Name: Grand Hotel Bucharest
Address: No. 4, Nicolae Balcescu, Centru Civic, Bucharest, Romania, Bucharest, RO
Price range: US$132–US$225 per night
Rating: 8.87

What guests think

Across recent reviews, Grand Hotel Bucharest stands out for its central location near Old Town and metro, great city views, and comfortable beds, but guests often note dated interiors, maintenance problems, and service that varies by team and shift.

Facilities draw mixed reactions: the pool, spa and gym are praised when open but are sometimes closed or partly out of order, some venues close early, elevators can be unreliable, and on-site parking is paid. Breakfast ranges from very good and varied to disappointing or poorly replenished, and several guests found restaurant options limited or pricey. Cleanliness and housekeeping are inconsistent, with reports of missed cleaning, worn linens, and bathrooms needing attention alongside many tidy rooms. Expect a convenient base with standout views and space, tempered by an older feel and occasional service or facility hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Pool, spa and gym earn praise for views and warmth when available, but are periodically closed or partly out of order; elevators have been unreliable at times. On-site parking is available but paid, and some venues close early or temporarily.

Related guest reviews

8

Mateusz

2 Jun 2025

·

Stayed 4 nights

Booked for 4 nights. The location was very good, the service at the reception was great, the rooms are excellent - very comfortable beds, great air conditioning, everything you need is there. The cleanliness was top notch. The hotel is not without faults, though: two of the 4 lifts were not working, so the waiting time for one was between 5 and 10 minutes each time. The bartender at the lobby bar was downright rude when it came to paying, demanding a tip (common practice in Romania, but the way he demanded it was unpleasant). The rooms allow people to smoke on the balcony, so if you stay higher up - you get all the cigarette smoke in the room. Bathrooms have no toilet brushes or bath plugs. The pool balcony was closed, even though the pool itself was open. Overall, the hotel is good - but it’s a 4 star experience rather than 5.

10

Anouk

14 Nov 2025

·

Stayed 3 nights

Dit was echt het meest luxe hotel waar ik ben verbleven. Het heeft wel de communist show off vibe maar het is goed onderhouden. De bedden liggen heerlijk, het zwembad heeft een mooi uitzicht en is lekker warm. De ligging is ideaal, twee van mijn tours starten direct ernaast. Een echte aanrader zeker ook voor de prijs kwaliteit verhouding

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8

Carlos

12 Apr 2025

·

Stayed 4 nights

Pleasant 4 nights trip to Romainia. A little disappointed that the pool/spa/sauna were closed for refurbishment! However, the hotel was close to the Old Town, shops, restaurants and metro/buses for convenience travel around the city and further a field.

6

Dexter

19 May 2025

·

Stayed 3 nights

Trevlig vistelse. Men i min värld är detta dock inte tillräckligt hög standard för att uppnå fem stjärnor 2025. Men väl godkänt för en weekend! Spa-, och poolområdet var stängt till följd av renovering. Någonting som vi inte blev uppmärksammade på när vi bokade, så är besviken över det. Helt okej frukost. Något tråkigt bemötande i receptionen drar även ner helhetsbetyget. Rummen var rymliga vilket är bra och läget var utmärkt. Helt okej!

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8

Andrew

18 Mar 2023

·

Stayed 3 nights

Friendly staff and great gym. Vi ference facility ok but needs team to be more proactive in having everything ready fir organisers and facilitiators

8

Stelian

8 Oct 2025

·

Stayed 3 nights

Parking area are ok but I don't understand why I should pay for parking if I stay in this hotel. Just in Romania happens things like this. I will never reserve room in this hotel

4

Nicolas

15 May 2025

·

Stayed 2 nights

Booké en lit double - plus de lit double Booké pour le fitness - fitness fermé Chambre non nettoyée d’un jour à l’autre Impossible d’avoir une facture

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10

Scott

6 Aug 2025

·

Stayed 5 nights

Amazing hotel in the heart of Bucharest. Very close to the old city and the Metro stations. Beautiful pool on the 22nd floor.

8

Wolfgang

10 Nov 2024

·

Stayed 3 nights

Ein 5- Sterne Hotel muss eine Mini - Bar haben, nicht nur einen Kühlschrank. Kein deutscher TV-Kanal, obwohl RTL überall empfangen werden kann. Mülleimer im Bad defekt, Handbrause defekt/schwer gängig, Handtücher nur für eine Person gewechselt. Lage, Balkon, Aussicht. Schwimmbad, Sauna - sehr gut

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8

Yvonne

5 Sept 2025

·

Stayed 3 nights

Centrale ligging , maar zeker geen 5 sterren waard . Spa/binnenzwembad (al?) gesloten .Voor kortere ( zeker oudere) mensen is kamer onhandig . Bed te hoog , kluis te hoog , en klimmen om te kunnen kunnen douchen in bad. Ontbijt redelijk en mogelijk tot 11 uur . Helaas wordt eea niet aangevuld .

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Cleanliness

Housekeeping is inconsistent, with reports of rooms not being cleaned or restocked, stained or worn linens, dust, and occasional pests, while other guests describe very clean rooms.

Related guest reviews

4

Marcello

5 Jul 2025

·

Stayed 2 nights

Un 5 stelle che in realtà è un 3 stelle. Avevamo un insetto morto nel bagno dal 1 giorno e ci è rimasto fino all’ultimo. Colazione al buffet molto deludente. Letto comodo e posizione buona

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8

Mateusz

2 Jun 2025

·

Stayed 4 nights

Booked for 4 nights. The location was very good, the service at the reception was great, the rooms are excellent - very comfortable beds, great air conditioning, everything you need is there. The cleanliness was top notch. The hotel is not without faults, though: two of the 4 lifts were not working, so the waiting time for one was between 5 and 10 minutes each time. The bartender at the lobby bar was downright rude when it came to paying, demanding a tip (common practice in Romania, but the way he demanded it was unpleasant). The rooms allow people to smoke on the balcony, so if you stay higher up - you get all the cigarette smoke in the room. Bathrooms have no toilet brushes or bath plugs. The pool balcony was closed, even though the pool itself was open. Overall, the hotel is good - but it’s a 4 star experience rather than 5.

2

ADINA

27 Nov 2025

·

Stayed 7 nights

I’ve stayed at this hotel several times in the past, but this visit was an absolute disappointment. It’s clear that the property has aged significantly and that maintenance is no longer a priority. From the moment I arrived, the issues started. The shower was broken, the magnifying makeup mirror light didn’t work because the bulb was burnt out, and the bathroom trash bin was damaged and dirty. The pedal you step on to lift the lid was broken, leaving only a sharp metal piece exposed — something you could easily injure yourself on. Housekeeping was another major problem. From day one, the shower gel dispenser had barely a finger of product left, and for two days no one refilled it. When I finally asked the housekeeper about it, she told me she had no product because the bottles had recently been changed, and that I should go to the front desk myself to request a refill. This is completely unacceptable for a supposed 5-star hotel. Throughout my entire 7-night stay, the room was never vacuumed even once. I had dropped some cookie crumbs the first day, and I watched them remain on the floor for a full week — being stepped on every day. Another inconvenience: the front desk never had change when I needed to break larger bills. Again, something that should not be an issue in a hotel claiming 5-star standards.And when it was time to leave, there was no bellboy available to help with luggage — not to bring the bags from the room, not even to assist with loading them into a taxi

10

Anca

31 May 2024

·

Stayed 5 nights

Very clean, comfortable well located in the heart of the city

4

Nicolas

15 May 2025

·

Stayed 2 nights

Booké en lit double - plus de lit double Booké pour le fitness - fitness fermé Chambre non nettoyée d’un jour à l’autre Impossible d’avoir une facture

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4

Mihaela

19 Sept 2025

·

Stayed 1 night

First our towels had rust spots on them. restaurant on main floor was closed and the Bar & Restaurant on 21st floor had very expensive prices. We had to go out in the rain to find another restaurant to have dinner. Swimming pool closed at 9.00pm and at 8.30 we were told not to enter bc closing time is soon. Very low on the grade...I would suggest to be coted as 3.

8

Frankie

15 May 2024

·

Stayed 2 nights

Helpful front desk staff, room cleaning missed a few items, failed to refill Kleenex box, tea bags and shampoo and bath gel, soap, etc. shower door leaked badly, whole floor in front of bathtub got all wet! Handheld shower diverter didn’t work. Paid breakfast was good.

10

Caroline

18 May 2024

·

Stayed 4 nights

Beautiful well-staffed hotel. Room and bathroom were clean and well kept. Lobby area was beautiful and inviting.

6

William

2 Jul 2025

·

Stayed 2 nights

Fint hotell i slitet skick. Rätt dammigt på rummet. Ligger super bra centralt. Trevlig personal.

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8

Adolfo

7 Apr 2025

·

Stayed 2 nights

L’Hotel è sicuramente in una posizione ottimale per visitare il centro di Bucharest. Gentilezza ed educazione alla reception. Un bel bar e credo (ma noi non ci siamo stati) un servizio lounge bar con vista sulla città. Arredamento delle camere un po’ old fashion .possibilita di fare il caffè in camera, acqua e frutta di benvenuto. La Pulizia può essere migliorata, abbiamo soggiornato due notti ma non hanno rifatto la stanza. Le signore addette alla pulizia hanno detto che sarebbero ripassate visto che volevano farlo in un momento in cui noi stavamo facendo una pausa, ma non si sono più viste. Peccato!

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Rooms

Rooms are spacious with balconies and impressive views, and beds are comfortable. However, the decor is dated and maintenance issues recur (high bathtubs, leaking showers, weak or nonworking AC, and occasional Wi‑Fi or phone problems), and some report noise from events.

Related guest reviews

6

Yaniv

28 Mar 2023

·

Stayed 2 nights

I expected more from the hotel. Price and level did not match. The carpet had many visible stains. And the room was very old

4

Mark

12 Jul 2025

·

Stayed 5 nights

Good location and was generally ok. Shower leaked over the bathroom floor so was like a swamp in there. The hotel also had an outside disco on that played loud music, not ideal if you have to wake up early the next day for a trip...

10

Halil Emre

8 Apr 2025

·

Stayed 1 night

Perfect location old but great hotel.

10

Susan

20 May 2025

·

Stayed 3 nights

We liked everything about the hotel. The room was spacious with a balcony overlooking Bucharest which was lovely. The only improvement I would suggest is to change towels each day.

8

Michelle

4 Nov 2025

·

Stayed 1 night

The room was clean with a comfortable bed. I had a balcony along with a nice view. The hotel lobby was nice and staff were helpful. What i didnt like was the tub in the bathroom as it was deep and high which made it difficult to shower. I slipped when climbing out. Also the checkout process was terrible and I had to pull out my credit card again to complete payment, sign a document and then was able to leave. Why isnt this done up front when you are obviously in a rush at checkout if you are headed to the airport. At 4am, i was not in the mood to go thru all of this and I just wanted to drop the key off and leave. Please improve the checkout process.

4

Jonas

16 Jan 2026

·

Stayed 2 nights

Noget slidt og ikke hvad jeg ville forvente af et 5 stjernet hotel

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8

David

26 Sept 2025

·

Stayed 4 nights

Excellent location. Rooms large

4

Christian

29 Mar 2025

·

Stayed 3 nights

This is not a 5* hotel. I had very bad experience with the hotel tech. The WiFi in my room was not working. It took me 4-5 times throughout the day to complain about this. The staff said eventually it’s my fault. Only then to find out that the router installed in my room was broken and needed to be replaced. I was not offered any apologies or compensation for my misery. Furthermore, the rooms are totally outdated. They are clean and well-maintained. But very old and not good for modern business travelers. In the bathroom is only a bathtub to shower. And the shower head did not work. The trash bin in the bathroom has an open wire sticking out and you can hurt your toes. The gym and sauna were closed for renovation and I was not informed of that beforehand - no information of that sort anywhere: to the contrary - the websites states how nice these facilities are. In the public areas there is a really oppressive smell of room deodorants - like the plan is to cover some bad smells. The whole building and access to rooms is not secured. In the elevator I was hackled by two prostitutes. The staff was nice - but eventually not helpful. My decision: never again this hotel.

10

Tarkan

19 Feb 2026

·

Stayed 4 nights

Tolle Aussicht vom Balkon.

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6

Thomas

18 Nov 2025

·

Stayed 2 nights

Aircon in room does not work. Too hot.

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Service

Service feedback is mixed: many highlight friendly, helpful staff and problem resolution, while others report rude or slow front desk, poor housekeeping responses, and cumbersome checkout, with understaffing at times.

Related guest reviews

10

Lisa

23 Apr 2024

·

Stayed 3 nights

I highly recommend the top hotel in Bucharest! It is extremely trustworthy. I accidentally left my necklace behind, and it was promptly found and returned to me. I am truly impressed by the exceptional service provided by the hotel staff. A big thank you to them!

10

WALTER

13 Apr 2025

·

Stayed 1 night

Excellent staff, beautiful hotel, great breakfast. Will stay again

2

ADINA

27 Nov 2025

·

Stayed 7 nights

I’ve stayed at this hotel several times in the past, but this visit was an absolute disappointment. It’s clear that the property has aged significantly and that maintenance is no longer a priority. From the moment I arrived, the issues started. The shower was broken, the magnifying makeup mirror light didn’t work because the bulb was burnt out, and the bathroom trash bin was damaged and dirty. The pedal you step on to lift the lid was broken, leaving only a sharp metal piece exposed — something you could easily injure yourself on. Housekeeping was another major problem. From day one, the shower gel dispenser had barely a finger of product left, and for two days no one refilled it. When I finally asked the housekeeper about it, she told me she had no product because the bottles had recently been changed, and that I should go to the front desk myself to request a refill. This is completely unacceptable for a supposed 5-star hotel. Throughout my entire 7-night stay, the room was never vacuumed even once. I had dropped some cookie crumbs the first day, and I watched them remain on the floor for a full week — being stepped on every day. Another inconvenience: the front desk never had change when I needed to break larger bills. Again, something that should not be an issue in a hotel claiming 5-star standards.And when it was time to leave, there was no bellboy available to help with luggage — not to bring the bags from the room, not even to assist with loading them into a taxi

8

Michelle

4 Nov 2025

·

Stayed 1 night

The room was clean with a comfortable bed. I had a balcony along with a nice view. The hotel lobby was nice and staff were helpful. What i didnt like was the tub in the bathroom as it was deep and high which made it difficult to shower. I slipped when climbing out. Also the checkout process was terrible and I had to pull out my credit card again to complete payment, sign a document and then was able to leave. Why isnt this done up front when you are obviously in a rush at checkout if you are headed to the airport. At 4am, i was not in the mood to go thru all of this and I just wanted to drop the key off and leave. Please improve the checkout process.

8

Mircea

29 May 2023

·

Stayed 9 nights

The Reception desk could be more prompt in addressing requests (e.g., television in the room did not work), but I understand they are understaffed.

10

Qingmei

3 May 2024

·

Stayed 4 nights

Excellent location, only two minutes walking to the metro station. The front desk staffs are very friendly and helpful. Breakfast have a lot of choice.

10

James

15 Oct 2024

·

Stayed 1 night

Great location, wonderful staff. Would recommend a stay here

8

Alda

24 Jan 2026

·

Stayed 4 nights

As instalações embora antigas são muito boas . A qualidade das refeições ( pequeno almoço almoço e jantar ) é excelente. O atendimento dos colaboradores deixa muito a desejar … tanto na receção com nos restaurantes e bares .Pouco atenciosos, encerram serviços antes do horário ficando os clientes por atender .

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2

Alicia

20 Sept 2025

·

Stayed 2 nights

No value for money I paid over $200 a night and did not see the value. Check-in & staff: First impression was poor. The front desk staff were dismissive and unhelpful, refusing to answer simple questions like whether parking was available or how much it cost. Instead, we were told to “ask outside.” When we asked where to pay, the answer was “with me,” but still no clarity about parking. We arrived at 2:45 pm and were told we could not check in until 3:00 pm. The agent refused to even take our passports or process the information, even though the room was clearly ready. Everything was about passing responsibility to someone else. Room condition: Very old, poorly maintained, and not worth the price. The AC didn’t work—we had to call maintenance immediately. The phone never worked, and no one followed up after we reported it. The TV menu and QR codes for room service and property information didn’t work, leaving us with no access to basic services. Only 2 of the 4 elevators were working. The building feels like it’s falling apart. Amenities: Towels were worn out, some with holes. Bathroom amenities were minimal: just one small bottle of shower gel for two people, no shower cap, no cotton swabs. For a property marketed as 5-star, this is unacceptable. Positives: The bed was comfortable, clean, and the breakfast quality was very good. Overall: For the price, the service, facilities, and maintenance fall far below expectations. Definitely not worth $200+ a night.

10

Matthias

7 Feb 2026

·

Stayed 1 night

Beautiful hotel, central location and very helpful staff

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Location

Excellent, central location near Old Town and metro, walkable to many sights and tours.

Related guest reviews

10

David

24 Nov 2025

·

Stayed 1 night

great location,

10

Timothy

13 Jun 2025

·

Stayed 3 nights

Very nice hotel, great location next to Old Town, reasonably priced, good breakfast buffet, very comfortable king size bed, next to subway station though walkable to many attractions.

10

Flavio

12 Jul 2025

·

Stayed 5 nights

Hotel confortável e muito bem localizado, próximo an Old Town (15 min à pé). Equipe de colaboradores atenciosos e gentis.

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10

Jennifer

29 Jul 2025

·

Stayed 4 nights

Großes weiches Bett, Stadtzentrum bequem zu Fuß zu erreichen, direkt an der Metro, guter Pool, fast alle Ausflüge starten direkt neben dem Hotel, super Aussicht

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8

Zalo

9 Dec 2024

·

Stayed 7 nights

Location location location In the Center of center

8

David

26 Sept 2025

·

Stayed 4 nights

Excellent location. Rooms large

10

Eduard

20 Aug 2025

·

Stayed 1 night

Very happy.. great location

10

Scott

6 Aug 2025

·

Stayed 5 nights

Amazing hotel in the heart of Bucharest. Very close to the old city and the Metro stations. Beautiful pool on the 22nd floor.

10

Mark

30 Sept 2025

·

Stayed 4 nights

Classy hotel. Super comfortable bed. 10 mins walk from Old Town. Near mini marts and restaurants. Would highly recommend

8

marc

16 Sept 2023

·

Stayed 2 nights

Heart of down town

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Dining

Breakfast feedback varies from very good and diverse to disappointing or poorly replenished; some find restaurant options limited, hours reduced, or prices high, and room service not reliably available late.

Related guest reviews

10

Erik

9 Dec 2024

·

Stayed 3 nights

Väldigt bra hotell i Bucharest! Bra service! Nära till allt! Kan rekommendera att köpa deras frukost på plats för billigt pris (60 RON per person). Frukosten hade allt och lite till! Rummen var rena och tysta.

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10

Karen

14 Oct 2024

·

Stayed 3 nights

We had a room on the 17th floor with a spectacular view from a large balcony. The hotel is within walking distance to Old Town with its many restaurants and bakeries. The staff is very friendly. Room clean. Only improvement for me would be breakfast. The eggs and such were cold.

8

DR DIANA

13 Feb 2025

·

Stayed 3 nights

Muy buena ubicacion Habitacion muy comoda y agradable El spa super!! El servicio muy bueno Lo unico que no nos agrado fue la brasserie del hotel muy pobre el menu a nuestro gusto para un hotel de 5 estrellas El servicio y menu del bar superior en todo con respecto al restaurante - Es un hotel que tendremos en cuenta al Volver a Bucharest

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4

Jonas

7 Mar 2023

·

Stayed 3 nights

Ett rätt trist hotell för att vara 5-stjärnigt. Frukosten var inte bra och när det gick upp för mig att vi betalat 130 Lei (26,5 EUR) påtalade jag att jag fått uppgift om att det skulle kosta 15 EUR (vilket hade varit dyrt det också) möttes jag bara av en axelryckning. Slitna rum och SPA:et som visserligen ingick i vårt rum (annars 30 EUR) var rätt tråkigt. Överlag tyckte jag de hade rätt konstig prissättning i baren, restaurangen och roomservicen, dvs mycket hög för att vara i Bukarest. Och det är på grund av detta som vår upplevelse av hotellet dras ner rätt ordentligt.

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6

Momin Mohammad

6 May 2024

·

Stayed 3 nights

Room was cleaned only once during my 3 day stay. Dirty towels were on the floor after the room was serviced. Water, tea/coffee wasnt replaced. Very limited options for lunch and dinner. Had Lunch ince and were were served with tge wrong dish. Slow and horrible service in the restaurant

6

Thao

8 Aug 2025

·

Stayed 1 night

Hotellet ligger sentralt med gå avstand til det meste. Hyggelig personal som hilser og smiler. Fin utsikt fra rommet med balkongen og spaavdeling. Hotellet er noe gammel og det lukter ille på toaletter og bad. Frokostsalen ligger i 21. etasje som har fin utsikt men dessverre dårlig plassering av mat, lite spennende utvalg, bråkete og kaos rundt buffé og eggstasjon. Ikke verdt 5 stjerne.

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10

Carsten

7 Feb 2023

·

Stayed 1 night

Great breakfast buffet!!! Friendly stuff

8

Christopher

16 Dec 2025

·

Stayed 2 nights

Breakfast is not good.

10

eric

16 Oct 2025

·

Stayed 2 nights

Buen desayuno muy variado y fresco Buena atención

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10

IOAN

12 Sept 2025

·

Stayed 4 nights

The breakfast place was very clean with a lot of obtions...

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Month	Average price
January	US$113
February	US$121
March	US$120
April	US$124
May	US$153
June	US$130
July	US$123
August	US$124
September	US$156
October	US$171
November	US$171
December	US$139

Su	Mo	Tu	We	Th	Fr	Sa
				1 $157	2 $138	3 $147
4 $139	5 $156	6 $157	7 $163	8 $167	9 $139	10 $148
11 $147	12 $167	13 $167	14 $156	15 $173	16 $156	17 $144
18 $157	19 $157	20 $166	21 $168	22 $167	23 $140	24 $138
25 $140	26 $154	27 $144	28 $150	29 $152	30 $144	31 $138

Grand Hotel Bucharest

Prices for Grand Hotel Bucharest

Monthly average prices

About this property

Location

Room options

Premium Room, 1 Queen Bed

Superior Room, 1 King Bed

Superior Suite, 1 King Bed with Sofa Bed

Deluxe Room, 1 Queen Bed

Superior Room, 2 Twin Beds

Guest reviews of Grand Hotel Bucharest

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Grand Hotel Bucharest

Considering this hotel for your Bucharest trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20 $132	21 $174	22 $132	23 $132	24 $225	25 $132	26 $132
27 $138	28 $132	29 $140	30 $146