Hotel Club

Everything was perfect but the bed ! They need to replace them

Absolutely not a 4-star hotel — beware of hostile management I never leave reviews, but Hotel Club Sorrento deserves a serious warning. The room I was given was nowhere near the standard of a so-called 4-star property — think budget roadside motel, not the Sorrento experience advertised online. I’ve stayed in La Quinta Inns that were cleaner and better maintained. Before booking, read the bad reviews and notice how “Luigi,” the manager, responds. Unfortunately, those comments aren’t exaggerating. When I contacted Expedia to request a refund and move elsewhere, he actually got in my face in the lobby, yelling and accusing me of complaining “just because I’m American.” After Expedia called him, he offered to “upgrade” me — something I never asked for or needed — and then used that against me as leverage. This was the second of three rooms I was shuffled between during a two-night stay. He even threatened to call the police simply because I had reached out to Expedia. Truly pathetic behavior. The pictures used to sell the hotel bear little resemblance to what you actually get. The property feels tired, small, and poorly kept. Luigi may be proud of his establishment, but that doesn’t make it any less disappointing. Save yourself the headache: there are far better options in Sorrento for the same price (or less). Travelers coming from far away deserve a warm welcome and the quality promised — not hostility and sub-par rooms.

Hotel location is good, rooms are clean & quiet. Staff are probably overstretched, too many services offered that cannot be done well.

The property is very nice and very well located.

Very basic. In every department. Luigi was helpful.