Is parking available at the property?

Complimentary parking is available nearby. Self parking is also offered on-site for a fee of EUR 36 per day.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are served on weekdays from 8:30 AM to 10:30 AM and on weekends from 8:30 AM to 11:00 AM for a fee of approximately EUR 19 for adults and children.

Are pets allowed at the property?

No pets are allowed, but service animals are permitted.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM until midnight, and check-out is by 11:00 AM. Early or late check-in/check-out may be available upon request, and guests should contact the property at least 48 hours before arrival for arrangements.

Is there an airport shuttle service available?

A roundtrip airport shuttle is available for a surcharge of EUR 70 per vehicle (one-way, maximum occupancy 7). Guests must contact the property with arrival details before travel to arrange the transfer.

What accessibility features are available for guests with disabilities?

The property features an elevator and step-free entrances, making it accessible for guests with disabilities. Public areas and rooms are wheelchair-accessible.

What is the location of the property in relation to key landmarks?

The property is centrally located in Madrid, just a 4-minute walk from Plaza de España - Princesa and a 10-minute walk from Gran Via. It is 1.6 miles from the Royal Palace of Madrid and 1.8 miles from Plaza Mayor. Public transport options are available nearby.

What are the policies for guests staying with children?

Children are welcome at the property. There is no charge for children staying for free, but rollaway or extra beds are not available. Free cribs are available on request.

What are the policies regarding extra beds and cribs?

The property offers free cribs upon request. Rollaway or extra beds are not available.

Smartr Madrid Gran Via Apartments

What guests think

At Smartr Madrid Gran Via Apartments, guests frequently highlight very spacious, modern apartments and strong cleanliness, plus a convenient location near Gran Vía, metro links, and supermarkets that works well for families and short city stays.

However, several reviews report delayed access codes and late check-ins, with mixed responsiveness when issues arise. There are also isolated maintenance problems, such as a broken sofa bed, and occasional tech hiccups with Wi-Fi or digital door access. A solid apartment-style base for Madrid, with occasional service variability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Not enough information in reviews.

Related guest reviews

8

Irms

3 Jun 2024

·

Stayed 3 nights

Het appartement is enorm groot met een ruim balkon. De communicatie verliep snel en duidelijk via whatsapp. Wel jammer dat er geen lockers of ruimte is om je koffers voor je laatste dag kan stallen.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews consistently praise very clean, well-kept apartments. A rare complaint mentions a dirty unit.

Related guest reviews

10

Amanda

30 May 2023

·

Stayed 4 nights

Muy cómodo el apartamento muy limpio y agradable todo muy bien en general.

Translate

10

ERIK

30 Jan 2026

·

Stayed 1 night

Espaciosa, limpia. Todo genial

Translate

4

Hugo

14 Aug 2025

·

Stayed 7 nights

Stay away. Place is dirty. Check in is a

10

jenny

7 Apr 2023

·

Stayed 2 nights

El personal muy amable, y la limpieza excelente.

Translate

10

Kiara

19 Jun 2023

·

It is super clean and very nice. It had air conditioning which was really nice. The apartment was super nice and I’d definitely recommend staying here

10

Jennie A

5 Jul 2025

·

Stayed 3 nights

Third time staying here and love it….. highly recommended it, great location, nice and clean and very easy to communicate with staff.

10

Lyndsey

26 Oct 2023

·

Stayed 2 nights

Great well equipped apartment. Very spacious and clean. Really close to San Bernardo metro.

8

Gennaro

19 May 2022

·

Stayed 3 nights

Struttura pulita e ben posizionata. Dopo qualche problema con l email per ricevere il codice dell appartamento, ci hanno subito risposto via whatsapp con tutte le istruzioni e in 10 minuti eravamo dentro. L’importanza di avere comunque una reception e rispondere ai clienti in caso di problemi fa di questa struttura una delle migliori. Top!!

Translate

10

Gabriela Zesaty

1 Nov 2025

·

Stayed 2 nights

Mi estancia fue excelente. La anfitriona nos recibió con mucha amabilidad y nos permitió ingresar antes de la hora del check-in, lo cual fue un gran detalle. El lugar estaba impecablemente limpio y bien cuidado. Sin duda, recomiendo este alojamiento por su servicio y limpieza.

Translate

10

Diarmid

17 Jul 2023

·

Stayed 4 nights

Lovely clean and spacious apartment in a great central location. Perfect for a family with two bedrooms and two bathrooms.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Apartments are spacious, modern, and well equipped for families, with some units offering balconies or terraces and full kitchens. A few issues appear, including a broken sofa bed, thin pillows or missing fitted sheets, and occasional Wi-Fi instability.

Related guest reviews

10

ERIK

30 Jan 2026

·

Stayed 1 night

Espaciosa, limpia. Todo genial

Translate

6

Behdad Rashedy

16 Mar 2024

·

Stayed 5 nights

I lived everything about the property. But we couldn’t check in on time because they forgot to send us the link to check in. They send us the link at 3:35 and normal check in time is 3 o’clock. They knew we were waiting but things went wrong. Next day water heater went out but they fixed it thankfully. Next day the internet kept going off and on and kept messing with the key link. So we had to get an actual key to open the door. Other than that loved the property and staff of the hotels.

10

Amanda

19 Jul 2024

·

Stayed 1 night

Súper modern and very spacious! Great decor! Amazing views! Amazing location

10

Eduardo

22 Sept 2024

·

Stayed 1 night

Muy amplio el apartamento y con una gran terraza, totalmente remodelado y modernizado. Tuvimos una demora en la devolución del depósito en efectivo pero al final todo se solucionó

Translate

4

Sara

25 Jul 2025

·

Stayed 2 nights

The property itself was beautiful, clean. Great location walkable to restaurants, shopping, transit etc. our room was over an hour late which was unfortunate bc I had small tired children. We booked an apartment with 2 bedrooms and a pull out couch to sleep 5 people. 1st night we tried to pull out the couch and it wouldn’t come out then was crooked and collapsed when my son tried to sleep on it. There were springs on the floor and under the couch. We contacted reception who continuously asked us if we were opening it correctly and told us maintenance wasn’t available at 11pm. We had to put my son on the floor on some pillows. We were assured in the morning maintenance would come to fix it. The next day we went out & returned late in the evening after our excursions. The couch was not fixed, someone simply had come over to fix it but just closed it up it seemed. 2nd night we tried to open it again and it wouldn’t open and in fact was worse. I spoke with the reception and after arguing for 40 minutes telling them it won’t open even though they insisted it was fixed, I threatened to go down to reception & demand to speak to a manager & they finally called an emergency maintenance guy. He came & even he couldn’t open it … I’m Portuguese & understood when he even said it was broken. My son didn’t have a bed again. After arguing we were offered a 50% refund for our apartment. So if you’r getting a room for 5 make sure to check the pull out. All parts of a room should be working!

8

Anders

18 Oct 2023

·

Stayed 5 nights

Fin lejlighed med fuldt køkken. Ligger godt centralt. Eneste minus var manglende plads til at sidde ved et spisebord. Der var kun et lille bord/disk, som var så skrå at tallerkner var ved at glide af. Men perfekt sted, hvis I regner med at spise ude.

Translate

8

Tennille

24 Mar 2025

·

Stayed 2 nights

The property was older than the ones we staying at our other destinations. It wasn't in as good of shape. We were traveling with our 3 children and it was large enough for a family of 5. It was close to everything we wanted to see!

10

Diarmid

17 Jul 2023

·

Stayed 4 nights

Lovely clean and spacious apartment in a great central location. Perfect for a family with two bedrooms and two bathrooms.

10

Ruben

27 Aug 2025

·

Stayed 9 nights

Comodo para 2 adultos y 4 niñas, el estado del apartamento se ve y se siente recien renovado. Los Aires Acondicionado funcionaron excelente en la ola de calor, Supermercado enfrente. Sitios de comidas cercanos, ubicacion aceptable pero toma 10 minutos caminando para llegar a la Gran Via.

Translate

8

Irms

3 Jun 2024

·

Stayed 3 nights

Het appartement is enorm groot met een ruim balkon. De communicatie verliep snel en duidelijk via whatsapp. Wel jammer dat er geen lockers of ruimte is om je koffers voor je laatste dag kan stallen.

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff are often friendly and helpful, and some guests found WhatsApp support responsive. That said, several report delayed access codes or late check-ins and slow resolution of maintenance problems.

Related guest reviews

6

Behdad Rashedy

16 Mar 2024

·

Stayed 5 nights

I lived everything about the property. But we couldn’t check in on time because they forgot to send us the link to check in. They send us the link at 3:35 and normal check in time is 3 o’clock. They knew we were waiting but things went wrong. Next day water heater went out but they fixed it thankfully. Next day the internet kept going off and on and kept messing with the key link. So we had to get an actual key to open the door. Other than that loved the property and staff of the hotels.

4

Sara

25 Jul 2025

·

Stayed 2 nights

The property itself was beautiful, clean. Great location walkable to restaurants, shopping, transit etc. our room was over an hour late which was unfortunate bc I had small tired children. We booked an apartment with 2 bedrooms and a pull out couch to sleep 5 people. 1st night we tried to pull out the couch and it wouldn’t come out then was crooked and collapsed when my son tried to sleep on it. There were springs on the floor and under the couch. We contacted reception who continuously asked us if we were opening it correctly and told us maintenance wasn’t available at 11pm. We had to put my son on the floor on some pillows. We were assured in the morning maintenance would come to fix it. The next day we went out & returned late in the evening after our excursions. The couch was not fixed, someone simply had come over to fix it but just closed it up it seemed. 2nd night we tried to open it again and it wouldn’t open and in fact was worse. I spoke with the reception and after arguing for 40 minutes telling them it won’t open even though they insisted it was fixed, I threatened to go down to reception & demand to speak to a manager & they finally called an emergency maintenance guy. He came & even he couldn’t open it … I’m Portuguese & understood when he even said it was broken. My son didn’t have a bed again. After arguing we were offered a 50% refund for our apartment. So if you’r getting a room for 5 make sure to check the pull out. All parts of a room should be working!

10

jenny

7 Apr 2023

·

Stayed 2 nights

El personal muy amable, y la limpieza excelente.

Translate

10

Heine

4 Oct 2022

·

Stayed 3 nights

Skøn lejlighed helt perfekt og meget rent. Beliggenhed var god. Fik ikke koderne til døren til tiden, men først efter flere opkald, ophold til hotels og sendte mail, vi vi dem, heldigvis landede vi sent, så det gik Den automatiske dør var svær at finde ud af, det tig ca tre forsøg hver gang vi skulle åbne døren. Men trods lidt kommunikations mangel og døren, kommer vi gerne tilbage den denne skønne lejlighed.

Translate

10

Jennie A

5 Jul 2025

·

Stayed 3 nights

Third time staying here and love it….. highly recommended it, great location, nice and clean and very easy to communicate with staff.

8

Gennaro

19 May 2022

·

Stayed 3 nights

Struttura pulita e ben posizionata. Dopo qualche problema con l email per ricevere il codice dell appartamento, ci hanno subito risposto via whatsapp con tutte le istruzioni e in 10 minuti eravamo dentro. L’importanza di avere comunque una reception e rispondere ai clienti in caso di problemi fa di questa struttura una delle migliori. Top!!

Translate

10

Gabriela Zesaty

1 Nov 2025

·

Stayed 2 nights

Mi estancia fue excelente. La anfitriona nos recibió con mucha amabilidad y nos permitió ingresar antes de la hora del check-in, lo cual fue un gran detalle. El lugar estaba impecablemente limpio y bien cuidado. Sin duda, recomiendo este alojamiento por su servicio y limpieza.

Translate

8

Joe

30 Jul 2025

·

Stayed 2 nights

Awesome suite, close to all amenities but the communication could be better, waited 3 hours after check in time for the room key

10

PABLO

1 Jul 2023

·

Stayed 3 nights

Great location and superb accommodation. Staff was so friendly and professional. I will stay in this same property in my next trip to Madrid.

6

Danny

31 Aug 2022

·

Stayed 4 nights

Team have terrible communication problem, they barely answer back. Check in was terrible since they didn’t send the building access codes in advance and they delayed the delivery of the flat until 5 pm while we were waiting in the street. They have Mr. Juan who is great in communication, and showed up the second day and saved our stay. Whiteout him, their communication is terrible!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Central, walkable location near Gran Vía, San Bernardo metro, restaurants, and supermarkets, making sightseeing easy.

Related guest reviews

8

HATIM

25 Jul 2023

·

Stayed 3 nights

Good property in a safe neighborhood, close the street from two supermarkets, clean and easy access

10

ANTHONY

5 Jul 2023

·

Stayed 4 nights

Tres propre, tres bien située, easy check in, je recommande je reviendrai

Translate

10

Gregory

18 Jul 2024

·

Stayed 1 night

Great location

10

Tülay

20 Apr 2025

·

Stayed 2 nights

I had an absolutely wonderful experience staying at Smartr Hotel. The apartment was incredibly modern, cozy, and spacious – overall just fantastic! It was beautifully designed and had everything needed for a comfortable stay. The location was equally impressive. Situated on a charming street with plenty of cafés, bakeries, supermarkets, and more, it had a very local and welcoming vibe. It was only about 10 minutes away from Gran Vía, which was perfect – close enough to the city center, but just far enough to escape the crowds and noise. I will definitely rent this apartment again in the future and would wholeheartedly recommend it to friends and family. A true gem in the city!

10

jones

29 Aug 2024

·

Stayed 2 nights

Convenient location. Great apartment for kids.

10

Lyndsey

26 Oct 2023

·

Stayed 2 nights

Great well equipped apartment. Very spacious and clean. Really close to San Bernardo metro.

10

Yenisleydis

25 Nov 2023

·

Stayed 6 nights

Excellent property close y to everything

10

Ruben

27 Aug 2025

·

Stayed 9 nights

Comodo para 2 adultos y 4 niñas, el estado del apartamento se ve y se siente recien renovado. Los Aires Acondicionado funcionaron excelente en la ola de calor, Supermercado enfrente. Sitios de comidas cercanos, ubicacion aceptable pero toma 10 minutos caminando para llegar a la Gran Via.

Translate

10

Irina

14 Jul 2023

·

Stayed 3 nights

Perfect apartment, it had all we needed, it's well-situated in the center of Madrid

10

JOSE

31 Jul 2024

·

Stayed 5 nights

Property is in very good conditions and is very well located with many restaurants, shopping and site seeing close by.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Not enough information in reviews.

Related guest reviews

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2 $265	3 $331	4 $431	5 $414	6	7
8	9 $226	10 $275	11 $291	12 $292	13	14
15 $335	16 $296	17 $353	18 $353	19 $258	20	21
22 $240	23 $376	24 $457	25 $671	26 $234	27	28
29 $189	30 $260

Smartr Madrid Gran Via Apartments

About this property

Location

Room options

Superior Apartment, Terrace

Apartment, 2 Bedrooms, 2 Bathrooms

Guest reviews of Smartr Madrid Gran Via Apartments

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Smartr Madrid Gran Via Apartments

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15	16 $341	17
18 $312	19	20 $328	21	22	23	24
25	26 $647	27 $569	28 $285	29 $354	30	31