Name: Best Western Plus Fergus Hotel
Address: 830 Saint David Street, Centre Wellington, Canada, Kitchener (and vicinity), Wellington County, CA
Price range: US$172–US$321 per night
Rating: 8.05

What guests think

At Best Western Plus Fergus Hotel, reviewers consistently highlight welcoming staff, generally clean rooms, and a convenient base near shops and Elora, but also report dated interiors with worn carpets or musty smells, poor water pressure, and parking lot construction.

Beds are frequently described as comfortable, though some rooms have limited TV channels and loud in-room AC units. Complimentary breakfast receives both praise for hot options and criticism for quality, presentation, and early closing time. Several guests felt rates were high for the age and condition of the property, and ride-hailing can be hard to find locally. Expect a straightforward, no-frills stay in a practical location.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Parking is a recurring pain point, with construction, potholes, and limited access noted, and the elevator has had outages or reliability concerns. There is no pool.

Related guest reviews

4

Sandra

2 Jul 2023

·

Stayed 1 night

No hot water and the elevator stopped working. Disappointed to say the least!

8

Bob

26 Jul 2025

·

Stayed 1 night

Property has no pool. First room we were given appeared clean but was very stinky. We asked for another room and it also was stinky. It was a mouldy smell coming from the carpets. We were unable to get any channels on the TV. Staff were friendly and helpful. Breakfast was excellent.

8

Vicky

14 Sept 2025

·

Stayed 1 night

Parking lot around hotel was pretty beat up, rooms smell a bit musty. Staff were very friendly and complimentary breakfast was good

8

Heather

13 Aug 2024

·

Stayed 1 night

the parking area was not the best, unpaved

4

Valarie

22 Aug 2025

·

Stayed 1 night

There was little to none water pressure in the shower. The parking lot was all torn up and full of potholes the plants outside of the hotel were dead. The benches could definitely use a paint job or replaced completely would not recommend staying there.

8

Melina

6 Aug 2024

·

Stayed 1 night

The parking lot was poor

4

Jessica

25 Jul 2025

·

Stayed 1 night

This hotel Iacks in many ways, one being the updating of its rooms and facilities, everything is old and dark. The parking lot is all gravel. All together needs a major facelift.

8

Emily

10 Aug 2023

·

Stayed 1 night

The entire parking lot is being torn up and has no suitable parking in the majority of the lot (the useable portion being shared with the large construction equipment being used) or access to the front enterance, with random closing of the road entrances. The elevator doesn’t sound safe, and a portion of the lights are constantly flickering

10

Rita H.

23 Aug 2023

·

Stayed 1 night

The construction of the parking lot seems to be taking a very long time!

2

Cassandra

13 Oct 2025

·

Stayed 1 night

Elevator was broken. Room was dated. Bed uncomfortable. Breakfast awful - premade and reheated food. Very expensive for what we got. Will never return. I’m not a princess but for +$300 a night I would expect a 5* place - in Fergus of all places. Way too expensive.

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Cleanliness

Many guests find rooms clean, but cleanliness is inconsistent. Recurring issues include worn or dirty carpets, musty odors, and occasional bathroom misses like hair, mildew, or ants.

Related guest reviews

8

Andrew

9 Jun 2025

·

Stayed 1 night

clean hotel and room, breakfast was good.

8

Joseph

11 Nov 2025

·

Stayed 2 nights

Washroom is clean and nice. Carpets needs renovation. Gives old almost motel vibes.

4

Emily

27 Oct 2025

·

Stayed 1 night

Room was not clean, carpet was dirty & there were stains and rips on the bedspread

8

Joanne

26 Jul 2025

·

Stayed 1 night

Clean room, somewhat worn carpet and some furniture was old and worn as well, but great bed and quiet night. Good breakfast included.

8

Bob

26 Jul 2025

·

Stayed 1 night

Property has no pool. First room we were given appeared clean but was very stinky. We asked for another room and it also was stinky. It was a mouldy smell coming from the carpets. We were unable to get any channels on the TV. Staff were friendly and helpful. Breakfast was excellent.

4

Robert

19 Oct 2025

·

Stayed 1 night

This hotel is near shopping and restaurants, that's about it as far as highlights. The property is an older hotel that could benefit from a renovation. The staff were very nice and welcoming. The room was dated, the carpets were worn and slightly stained. The room was fairly clean. I usually wipe down rooms when I arrive. The toilet seat was clean as well as the outside of the bowl. While wiping the outside of the bowl I noted under the room of the bowl was very dirty and mildewed. I also noted a few hairs in the shower. The worst part of the hotel was the shower. The water pressure is non existent. I had to take a shower 3 times longer than I normally take because it took so long to wash the soap from my body. Also the shower was very slippery after it was wet with soap and water. Make sure to use the handle bar on the shower otherwise you may slip and fall. This hotel would be just ok if it were not so expensive. For the price I paid (well over $350), I w expected a much better room. I didn't eat the free breakfast, but my wife and daughter said it was very good. Breakfast included scrambled eggs, sausage, home fries, pancakes and assorted breads and pastries. I will not say here again, not worth the price.

10

Samantha

14 Nov 2025

·

Stayed 1 night

The complimentary breakfast was great and the rooms were very clean!

4

Ivan

26 Feb 2024

·

Stayed 1 night

We had some ants in our shower, and despite my attempts to wash them away, they kept returning. Additionally, when we checked in, we found that the door handle in our room was not working, so we had to switch to another room. Unfortunately, there were no Ubers available in the area, but the hotel staff kindly called us a cab. As a result, we were late for the wedding we were attending. I have video footage of the ants in our room if it is required for reference. Despite these issues, the hotel itself is nice, It was just unfortunate that our stay was marred by these problems, especially since we had travelled so far and were still late due to the door situation. and luckily we did not bring our baby because then that would have been even worse with the ant infestation.

6

Ryan

10 Apr 2023

·

Stayed 1 night

After removing the band of paper from the toilet seat which indicated the bathroom was sanitized, I found the toilet seat noticeably soiled.

2

Sara

20 Sept 2024

·

Stayed 1 night

If you're looking for a dirty, smelly hotel room this is the place for you! We walked into our room and were immediately greeted with musty air, dirty carpets, stains all over the floor, yellow curtains that were once white, and hair in the bathroom… ew! Wish I could attach pics to this to show you but I can’t :( Expedia tried to get a refund for this disastrous stay and the hotel refused/was not accommodating at all. I'd rate it a 0/5 if I could! Please avoid this place at all costs, I DO NOT recommend at all!

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Rooms

Rooms are generally basic and dated, with several mentions of musty odors, worn furnishings, small or gloomy layouts, and bathrooms with weak water pressure or slippery tubs; some also report limited TV channels and loud in-room AC units. Many guests, however, find the beds comfortable and rooms adequately sized.

Related guest reviews

8

Martyn J

30 Mar 2024

·

Stayed 4 nights

Another hotel opting for individual room heater/ac units with loud compressors that burst on all too frequently through the night, robbing the occupants of any chance at unbroken sleep. Also, bedding was half-size duvets, no sheet and blanket option. Hate that! Breakfast was OK-ish.

2

Wendy

28 Nov 2025

·

Stayed 1 night

When we first checked in, we were given a room on the first floor. It was dark, dingy and smelled like stale smoke from the 80s. When I asked to switch rooms I was told there were no other rooms available and was offered air freshner. When I tried to cancel, they offered me a "suite" which was just a basic room. Unless you're looking for very cheap basic accomodation, I would not stay here.

8

Joanne

26 Jul 2025

·

Stayed 1 night

Clean room, somewhat worn carpet and some furniture was old and worn as well, but great bed and quiet night. Good breakfast included.

8

Bob

26 Jul 2025

·

Stayed 1 night

Property has no pool. First room we were given appeared clean but was very stinky. We asked for another room and it also was stinky. It was a mouldy smell coming from the carpets. We were unable to get any channels on the TV. Staff were friendly and helpful. Breakfast was excellent.

8

Madonna

11 Sept 2025

·

Stayed 4 nights

It was fine, over 200 a night for a very old room, dirty carpets, tiny bathroom, curtains that don't fit or cover windows, i stay there because there's no alternative for the area i want to be in .

6

Helen

3 Oct 2025

·

Stayed 1 night

The room was clean but very gloomy and the TV got very few stations, very frustrating to navigate. The breakfast was good.

6

Joshua

20 Oct 2025

·

Stayed 2 nights

Tv was broken but it was a fine room and a nice town.

6

Shawn

10 Jun 2024

·

Stayed 1 night

Shower floor was extremely slippery, water quality was poor specific to pressure. Iron was horrible, ironing board was broken x2. Room was clean and spacious. Room fridge was great. Complimentary breakfast was average. I wouldn’t rebook here. It was overpriced considering it has no pool and struggled to see the “plus” side of the hotel!

8

Yves

13 Oct 2025

·

Stayed 1 night

Everything Perfect although the beds aren’t comfortable !

8

Michelle

21 Aug 2025

·

Stayed 1 night

The hotel is located immediately behind a gas station. We weren't thrilled with the location, but otherwise everything was nice. It included breakfast, which had hot food, and the room was clean & very spacious.

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Service

Service is frequently praised as friendly, welcoming, and accommodating, with easy check-ins noted. However, several guests report front-desk missteps, unhelpful responses to booking or room issues, and inconsistent professionalism.

Related guest reviews

10

John

3 May 2024

·

Stayed 1 night

Great service

2

Troy

14 Dec 2024

·

Stayed 1 night

We had a booking issue and the staff were unwilling to assist us in fixing it. We ended up being charged for 2 rooms when we had only booked one.

10

Raymond

18 Feb 2024

·

Stayed 1 night

We arrived and checked in at 1:30pm despite the given check in time of 3pm. The receptionist was very nice to have check us in early. 👍

10

Drytha W.

24 Jan 2024

·

Stayed 3 nights

My second stay at The Best Western Plus hotel in Fergus was fantastic. The staff were incredibly friendly and helpful, making check-in and check-out a breeze. The room was lovely and well-maintained. I highly recommend it.

8

Dario

7 Dec 2025

·

Stayed 1 night

The front desk staff is nice and accommodating. The beds comfy.

6

Courtney

3 Apr 2024

·

Stayed 2 nights

Did not like the fact that staff were not the friendliness and hard to find staff when needed

10

robert

27 Mar 2023

·

Stayed 2 nights

Staff was very helpful and polite. The only negative was trying to get a taxi..however the manager and staff came through and went over and above to help...Fergus is a small town and doesn't have all of the amenities of the big city..I rate this hotel 10 Stars

4

Robert

19 Oct 2025

·

Stayed 1 night

This hotel is near shopping and restaurants, that's about it as far as highlights. The property is an older hotel that could benefit from a renovation. The staff were very nice and welcoming. The room was dated, the carpets were worn and slightly stained. The room was fairly clean. I usually wipe down rooms when I arrive. The toilet seat was clean as well as the outside of the bowl. While wiping the outside of the bowl I noted under the room of the bowl was very dirty and mildewed. I also noted a few hairs in the shower. The worst part of the hotel was the shower. The water pressure is non existent. I had to take a shower 3 times longer than I normally take because it took so long to wash the soap from my body. Also the shower was very slippery after it was wet with soap and water. Make sure to use the handle bar on the shower otherwise you may slip and fall. This hotel would be just ok if it were not so expensive. For the price I paid (well over $350), I w expected a much better room. I didn't eat the free breakfast, but my wife and daughter said it was very good. Breakfast included scrambled eggs, sausage, home fries, pancakes and assorted breads and pastries. I will not say here again, not worth the price.

2

Gabriela

3 Aug 2024

·

Stayed 1 night

First, this property is not located 5 km from the conservation area, but 10 km. I booked through Expedia for two adults and two kids (11 and 12 years old). Upon arrival, there was only one king bed. The reception said there was no information about the kids in the reservation, and I had to pay $20 extra to have the kids. They brought a bed for my son, and the next morning, when I showed the booking confirmation for 4 people, they said I should have used the sofa bed and assembled it myself and that I was going to be charged for the extra bed, which I did not ask for. The reception and manager were rude and defensive, refusing to take responsibility. They only waived the $20 fee after a long discussion. Additionally, the shower\'s hot water faucet was twisted, preventing the hot water from turning on. The receptionist couldn\'t identify the problem, which was just a misplaced blue/red dot. They offered to move me to a room next to the reception which was very noisy. Fortunately, I figured out the faucet issue myself and stayed in my room. They never apologized for any of the inconvenience and blamed on me for "creating a problem where there wasn\'t".

6

Kenall

26 Oct 2024

·

Stayed 1 night

Stayed one night for business it's a basic Hotel nothing special but clean and bed was comfortable. However I worked overnight and checked into the hotel at 7:30 a.m. I just wanted to sleep for a few hours before I had to check out at 11:00 a.m. the two ladies at the front desk clearly didn't know what they were doing. they had me waiting there for almost 8 minutes trying to check me in something that should have been 2 minutes. They scanned my driver's license and kept telling me to put in my account number for my credit card for the incidenta. I said no you mean my PIN number she says no your account number it almost felt like a scam. I would stay there again but Best Western needs to train their staff and not have someone not capable of operating the front desk.

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Location

Location is convenient for Elora and close to shops, fast food, and a gas station, though the immediate setting feels commercial. Public transport and ride-hailing are limited, and access or driveways can be busy.

Related guest reviews

6

Ayo Oluwa

18 May 2025

·

Stayed 1 night

We had a nice time at the hotel. Everything was clean, nice complimentary breakfast although more options would be nice. We liked that the hotel was close to stores like walmart and dollarama

6

Terry

14 Jul 2023

·

Stayed 1 night

Hotel was clean, staff great. Location out in no where

8

Paige

15 Aug 2023

·

Stayed 1 night

Good location but absolutely no transportation.

4

Michael

18 Jan 2024

·

Stayed 1 night

The property was decent but the driveway leading into the area was very busy and narrow.

10

Andrew

3 Sept 2024

·

Stayed 1 night

Close to Walmart, Gas station & Tim's

10

Lise

12 Nov 2025

·

Stayed 3 nights

Bien situé

Translate

10

Patricia

7 Aug 2025

·

Stayed 1 night

very convenient location. small but nice

6

Gail

15 Sept 2023

·

Stayed 1 night

Convenient to event location. Clean rooms. Friendly staff. No landscaped areas. Wedged into a retail, fast food strip. Very frustrating trying to get a room reservation at the hotel by telephone so used Expedia, which it appears was not a cost saving, but appreciated.

8

Michelle

21 Aug 2025

·

Stayed 1 night

The hotel is located immediately behind a gas station. We weren't thrilled with the location, but otherwise everything was nice. It included breakfast, which had hot food, and the room was clean & very spacious.

8

Nancy

6 Aug 2025

·

Stayed 1 night

We tried to book the hotel in Elora but they were full so we picked Fergus since it's only 15 mins drive to get to Elora. The hotel looks old in the exterior but looks pretty new in the interior including the room. Everything looks good, except the bathtub needs more attention.

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Dining

Complimentary breakfast is often praised, with hot items and overall good quality. Others found it basic, cold or poorly presented, and noted early cutoff times.

Related guest reviews

6

Brenda

16 Sept 2024

·

Stayed 2 nights

Breakfast time was too short.

10

Paul

25 May 2025

·

Stayed 1 night

It doesn't look anything special on the outside, but inside, the hotel and rooms were excellent. The free breakfast was surprisingly good.

8

Vicky

14 Sept 2025

·

Stayed 1 night

Parking lot around hotel was pretty beat up, rooms smell a bit musty. Staff were very friendly and complimentary breakfast was good

6

Shawn

1 Jan 2025

·

Stayed 1 night

Breakfast hours are weird 9:30 am is too early to cut off breakfast.

8

Debbie

5 Aug 2025

·

Stayed 1 night

The staff was very nice and the breakfast was very good. The room had two queen size beds and the room was well cleaned.

6

Betty

16 Aug 2024

·

Stayed 2 nights

This hotel was clean but very basic. The breakfast was very simple and barely warm. The pancakes come out of a machine. For the price at nearly $400 a night it was disappointing. The staff are friendly and the hotel is clean.

10

Louise

25 Dec 2023

·

Stayed 1 night

The hotel was great! Staff great, and breakfast was fantastic!

10

Samantha

14 Nov 2025

·

Stayed 1 night

The complimentary breakfast was great and the rooms were very clean!

4

Edward

30 Jun 2025

·

Stayed 4 nights

Breakfast options were not healthy, were limited, and were poorly presented.

2

Cassandra

13 Oct 2025

·

Stayed 1 night

Elevator was broken. Room was dated. Bed uncomfortable. Breakfast awful - premade and reheated food. Very expensive for what we got. Will never return. I’m not a princess but for +$300 a night I would expect a 5* place - in Fergus of all places. Way too expensive.

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$155
February	US$169
March	US$167
April	US$164
May	US$172
June	US$193
July	US$176
August	US$220
September	US$184
October	US$178
November	US$162
December	US$165

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $290	19 $295
20 $246	21 $172	22	23 $246	24 $321	25 $237	26 $256
27 $263	28 $172	29 $172	30 $172

Su	Mo	Tu	We	Th	Fr	Sa
				1 $260	2 $237	3 $247
4 $256	5 $178	6 $183	7 $279	8 $262	9 $273	10 $262
11 $247	12 $256	13 $246	14 $256	15 $262	16 $250	17 $261
18 $273	19 $181	20 $181	21 $181	22 $172	23 $255	24 $246
25 $260	26 $181	27 $181	28 $262	29 $260	30 $262	31 $255

Best Western Plus Fergus Hotel

Prices for Best Western Plus Fergus Hotel

Monthly average prices

About this property

Location

Room options

Suite, 2 Queen Beds, Refrigerator & Microwave (With Sofabed)

Suite, 1 King Bed, Refrigerator & Microwave (With Sofabed)

Standard Room, 2 Queen Beds, Refrigerator & Microwave

Standard Room, 2 Queen Beds, Accessible, Refrigerator & Microwave

Suite, 1 King Bed, Accessible, Refrigerator & Microwave (With Sofabed)

Suite, 1 King Bed, Jetted Tub

Standard Room, 1 King Bed, Accessible, Refrigerator & Microwave

Standard Room, 1 King Bed, Refrigerator & Microwave

Guest reviews of Best Western Plus Fergus Hotel

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Best Western Plus Fergus Hotel

Prices for upcoming dates