Old Faithful Snow Lodge & Cabins - Inside the Park

Old Faithful Snow Lodge is getting a new roof, so it’s under construction. But the staff makes it work as well as possible. Stay here rather than the more expensive Old Faithful Inn — historic but a bit decrepit. Likewise the Inn’s restaurant — all buffet this time of year because of staffing, but really slow seating and no views. Not the National Park cool dining experience I’d hoped for.

There was no warning of the construction occurring on site and beginning as early as 8am right beside of our room as well as within the entire property at large. Also, nobody came to clean our room/change towels during the day even though we were gone the entire day.

We were not informed that this property was under construction. Scaffolding surrounded it and we had workers outside our third floor window starting work at 7:30 am. Staff didn’t know the area, and the internet has not secure. We should have been informed or given a discounted rate.

Under construction so a bit tough to park

Property under construction—understandable but nonetheless not professional. Elevators didn’t work either.

There is construction going on currently but it did not affect our stay. The lodge is nice, clean and comfortable beds.

Unit was pleasant. Parking was granular and got all over the floor (even after scraping shoes on mat). Had a broom, could have used a dustpan. Toilet area tiny. Roads around the buildings...more potholes than road. I am sure it is just the season. We did enjoy our stay. The staff was great.

There was Extensive remodeling going in and outside of the hotel which we were not made aware of we would have never stayed there because no air conditioning could not open windows because of the construction. It really was not Ow

Terrible pot holes by cabin

Potholes inner streets

We enjoyed our 3 day stay at the Old Faithful Snow Lodge. Nice clean room and friendly service.

Was not expecting construction site. Cabin was dirty. Old dried up contact lens on nightstand. Dust along all baseboards. No room service for clean towels. Menu at snow cabins not great.

Never seen a place as dirty as here!

Clean room

The bathroom was not clean, hair all over the tub, drain plug damaged preventing my wife from taking a bath, and the children running around down the hall and in the room above us until 11:30 pm prevented us from getting any sleep.

Clean

There is construction going on currently but it did not affect our stay. The lodge is nice, clean and comfortable beds.

The room was less clean than I would have liked - however the bed was comfy. It was quiet and convenient for our stay in the park.

Clean place with friendly service. The property’s grounds are large and very clean. The only downsides were the food and the rooms are really warm.

Soap dispenser was empty. Shower curtain had mold and mildew on it. Paint was peeling.

The first room we were given was unbearably hot, even with the window wide open. We called the front desk and they were very prompt in sending a maintenance person up to check if the heat was not turning off. He couldn't find any problems with the furnace, but did tell us that the boiler room was directly beneath our room and tended to make the rooms above them quite warm. Reception then moved us to another room down the hall that was fine. Other than that the hotel staff were all wonderful and the evening meal we had at the restaurant was very very good. We would definitely return.

The hotel rooms are so loud. There is no noise insulation- you hear everything from the rooms above and the hallways. Every door slams shut instead of close quietly.

Bare bones. That building in the thumbnail is not the hotel, there’s small cabins that you stay in behind the pictured building. No AC which is fine because it gets cold at night, but that means you hear all the inconsiderate people making noise outside. WiFi barely worked.

Internet service was basically unavailable. That should be known up front.

antiquated property, no a/c, no tv.. but very friendly staff..

The hotel has AC, the rooms don’t. Tiny windows, no ventilation, no ability to plug fan near the window, no extension cords, few outlets in room. No bathroom fan, only heat. Horrible for summer stay! Very expensive for what it is. Monopoly on location and poor quality guest experience. Food ok, not great. Few options and pricey for what you get.

Truly remarkable location. Clean rooms and quiet. THE INTERNET WAS SO BAD! The staff was very good and attentive.

You can clearly hear your neighbours flushing the toilet and the water flow sound, luckily most of the guests sleep early but wake up also early

Staff were great. Location good. No air conditioning. Shower didn’t work well. Food bad. Price too high for quality.

Very nice lodge, lacking good coffee and only one restaurant with a long wait list. Nice staff, no reliable Wi-Fi

The Old Faithful Snow Lodge is beautiful and its' walking distance to Old Faithful and the numerous surrounding geysers make it a prime destination location. However, that all falls away due to the poorly trained staff and workers at the Old Faithful Snow Lodge. We had interrupted our exploration of Yellowstone to be at the Old Faithful Snow Lodge at 4PM for check-in. Upon arrival, we were told our room was not ready (no cause for alarm, that happens) and after talking with the cleaning crew, the front desk staff informed us our room would be ready in 15 to 20 minutes. Not enough time to go do anything more than visit the gift shop - we came back about 30 minutes later and now waited behind multiple other people checking-in, only to be told our room was STILL not ready. We were told that our room would absolutely be ready in another 30 minutes. We had wanted to take a shower and change out of our stinky clothes before dinner (had been out hiking the majority of the day) and the on-site restaurants do not take reservations and with the amount of people already waiting to be seated, we were looking at not being able to eat dinner on-site and taking the hour and a half (one way) trip to West Yellowstone for dinner - so we attended dinner at the Obsidian restaurant as is. Skip forward - our room was still not available FOLLOWING dinner. Our room was not available until AFTER 7PM (more than 3 HOURS after the check-in time) Dinner was even more awful. Untrained waitstaff...

Limited options to stay in the park this time of the year (April). Old faithful snow lodge is conveniently located but needs some major updating- the staff at reception (Dominque I think) was rather rude. Rooms were never cleaned. But great location, the seasonal staff in the restaurant and front desk were nice. So a necessity to stay there but lots to be desired

The staff was obviously burnt out, short tempered, and rude.

Overall our stay is good except for the key card not working multiple times. Breakfast buffet was mediocre and can be improved

This hotel is right near Old Faithful. A very nice facility, clean and comfortable. The staff was great- friendly and helpful.

Keys would not work door lock. Main desk had to recode keys 3 times. Instead of changing our room we had to wait in the hall with our luggage for maintenance to repair the door lock. With some effort the clerk got the door to unlock so we could get in. Maintenance never fixed the lock so we stayed in our room all night.

Great stay with wonderful staff and dining.

Check in was ~2 hours after their stated check in of 4 pm.

When we visited temps ranged from 20s at night to low 40s and this is a cozy warm place to stay. We cracked the window at night and were very comfortable. Only downside was our room wasn’t ready when we arrived at 6:30 pm. We were asked to wait an hour and then it was ready. The staff were very nice about it, just frustrating on our end after a very long day of traveling. I highly recommend staying here when in Yellowstone. You can’t beat the location and the accommodations are well maintained.

We had such a great experience here. The staff at the front desk Paul and Valicia were the best ! They went out of their way to help us out when we had an issue. The cabins were great, clean and comfortable. Very convenient location. Old faithful geyser is in walking distance. We had dinner at the Obsidian and the braised bison short ribs and the steak were cooked perfectly. Our waiters were also very friendly. All in all, we had such a great experience there that we already want to go back.

Good location for visiting the park

We loved the convenience and location. It was the ideal choice.

A great place to stay and a central location to visit the many sides of the park. The room was clean, comfortable and somewhat bigger than the rooms in the older hotels in the area. The hotel was close enough to the Old Faithful Inn where we walked to in the evenings to enjoy the incredible lobby and nightly music.

Great overall location!

Very nice rooms (beds are firm) Great location to start ones adventures.

The cabin was clean and quiet. The location was great; everything within walking distance. The staff were helpful. Will stay again!

Quaint little cabin close to old Faithful. Quiet and peaceful. Beds were so comfortable. Slept really well.

Great location for a Home Base.

This is in a great location to the park

Great place to stay. Close to old faithful geyser.

In general, the people in service are not nice , particularly to tourists with colors. The worse attitudes we faced was at the dinning room.. So we dined at the old faithful inn instead, there we were treated with respect and very friendly staffs

Hotel was clean and beds were comfortable. Restaurant was long wait and food was meh. They should have more dining options since you are in the middle of nowhere

I wasn't quite clear on what a cabin meant. The room was ok but I didn't realize that I was going to need a 4x4 to get to it. The dirt "road" going to the cabin was so bumpy and covered with potholes that I'm very fortunate that I didn't break an axle! The food on the buffet could have been very good, if it wasn't served fridge cold. We even got there right at 6am 1 morning and food that should be served hot had obviously just been taken out of the fridge and placed in a non heated steel dish. If this place wants to continue to serve food, they need to install a steam table or even start utilizing simple chafing dishes! Bring your own coffee because they don't have any out in the lobby for guests, unless you want to pay $5 for a small black coffee. No hot chocolate either at this "snow lodge". The listing for this place leads you to believe that there are multiple stores and restaurants adjacent to the property. The listing failed to mention that all of that would be closed during our stay. We ended up having dinner in West Yellowstone MT all 3 nights of our stay. That's almost 2 hours round trip and I wish I had just chosen a hotel there and saved myself the hassle!

I liked it was convenient to many excursions to travel to. The food is very expensive. Also the walls are paper thin as we tried to watch a movie on our Ipad and got turned in for it was too loud.

Beautiful location makes it so easy to visit old faithful and walk all the boardwalks in the area to the other geyser’s. Lodge was beautiful and the rooms cozy and charming. We had a fantastic dinner at the restaurant. We would definitely come back!

Staff were great. Location good. No air conditioning. Shower didn’t work well. Food bad. Price too high for quality.

Convenient location for viewing geysers and surrounding area. Food was average and essentially the same from one park hotel to another.

We had such a great experience here. The staff at the front desk Paul and Valicia were the best ! They went out of their way to help us out when we had an issue. The cabins were great, clean and comfortable. Very convenient location. Old faithful geyser is in walking distance. We had dinner at the Obsidian and the braised bison short ribs and the steak were cooked perfectly. Our waiters were also very friendly. All in all, we had such a great experience there that we already want to go back.

Line at check in and staff was nice but said first day reopening and weather caused computer issues. Room and hotel were fine and sat in frint of fireplace in bar. Limited opening had general store closed at 5 ot 1hr after checkin. We arrived 5:15 so no choices on food. Had nice drink setting in bar then asked for table at dining room. Sat at least 15min with only water. No one ever came. Food pricey with small options. We walked out and 3 managers were standing behind us oblivious we were never served just talking. Oy other option was fast food grill closing at 7. Rushed over very friendly staff here but food was just average. Missed opportunites in the village for coffee service and outdoor seating like by a fire would have been great.

Very nice lodge, lacking good coffee and only one restaurant with a long wait list. Nice staff, no reliable Wi-Fi