Name: Zao Shiki no Hotel
Address: Zao Onsen 1272, Zaoonsen, Yamagata, Japan, Yamagata, Yamagata Prefecture, Japan
Rating: 8.8

Guest reviews

8.8

Fabulous

Based on 620 verified reviews

Who stays here?

Couple

22%

Family

41%

Group

26%

Solo

8%

What guests think

AI-generated summary based on recent guest reviews

At Zao Shiki no Hotel, travelers consistently praise the relaxing hot springs, generous meals, and friendly service near the slopes; however, rates can run high in ski season and a few guests reported communication issues.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

10

Lawrence

Feb 17, 2026

·

Stayed 2 nights

Extremely comfortable, excellent staff and outstanding service!

10

Chi-Shiou

Feb 13, 2026

·

Stayed 1 night

Good

10

Vanessa

Jan 5, 2026

·

Stayed 2 nights

Comfortable and great location. A few minutes to the ski resort.

10

Christina

Nov 30, 2025

·

Stayed 1 night

Every detail was considered for the ultimate relaxing stay. The meals were great, the lobby always had refreshments and the massaging chair in the room was perfect. The main draw to staying here was the hot springs. I was relieved that my tattoo was not an issue in the baths. I would love to come back and stay longer next time!

2

Jan

Nov 5, 2025

·

Stayed 1 night

We were very disappointed with our stay. We were astonished that in a hotel that also welcomes international guests, no one spoke English. The check-in process was unprofessional. Furthermore, we weren't informed that dinner reservations were required. When we wanted to eat, there was neither space nor food available – we ended up having to buy food in Lawson. This is absolutely unacceptable for us at this price point. We had expected significantly more and unfortunately cannot recommend this hotel to foreign guests. They took our money, but we didn't receive the service we expected.

Zao Onsen 1272, Zaoonsen, Yamagata, Japan

Location

Zaoonsen, a neighborhood in Yamagata, is home to Zao Onsen Zao Shiki No Hotel. Sato Museum of History and Culture and Yamagin Kenmin Hall are cultural highlights, and some of the area's activities can be experienced at Zao Hot Springs Ski Resort and Zao Sanroku Ropeway. Lina World and Beni no Kura are also worth visiting.

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 19:00

Before 10:00

Good to know

Additional policies and info about this property.

FAQs

Complimentary parking is available on-site for guests. The parking is uncovered and does not require a reservation.

A delightful breakfast is available at the hotel, allowing guests to enjoy a satisfying meal to start their day.

Pets are not allowed at the property. However, service animals are exempt from this policy.

Check-in time starts at 14:00 and ends at 19:00. Check-out time is 10:00. Early or late check-in/check-out may be available upon request.

The property features step-free entrances and wheelchair-accessible facilities in public areas. Additionally, elevators are available for ease of movement within the hotel.

The hotel is located in Zaoonsen, Yamagata, providing easy access to Zao Hot Springs Ski Resort and Zao Quasi-National Park. Cultural highlights like the Sato Museum of History and Culture are nearby, making it a convenient spot for exploration.

Children 6 years old and younger are not permitted at the property, ensuring a tranquil environment for all guests.

The property does not offer cribs or rollaway beds, and extra-person charges may apply. No additional beds are available for guests.

Zao Shiki no Hotel

Amenities

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