Kasuitei Ooya
US$347
/ night
Avg. for November
Prices for Kasuitei Ooya
Select dates to see prices and availability
US$347
/ night
Avg. for November
Monthly average prices
Nightly prices at Kasuitei Ooya average US$183 in the cheapest month (June) and US$347 in the most expensive month (November), based on the last 12 months.
| Month | Average price |
|---|---|
| January | US$226 |
| February | US$254 |
| March | US$264 |
| April | US$278 |
| May | US$292 |
| June | US$183 |
| July | US$209 |
| August | US$222 |
| September | US$224 |
| October | US$336 |
| November | US$347 |
| December | US$277 |
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Nov · US$347
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Most expensive: November (~US$347)
Cheapest: June (~US$183)
About this property
Relax at this spa ryokan with hot tub, sauna, and room service, just minutes from Lake Kawaguchi and Fuji-Q Highland.
Location
Located in Fujikawaguchiko, Kasuitei Ohya is near a boardwalk. Chureito Pagoda and Kitaguchiihongu Fuji Sengen Shrine are notable landmarks, and the area's natural beauty can be seen at Lake Kawaguchi and Lake Saiko. Don't miss out on a visit to Fuji-Q Highland.
Parking
Sauna
Non-smoking rooms
Room service
Housekeeping
Safe-deposit box
Room options
7
Japanese-Style Room with Shared Bathroom No View
Room details
2 Futon Beds
Sleeps 2
140 ft²
Air ConditioningHeatingShared BathroomAccessible by Stairs
18
Japanese-Style Room Selected At Check-In
Room details
4× Futon Beds
Sleeps 4
183 ft²
Air ConditioningHeatingShared BathroomAccessible by Stairs
7
Quadruple Room with Lake View
Room details
2 Single Beds
and 4× Futon Beds
Sleeps 6
323 ft²
Lake ViewAir ConditioningHeatingShared BathroomAccessible by Stairs
5
Twin Room with Shower No View
Room details
2 Single Beds
Sleeps 2
215 ft²
Air ConditioningHeatingSafety Deposit BoxAccessible by Stairs
4
Quadruple Room with Private Bathroom
Room details
4× Futon Beds
Sleeps 4
280 ft²
Lake ViewAir ConditioningHeatingSafety Deposit BoxAccessible by Stairs
6
Twin Room with Shared Bathroom
Room details
2 Futon Beds
Sleeps 2
183 ft²
Air ConditioningHeatingShared BathroomAccessible by Stairs
9
Premium Suite Annex No View
Room details
2 Single Beds
Sleeps 5
1507 ft²
Air ConditioningHeatingKitchen
16
Room with Tatami Area No View
Room details
2 Single Beds
and 2 Futon Beds
Sleeps 4
323 ft²
Air ConditioningHeatingShared BathroomAccessible by Stairs
16
Japanese-Style Room with Shigaraki Yaki Open-Air Bath and Lake View
Room details
5× Futon Beds
Sleeps 5
280 ft²
Lake ViewAir ConditioningHeatingShared BathroomAccessible by Stairs
7
Suite with Lake View Annex
Room details
2 Single Beds
Sleeps 2
1076 ft²
Lake ViewAir ConditioningHeatingKitchen
Guest reviews of Kasuitei Ooya
8.7
Fabulous
Based on 1,908 verified reviews
Who stays here?
Couple
32%
Family
47%
Group
20%
What guests think
AI-generated summary based on recent guest reviews
Kasuitei Ooya offers a scenic lakeside ryokan experience near Kawaguchiko, with welcoming staff, relaxing public and private onsens, and generous Japanese meals, though some facilities feel dated and occasional cleanliness or service inconsistencies are reported.
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What guests think
Kasuitei Ooya offers a scenic lakeside ryokan experience near Kawaguchiko, with welcoming staff, relaxing public and private onsens, and generous Japanese meals, though some facilities feel dated and occasional cleanliness or service inconsistencies are reported.
Many guests value its quiet setting, lake and occasional Mt Fuji views, and handy shuttle that shortens the 10–15 minute walk to Kawaguchiko Station. Rooms range from traditional tatami spaces to larger suites; views vary by room, and a few mention thin futon mattresses or noise. Breakfasts and kaiseki-style dinners are widely praised for variety and portions, though schedules can be rigid and private baths or rooftop facilities may be under maintenance. Expect a classic, mostly comfortable ryokan stay with standout hospitality and scenery.
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AI-generated summary based on recent guest reviews
Facilities
Multiple public onsens (rooftop and basement) are praised, with a private onsen available for a fee; a shuttle to Kawaguchiko Station and nearby parking add convenience. Occasional maintenance affects the rooftop bath, and some facilities feel a bit dated.
Related guest reviews
10
Lai Ping
11 Jun 2024
·
Stayed 2 nights
Nice and clean Onsen hotel, unfortunately the onsen with view was under construction work.
Nice and clean Onsen hotel, unfortunately the onsen with view was under construction work.
10
Eric
28 Sept 2025
·
Stayed 2 nights
I had a positive stay at this hotel. The staff were friendly and helpful. Upon arrival, even before the official check-in time, they kindly offered to store my luggage so I could begin sightseeing right away. They also provided a complimentary shuttle to the bus terminal, which was very convenient. It is an easy walk downhill from the bus station to the hotel, but carrying luggage back uphill can be a challenge—so the shuttle was much appreciated. The room itself was clean, quiet, and comfortable, with excellent shower water pressure. The spa facilities are a highlight, though each has its own character. The 6th-floor spa offers a beautiful view of the lake. It features a small outdoor warm bath (suitable for two) and a large indoor warm bath, but no sauna, steam bath, or cold plunge. The basement spa, on the other hand, is more extensive, with a large outdoor bath overlooking a stone waterfall, a spacious indoor warm bath, a cold plunge bath, and a sauna. The sauna was not operating during my early-morning visit at 6 a.m., though to be fair, this may have been due to the early hour. The traditional Japanese breakfast was excellent, and the dining room provided a gorgeous view of the lake and surrounding mountains, making for a memorable start to the day. Overall, this property offers great service, very good value, and an excellent location. I would gladly recommend it to other travelers.
I had a positive stay at this hotel. The staff were friendly and helpful. Upon arrival, even before the official check-in time, they kindly offered to store my luggage so I could begin sightseeing right away. They also provided a complimentary shuttle to the bus terminal, which was very convenient. It is an easy walk downhill from the bus station to the hotel, but carrying luggage back uphill can be a challenge—so the shuttle was much appreciated. The room itself was clean, quiet, and comfortable, with excellent shower water pressure. The spa facilities are a highlight, though each has its own character. The 6th-floor spa offers a beautiful view of the lake. It features a small outdoor warm bath (suitable for two) and a large indoor warm bath, but no sauna, steam bath, or cold plunge. The basement spa, on the other hand, is more extensive, with a large outdoor bath overlooking a stone waterfall, a spacious indoor warm bath, a cold plunge bath, and a sauna. The sauna was not operating during my early-morning visit at 6 a.m., though to be fair, this may have been due to the early hour. The traditional Japanese breakfast was excellent, and the dining room provided a gorgeous view of the lake and surrounding mountains, making for a memorable start to the day. Overall, this property offers great service, very good value, and an excellent location. I would gladly recommend it to other travelers.
8
Ngai Hang
27 Apr 2025
·
Stayed 2 nights
Front desk staff speak good English. Room is clean and comfy. Most of us stayed at the basic standard Japanese style room and the huge Mt. Fuji is right behind the window. Huge carpark right across the street. I particularly want to give compliments to a front desk lady named 花梨（a taiwanese pretty lady). I lost my key for my luggage case. 花梨 proactively approached more than one local key man to help me opened the luggage case, which finally saved it from being forced opened and damaged.
Front desk staff speak good English. Room is clean and comfy. Most of us stayed at the basic standard Japanese style room and the huge Mt. Fuji is right behind the window. Huge carpark right across the street. I particularly want to give compliments to a front desk lady named 花梨（a taiwanese pretty lady). I lost my key for my luggage case. 花梨 proactively approached more than one local key man to help me opened the luggage case, which finally saved it from being forced opened and damaged.
10
Victoria
22 May 2025
·
Stayed 1 night
The private onsen was so worth it, it was an amazing experience!
The private onsen was so worth it, it was an amazing experience!
10
YouYu
23 Jun 2024
·
Stayed 2 nights
Loved the private and public onsens, especially the outdoor but concealed section of the public onsen
Loved the private and public onsens, especially the outdoor but concealed section of the public onsen
10
Amanda
28 Jul 2025
·
Stayed 1 night
Gorgeous view, amazing spa and wonderful staff!!
Gorgeous view, amazing spa and wonderful staff!!
10
ALAIN
9 May 2025
·
Stayed 1 night
Expérience immersive dans cet établissement au niveau des chambres et du déjeuner. Très bel onsen au dernier étage avec vue panoramique sur le lac
Expérience immersive dans cet établissement au niveau des chambres et du déjeuner. Très bel onsen au dernier étage avec vue panoramique sur le lac
10
Alvin
12 Jan 2024
·
Stayed 1 night
Very impressive experience, staff are nice, helpful and can speak english. Wonderfull meal and breakfast. Parking is easy and close by. This hotel respect privacy. Just make sure to book lake view room, otherwise there is a chance that you will be assigned to the older wing/building of this hotel without outside view. Finally, try out all of their amazing hot spring is a must!! Will book again and recommend to others.
Very impressive experience, staff are nice, helpful and can speak english. Wonderfull meal and breakfast. Parking is easy and close by. This hotel respect privacy. Just make sure to book lake view room, otherwise there is a chance that you will be assigned to the older wing/building of this hotel without outside view. Finally, try out all of their amazing hot spring is a must!! Will book again and recommend to others.
10
MEI LING
21 May 2025
·
Stayed 2 nights
旅館在湖邊，周邊有購物+飲食商店，出入非常方便。旅館有shuttle bus接送，但不設預約，只是到站後至電到他們便可，亦可步行前往，大約15分鐘到達。又可在河口湖站1号牌站乘坐Red Line bus前往，到達站号碼是8号站，十分方便。旅館與乘搭上山Cable和坐遊船地方距離十分近，步行都只是5分鐘便到達。 至於酒店設施，地下和頂樓有温泉可供大家使用，由其頂樓温泉是露天，可以看到整個河口湖，風景已美，浸住温泉看風景，真係好正。早，晚餐都好豐富，好味道。整體來說這間旅館值得再來一次。
旅館在湖邊，周邊有購物+飲食商店，出入非常方便。旅館有shuttle bus接送，但不設預約，只是到站後至電到他們便可，亦可步行前往，大約15分鐘到達。又可在河口湖站1号牌站乘坐Red Line bus前往，到達站号碼是8号站，十分方便。旅館與乘搭上山Cable和坐遊船地方距離十分近，步行都只是5分鐘便到達。 至於酒店設施，地下和頂樓有温泉可供大家使用，由其頂樓温泉是露天，可以看到整個河口湖，風景已美，浸住温泉看風景，真係好正。早，晚餐都好豐富，好味道。整體來說這間旅館值得再來一次。
8
Huiling
22 Jun 2024
·
Stayed 2 nights
本次入住時間不巧屋頂浴場工事中有點可惜 不過地下室戶外浴場也不錯 地點真的很方便 可步行至纜車站 離河口湖站步行約10分鐘 附近有超市 下次會再入住
本次入住時間不巧屋頂浴場工事中有點可惜 不過地下室戶外浴場也不錯 地點真的很方便 可步行至纜車站 離河口湖站步行約10分鐘 附近有超市 下次會再入住
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AI-generated summary based on recent guest reviews
Cleanliness
Many guests report clean rooms and well-kept baths, but several note dated areas with occasional odors, mold, or missed bathroom details.
Related guest reviews
10
Andrew
20 Oct 2025
·
Stayed 1 night
Very nice and clean. Staff are very friendly and helpful
Very nice and clean. Staff are very friendly and helpful
10
Severina
2 Nov 2025
·
Stayed 2 nights
Clean room and facility. Nice staff. Love the onsen
Clean room and facility. Nice staff. Love the onsen
4
Shane
30 Jul 2024
·
Stayed 2 nights
Room was very run down, smelt musky and was overall dirty. Mould on the lampshade for example and cushions stained. Foyer and hallways also smelt terrible with carpets looking like they have never been cleaned. Staff were welcoming and friendly, can't fault them... Paid way too much for this place and feel ripped off.
Room was very run down, smelt musky and was overall dirty. Mould on the lampshade for example and cushions stained. Foyer and hallways also smelt terrible with carpets looking like they have never been cleaned. Staff were welcoming and friendly, can't fault them... Paid way too much for this place and feel ripped off.
6
Ashley
12 Dec 2024
·
Stayed 3 nights
Good location but hotel is old and has a weird smell. Daily onsen tax due at checkout. Shower had mildewy smell and visible mold on tile. Turned me off to even try the hotel onsen because I was afraid it was too dirty. Very traditional breakfast and nice experience every morning. It will definitely have you try new foods. Shuttle was helpful to the station.
Good location but hotel is old and has a weird smell. Daily onsen tax due at checkout. Shower had mildewy smell and visible mold on tile. Turned me off to even try the hotel onsen because I was afraid it was too dirty. Very traditional breakfast and nice experience every morning. It will definitely have you try new foods. Shuttle was helpful to the station.
10
Gilbert
26 Nov 2024
·
Stayed 1 night
Great stay next to Lake Kawaguchi. The room was clean, staff were friendly, and the includes breakfast was a plus. Would definitely recommend!
Great stay next to Lake Kawaguchi. The room was clean, staff were friendly, and the includes breakfast was a plus. Would definitely recommend!
10
Chiminh
16 Apr 2024
·
Stayed 1 night
Great clean stay and amazing property
Great clean stay and amazing property
10
Jie
23 Nov 2025
·
Stayed 1 night
clean room, friendly staffs, would stay again
clean room, friendly staffs, would stay again
10
Lucas
2 Sept 2024
·
Stayed 2 nights
So the bathroom was slightly dirty, but everything else was absolutely fantastic!
So the bathroom was slightly dirty, but everything else was absolutely fantastic!
6
??
30 Aug 2023
·
Stayed 1 night
スタッフの方々はお願いした事など、対応が良かったのですが、お風呂、シャワーフックなどの内側の汚れ、洗面台の排水溝の蓋が取れていた所があり、汚れが見えてしまって残念でした。
スタッフの方々はお願いした事など、対応が良かったのですが、お風呂、シャワーフックなどの内側の汚れ、洗面台の排水溝の蓋が取れていた所があり、汚れが見えてしまって残念でした。
10
james
17 Feb 2026
·
Stayed 2 nights
Fantastic place to stay, the staff were great, the rooms are very tidy and clean. Great amenities would recommend and definitely stay again
Fantastic place to stay, the staff were great, the rooms are very tidy and clean. Great amenities would recommend and definitely stay again
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AI-generated summary based on recent guest reviews
Rooms
Traditional tatami rooms and some larger suites offer lake or occasional Mt Fuji views; many find them comfortable and spacious. A few mention dated decor, thin futon mattresses, variable views, or some noise.
Related guest reviews
10
ROXANA
4 May 2025
·
Stayed 1 night
What an amazing stay! Room was so spacious with a beautiful view from the balcony, we also had a private onsen which was just what we needed to relax. 10/10 would recommend this place and stay here again!
What an amazing stay! Room was so spacious with a beautiful view from the balcony, we also had a private onsen which was just what we needed to relax. 10/10 would recommend this place and stay here again!
10
Amy
2 Apr 2025
·
Stayed 1 night
The staff spoke great English and were super friendly. We enjoyed both the public onsen options, both really different, clean, relaxing, had great bath prody, and were fun to experience. The traditional breakfast was the best we had. Only complaint might be that the mattresses were pretty thin, but we were only there one night, so it was fine. Overall amazing experience!
The staff spoke great English and were super friendly. We enjoyed both the public onsen options, both really different, clean, relaxing, had great bath prody, and were fun to experience. The traditional breakfast was the best we had. Only complaint might be that the mattresses were pretty thin, but we were only there one night, so it was fine. Overall amazing experience!
10
Maria
20 Nov 2025
·
Stayed 1 night
Courtesy staff, clean rooms, with gre at amenities, stayed in an̈ traditional style rooms with great views to Mount Fuji and breakfast. Hotel (ryokan) is about 10 minutes to main station and right in front of zLake Kawaguchiko (south side). Had a great experience!
Courtesy staff, clean rooms, with gre at amenities, stayed in an̈ traditional style rooms with great views to Mount Fuji and breakfast. Hotel (ryokan) is about 10 minutes to main station and right in front of zLake Kawaguchiko (south side). Had a great experience!
10
Edith
27 Feb 2024
·
Stayed 2 nights
Stayed at traditional Japanese room which had an amazing view to Mount Fuji. Staff was super friendly, polite and fast to help us. Close to amenities.
Stayed at traditional Japanese room which had an amazing view to Mount Fuji. Staff was super friendly, polite and fast to help us. Close to amenities.
8
Ngai Hang
27 Apr 2025
·
Stayed 2 nights
Front desk staff speak good English. Room is clean and comfy. Most of us stayed at the basic standard Japanese style room and the huge Mt. Fuji is right behind the window. Huge carpark right across the street. I particularly want to give compliments to a front desk lady named 花梨（a taiwanese pretty lady). I lost my key for my luggage case. 花梨 proactively approached more than one local key man to help me opened the luggage case, which finally saved it from being forced opened and damaged.
Front desk staff speak good English. Room is clean and comfy. Most of us stayed at the basic standard Japanese style room and the huge Mt. Fuji is right behind the window. Huge carpark right across the street. I particularly want to give compliments to a front desk lady named 花梨（a taiwanese pretty lady). I lost my key for my luggage case. 花梨 proactively approached more than one local key man to help me opened the luggage case, which finally saved it from being forced opened and damaged.
10
Darren
21 Nov 2025
·
Stayed 2 nights
Very spacious room, location was close to many activities and restaurants.
Very spacious room, location was close to many activities and restaurants.
8
Teri
7 May 2024
·
Stayed 1 night
This is a pretty basic ryokan with a view of Lake Kawaguchiko, but not of Mt. Fuji. The rooms are on the small side and the public onsen are really old/tired looking.
This is a pretty basic ryokan with a view of Lake Kawaguchiko, but not of Mt. Fuji. The rooms are on the small side and the public onsen are really old/tired looking.
10
Sunil
16 Sept 2024
·
Stayed 1 night
Perfect, only downside is that it isn’t lake facing but didn’t matter for me honestly. I had a decent view of the town but not the mountain or lake.
Perfect, only downside is that it isn’t lake facing but didn’t matter for me honestly. I had a decent view of the town but not the mountain or lake.
10
Yang
3 Jun 2025
·
Stayed 2 nights
Very nice Japanese traditional style hotel. The location is great, close to the sight-seeing bus line and to the cable car lift. The bath is great, with good views on the 7th floor. it is a pity the room we had doesn't have a view though. The staff are nice, very polite. They also provide car service to and from the Fujikawaguchiko Station, which is nice!
Very nice Japanese traditional style hotel. The location is great, close to the sight-seeing bus line and to the cable car lift. The bath is great, with good views on the 7th floor. it is a pity the room we had doesn't have a view though. The staff are nice, very polite. They also provide car service to and from the Fujikawaguchiko Station, which is nice!
8
Cho Ying
15 Dec 2023
·
Stayed 2 nights
It was a very pleasant 2-night stay in Kasuite Ohya. Credit is given to the room service staff Yumi who was very friendly and cute, always smile, and helped us celebrate our wedding anniversary. Also thank you the hotel for arranging us the Mountain Fuji view room and serving us white wine for the special day. The hotel was very clean, and in a convenient location. There are two onsen places inside the hotel (Lv B1 and 7/F), pretty enough for serving all guests, and I was able to enjoy the onsen by myself sometimes. The negative point of the hotel is that the weak sound proof, we can hear noises of the road and next door. Yet, it’s still in an acceptable level. The other thing is about the food, the breakfast is not as deluxe as expected, mainly serving vegetable dishes. Overall, a nice experience still!
It was a very pleasant 2-night stay in Kasuite Ohya. Credit is given to the room service staff Yumi who was very friendly and cute, always smile, and helped us celebrate our wedding anniversary. Also thank you the hotel for arranging us the Mountain Fuji view room and serving us white wine for the special day. The hotel was very clean, and in a convenient location. There are two onsen places inside the hotel (Lv B1 and 7/F), pretty enough for serving all guests, and I was able to enjoy the onsen by myself sometimes. The negative point of the hotel is that the weak sound proof, we can hear noises of the road and next door. Yet, it’s still in an acceptable level. The other thing is about the food, the breakfast is not as deluxe as expected, mainly serving vegetable dishes. Overall, a nice experience still!
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AI-generated summary based on recent guest reviews
Service
Service is widely praised as friendly, attentive, and often bilingual, with thoughtful touches like luggage storage, breakfast boxes, and help arranging transport. Occasional issues include dietary request handling, meal pacing, and uneven experience among newer staff.
Related guest reviews
10
susie
24 May 2025
·
Stayed 1 night
Staff was the best! Everyone was attentive and made us feel like special guests. Would definitely stay again!
Staff was the best! Everyone was attentive and made us feel like special guests. Would definitely stay again!
8
Akihiro
15 Sept 2025
·
Stayed 1 night
スタッフについて、経験年数が浅いと思われる方が多く不安になる場面があったので、もう少しスタッフの教育に力を入れたらもっと良くなるのではと思った。
スタッフについて、経験年数が浅いと思われる方が多く不安になる場面があったので、もう少しスタッフの教育に力を入れたらもっと良くなるのではと思った。
10
Leon
5 Nov 2025
·
Stayed 2 nights
Exceeded all expectations. Firstly time at ryokan and by far it's my favorite part of my Japan trip. The staff were all extremely friendly and professional. Rooms were clean and had all the amenities I needed. The baths were amazing. Highly recommend.
Exceeded all expectations. Firstly time at ryokan and by far it's my favorite part of my Japan trip. The staff were all extremely friendly and professional. Rooms were clean and had all the amenities I needed. The baths were amazing. Highly recommend.
10
MAN CHUN
2 Feb 2025
·
Stayed 2 nights
The location is good, just by the lake shore. Staff are very helpful with remarkable English, especially 菅付君 who greeted us and managed to find a taxi for us in a very short notice. One of us have food allergy, they had prepared alternate food menu. We have to leave early, then they prepared breakfast box for us. Lastly, we left a bag of souvenirs in the room, they sent them to Tokyo for us promptly.
The location is good, just by the lake shore. Staff are very helpful with remarkable English, especially 菅付君 who greeted us and managed to find a taxi for us in a very short notice. One of us have food allergy, they had prepared alternate food menu. We have to leave early, then they prepared breakfast box for us. Lastly, we left a bag of souvenirs in the room, they sent them to Tokyo for us promptly.
10
Ricky
25 Jan 2025
·
Stayed 2 nights
Amazing food included in the meal plan. Service is top notch. English is welcome and they speak well. Definitely recommend.
Amazing food included in the meal plan. Service is top notch. English is welcome and they speak well. Definitely recommend.
10
DESMOND
10 Dec 2025
·
Stayed 1 night
The whole ryokan experience was great with only 2 things that needs to be improved. First being the in-room dinner service: the staff didn't mention that meal was being served as courses and we thought the initial portion served was the entire thing. The rice was missing so I had to check with the reception on this. It was confusing on both ends as receptionist mentioned that the staff would have informed us that dinner is served 3 courses but we were not aware. Food was great and delicious but do not expect to take your own sweet time to eat. Staff will clear it within 1 hour even if you have not finished eating. Second thing was that the bidet was not working! Receptionist was informed twice and they said they will check it out but nothing was fixed.. was honestly really disappointed in this. The payable private onsen wasn't anything spectacular, not worth the JPY 3,300 IMHO.
The whole ryokan experience was great with only 2 things that needs to be improved. First being the in-room dinner service: the staff didn't mention that meal was being served as courses and we thought the initial portion served was the entire thing. The rice was missing so I had to check with the reception on this. It was confusing on both ends as receptionist mentioned that the staff would have informed us that dinner is served 3 courses but we were not aware. Food was great and delicious but do not expect to take your own sweet time to eat. Staff will clear it within 1 hour even if you have not finished eating. Second thing was that the bidet was not working! Receptionist was informed twice and they said they will check it out but nothing was fixed.. was honestly really disappointed in this. The payable private onsen wasn't anything spectacular, not worth the JPY 3,300 IMHO.
10
Wing Cheung Winnie
29 Jul 2024
·
Stayed 2 nights
Excellent location and service, thanks for the hospitality service provided by the hotel staff
Excellent location and service, thanks for the hospitality service provided by the hotel staff
10
J
5 Nov 2024
·
Stayed 2 nights
I had to leave earlier in the morning than I originally expected, so I was going to miss the complimentary breakfast. When I told the staff to cancel my breakfast, they offered me a lunch bento to take with me instead. Incredible service and very kind staff.
I had to leave earlier in the morning than I originally expected, so I was going to miss the complimentary breakfast. When I told the staff to cancel my breakfast, they offered me a lunch bento to take with me instead. Incredible service and very kind staff.
4
Corey
14 May 2025
·
Stayed 1 night
Staff not accommodating.
Staff not accommodating.
10
Peter
14 Jul 2025
·
Stayed 2 nights
Der var ikke en finger at sætte på opholdet! Personalet var søde og meget venlige - hotellet tilbyder desuden gratis transport til og fra togstationen. En helt klar anbefaling.
Der var ikke en finger at sætte på opholdet! Personalet var søde og meget venlige - hotellet tilbyder desuden gratis transport til og fra togstationen. En helt klar anbefaling.
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AI-generated summary based on recent guest reviews
Location
Lakeside setting near the Mt Fuji Panoramic Ropeway and about a 10–15 minute walk from Kawaguchiko Station, with a hotel shuttle assisting the uphill return. Easy access to shops, cafes, and sightseeing.
Related guest reviews
10
Eric
28 Sept 2025
·
Stayed 2 nights
I had a positive stay at this hotel. The staff were friendly and helpful. Upon arrival, even before the official check-in time, they kindly offered to store my luggage so I could begin sightseeing right away. They also provided a complimentary shuttle to the bus terminal, which was very convenient. It is an easy walk downhill from the bus station to the hotel, but carrying luggage back uphill can be a challenge—so the shuttle was much appreciated. The room itself was clean, quiet, and comfortable, with excellent shower water pressure. The spa facilities are a highlight, though each has its own character. The 6th-floor spa offers a beautiful view of the lake. It features a small outdoor warm bath (suitable for two) and a large indoor warm bath, but no sauna, steam bath, or cold plunge. The basement spa, on the other hand, is more extensive, with a large outdoor bath overlooking a stone waterfall, a spacious indoor warm bath, a cold plunge bath, and a sauna. The sauna was not operating during my early-morning visit at 6 a.m., though to be fair, this may have been due to the early hour. The traditional Japanese breakfast was excellent, and the dining room provided a gorgeous view of the lake and surrounding mountains, making for a memorable start to the day. Overall, this property offers great service, very good value, and an excellent location. I would gladly recommend it to other travelers.
I had a positive stay at this hotel. The staff were friendly and helpful. Upon arrival, even before the official check-in time, they kindly offered to store my luggage so I could begin sightseeing right away. They also provided a complimentary shuttle to the bus terminal, which was very convenient. It is an easy walk downhill from the bus station to the hotel, but carrying luggage back uphill can be a challenge—so the shuttle was much appreciated. The room itself was clean, quiet, and comfortable, with excellent shower water pressure. The spa facilities are a highlight, though each has its own character. The 6th-floor spa offers a beautiful view of the lake. It features a small outdoor warm bath (suitable for two) and a large indoor warm bath, but no sauna, steam bath, or cold plunge. The basement spa, on the other hand, is more extensive, with a large outdoor bath overlooking a stone waterfall, a spacious indoor warm bath, a cold plunge bath, and a sauna. The sauna was not operating during my early-morning visit at 6 a.m., though to be fair, this may have been due to the early hour. The traditional Japanese breakfast was excellent, and the dining room provided a gorgeous view of the lake and surrounding mountains, making for a memorable start to the day. Overall, this property offers great service, very good value, and an excellent location. I would gladly recommend it to other travelers.
10
Irwan
28 Nov 2024
·
Stayed 2 nights
Staff was amazing. Location was great, near Lawson convenience store. Breakfast was good. Less than 10 mins walk to Kawaguchiko station. If you have luggage, you can call them to arrange for shuttle pick-up. You can also book private onsen for an additional charge.
Staff was amazing. Location was great, near Lawson convenience store. Breakfast was good. Less than 10 mins walk to Kawaguchiko station. If you have luggage, you can call them to arrange for shuttle pick-up. You can also book private onsen for an additional charge.
10
Katelyn
17 Apr 2024
·
Stayed 1 night
Great location and lake view was stunning.
Great location and lake view was stunning.
10
Pui Yee
27 Mar 2023
·
Stayed 2 nights
The location is perfect. It is in front of the lake and we could travel to surrounding areas to view Mt. Fuji easily. We stayed two nights.The two dinners were very good but the breakfast on the second day was a bit unsatisfactory.
The location is perfect. It is in front of the lake and we could travel to surrounding areas to view Mt. Fuji easily. We stayed two nights.The two dinners were very good but the breakfast on the second day was a bit unsatisfactory.
10
Hsin-hung
20 Dec 2023
·
Stayed 2 nights
It's wonderful! Great view and convenient location. :)
It's wonderful! Great view and convenient location. :)
10
Roitan
17 Nov 2024
·
Stayed 1 night
Location is walking distance from Kawaguchiko station and Mt Fuji Panoramic ropeway...and the view of the lake just in front of the hotel..
Location is walking distance from Kawaguchiko station and Mt Fuji Panoramic ropeway...and the view of the lake just in front of the hotel..
10
CHIH JEN
3 Feb 2026
·
Stayed 1 night
感謝飯店升等湖景房。 服務很讚，位置很讚，餐點很讚，泡湯體驗很讚。剛好碰上冬季花火節在飯店前方燃放，在房間陽台就能看煙火，爽。 從車站走到飯店一路下坡，很輕鬆。要回河口湖車站有接駁車能搭過去，非常方便。
感謝飯店升等湖景房。 服務很讚，位置很讚，餐點很讚，泡湯體驗很讚。剛好碰上冬季花火節在飯店前方燃放，在房間陽台就能看煙火，爽。 從車站走到飯店一路下坡，很輕鬆。要回河口湖車站有接駁車能搭過去，非常方便。
10
Chui Man Becky
29 Jun 2023
·
Stayed 1 night
This hotel may not be a new one but all of the criteria are very satisfactory. Starting from the check-in service, dining experience, room cleaniness, hotel amenities, convenient location, we were very happy to stay at this hotel. It's easily accessible from the Kawaguchiko Station with only 10-15 mins walking distance. We will surely consider this hotel for our next trip.
This hotel may not be a new one but all of the criteria are very satisfactory. Starting from the check-in service, dining experience, room cleaniness, hotel amenities, convenient location, we were very happy to stay at this hotel. It's easily accessible from the Kawaguchiko Station with only 10-15 mins walking distance. We will surely consider this hotel for our next trip.
10
Yang
3 Jun 2025
·
Stayed 2 nights
Very nice Japanese traditional style hotel. The location is great, close to the sight-seeing bus line and to the cable car lift. The bath is great, with good views on the 7th floor. it is a pity the room we had doesn't have a view though. The staff are nice, very polite. They also provide car service to and from the Fujikawaguchiko Station, which is nice!
Very nice Japanese traditional style hotel. The location is great, close to the sight-seeing bus line and to the cable car lift. The bath is great, with good views on the 7th floor. it is a pity the room we had doesn't have a view though. The staff are nice, very polite. They also provide car service to and from the Fujikawaguchiko Station, which is nice!
10
MEI LING
21 May 2025
·
Stayed 2 nights
旅館在湖邊，周邊有購物+飲食商店，出入非常方便。旅館有shuttle bus接送，但不設預約，只是到站後至電到他們便可，亦可步行前往，大約15分鐘到達。又可在河口湖站1号牌站乘坐Red Line bus前往，到達站号碼是8号站，十分方便。旅館與乘搭上山Cable和坐遊船地方距離十分近，步行都只是5分鐘便到達。 至於酒店設施，地下和頂樓有温泉可供大家使用，由其頂樓温泉是露天，可以看到整個河口湖，風景已美，浸住温泉看風景，真係好正。早，晚餐都好豐富，好味道。整體來說這間旅館值得再來一次。
旅館在湖邊，周邊有購物+飲食商店，出入非常方便。旅館有shuttle bus接送，但不設預約，只是到站後至電到他們便可，亦可步行前往，大約15分鐘到達。又可在河口湖站1号牌站乘坐Red Line bus前往，到達站号碼是8号站，十分方便。旅館與乘搭上山Cable和坐遊船地方距離十分近，步行都只是5分鐘便到達。 至於酒店設施，地下和頂樓有温泉可供大家使用，由其頂樓温泉是露天，可以看到整個河口湖，風景已美，浸住温泉看風景，真係好正。早，晚餐都好豐富，好味道。整體來說這間旅館值得再來一次。
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AI-generated summary based on recent guest reviews
Dining
Kaiseki-style dinners and traditional Japanese breakfasts are commonly described as delicious, generous, and varied. Some guests found breakfast average, timing rigid, or course explanations and allergy handling inconsistent.
Related guest reviews
10
Angela
20 Apr 2025
·
Stayed 2 nights
Peaceful and traditional Japanese ryokan style hotel with two onsen, sauna, incredible Japanese breakfast and superior staff
Peaceful and traditional Japanese ryokan style hotel with two onsen, sauna, incredible Japanese breakfast and superior staff
10
Dennise
29 Aug 2025
·
Stayed 1 night
Not sure why this is a 3 star hotel. I had a 5 star experience with the customer service staff. I booked a standard room and wanted to upgrade. The room I got(although last minute) had a really nice view to the lake. The place is really well maintained and the food was good. I will definitely come back.
Not sure why this is a 3 star hotel. I had a 5 star experience with the customer service staff. I booked a standard room and wanted to upgrade. The room I got(although last minute) had a really nice view to the lake. The place is really well maintained and the food was good. I will definitely come back.
10
catherine
10 Jul 2025
·
Stayed 2 nights
We had the dinner and breakfast included. It was the best included meals we have had in Japan. The baths with the water fall was wonderful.
We had the dinner and breakfast included. It was the best included meals we have had in Japan. The baths with the water fall was wonderful.
10
DESMOND
10 Dec 2025
·
Stayed 1 night
The whole ryokan experience was great with only 2 things that needs to be improved. First being the in-room dinner service: the staff didn't mention that meal was being served as courses and we thought the initial portion served was the entire thing. The rice was missing so I had to check with the reception on this. It was confusing on both ends as receptionist mentioned that the staff would have informed us that dinner is served 3 courses but we were not aware. Food was great and delicious but do not expect to take your own sweet time to eat. Staff will clear it within 1 hour even if you have not finished eating. Second thing was that the bidet was not working! Receptionist was informed twice and they said they will check it out but nothing was fixed.. was honestly really disappointed in this. The payable private onsen wasn't anything spectacular, not worth the JPY 3,300 IMHO.
The whole ryokan experience was great with only 2 things that needs to be improved. First being the in-room dinner service: the staff didn't mention that meal was being served as courses and we thought the initial portion served was the entire thing. The rice was missing so I had to check with the reception on this. It was confusing on both ends as receptionist mentioned that the staff would have informed us that dinner is served 3 courses but we were not aware. Food was great and delicious but do not expect to take your own sweet time to eat. Staff will clear it within 1 hour even if you have not finished eating. Second thing was that the bidet was not working! Receptionist was informed twice and they said they will check it out but nothing was fixed.. was honestly really disappointed in this. The payable private onsen wasn't anything spectacular, not worth the JPY 3,300 IMHO.
10
Alan
10 Aug 2025
·
Stayed 2 nights
Great place for our family’s first Ryokan experience. Very helpful and friendly staff. We included the meal plan and it included so much food.
Great place for our family’s first Ryokan experience. Very helpful and friendly staff. We included the meal plan and it included so much food.
6
ida
21 Aug 2024
·
Stayed 2 nights
Locatie was goed, wat verouderd groot hotel. Eten was oké, we vonden slechts enkele gerechten lekker. Ik kreeg omdat ik geen rundvlees at 3 x speklap in mijn menu. Dit had echt anders gekund. Jammer. Pluspunten Mount Fuji goed te zien vanuit dit gebied.En je wordt opgehaald en terug gebracht treinstation.
Locatie was goed, wat verouderd groot hotel. Eten was oké, we vonden slechts enkele gerechten lekker. Ik kreeg omdat ik geen rundvlees at 3 x speklap in mijn menu. Dit had echt anders gekund. Jammer. Pluspunten Mount Fuji goed te zien vanuit dit gebied.En je wordt opgehaald en terug gebracht treinstation.
8
Sandy
25 Mar 2025
·
Stayed 1 night
服務員態度非常好，房間都好大，風景同外貌都好好，最特別係天台有得睇富士山，不過膳食方便就比較普通，應該要改善一下
服務員態度非常好，房間都好大，風景同外貌都好好，最特別係天台有得睇富士山，不過膳食方便就比較普通，應該要改善一下
10
Sukanya
21 Nov 2024
·
Stayed 1 night
Fantastic, supreme dinner & Breakfast!
Fantastic, supreme dinner & Breakfast!
8
Siu
16 Jun 2023
·
Stayed 1 night
Supper is great while breakfast is not so great.
Supper is great while breakfast is not so great.
10
Masanori
17 Aug 2025
·
Stayed 1 night
食べきれないほどのご馳走でした。 ご飯は勿論ですが、水が美味しかった。
食べきれないほどのご馳走でした。 ご飯は勿論ですが、水が美味しかった。
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AI-generated summary based on recent guest reviews
6
Irene MH
last week
·
Stayed 2 nights
Hotel is conveniently located near the lake and free public carpark albeit in a very commercial part of Kawaguchiki. Good breakfast and dinners.
Hotel is conveniently located near the lake and free public carpark albeit in a very commercial part of Kawaguchiki. Good breakfast and dinners.
8
Lene Susanne
2 weeks ago
·
Stayed 1 night
.........................
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6
EngGuan
3 weeks ago
·
Stayed 1 night
The hairdryer is not strong. If you look at the door of the lift you can see that it is very dirty on all the sides. And found a hair inside the tea pot.
The hairdryer is not strong. If you look at the door of the lift you can see that it is very dirty on all the sides. And found a hair inside the tea pot.
10
amanda leão
9 Oct 2026
·
Stayed 1 night
perfect!!!
perfect!!!
10
Caroline
5 Sept 2026
·
Stayed 1 night
My stay here was a highlight of my trip. The rooftop onsen was amazing and such a cool and unique experience. I also appreciated it is a tattoo friendly onsen so I was actually able to use it! Which was very exciting. The staff were incredible and so welcoming, friendly and helpful. They went out of their way to make this day enjoyable and special. I also splurged and got the in-room open air bath and I have to say it was totally worth it! Highly recommend. One thing that I didn't understand ahead of time about staying in a ryokan or traditional Japanese hotel is that there will be a specific person who is your room attendant. When you get to the hotel they will escort you to your room. I had never had this happen before so I was a little confused at first but it's a very kind gesture. And they made it so special by having my name posted on a printed paper outside of the door with a little welcome message in japanese. They have thought of every detail.
My stay here was a highlight of my trip. The rooftop onsen was amazing and such a cool and unique experience. I also appreciated it is a tattoo friendly onsen so I was actually able to use it! Which was very exciting. The staff were incredible and so welcoming, friendly and helpful. They went out of their way to make this day enjoyable and special. I also splurged and got the in-room open air bath and I have to say it was totally worth it! Highly recommend. One thing that I didn't understand ahead of time about staying in a ryokan or traditional Japanese hotel is that there will be a specific person who is your room attendant. When you get to the hotel they will escort you to your room. I had never had this happen before so I was a little confused at first but it's a very kind gesture. And they made it so special by having my name posted on a printed paper outside of the door with a little welcome message in japanese. They have thought of every detail.
FAQs about Kasuitei Ooya
Is parking available at the property?
Yes, complimentary parking is available on-site.
What are the check-in and check-out times?
Check-in is from 15:00 until 18:00, and check-out is at 10:00.
What is the location of the property in relation to key landmarks?
The property is located in Fujikawaguchiko, near Lake Kawaguchi and Fuji-Q Highland, with notable landmarks such as Chureito Pagoda and Kitaguchiihongu Fuji Sengen Shrine nearby.
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Instant AI responses are based on hotel information
Prices for upcoming dates
November 2026
Su | Mo | Tu | We | Th | Fr | Sa |
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December 2026
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-11-13: NO DATA
- 2026-11-14: NO DATA
- 2026-11-15: 255.99495494583132USD
- 2026-11-16: 777.9481864083252USD
- 2026-11-17: 486.5417744506226USD
- 2026-11-18: 774.8122907032471USD
- 2026-11-19: 618.8928488050537USD
- 2026-11-20: 624.1998786181641USD
- 2026-11-21: 264.44373402835083USD
- 2026-11-22: 346.8049821220703USD
- 2026-11-23: 408.41071900073246USD
- 2026-11-24: 229.65172877975465USD
- 2026-11-25: 403.26247553039553USD
- 2026-11-26: 403.26247553039553USD
- 2026-11-27: 416.4995038768921USD
- 2026-11-28: 264.94974775183107USD
- 2026-11-29: 421.63654483618166USD
- 2026-11-30: 460.25728577490236USD
- 2026-12-01: 230.5414873786621USD
- 2026-12-02: 392.67344493786624USD
- 2026-12-03: 466.58024541119386USD
- 2026-12-04: 183.45060521173096USD
- 2026-12-05: 250.9230937617798USD
- 2026-12-06: 183.45060521173096USD
- 2026-12-07: 179.37142779940797USD
- 2026-12-08: 392.67344493786624USD
- 2026-12-09: 223.67281743319703USD
- 2026-12-10: 183.32566189031982USD
- 2026-12-11: 242.3290184473877USD
- 2026-12-12: 719.0266115460205USD
- 2026-12-13: 242.39544294607546USD
- 2026-12-14: 223.67281743319703USD
- 2026-12-15: 221.4360493940735USD
- 2026-12-16: 179.37142779940797USD
- 2026-12-17: 392.67344493786624USD
- 2026-12-18: 183.45060521173096USD
- 2026-12-19: 215.6302891717224USD
- 2026-12-20: 183.28194518429567USD
- 2026-12-21: 192.6334347178345USD
- 2026-12-22: 240.0168605366211USD
- 2026-12-23: 239.71683172348023USD
- 2026-12-24: 192.6334347178345USD
- 2026-12-25: 207.43011836740112USD
- 2026-12-26: 265.4557614753113USD
- 2026-12-27: 489.3128989025879USD
- 2026-12-28: 606.4662699890137USD
- 2026-12-29: 298.19385528778076USD
- 2026-12-30: 298.19385528778076USD
- 2026-12-31: 882.5468730869142USD
- 2027-01-01: 593.9836449765626USD
- 2027-01-02: 299.33425745593263USD
- 2027-01-03: 265.04005748428347USD
- 2027-01-04: 185.7700800779114USD
- 2027-01-05: 182.6653192796631USD
- 2027-01-06: 214.8764913788147USD
- 2027-01-07: 181.63088681060793USD
- 2027-01-08: 181.63088681060793USD
- 2027-01-09: 206.09656539691164USD
- 2027-01-10: 210.6074431786499USD
- 2027-01-11: 183.45060521173096USD
- 2027-01-12: 181.63088681060793USD
- 2027-01-13: 181.63088681060793USD
Check-in time starts at15:00Check-in time ends at18:00Check-out time ends at10:00
Check-in must be done by someone who is at least 18 years old.
Age Requirements
Minimum age to check in is 18 years old
Pets
Pets not allowed;
Front Desk Services
The front desk is open daily from 7:00 AM - 9:00 PM. This property doesn't offer after-hours check-in. The front desk is staffed during limited hours. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools. Guests booking Half Board rates and requiring dinner at the hotel must arrive prior to 7 PM. Guests booking Breakfast Included rates must arrive prior to 10 PM.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; No cribs (infant beds) availableNo rollaway/extra beds available
Dining
Take advantage of the ryokan's room service.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
Popular amenities
Parking
Sauna
Non-smoking rooms
Room service
Housekeeping
Safe-deposit box
Services
Housekeeping
Safe-deposit box
Luggage storage
Designated smoking area
Self laundry
Parking
Parking
Free parking
Electric car charging station
Area Shuttle (free)
General
Room service
Non-smoking rooms
Sauna
Hot tub/Jacuzzi
Massage
Vending machines
Family room
Internet
Free wi-fi