Family Apartment At Times Square

This place is a fraud. It was advertised as five stars and associated with another true 5 stars in the same building. But in fact this place , Family Apartments at Times Square was less than 3 stars. I booked 4 nights starting on 6/25/26. The place was spacious yet the furniture was outdated and filthy. The common hallway was full of curry smell. 10 minutes after I checked in, I left and moved to another hotel. I asked the owners to refund me, they declined. Please stay away from the facility, they are fraud and scam.

Overall, the room was excellent but communication was the worst. I had to go for months without being able to communicate with the apartment owner nor any front desk for information regarding checkin, mail, amenities, etc. Imagine having an important vacation coming up and not knowing if you were even going to have a place to stay in a distant unknown country until you got there! That's what happened! Expedia should not have this as a listing. The apartment owner/host would not respond by phone nor expedia messages beforehand. In fact, there is no reception, just security guards who usually reject packages sent to you so you can't get your mail. I was able to check in after contacting the "agent" who could speak a little English and is a nice guy, and the hotel room was excellent (except the smell of the bathroom) but it's not really worth the long term fear of something going wrong. AC worked, no stove, included a mini fridge, microwave, shower, bathtub, toilet, 2 sinks, kitchenette, tv with some channels (mostly Malay), very hot/cold water, and some other stuff in the eastern building. Expedia would not respond in this situation which was terrible service even after talking to many agents to switch hotels! I guess it's 5 stars because of being next to the mall and a theme park but not because of the room itself so be careful on the rating. The security guards could not really speak english, so have your phone ready to translate to Malay also. Not that recommended of a hotel

Good air con , room a bit dated but perfectly useable .

Good service & the location was amazing.

Bad experienced. The room’s air conditioner was not working. I have been informed the compressor problem by the technician. Luckily i have been given a stand fan. Otherwise i cannot imagine how to sleep overnight. Feeling warm and my kids also sweating. Agent / owner please check everything is ok before renting out the room. Thanks