Excellence Carmen Punta Cana - Adults Only All Inclusive
789 $US
/nuit
Moyenne pour novembre
Prix pour Excellence Carmen Punta Cana - Adults Only All Inclusive
Sélectionnez les dates pour voir les prix et les disponibilités
789 $US
/nuit
Moyenne pour novembre
Prix moyens mensuels
À Excellence Carmen Punta Cana - Adults Only All Inclusive, les prix par nuit s'élèvent en moyenne à 683 $US pendant le mois le moins cher (septembre) et à 1 112 $US pendant le mois le plus cher (février), sur la base des 12 derniers mois.
| Mois | Prix moyen |
|---|---|
| janvier | 996 $US |
| février | 1 112 $US |
| mars | 1 085 $US |
| avril | 937 $US |
| mai | 811 $US |
| juin | 784 $US |
| juillet | 749 $US |
| août | 750 $US |
| septembre | 683 $US |
| octobre | 713 $US |
| novembre | 789 $US |
| décembre | 892 $US |
J
F
M
A
M
J
J
A
S
O
nov. · 789 $US
N
D
Le plus cher : février (env. 1 112 $US)
Le moins cher : septembre (env. 683 $US)
À propos de cet établissement
Complexe de luxe tout compris réservé aux adultes avec 6 piscines extérieures, un spa offrant des services complets et 12 options de restauration à Punta Cana.
Emplacement
Excellence Carmen Punta Cana - Adults Only All Inclusive vous donne rendez-vous à Punta Cana sur la plage, dans le quartier Uvero Alto. Pensez également à ajouter Plage de Macao et Hard Rock Golf Club à Cana Bay à votre liste de choses à voir.
Piscine
Ascenseur
Concierge
Service de voiturier
Courts de tennis
Salle de banquet
Emplacement
Playas Uvero Alto, Uvero Alto, Punta Cana, République dominicaine
Options de chambre
4
Junior Suite Pool View
Détails de la chambre
Couchages 5
ClimatisationWi-Fi (gratuit)Sécurité
3
Junior Suite Pool View King Bed
Détails de la chambre
1 Lit Double Standard
Couchages 5
ClimatisationWi-Fi (gratuit)Sécurité
2
Suite Club
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Sécurité
Suite Club King Bed
Couchages 8
ClimatisationWi-Fi (gratuit)Sécurité
7
Terrace Suite with Plunge Pool (1 King Bed)
Détails de la chambre
Couchages 2
797 ft²
ClimatisationBaignoireSalle de bainPiscine privée
10
Junior Suite Club Ocean View
Détails de la chambre
Couchages 2
797 ft²
Triple Standard
Couchages 3
2
Junior Suite Ocean View
Détails de la chambre
1 Très Grand Lit Double
Couchages 5
ClimatisationWi-Fi (gratuit)Sécurité
8
Double Club King Bed
Détails de la chambre
Couchages 2
797 ft²
2
Suite King Size Bed
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Sécurité
Double Club
Couchages 4
ClimatisationWi-Fi (gratuit)Sécurité
3
Junior Suite Club
Détails de la chambre
Couchages 5
ClimatisationWi-Fi (gratuit)Sécurité
3
Suite with Terrace
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Sécurité
Junior Suite King Size Bed
Couchages 5
ClimatisationWi-Fi (gratuit)Sécurité
Junior Suite Ocean View King Bed
Couchages 5
4
Junior Suite with Private Pool
Détails de la chambre
1 Très Grand Lit Double
Couchages 5
947 ft²
ClimatisationWi-Fi (gratuit)Sécurité
2
Junior Suite Club Sea View
Détails de la chambre
Couchages 5
ClimatisationWi-Fi (gratuit)Sécurité
5
Suite Standard
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Sécurité
1
Junior Suite Standard
Détails de la chambre
1 Très Grand Lit Double
Couchages 5
ClimatisationWi-Fi (gratuit)Sécurité
4
Suite with Private Pool
Détails de la chambre
1 Très Grand Lit Double
Couchages 8
2002 ft²
ClimatisationWi-Fi (gratuit)Sécurité
Junior Suite Sea View King Bed
Couchages 5
Suite Superior with Private Pool
Couchages 8
ClimatisationWi-Fi (gratuit)Sécurité
Suite Honeymoon
Couchages 8
ClimatisationWi-Fi (gratuit)Sécurité
Room Duplex
1
Suite Club Beach Front
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Sécurité
15
Junior Suite Pool View (2 Double Beds)
Détails de la chambre
Couchages 3
797 ft²
ClimatisationBaignoireSalle de bain
3
Junior Suite Sea View
Détails de la chambre
1 Très Grand Lit Double
Couchages 5
ClimatisationWi-Fi (gratuit)Sécurité
12
Junior Suite Ocean View (1 King Bed)
Détails de la chambre
Couchages 2
797 ft²
BalconClimatisationBaignoireSalle de bain
10
Junior Suite Pool View (1 King Bed)
Détails de la chambre
Couchages 2
797 ft²
ClimatisationBaignoireSalle de bain
12
Suite Club with Views
Détails de la chambre
Couchages 2
797 ft²
4
Suite Pool View
Détails de la chambre
1 Très Grand Lit Double
Couchages 8
797 ft²
ClimatisationWi-Fi (gratuit)Sécurité
Junior Suite Club with Views
Couchages 5
Room Standard
Room Duplex with Views
Apartment Standard
1
Suite Club Sea View
Détails de la chambre
Couchages 8
ClimatisationWi-Fi (gratuit)Sécurité
Room Club Beach Front
Double Or Twin Capacity 2
Couchages 6
2
Room Club
Détails de la chambre
ClimatisationWi-Fi (gratuit)Sécurité
Junior Suite Pool View Two Double Beds
Couchages 5
Avis des voyageurs sur Excellence Carmen Punta Cana - Adults Only All Inclusive
7.7
Bien
Basé sur 10 avis vérifiés
Qui séjourne ici ?
Couples
96%
Groupes
3%
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
L'Excellence El Carmen est très apprécié pour son personnel accueillant, ses beaux jardins et ses suites confortables, tandis que les avis sur la restauration et la vie nocturne sont mitigés, et l'expérience à la plage peut être limitée par les algues saisonnières et les vendeurs insistants.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
L'Excellence El Carmen est très apprécié pour son personnel accueillant, ses beaux jardins et ses suites confortables, tandis que les avis sur la restauration et la vie nocturne sont mitigés, et l'expérience à la plage peut être limitée par les algues saisonnières et les vendeurs insistants.
Les clients apprécient les nombreuses piscines, un spa relaxant et des espaces communs bien entretenus, bien que quelques problèmes d'entretien occasionnels et des fermetures de piscine anticipées soient signalés. Les chambres sont spacieuses – les options avec accès direct à la piscine et sur le toit sont populaires – mais plusieurs personnes mentionnent l'humidité ou les problèmes de climatisation et des lacunes occasionnelles dans le service de chambre. Dans l'ensemble, cet hôtel convient aux voyageurs à la recherche d'une escapade facile et réservée aux adultes.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Plusieurs piscines, des bars et un spa apprécié créent une ambiance détendue ; les clients mentionnent également une salle de sport utilisable. Certains soulignent des inconvénients tels que des jacuzzis hors service, des fermetures de piscine anticipées, une eau non chauffée et un sentiment de choix limité en matière de piscines.
Avis de voyageur à ce sujet
10
Sara Beth
4 nov. 2025
·
A séjourné 7 nuits
Loved everything about this resort. Only complaint was that neither of the hot tubs on our end of the resort worked all week. We told staff but they never got fixed. Otherwise, we loved it and will definitely be back!
Loved everything about this resort. Only complaint was that neither of the hot tubs on our end of the resort worked all week. We told staff but they never got fixed. Otherwise, we loved it and will definitely be back!
8
Valarie
19 nov. 2025
·
A séjourné 4 nuits
Everything was great! Just didn’t like the fact the pools closes at 7p and that included your swim up pool as well, we’re all adults, we’re not children! We should be able to take a late night swim if we want, especially in our own swim up pool.
Everything was great! Just didn’t like the fact the pools closes at 7p and that included your swim up pool as well, we’re all adults, we’re not children! We should be able to take a late night swim if we want, especially in our own swim up pool.
10
Mayank
7 mai 2025
·
A séjourné 3 nuits
Was a very enjoyable stay. Massage and spa experience was excellent
Was a very enjoyable stay. Massage and spa experience was excellent
10
Chanelly Altagracia Martinez
29 juil. 2025
·
A séjourné 4 nuits
We felt that the property was clean and very accommodating. The food options/portions were really good for an all inclusive resort. I do wish that there were more pools. There are 2 pools and one of them has a swim up bar. Nonetheless, a very beautiful resort!
We felt that the property was clean and very accommodating. The food options/portions were really good for an all inclusive resort. I do wish that there were more pools. There are 2 pools and one of them has a swim up bar. Nonetheless, a very beautiful resort!
10
Candace Baldwin
17 nov. 2025
·
A séjourné 4 nuits
This is a fairly newer respect that is just beautiful. The beach was serene, the food was great but the staff!! Amazing people. Charlie did a great job setting us up with drink on the beach. Minerva and Ivanelsea were just such friendly faces to see daily at breakfast and dinner! The spa was simply the most serene I have felt in a long time and we loved the couples massage! The Excellence Club is the at to go. The food and drinks were so worth it! We will be back!
This is a fairly newer respect that is just beautiful. The beach was serene, the food was great but the staff!! Amazing people. Charlie did a great job setting us up with drink on the beach. Minerva and Ivanelsea were just such friendly faces to see daily at breakfast and dinner! The spa was simply the most serene I have felt in a long time and we loved the couples massage! The Excellence Club is the at to go. The food and drinks were so worth it! We will be back!
8
Angela
20 oct. 2025
·
A séjourné 5 nuits
Room clean and nice and cool. Pools are nice, but not heated.
Room clean and nice and cool. Pools are nice, but not heated.
10
Emily Rodrigues
1 sept. 2025
·
A séjourné 7 nuits
Amazing property, great staff, wonderful pools.
Amazing property, great staff, wonderful pools.
10
Kim
8 juil. 2025
·
A séjourné 3 nuits
Beautiful property with well-maintained grounds. Plenty of space to lounge throughout the property, plenty of restaurant choices. Uncrowded beach and pool area. Spacious suite with swim-up pool and in suite jacuzzi. Well stocked mini-bar. Staff was great, always welcoming and helpful. Fun beach side entertainment and activities. Great place to relax and unwind.
Beautiful property with well-maintained grounds. Plenty of space to lounge throughout the property, plenty of restaurant choices. Uncrowded beach and pool area. Spacious suite with swim-up pool and in suite jacuzzi. Well stocked mini-bar. Staff was great, always welcoming and helpful. Fun beach side entertainment and activities. Great place to relax and unwind.
10
Eva
11 sept. 2025
·
A séjourné 5 nuits
Very well maintained property, with a beautiful beach. There was some sargassum on a couple of days, but they were working really hard to remove it. Staff is what makes this property excellent. They were kind, helpful, personable, and genuinely trying their best to make us feel spoiled. From housekeepers to waiters and bartenders and members of the entertainment team, they all did their best to ensure we had a great vacation! A few names worth mentioning are: Hanser (breakfast, set up chez isabelle for us), Estevinsion (who whooo), Robinson, Irenise (housekeeping) and Yari, Carlos, and Miss Kayla from the entertainment team. You are the reason why we will return!
Very well maintained property, with a beautiful beach. There was some sargassum on a couple of days, but they were working really hard to remove it. Staff is what makes this property excellent. They were kind, helpful, personable, and genuinely trying their best to make us feel spoiled. From housekeepers to waiters and bartenders and members of the entertainment team, they all did their best to ensure we had a great vacation! A few names worth mentioning are: Hanser (breakfast, set up chez isabelle for us), Estevinsion (who whooo), Robinson, Irenise (housekeeping) and Yari, Carlos, and Miss Kayla from the entertainment team. You are the reason why we will return!
10
Olga
16 mai 2025
·
A séjourné 8 nuits
Staff was very friendly, helpful. Wide variety of dinning options. Nice gym.
Staff was very friendly, helpful. Wide variety of dinning options. Nice gym.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
Beaucoup décrivent le complexe et les chambres comme propres et bien entretenus, mais des signalements récurrents font état d'une humidité nauséabonde, de baignoires ou de draps occasionnellement sales et d'un service de ménage inégal.
Avis de voyageur à ce sujet
8
Dennis Christopher
29 sept. 2025
·
A séjourné 6 nuits
This is our 2nd time so we obviously like it. Overall, we enjoyed our stay and staff took good care of us. Food was always good. My only feedback that I would really appreciate if action can be taken is the muggy or moldy smell of the room. They did provide us a dehumidifier all throughout our stay but it does not totally eliminate it. It can be a health hazard also for folks with respiratory issues. I suggest that they thoroughly check all rooms specifically the air conditioner vents. I suspect the issue is primarily coming from it. But, like I said, their service, amenities, food and drinks are outstanding. I just wish they get rid of the muggy or moldy smell of the rooms permanently.
This is our 2nd time so we obviously like it. Overall, we enjoyed our stay and staff took good care of us. Food was always good. My only feedback that I would really appreciate if action can be taken is the muggy or moldy smell of the room. They did provide us a dehumidifier all throughout our stay but it does not totally eliminate it. It can be a health hazard also for folks with respiratory issues. I suggest that they thoroughly check all rooms specifically the air conditioner vents. I suspect the issue is primarily coming from it. But, like I said, their service, amenities, food and drinks are outstanding. I just wish they get rid of the muggy or moldy smell of the rooms permanently.
8
Michael Dwight
28 nov. 2025
·
A séjourné 7 nuits
The room was cleaned every day, but the floor was not swept all week. By the end of the week we were walking on sand. The food was great, but could have been hotter.
The room was cleaned every day, but the floor was not swept all week. By the end of the week we were walking on sand. The food was great, but could have been hotter.
10
Jenny
23 mai 2025
·
A séjourné 4 nuits
I never leave reviews but this deserves one. It was a good experience at excellence. The hotel grounds were very well maintained. The rooms were spacious. And the food was actually pretty good overall. Only thing is my room was super wet feeling and smelled. They brought us a dehumidifier and we kept it running the whole time and it definitely made it a whole lot better.
I never leave reviews but this deserves one. It was a good experience at excellence. The hotel grounds were very well maintained. The rooms were spacious. And the food was actually pretty good overall. Only thing is my room was super wet feeling and smelled. They brought us a dehumidifier and we kept it running the whole time and it definitely made it a whole lot better.
10
Donna I
9 sept. 2025
·
A séjourné 4 nuits
Beautiful extremely clean resort. Most of the staff very friendly. The massage at the spa was fantastic. The pool area was very clean. The beach was nice and well maintained. The food was very good and the drinks were great. Our room was beautiful and the maid service was fantastic. Always clean towels. It was exactly what we were looking for a peaceful restful vacation.
Beautiful extremely clean resort. Most of the staff very friendly. The massage at the spa was fantastic. The pool area was very clean. The beach was nice and well maintained. The food was very good and the drinks were great. Our room was beautiful and the maid service was fantastic. Always clean towels. It was exactly what we were looking for a peaceful restful vacation.
8
Antoinette
4 juil. 2025
·
A séjourné 4 nuits
I loved the swimup pool, food, and entertainment. Majority of the staff were friendly and the property was very relaxing . I disliked the mildew smell in my room, the couch was stained and old, and the theater seating was not clean or comfortable.
I loved the swimup pool, food, and entertainment. Majority of the staff were friendly and the property was very relaxing . I disliked the mildew smell in my room, the couch was stained and old, and the theater seating was not clean or comfortable.
6
Prithul
27 juil. 2025
·
A séjourné 4 nuits
The staff were great. Friendly and very helpful. The front desk staffs were rude at times. The rooms were not that clean. The bathroom and bath tub. The bathtub seemed like it was never cleaned. Got disturbed by staff multiple times each day as they have different people doing different task. I would have preferred 1 person taking care of the room instead of being disturbed 3-5 times each day. Staff walked in when i was in the shower twice.
The staff were great. Friendly and very helpful. The front desk staffs were rude at times. The rooms were not that clean. The bathroom and bath tub. The bathtub seemed like it was never cleaned. Got disturbed by staff multiple times each day as they have different people doing different task. I would have preferred 1 person taking care of the room instead of being disturbed 3-5 times each day. Staff walked in when i was in the shower twice.
4
Melissa Neier and Annastasia
24 nov. 2025
·
A séjourné 7 nuits
My sister and I stayed 7 night and 7 days at this resort. When we first arrived, they didn’t have proof of our booking and weren’t very nice to us about it. We pulled up the booking on our end and they then took us inside and printed off room cards for us, and told us to sit and wait for our bell boy to take us to our room. We waited 30 minutes before a staff member came back to us and asked us what we were waiting on. He informed us our bell boy had left us already and we needed to find the way to our room, which was fine. We experienced the same thing leaving, where the bell boy said he would pick our luggage up at 9:30 am for us. We stopped in our room at 9:40 for a final walk through and nothing had been picked up so we took our luggage up ourselves which again wasn’t a big deal but it is advertised and we were told they were going to do something they didn’t. The house keeper did not clean our room daily. Our floors were dirty after the first day because we went on a buggy tour and she never cleaned the floors. I also cut myself and got blood in the bed, and we left for a day trip and when we came back that night our bed had been made and when I pulled back the blankets the bloody sheets were still on the bed. One afternoon, we were napping on the patio, the housekeeper came out on the patio to grab the trash and I woke up. She said hi to me and I said hi back and laid back down. After about an hour I decided to go in, and I went to the door and she had locked us out.
My sister and I stayed 7 night and 7 days at this resort. When we first arrived, they didn’t have proof of our booking and weren’t very nice to us about it. We pulled up the booking on our end and they then took us inside and printed off room cards for us, and told us to sit and wait for our bell boy to take us to our room. We waited 30 minutes before a staff member came back to us and asked us what we were waiting on. He informed us our bell boy had left us already and we needed to find the way to our room, which was fine. We experienced the same thing leaving, where the bell boy said he would pick our luggage up at 9:30 am for us. We stopped in our room at 9:40 for a final walk through and nothing had been picked up so we took our luggage up ourselves which again wasn’t a big deal but it is advertised and we were told they were going to do something they didn’t. The house keeper did not clean our room daily. Our floors were dirty after the first day because we went on a buggy tour and she never cleaned the floors. I also cut myself and got blood in the bed, and we left for a day trip and when we came back that night our bed had been made and when I pulled back the blankets the bloody sheets were still on the bed. One afternoon, we were napping on the patio, the housekeeper came out on the patio to grab the trash and I woke up. She said hi to me and I said hi back and laid back down. After about an hour I decided to go in, and I went to the door and she had locked us out.
10
Eric A
27 oct. 2025
·
A séjourné 4 nuits
Very well maintained property with excellent staff. Everyone had a great personality, very warm and inviting. Will come back again in the future.
Very well maintained property with excellent staff. Everyone had a great personality, very warm and inviting. Will come back again in the future.
6
Fabiola
13 juin 2025
·
A séjourné 4 nuits
Empleados muy amables. Julio nos atendió en lobster house, the grill y en teppanyaki y su trato fué excelente. La comida muy buena. Los previos del hotel limpios. Lugar tranquilo, donde pudimos descansar. No obstante, cuando llegamos la habitación tenía los sanitarios sucios, el jacuzzi con hongo (nunca se utilizó por esto) y el baño por las noches se mojaba todo el piso ya que el aire botaba agua. Esto lo notifiqué en front desk y solo me enviaron DOS toallas limpias para la habitación (ya que le mencioné que tuve que utilizarlas todas para ponerlas en el piso cuando el aire botaba agua)
Empleados muy amables. Julio nos atendió en lobster house, the grill y en teppanyaki y su trato fué excelente. La comida muy buena. Los previos del hotel limpios. Lugar tranquilo, donde pudimos descansar. No obstante, cuando llegamos la habitación tenía los sanitarios sucios, el jacuzzi con hongo (nunca se utilizó por esto) y el baño por las noches se mojaba todo el piso ya que el aire botaba agua. Esto lo notifiqué en front desk y solo me enviaron DOS toallas limpias para la habitación (ya que le mencioné que tuve que utilizarlas todas para ponerlas en el piso cuando el aire botaba agua)
10
Brendan
29 nov. 2025
·
A séjourné 4 nuits
Room was clean and cleaned everyday! Lay out was nice !! Staff was so helpful and kind!
Room was clean and cleaned everyday! Lay out was nice !! Staff was so helpful and kind!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les suites sont spacieuses et confortables – les options avec accès direct à la piscine et sur le toit sont populaires – bien que l'on signale à plusieurs reprises des problèmes de climatisation ou d'humidité ainsi que des problèmes d'entretien occasionnels tels que des carreaux lâches, des fuites ou des douches sans porte.
Avis de voyageur à ce sujet
10
Martin
13 nov. 2025
·
A séjourné 10 nuits
My wife and i spent 10 days at Excellence El Carmen in Sept. It was our second stay at resort. We both spent our honeymoon here a year ago.the room, the staff, the food, and the property were second to none. Cant wait to return for the third time.
My wife and i spent 10 days at Excellence El Carmen in Sept. It was our second stay at resort. We both spent our honeymoon here a year ago.the room, the staff, the food, and the property were second to none. Cant wait to return for the third time.
6
Kelsey Melinda
11 août 2025
·
A séjourné 5 nuits
We were in a room that had poor AC service and was warm. We reported this to the property and they sent engineers to repair several times , but it never cooled properly and hotel did not offer to move us into a new room. This was not acceptable considering the cost for the package.
We were in a room that had poor AC service and was warm. We reported this to the property and they sent engineers to repair several times , but it never cooled properly and hotel did not offer to move us into a new room. This was not acceptable considering the cost for the package.
10
John
4 oct. 2025
·
A séjourné 5 nuits
The ocean views were outstanding. The staff was accommodating. The facilities were immaculate.
The ocean views were outstanding. The staff was accommodating. The facilities were immaculate.
10
Natalie
23 août 2025
·
A séjourné 4 nuits
The 2-story room with the plunge pool was soooo nice. We loved everything about our stay. The food and the staff were great. My birthday was well spent! will definitely come back.
The 2-story room with the plunge pool was soooo nice. We loved everything about our stay. The food and the staff were great. My birthday was well spent! will definitely come back.
10
Bernard Edward
15 nov. 2025
·
A séjourné 7 nuits
The swim up junior suite was fantastic. All of the meals that we had were top quality and delicious. I can’t say enough about the staff , they were outstanding !
The swim up junior suite was fantastic. All of the meals that we had were top quality and delicious. I can’t say enough about the staff , they were outstanding !
10
Jemmie
13 déc. 2025
·
A séjourné 7 nuits
Overall, staff was great, friendly and helpful. Rooms were spacious and nice except few things could be improved. Hangers in the closet were broken our stuck together. One of the taps in the bathroom was not fully functional. More lighting inside rooms, especially bedside. No door to bathrooms and shower may be somewhat inconvenient. We got upgraded to an ocean view suite because they originally didn’t give us a 2 double bed room as requested. The original room would have been in more isolated area with shower completely open view. Food was delicious although more take and go choices should be made available (e.g food truck) for lunch for people that like to enjoy more time on the beach. Pager system for waiting for restaurants is a good idea as you can be paged anywhere in the resort. The Grill, chez Isabelle, buffet stands out amongst all the dinner restaurants. Drinks at the Palms bar was excellent, always made with care. Revive bar had excellent juices and smoothies made to order. Although poor staff seems overwhelmed sometimes. A few Sun loungers on the beach were broken although still somewhat useable. Beach area was clean and well maintained. Night entertainment was good although prefer more live band music rather than shows (circus, legends, etc). Turn down service was great! Highly recommend!
Overall, staff was great, friendly and helpful. Rooms were spacious and nice except few things could be improved. Hangers in the closet were broken our stuck together. One of the taps in the bathroom was not fully functional. More lighting inside rooms, especially bedside. No door to bathrooms and shower may be somewhat inconvenient. We got upgraded to an ocean view suite because they originally didn’t give us a 2 double bed room as requested. The original room would have been in more isolated area with shower completely open view. Food was delicious although more take and go choices should be made available (e.g food truck) for lunch for people that like to enjoy more time on the beach. Pager system for waiting for restaurants is a good idea as you can be paged anywhere in the resort. The Grill, chez Isabelle, buffet stands out amongst all the dinner restaurants. Drinks at the Palms bar was excellent, always made with care. Revive bar had excellent juices and smoothies made to order. Although poor staff seems overwhelmed sometimes. A few Sun loungers on the beach were broken although still somewhat useable. Beach area was clean and well maintained. Night entertainment was good although prefer more live band music rather than shows (circus, legends, etc). Turn down service was great! Highly recommend!
10
Ardeshir
14 nov. 2025
·
A séjourné 4 nuits
Our stay at Excellence El Carmen was nothing short of phenomenal. From the moment we arrived, we were greeted with warm smiles, a refreshing welcome drink, and a level of service that set the tone for a truly unforgettable vacation. The resort itself is stunning—modern, elegant, and immaculately maintained. The main pool was beautiful and abundant, and the beachfront is pristine with soft sand and clear water. Our suite exceeded expectations: spacious, stylish, and sparkling clean, with a comfortable bed, a luxurious bathroom, and a private outdoor space that made the experience feel extra special. The daily restocked mini-bar and excellent housekeeping were a great touch. The dining options were truly impressive. From delicious breakfast buffets to incredible à la carte dinners, every meal felt fresh and thoughtfully prepared. The variety is fantastic—steakhouse, French, Italian, seafood, Asian—and we genuinely enjoyed every single restaurant we tried. What truly sets Excellence El Carmen apart is the staff. Every employee we interacted with went above and beyond to make our stay memorable. The service felt personal, attentive, and consistent throughout the entire resort.
Our stay at Excellence El Carmen was nothing short of phenomenal. From the moment we arrived, we were greeted with warm smiles, a refreshing welcome drink, and a level of service that set the tone for a truly unforgettable vacation. The resort itself is stunning—modern, elegant, and immaculately maintained. The main pool was beautiful and abundant, and the beachfront is pristine with soft sand and clear water. Our suite exceeded expectations: spacious, stylish, and sparkling clean, with a comfortable bed, a luxurious bathroom, and a private outdoor space that made the experience feel extra special. The daily restocked mini-bar and excellent housekeeping were a great touch. The dining options were truly impressive. From delicious breakfast buffets to incredible à la carte dinners, every meal felt fresh and thoughtfully prepared. The variety is fantastic—steakhouse, French, Italian, seafood, Asian—and we genuinely enjoyed every single restaurant we tried. What truly sets Excellence El Carmen apart is the staff. Every employee we interacted with went above and beyond to make our stay memorable. The service felt personal, attentive, and consistent throughout the entire resort.
10
Tiffany
24 août 2025
·
A séjourné 4 nuits
The only problem that I had with my room is one piece of tile was lose. Unfortunately it is the point of entry/exit for the jacuzzi. Luckily i held on the wall to break my fall but I can for see a bad accident especially if intoxicated. Ieft my comment at the front desk. Hopefully it's fixed before the next guests arrival. Other than that I have no complaints. The resort is beautiful, the food delicious and the staff was freindly. Make sure to make you reservation for Spice (hibachi restaurant) at least a week before you arrive.
The only problem that I had with my room is one piece of tile was lose. Unfortunately it is the point of entry/exit for the jacuzzi. Luckily i held on the wall to break my fall but I can for see a bad accident especially if intoxicated. Ieft my comment at the front desk. Hopefully it's fixed before the next guests arrival. Other than that I have no complaints. The resort is beautiful, the food delicious and the staff was freindly. Make sure to make you reservation for Spice (hibachi restaurant) at least a week before you arrive.
10
Colleen
30 nov. 2025
·
A séjourné 3 nuits
Our stay was absolutely perfect. From the moment we arrived, the service was on another level — every single staff member went above and beyond, and it truly showed. The bartenders at the swim-up pool kept the vibes high and the drinks flowing, and the beachside service was incredible — always fast, friendly, and with a smile. Huge shoutout to Freisy for taking care of our Magna Club dinner reservation. That dinner was top notch — phenomenal food and flawless service. Over at the preferred bar, Eloy was the star of the show. His energy is unmatched. He made everything fun, kept us laughing, and really made our nights memorable. Our swim-up room was also top tier — clean, beautiful, and just steps from the water. Truly the perfect setup. The entire property is stunning, the staff are exceptional in every way, and the service is some of the best we’ve ever experienced. We will definitely be coming back.
Our stay was absolutely perfect. From the moment we arrived, the service was on another level — every single staff member went above and beyond, and it truly showed. The bartenders at the swim-up pool kept the vibes high and the drinks flowing, and the beachside service was incredible — always fast, friendly, and with a smile. Huge shoutout to Freisy for taking care of our Magna Club dinner reservation. That dinner was top notch — phenomenal food and flawless service. Over at the preferred bar, Eloy was the star of the show. His energy is unmatched. He made everything fun, kept us laughing, and really made our nights memorable. Our swim-up room was also top tier — clean, beautiful, and just steps from the water. Truly the perfect setup. The entire property is stunning, the staff are exceptional in every way, and the service is some of the best we’ve ever experienced. We will definitely be coming back.
10
Virginia Anne
4 oct. 2025
·
A séjourné 6 nuits
We stayed here for 6 nights and everything was fabulous! The food exceeded my expectations—they clearly take pride in it, and it shows. The staff was equally amazing: attentive, kind, and always helpful. Our room was very nice, and upgrading to a swim-up pool was absolutely worth it—we highly recommend it! The beach itself is beautiful, but we noticed it’s rarely used. Unfortunately, the vendors selling items are extremely persistent, to the point where it became uncomfortable. Saying “no thank you” was never enough, and at times we had to leave the beach and go to the pool just to relax. That was really the only downside to an otherwise wonderful stay. During our trip, we also toured their sister resort, Finest, and were very impressed. We’re already looking forward to coming back with our kids to experience it together as a family. Overall, we had a fantastic experience and would definitely recommend this resort!
We stayed here for 6 nights and everything was fabulous! The food exceeded my expectations—they clearly take pride in it, and it shows. The staff was equally amazing: attentive, kind, and always helpful. Our room was very nice, and upgrading to a swim-up pool was absolutely worth it—we highly recommend it! The beach itself is beautiful, but we noticed it’s rarely used. Unfortunately, the vendors selling items are extremely persistent, to the point where it became uncomfortable. Saying “no thank you” was never enough, and at times we had to leave the beach and go to the pool just to relax. That was really the only downside to an otherwise wonderful stay. During our trip, we also toured their sister resort, Finest, and were very impressed. We’re already looking forward to coming back with our kids to experience it together as a family. Overall, we had a fantastic experience and would definitely recommend this resort!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est largement salué comme étant amical, attentionné et personnalisé dans tout l'établissement. Une minorité fait état d'interactions impolies ou peu utiles à la réception et de lacunes ou de retards occasionnels avec le service d'étage ou les arrivées.
Avis de voyageur à ce sujet
10
Ruth Marie
23 nov. 2025
·
A séjourné 5 nuits
Staff were amazing! Great service. Beautiful resort.
Staff were amazing! Great service. Beautiful resort.
2
Masiolah
28 août 2025
·
A séjourné 4 nuits
Bad service at the front Desk and concierge services
Bad service at the front Desk and concierge services
10
Julia
8 nov. 2025
·
A séjourné 5 nuits
The service and staff were exceptional. Very welcoming
The service and staff were exceptional. Very welcoming
10
Ardeshir
14 nov. 2025
·
A séjourné 4 nuits
Our stay at Excellence El Carmen was nothing short of phenomenal. From the moment we arrived, we were greeted with warm smiles, a refreshing welcome drink, and a level of service that set the tone for a truly unforgettable vacation. The resort itself is stunning—modern, elegant, and immaculately maintained. The main pool was beautiful and abundant, and the beachfront is pristine with soft sand and clear water. Our suite exceeded expectations: spacious, stylish, and sparkling clean, with a comfortable bed, a luxurious bathroom, and a private outdoor space that made the experience feel extra special. The daily restocked mini-bar and excellent housekeeping were a great touch. The dining options were truly impressive. From delicious breakfast buffets to incredible à la carte dinners, every meal felt fresh and thoughtfully prepared. The variety is fantastic—steakhouse, French, Italian, seafood, Asian—and we genuinely enjoyed every single restaurant we tried. What truly sets Excellence El Carmen apart is the staff. Every employee we interacted with went above and beyond to make our stay memorable. The service felt personal, attentive, and consistent throughout the entire resort.
Our stay at Excellence El Carmen was nothing short of phenomenal. From the moment we arrived, we were greeted with warm smiles, a refreshing welcome drink, and a level of service that set the tone for a truly unforgettable vacation. The resort itself is stunning—modern, elegant, and immaculately maintained. The main pool was beautiful and abundant, and the beachfront is pristine with soft sand and clear water. Our suite exceeded expectations: spacious, stylish, and sparkling clean, with a comfortable bed, a luxurious bathroom, and a private outdoor space that made the experience feel extra special. The daily restocked mini-bar and excellent housekeeping were a great touch. The dining options were truly impressive. From delicious breakfast buffets to incredible à la carte dinners, every meal felt fresh and thoughtfully prepared. The variety is fantastic—steakhouse, French, Italian, seafood, Asian—and we genuinely enjoyed every single restaurant we tried. What truly sets Excellence El Carmen apart is the staff. Every employee we interacted with went above and beyond to make our stay memorable. The service felt personal, attentive, and consistent throughout the entire resort.
10
Rami
10 nov. 2025
·
A séjourné 4 nuits
The service was fantastic. Everyone was friendly and helpful. I would definitely come back
The service was fantastic. Everyone was friendly and helpful. I would definitely come back
10
Colleen
30 nov. 2025
·
A séjourné 3 nuits
Our stay was absolutely perfect. From the moment we arrived, the service was on another level — every single staff member went above and beyond, and it truly showed. The bartenders at the swim-up pool kept the vibes high and the drinks flowing, and the beachside service was incredible — always fast, friendly, and with a smile. Huge shoutout to Freisy for taking care of our Magna Club dinner reservation. That dinner was top notch — phenomenal food and flawless service. Over at the preferred bar, Eloy was the star of the show. His energy is unmatched. He made everything fun, kept us laughing, and really made our nights memorable. Our swim-up room was also top tier — clean, beautiful, and just steps from the water. Truly the perfect setup. The entire property is stunning, the staff are exceptional in every way, and the service is some of the best we’ve ever experienced. We will definitely be coming back.
Our stay was absolutely perfect. From the moment we arrived, the service was on another level — every single staff member went above and beyond, and it truly showed. The bartenders at the swim-up pool kept the vibes high and the drinks flowing, and the beachside service was incredible — always fast, friendly, and with a smile. Huge shoutout to Freisy for taking care of our Magna Club dinner reservation. That dinner was top notch — phenomenal food and flawless service. Over at the preferred bar, Eloy was the star of the show. His energy is unmatched. He made everything fun, kept us laughing, and really made our nights memorable. Our swim-up room was also top tier — clean, beautiful, and just steps from the water. Truly the perfect setup. The entire property is stunning, the staff are exceptional in every way, and the service is some of the best we’ve ever experienced. We will definitely be coming back.
4
Melissa Neier and Annastasia
24 nov. 2025
·
A séjourné 7 nuits
My sister and I stayed 7 night and 7 days at this resort. When we first arrived, they didn’t have proof of our booking and weren’t very nice to us about it. We pulled up the booking on our end and they then took us inside and printed off room cards for us, and told us to sit and wait for our bell boy to take us to our room. We waited 30 minutes before a staff member came back to us and asked us what we were waiting on. He informed us our bell boy had left us already and we needed to find the way to our room, which was fine. We experienced the same thing leaving, where the bell boy said he would pick our luggage up at 9:30 am for us. We stopped in our room at 9:40 for a final walk through and nothing had been picked up so we took our luggage up ourselves which again wasn’t a big deal but it is advertised and we were told they were going to do something they didn’t. The house keeper did not clean our room daily. Our floors were dirty after the first day because we went on a buggy tour and she never cleaned the floors. I also cut myself and got blood in the bed, and we left for a day trip and when we came back that night our bed had been made and when I pulled back the blankets the bloody sheets were still on the bed. One afternoon, we were napping on the patio, the housekeeper came out on the patio to grab the trash and I woke up. She said hi to me and I said hi back and laid back down. After about an hour I decided to go in, and I went to the door and she had locked us out.
My sister and I stayed 7 night and 7 days at this resort. When we first arrived, they didn’t have proof of our booking and weren’t very nice to us about it. We pulled up the booking on our end and they then took us inside and printed off room cards for us, and told us to sit and wait for our bell boy to take us to our room. We waited 30 minutes before a staff member came back to us and asked us what we were waiting on. He informed us our bell boy had left us already and we needed to find the way to our room, which was fine. We experienced the same thing leaving, where the bell boy said he would pick our luggage up at 9:30 am for us. We stopped in our room at 9:40 for a final walk through and nothing had been picked up so we took our luggage up ourselves which again wasn’t a big deal but it is advertised and we were told they were going to do something they didn’t. The house keeper did not clean our room daily. Our floors were dirty after the first day because we went on a buggy tour and she never cleaned the floors. I also cut myself and got blood in the bed, and we left for a day trip and when we came back that night our bed had been made and when I pulled back the blankets the bloody sheets were still on the bed. One afternoon, we were napping on the patio, the housekeeper came out on the patio to grab the trash and I woke up. She said hi to me and I said hi back and laid back down. After about an hour I decided to go in, and I went to the door and she had locked us out.
10
Eric A
27 oct. 2025
·
A séjourné 4 nuits
Very well maintained property with excellent staff. Everyone had a great personality, very warm and inviting. Will come back again in the future.
Very well maintained property with excellent staff. Everyone had a great personality, very warm and inviting. Will come back again in the future.
10
Ashton
13 sept. 2025
·
A séjourné 6 nuits
I had a great time at Excellence El Carmen! The rooms are large, have plenty of amenities and plugs to charge all your devices. We ate at the delicious restaurants but had room service just as much. Service was quick and patient. I’ll definitely be visiting other Excellence locations after this trip.
I had a great time at Excellence El Carmen! The rooms are large, have plenty of amenities and plugs to charge all your devices. We ate at the delicious restaurants but had room service just as much. Service was quick and patient. I’ll definitely be visiting other Excellence locations after this trip.
10
Perla
4 août 2025
·
A séjourné 4 nuits
Excellence El Carmen, Punta Cana ⭐️⭐️⭐️⭐️⭐️ (If we could give more stars, we would!) Our stay at Excellence El Carmen was nothing short of magical, truly the best of the best. From the moment we arrived, we were treated like royalty. This resort exceeded every single one of our expectations, and we can confidently say, we will never stay anywhere else in Punta Cana. We don’t want to because nothing else could ever compare. Seriously!!! The People, OMG, the people! What truly set this resort apart was the people. We’ve never experienced hospitality like this. Every team member went above and beyond to make us feel like celebrities. Lol seriously! Special thanks to Leohandy and Richie (Welcome Concierges/Bell) your warm welcome set the tone for the perfect stay. Juana, the incredible manager of Las Olas your leadership shows in every corner of the resort.Rodrigo (The Chef) and Gloria (our amazing waitress at Las Olas) you made our daily special lunch requests happen with so much care, always delivering authentic Dominican cuisine that was absolutely delicious. Rosa, from day one, you felt like family. You touched our hearts. Victor and Yie (Swim-Up Bar) you two were incredible, juggling drinks from every angle with grace and speed! Lol Emmanuel and the tall, lovely young lady (from the Martini Bar (wish we remembered your name!) you elevated our evenings with class and warmth. Vanessa and the Sports Bar crew, the hostesses at Spice, Agave, The Grill, and Lobster House.10/10
Excellence El Carmen, Punta Cana ⭐️⭐️⭐️⭐️⭐️ (If we could give more stars, we would!) Our stay at Excellence El Carmen was nothing short of magical, truly the best of the best. From the moment we arrived, we were treated like royalty. This resort exceeded every single one of our expectations, and we can confidently say, we will never stay anywhere else in Punta Cana. We don’t want to because nothing else could ever compare. Seriously!!! The People, OMG, the people! What truly set this resort apart was the people. We’ve never experienced hospitality like this. Every team member went above and beyond to make us feel like celebrities. Lol seriously! Special thanks to Leohandy and Richie (Welcome Concierges/Bell) your warm welcome set the tone for the perfect stay. Juana, the incredible manager of Las Olas your leadership shows in every corner of the resort.Rodrigo (The Chef) and Gloria (our amazing waitress at Las Olas) you made our daily special lunch requests happen with so much care, always delivering authentic Dominican cuisine that was absolutely delicious. Rosa, from day one, you felt like family. You touched our hearts. Victor and Yie (Swim-Up Bar) you two were incredible, juggling drinks from every angle with grace and speed! Lol Emmanuel and the tall, lovely young lady (from the Martini Bar (wish we remembered your name!) you elevated our evenings with class and warmth. Vanessa and the Sports Bar crew, the hostesses at Spice, Agave, The Grill, and Lobster House.10/10
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situé en bord de mer, dans un endroit isolé et paisible ; plusieurs personnes notent de longs transferts et une vie nocturne limitée à proximité. L'océan est souvent affecté par des algues, et les vendeurs de plage peuvent être insistants.
Avis de voyageur à ce sujet
8
Joshua
3 sept. 2025
·
A séjourné 5 nuits
The resort itself is very clean and the staff were very accommodating and friendly. Outside of the resort and or excursions the area is extremely dirty. There is yeah absolutely everywhere. Closer to the airport got cleaner. The beach is not too appealing as well. Lots of seaweed and drift wood. Don't know if it's a season thing or not. Also the beach is very grey color.
The resort itself is very clean and the staff were very accommodating and friendly. Outside of the resort and or excursions the area is extremely dirty. There is yeah absolutely everywhere. Closer to the airport got cleaner. The beach is not too appealing as well. Lots of seaweed and drift wood. Don't know if it's a season thing or not. Also the beach is very grey color.
10
Vincent
12 oct. 2025
·
A séjourné 4 nuits
The pools were excellent. Beach is beautiful. The only downside was the vendors that approach guests on the beach. The staff was friendly but some were a little less interactive than what we have experienced at Excellence resorts in Mexico. Well worth the money and I would definitely go again.
The pools were excellent. Beach is beautiful. The only downside was the vendors that approach guests on the beach. The staff was friendly but some were a little less interactive than what we have experienced at Excellence resorts in Mexico. Well worth the money and I would definitely go again.
10
robert
25 juil. 2025
·
A séjourné 5 nuits
Wonderful relaxing getaway if you’re looking for a place to stay without the crazy club vibes. It’s far from all excursions and far from nearby local restaurants/shops, en exchange of being secluded and having that quietness. Best resort so far
Wonderful relaxing getaway if you’re looking for a place to stay without the crazy club vibes. It’s far from all excursions and far from nearby local restaurants/shops, en exchange of being secluded and having that quietness. Best resort so far
10
Clint and LeeAnn
13 juil. 2025
·
A séjourné 5 nuits
Great resort! Good service and food. Seaweed was the worst in DR in July.
Great resort! Good service and food. Seaweed was the worst in DR in July.
8
Brittany
16 nov. 2025
·
A séjourné 4 nuits
Property is beautiful, food is decent, after a certain time at night, the resort is very boring, you will have to travel off the resort for night life.
Property is beautiful, food is decent, after a certain time at night, the resort is very boring, you will have to travel off the resort for night life.
10
Lisa
2 sept. 2025
·
A séjourné 7 nuits
The only thing don’t think you’re going to see beautiful water it’s not. Full of seaweed and ugly brown water.
The only thing don’t think you’re going to see beautiful water it’s not. Full of seaweed and ugly brown water.
10
Virginia Anne
4 oct. 2025
·
A séjourné 6 nuits
We stayed here for 6 nights and everything was fabulous! The food exceeded my expectations—they clearly take pride in it, and it shows. The staff was equally amazing: attentive, kind, and always helpful. Our room was very nice, and upgrading to a swim-up pool was absolutely worth it—we highly recommend it! The beach itself is beautiful, but we noticed it’s rarely used. Unfortunately, the vendors selling items are extremely persistent, to the point where it became uncomfortable. Saying “no thank you” was never enough, and at times we had to leave the beach and go to the pool just to relax. That was really the only downside to an otherwise wonderful stay. During our trip, we also toured their sister resort, Finest, and were very impressed. We’re already looking forward to coming back with our kids to experience it together as a family. Overall, we had a fantastic experience and would definitely recommend this resort!
We stayed here for 6 nights and everything was fabulous! The food exceeded my expectations—they clearly take pride in it, and it shows. The staff was equally amazing: attentive, kind, and always helpful. Our room was very nice, and upgrading to a swim-up pool was absolutely worth it—we highly recommend it! The beach itself is beautiful, but we noticed it’s rarely used. Unfortunately, the vendors selling items are extremely persistent, to the point where it became uncomfortable. Saying “no thank you” was never enough, and at times we had to leave the beach and go to the pool just to relax. That was really the only downside to an otherwise wonderful stay. During our trip, we also toured their sister resort, Finest, and were very impressed. We’re already looking forward to coming back with our kids to experience it together as a family. Overall, we had a fantastic experience and would definitely recommend this resort!
6
Samuel
7 oct. 2025
·
A séjourné 6 nuits
The resort was very lovely, view from room was nice, far from the ocean, but we were able to see it. The beach was nice, they didnt really take care of it the way I have experienced at other resorts. Lots of seaweed came in and piled up on the shore, they just left it. Whereas most hotels I've been to rake it up daily and smooth out the sand. But it was still nice to just sit on beach and relax
The resort was very lovely, view from room was nice, far from the ocean, but we were able to see it. The beach was nice, they didnt really take care of it the way I have experienced at other resorts. Lots of seaweed came in and piled up on the shore, they just left it. Whereas most hotels I've been to rake it up daily and smooth out the sand. But it was still nice to just sit on beach and relax
10
Alex
23 juin 2025
·
A séjourné 3 nuits
Check in was good but Hotel is too far from the airport. Over an hour
Check in was good but Hotel is too far from the airport. Over an hour
10
Laura
4 août 2025
·
A séjourné 4 nuits
My sister and I booked this for a long weekend getaway and it was perfect. The property was clean, staff friendly and helpful and the amenities on property were exactly enough. Only complaint was the seaweed, but we also didn’t realize we decided to travel during high seaweed season (late July/early August) so just be sure to check on that if you plan to get in the water!
My sister and I booked this for a long weekend getaway and it was perfect. The property was clean, staff friendly and helpful and the amenities on property were exactly enough. Only complaint was the seaweed, but we also didn’t realize we decided to travel during high seaweed season (late July/early August) so just be sure to check on that if you plan to get in the water!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
De nombreux choix à la carte avec plusieurs établissements remarquables (par exemple, Magna, Basmati, le Grill, Lobster House), mais dans l'ensemble, les commentaires sont mitigés : certains trouvent les plats fades ou tièdes, les restaurants ferment à tour de rôle, les options de déjeuner semblent limitées et quelques personnes signalent des maux.
Avis de voyageur à ce sujet
10
Emily
3 nov. 2025
·
A séjourné 5 nuits
Went here for our one year wedding anniversary trip. Expected your typical all inclusive stay, got way more. Typically you don’t go to an all inclusive and expect a culinary experience. The food at the restaurants we went to was amazing. Magna (excellence club only)..the 45oz tomahawk steak.. amazing! at Spice the Sushi! And sashimi. And the food at Agave was amazing. We loved the coffee shop went every night for coffee and a sweet treat. The breakfast buffet was great. Service was wonderful, they cater to you and are so friendly. You can even tell management was involved with interacting with guests. Our room was amazing too we have the two story plunge pool room. We want to go back already and would definitely recommend. One of our favorite trips & it was during hurricane Melissa, the weather wasn’t the best and we still had the best time!!! Also the entertainment!!! Karaoke night, tribute night, they even had acrobatics! It was so much fun!
Went here for our one year wedding anniversary trip. Expected your typical all inclusive stay, got way more. Typically you don’t go to an all inclusive and expect a culinary experience. The food at the restaurants we went to was amazing. Magna (excellence club only)..the 45oz tomahawk steak.. amazing! at Spice the Sushi! And sashimi. And the food at Agave was amazing. We loved the coffee shop went every night for coffee and a sweet treat. The breakfast buffet was great. Service was wonderful, they cater to you and are so friendly. You can even tell management was involved with interacting with guests. Our room was amazing too we have the two story plunge pool room. We want to go back already and would definitely recommend. One of our favorite trips & it was during hurricane Melissa, the weather wasn’t the best and we still had the best time!!! Also the entertainment!!! Karaoke night, tribute night, they even had acrobatics! It was so much fun!
8
Michael Dwight
28 nov. 2025
·
A séjourné 7 nuits
The room was cleaned every day, but the floor was not swept all week. By the end of the week we were walking on sand. The food was great, but could have been hotter.
The room was cleaned every day, but the floor was not swept all week. By the end of the week we were walking on sand. The food was great, but could have been hotter.
10
Nicholas
6 août 2025
·
A séjourné 5 nuits
I loved dinner and the lobster house and grill. And lunch at the Italian restaurant. Excellent service, amazing people, magnificent facilities!!
I loved dinner and the lobster house and grill. And lunch at the Italian restaurant. Excellent service, amazing people, magnificent facilities!!
10
Bernard Edward
15 nov. 2025
·
A séjourné 7 nuits
The swim up junior suite was fantastic. All of the meals that we had were top quality and delicious. I can’t say enough about the staff , they were outstanding !
The swim up junior suite was fantastic. All of the meals that we had were top quality and delicious. I can’t say enough about the staff , they were outstanding !
10
Ardeshir
14 nov. 2025
·
A séjourné 4 nuits
Our stay at Excellence El Carmen was nothing short of phenomenal. From the moment we arrived, we were greeted with warm smiles, a refreshing welcome drink, and a level of service that set the tone for a truly unforgettable vacation. The resort itself is stunning—modern, elegant, and immaculately maintained. The main pool was beautiful and abundant, and the beachfront is pristine with soft sand and clear water. Our suite exceeded expectations: spacious, stylish, and sparkling clean, with a comfortable bed, a luxurious bathroom, and a private outdoor space that made the experience feel extra special. The daily restocked mini-bar and excellent housekeeping were a great touch. The dining options were truly impressive. From delicious breakfast buffets to incredible à la carte dinners, every meal felt fresh and thoughtfully prepared. The variety is fantastic—steakhouse, French, Italian, seafood, Asian—and we genuinely enjoyed every single restaurant we tried. What truly sets Excellence El Carmen apart is the staff. Every employee we interacted with went above and beyond to make our stay memorable. The service felt personal, attentive, and consistent throughout the entire resort.
Our stay at Excellence El Carmen was nothing short of phenomenal. From the moment we arrived, we were greeted with warm smiles, a refreshing welcome drink, and a level of service that set the tone for a truly unforgettable vacation. The resort itself is stunning—modern, elegant, and immaculately maintained. The main pool was beautiful and abundant, and the beachfront is pristine with soft sand and clear water. Our suite exceeded expectations: spacious, stylish, and sparkling clean, with a comfortable bed, a luxurious bathroom, and a private outdoor space that made the experience feel extra special. The daily restocked mini-bar and excellent housekeeping were a great touch. The dining options were truly impressive. From delicious breakfast buffets to incredible à la carte dinners, every meal felt fresh and thoughtfully prepared. The variety is fantastic—steakhouse, French, Italian, seafood, Asian—and we genuinely enjoyed every single restaurant we tried. What truly sets Excellence El Carmen apart is the staff. Every employee we interacted with went above and beyond to make our stay memorable. The service felt personal, attentive, and consistent throughout the entire resort.
2
Natalie
12 nov. 2025
·
A séjourné 9 nuits
Our stay here was a complete nightmare. While the staff were friendly on arrival, everything went downhill fast. The food was awful from the start — cheap meats, everything deep-fried, and questionable quality that left us both concerned. After a few days, my partner became violently ill with food poisoning so severe he was bedridden for three days and needed hospital treatment. I’d already raised concerns that some of the food tasted off, but nothing was taken seriously. When I tried to get him some plain bread from the buffet, I was told off and told food could only be ordered through room service — which only offered greasy fast food completely unsuitable for someone unwell. When we finally ordered bread, it arrived stale and inedible. A replacement was sent, and it was just as bad. Despite management knowing he’d been hospitalised, not one manager checked in on us or offered proper support. We were completely abandoned. To make matters worse, hygiene around the pool was terrible — guests smoked cigars and ate in the water while staff ignored it. This hotel has no standards and no care for guest wellbeing. If you value your health, avoid it at all costs. We wouldn’t wish this experience on anyone.
Our stay here was a complete nightmare. While the staff were friendly on arrival, everything went downhill fast. The food was awful from the start — cheap meats, everything deep-fried, and questionable quality that left us both concerned. After a few days, my partner became violently ill with food poisoning so severe he was bedridden for three days and needed hospital treatment. I’d already raised concerns that some of the food tasted off, but nothing was taken seriously. When I tried to get him some plain bread from the buffet, I was told off and told food could only be ordered through room service — which only offered greasy fast food completely unsuitable for someone unwell. When we finally ordered bread, it arrived stale and inedible. A replacement was sent, and it was just as bad. Despite management knowing he’d been hospitalised, not one manager checked in on us or offered proper support. We were completely abandoned. To make matters worse, hygiene around the pool was terrible — guests smoked cigars and ate in the water while staff ignored it. This hotel has no standards and no care for guest wellbeing. If you value your health, avoid it at all costs. We wouldn’t wish this experience on anyone.
8
Nelson
25 août 2025
·
A séjourné 4 nuits
I liked it. The service from the staff. I didn't like that it's an all-inclusive resort with a la carte restaurants serving the same menu every day for lunch and dinner.
I liked it. The service from the staff. I didn't like that it's an all-inclusive resort with a la carte restaurants serving the same menu every day for lunch and dinner.
10
Virginia Anne
4 oct. 2025
·
A séjourné 6 nuits
We stayed here for 6 nights and everything was fabulous! The food exceeded my expectations—they clearly take pride in it, and it shows. The staff was equally amazing: attentive, kind, and always helpful. Our room was very nice, and upgrading to a swim-up pool was absolutely worth it—we highly recommend it! The beach itself is beautiful, but we noticed it’s rarely used. Unfortunately, the vendors selling items are extremely persistent, to the point where it became uncomfortable. Saying “no thank you” was never enough, and at times we had to leave the beach and go to the pool just to relax. That was really the only downside to an otherwise wonderful stay. During our trip, we also toured their sister resort, Finest, and were very impressed. We’re already looking forward to coming back with our kids to experience it together as a family. Overall, we had a fantastic experience and would definitely recommend this resort!
We stayed here for 6 nights and everything was fabulous! The food exceeded my expectations—they clearly take pride in it, and it shows. The staff was equally amazing: attentive, kind, and always helpful. Our room was very nice, and upgrading to a swim-up pool was absolutely worth it—we highly recommend it! The beach itself is beautiful, but we noticed it’s rarely used. Unfortunately, the vendors selling items are extremely persistent, to the point where it became uncomfortable. Saying “no thank you” was never enough, and at times we had to leave the beach and go to the pool just to relax. That was really the only downside to an otherwise wonderful stay. During our trip, we also toured their sister resort, Finest, and were very impressed. We’re already looking forward to coming back with our kids to experience it together as a family. Overall, we had a fantastic experience and would definitely recommend this resort!
8
Rozana
6 sept. 2025
·
A séjourné 6 nuits
Todo fue perfecto pero el área de las comidas no era buenas restaurant cerrados y no había mucha variedad de comida
Todo fue perfecto pero el área de las comidas no era buenas restaurant cerrados y no había mucha variedad de comida
4
Vincent
19 juil. 2025
·
A séjourné 5 nuits
Excellence El Carmen is a beautiful resort facility that is wasted by inept management. The resort has about a dozen dining options - but only 3-4 will be open any given day. All service interaction and information is done through a phone app - resulting in an experience where all vacationers are looking at their phones even more than usual. I had the unfortunate experience of falling ill to food poisoning from a dinner at one of their restaurants, from mishandled mahi, ruining multiple days of my stay. The resort has medical personal on site, but at a heightened cost. There was little to no concern from staff, nor ownership of the mistake. Things happen, but not being accountable was the nail in the coffin for me. I will not return to an excellence property solely due to that experience. A side note, the beaches were completely overtaken by seaweed during our stay, this is a force of nature and not one that can be attributed to this specific resort, but it seemed other resorts had heavy machinery in use to clear some of it away. Excellences solution was to have someone stand on the beach all day sweating through their clothes holding a pitchfork pushing things around every few minutes.
Excellence El Carmen is a beautiful resort facility that is wasted by inept management. The resort has about a dozen dining options - but only 3-4 will be open any given day. All service interaction and information is done through a phone app - resulting in an experience where all vacationers are looking at their phones even more than usual. I had the unfortunate experience of falling ill to food poisoning from a dinner at one of their restaurants, from mishandled mahi, ruining multiple days of my stay. The resort has medical personal on site, but at a heightened cost. There was little to no concern from staff, nor ownership of the mistake. Things happen, but not being accountable was the nail in the coffin for me. I will not return to an excellence property solely due to that experience. A side note, the beaches were completely overtaken by seaweed during our stay, this is a force of nature and not one that can be attributed to this specific resort, but it seemed other resorts had heavy machinery in use to clear some of it away. Excellences solution was to have someone stand on the beach all day sweating through their clothes holding a pitchfork pushing things around every few minutes.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
10
Jean-francois
20 mai 2026
·
A séjourné 7 nuits
Très bien
Très bien
10
Frederic
4 avr. 2026
·
A séjourné 7 nuits
Tout était parfait. On a fait un super séjour.
Tout était parfait. On a fait un super séjour.
8
andre
29 mars 2026
·
A séjourné 5 nuits
Piscine principale trop petite
Piscine principale trop petite
8
Dimitri
14 mars 2026
·
A séjourné 7 nuits
un très bel hôtel, où nous avons eu plaisir à séjourner néanmoins quelques petites fausses notes qui font que je ne donne pas 5 étoiles. Tous les restaurants ne se valent pas, certaines entrée sont assez mauvaises. Il n'y avais pas grand monde dans l'hôtel au moment de séjour mais il était qd même parfois difficile de trouver une place à la piscine ou sur la plage. L'ATM dans l'hôtel est fait pour nous voler avec la commission de change il faut faire +40%. Le personnel est parfois très sympa parfois extrêmement peu souriant. Je ne suis pas déçu mais j'avais des attentes autres, très peu d'européens dans l'hôtel il s'agit d'une clientèle très très majoritairement américaine.
un très bel hôtel, où nous avons eu plaisir à séjourner néanmoins quelques petites fausses notes qui font que je ne donne pas 5 étoiles. Tous les restaurants ne se valent pas, certaines entrée sont assez mauvaises. Il n'y avais pas grand monde dans l'hôtel au moment de séjour mais il était qd même parfois difficile de trouver une place à la piscine ou sur la plage. L'ATM dans l'hôtel est fait pour nous voler avec la commission de change il faut faire +40%. Le personnel est parfois très sympa parfois extrêmement peu souriant. Je ne suis pas déçu mais j'avais des attentes autres, très peu d'européens dans l'hôtel il s'agit d'une clientèle très très majoritairement américaine.
10
Marcel
20 févr. 2026
·
A séjourné 7 nuits
Il y a eu quelques pépins surtout au tout début de notre séjour (régrigérateur dans la chambre, exactitude des information à l'accueil, horaire du service à la chambre. Le tout a toutefois été réglé après une certaine insistance de ma part. Il faut reconnaître que la qualité de la nourriture était exceptionnelle... copieuse, délicieuse et créative. Plusieurs membres du personnel (j'en ai fait par à la gérance du Resort) étaient totalement disposés à rendre notre séjour des plus agréables... Au-delà de leur compétence, la bonne humeur et l'accueil étaient fort appréciés. Il faut dire aussi que la propreté du site est exceptionnelle.
Il y a eu quelques pépins surtout au tout début de notre séjour (régrigérateur dans la chambre, exactitude des information à l'accueil, horaire du service à la chambre. Le tout a toutefois été réglé après une certaine insistance de ma part. Il faut reconnaître que la qualité de la nourriture était exceptionnelle... copieuse, délicieuse et créative. Plusieurs membres du personnel (j'en ai fait par à la gérance du Resort) étaient totalement disposés à rendre notre séjour des plus agréables... Au-delà de leur compétence, la bonne humeur et l'accueil étaient fort appréciés. Il faut dire aussi que la propreté du site est exceptionnelle.
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
Vous avez une question ?
Les réponses instantanées de l'IA sont basées sur les informations de l'hôtel
L'heure d'arrivée commence à 15:00 L'heure de départ se termine à 12:00
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
Exigences relatives à l'âge
L'âge minimum des clients est de 18 ans
Animaux de compagnie
Les animaux de compagnie ne sont pas admis ;
Services de la réception
Le personnel de la réception accueillera les clients à leur arrivée dans l'établissement. Pour toute question, veuillez contacter l'établissement en utilisant les informations figurant sur la confirmation de réservation. Les informations fournies par l'établissement peuvent être traduites à l'aide d'outils de traduction automatique.
Identification
Une pièce d'identité avec photo délivrée par le gouvernement et une carte de crédit peuvent être requises lors de l'enregistrement pour les frais accessoires ;
Politique relative aux enfants et aux lits d'appoint
Des frais supplémentaires par personne peuvent s'appliquer et varier selon la politique de l'établissement ; Cet établissement dispose d'espaces extérieurs, tels que des balcons, des patios ou des terrasses, qui peuvent ne pas être adaptés aux enfants ; si vous avez des inquiétudes, nous vous recommandons de contacter l'établissement avant votre arrivée pour confirmer qu'il peut vous accueillir dans une chambre appropriée ; Les enfants de 17 ans et moins ne sont pas admis dans cet établissement réservé aux adultes ; Aucun lit bébé n'est disponible. Aucun lit d'appoint ou lit pliant n'est disponible
Restauration
Savourez une cuisine internationale au The Kitchen Table, l'un des 11 restaurants de l'établissement, ou restez confortablement chez vous et profitez du service en chambre 24h/24. Des collations sont également disponibles au café/salon de thé. Lorsque vous avez besoin d'une boisson rafraîchissante, visitez le bar de la plage ou l'un des 15 bars/salons, ou l'un des 4 bars au bord de la piscine.
Équipements populaires
Piscine
Ascenseur
Concierge
Service de voiturier
Courts de tennis
Salle de banquet
Général
Sauna
Salon
Hammam
Bar de la piscine
Coffee Shop/Café
Wheelchair-Accessible Concierge Desk
Activités
Piscine
Courts de tennis
Jardin
Plongée
Pool (Outdoor)
Terrasse
Fitness Center (nearby)
Services
Concierge
Ascenseur
Salle de banquet
Magasins
Consigne à bagage
Zone fumeurs
Magasin de souvenirs/Cadeaux
24-Hour Front Desk
Parking
Service de voiturier
Parking gratuit