Times Service Suites @ Times Square

Very nice host, will update status before check in make sure everything is smooth. The guy who pass the room key very friendly and will ensure wat you need is taken care. Apartment also very spacious and neat. Will definitely book again when travel to KL

It was the stinkiest room that I ever experienced. The check/in time was 3pm but housekeeping staff took extra time to clean the room since it has very bad smoking smell and smell Of carpet which is 100 year old with lots of stains on it. When I came inside the room the staff was still spraying air freshener. The room was not as described in the pictures. They put pictures of different apartment. I saw the picture of big nice smart TV but when I checked in it was like a computer screen. TV never worked due to very weak WiFi network. We had to use my own Canadian cell phone data for everything. On the same floor they started renovation on a different unit and I was not able to sleep. I work night shift on my laptop and they start making very loud noise at 9:00am. I told Agnes to stop them making noise but she couldn’t do it. I had to go personally and I told the other unit staff about it and they agreed to delay the work from 9:00am to 11:00am so that I can sleep.

Having not been to Malaysia or Kuala Lumpur before, I was a little confused about finding the check-in, reception. The main entrance is inside the mall, at the far end of the East Wing on Level G. The room, while dated in furnishings, was extremely clean and spacious. Very easy access to the elevators, the suite came with both a double and a single bed, as well as full-sized bath and separate shower. Will certainly stay here again if I come back to KL.

Some walls were freshly painted however the floors needed cleaning products to be applied other than just a broom. the toilet floor was very sticky. Our tv did not turn on at all. dust on everything. Old kids drawings stuck to cupboards. the bed was clean & comfortable but the place just needed a very good clean.

Liked the area accessibility