clean. The bathroom was nice.

Pros: The staff was very pleasant. The room was clean. Breakfast was GOOD: sausage eggs, pancakes, etc.! Cons: The room was not ready at check-in time (3 pm). We waited about 15 minutes. The room was called a "suite", but it was just a room: 2 queen beds & a sofa bed with no bedding on it. When we called the front desk, we were told to cime down and get some ourselves. The room was listed for "7 people", but only 3 sets of towels were provided. We asked for more towels and received 2 more. We asked again and were told to come get 4 more. There were no "pool towels", which made the towel shortage more challenging. We had to use the towels for the pool AND bath.There were 7 of us, and I assumed it would be an actual suite (as listed) with room for a roll-away bed. At check-in, I asked for a roll-away bed and was met with a confused stare. (She was NOT rude at all, just confused.) As it turns out, they do not have roll-away beds. Our 18-year-old grandson slept on the floor. And when we asked for bedding to make a place for him on the floor, we were (again) told to come diwn and get it. No pillow and no blanket were orovided fir him. Of course, the queen beds had 4 pillows each, so we gave some of those pillows to the people in the sofa-bed and the one on the floor. My husband went down to the desk to ask fir blankets. He got two, and that allowed us to make the floor feel a bit softer for our 18-year-old grandson. Honestly, I think they were short-staffed.

Receptionist was on the phone with her mother before after 5 minutes of waiting for her to acknowledge me. I had to ask her if she worked there. The hotel had spots that looked to be under construction. House keeping knocked but opened the door before I could answer the door. I told them we were not leaving until the next day. Breakfast was disgusting. I was told the oven was broke. One elevator was broken. Will never stay there again.

We have stayed at this property multiple times over the last few years and have really enjoyed it. However, this stay was less than stellar: - no one was at checkin desk at 5pm for several minutes, no sign at front desk. After waiting over 15 minutes, we left and came back a couple of hours later. - no signs denoting “Pardon our mess”, flooring up/bare concrete, drywall removed, etc (water damage?) - stairwell all the way up to fourth floor was dirty, wasn’t swept or vacuumed the entire time we were there. Trash scattered throughout. - ants in our room on fourth floor - our room was not serviced after first night, so we only had one towel upon returning late second day. Front desk didn't answer for more towels to be brought up or picked up. - in the past, breakfast was well serviced. This stay, multiple offerings were out of service, biscuits were hard, gravy was lukewarm and coagulating. We hope that these items can be improved, we like being able to stay in Wylie when visiting family.

Room was clean, breakfast was great! Service was friendly! Will definitely stay again!

Clean room. Great staff. Love the walk i shower!. Breakfast was top notch. They were putting up the Christmas decorations when i was there. Nice!

The staff at this property was excellent. I have never stayed at a hotel where the entire staff was so friendly and helpful.

1.No Wi-Fi code provided until I went downstairs to ask for one. The rep. firmly said it was given to us when I assured her my husband didn’t receive the code. She said she knew he did because it’s "always given out because she made the flyers herself." This statement was totally irrelevant. Advice: Just hand the customer a flyer and apologize for her not receiving one upon check-in. 2.No extra bed linen in the closet for the sofa bed—we reserved a suite for two nights. I called downstairs to let them know of the problem. I was assured housekeeping would bring the extra linen when they cleaned the room. 3.Room not cleaned. No sofa bedding. My family and I went to our event and returned about 8:00 PM. The room had not been cleaned. If they couldn’t make the beds, changing the towels out and emptying the trash out would have been nice. No bed linen for the sofa bed was placed in the closet as promised. 4.Poor explanation. I contacted the front desk staff and was told that housekeeping didn’t clean rooms that day. I’m not sure if the front desk person knew they were in the hall. No signage about being “green” and rooms being cleaned, and towels being furnished upon request if staying more than one night. Poor communication. The front desk staff apologized about the bed linen and said whoever checked us in should have known we had a sofa bed and given us the extra linen when we checked in. She said she could put the linens together and that we could come downstairs to get them.

Staff was always very courteous, approachable, and pleasant.

Great place to stay around Wylie/Plano East area. Clean, quiet and convenient.

The property is perfect but there is no walkable distance to any place

Close to the softball fields where our tournament was bring held

Felt safe and parking was exceptionally close

For the hotel to be so young, it really is worse for wear. The hallways are kept at 86 degrees possibly due to a broken AC unit. The air conditioners are actively leaking on several floors. There were areas with carpets and baseboards pulled up. Per hotel staff, no action plan to replace or fix these issues. They plan on leaving it in this rustic chic look. The AC in the rooms have black mold growing on them and the carpet is constantly wet. One elevator is down for “long term maintenance” and the other one is quite rickety. The nightly price of $100-$125 per night is elevated for the condition and service received. This is easily a $60-$80 per night type of establishment. Breakfast was good, but I couldn’t help but wonder what condition the kitchen was in and how the food was prepared. Most of the food was burnt leaving me questioning if they just saved the previous days’ food and put it back out. The pool was merky. One of the only positives was the Great location. Do yourself a favor and check out La Quinta next door, they are brand new. This one was rough!

Quiet area

I have stayed in several rooms at this facility. The facility is pretty clean, with exception of spills on carpet in the hallways. Staff is always friendly. There are some minor things that need to be fixed, however, these things are usually because of damages done by guests. Overall it’s a 7/10. It’s a good location, majority clean and as a single female traveling, I feel safe.

There were no cinnamon buns for breakfast (we love them) no medicines or toiletries to purchase we had issue with loud music but called front desk and they handled it ice machine 4th floor broken breakfast was nice staff were nice

Beds in our room were great! Breakfast was not the greatest. Room was not stocked well. Only 2 sets of towels for 4 people, 1 roll of toilet paper, so we ran out and ran out of toiletries too. Not sure I’d stay here again

Room was clean, breakfast was great! Service was friendly! Will definitely stay again!

Not enough characters are allowed here to express what was completely wrong with this stay. Among other things, the carpet in our room was filthy. It was so dirty. And, some unknown substance was ground into it in several spots. Take a look at the pictures. I took those in case the property tried to charge us. The pictures don't quite convey how bad it looked. Ironically, we were told a couple of hours into our stay that we had to leave the room so they could deep-clean the carpet and AC unit. When we complained, the manager - who was perfectly friendly and professional, I must say - said we should have seen a flyer pushed under our door, and that the person at check-in should have informed us in advance. Neither of those happened. The cleaning was called off (maybe not the best idea). She was doing her best in what was a very bad fail in planning, so I have to give her credit for that. Breakfast was dismal. Probably the worst I have ever had at a hotel. The manager on duty said they were changing management, and that was why they were out of everything. (We paid for this?!) To be fair, the staff were professional and responsive. They were obviously going through some challenges. I just wonder how bad it must have been before new management was called in. I chose this property because we have always had great experiences with this chain. This stay proved that you should read the reviews first. Hopefully the new people can turn this around for future guests.

Clean room. Great staff. Love the walk i shower!. Breakfast was top notch. They were putting up the Christmas decorations when i was there. Nice!

I could not ask for a better experience than my stay at the H I Express in Wylie Texas . Friendly staff , Clean rooms, Gym ,Pool and a hot breakfast with plenty of options to chose from at a very reasonable price

Clean and comfortable. Nice hot breakfast included! I would stay there again

Stained on walls and carpet. Breakfast was hard and stale and no eggs were available during breakfast.

The lobby and hallways were warm. One elevator was out of order and the pool was closed. I'm not sure what was going on or if this was a cost saving measure. The room was nice, AC worked well. The breakfast was good.

Overall, the hotel was fine. Having stayed at mini Holiday Inn expresses in the past this one just seems to be a little off. The breakfast lacked any yogurt or much fruit at all each morning. Even though we stayed five nights and asked for the room to be cleaned up a bit on three different occasions it did not occur. Finally one day, they did pick up the garbage but then after removing our towels did not replace them. My wife and I had to go to the front desk to get towels when we return to our room at 10 PM at night. The hotel was not very busy during our stay, so we were surprised that there was not more attention to detail. It seemed that some of the staff might live at the hotel and often times we could find what appeared to be some of the family sitting in the hallways to talk on the phone. These events occurred later in the night and could be heard through our door. We will continue to stay at Holiday Inn Express hotels, but would not choose this particular location if we returned to that area.