Name: HOTEL CLAD
Address: Fukasawa 2839-1, Gotemba, Japan, Gotemba, Shizuoka Prefecture, JP
Price range: US$161–US$353 per night
Rating: 8.7

What guests think

Travellers choose HOTEL CLAD for its superb Mt. Fuji views, direct access to Gotemba Premium Outlet, and relaxing onsen facilities, with many praising clean, comfortable rooms and convenient parking for an easy stopover in the Fuji-Gotemba area.

Common drawbacks include strict 3 pm check-in and early 10 am checkout, occasional crowds, and rooms that run small. Feedback on staff ranges from warm and helpful to impersonal, and dining options skew limited or pricey with early closing hours. Best for a short, efficient stop with relaxation built in.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Onsen facilities are a highlight, with public baths (and paid private options) and relaxing rest areas; guests appreciate free access. Practicalities draw mixed notes: free parking is easy, but laundry and massage capacity and the station shuttle are limited.

Related guest reviews

10

Brian

23 Mar 2024

·

Stayed 3 nights

Room with view to Mt. Fuji is wonderful. Room is spacious and comfortable, managed to fit to large check-in luggages, 2 standard carry-ons and backpacks without problem. Staff are friendly and speak English well. Restaurant could get a little busy but offer decent food at reasonable price. Private and public onsen areas are clean and nice. Location is super convenient, parking is validated (free) and easy access to hotel. Will want to come back again.

10

ying ying

17 Oct 2025

·

Stayed 1 night

I’d like that they have a good view of Fuji mountain and the place is clean and comfy ! Onsen was the best ! Some of the staff are very friendly and some are not .. oh well I don’t ask too much but I enjoyed my stay anyway

10

YanKit

16 Apr 2024

·

Stayed 2 nights

Great lobby view of mt fuji. Free onsen use for guests and very convenient location to GPO

10

SONIA

20 Jan 2026

·

Stayed 1 night

Pessoas gentis, banho em onsen espetacular

Translate

10

Wee Liang

9 Apr 2024

·

Stayed 2 nights

We had an enjoyable time during our stay waking up with a great Mt Fuji view. The service is good and communication is not an issue. The location is amazing for a good unblocked view of Mt Fuji from the room/hotel. It is also walkable to the Gotemba Premium Outlet. There is an in-house public onsen and resting area. Private onsen is also available at a price (per hour). We drove during our trip, so the parking is availability and convenience is very important. The only downside we observed during our trip is the heavy traffic during the day. It might be because the route was also shared with the Premium Outlet.

10

Boon Yen

16 Apr 2024

·

The Mount Fuji view rooms are beautiful! Waking up to Mount Fuji view from the window looks like it’s an art piece in the room! Walkable distance to Gotemba Outlet with lots of shopping and dining options. Hotel is able to send luggage from Clad to Tokyo or any part of Japan. 👍 free public and paid private onsen bath for hotel guests. Highly recommend!

10

Yew Mun

11 Jun 2024

·

Stayed 1 night

The hotel is very clean and spacious. The salient feature of the hotel are the huge windows which provides glorious view of Mt Fuji. I also enjoy the free onsen provided for hotel guests.

10

Cheuk hang

7 Mar 2025

·

Stayed 1 night

Hotel is great, only 2 problems. First, the shuttle bus schedule is broken, only 6 rides each day. It would be better by each appointment pointing or taxi ride discounts. Second, lag of massage staffs also makes the appointment broken because hotel have more empty bed than customer usage.

6

CHARMAINE

10 Dec 2023

·

Stayed 2 nights

near convenient store after gotemba close and near the hotel. if guess reach hotel late there are nothing to eat. and massage only got 2 massage therapist. the hotel only have 3 washing machine and no dryer.

8

Keiko

26 Jul 2025

·

Stayed 1 night

アウトレット隣接なので、閉園時間までしっかり買い物を楽しんでからホテルにチェックインできます。夜は、隣にある温泉施設が利用できるのも魅力。23時まで利用可能で、アウトレットの広い敷地を歩き回って疲れた身体をしっかり癒せる素敵なホテルです。

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Overall cleanliness is good, yet several guests reported lapses such as dust, dirty carpets or walls, and lingering odors. A few also felt housekeeping missed details like bed tidying.

Related guest reviews

4

AZUSA

20 May 2025

·

Stayed 1 night

部屋の匂いが気になった。夕食ビュッフェを利用したが、料理は冷めていて美味しくないし、スタッフの人数も多すぎて、料理を取る際に監視されているみたいで取りにくかった。

Translate

8

Agnes LY

3 Jan 2024

·

Stayed 1 night

Room with super nice view but no service in the entrance you will just fine a signage , no one give you direction for parking as well. the carpet in room are super dirty, especially the corner area with full of dust.

8

EUGENE

6 Jan 2024

·

Stayed 1 night

お部屋はちょっと狭いが、富士山が全面に見えて圧巻の眺め、そして露天風呂からも富士山がキレイに見える。アウトレットも近く、ロケーションは申し分ない。ただお部屋に入ったらなんとも表現できない嫌な匂い(強いて言えば、古い繊維の匂い？)がしていたのが残念。ホテル滞在そのものは全体的に悪くなかったが。フロントの職員の対応には大変問題があると思う。チェックインの歳、対応した女性のスタッフが「駐車券をお預かりします」と言うので、ちょっと不思議に思ったが、駐車券を無くす客が多いからかなと思いながら渡した。翌朝チェックアウト時に対応した男性スタッフに駐車券を昨夜スタッフの要請で渡したと話したが後どうすれば良いかと尋ねたところ、「渡した？スタッフにてすか？そんなことは通常あり得ませんが」と言う。なので前日のやりとりについて詳しく説明をしようとしたが、私が話し始めた途端、腰を折ってきては「いや、ちょっと、お客様、その話は分かりませんね、僕は昨夜その場にいませんでしたので」という。客の言っていることに対して完全否定の上、自分の勤めるホテルで起こったことについて「僕はその場にいなかったので知りませんよ」の態度は如何なものかと思う。無礼極まりない言動に呆れすぎてこの男性スタッフの実名確認できなかったのが悔まれてならない。大変不快な気持ちにさせられた。

Translate

10

Siu Mei

4 Mar 2023

·

Stayed 2 nights

房間整潔,

Translate

6

chen

18 Jun 2025

·

Stayed 1 night

Too crowded and the room is not properly cleaned. It feels like people keep coming and go staff doesn’t have enough time to clean

6

Ciang Ling

29 May 2024

·

Stayed 1 night

The walls are dirty inside the room giving it an overall unclean look. Staff are very helpful that’s a plus. Too many ppl talking on the lobby around 3pm ish so when walked in don’t feel calm.

10

Yew Mun

11 Jun 2024

·

Stayed 1 night

The hotel is very clean and spacious. The salient feature of the hotel are the huge windows which provides glorious view of Mt Fuji. I also enjoy the free onsen provided for hotel guests.

8

keiko

31 Jul 2025

·

Stayed 1 night

ロビーから見える富士山は格別です。ホテルの食事はまだ食べていません。なぜならお高いので、アウトレットの何処かで済ませるのが賢明です。お部屋は快適です、サイズ。清潔さ、備品の内容どれも程よく満足です。

Translate

10

Titan

9 Jun 2024

·

Stayed 2 nights

住宿環境都很很，唯一缺點就是房間請潔需要改進，有蠻多粉塵未清理乾淨

Translate

8

nelson

8 Jun 2024

·

Stayed 2 nights

The Hotel is nice and clean..moderate space ..staff are polite

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are modern and comfortable with standout Mt. Fuji views through large windows. Space varies by type, with many noting compact layouts and occasional design compromises such as no tub or less ideal bathroom separation.

Related guest reviews

8

Clarence

10 Dec 2024

·

Stayed 1 night

Hotel Clad had such an amazing view of Mt. Fuji. Had a great stay and it was nice that it was right beside the outlet mall.

10

Albert

16 Dec 2024

·

Stayed 4 nights

Amazing views from the Mount Fuji side! The room is a bit small but super clean and the staff is amazing. The buffet is a tad expensive but has a pretty wide range of food.

10

Teck Kim

20 Jul 2024

·

Stayed 2 nights

Mount Fuji view from room

8

Austia

9 Jun 2024

·

Stayed 2 nights

The rooms offered direct view of Mount Fuji and free parking.

10

SZE MAN

19 Jul 2023

·

Stayed 1 night

I love this hotel. The fuji view from our room is excellent.

8

Chun Pong

14 Jan 2023

·

Stayed 1 night

浴室沒有乾濕分離設計，又對正大門，十分不理想

Translate

10

Yew Mun

11 Jun 2024

·

Stayed 1 night

The hotel is very clean and spacious. The salient feature of the hotel are the huge windows which provides glorious view of Mt Fuji. I also enjoy the free onsen provided for hotel guests.

10

Scarlet

16 Nov 2023

·

Stayed 1 night

Room with amazing view of Mountain Fuji.

8

Agnes

6 May 2025

·

Stayed 1 night

A nice big room with easy accessibility

6

Weng Yun

5 Dec 2023

·

Booked twin room with Mt Fuji view but given a tiny double room with Fuji view and no bathtub. The room was so tight that I had to open my 28 inch hardcase luggage that opens into 2 halves in the entrance area between the sink and the shower room and toilet. The room is not well designed. Fuji view is easily available all around property so it’s not critical. Make sure you get the biggest room for your budget. Unlike another hotel, staff will not send luggage to assigned room even if you arrived early and stored luggage pending room access at 3 pm . The only good things about this hotel are free access to the wonderful onsen and proximity to Gotemba outlet.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Staff impressions are mixed: many found them polite and helpful, but others experienced impersonal or rude interactions and very strict policies around the 3 pm check-in and 10 am checkout.

Related guest reviews

10

Ivan

19 Mar 2023

·

Stayed 1 night

Lots of good reasons to stay in this hotel. We can see Mt. Fuji in the lobby, hotel room and outdoor onsen. The staff are friendly and kind, many customers queued up at the lobby waiting to take photo with Mt Fuji, the staff showed up and is patient to help all of them (including us) to take photos. On the day we checked out, my wife realised she left a ring in the room, we went back to the hotel few hours later to check with front desk, after few mins they got back to us with her ring in a transparent zip bag. Their service is just so professional.

10

ALAN

2 Jun 2024

·

Stayed 2 nights

Friendly English speaking staff for US traveler. Clean room, comfortable bed, walking distance to Gotemba Premium Outlet. Shuttle bus to highway bus station.

4

Kit Sang Jackson

19 Oct 2024

·

Stayed 1 night

A bit surprise that we need to check out at 10am and hotel told me outlet open at 10am… that’s irrelevant……

6

Cecilia

25 Feb 2026

·

Stayed 2 nights

Checking só após as15:00 e checkout às 10:00!, para guardar as malas após checkout só até as 15:00 hs, e quando estávamos esperando o transfer chegar, as 15:30, fomos literalmente expulsos da recepção em meio a chuva (nunca tinha passado por esta situação em nenhum hotel do mundo),estávamos em um grupo de 8 pessoas e achei extremamente desrespeitoso com os hóspedes. Lamentável!

Translate

8

EUGENE

6 Jan 2024

·

Stayed 1 night

お部屋はちょっと狭いが、富士山が全面に見えて圧巻の眺め、そして露天風呂からも富士山がキレイに見える。アウトレットも近く、ロケーションは申し分ない。ただお部屋に入ったらなんとも表現できない嫌な匂い(強いて言えば、古い繊維の匂い？)がしていたのが残念。ホテル滞在そのものは全体的に悪くなかったが。フロントの職員の対応には大変問題があると思う。チェックインの歳、対応した女性のスタッフが「駐車券をお預かりします」と言うので、ちょっと不思議に思ったが、駐車券を無くす客が多いからかなと思いながら渡した。翌朝チェックアウト時に対応した男性スタッフに駐車券を昨夜スタッフの要請で渡したと話したが後どうすれば良いかと尋ねたところ、「渡した？スタッフにてすか？そんなことは通常あり得ませんが」と言う。なので前日のやりとりについて詳しく説明をしようとしたが、私が話し始めた途端、腰を折ってきては「いや、ちょっと、お客様、その話は分かりませんね、僕は昨夜その場にいませんでしたので」という。客の言っていることに対して完全否定の上、自分の勤めるホテルで起こったことについて「僕はその場にいなかったので知りませんよ」の態度は如何なものかと思う。無礼極まりない言動に呆れすぎてこの男性スタッフの実名確認できなかったのが悔まれてならない。大変不快な気持ちにさせられた。

Translate

6

Joseph

17 Dec 2023

·

Stayed 2 nights

Hotel location was fantastic. But service standard definitely sub-par.

10

Ka chun jonathan

25 Oct 2024

·

Stayed 2 nights

Gd. But hotel doesn’t seems welcome late check in

8

Daniel

23 Sept 2023

·

Stayed 1 night

We chose to stay here to have plenty of time to visit the Gotemba mall and for the view of Mt Fuji. Getting to the property by public transport was easy. We caught the train to Gotemba, free shuttle to the mall and walked from there. The room was fantastic. A little small but the view made up for it. It was nice and clean and there were good laundry facilities. The staff were polite but not friendly. We arrived around 2:15 and I didn’t realize but check in was from 3pm. Normally I would expect if the room is available they would just let you in early, but it is more like a rule to them so we had to wait 45 minutes and then everyone who was waiting is all checking in at once. They don’t welcome you or anything more personal like that. Very transactional rather than customer experience driven. Overall, we were very happy and it would be 5 stars if the staff and perhaps the policies they work to were more customer focused.

8

Suntana

13 Mar 2023

·

Stayed 1 night

Check-in was perfect, including staff. Bad experience with the staff who did the check-out. He was rude and far from the attitude "service minded".

10

Anthea

4 Nov 2024

·

Stayed 1 night

Very conveniently located hotel for Gotemba Outlet Shopping purposes. Beautiful hotel & nice bedroom with Mt Fuji view. Gotemba Premium Outlet is right beside Hotel Clad. Lobby provides water (hot & cold) & green tea. Flaw: the staff are very strict on check in time, not a minute earlier allowed, exactly 3pm or after. Another thing to note: Hotel’s restaurant closes quite early & the restaurants / food court at Gotemba Premium Outlet closes by 8pm or earlier. So do make sure you get your food / dinner before the shops closed!

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Outstanding for outlet shopping and Fuji views, with direct walkway access and straightforward free parking. Less convenient for broader sightseeing without a car, as shuttle schedules are limited and public transport can be time-consuming.

Related guest reviews

8

???

17 Aug 2025

·

Stayed 1 night

アウトレット直結の便利なビジネスホテルという印象です。過不足なく過ごせました。

Translate

10

Mei Sze

27 Mar 2025

·

Stayed 1 night

Best choice for going to outlet mall and staying a night

8

Austia

9 Jun 2024

·

Stayed 2 nights

The rooms offered direct view of Mount Fuji and free parking.

8

Yu Chieh

3 Aug 2023

·

Stayed 1 night

View is amazing but room is small. Location is hard to access and far away from everything. Good thing it’s attached to the premium outlet which gave us something to do during our stay.

10

Hoon Hoon

26 Nov 2023

·

Stayed 3 nights

Hotel Clad’s staff were amazingly helpful. The public bath overlooked Mt Fuji and provided good respite for the body after a tiring day out. 3 not so great things are: 1) the one and only convenient store is too far from hotel (west side) 2) hotel restaurant closes early at 8pm 3) shuttle to Gotemba Station operates from 10am, and we could not start off early unless we take a taxi out Strongly recommend to drive so that you can go to many lovely places like Oshino Hakkai and Fujinomiya without incurring hefty taxi fare.

10

Vanessa

4 Oct 2023

·

Stayed 1 night

The hotel was so pretty! You can see Mt Fuji at any angle. Few minutes walk to the famous Gotemba Premium Outlet, there’s a big public bath for hotel guest too (FOC)! Overall it is a very very pretty hotel! The hotel is quite far from the Kawaguchiko area (at least 1 and a half hr bus ride- not express bus), hence would only recommend staying at the hotel if you’re planning to shop at the premium outlet!

8

Kanthat

6 Mar 2025

·

Stayed 1 night

Great location. Close to outlet.

10

Kim Lai

12 Mar 2024

·

Stayed 1 night

地點好！酒店房間望住富士山🗻 酒店2分鐘路程就是outlet! 如要到富士山周邊影相打卡就比較遠，要1個小時車程！要留意由富士山山口返酒店的巴士時間！

Translate

2

Sebastian

30 Jun 2024

·

Stayed 2 nights

Its a decent Hotel and friendly staff. Unfortunatly you arent able to do anything besides visiting the nearby outlet. and without a car its nearly impossible to leave.

8

Anson

5 Dec 2023

·

Stayed 1 night

Superb location if you want to stay a night right next to Gotemba outlets and have a stunning view of Mt Fuji inside your room. Hot spring facility is good enough.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Food quality receives both praise and criticism: some enjoyed tasty, reasonably priced meals and a decent buffet, while others found the buffet expensive or underwhelming. Dining hours are early and choices feel limited after the outlet closes.

Related guest reviews

10

Grace

4 Feb 2023

·

Stayed 1 night

The mountain Fuji view is excellent. Close to outlet. Walkable distance. Lunch at the restaurant is hotel is very good. Ressonable price. With mountain Fuji view . Recommend Room size is a bit small Onsen closes early in the morning .. closes at 9am.

4

AZUSA

20 May 2025

·

Stayed 1 night

部屋の匂いが気になった。夕食ビュッフェを利用したが、料理は冷めていて美味しくないし、スタッフの人数も多すぎて、料理を取る際に監視されているみたいで取りにくかった。

Translate

10

Albert

16 Dec 2024

·

Stayed 4 nights

Amazing views from the Mount Fuji side! The room is a bit small but super clean and the staff is amazing. The buffet is a tad expensive but has a pretty wide range of food.

10

Ying

8 Jun 2023

·

We booked this hotel solely for the Mt Fuji view, so loved that we had a good view from the reception, our room, at the onsen and even while shopping at the outlets. The room was clean and comfortable, and I most appreciated the rain shower. There were limited dining options on the property though you could head to the outlets for more food choices or order in via UberEats. Parking onsite was very easy and convenient.

6

Michiyo

5 Aug 2024

·

Stayed 1 night

食事処に鉄板焼きのお店が入っていたら、もっと良かったです。

Translate

10

Yuen Pik Linda

8 Dec 2024

·

Stayed 1 night

The environment and room design is excellent and make people feel very relaxing. The buffet dinner is reasonably priced with various choices and good quality. It’s really a great decision to stay one night in this hotel to allow sufficient time to do shopping and enjoy the tranquility of the environment and the onsen, it’s a great experience!

10

Hoon Hoon

26 Nov 2023

·

Stayed 3 nights

Hotel Clad’s staff were amazingly helpful. The public bath overlooked Mt Fuji and provided good respite for the body after a tiring day out. 3 not so great things are: 1) the one and only convenient store is too far from hotel (west side) 2) hotel restaurant closes early at 8pm 3) shuttle to Gotemba Station operates from 10am, and we could not start off early unless we take a taxi out Strongly recommend to drive so that you can go to many lovely places like Oshino Hakkai and Fujinomiya without incurring hefty taxi fare.

8

Simon

5 Jun 2025

·

Stayed 1 night

Great hotel to stay overnight at Gotemba. With access to the spa in the same building. Location is great and full of amenities. Only complaint is the in-house restaurant which offers buffet only and at a very high price. They used to offer great à la carte option, too bad that’s not available any more.

10

きんご

3 Sept 2023

·

Stayed 1 night

ホテル内のレストランでの夕食が期待以上に美味しかった。

Translate

10

Anthea

4 Nov 2024

·

Stayed 1 night

Very conveniently located hotel for Gotemba Outlet Shopping purposes. Beautiful hotel & nice bedroom with Mt Fuji view. Gotemba Premium Outlet is right beside Hotel Clad. Lobby provides water (hot & cold) & green tea. Flaw: the staff are very strict on check in time, not a minute earlier allowed, exactly 3pm or after. Another thing to note: Hotel’s restaurant closes quite early & the restaurants / food court at Gotemba Premium Outlet closes by 8pm or earlier. So do make sure you get your food / dinner before the shops closed!

Was this helpful?

AI-generated summary based on recent guest reviews

Month	Average price
January	US$193
February	US$207
March	US$209
April	US$197
May	US$190
June	US$148
July	US$166
August	US$230
September	US$234
October	US$227
November	US$234
December	US$237

Su	Mo	Tu	We	Th	Fr	Sa
				1 $206	2 $269	3 $252
4 $250	5 $204	6 $214	7 $184	8 $206	9 $243	10 $344
11 $304	12 $218	13 $184	14 $164	15 $251	16 $267	17 $322
18 $239	19 $202	20 $190	21 $252	22 $253	23 $353	24 $248
25 $206	26 $206	27 $164	28 $237	29 $188	30 $206	31 $249

HOTEL CLAD

Prices for HOTEL CLAD

Monthly average prices

About this property

Location

Room options

Twin Room with Mountain View(2 Adults)

Double Room with Mountain View

Twin Room with No View(2 Adults)

Twin Room

Double Room

Standard Twin Room with Mountain View

Double Room with No View(2 Adults)

Twin Room with Mountain View(3 Adults)

Standard Twin Room

Twin Room with Mountain View

Twin Room with No View(3 Adults)

Double Room with No View (Single Use)

Double Room with Mountain View(Single Use)

Twin Room with No View(Single Use)

Twin Room with Mountain View(Single Use)

Double Room with Mountain View(2 Adults)

Guest reviews of HOTEL CLAD

What guests think

Property policies

Check-in instructions

Good to know

FAQs about HOTEL CLAD

Considering this hotel for your Gotemba trip?

Prices for upcoming dates

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18	19
20	21 $254	22	23 $161	24 $188	25 $195	26 $226
27 $199	28 $161	29 $167	30 $166