Is parking available at the property?

Free self-parking is available on-site.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:30 AM to 10:30 AM for a fee of approximately PHP 1552.25 for adults and PHP 777 for children.

What are the standard check-in and check-out times?

Check-in time is at 3:00 PM and check-out time is at 12:00 PM. Early or late check-in/check-out may be available upon request and could incur additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features limited wheelchair accessibility, including elevators and step-free entrances.

What is the location of the property in relation to key landmarks?

The property is located in Cebu City, a 4-minute drive from SM Seaside City Cebu and 7 minutes from Colon Street. It is approximately 4.1 miles from SM City Cebu and 5.3 miles from Ayala Center.

Does the property have a swimming pool?

Yes, the property features an outdoor swimming pool.

Are children allowed to stay at the property?

Children stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property does not specify the availability of extra beds or cribs. It is advisable to contact the hotel directly for specific requests.

Fili Hotel Cebu - Luxury Stay at NUSTAR Resort

Average nightly price at Fili Hotel at Nustar Cebu by month, last 12 months (USD)
Month	Average price
January	US$236
February	US$136
March	US$138
April	US$131
May	US$130
June	US$132
July	US$145
August	US$136
September	US$128
October	US$156
November	US$160
December	US$153

What guests think

At Fili Hotel Cebu, reviewers consistently praise the friendly, accommodating staff, standout breakfast buffet, and comfortable, upscale rooms—many with scenic views—alongside convenient on-site amenities like a casino, pools, and direct access to shopping and dining.

Guests also note occasional complimentary upgrades and an elegant, resort-style setting. Downsides mentioned include occasional odors or slippery floors, some maintenance or AC issues, and, for some, high prices. Overall, expect a polished, amenity-rich stay with a luxury feel.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Guests highlight the on-site casino, pools, and direct mall access within the NUSTAR complex, making amenities convenient.

Related guest reviews

10

Sylvia

10 Jul 2025

·

Stayed 1 night

The room is perfect, swimming pool is great especially you have a kid. Foods are great.

6

Stephen John

1 Feb 2024

·

Stayed 1 night

It was okay but it didn't met our expectation. The room stinks. Breakfast was great for my Filipina wife as most of selections are Asians cuisine. Tiny pool for temporary use.

10

Alex

7 Sept 2025

·

Stayed 1 night

Excellent value, many options from food with the mall connected, also best breakfast buffet I have bad in all of Philippines, same level as Okada or better for much less. Casino is smoke free as well.

2

Marquerite

18 Sept 2025

·

Stayed 2 nights

Booked 4 rooms, 2nights! all the rooms had a wet, moldy smell, they have to put a dehumidifier in one of the most sinky room , its that bad! The drapes hamdle is broken, the washroom blind is stuck! Took time to sent up maintenance. terrible customer service in both front desk and buffet restaurant staff! Casino entrance leaks on 1 raindy day! Dirty dishes (plates, cups, glasses empty bottles ) are every corner on casino floors! To call this hotel 5 star is very disappointing!

4

Lloyd

12 Oct 2024

·

Stayed 4 nights

Walking aroung the hotel and casino was confusing they had no signs to get back to the hotel side . It took us forever to find it without going outside and the people who worked there was confused to

10

Mark

19 Jun 2025

·

Stayed 2 nights

Casino was fun for a little while.

10

HARUYUKI

18 Aug 2025

·

Stayed 1 night

Regarding the hotel facilities and rooms, we were very satisfied. However, we felt a little inconvenienced due to the coincidence of the event. We were very satisfied with the room upgrade.

10

SAIA

13 Aug 2025

·

Stayed 3 nights

5つ星ホテルです。ホテルのあるナスターリゾートだけでで1日遊べます。

10

Emma Celeste

10 Dec 2024

·

Stayed 3 nights

Casino

6

Emma

10 Dec 2024

·

Stayed 2 nights

Casino

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public spaces are generally clean and presentable, with many guests calling the property spotless. However, several reviews mention odors and areas needing better scrubbing or floor care, including a severe moldy smell report.

Related guest reviews

8

Gleness

22 Apr 2024

·

Stayed 1 night

Overall its a beautiful place, just had to say about some small detail- the floor in the shower area and bath tub needs more scrubbing the hallway carpet also had a bad smell. Which i did not expect that from a luxury hotel- But otherwise Staff was great and bfast buffet was good too

6

Stephen John

1 Feb 2024

·

Stayed 1 night

It was okay but it didn't met our expectation. The room stinks. Breakfast was great for my Filipina wife as most of selections are Asians cuisine. Tiny pool for temporary use.

10

Ron Bryan

14 Apr 2024

·

Stayed 2 nights

Everything was beautiful and clean. Service A ! Rooms were fantastic. Buffet is great and restaurants in the resort are great! 10/10 no complaints and I will be staying at Fili/Nustar whenever I am in Cebu from now on.

10

Gina

8 Feb 2026

·

Stayed 4 nights

Nice room - spotless, staff were very respectful, helpful & kind!

2

Marquerite

18 Sept 2025

·

Stayed 2 nights

Booked 4 rooms, 2nights! all the rooms had a wet, moldy smell, they have to put a dehumidifier in one of the most sinky room , its that bad! The drapes hamdle is broken, the washroom blind is stuck! Took time to sent up maintenance. terrible customer service in both front desk and buffet restaurant staff! Casino entrance leaks on 1 raindy day! Dirty dishes (plates, cups, glasses empty bottles ) are every corner on casino floors! To call this hotel 5 star is very disappointing!

10

Janette

3 Jul 2025

·

Stayed 2 nights

The place is quiet and clean

10

Gitta M

19 Sept 2024

·

Stayed 1 night

The hotel exceeded my expectations with its exceptional cleanliness and impressive range of amenities. From the moment I arrived, I was greeted by a warm and attentive staff who went out of their way to ensure a comfortable stay. Their friendliness and willingness to assist with any request made me feel truly welcome. One of the highlights was the breakfast buffet, which offered an incredible variety of fresh and delicious options – easily one of the best I’ve ever had. Overall, the experience was outstanding, and I would highly recommend this hotel to anyone seeking both comfort and top-notch service.

8

Angeli

13 Aug 2024

·

Stayed 1 night

Marble floor is dirty and very slippery

10

Grace

18 Jul 2024

·

Stayed 1 night

Very Cleaned and Classy

10

Gitta

16 Sept 2024

·

Stayed 1 night

The hotel is very chic and clean, the staff are all very accommodating and the breakfast was the best breakfast buffet i ever had

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are comfortable and upscale, often with scenic sea views and occasional complimentary upgrades. A few guests reported maintenance or AC issues.

Related guest reviews

10

Sylvia

10 Jul 2025

·

Stayed 1 night

The room is perfect, swimming pool is great especially you have a kid. Foods are great.

10

Ron Bryan

14 Apr 2024

·

Stayed 2 nights

Everything was beautiful and clean. Service A ! Rooms were fantastic. Buffet is great and restaurants in the resort are great! 10/10 no complaints and I will be staying at Fili/Nustar whenever I am in Cebu from now on.

2

Marquerite

18 Sept 2025

·

Stayed 2 nights

Booked 4 rooms, 2nights! all the rooms had a wet, moldy smell, they have to put a dehumidifier in one of the most sinky room , its that bad! The drapes hamdle is broken, the washroom blind is stuck! Took time to sent up maintenance. terrible customer service in both front desk and buffet restaurant staff! Casino entrance leaks on 1 raindy day! Dirty dishes (plates, cups, glasses empty bottles ) are every corner on casino floors! To call this hotel 5 star is very disappointing!

2

John Louie

23 May 2024

·

Stayed 2 nights

Checking in took 45-50 mins standing on the check in area. The AC was hella hot!! Got the room around 4 pm went out 3-4 hours just to wait it cool, went back its still the same room temperature, was sweating while sleeping called, them to have ac check. It took 1-2 hours for them to decide to change my room, mind you this was already 11pm plus. Was tired sleepy, for a room that is way above the regular price. This is un excusable, was happy i only check in 2 night there….

10

Juliet

27 Oct 2024

·

Stayed 1 night

New, however few maintenance issues but they’re so fast in fixing it once reported.

10

Ingrid

16 Oct 2024

·

Stayed 1 night

Very elegant hotel! Loved how accommodating they were due to an injury I have. Loved our room and view! Loved the bathtub!

10

Vennedick

29 Jan 2025

·

Stayed 2 nights

Clean. Spacious rooms. Nice pools. Friendly staff. Always greeting you with a smile. Only complaint is wifi was unreliable.

10

HARUYUKI

18 Aug 2025

·

Stayed 1 night

Regarding the hotel facilities and rooms, we were very satisfied. However, we felt a little inconvenienced due to the coincidence of the event. We were very satisfied with the room upgrade.

10

TAKURO

26 Jan 2025

·

Stayed 1 night

シャワーx2, バスタブ,洗面台x2快適です。眺望も綺麗でした。

10

MARIGOLD

3 Jul 2025

·

Stayed 2 nights

Top notch accommodation and absolutely loved the FREE upgrade being a first time guest. The included breakfast buffet is mind blowing. Our sea view room was amazing. Highly recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is widely praised as friendly, respectful, and accommodating across departments. Some guests experienced slow check-in or unhelpful interactions.

Related guest reviews

10

Devi

23 Jul 2024

·

Stayed 2 nights

Nice stay, excellent service

10

Rowena

10 Nov 2024

·

Stayed 3 nights

Excellent staff

10

Elaine

22 Oct 2025

·

Stayed 2 nights

Filipino hospitality at its best!!!! Cant recommend this place enough!

10

Jeryl

5 Apr 2025

·

Stayed 1 night

The staff were accommodating, friendly, cordial and polite. Awesome service!

10

Gina

8 Feb 2026

·

Stayed 4 nights

Nice room - spotless, staff were very respectful, helpful & kind!

2

Marquerite

18 Sept 2025

·

Stayed 2 nights

Booked 4 rooms, 2nights! all the rooms had a wet, moldy smell, they have to put a dehumidifier in one of the most sinky room , its that bad! The drapes hamdle is broken, the washroom blind is stuck! Took time to sent up maintenance. terrible customer service in both front desk and buffet restaurant staff! Casino entrance leaks on 1 raindy day! Dirty dishes (plates, cups, glasses empty bottles ) are every corner on casino floors! To call this hotel 5 star is very disappointing!

2

John Louie

23 May 2024

·

Stayed 2 nights

Checking in took 45-50 mins standing on the check in area. The AC was hella hot!! Got the room around 4 pm went out 3-4 hours just to wait it cool, went back its still the same room temperature, was sweating while sleeping called, them to have ac check. It took 1-2 hours for them to decide to change my room, mind you this was already 11pm plus. Was tired sleepy, for a room that is way above the regular price. This is un excusable, was happy i only check in 2 night there….

10

Juliet

27 Oct 2024

·

Stayed 1 night

New, however few maintenance issues but they’re so fast in fixing it once reported.

10

Gregory De

20 Jan 2025

·

Stayed 3 nights

We travelled all around the US & Europe and so far this hotel is the best amongst the rest. All the staff are friendly & respectful! We always feel special and welcome. It’s really a five star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ The staff that stand out most especially are JM ( I lost my phone and still got it back because of JM from concierge and also with the help of Rowela, Jude, Marion & Macky. I would like to commend the dining team as well. I met chef Mac who is very accommodating and friendly. The rest of the team are very sensitive to our needs. The food is really good and so much more delicious than the usual. Thank you so much and looking forward to coming back again with the nustar six star hotel in the future.

10

Gitta M

19 Sept 2024

·

Stayed 1 night

The hotel exceeded my expectations with its exceptional cleanliness and impressive range of amenities. From the moment I arrived, I was greeted by a warm and attentive staff who went out of their way to ensure a comfortable stay. Their friendliness and willingness to assist with any request made me feel truly welcome. One of the highlights was the breakfast buffet, which offered an incredible variety of fresh and delicious options – easily one of the best I’ve ever had. Overall, the experience was outstanding, and I would highly recommend this hotel to anyone seeking both comfort and top-notch service.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient for on-site entertainment and high-end shopping within the NUSTAR resort, with scenic sea views from some rooms.

Related guest reviews

10

Alex

7 Sept 2025

·

Stayed 1 night

Excellent value, many options from food with the mall connected, also best breakfast buffet I have bad in all of Philippines, same level as Okada or better for much less. Casino is smoke free as well.

10

Edgar

3 May 2025

·

Stayed 1 night

Superb stay. My husband and father enjoy the scenic view.

10

elpidio

27 Oct 2024

·

The best breakfast buffet among high rated hotels. The accommodations and entertainment are top notch. Very comfortable and convenient with easy access to shopping.

4

Lloyd

12 Oct 2024

·

Stayed 4 nights

Walking aroung the hotel and casino was confusing they had no signs to get back to the hotel side . It took us forever to find it without going outside and the people who worked there was confused to

10

roland

21 Jul 2024

·

Stayed 2 nights

Very nice lication everything is good

10

maryjane

29 Sept 2024

·

Stayed 3 nights

An excellent 5 Star Hotel that far exceeded my expectations. Clean, elegant, spacious with option galore on shopping high end products. Casino is an excellent night time entertainment and restaurant choices to cater everyone’s palate. It’s pricey, but worth every penny for Cebu destination.

10

SAIA

13 Aug 2025

·

Stayed 3 nights

5つ星ホテルです。ホテルのあるナスターリゾートだけでで1日遊べます。

10

Merlyn D.

19 Jun 2024

·

Stayed 1 night

Love these hotel so much plus the convenience of having the casino around. I always love to bring friends to show them the nice hotel ambience, the restaurants and having fun at the casino.

10

Dale

4 May 2024

·

Stayed 4 nights

Amazing place in Cebu for family 😍

10

MARIGOLD

3 Jul 2025

·

Stayed 2 nights

Top notch accommodation and absolutely loved the FREE upgrade being a first time guest. The included breakfast buffet is mind blowing. Our sea view room was amazing. Highly recommend.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is a standout, frequently described as one of the best, with wide variety; on-site restaurants are well regarded. Rare complaints cite buffet staff service issues.

Related guest reviews

6

Stephen John

1 Feb 2024

·

Stayed 1 night

It was okay but it didn't met our expectation. The room stinks. Breakfast was great for my Filipina wife as most of selections are Asians cuisine. Tiny pool for temporary use.

10

Alex

7 Sept 2025

·

Stayed 1 night

Excellent value, many options from food with the mall connected, also best breakfast buffet I have bad in all of Philippines, same level as Okada or better for much less. Casino is smoke free as well.

10

Ron Bryan

14 Apr 2024

·

Stayed 2 nights

Everything was beautiful and clean. Service A ! Rooms were fantastic. Buffet is great and restaurants in the resort are great! 10/10 no complaints and I will be staying at Fili/Nustar whenever I am in Cebu from now on.

2

Marquerite

18 Sept 2025

·

Stayed 2 nights

Booked 4 rooms, 2nights! all the rooms had a wet, moldy smell, they have to put a dehumidifier in one of the most sinky room , its that bad! The drapes hamdle is broken, the washroom blind is stuck! Took time to sent up maintenance. terrible customer service in both front desk and buffet restaurant staff! Casino entrance leaks on 1 raindy day! Dirty dishes (plates, cups, glasses empty bottles ) are every corner on casino floors! To call this hotel 5 star is very disappointing!

10

elpidio

27 Oct 2024

·

The best breakfast buffet among high rated hotels. The accommodations and entertainment are top notch. Very comfortable and convenient with easy access to shopping.

10

Gregory De

20 Jan 2025

·

Stayed 3 nights

We travelled all around the US & Europe and so far this hotel is the best amongst the rest. All the staff are friendly & respectful! We always feel special and welcome. It’s really a five star ⭐️ ⭐️ ⭐️ ⭐️ ⭐️ The staff that stand out most especially are JM ( I lost my phone and still got it back because of JM from concierge and also with the help of Rowela, Jude, Marion & Macky. I would like to commend the dining team as well. I met chef Mac who is very accommodating and friendly. The rest of the team are very sensitive to our needs. The food is really good and so much more delicious than the usual. Thank you so much and looking forward to coming back again with the nustar six star hotel in the future.

10

Vienna

11 Feb 2026

·

Stayed 1 night

Breakfast was great!

10

Gitta M

19 Sept 2024

·

Stayed 1 night

The hotel exceeded my expectations with its exceptional cleanliness and impressive range of amenities. From the moment I arrived, I was greeted by a warm and attentive staff who went out of their way to ensure a comfortable stay. Their friendliness and willingness to assist with any request made me feel truly welcome. One of the highlights was the breakfast buffet, which offered an incredible variety of fresh and delicious options – easily one of the best I’ve ever had. Overall, the experience was outstanding, and I would highly recommend this hotel to anyone seeking both comfort and top-notch service.

10

Brian

1 Feb 2026

·

Stayed 1 night

Everything was awesome. Especially the breakfast.

10

Gitta

16 Sept 2024

·

Stayed 1 night

The hotel is very chic and clean, the staff are all very accommodating and the breakfast was the best breakfast buffet i ever had

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1	2	3
4	5	6	7	8	9	10
11	12	13	14	15 $141	16 $196	17 $197
18 $114	19 $114	20 $115	21 $115	22 $115	23 $133	24 $133
25 $115	26 $115	27 $115	28 $115	29 $115	30 $115	31 $152

Su	Mo	Tu	We	Th	Fr	Sa
1 $148	2 $145	3 $114	4 $115	5 $115	6 $164	7 $151
8 $115	9 $115	10 $115	11 $115	12 $133	13 $133	14 $133
15 $115	16 $115	17 $115	18 $115	19 $170	20 $171	21 $169
22 $142	23 $114	24 $179	25 $179	26 $198	27 $198	28 $152
29 $136	30 $143

Fili Hotel at Nustar Cebu

Prices for Fili Hotel at Nustar Cebu

Monthly average prices

About this property

Location

Room options

Deluxe Room, 1 King Bed

Suite, Sea View (Fili)

Deluxe Twin Room (Executive)

Deluxe Room, 1 King Bed (Executive)

Suite, City View (Fili)

Deluxe Twin Room, Sea View (Executive)

Deluxe Twin Room, Sea View

Deluxe Room (Premiere)

Deluxe Room, 1 King Bed, Sea View

Deluxe Twin Room

Deluxe Room, 1 King Bed, Sea View (Executive)

Guest reviews of Fili Hotel at Nustar Cebu

What guests think

Property policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Fili Hotel at Nustar Cebu

Prices for upcoming dates