Is parking available at the property?

Limited onsite parking is available for guests.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 7:00 AM to 10:30 AM for a fee of approximately HKD 238 for adults and children.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:30 PM, and check-out is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features are available for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms.

What is the location of the property in relation to key landmarks?

The hotel is located in the heart of Hong Kong Island, within a 5-minute drive of Hong Kong - Macau Ferry Terminal and Victoria Harbour, and is approximately 1.9 mi (3.1 km) from Soho and 2.2 mi (3.6 km) from Lan Kwai Fong.

Does the property have a swimming pool?

Yes, there is a seasonal outdoor pool available from June to August, with access from 7:00 AM to 8:00 PM.

What are the policies for guests staying with children?

Children 11 years old or younger can stay for free when occupying the parent or guardian's room using existing bedding.

Jen Hong Kong by Shangri-La Hotel Accommodation

Average nightly price at Jen Hong Kong by Shangri-La by month, last 12 months (USD)
Month	Average price
January	$155
February	$174
March	$168
April	$173
May	$164
June	$164
July	$229
August	$199
September	$147
October	$191
November	$209
December	$197

What guests think

At Jen Hong Kong by Shangri-La, travellers praise the convenient HKU MTR location and consistently friendly staff, while noting ongoing renovations that limit facilities and an overall dated feel, with room sizes varying from compact to reasonably spacious.

Rooms are generally clean and comfortable, though some guests reported odors, maintenance issues, and occasional pests. On-site dining earns mixed feedback: the Malaysian restaurant and some breakfasts are praised, but several find the buffet overpriced or average. Expect a convenient, well-run base with trade-offs due to renovations and aging hardware.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Renovations have closed or limited facilities such as the pool, gym, and club lounge at times; some guests used a temporary gym. When open, the rooftop pool and gym are appreciated for views.

Related guest reviews

8

Ryan

Oct 23, 2025

·

Stayed 5 nights

Hotel was undergoing renovations, so some amenities were not available, but staff were helpful and friendly, room was spacious for Hong Kong and comfortable. Would come again.

8

Patrice Pierre Henri

Nov 1, 2024

·

Stayed 5 nights

I booked a club room to have access to the club on 28F… which sadly doesn’t open any more in the morning, about the only time I would be able to enjoy it. This is disappointing and probably should have been communicated earlier, I might have made a different choice.

8

Yolanda

Sep 18, 2025

·

Stayed 3 nights

El hotel está bien ubicado, tiene buen servicio, solo q me tocó remodelación de piscina y área de ropa, así que no tuve oportunidad de ver las vistas que promueve el hotel.

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10

Nigel

Mar 2, 2025

·

Stayed 4 nights

Next door to HKU station so a great base to explore Hong Kong- only a few minutes walk to the lovely central and western district promenade too! Rooms are compact but well equipped and beds very comfortable. Staff all helpful and cleaning was a good standard. Small pool and decent Gym on top floor. Good option and we really enjoyed our stay here.

8

Lara

Sep 28, 2025

·

Stayed 4 nights

Really friendly reception person. Room was clean and had all we needed. Excellent buffet breakfast with great selection and nice area to eat in with great outdoor light. Really friendly staff. Unfortunately pool is closed, temporary gym set up in a room was helpful.

4

Kam leung

Dec 25, 2025

·

Stayed 1 night

泳池，高空餐廳停用，運動室改低樓層，應該在訂單页上明顯示出，使客戶有選擇，等同有受骗之感覺，中伏!

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10

WAI KEI

Sep 23, 2023

·

Stayed 1 night

This is one of the best property I've stayed in, the gym and swimming pool were awesome. <1 mins walk to MTR station.

6

Darashaw

Sep 7, 2025

·

Stayed 2 nights

Nice hotel but due to renovation work it was noisy. Missed using the gym & pool.

8

Patrik

Jul 21, 2024

·

Stayed 5 nights

Bra standard i rummet och läget är kanon. Fräsch pool och gym, mycket trevlig och hjälpsam personal/badvakter. Rena lakan och handdukar som man kan byta när man vill.

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6

Darashaw

Sep 7, 2025

·

Stayed 1 night

I have stayed here before and really liked it, but this time because of the renovation work and no gym or swimming pool it wasn’t up to its usual standard.

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Cleanliness

Many reviews note clean rooms and reliable housekeeping, but recurring reports cite odors, stained or unclean areas, and occasional cockroaches or mould. Housekeeping lapses like a missed cleaning were also mentioned.

Related guest reviews

2

Joe

Oct 23, 2025

·

Stayed 3 nights

Breakfast was way out of price rang and they didn’t clean room on last day for some reason

2

Natalie

Mar 12, 2025

·

Stayed 2 nights

This hotel was very disappointing. The room had a musty smell and the bathroom smelt like a urinal. Roof was covered in mould and the room was dirty. Extremely unhappy with our stay. I really don’t usually leave bad reviews, however I don’t want others to be fooled by the advertising on this site.

8

Yan Chit

Jun 17, 2025

·

Stayed 1 night

Hotel was easy to locate. Staff were friendly. While we encountered cockroaches in the hotel room, we informed the front desk staff, who acted swiftly and relocated us to another room that felt like an upgrade. Overall great experience. Thank you!

10

Harshil

Dec 12, 2024

·

Stayed 6 nights

The staff were really nice, the rooms were clean and had lots of space. The roof top pool and gym was a great bonus! Close to the MRT and lots of shops near by.

10

king man

Nov 6, 2025

·

Stayed 6 nights

Clean room Helpful reception staff

10

Angel

Oct 16, 2023

·

Stayed 7 nights

This was the fourth time we’ve stayed with Jen. Never disappoint. Friendly and helpful staff. Cleaning crew is among the best. The property is sparkling clean. Very comfortable stay as always. We will stay with Hotel Jen anytime we’re visiting Hong Kong.

10

Araceli

Oct 7, 2025

·

Stayed 5 nights

Clean

4

Ching Szuen

Nov 2, 2023

·

Stayed 2 nights

Level of cleanliness is terrible. Lots of stains on carpet and surfaces (e.g. Desk, table top, toilet seat, etc.). Many of the stains are removable by wiping, so this is clearly lack of effort on the part of the staff. Lots of hair stains also left on the toilet cover on both nights that I stayed. I had the breakfast buffet which was very expensive for the level of spread and quality on offer. Much better off going to McDonald's next door. Location is good and near MTR but doesn't make up for the severe lack of quality.

10

Lily

Dec 19, 2024

·

We had an excellent stay at Jen hotel! It was very clean, accessible, and the entire staff are really nice and helpful, especially our room attendant Fei Fei!

10

YU

Oct 19, 2025

·

Stayed 2 nights

clean room nice staff

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AI-generated summary based on recent guest reviews

Rooms

Rooms range from compact to decent-sized with comfortable beds, window seats, and some harbour views, but decor feels dated. Guests mention noise near lifts or from works, dim lighting, small bathrooms, and occasional AC or drainage issues.

Related guest reviews

8

Sock Mui

Jan 2, 2024

·

Stayed 2 nights

Room facilities a little dated but generally clean! Very near to MTR station which is very convenient.

8

Richard

Sep 6, 2025

·

Stayed 1 night

Nice room, if a bit small. A drag that so much of the hotel was closed due to repairs.

10

Rob

Mar 22, 2025

·

Stayed 8 nights

Very comfortable. Great location for us adjacent to HKU. Very accessible to the MTR

4

Melissa

Apr 10, 2024

·

Stayed 4 nights

The rooms DO NOT look like the pictures. The pictures looks like they were taken 10 years ago. Rooms are dirty and smelly. carpets don't look like they have been vacuumed in a long time, shower curtains were yellow and ceiling boards in the toilet were broken and misplaced. there were holes in the boards. Chairs in the room had some liquid stains and furniture where just dated and not well kept. The rooms are also kind of badly designed/old. No plugs near the bed so you cannot charge ur phone within easy access and switches for the room light are at the door only and not by the bed, so you would have to walk all the way to the door to turn off the light before getting to bed. Just overall a terrible experience. I won't recommend anyone to stay here.

10

Linda

Nov 18, 2024

·

Stayed 3 nights

The only issue is the room light, the room light is dim

8

CHUNG

Jan 10, 2025

·

Stayed 3 nights

香港小，房間小無法要求。整體感覺是ok,浴室廁所就真的很小很小。

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6

Ming-Hsuan

May 22, 2025

·

Stayed 2 nights

The AC did not work well in my room. It did not work well even after asking the front desk to fix it. It was a bit hot even though I turned the AC all the way down to the limit.

10

MICHAEL

Jun 23, 2025

·

Stayed 3 nights

Customer service is excellent and very helpful. I would recommend to friends and family 👍. We had river views room on 17 th floor.

8

Yvonne

Jul 23, 2025

·

Stayed 4 nights

Conveniently located near MTR and surrounded by eateries. Not the most modern rooms but very clean and comfortable. An in-room Nespresso machine would have been great. Staff were helpful and cheerful throughout with special mention to Benjamin, Leon and Sharon.

8

Kiki

May 15, 2025

·

Stayed 1 night

It was okay but my room was right by the lift which I could heard all the noise at night

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Service

Service is a strong point, with friendly, proactive staff who resolve issues and assist during disruptions. Isolated lapses include a missed wake-up call and unfulfilled requests.

Related guest reviews

10

Alice

Oct 31, 2024

·

Stayed 2 nights

Love everything about this hotel & will definitely look at other JEN options when we travel due to the wonderful experience we had. They have all the amenities for the room and the shower was amazing. All the staff have been super helpful and friendly, especially Wai, who helped easy our stress of our flight getting canceled due to typhoon and rebooked at a time when the metro isn’t available. I also like the hotel doing their best to stay environmental friendly, such as providing water filter system in the room. It’s located half block from the metro and lots of food options near by.

8

Chau Lin

Jan 16, 2026

·

Stayed 9 nights

Staffs very helpful

10

Mayah

Jun 23, 2025

·

Stayed 6 nights

Billy was amazing! I stayed 6 nights and he made sure my stay was as comfortable as possible!

10

Tsang Wai Ling,

Jan 11, 2024

·

Stayed 2 nights

Staffs at front desk are excellent. I really appreciate Leon for all his help and quick response. The property is a bit old, there is water dripping from tap after bath, and need to really try to push a bit more to stop the water from dripping. The road nearby is really rough for carrying big luggage to get through smoothly. So taking taxi or MTR are better than taking bus if you are travelling with big luggage.

4

Tommy

Feb 20, 2024

·

Stayed 2 nights

1. Morning Call失效。 2. 向服務中心表達的部份要求，Housekeeping未有執行。

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10

Nicholas William

Oct 13, 2024

·

Stayed 3 nights

Service was excellent. Gilbert at the front desk was very helpful and kind and Jason at the. Luv Level lounge provided excellent service.

10

king man

Nov 6, 2025

·

Stayed 6 nights

Clean room Helpful reception staff

10

Sayaka

Feb 24, 2025

·

Stayed 1 night

All staff I met were really nice and the check-in/out procedure were smooth. I would like to use JEN again during my next trip!

8

TSUNGHUI

Nov 24, 2024

·

Stayed 2 nights

WAI is a terrific server who not only provides good suggestions on the bus to airport, he also Checked the time for me. He’s nice and gentle. You shall give him a raise.

10

Orie

Sep 27, 2025

·

Stayed 3 nights

MTR駅出口を出て徒歩1分、空港バスのバス停からも1分と、アクセスしやすい。トラム駅とバス停も徒歩2分程度なので、観光に便利。近辺には美味しいローカルな食堂が複数あり、食事にも困らない。スーパーやドラッグストアもすぐ近くに。スタッフも丁寧で、大型台風で帰国便が直前で欠航になり、急遽延泊を申し出た際も親身になって対応してくれた。ただ、部屋が工事中のフロアのすぐ下だったらしく、日中は工事の音がうるさかった。夜は静か。

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AI-generated summary based on recent guest reviews

Location

Excellent for transport, steps from HKU MTR, trams, and the airport bus, with many local eateries and shops nearby and a promenade within walking distance. Not central and in an older, quieter neighborhood.

Related guest reviews

10

Rob

Mar 22, 2025

·

Stayed 8 nights

Very comfortable. Great location for us adjacent to HKU. Very accessible to the MTR

10

Yuyao

May 8, 2024

·

Stayed 2 nights

Friendly staff and great location.

10

Nowin

Oct 28, 2025

·

Stayed 2 nights

Nice location. Clean, staff were nice.

8

Van Kiet

Jan 5, 2025

·

Stayed 5 nights

Good location, next to MTR station

10

Edmund

Apr 28, 2025

·

Stayed 3 nights

Excellent location, within a quiet neighbourhood with good accessibility

10

Anup

Jul 19, 2025

·

Stayed 6 nights

Excellent location. Great amenities. good views. Comfortable room. Close to metro and tram station. Groceries and mom and pop restaurants closeby.

10

Johanna

Jan 20, 2025

·

Stayed 4 nights

Very convenient location near mtr. Good food options nearby.

10

Jeremiah

Jan 5, 2024

·

Stayed 3 nights

The hotel is in a cosy location and easily accessible by tram or MTR. Highly recommended if you're looking to stay away from the crowds but still somewhere accessible. The hotel is slightly old, but it is clean and comfortable.

8

Sui Ping

Jul 7, 2025

·

Stayed 8 nights

JEN is a very nice hotel. I loved the convenience for getting around the city by MTR (the subway). When you get out of the exit, JEN is right around the corner. The neighborhood has almost everything such as dim sum take out, market, fast food restaurants, doctors, supermarket etc. The only Malaysian restaurant is on the 2/F. The foods and service are pretty good. There is a lounge, swimming pool and gym on the top floor. You may enjoy the excellent harbor view while you are working out. This is my 3rd time to stay in JEN. For sure will do it again when I come to visit my family next time.

10

TIN-LEI

Mar 17, 2025

·

Stayed 5 nights

Great location. Literally across from the subway HKU station. Friendly staff too! Highly recommended.

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AI-generated summary based on recent guest reviews

Dining

Cafe Malacca and some breakfasts receive praise, and the lounge offerings can be good, but multiple guests found the breakfast buffet overpriced or average.

Related guest reviews

2

Joe

Oct 23, 2025

·

Stayed 3 nights

Breakfast was way out of price rang and they didn’t clean room on last day for some reason

8

Joe

Jan 19, 2024

·

Stayed 3 nights

I’ve stayed here before. Though the room is a bit small, it has everything u need. Nice.neighborhood, with plenty of dining spots, including McDonalds right across the street. The restaurant serves tasty Malaysian cuisine, though it’s not cheap. The biggest problem is the breakfast buffet is so overpriced for what u get.

10

Zac

Sep 15, 2023

·

Stayed 4 nights

Excellent property with a fantastic Malaysian restaurant and great breakfast. Also very convenient to train station.

8

Hongyuan

Sep 2, 2023

·

Stayed 2 nights

The view from the hotel is nice. The building is very close to the exit C1 of the HKU subway station. There is a very good restaurant on the second floor. However the hotel is located in a very old neighborhood with a lot of old buildings. The hotel building is more or less just one of these neighborhood buildings. It is very difficult to find. The hotel is small. Each floor is basically just one short hallway with a few rooms on each side. Maybe this is not uncommon for a four-star hotel in Hong Kong. Yet it would still be a little surprising for anyone who is used to the four-star standards in America.

8

Lara

Sep 28, 2025

·

Stayed 4 nights

Really friendly reception person. Room was clean and had all we needed. Excellent buffet breakfast with great selection and nice area to eat in with great outdoor light. Really friendly staff. Unfortunately pool is closed, temporary gym set up in a room was helpful.

10

Philip Kar Kit

Oct 27, 2023

·

Stayed 3 nights

I really appreciate the staff's sincerity. The location's great too. Breakfast is accompanied by a wider range of choices. I'd go there again. 😌

10

KAZUMI

Sep 5, 2024

·

Stayed 4 nights

The hotel reception apologized for the food left in the fridge by a previous guest, and was very happy to give us free use of the lounge and free breakfast. The drinks and food in the lounge were very good and the breakfast was excellent. The hotel staff was friendly and kind. The rooftop pool was wonderful. I would stay there again.

8

Sui Ping

Jul 7, 2025

·

Stayed 8 nights

JEN is a very nice hotel. I loved the convenience for getting around the city by MTR (the subway). When you get out of the exit, JEN is right around the corner. The neighborhood has almost everything such as dim sum take out, market, fast food restaurants, doctors, supermarket etc. The only Malaysian restaurant is on the 2/F. The foods and service are pretty good. There is a lounge, swimming pool and gym on the top floor. You may enjoy the excellent harbor view while you are working out. This is my 3rd time to stay in JEN. For sure will do it again when I come to visit my family next time.

10

Michael

Feb 26, 2025

·

Stayed 2 nights

Staff was the best part — especially the bartender during Happy Hour — she was awesome. Also great buffet breakfast … super tasty

8

Glenn

Jun 29, 2025

·

Stayed 3 nights

A Ok. Subpar buffet breakfast for 4 star hotel, but Excellent service. Pastries/Danish taste about a week old

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AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $207	2 $254	3 $265
4 $265	5 $174	6 $142	7 $136	8 $136	9 $152	10 $152
11 $174	12 $221	13 $243	14 $280	15 $287	16 $215	17 $208
18 $143	19 $143	20 $163	21 $165	22 $158	23 $174	24 $155
25 $155	26 $155	27 $221	28 $155	29 $168	30 $174	31 $174

Jen Hong Kong by Shangri-La

Prices for Jen Hong Kong by Shangri-La

Monthly average prices

About this property

Location

Room options

Club Twin Room (Harbour)

Club Suite, 1 King Bed

Studio, 2 Twin Beds (Essential)

Studio, 1 King Bed (Essential)

Room (Jen Residence)

Twin Room (Cityscape)

Room, 1 King Bed (Harbourscape)

Club Room, 1 King Bed (Harbour)

Room, 1 King Bed (Cityscape)

Club Room, 1 King Bed (Mountain)

Superior City View Queen Room

Superior City View Twin Room

Club Twin Room (Mountain)

Twin Room (Harbourscape)

Club Suite, 2 Twin Beds

Guest reviews of Jen Hong Kong by Shangri-La

Who stays here?

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Jen Hong Kong by Shangri-La

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21	22	23	24	25	26
27 $176	28 $138	29 $138	30 $138