Is parking available at the property?

Self parking is available on-site for a fee of JPY 6000 per day. Additionally, nearby parking is available for JPY 3000 per day, located approximately 33 feet away.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 6:30 AM to 10:00 AM for a fee of approximately JPY 5250 for adults and JPY 2625 for children.

Does the property allow pets?

Pets are not allowed at the property. However, service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until 11:59 PM, and check-out is at 12:00 PM. Early check-in and late check-out may be available upon request, but additional charges may apply.

Are airport shuttle services available?

Airport shuttle services are available, but specific pricing and arrangements should be confirmed directly with the property.

What accessibility features are available for guests with disabilities?

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas. However, specific details about room accessibility should be confirmed directly with the property.

Where is the property located in relation to key landmarks?

The property is centrally located in Yokohama, just steps from PIA ARENA MM and within a 10-minute walk of Landmark Tower. It is approximately 0.5 miles from the Anpanman Museum and 0.6 miles from K-Arena Yokohama.

Does the property have a swimming pool?

Yes, the property features an indoor pool and an outdoor heated pool, with access available from 8:00 AM to 8:00 PM. A pool fee of JPY 3300 per day applies for guests age 12 and older, while children age 3 and under can access the pool for free.

What are the policies for guests staying with children?

Children aged 12 years and younger can stay for free when occupying the parent or guardian's room, using existing bedding. Additionally, children aged 0-11 are allowed in the Club Lounge until 5 PM.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. Guests are encouraged to contact the property directly for specific requests regarding additional sleeping arrangements.

The Westin Yokohama Hotel

Average nightly price at The Westin Yokohama by month, last 12 months (USD)
Month	Average price
January	US$228
February	US$306
March	US$299
April	US$280
May	US$267
June	US$248
July	US$244
August	US$256
September	US$378
October	US$301
November	US$328
December	US$316

What guests think

At The Westin Yokohama, travelers highlight modern, spacious rooms with great city or Mt. Fuji views, strong cleanliness, and a convenient Minato Mirai location, while noting breakfast crowding and extra fees for certain facilities like the pool.

Many praise friendly, professional staff, though a few report slow or confusing check-in and unreturned calls. Facilities impress with a good gym, appealing bar and views, but lounge capacity can be limited, and parking or building layout can confuse. Breakfast is widely enjoyed for quality and variety, while some found other restaurants or room service underwhelming or pricey. Expect a modern, comfortable stay with a few service and access trade offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Modern facilities with a good gym, pool/spa and scenic bar/lounge; however, pool/spa access incurs an extra fee and some report lounge capacity limits, confusing parking, and a complex building layout.

Related guest reviews

6

Fumiko

17 Dec 2024

·

Stayed 1 night

Confusing maze like building. Need time to get used to bldg configuration divided section with glass dividers and doors. Gym locker ID code is too small very hard to read to set numbers and alphabet . Staff are very polite .

10

Masami

27 May 2024

·

Stayed 1 night

チェックアウトがスムーズで嬉しかっです。駐車場がやや不便でした。

8

Dermot

13 Oct 2025

·

Stayed 3 nights

The hotel is beautiful and location in a very central area. The nearest subway is 350m away. The waterfront is about a 15min walk. We arrived a few hours before regular check-in and we were provided a room as per our booking straight away. The Lobby and Bar on the 23rd floor are nice and great to have a relaxing beer looking at a great skyline. The breakfast has a broad choice of foods as is good. Crowding for breakfast is a problem, does not matter if you come down early or not (unless you want to be there about 7am) but after 9am there is a line to wait in, not an acceptable situation for a hotel of this caliber and cost.

8

CARLOS

2 Sept 2025

·

Stayed 2 nights

Great property in a great location. Only thing is that you have to pay to access amenities, like the pool. It was an additional $30 per person to access the pool.

10

Anjan

13 Oct 2025

·

Stayed 3 nights

Great buffet breakfast. Nice gym too.

10

MIYUKI

10 Jan 2024

·

Stayed 1 night

とても清潔感のあるホテルで今まで泊まってきた中でかなり上位です！ロビーも高級感がありすごかったです！ただ駐車場がどこなのか分かりにくくタイムズに泊まるのかそれともホテルの駐車場なのかよくわかりませんでした。そもそも駐車場がない？ような感じ？で結局ロータリーに止めました。でもトータルするとかなりいいホテルです！

10

Chinami

20 May 2023

·

Stayed 1 night

2回目のクラブルームでしたが、やっぱりクラブラウンジがいい。混んでると2部制がある事は今回初めて知りました。それは事前に教えていただけないと時間帯を決めて伺ってるのに入れない事態だったのでルールの改善は必要かと思います。ホテル側のご配慮で通常通り夜までいれたので良かったですが。2部制の意味があまり良くわかりません。実際少し混んではいましたが充分席も空いていましたし。同じ高い料金払ってるのにタイミングによっては使えない人使える人など不公平な時間帯があるなんてホテル側がその日に勝手に変更してはいけないと思いますが。

6

Michael

30 Apr 2023

·

Stayed 1 night

This is a new property, so the room and view were very nice. It is sort of isolated from other interesting parts of the city. They charged for the pool use which for a top level hotel comes off as cheap and classless. the room service was very slow and the room service breakfast menu was disappointing. The bar was great thoug a little expensive.

6

Tadashi

5 Sept 2024

·

Stayed 1 night

ラウンジのキャパシティ、朝食ブッフェ会場のキャパシティが小ささ過ぎ、ラウンジが使える部屋を予約しても使えず、朝食は行列で最悪。スタッフはフレキシブルな対応ができずロボットの方がマシ。

10

Shinichiro

29 Dec 2024

·

Stayed 4 nights

The hotel was great. I enjoyed staying there. They offer nice breakfast buffets. The pool and sauna access cost 3300 yen, maybe it could be better if that is included. The area around the hotel also good, many malls and restaurants. For the pool, I thought it should be better if they can serve drinks or beverage such as a cup of coffee there.

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently note very clean, well‑maintained spaces and new-feeling rooms, though a few mention missed spots like floor stains, dust, corridor odors, or bathroom marks.

Related guest reviews

10

Joyce

29 Nov 2025

·

Stayed 2 nights

The hotel had a great location, walking distance from the Minato Mirai tourist area. Like everywhere in Japan, the hotel is neat and clean and the staff gives excellent customer service. We had a corner room with a great view of the city. I would definitely stay there again.

10

TUANYI

8 Dec 2025

·

Stayed 3 nights

房間非常乾淨！水用玻璃瓶裝很高級的感覺！從橫濱去東京、去鎌倉都很方便；秋天楓葉季東京貴很多，不妨來橫濱！

10

Craig

25 May 2024

·

Stayed 1 night

Excellent hotel. Room was clean, spacious & had a great view! Super comfortable bed and 3 English TV news channels. Highly recommend.

10

Sungyoul

29 Jan 2023

·

Stayed 2 nights

Very modern and clean!

8

Toshihiko

29 Dec 2022

·

Stayed 1 night

まず、ホテルエントランスに誰も居なく､駐車場所がよく分からなかった。荷物を運ぶポーターも居ない。フロアの廊下が臭かった。

8

ARISA

20 Jun 2025

·

Stayed 1 night

新しいホテルとあって施設は全体的に綺麗でしが、部屋の床に黒ずんだ汚れがあり少し気になりました。アメニティも必要最低限。この値段ならせめてクレンジングと洗顔フォームくらいは置いておいて欲しかったです。ラベンダーオイルがあったのは嬉しかったです。スパのプールは広く綺麗で、快適に利用できました。評判の朝食は想像より種類が少なく、あまり期待しない方がいいと思います。コストカット感は目立つものの、スタッフさんの対応、チェックイン、アウトのスムーズさは素晴らしかったです。

10

Vani

20 Jul 2025

·

Stayed 2 nights

We had a very pleasant stay. Very clean and near new building. Bathroom was superb and clean. Staff was good and friendly.

6

KAORU

31 Dec 2022

·

Stayed 1 night

新しく設備はとても満足です。しかし部屋の洗面台や蛇口にコーヒーを流した跡が残っていたり、部屋の入口には埃の塊があり驚きました。チェックインは予定していた時間より、1時間遅れたのですが、それでも部屋の準備ができていないと待たされました。そして別の清掃が終わっている部屋に変えると言われた部屋が汚れていたので、ちょっと納得できません。誕生日おめでとうございますと気を遣っていただきましたが、部屋に入って少し経った後、謎の形状をしたタオル2つを「どーぞ」と渡されました。結局あのタオルは一体何だったのか、わからないまま帰ってきました。それでも新しいホテルなので、我慢は出来る、、、かな。

10

TAKAHIRO

18 Aug 2024

·

Stayed 1 night

設備がきれいで快適に過ごせました。

10

Richard

20 Oct 2025

·

Stayed 2 nights

Clean room and excellent service

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious, modern, quiet and comfortable with impressive city or Mt. Fuji views; some guests note minor noise from traffic or trains.

Related guest reviews

10

Craig

25 May 2024

·

Stayed 1 night

Excellent hotel. Room was clean, spacious & had a great view! Super comfortable bed and 3 English TV news channels. Highly recommend.

10

Lawrence

7 Apr 2024

·

Stayed 4 nights

Huge rooms, comfy beds and with views of Mt. Fuji on a clear day. Nice cafe called the city baker for breakfast just beside the hotel.

10

Kamini

7 Dec 2024

·

Stayed 1 night

Westin Yokohama is a great hotel. Elegant and modern. Breakfast was amazing. My corner room had clear view of Mt . Fuji

10

David

16 Apr 2025

·

Stayed 1 night

Buffet was absolutely spectacular. Also I had a corner room which was pretty amazing with views and high tech, including blackout curtains and super quiet as well.

10

Rachele

17 Oct 2025

·

Stayed 4 nights

Incredible stay - the room was gorgeous, big, clean. The breakfast was delicious and the spread was extensive. It was close to Pacifico Yokohama for our conference, within walking distance. Also within walking distance of lots of shops and restaurants. I would return.

10

masahiro

23 Jun 2025

·

Stayed 1 night

眺めもお部屋も素晴らしい

10

YOKO

19 Dec 2022

·

Stayed 19,341 nights

普通のお部屋でも広いです。横浜といえば海のイメージですが、少し内陸なのでビューはどういう感じかなと思ったら、富士山ビューでした。サウナもきれいで広々してます。みなとみらい駅から少し歩きますが、私はあまり気になる距離ではなかったです。

10

Erika

16 Sept 2024

·

Stayed 2 nights

Beautiful room view! Room was very spacious and comfortable. Best stay in Yokohama!

10

Yuunosuke

26 Dec 2022

·

Stayed 19,351 nights

良かった点浴室の色ベッド横のBluetooth付き時計自動のカーテン景色もう少し良くして欲しい点テーブルと窓の位置を近ずけて欲しい

8

Shinji

1 Mar 2025

·

Stayed 1 night

清潔感がある。White Teaで統一されたアメニティも万人受けする。ベッドが海外仕様の高さでクッション性も良いため、寝心地が良かった。バスローブも上質感がある。電車の通過音がやや気になかったが、全体的には静寂なホテル。みなとみらいの海は見えない。スパの施術は普通です。35,000円90分コースはそれなり。感動はなかった。朝食メニューは多彩ながら、パンは硬く冷たいが、6時30分からの提供はありがたかった。チェックアウト12時も会員登録で13時に延長して頂いたため、朝からプール2時間独り占めできた。プールロケーション最高。

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Many describe staff as friendly, helpful and professional, but recurring reports cite slow or confusing check-in, miscommunication, and unanswered or delayed phone responses.

Related guest reviews

10

Elizabeth

1 Apr 2025

·

Stayed 3 nights

We had an amazing time in Yokohama and at the Westin! The staff was very friendly and helpful. This was our first time in Japan and with a small child so we were clueless and felt taken care of by the hotel staff along the way. The facilities are very nice and there’s lots to do and walk to around the hotel. Andrew was very kind and had recommendations and travel guidance when we asked. I will also add that I corresponded with the staff months in advance with questions I had and was met with kindness and helpfulness the whole time. Thank you!

4

Mariko

12 Oct 2025

·

Stayed 1 night

チェックイン時に確認が手間取り、こちらが不安になるもフォローもなし。更に間違ったサービスの案内をされ、後ほど取り消し。清掃が終わってない関係で20分待たされたが、謝罪も含めてどれも口先だけで気持ちがこもってない。廊下ですれ違いざまに挨拶してくれる外国人清掃スタッフはとっても感じが良かった。研修、教育をもっと見直すべきでは？ウェルカム感のないホテルに大金を出して泊まりたくない。

4

Adam

19 Apr 2024

·

Stayed 2 nights

Room was amazing, great view and spacious. Reason for low rating was due to numerous miscommunication from concierge & reception from check in. Unhelpful, unclear and different response depending on who you asked. Should also be more clear when booking there is a charge PP for using pool

10

Joyce

29 Nov 2025

·

Stayed 2 nights

The hotel had a great location, walking distance from the Minato Mirai tourist area. Like everywhere in Japan, the hotel is neat and clean and the staff gives excellent customer service. We had a corner room with a great view of the city. I would definitely stay there again.

10

Elizabeth

1 Apr 2025

·

Stayed 3 nights

We had an excellent time. Everything around the property is very nice. The amenities and staff are all amazing. Traveling with a small child and sharing space can be difficult but we felt comfortable and accommodated the whole time. There’s lots to do in this area and it’s very clean and safe. The hotel staff were so helpful through pre booking and when we left to our next destination.

4

Kentaro

28 Aug 2023

·

Stayed 1 night

チェックイン時に長時間待たされた。ディズニーランドのような行列ができていたので、つい、チェックイン時にいつもこうなのかと聞いてしまったところ、嫌みと捉えられたようで、いやな感じで対応された上、予約していた部屋の中で最下層の方角としてもあまり望ましくない部屋を割り当てられた。アメニティーはとても良かったので、行列してアメニティーを楽しみたい方にお勧めしたい。ちなみにプールの入室にも行列ができていた。また、待たされても不平そうな雰囲気を出すとあまり良くない結果があるかも知れないので、大人しく受け入れた方がよさそうだと感じた。

2

???

6 Oct 2023

·

Stayed 1 night

施設設備は一流、スタッフとサービスは三流でした。開業間もないせいかスタッフは数が少なく全てにおいて不慣れという感じです。アメニティはビジネスホテル並み、部屋からフロントに電話しても5分近く誰も出ない

10

AKEMI

4 Nov 2025

·

Stayed 2 nights

部屋は新しくて綺麗で大満足でした。フロントに電話をかけてもなかなか出てもらえなくて人手不足を感じました。

10

John Lynn

25 Feb 2024

·

Stayed 2 nights

I could not be more satisfied with my experience. The staff made me feel welcome from the first moment I arrived. Being from the US I was a little worried about a language barrier. There was none. It was easy to deal with the staff, including restaurant reservations, currency exchanges, etc. I was there to attend a concert and the venue was in easy walking distance making it very convenient. The building looked brand new and was very well maintained. The room was immaculate. The hotel really deserves more than 5 stars. I am very happy with the whole experience. I would definitely recommend this hotel if you are staying the in Yokohama area.

10

Michie

4 Aug 2025

·

Stayed 1 night

コンシェルジュ、ロビー、レストランの対応は、とても丁寧で良いホテルステイでした。

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient Minato Mirai location with easy walks to shopping, restaurants, Pacifico Yokohama and nearby stations; a few note it’s farther from Sakuragicho, Yokohama Station, or Tokyo.

Related guest reviews

10

Montez

5 Apr 2025

·

Stayed 4 nights

Great property but far from Tokyo just so you know.

10

Mel

30 Mar 2023

·

Stayed 2 nights

Staff was helpful. Nice location.

8

Dermot

13 Oct 2025

·

Stayed 3 nights

The hotel is beautiful and location in a very central area. The nearest subway is 350m away. The waterfront is about a 15min walk. We arrived a few hours before regular check-in and we were provided a room as per our booking straight away. The Lobby and Bar on the 23rd floor are nice and great to have a relaxing beer looking at a great skyline. The breakfast has a broad choice of foods as is good. Crowding for breakfast is a problem, does not matter if you come down early or not (unless you want to be there about 7am) but after 9am there is a line to wait in, not an acceptable situation for a hotel of this caliber and cost.

10

Joyce

29 Nov 2025

·

Stayed 2 nights

The hotel had a great location, walking distance from the Minato Mirai tourist area. Like everywhere in Japan, the hotel is neat and clean and the staff gives excellent customer service. We had a corner room with a great view of the city. I would definitely stay there again.

10

TUANYI

8 Dec 2025

·

Stayed 3 nights

房間非常乾淨！水用玻璃瓶裝很高級的感覺！從橫濱去東京、去鎌倉都很方便；秋天楓葉季東京貴很多，不妨來橫濱！

10

Ryan

21 Jan 2025

·

Stayed 6 nights

Great location, with Minatomirai station less than 5 min away. Mark Is and Queens Square have everything you'd ever need. The staff were great, and the hotel is beautiful. Def more modern than some of its contemporaries. We will def be staying here again. Cheers

10

Rachele

17 Oct 2025

·

Stayed 4 nights

Incredible stay - the room was gorgeous, big, clean. The breakfast was delicious and the spread was extensive. It was close to Pacifico Yokohama for our conference, within walking distance. Also within walking distance of lots of shops and restaurants. I would return.

10

Robert

30 Jul 2024

·

Stayed 1 night

Excellent hotel in a great area. The hotel is beautiful and rooms are very nice.

10

Eddie

3 May 2024

·

Stayed 2 nights

It's very convenient place, close to Train station and walkable to many good place to go in Yokohama.

10

Daniel

29 Apr 2025

·

Stayed 3 nights

A little bit far from Sakuragicho, center of Minato-Mirai, and Yokohama Station area. Otherwise, excellent high end hotel.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Buffet breakfast is widely praised for quality and variety, but peak-time queues recur and some found certain restaurants or room service pricey or average.

Related guest reviews

10

Hidemi

5 Jul 2023

·

Stayed 1 night

建物はとても洗練されたデザインで綺麗です。期待していた朝食ビュッフェはメニューも豊富でとても満足しました。レストランフロアには共用の喫煙ルームが完備されており、喫煙者も安心して宿泊できます。

8

Dermot

13 Oct 2025

·

Stayed 3 nights

The hotel is beautiful and location in a very central area. The nearest subway is 350m away. The waterfront is about a 15min walk. We arrived a few hours before regular check-in and we were provided a room as per our booking straight away. The Lobby and Bar on the 23rd floor are nice and great to have a relaxing beer looking at a great skyline. The breakfast has a broad choice of foods as is good. Crowding for breakfast is a problem, does not matter if you come down early or not (unless you want to be there about 7am) but after 9am there is a line to wait in, not an acceptable situation for a hotel of this caliber and cost.

10

Greg

31 Jan 2025

·

Stayed 3 nights

A beautiful hotel, the views from the rooms and lounge reception are stunning. The staff are exceptional and the buffet breakfast is the best I've encountered. 10/10

10

Anjan

13 Oct 2025

·

Stayed 3 nights

Great buffet breakfast. Nice gym too.

10

Priscila

23 Feb 2025

·

Stayed 2 nights

Rooms where really spacious and comfortable and staff really nice, the buffet breakfast has everything you need in case you are not familiar with Japanese morning menu

10

Rachele

17 Oct 2025

·

Stayed 4 nights

Incredible stay - the room was gorgeous, big, clean. The breakfast was delicious and the spread was extensive. It was close to Pacifico Yokohama for our conference, within walking distance. Also within walking distance of lots of shops and restaurants. I would return.

6

Michael

30 Apr 2023

·

Stayed 1 night

This is a new property, so the room and view were very nice. It is sort of isolated from other interesting parts of the city. They charged for the pool use which for a top level hotel comes off as cheap and classless. the room service was very slow and the room service breakfast menu was disappointing. The bar was great thoug a little expensive.

10

Michael

15 May 2024

·

Stayed 3 nights

All was good, except that food prices were very high, and the one meal we ate at the French restaurant was mediocre considering how much we paid. The Yen is weak right now, and the meals we had outside the hotel were excellent and very inexpensive. We would stay again, but would not eat the food at the hotel.

6

Tadashi

5 Sept 2024

·

Stayed 1 night

ラウンジのキャパシティ、朝食ブッフェ会場のキャパシティが小ささ過ぎ、ラウンジが使える部屋を予約しても使えず、朝食は行列で最悪。スタッフはフレキシブルな対応ができずロボットの方がマシ。

10

YURIKO

16 Aug 2025

·

Stayed 1 night

綺麗だったけど、朝食の待ちがあり、もう少し改善した方が良いでしょう！前回もお邪魔した時もまたされました。

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16	17
18 $344	19 $288	20 $288	21 $303	22 $320	23 $439	24 $535
25 $327	26 $975	27 $320	28 $320	29 $328	30 $320	31 $488

Su	Mo	Tu	We	Th	Fr	Sa
1 $288	2 $394	3 $312	4 $312	5 $312	6 $312	7 $488
8 $296	9 $312	10 $312	11 $352	12 $344	13 $344	14 $583
15 $344	16 $312	17 $312	18 $360	19 $344	20 $312	21 $535
22 $409	23 $312	24 $312	25 $312	26 $312	27 $336	28 $583
29 $312	30 $312

The Westin Yokohama

Prices for The Westin Yokohama

Monthly average prices

About this property

Location

Room options

Club Room, 1 King Bed

Deluxe Room, 1 King Bed (View)

Club Room, 1 King Bed, Corner

Club Room, 2 Double Beds

Presidential Suite, 1 Double Bed

Executive Suite, 1 King Bed (View)

Deluxe Room, 2 Double Beds (View)

Room, 1 King Bed, Corner (View)

Room, 1 King Bed (View)

Room, 2 Double Beds (View)

Guest reviews of The Westin Yokohama

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about The Westin Yokohama

Prices for upcoming dates