HomeTowne Studios by Red Roof San Antonio - SeaWorld Northwest

There was no hot water, when I mentioned the water …clerk said it’s been like that for several days. They didn’t mentioned that when we checked in, sheets on the bed had blood stains. We asked for extra towels and the said the laundry was closed, no effort to try to help. And the elevator was broken down !

Got this hotel stay for last minute however from the entrance looks dirty parking lots had trash, room was dirty and dusty including bed sheets seemed they weren’t washed, I reported this to mgmt they were understanding very nice persons and they upgraded our room which seemed cleaner, however there was lots of roaches coming out at night. If they were to do better cleaning maintenance and have the hotel fumigated wouldn’t be as bad

Swimming pool was nice

The room was ok front desk dont ever pick up the phone. Way to many people walking around alp hours of the night

Nothing worked. Elevator broken. Soda machine broken. Water dispenser broken. Manual door lock broken. Bathtub stopper missing. TV broken. Front desk wouldn’t give 3rd towel for 3 people. Paint on sheets

Room was good, nice kitchenette. Sons truck was broken into in the parking lot and although under a camera, it was apparently not working so we had to go home early with a busted out window. Cops don’t even come out to take pictures when you make a report.

Room was dirty. Empty Gatorade bottles under bed, bathroom shower broken, used soap bar in bathroom, dirty towels, and cockroaches in room. Also woke up and was notified a lot of cars were broken into.

No hot water

The hotel had NO HOT WATER they could not move me rooms because they claim the booking doesn’t include hot water. Also DID NOT PROVIDE TOWELS!!!!

Hotel over all wasnt bad rooms were clean, beds were comfortable. They need security, my truck had my windshield busted out and so did another the first night i was there. But thats san antonio for you.

Unfortunately, the lobby, the hallways and our room smelled like smoke. We entered our room and saw 4-5 cockroaches run across the walls. There were old socks, dust and empty water bottles swept under the beds. We checked in and checked out within 10 mins and asked for my money back. We had to find another hotel at 9:30pm. It was terrible!

Sheets were stained, roaches in property inside and outside, doors dont deadbolt , found a recluse spider in my shower drain. Overall would not recommend. Place needs remodel and pest removal.

Got this hotel stay for last minute however from the entrance looks dirty parking lots had trash, room was dirty and dusty including bed sheets seemed they weren’t washed, I reported this to mgmt they were understanding very nice persons and they upgraded our room which seemed cleaner, however there was lots of roaches coming out at night. If they were to do better cleaning maintenance and have the hotel fumigated wouldn’t be as bad

Disgusting roaches everywhere

Stayed here for two nights to see the eclipse on April 8. Aside from ink stains, blood stains and other (?) stains on the sheets, we noticed damage on the walls and furniture all over the room and the curtain rod was bent down. There was a gap under the door and the walls were very thin, we could hear everything outside. We saw numerous bugs in the room and after my wife killed a roach that was it. There are a lot of hotels in San Antonio, stay somewhere else.

The room wasn’t cleaned properly. The shower had previous person hair everywhere in it. The room had what appeared to be smeared chocolate or something resembling that color. Just was not worth the money I spent.

Room was dirty. Empty Gatorade bottles under bed, bathroom shower broken, used soap bar in bathroom, dirty towels, and cockroaches in room. Also woke up and was notified a lot of cars were broken into.

Just not very clean . You get what you pay for

Room was not clean, pee stains on toilet, nasty white fluid on lamp, shower/tub falling apart with rust, and the entire floor smelled like a crack/weed house. Not family friendly AT ALL!

They first gave me a room that was being occupied, then room they gave me was dirty hairs all over the sheets and linens were stained no shampoo or conditioner products and there were roaches too I guess you get what you pay for.

I had booked three nights and after being there for less than 6 hours I was looking for another hotel to move to. It was disgusting, holes in the wall, clothing left behind in the room by past guests, the safety lock on the door was broke and unusable, dirty, and smelled. The TV didn’t work, there were people outside the door all night talking and yelling. Someone banged on the door at 1:30 in the morning, cars doing donuts in the parking lot in the middle of the night.

No hot water Filthy floors No linens Laundry washer doesn’t work Slow Wi-Fi Rude customer service

The amount of repairs going on and the fact that you can tell people were living day to day there and sometimes was very noisy from other guests. I don’t know if I would stay here again.

They gave us the wrong room. There was no fridge or kitchenette. The second room they gave us had terrible wiring problems. It took them two days to get us new sheets because they're cleaners leave before checkin they proceeded to forget to bring sheets and then blamed it on me.

DO NOT STAY HERE!! The rooms are dirty and in disrepair, the AC doesn’t work, TV doesn’t work and rooms are roach infested.The staff is rude and unknowledgable. There were at least 6 other guests that were having same issues as me when I was speaking with Mgr about my issues. The Mgr, Lupe, said there was nothing she could do and would not cancel and refund my booking even after speaking with Expedia Rep who authorized it. Mgr stated that the owner, Patel Properties, does not allow bookings to be cancelled before their 4 am room audit as it affects them negatively. Owners prefer to have Expedia refund the customer, so Mgr cannot process a refund in house. There is fraud going on with their business practices. One guest who arrived paid cash for his stay and after being given several unacceptable rooms, asked to cancel his booking and was told he would have to wait for refund to process thru business and they'd send him a refund check...he just handed them cash...why could they not cancel booking and return his cash???? Shady business, thats why. The entire property is filthy and in disrepair. The carpets throughout are disgusting, stained and smell of mold. THIS IS A DISHONEST BUSINESS. Mgr complained about staff being paid under the table and that's why their work is done so poorly and she is the one who gets blamed. She said to wait for Expedia to handle it for me. I have photos of room conditions & video of Mgr stating she could not cancel my booking and refund me

Stayed here for two nights to see the eclipse on April 8. Aside from ink stains, blood stains and other (?) stains on the sheets, we noticed damage on the walls and furniture all over the room and the curtain rod was bent down. There was a gap under the door and the walls were very thin, we could hear everything outside. We saw numerous bugs in the room and after my wife killed a roach that was it. There are a lot of hotels in San Antonio, stay somewhere else.

The room smelled moldy or musty, bathroom had drywall that had been partially patched after it leaked. I was awakened one night at 9:30 pm and made to change rooms because of some kind of inspection the next day. This was very frustrating for someone who had to get up and go to work at 5am. The staff was friendly enough, they just need to renovate.

Room 119 the door doesn’t lock Tv doesn’t change channel Restroom doesn’t have a door handle to close Stove didn’t work

The room was comfortable, but there was no weather stripping around the door so pollen and dust got in. I found two roaches in the room, one live and the other dead. There was an ironing board but no iron, there was no hair dryer, there was no coffee maker or coffee, the bathtub was gray when it should have been white, there was no hot water for the last three days, the Internet did not work, thank you to the Nissan dealership next door for having an open network I could use for work, the floors were dirty my feet and socks turned gray walking on the floors, the people next door were loud into the wee hours. The card key only worked once a day and then you had to get the front desk to recode it. On the plus side the bed was comfortable, the large refrigerator and freezer were nice as was the microwave. The front desk people were always very nice.

The room was dirty curtains were torn and barely hanging from the rod, bathroom was dirty we were so tired or else we would of asked for a different room. The bed was so squeaky and uncomfortable.

Amazing service

Check in was quick and easy. The clerk was friendly and efficient. Went to our room and my Daughter went to the bathroom immediately. She noticed the toilet was a little greasy and had to wipe it before using it. The previous guests undergarments were still hanging on the shower bar as show in pic. We weren't comfortable staying in that room so we went back to the desk. Same gentleman helped us and apologized for the experience. He took a picture of that I had on my phone to discuss with housekeeping. Again he was courteous and professional and got us into another room immediately. Our new room was clean and comfortable. We used the pool which was clean and the same desk clerk brought us some towels. It was a nice gesture and made me feel better about our stay. Price was great as we decided to stay last minute after going to SeaWorld.

I ask the inn keeper for early check price. He quoted $30 but charged my card $60. I was told I would get reimbursed for $30 in a couple of days and has not happened. The hall rugs were filthy with no signs of rug shampoo in decades The rest room rod was hanging on its last screw and bath tub filthy when we got the room.

Usha and Raju did a great job cleaning my room and great customer service..Great Job keep up the good work..

DO NOT STAY HERE!! The rooms are dirty and in disrepair, the AC doesn’t work, TV doesn’t work and rooms are roach infested.The staff is rude and unknowledgable. There were at least 6 other guests that were having same issues as me when I was speaking with Mgr about my issues. The Mgr, Lupe, said there was nothing she could do and would not cancel and refund my booking even after speaking with Expedia Rep who authorized it. Mgr stated that the owner, Patel Properties, does not allow bookings to be cancelled before their 4 am room audit as it affects them negatively. Owners prefer to have Expedia refund the customer, so Mgr cannot process a refund in house. There is fraud going on with their business practices. One guest who arrived paid cash for his stay and after being given several unacceptable rooms, asked to cancel his booking and was told he would have to wait for refund to process thru business and they'd send him a refund check...he just handed them cash...why could they not cancel booking and return his cash???? Shady business, thats why. The entire property is filthy and in disrepair. The carpets throughout are disgusting, stained and smell of mold. THIS IS A DISHONEST BUSINESS. Mgr complained about staff being paid under the table and that's why their work is done so poorly and she is the one who gets blamed. She said to wait for Expedia to handle it for me. I have photos of room conditions & video of Mgr stating she could not cancel my booking and refund me

I picked this motel bc it was cheap and we were only planning to be in town for one night just to sleep and then visit with family the next day. Upon arrival, my fiancé told me he spotted many red flags around the parking lot and we hadn’t even checked in yet! When we actually got to the room, there were stains on the sheets and the tv didn’t work. When I called the front desk to tell them, it seemed like they picked up and hung up quickly. We tried to sleep, but after two hours we decided that wasn’t going to happen. There was so much foot traffic (if you know you know), people slamming doors and yelling, the smell of marijuana would waft into our room every few minutes which me very nauseous and my dog very anxious. That’s another thing. They say they are pet friendly, but the elevator was broken so we had to carry our elderly dog up the stairs and there very little grass for him to do his business. We stayed at this hotel for all of maybe 3 hours before we said it was enough. My fiancé went to the desk to try to get a refund, but he found the front desk guy asleep in the back room. I believe his response to our complaints was “and what? You should have said something in the first few minutes to get refund” so we left at 3am and found a much nicer place to stay.

I’ve been to red roof hotels in New York City and this hotel is way below the standards of the hotel chain. The first day we checked in we were given a room that had a lot of dust and we had to do some dusting ourselves before settling in. Janitorial services picked up after a few days thanks to Jessica and her mom. The staff in general were courteous , friendly and responsive to our requests. This is not the Red Roof standards that I know and accustomed to. There is much room for improvement.

The room was ok front desk dont ever pick up the phone. Way to many people walking around alp hours of the night

The pictures are deceptive. The room was smelly, smokers smoking around non smoking areas and no room service. I won’t go there again. Rude staff on top of all that.

We reserved a king size bed, but we got a queen size. I told the desk attendant it was a queen and he said it was a king. I asked tobco.e to the room and see for himself. He still insisted it was a king. The key he gave me did not work on the door. The room was close to the main entrance so he came and opened the door. I told him i needed the card to work. He said he would open it every time we needed to go in the room. My wife was in the room while i was with the attendant, when she was in the room she slipped and fell cause there was some kind of powder on the floor that made easy to slip. While with the attendant I asked him if he had another room, he said that was the last room he had. So he asked me if I wanted the stay to be cancelled and for 3 to 5 days for credit for the room. I was very disappointed with the service he provided. Had to look for another hotel close by for which I have a very good review for. Thank You.

I had booked three nights and after being there for less than 6 hours I was looking for another hotel to move to. It was disgusting, holes in the wall, clothing left behind in the room by past guests, the safety lock on the door was broke and unusable, dirty, and smelled. The TV didn’t work, there were people outside the door all night talking and yelling. Someone banged on the door at 1:30 in the morning, cars doing donuts in the parking lot in the middle of the night.

I pull up and drove right off. People were fighting in the parking lot. Homeless people hanging around. Cats in people windows.

New to the San Antonio area, and booked this hotel for a month long stay, but left after only a few days due to the following issues: -Cockroaches.. -Thick cigarette odor throughout the entire building, including smoke-free rooms -Trash and animal feces littering the property, creating an unhygienic and unsafe environment for both pets and children -Holes burned in the bed comforter -Stained mattress protectors -Trash left behind and under the beds from previous guests The only positive from the stay was the upgraded furniture/kitchenette area in the room.

Overall it was a good place… we stayed in a non smoking room but the room and hallway smelled like cigarettes. Although it was a quiet place.

The room was ok front desk dont ever pick up the phone. Way to many people walking around alp hours of the night

Scammers and a dirty area.

Would not recommend for family. Is manly for out of town working guys! The pictures are very deceiving not at all what we expected.

I arrived at night and the area seemed very sketchy and smelled heavily of Marijuana. There were no food places close by and nothing within walking distance. The room was clean, but there were roaches. I only stayed the first night out of 3.

Nice location

Hotel over all wasnt bad rooms were clean, beds were comfortable. They need security, my truck had my windshield busted out and so did another the first night i was there. But thats san antonio for you.

Awesome place, spacious, good breakfast