Pacifica Resort Ixtapa

This was one of the most disappointing hotel experiences I’ve ever had. The property is extremely outdated, with furniture in poor condition and a general lack of maintenance throughout. The quality of the rooms and food was well below expectations particularly troubling for a resort advertised as all-inclusive. Shockingly, the “All-inclusive” package included only one coffee and one piece of bread per day, which is unacceptable by any standard. The only redeeming aspect of the stay was the El Faro restaurant, which provided a much needed contrast to the otherwise subpar experience. Overall, I would strongly advise against staying at this property. The service, amenities, and overall value were severely lacking.

Nos sorprendió lo grande que es el hotel, las distancias a recorrer son grandes pero el hotel brinda traslado gratis para todos lados. La comida en general fue muy buena. La hora de check out es a las 10:00 am pero te dejan estar en el hotel hasta las 5:00 pm. Las habitaciones son amplias y limpias, aunque los colchones un poquito duros y el aire acondicionado de una de las habitaciones no enfriaba bien

Solo sería un poco más variedad en las comidas

Al llegar no tenian registrada nuestra reservacion. No nos querian dejar pasar con carro. Tardaron en darnos cuarto. Caminamos hacia el cuarto por mucha subida.

The staff was amazing, always helpful, smiling, and always around. I would definitely stay here again.