Pestana Royal All Inclusive Ocean & Spa Resort

Vergognoso ! Parcheggio interno a pagamento (15€ al giorno), in una zona senza possibilità di parcheggiare vicino e con accesso attraverso una salita da 1°marcia. Ascensore a oltre 100 metri dalla reception. Pulizia approssimativa, capelli nella vasca e formiche nel lavandino (foto dimostrativa) Il frigobar con solo 2 mini succhi di frutta in brick (foto dimostrativa). Bottiglia dell'acqua da doversi riempire nel ristorante al dispenser. Cibo di scarsa qualità e di riciclo continuo. Il massimo è stato il giorno del mio compleanno: torta di auguri fatta trovare in camera e, dopo aver ripetutamente segnalato l'allergia di mia moglie all'arancia, hanno pensato bene di decorare la torta con 2 belle fette di arancia fresche. Mi meraviglio che un tour operator come Expedia possa avere tra i suoi alberghi una struttura così. Delusione totale, soprattutto perché ho scelto una struttura con trattamento all inclusive a 5 stelle.

Hotel muito bom, com várias atividades, 3 piscinas, comida e bebida muito boa. O único ponto negativo foi que o quarto que me deram foi para pessoas com necessidades especiais, quando pedi para trocar disseram que o hotel estava cheio. Ponto mais que positivo foi a animação na piscina do Gonçalo e a gentileza em todos os momentos, melhor funcionário do hotel.

Das Hotel bietet viele Freizeitangebote. Der Service und das Animationsteam sind sehr gut. Wir haben sogar unsere erste Schaumparty mitgemacht. Es war grandios. Die Zimmer und Betten sind gut. Das Badezimmer ist schon etwas in die Jahre gekommen, aber uns hat es gereicht. Das Essen ist vielseitig und war lecker.

⭐️⭐️⭐️⭐️⭐️ We had an exceptional 10-day stay at this hotel! The staff was incredibly friendly and welcoming from the moment we arrived. The buffet service was amazing with a great variety of desserts, fruits, and fresh salads every day. While the food selection was overall very good, we would’ve loved to see more beef and chicken options, as there was a lot of pork and fish. The pool area is beautiful and very well maintained, making it a relaxing spot to spend the day. We also really appreciated the snack bar with hot items—a great touch for between meals! One of the most memorable parts of our trip was celebrating my son’s birthday. I simply mentioned it in the special instructions when booking the room, and on his birthday, the staff surprised him with a birthday cake delivered to our room. It meant so much to us and made the day extra special. A huge thank you to all the staff for your hard work and for going above and beyond every day to make sure every guest feels special. You truly made our vacation one to remember!!!!!

the Flowers and plants

Awesome experience.... staff, food , pool and the beach walk

Notre séjour s’est globalement bien passé. Après une première découverte en mars 2022, nous avons de nouveau décidé de passer quelques jours de vacances en août 2023 dans cet hôtel. Le personnel de chambre est toujours très agréable et maintient la propreté au niveau attendu. Néanmoins, la qualité de service n’a pas toujours été au rendez-vous comparé à notre premier séjour. En effet, des soins mis à disposition dans les chambres ( crèmes, après shampooing) n’ont pas été distribués cette fois ci. De plus, une formule premium proposant des cocktails ( mojito etc) sont facturé en supplément choses, qui n’était pas mentionné lors de la réservation, ni même qui existait lors de notre premier séjour en mars 2022. En ce qui concerne la nourriture, elle reste correct et varie tous les soirs, ce qui est une bonne chose. La vie dans l’hôtel est très appréciable avec des animateurs qui propose une multitude d’activités ( tennis, volleyball, danse, aquagym, karaoke etc) En ce qui concerne l’environnement extérieur, il est également au rendez-vous avec une très jolie vue depuis l’hôtel, ainsi qu’un accès très facile aux transports en commun ligne 1 et 2. Personnellement , je recommande cet établissement qui , après discussion avec d’autres voyageurs , reste un très bon hôtel à Madere!

Relaxed and pleasant atmosphere in a tropical garden, two pools with entertainment, exquisite buffet style meals, and champagne all day long

Das Hotel ist insgesamt bestens geeignet, um sich rundum wohlzufühlen: Die Lage nahe Funchal ist perfekt, mit dem Mietwagen oder dem Bus kommt man auch ohne Taxi prima in die Stadt. das Personal ist äußerst zuvorkommend und Zimmer und Anlage sind - wenn auch alles schon in die Jahre gekommen und renovierungsbedürftig - sehr sauber. Der Poolbereich ist okay, jedoch zur Hochsaison nicht komplett für alle Gäste ausreichend, die nachmittags noch eine Liege mit Schirm ergattern möchten. Beim Thema Essen kommt hingegen niemand zu kurz: Restaurant mit Frühstück, Mittag- und Abendessen, Poolbar, Burgerbar am Tag, Pizzeria... Hungrig bleibt niemand. Mehr Abwechslung bei den Speisen wäre aber schön gewesen. Jeden Tag gibt es ein wechselndes Animationsprogramm am Pool und Aktivitäten wie Tennis, Obstschnitzen, Tanzkurs oder Wine Tasting und am Abend treten wechselnde Musik-Acts auf (die mal besser und mal schlechter sind).

Great resort for families - especially those with older (teenage) children. Between the mini golf, tennis, billiards, lawn chess, and the pools, the kids were kept busy. We loved the "activity team" that organized and ran all the events by the pool every day. Staff, especially bartenders, were really friendly and even fun. There was plenty to eat and drink all day, but not always a wide variety of food choices. We could only book each of the two specialty restaurants (Italian and Medeiran) once each. Surprisingly, there was no small on-site store for incidentals like sunscreen, toiletries, snacks, clothes, gifts, etc... Also, many popular drinks were moved to a "premium" membership and we couldnt even buy one from that menu on a special occasion without upgrading our entire stay! We had to leave the resort to buy those drinks, and so we did. Money the resort could have easily earned. All said and done, we all had a good time, but it wouldnt have taken much from the resort to make it so much better!

The service and the quality of the food are excellent. The gardens and pools are beautiful and very clean. However, I can't say the same for the rooms. I was very disappointed with the condition of the rooms for a 5 stars hotel, they are old, the carpets are worn and smell damp. The rooms are badly in need to be refreshed/renovated.

Sicherlich keine 5 Sterne! Zimmer geräumig, jedoch nicht sehr sauber (viel Staub in den Ecken), die Ausstattung schon sehr in Jahre gekommen (Fußboden mit Kratzspuren, viele abgenutzte Ecken)! Das Essen leider auch nicht der Hit! Top allerdings die Rezeption, sowie der Service! Schade, hatten laut Beschreibung deutlich mehr erwartet…

Last minute decision to go to Pestana Royal and first in Madeirs. After the booking I read the reviews and was in two minds. I didnt need to be as the place and rooms are spotlessly clean, food caters for all needs. A number of choices for hot and cold fish or meat eaters, vegetarians,(vegetables all dente). The rooms could do updating as a bit old fashion, but very clean. What does make this five star hotel are the staff. Not fair to name individuals,as they are all amazing, work hard and with pleasure. I certainly will be back.

Sauber, gute Lage

Vergognoso ! Parcheggio interno a pagamento (15€ al giorno), in una zona senza possibilità di parcheggiare vicino e con accesso attraverso una salita da 1°marcia. Ascensore a oltre 100 metri dalla reception. Pulizia approssimativa, capelli nella vasca e formiche nel lavandino (foto dimostrativa) Il frigobar con solo 2 mini succhi di frutta in brick (foto dimostrativa). Bottiglia dell'acqua da doversi riempire nel ristorante al dispenser. Cibo di scarsa qualità e di riciclo continuo. Il massimo è stato il giorno del mio compleanno: torta di auguri fatta trovare in camera e, dopo aver ripetutamente segnalato l'allergia di mia moglie all'arancia, hanno pensato bene di decorare la torta con 2 belle fette di arancia fresche. Mi meraviglio che un tour operator come Expedia possa avere tra i suoi alberghi una struttura così. Delusione totale, soprattutto perché ho scelto una struttura con trattamento all inclusive a 5 stelle.

The property was disappointed, it was not what I expected. The food was not as great, choices were limited, there was more pork than I wanted. The mattress was thin and old, I did not get any good sleep. On good note the property was clean and the staff was great.

We had a lovely stay at Pestana Royal. The food was great, varied and always fresh. The staff were always available and ready to lend a helping hand. Bedroom turn down service was regular and thorough. Would definitely recommend!

The property was clean. The Staff were helpful. The average patron here was 60 or older. The buffet was ok. You have to stay a certain number of nights ti be able to make a reservation at their other restaurants. I could hear the people in the next room. Would consider a hotel closer to the city center which would make it more walkable. There is access to the Formosa which has beach access as well as some cafe on the beach.

Das Hotel ist insgesamt bestens geeignet, um sich rundum wohlzufühlen: Die Lage nahe Funchal ist perfekt, mit dem Mietwagen oder dem Bus kommt man auch ohne Taxi prima in die Stadt. das Personal ist äußerst zuvorkommend und Zimmer und Anlage sind - wenn auch alles schon in die Jahre gekommen und renovierungsbedürftig - sehr sauber. Der Poolbereich ist okay, jedoch zur Hochsaison nicht komplett für alle Gäste ausreichend, die nachmittags noch eine Liege mit Schirm ergattern möchten. Beim Thema Essen kommt hingegen niemand zu kurz: Restaurant mit Frühstück, Mittag- und Abendessen, Poolbar, Burgerbar am Tag, Pizzeria... Hungrig bleibt niemand. Mehr Abwechslung bei den Speisen wäre aber schön gewesen. Jeden Tag gibt es ein wechselndes Animationsprogramm am Pool und Aktivitäten wie Tennis, Obstschnitzen, Tanzkurs oder Wine Tasting und am Abend treten wechselnde Musik-Acts auf (die mal besser und mal schlechter sind).

A limpeza do quarto deixou a desejar. Só arrumava as camas, os copos usados não eram recolhidos ou trocados. A cama não muito confortável (dura). A comida nos restaurantes muito boa, porém não havia sumos naturais somente artificiais, ruim para um hotel 5 estrelas.

The service and the quality of the food are excellent. The gardens and pools are beautiful and very clean. However, I can't say the same for the rooms. I was very disappointed with the condition of the rooms for a 5 stars hotel, they are old, the carpets are worn and smell damp. The rooms are badly in need to be refreshed/renovated.

Good hotel, very clean, kind personel. On 45 min. walking distance from the towncener. Great room, pay a little extra for seaview: it's worth it. Very good food! Only downside were the worndown matrasses.

Chambre désuète Pas de services de bagages

Convenient locations In need of updating.

Das Hotel bietet viele Freizeitangebote. Der Service und das Animationsteam sind sehr gut. Wir haben sogar unsere erste Schaumparty mitgemacht. Es war grandios. Die Zimmer und Betten sind gut. Das Badezimmer ist schon etwas in die Jahre gekommen, aber uns hat es gereicht. Das Essen ist vielseitig und war lecker.

The property was kind of old and the bathroom was pretty outdated and falling apart

The property was disappointed, it was not what I expected. The food was not as great, choices were limited, there was more pork than I wanted. The mattress was thin and old, I did not get any good sleep. On good note the property was clean and the staff was great.

This is a great safe place for families. We brought our toddler with us and the all inclusive aspect was so helpful to make sure we could meet her needs and the food was pretty simple and non-spicy. This might not be our favorite food but was great for small children. The activities, music, playground, beach access, and location were also great. The hotel was able to connect us with a great contact for a private driver. The dining and drinks staff was so friendly and helpful. The reception was professional and friendly as well. Areas of improvement would be a bit cleaner and updated rooms. The room smelt a bit musty and felt old but not dirty. Some of the amenities in the room were not that posh but that was very acceptable for the price and the things we did get from the property. We could also hear someone use the toilet/shower above us which was a bit frustrating. Also, there is no real room service all day as was mentioned to us. I would definitely stay here again with my family and recommend to anyone who likes quiet non-party atmosphere. There were also quite a few retirees who stayed while we were there and they were so kind and sweet to our child that it made the experience even better!

Sehr schönes Hotel, 'Classic Zimmer' aber etwas klein für ein 5 Sterne Hotel, Schreibtisch und Ablagemöglichkeiten haben gefehlt. Zimmer aber schön und sauber. Sehr bequemes Bett. Essen (all inclusive) sehr gut und abwechslungsreich. Cocktails und Getränke von guter Qualität. Sehr schönePools mit genug liegen. Traumhafter Blick aufs Meer! Super freundliches Personal!!

The property was clean. The Staff were helpful. The average patron here was 60 or older. The buffet was ok. You have to stay a certain number of nights ti be able to make a reservation at their other restaurants. I could hear the people in the next room. Would consider a hotel closer to the city center which would make it more walkable. There is access to the Formosa which has beach access as well as some cafe on the beach.

Chambre désuète Pas de services de bagages

Last minute decision to go to Pestana Royal and first in Madeirs. After the booking I read the reviews and was in two minds. I didnt need to be as the place and rooms are spotlessly clean, food caters for all needs. A number of choices for hot and cold fish or meat eaters, vegetarians,(vegetables all dente). The rooms could do updating as a bit old fashion, but very clean. What does make this five star hotel are the staff. Not fair to name individuals,as they are all amazing, work hard and with pleasure. I certainly will be back.

Vergognoso ! Parcheggio interno a pagamento (15€ al giorno), in una zona senza possibilità di parcheggiare vicino e con accesso attraverso una salita da 1°marcia. Ascensore a oltre 100 metri dalla reception. Pulizia approssimativa, capelli nella vasca e formiche nel lavandino (foto dimostrativa) Il frigobar con solo 2 mini succhi di frutta in brick (foto dimostrativa). Bottiglia dell'acqua da doversi riempire nel ristorante al dispenser. Cibo di scarsa qualità e di riciclo continuo. Il massimo è stato il giorno del mio compleanno: torta di auguri fatta trovare in camera e, dopo aver ripetutamente segnalato l'allergia di mia moglie all'arancia, hanno pensato bene di decorare la torta con 2 belle fette di arancia fresche. Mi meraviglio che un tour operator come Expedia possa avere tra i suoi alberghi una struttura così. Delusione totale, soprattutto perché ho scelto una struttura con trattamento all inclusive a 5 stelle.

There are plenty of food options available for selection for your meals. The staff was very attentive to our needs and provided to-go lunches to take on our excursions - simply need to order day before and pick up on our way out. They also offer bus service to and from Funchal (need to check bulletin for schedule). The front desk team took initiative with providing a very nice birthday cake and champagne-truly appreciated. Highly recommend and hope to be back again.

⭐️⭐️⭐️⭐️⭐️ We had an exceptional 10-day stay at this hotel! The staff was incredibly friendly and welcoming from the moment we arrived. The buffet service was amazing with a great variety of desserts, fruits, and fresh salads every day. While the food selection was overall very good, we would’ve loved to see more beef and chicken options, as there was a lot of pork and fish. The pool area is beautiful and very well maintained, making it a relaxing spot to spend the day. We also really appreciated the snack bar with hot items—a great touch for between meals! One of the most memorable parts of our trip was celebrating my son’s birthday. I simply mentioned it in the special instructions when booking the room, and on his birthday, the staff surprised him with a birthday cake delivered to our room. It meant so much to us and made the day extra special. A huge thank you to all the staff for your hard work and for going above and beyond every day to make sure every guest feels special. You truly made our vacation one to remember!!!!!

Sehr nettes Personal im Hotel - jedoch ist das Hotel in die Jahre gekommen, was vor allem die Ausstattung der Zimmer zeigt. Der Aussenbereich ist sehr schön mit vielen Pflanzen gestaltet. Die Atmosphäre im Restaurant ist leider unangenehm laut, zu viele Gäste auf engem Raum und nicht klimatisiert. Dazu wird das Geschirr zwischen den Gästen lautstark abgeräumt und gesammelt.

From checking in to dining to nightly entertainment. This resort is above our expectations. The staff at the front desk just couldn’t do enough To make sure our stay was everything we wanted. The dining and wait staff were beyond accommodative to any needs. Friendly, kind and respectful. Helen at the dining runs a great staff, it was so great to see a head staff having fun with everyone. So much respect show amongst staff. And, yes the food was absolutely great. Every meal had so much to choose from. Pestana Royal exceeded our expectations! Thank you for making our vacation more than we could have imagined.

Wer aufgrund der Bewertungen und Kategorisierung eine etwas höhere Erwartungshaltung aufbaut, sollte ein anderes Hotel wählen. Die unterschiedlichen Bereiche sind sehr unterschiedlich gestaltet, aber sicherlich keine 5*.Das Personal ist auf natürliche Art und Weise sehr hilfsbereit und freundlich. Wirklich angenehm! Der Service beim Essen ist allerdings fast übereifrig. Da wird einem schon mal der Teller weggenommen, während man den letzten Bissen in den Mund schiebt. Aber auch hier ist mir jeder freundlich begegnet. Ich habe nur Frühstück und Abendessen im Hotel gegessen. Ich habe mir täglich ein Lunchpaket bestellt. Schön, dass es die Möglichkeit gibt, aber es ist sicherlich nicht 5* wert. Jeden Tag gab es das gleiche: 2 Scheiben trockenes Brot mit 1 Scheibe Käse und 1 Scheibe Schinken, 1 Apfel, 1 Stück Kuchen, 1 kl. Flasche Wasser und 0,2l Fruchtsaftgetränk. Hier kann man mindestens das Sandwich verbessern. Es gibt doch verschiedene Sorten Käse, man kann mal Kräuter, Salat o.ä. mit drauflegen. Auch nicht 5* wert ist das Zimmer. Meines war zwar geräumig und der Balkon schön nutzbar, aber das Mobiliar doch schon älter, der Teppich abgetreten und die Steckdosen mußte man suchen, teilweise waren sie versteckt zB hinter dem Nachtisch auf Scheuerleistenniveau. Im Bad gab es keine einzige Steckdose. Unten am Strand wird gebaut, bald könnte der Meerblick verdeckt sein. Der Garten des Hotels ist hübsch und gemütlich angelegt, dafür hat die Bar eher die Atmosphäre einer Kegelbahn.

Without exception the team at the hotel were friendly and helpful. The hotel is about an hours walk from Funchal city centre but there are shops, cafes and restaurants nearby only a 10-15 minute walk. There was good variation in the food, with each night having a different theme in the buffet and the alternative option of booking a place in one of the restaurants on site.

Great resort for families - especially those with older (teenage) children. Between the mini golf, tennis, billiards, lawn chess, and the pools, the kids were kept busy. We loved the "activity team" that organized and ran all the events by the pool every day. Staff, especially bartenders, were really friendly and even fun. There was plenty to eat and drink all day, but not always a wide variety of food choices. We could only book each of the two specialty restaurants (Italian and Medeiran) once each. Surprisingly, there was no small on-site store for incidentals like sunscreen, toiletries, snacks, clothes, gifts, etc... Also, many popular drinks were moved to a "premium" membership and we couldnt even buy one from that menu on a special occasion without upgrading our entire stay! We had to leave the resort to buy those drinks, and so we did. Money the resort could have easily earned. All said and done, we all had a good time, but it wouldnt have taken much from the resort to make it so much better!

Good hotel, very clean, kind personel. On 45 min. walking distance from the towncener. Great room, pay a little extra for seaview: it's worth it. Very good food! Only downside were the worndown matrasses.

The location is good

Other than the location being quite a long way to walk to town, very quiet area with little options of bars around the area, ideal for someone who enjoys the full benefits of peace and quiet

Sauber, gute Lage

The food at the buffet was excellent. Lots of choices. Fresh fruit and salads and a great selection of fish and meats and vegetarian options. Staff are very friendly. It is just west of Funchal so a little quieter but walked into Old Town and had a rental car to explore the island. Lots of great hiking in Madeira. I will come back!!!!

Awesome experience.... staff, food , pool and the beach walk

Notre séjour s’est globalement bien passé. Après une première découverte en mars 2022, nous avons de nouveau décidé de passer quelques jours de vacances en août 2023 dans cet hôtel. Le personnel de chambre est toujours très agréable et maintient la propreté au niveau attendu. Néanmoins, la qualité de service n’a pas toujours été au rendez-vous comparé à notre premier séjour. En effet, des soins mis à disposition dans les chambres ( crèmes, après shampooing) n’ont pas été distribués cette fois ci. De plus, une formule premium proposant des cocktails ( mojito etc) sont facturé en supplément choses, qui n’était pas mentionné lors de la réservation, ni même qui existait lors de notre premier séjour en mars 2022. En ce qui concerne la nourriture, elle reste correct et varie tous les soirs, ce qui est une bonne chose. La vie dans l’hôtel est très appréciable avec des animateurs qui propose une multitude d’activités ( tennis, volleyball, danse, aquagym, karaoke etc) En ce qui concerne l’environnement extérieur, il est également au rendez-vous avec une très jolie vue depuis l’hôtel, ainsi qu’un accès très facile aux transports en commun ligne 1 et 2. Personnellement , je recommande cet établissement qui , après discussion avec d’autres voyageurs , reste un très bon hôtel à Madere!

The property was clean. The Staff were helpful. The average patron here was 60 or older. The buffet was ok. You have to stay a certain number of nights ti be able to make a reservation at their other restaurants. I could hear the people in the next room. Would consider a hotel closer to the city center which would make it more walkable. There is access to the Formosa which has beach access as well as some cafe on the beach.

Das Hotel ist insgesamt bestens geeignet, um sich rundum wohlzufühlen: Die Lage nahe Funchal ist perfekt, mit dem Mietwagen oder dem Bus kommt man auch ohne Taxi prima in die Stadt. das Personal ist äußerst zuvorkommend und Zimmer und Anlage sind - wenn auch alles schon in die Jahre gekommen und renovierungsbedürftig - sehr sauber. Der Poolbereich ist okay, jedoch zur Hochsaison nicht komplett für alle Gäste ausreichend, die nachmittags noch eine Liege mit Schirm ergattern möchten. Beim Thema Essen kommt hingegen niemand zu kurz: Restaurant mit Frühstück, Mittag- und Abendessen, Poolbar, Burgerbar am Tag, Pizzeria... Hungrig bleibt niemand. Mehr Abwechslung bei den Speisen wäre aber schön gewesen. Jeden Tag gibt es ein wechselndes Animationsprogramm am Pool und Aktivitäten wie Tennis, Obstschnitzen, Tanzkurs oder Wine Tasting und am Abend treten wechselnde Musik-Acts auf (die mal besser und mal schlechter sind).

Without exception the team at the hotel were friendly and helpful. The hotel is about an hours walk from Funchal city centre but there are shops, cafes and restaurants nearby only a 10-15 minute walk. There was good variation in the food, with each night having a different theme in the buffet and the alternative option of booking a place in one of the restaurants on site.

There are plenty of food options available for selection for your meals. The staff was very attentive to our needs and provided to-go lunches to take on our excursions - simply need to order day before and pick up on our way out. They also offer bus service to and from Funchal (need to check bulletin for schedule). The front desk team took initiative with providing a very nice birthday cake and champagne-truly appreciated. Highly recommend and hope to be back again.

Hotel muito bom, com várias atividades, 3 piscinas, comida e bebida muito boa. O único ponto negativo foi que o quarto que me deram foi para pessoas com necessidades especiais, quando pedi para trocar disseram que o hotel estava cheio. Ponto mais que positivo foi a animação na piscina do Gonçalo e a gentileza em todos os momentos, melhor funcionário do hotel.

Das Hotel bietet viele Freizeitangebote. Der Service und das Animationsteam sind sehr gut. Wir haben sogar unsere erste Schaumparty mitgemacht. Es war grandios. Die Zimmer und Betten sind gut. Das Badezimmer ist schon etwas in die Jahre gekommen, aber uns hat es gereicht. Das Essen ist vielseitig und war lecker.

⭐️⭐️⭐️⭐️⭐️ We had an exceptional 10-day stay at this hotel! The staff was incredibly friendly and welcoming from the moment we arrived. The buffet service was amazing with a great variety of desserts, fruits, and fresh salads every day. While the food selection was overall very good, we would’ve loved to see more beef and chicken options, as there was a lot of pork and fish. The pool area is beautiful and very well maintained, making it a relaxing spot to spend the day. We also really appreciated the snack bar with hot items—a great touch for between meals! One of the most memorable parts of our trip was celebrating my son’s birthday. I simply mentioned it in the special instructions when booking the room, and on his birthday, the staff surprised him with a birthday cake delivered to our room. It meant so much to us and made the day extra special. A huge thank you to all the staff for your hard work and for going above and beyond every day to make sure every guest feels special. You truly made our vacation one to remember!!!!!

The property was disappointed, it was not what I expected. The food was not as great, choices were limited, there was more pork than I wanted. The mattress was thin and old, I did not get any good sleep. On good note the property was clean and the staff was great.

Je pense que cet établissement ne mérite pas 5etoiles salle de bains mini par contre une cuisinette qui n’a rien à faire dans cette chambre et d’autre part la nourriture très répétitive pour un séjour de 9 jours ont arrive vite à saturation

The food at the buffet was excellent. Lots of choices. Fresh fruit and salads and a great selection of fish and meats and vegetarian options. Staff are very friendly. It is just west of Funchal so a little quieter but walked into Old Town and had a rental car to explore the island. Lots of great hiking in Madeira. I will come back!!!!

From checking in to dining to nightly entertainment. This resort is above our expectations. The staff at the front desk just couldn’t do enough To make sure our stay was everything we wanted. The dining and wait staff were beyond accommodative to any needs. Friendly, kind and respectful. Helen at the dining runs a great staff, it was so great to see a head staff having fun with everyone. So much respect show amongst staff. And, yes the food was absolutely great. Every meal had so much to choose from. Pestana Royal exceeded our expectations! Thank you for making our vacation more than we could have imagined.

Fine location hotel with convenient parking, minimal dining options, low quality food and many poorly situated rooms.

Great resort for families - especially those with older (teenage) children. Between the mini golf, tennis, billiards, lawn chess, and the pools, the kids were kept busy. We loved the "activity team" that organized and ran all the events by the pool every day. Staff, especially bartenders, were really friendly and even fun. There was plenty to eat and drink all day, but not always a wide variety of food choices. We could only book each of the two specialty restaurants (Italian and Medeiran) once each. Surprisingly, there was no small on-site store for incidentals like sunscreen, toiletries, snacks, clothes, gifts, etc... Also, many popular drinks were moved to a "premium" membership and we couldnt even buy one from that menu on a special occasion without upgrading our entire stay! We had to leave the resort to buy those drinks, and so we did. Money the resort could have easily earned. All said and done, we all had a good time, but it wouldnt have taken much from the resort to make it so much better!