JB City Shopping Mall Apartment

Out of 4 lifts to our block, only 2 were working. At times, only one lift was working. The wait for the lifts is easily at least 20 mins. On one occasion, it was so packed that we climbed up the stairs to our unit at level 25. The place was very run down as well, and the photos looked completely different fro where we stayed.

The carpark is complex, narrow. Lift is almost always congested. Master bedroom bath tub is not secured, risk. Common toilet only has head shower, lack of faucet.

The area is close to Woodlands checkpoint, nearby restaurants, car wash and safer parking.

There is a major problem with the lift. It took more than 30 minutes to get to our room. The room was comfortable, but the apartment building structure had some issues, which was disappointing.

Clean apartment with a nice view next to KSL mall. Only problem is the narrow carpark ramp.

Lift very bad all spoil

Stay was good for 1 night. Check in details was given on the day via whats app. Perhaps they can improve the lift system as it’s sow to serve the crowds.

Overall i think is a good stay. But there are like 4 lift, but not any in optimal conditions for our first day. I think the lift planning could be better managed. The instructions to check in can be simplified, giving one long message. Then could be accompanied by all the photos and videos.

all was great and yes its nice accessible easily to the mall and the walkabouts the area. the only fall back was the lift. its faulty, not reflecting the correct level its at and at times, missing the level sequence. its also VERY slow. you may need to wait around 20 mins to 30 mins during peak.

Simple stay, Spacious and clean. Good security. Personal lift to the unit.

The wifi is extremely weak, to the point that even the television cannot connect to Netflix. Also needs a shower curtain, because the water will spray everywhere

The checking In and out instructions were clear to understand and follow. The room was big enough to accomodate four persons and it was spacious. On entering we found the room nice and clean. The bathroom could do with a shower curtain to prevent water spillage onto the floor making it slippery for all, young and old!! Overall we had a good stay>

Can say is a very bad dream of staying here👎👎👎😡😡😡😡Air con keep break down every 15 minutes n stop running .very frustrated .calling the apartment in charge..they didn't helping..and just say the air con sensor cannot attached..give alot of excuse..bed sheets n bed room super dirty n dusty.... please ask that for refund me .will not staying here anymore..👎👎👎..the guest lift also a big problem...a few lift break down everyday..

I stayed here 1 night in July 2025. My apartment was on the 27th floor. PROS: Quite spacious. TV with satellite. Good fridge/freezer. Air con + fan on ceiling. Wi-fi. Balcony with nice view. The bed was comfy enough, although I found the bed linen to be of medium quality. The block of flats is next door to the KSL Shopping Centre, so there are quite a few dining options within a stone’s throw + shops. I tried to extend my stay by one more night but they were fully booked. It was overall a very decent option for 1 night and at a very good price. CONS: Slightly fiddly to deal with the check-in procedure, it’s all automated, you receive instructions & pics via WhatsApp, you collect the key pass via a post box. Same on check-out. I personally had no problems but it might be a bit tricky for someone else About 20 mins’ by bus (or more with traffic) from JB city centre. Some of the wall paint by the sofa was in bad condition/crusting off and should be sorted out. There were also some damp patches on the wall. The bathtub was not fitted properly as it was wobbling. Also, there was no curtain, why? You need to crouch to avoid splashing everywhere whilst having a shower. Very dusty under the bed / sofa / carpet, and behind the washing machine, do the cleaners actually clean?

Everything was okay,pleasant , clean

Very comfortable apartment which is clean and well equipped . Highly convenient & accessible to the KSL shopping centre & shops around. There’s a family mart below the apartment too. Value for money. Only thing is to remember to bring your toothbrush/toothpaste as they don’t provide (towels shampoo soap all have )

The toilet was a bit choke. Big and spacious but ultimately not very clean. The Air-Con looks like is always replaced but never cleaned.

Satisfactory amenities however toilet tiles are very slippery and lack of dustbin too.

was disappointed to see unmade beds, spread out towels, trash etc. when entering the room. The cleaning was late hence delayed my check in time. The bed spray was very strong and not sure if they change the bed sheets or just sprayed something on.

General cleanliness of the room was just acceptable. I can feel the dustiness under my feet. Toilet was well cleaned and maintained though. However, I don't know why staying few times at such apartment type accomodation and got into arguments with the Security guards. For this stay, I forgot to return the apartment plague which was in my car, and I had exited. Trying to get the Security guard on duty to let me into the mailbox area to return but was met twice with the comments "you should get your car out first". I had no choice but to rebut in a unfriendly tone " the car is already out and don't keep talking when you don't understand".

Out of 4 lifts to our block, only 2 were working. At times, only one lift was working. The wait for the lifts is easily at least 20 mins. On one occasion, it was so packed that we climbed up the stairs to our unit at level 25. The place was very run down as well, and the photos looked completely different fro where we stayed.

The wifi is extremely weak, to the point that even the television cannot connect to Netflix. Also needs a shower curtain, because the water will spray everywhere

It's a spacious apartment that is conveniently located above KSL shopping mall. The apartment has multiple rooms, including a dining and kitchen area, and living room to gather.

I stayed here 1 night in July 2025. My apartment was on the 27th floor. PROS: Quite spacious. TV with satellite. Good fridge/freezer. Air con + fan on ceiling. Wi-fi. Balcony with nice view. The bed was comfy enough, although I found the bed linen to be of medium quality. The block of flats is next door to the KSL Shopping Centre, so there are quite a few dining options within a stone’s throw + shops. I tried to extend my stay by one more night but they were fully booked. It was overall a very decent option for 1 night and at a very good price. CONS: Slightly fiddly to deal with the check-in procedure, it’s all automated, you receive instructions & pics via WhatsApp, you collect the key pass via a post box. Same on check-out. I personally had no problems but it might be a bit tricky for someone else About 20 mins’ by bus (or more with traffic) from JB city centre. Some of the wall paint by the sofa was in bad condition/crusting off and should be sorted out. There were also some damp patches on the wall. The bathtub was not fitted properly as it was wobbling. Also, there was no curtain, why? You need to crouch to avoid splashing everywhere whilst having a shower. Very dusty under the bed / sofa / carpet, and behind the washing machine, do the cleaners actually clean?

Linked to KSL. Spacious room and good for up to 8 pax. Nice view of the city too

好：地點好多食肆，有洗衣機。 建議：床頭移離窗戶，因為晚上會太吵，早上會太光。更換梳化。

Room was big and basic Convenient for shopping at KSL

There is a major problem with the lift. It took more than 30 minutes to get to our room. The room was comfortable, but the apartment building structure had some issues, which was disappointing.

Pros: Easy check in, great location for shopping at the KSL mall and vicinity. Make sure you read the pre-check in information and contact the host via whatsapp prior to check in. Cons: Limited channels on TV - unable to log into TV apps despite having a personal account, as such we could only watch limited free shows on the apps which also took a long time to buffer due to poor internet connection. Otherwise, wifi is not a problem if you are not connecting to the internet using the TV. Kettle and microwave oven provided in kitchen but no coffee or teas. Plates and cutlery provided but no pots/ pans or cooking utensils.

Comfortable studio apartment room with multiple beds. There was a balcony but it was locked so we couldn’t access it.

Got very prompt reply whenever questions raised

The check is from Whatsapp instruction, although reading through it may seem confused but there are videos to guide through..it is very easy.

Good location with many eateries, lot of shopping, very easy to get Grab to visit other places. Fast check in and out. Simple with video guide given for check in was great help. My first choice for future visit to Johor Bahru.

Checking In and Out was smooth.

was disappointed to see unmade beds, spread out towels, trash etc. when entering the room. The cleaning was late hence delayed my check in time. The bed spray was very strong and not sure if they change the bed sheets or just sprayed something on.

Check in easy and fast. Good service

Check in instructions was very details. Big kudos to Nicolas.. he is super attentive and helpful. Recommended!!!

Overall i think is a good stay. But there are like 4 lift, but not any in optimal conditions for our first day. I think the lift planning could be better managed. The instructions to check in can be simplified, giving one long message. Then could be accompanied by all the photos and videos.

General cleanliness of the room was just acceptable. I can feel the dustiness under my feet. Toilet was well cleaned and maintained though. However, I don't know why staying few times at such apartment type accomodation and got into arguments with the Security guards. For this stay, I forgot to return the apartment plague which was in my car, and I had exited. Trying to get the Security guard on duty to let me into the mailbox area to return but was met twice with the comments "you should get your car out first". I had no choice but to rebut in a unfriendly tone " the car is already out and don't keep talking when you don't understand".

Check in is quite late, they specify is at 3pm. Location is excellent for shopping and food

Easy to check-in and clean apartment. Convenient to shop and eat

Good location with many eateries, lot of shopping, very easy to get Grab to visit other places. Fast check in and out. Simple with video guide given for check in was great help. My first choice for future visit to Johor Bahru.

It's a spacious apartment that is conveniently located above KSL shopping mall. The apartment has multiple rooms, including a dining and kitchen area, and living room to gather.

Very comfortable apartment which is clean and well equipped . Highly convenient & accessible to the KSL shopping centre & shops around. There’s a family mart below the apartment too. Value for money. Only thing is to remember to bring your toothbrush/toothpaste as they don’t provide (towels shampoo soap all have )

Clean apartment with a nice view next to KSL mall. Only problem is the narrow carpark ramp.

Check in was easy. Nice location, great unit. Definately will book again.

Good for short stay. Convenient as it is just next to a shopping mall.

A pleasant stay. Easy check in and check out. Very convenient location.

great location. easy access to ksl mall even if it rain.

Check in is quite late, they specify is at 3pm. Location is excellent for shopping and food