Fairfield by Marriott Inn & Suites Albertville

When we got there the keycards were not working. They lady told us she’d have to walk us to a room. She walks us unlocks it and leaves. The room is dirty. We go back stairs and tell her the room number and that it was not cleaned. Someone in the lobby says “that’s because it’s my daughter’s room.” So, they tried to give us someone’s room. The next try she opens a door to a room that’s also occupied. The lady then proceeds to excessively cuss her boss to us and encourages us to leave bad reviews. On the third try we get a clean room but couldn’t help but thinking we hoped she didn’t open ours and try to give it away while we were gone. It was very unorganized and the key cards not working is a safety issue.

Front desk was helpful and welcoming. Newer hotel feel

Room and entire facility was clean, elevators were quick to respond. Front desk at check in was fast and efficient.

Room halls and front desk area were all super clean. Attendants were very friendly and welcoming. My only concern was the mattress and pillows. The mattress was hard and cheap and the pillows were extremely soft. For the price we expected a better mattress and set of pillows.

Great staff and clean!