Is parking available at the hotel?

Parking is available nearby for a fee of approximately EUR 29 per day. It is open 24 hours, but it is limited. Reservations are not required.

What type of breakfast is offered and what are the serving hours?

Cooked-to-order breakfasts are served on weekdays and weekends from 7:00 AM to 11:00 AM for a fee of approximately EUR 35 per person.

Does the hotel allow pets?

Pets are allowed at the hotel for a fee of EUR 50 per pet, per night. Service animals are exempt from fees.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 7:00 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

Are airport shuttle services available?

A roundtrip airport shuttle is available for a surcharge of EUR 110 per room (one-way) and can be arranged 24 hours a day.

What accessibility features does the hotel offer?

The hotel features limited wheelchair accessibility, including step-free entrances and accessible public areas. However, specific details about room accessibility should be confirmed with the property.

Where is the hotel located in relation to key landmarks?

The hotel is centrally located in Madrid, just steps from Puerta del Sol and 2 minutes from Gran Via. It is approximately 0.4 miles from Plaza Mayor and 0.7 miles from the National Prado Museum.

Does the hotel have a swimming pool?

The hotel features a seasonal outdoor pool, which is open from April 1 to October 1. Pool access is available from 11:00 AM to 9:00 PM.

What are the hotel's policies for guests staying with children?

Children are welcome at the hotel. There is no minimum age for children to stay for free.

What are the policies regarding additional guests and cribs?

The hotel does not specify the availability of extra beds or cribs. Guests should inquire directly with the property for specific requests and any associated costs.

Thompson Madrid by Hyatt - Luxurious 5-Star Hotel

Average nightly price at Thompson Madrid, by Hyatt by month, last 12 months (USD)
Month	Average price
January	US$424
February	US$382
March	US$425
April	US$529
May	US$536
June	US$600
July	US$415
August	US$380
September	US$543
October	US$573
November	US$559
December	US$436

What guests think

Travellers describe Thompson Madrid, by Hyatt as a stylish, centrally placed hotel with exceptionally friendly staff and comfortable, modern rooms, making it easy to explore major sights on foot while still finding quiet, well-insulated spaces to sleep and recharge.

Several reviews flag ongoing Plaza del Carmen construction that can hinder vehicle access and occasionally add noise or dust, and note that the rooftop pool and bar have at times been closed. Guests highlight excellent beds, powerful showers and thoughtful design, while some find layouts compact, experience door-slamming noise, or receive terraces/balconies without views. Expect an upscale, design-forward stay in the city center, with great walkability and occasional construction-related trade-offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Modern facilities featuring a rooftop pool and bar that guests often enjoy, along with stylish common areas. Several reviews report temporary rooftop/pool closures, and a few felt the pool and gym are on the small side.

Related guest reviews

10

Arman

19 Aug 2024

·

Stayed 4 nights

Great property with a great staff. Excellent attention to details. But plaza del Carmen was a construction zone and in rough shape. Location is central and near all the touristy sites. Pool area and gym are on the small side but otherwise everything was great.

10

William

14 Aug 2025

·

Stayed 2 nights

Absolutely fantastic. Visited Madrid during a heat wave and arrived with serious jet lag from Los Angeles. The Thompson provided a perfect room to recover - extremely comfortable bed, delicious room service meals, blackout curtains and total silence all night - oh, and perfect air conditioning. They secured me a 5:30am taxi and wake up call upon departure. The rooftop pool is magnificent. Will be staying here again and again.

10

Carl

27 Jul 2024

·

Stayed 3 nights

This place was amazing, from the staff to the roof pool and bar i dont have a bad word to say about this hotel.

6

Matthew

11 Apr 2024

·

Stayed 6 nights

The location was perfect for walking around the city. Front desk staff were helpful. The room was great and the design of the hotel was wonderful, as expected. On the downside, the rooftop looks wonderful but was under construction and inaccessible. We weren’t advised when booking. Cleaning staff were somewhat rude. There were also a lot of weird noises at night (doors slamming, thuds, and running water). If I could, I’d give it a 3.5.

10

Jack

26 Jun 2025

·

Stayed 1 night

Very nice hotel in great location. Rooftop bar is very nice.

10

olga

29 Jun 2025

·

Stayed 1 night

The hotel is wonderfully located in the center of the city - I walked to all the attractions, shopping and dining. Rooms are beautifully designed, very quiet for being in the center of the city. Staff is very friendly. Roof top bars has fantastic views and a wonderful pool area for relaxing. I would stay here again.

10

Nina

8 Aug 2025

·

Stayed 3 nights

Centralt beliggende hotel med fantastisk service og gode rummelige værelser. Rooftop’en er skøn og et must, når temperaturen ligger et godt stykke over 30 grader.

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2

Michael

14 Jun 2025

·

Stayed 5 nights

The pool was the only reason i booked this hotel. And when i arrived the staff told me the pool was closed for 2 months. In the middle of the summer. Terrible.

10

Joseph

3 Jun 2025

·

Stayed 4 nights

Property was great. Pool not being open was a problem. All staff great except for the rooftop bar staff.

10

Nicole

23 Jul 2025

·

Stayed 2 nights

We had a wonderful stay at the Thompson Madrid. This elegant hotel is perfectly situated in the heart of downtown, making it easy to explore everything the city has to offer. The rooms are spacious, beautifully designed, and exceptionally comfortable, with thoughtful details and modern amenities throughout. The staff was truly outstanding—warm, intelligent, and always eager to assist with anything we needed. One of the highlights was the rooftop pool and bar, which offered a peaceful retreat from the city below. We’ll definitely return and highly recommend it to anyone visiting Madrid.

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Cleanliness

Rooms and public areas are consistently very clean, with housekeeping regular and thorough. A few guests noted missed spots or issues like a flooded shower or filthy carpet under the bed.

Related guest reviews

10

Eyal

19 Feb 2023

·

Stayed 4 nights

This is a new hotel and one of the best I have been to Central clean and above all wonderful staff I wouldn't hesitate to come back again

8

Jay

4 Oct 2024

·

Stayed 3 nights

Nice but carpet in room under bed was filthy

10

Patrick

11 Oct 2025

·

Stayed 4 nights

Clean room just a little noisy neighbours with doors slamming but either than that would recommend. Staff was amazing and cleaning staff was astonishing

10

José

22 Feb 2025

·

Stayed 2 nights

Bem localizado, funcionários atenciosos, hotel limpo, excelente café. Perto de restaurantes

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10

Daniel

4 Aug 2025

·

Stayed 2 nights

Excelente servicio y limpieza.

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10

José

27 Feb 2025

·

Stayed 1 night

Extremamente bem localizado, funcionários atenciosos, hotel limpo, café da manhã muito bom! Quartos excelentes

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10

ANTONIO

11 Feb 2026

·

Stayed 1 night

Perfecto en todo, limpieza, servicio, ubicación, de lo mejor de Madrid.

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4

Inge

6 Mar 2023

·

Stayed 4 nights

Nice hote,l but too many issues with the room. I was very unlucky with the room . First shower at arrival bathroom flooded. Air condition didn't work 26C all night. .Couldn't be repaired so I had to change rooms, but didn't get the room with the view what I paid for. The day before departure no room service I had to call for service. At Checkout my bill had to be adjusted for food and drinks , but my credit card still shows a far higher amount pending. Sadly too many problems for a pleasant stay.

10

Ruchi

12 Feb 2026

·

Stayed 3 nights

Had a wonderful time, staff was excellent, hotel room was very clean, house keeping came regularly

10

Andrea

3 Jun 2023

·

Stayed 5 nights

Amazing hotel and staff. Everyone was kind, helpful and focused on ensuring a great experience. We loved the room with the terrace and all the amenities. Beautiful hotel, very clean. Daily room service was prompt and well done. Would definitely stay here again when we come to Madrid.

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Rooms

Guests praise comfortable beds, strong showers and thoughtful design, with many finding rooms quiet thanks to good insulation. Some report compact layouts, door-slamming noise, or terraces/balconies without views; a few mention squeaky floors or noise from motorized blinds.

Related guest reviews

8

Izhar

20 Jun 2024

·

Stayed 3 nights

Nice hotel,good location,rooms are a bit small

10

joao arthur

6 Sept 2025

·

Stayed 3 nights

Traveling with my family and booked two rooms. Couldn’t have chosen better. Well located and easy to walk around to all places, this hotel is definitely worth staying when in Madrid. The concierge and all staff were so nice and made our stay super pleasant. Have to thank Camila for her great advice concerning restaurants and helpful info regarding the city. The bed is very comfortable and although it’s a busy neighborhood you cannot hear a noise as the windows are noise proof. As a matter of fact we will be returning at the end of our trip and couldn’t be more pleased to have chosen it again. We have stayed at the Thompson in a previous trip to London and it was also amazing.

10

Patrick

11 Oct 2025

·

Stayed 4 nights

Clean room just a little noisy neighbours with doors slamming but either than that would recommend. Staff was amazing and cleaning staff was astonishing

10

Kfir

23 Jun 2025

·

Stayed 2 nights

Great service location and rooms

10

april

19 May 2025

·

Stayed 1 night

Gorgeous room decor!

10

Agustin

23 Jun 2025

·

Stayed 1 night

Great room, great location! The staff was amazing and very helpful. Room was very spacious and very comfortable.

8

Marcelo

10 Nov 2025

·

Stayed 1 night

Room was very comfortable and had good amenities.

8

Michael

24 Sept 2025

·

Stayed 3 nights

Rooms are a bit of a challenge compared to traditional hotels

10

Christopher

16 Sept 2025

·

Stayed 4 nights

VERY nice modern property with quiet rooms and all the amenities you would expect from a Thompson. Close to all the tourist attractions and shopping. I would recommend for a visit to Madrid.

10

Jessica

25 Sept 2025

·

Stayed 4 nights

Absolutely amazing hotel. The room is so comfortable, absolute best shower ever, and prime location. The rooftop is beautiful, as well as, the lobby. The staff is top notch- most kind, attentive, helpful. We loved it and would definitely go back.

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Service

Service is widely praised as warm, professional and proactive, with helpful concierge support and thoughtful touches. A few guests reported lapses or miscommunication, including rooftop bar service and taxi coordination.

Related guest reviews

10

joao arthur

6 Sept 2025

·

Stayed 3 nights

Traveling with my family and booked two rooms. Couldn’t have chosen better. Well located and easy to walk around to all places, this hotel is definitely worth staying when in Madrid. The concierge and all staff were so nice and made our stay super pleasant. Have to thank Camila for her great advice concerning restaurants and helpful info regarding the city. The bed is very comfortable and although it’s a busy neighborhood you cannot hear a noise as the windows are noise proof. As a matter of fact we will be returning at the end of our trip and couldn’t be more pleased to have chosen it again. We have stayed at the Thompson in a previous trip to London and it was also amazing.

2

ABBAS

30 Mar 2024

·

Stayed 4 nights

Staff are not helpful.

8

gary

20 Jun 2025

·

Stayed 4 nights

Nickah who was working at the reception was absolutely incredible. The customer service was so outstanding way beyond any hotel I have stayed at. She made sure everything we needed was sorted and happy to assist us whatever direction was necessary. She is the best ambassador the hotel could hope to have. The other staff were also very good but Nickah was exceptional!

10

Nicole

12 Jan 2025

·

Stayed 3 nights

The client service was kind & friendly & accommodating -- really top-notch! They have yummy free breakfast for you upon arrival & got us into our room by 11am ... Centrally located, cool building & interior design, super comfy bedding & perfect bathroom!

8

Madeleine

28 Jun 2024

·

Stayed 1 night

The rooftop pool deck is amazing! The rooms are clean and modern. The staff was friendly but not enough English speakers. The location is very walkable but they should have informed people of the massive construction on the plaza where the hotel is located. It was loud, dusty and not attractive. Finally, at departure we asked reception to get us a taxi to the train station, showed them out ticket and they spoke to taxi driver (because none of them speak English) and we were taken to the wrong station (they took us to one 30 min from city when our train departed from the one in city center) and we missed our train. When we tried to call hotel for assistance, no one answers phone at front desk. This left us with bad feelings about our stay.

10

Anthony

18 Jan 2025

·

Stayed 4 nights

Excellent property in Centro/Sol. Hotel sits on Plaza Del Carmen which is currently being upgraded and should be lovely when complete. Location is Chueca adjacent with easy access to Malasaña, Retiro, Gran Via, and most attractions. David, Santi, and Manuel showed me nothing but comfort and grace. Thank you so much!

10

NITI

25 Nov 2024

·

Stayed 3 nights

Great service!

10

Gustavo

27 Feb 2025

·

Stayed 3 nights

Property is very modern and in a perfect location. There was a little bit of construction near by so it made it hard to get dropped off at the property but that’s out of their control and not their fault. We really enjoyed our stay and the staff was extremely friendly and personal

10

Brianna

2 Oct 2023

·

Stayed 3 nights

I had an amazing stay at the Thompson! The room was spacious, clean, and felt very luxurious. The included breakfast was incredible. The hotel staff were super friendly, kind, and welcoming. Camilla in reception was an especially warm and helpful person during my stay. The service overall was attentive and thoughtful. The location was incredibly walkable and convenient. The Thompson was an incredible way to kick off my trip in Madrid. Very highly recommend and would stay again!

10

Nicole

23 Jul 2025

·

Stayed 2 nights

We had a wonderful stay at the Thompson Madrid. This elegant hotel is perfectly situated in the heart of downtown, making it easy to explore everything the city has to offer. The rooms are spacious, beautifully designed, and exceptionally comfortable, with thoughtful details and modern amenities throughout. The staff was truly outstanding—warm, intelligent, and always eager to assist with anything we needed. One of the highlights was the rooftop pool and bar, which offered a peaceful retreat from the city below. We’ll definitely return and highly recommend it to anyone visiting Madrid.

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Location

Prime central location near Puerta del Sol and Gran Vía, very walkable to major attractions. Ongoing Plaza del Carmen construction can hinder drop-offs and occasionally add noise or dust.

Related guest reviews

10

Sion

28 Sept 2024

·

Stayed 4 nights

Construction in front of the property.

10

Anthony

18 Jan 2025

·

Stayed 4 nights

Excellent property in Centro/Sol. Hotel sits on Plaza Del Carmen which is currently being upgraded and should be lovely when complete. Location is Chueca adjacent with easy access to Malasaña, Retiro, Gran Via, and most attractions. David, Santi, and Manuel showed me nothing but comfort and grace. Thank you so much!

10

PABLO ALVAREZ

8 Dec 2023

·

Incredible location, walking distance from Madrid’s city Centre. Hard to access by car/taxi.

8

JOSE

8 Nov 2024

·

Stayed 3 nights

Excellent hotel! The only problem is that the construction of the “plaza” limits the access and complicates the transportation.

8

Lauren

26 Nov 2023

·

Stayed 4 nights

The room was comfortable and clean but for the price I would stay elsewhere. Hard to reach by cab, surround by construction zone, massive crowds on Gran via. Not a great choice

10

Pedro Luiz

2 Oct 2023

·

Stayed 6 nights

Localização espetacular. "Walk distance" dos principais museus de Madri.

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10

Christopher

16 Sept 2025

·

Stayed 4 nights

VERY nice modern property with quiet rooms and all the amenities you would expect from a Thompson. Close to all the tourist attractions and shopping. I would recommend for a visit to Madrid.

10

Gustavo

27 Feb 2025

·

Stayed 3 nights

Property is very modern and in a perfect location. There was a little bit of construction near by so it made it hard to get dropped off at the property but that’s out of their control and not their fault. We really enjoyed our stay and the staff was extremely friendly and personal

10

Nicole

23 Jul 2025

·

Stayed 2 nights

We had a wonderful stay at the Thompson Madrid. This elegant hotel is perfectly situated in the heart of downtown, making it easy to explore everything the city has to offer. The rooms are spacious, beautifully designed, and exceptionally comfortable, with thoughtful details and modern amenities throughout. The staff was truly outstanding—warm, intelligent, and always eager to assist with anything we needed. One of the highlights was the rooftop pool and bar, which offered a peaceful retreat from the city below. We’ll definitely return and highly recommend it to anyone visiting Madrid.

10

Rodolfo

19 Sept 2024

·

Stayed 4 nights

Good location close to the Plaza del Sol.

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Dining

Breakfast and the on-site restaurants receive frequent praise for quality and taste. Room service and bar experiences can be uneven or pricey.

Related guest reviews

8

Marzena

26 Aug 2025

·

Stayed 2 nights

The property and staff were great. Room service was overpriced. We paid 80 E for a 1 person pizza, a cheesburger and club sandwich with a small bag of potato chips.

10

Anton Leslie

6 Jan 2024

·

Stayed 3 nights

Beautiful boutique hotel, great rooms/suites, well kept and maintained. Centrally located. The in-house bar, restaurants, and breakfast were great. The accommodated a late checkout at no additional cost. The concierge was very helpful finding reservations for dinner and parties New Year’s Eve which was a tall order. They also had a small cocktail party and NYE event at the hotel which were lovely and also complementary. Highly recommended.

8

Christopher

25 Oct 2023

·

Stayed 4 nights

Front desk staff was great. Lobby bar staff also great. Hijos de Tomas (basement cocktail bar) did not know how to make any of their signature cocktails, which was odd. Breakfast at Otto was good. Rooftop bar and pool deck was closed without any reason given, which was pretty frustrating given how significantly it is used in the promo images and marketing for the hotel. Housekeeping staff could use some retraining - a housekeeper tried to bar entry from our room (we unlocked with a key) when she was cleaning the room when we needed to enter to drop off some items and collect items from the safe. She was relatively rude about it as well, which was frustrating given the cost and positioning of this hotel brand. The property itself is excellent, the location is excellent, the bed is comfortable, and the room is stylish. I'm not sure if I would choose it over the Edition again though.

10

Bruce

6 Mar 2023

·

Stayed 2 nights

Best hotel breakfast — instead of buffet, it was a lovely individually prepared meal. Wonderful house baked pastries too. And helpful welcoming staff. Modern comfortable rooms.

10

Kimberley

15 Apr 2025

·

Stayed 5 nights

The staff was terrific! Very helpful and friendly. The restaurant was convenient for breakfast and the food was good. The hotel is centrally located with an almost complete new plaza in front and a taxi stand is just on the opposite side from the hotel. This made our museum trips much easier. The room wasn’t large, but it had a great shower.

8

Patricia

11 Jan 2023

·

Stayed 19,360 nights

Habitaciones muy cómodas. Fantastico mini bar Muy buen servicio con bienvenida mientras tomas un buen zumo y una tapa de jamón ibérico. Buen restaurante del grupo La Ancha. Lo malo es que no hay parking y te hablan 25€ la noche

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10

Manon

28 May 2023

·

Stayed 7 nights

Amazing service - all smile - ready to help - brand new hotel - very nice up to date design Must try the Chocolate Tart at hotel restaurant- Amazzzzing

10

Brianna

2 Oct 2023

·

Stayed 3 nights

I had an amazing stay at the Thompson! The room was spacious, clean, and felt very luxurious. The included breakfast was incredible. The hotel staff were super friendly, kind, and welcoming. Camilla in reception was an especially warm and helpful person during my stay. The service overall was attentive and thoughtful. The location was incredibly walkable and convenient. The Thompson was an incredible way to kick off my trip in Madrid. Very highly recommend and would stay again!

10

Denisleydis

12 Oct 2025

·

Stayed 4 nights

Loved our stay here! Everyone was extra nice and helpful! We liked the food at the downstairs restaurant, BARRA.

10

Leigha

6 Apr 2023

·

Stayed 5 nights

The service was outstanding. Very helpful in so many ways. They upgraded us to the top floor where we had a lovely view of the town square. The food was very delicious. Be sure to order the full breakfast. And dinner was amazing. Location close to everything we wanted to do. We got up late on our last day. They where quick to help us get going. They even put our luggage on a cart and rushed us to a taxi so we could make our train on time. Next time we are in Madrid this will be our home.

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $701	2 $786	3 $738
4 $628	5 $748	6 $805	7 $757	8 $829	9 $941	10 $828
11 $742	12 $600	13 $588	14 $588	15 $692	16 $921	17 $792
18 $588	19 $589	20 $605	21 $824	22 $1,707	23 $1,508	24 $1,567
25 $941	26 $1,406	27 $615	28 $610	29 $588	30 $636	31 $521

Thompson Madrid, by Hyatt

Prices for Thompson Madrid, by Hyatt

Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Terrace

Suite, 2 Bedrooms

Suite, Terrace

Room, 1 King Bed (City View)

Room, 2 Twin Beds (City View)

Room, 1 King Bed, Balcony

Junior Studio Suite, Terrace

Suite (Penthouse)

Suite, 1 King Bed, City View

Room, 1 King Bed

Deluxe Room, 1 King Bed

Suite, Terrace, Corner

Guest reviews of Thompson Madrid, by Hyatt

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Thompson Madrid, by Hyatt

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25 $675	26 $758
27 $683	28 $588	29 $588	30 $689