El Beso Adults Only At Ocean El Faro - All Inclusive
From
228 $US
/nuit
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From
228 $US
/nuit
À propos de cet établissement
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. 2 piscines extérieures vous attendent pour un petit plongeon avant de rejoi...
Équipements
Rejoignez le spa de l'hébergement, un centre bien-être qui propose des massages, des soins corporels et des soins du visage, et permettez qu'on prenne soin de vous. 2 piscines extérieures vous attendent pour un petit plongeon avant de rejoindre la plage privée pour de purs moments de détente.
Services de l'établissement
Les équipements et services proposés incluent un centre d'affaires, un service de nettoyage à sec / blanchisserie et une réception ouverte 24 h/24. Un parking gratuit est disponible dans l'enceinte de l'hébergement.
Repas
Tout est prévu sur place pour régaler vos papilles ! Ne manquez pas la cuisine généreuse de El Mercado, un restaurant qui vous fera découvrir de délicieuses spécialités Cuisine internationale pour le déjeuner et le dîner. Si vous préférez le confort de votre chambre, vous pourrez compter sur un service d'étage (horaires limités) très pratique. Et pour les petits creux, vous trouverez également sur place un café. Étant donné que l'hébergement propose un bar à la plage, vous pouvez faire une petite pause fraîcheur autant de fois que vous le souhaitez. N'hésitez pas non plus à aller prendre un verre dans un de ses 13 bars/lounges ou de ses 3 bars en milieu de piscine. Un petit déjeuner buffet gratuit est servi tous les jours de 06 h 00 à 11 h 00.
Chambres
Les 598 chambres de l'hébergement vous invitent à la détente et comprennent des articles gratuits dans le mini-bar et une télévision LCD. Les chambres sont dotées d'un balcon. L'accès Wi-Fi à Internet gratuit vous permet de rester en contact avec le reste du monde et votre divertissement est assuré par des chaînes par câble. Les équipements et services offerts par l'hébergement comprennent un téléphone, mais aussi un coffre-fort et un bureau.
Emplacement
En choisissant Ocean El Faro Resort - All Inclusive, vous profiterez d'un séjour à Punta Cana (Uvero Alto), à 13 minutes en voiture de Parc aquatique Sirenis Aquagames.
À proximité
Parc aquatique Sirenis Aquagames(3.6 miles)
Plage de Macao(5.2 miles)
Hard Rock Golf Club à Cana Bay(5.3 miles)
Parcours de golf de Punta Blanca(10.4 miles)
Plage d'Arena Gorda(10.7 miles)
Parc Aquatique Splash(11.2 miles)
Iberostar Golf Course(11.5 miles)
Plage Arena Blanca(11.8 miles)
Casino Avalon Princess(13.3 miles)
Cocotal Golf and Country Club(13.4 miles)
Plage de Cortecito(13.5 miles)
Plage de Los Corales(13.9 miles)
Manati Park Bavaro(15.2 miles)
Centre de Tennis Rafa Nadal Punta Cana(15.7 miles)
République Amusante(16.2 miles)
Aéroport principal le plus pratique pour rejoindre Ocean El Faro Resort - All Inclusive : Aéroport international de Punta Cana (PUJ)(25.2 miles)
Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Emplacement
Carretera Uvero Alto, Uvero Alto, Punta Cana, République dominicaine
Parc aquatique Sirenis Aquagames (3.6 miles)
Plage de Macao (5.2 miles)
Hard Rock Golf Club à Cana Bay (5.3 miles)
Parcours de golf de Punta Blanca (10.4 miles)
Plage d'Arena Gorda (10.7 miles)
Parc Aquatique Splash (11.2 miles)
Options de chambre
3
Junior Suite
Détails de la chambre
1 Très Grand Lit Double
566 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privéeEntrée privéeAccessible par escalier
6
El Beso Junior Suite Rooftop with Jacuzzi
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1608 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privéeEntrée privéeAccessible par escalier
5
El Beso Junior Suite Pool View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
566 ft²
Vue sur le jardinVue sur la piscineClimatisationCoffre-fortSalle de bain privéeEntrée privéeAccessible par escalier
3
El Beso Privilege Junior Suite Pool View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
566 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privéeEntrée privéeAccessible par escalier
7
El Beso Junior Suite Swim Up
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
566 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privéePiscine privéeEntrée privée
8
El Beso Privilege Royal Master Suite Ocean View
Détails de la chambre
1 Très Grand Lit Double
Couchages 2
1087 ft²
Vue sur la merBalconClimatisationCoffre-fortSalle de bain privéeEntrée privéeAccessible par escalier
8
El Beso Junior Suite Rooftop with Jacuzzi Single
Détails de la chambre
1 Très Grand Lit Double
1608 ft²
Vue sur le jardinBalconClimatisationCoffre-fortSalle de bain privéeEntrée privéeAccessible par escalier
7
El Beso Junior Suite Pool View Single
Détails de la chambre
1 Très Grand Lit Double
566 ft²
Vue sur le jardinVue sur la piscineClimatisationCoffre-fortSalle de bain privéeEntrée privéeAccessible par escalier
7
El Beso Privilege Royal Master Suite Ocean View Single
Détails de la chambre
1 Très Grand Lit Double
1087 ft²
Vue sur la merBalconClimatisationCoffre-fortSalle de bain privéeEntrée privéeAccessible par escalier
6
El Beso Junior Suite Swim Up Single
Détails de la chambre
1 Très Grand Lit Double
566 ft²
Vue sur la piscineBalconClimatisationCoffre-fortSalle de bain privéePiscine privéeEntrée privée
Avis des voyageurs sur El Beso Adults Only At Ocean El Faro - All Inclusive
8
Bien
Basé sur 4 285 avis vérifiés
Ce qu'en disent des voyageurs
Résumé généré par l'IA basé sur les avis récents des voyageurs
À l'hôtel El Beso Adults Only At Ocean El Faro - All Inclusive, les voyageurs font souvent l'éloge d'un service de conciergerie amical et serviable, de grandes piscines et de la rivière paresseuse, ainsi que de beaux jardins, tout en notant une qualité de la nourriture mitigée et une insistance à participer à des présentations commerciales ou à des propositions de surclassement.
Lire plusCes informations vous ont-elles été utiles ?
Ce qu'en disent des voyageurs
À l'hôtel El Beso Adults Only At Ocean El Faro - All Inclusive, les voyageurs font souvent l'éloge d'un service de conciergerie amical et serviable, de grandes piscines et de la rivière paresseuse, ainsi que de beaux jardins, tout en notant une qualité de la nourriture mitigée et une insistance à participer à des présentations commerciales ou à des propositions de surclassement.
Les chambres sont généralement spacieuses et confortables, mais les clients mentionnent fréquemment des odeurs de moisi, des problèmes d'humidité ou de climatisation, ainsi que des problèmes d'entretien tels que des jacuzzis qui se remplissent lentement, des fuites ou des équipements cassés. L'expérience à la plage est variable en raison des algues et de la fermeture de certains équipements, et le service d'étage, le service de chambre et l'enregistrement peuvent être lents ou irréguliers. Attendez-vous à un séjour animé et riche en équipements, avec un personnel serviable, mais une qualité de la nourriture et un fonctionnement irréguliers.
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Équipements
Les piscines et la rivière paresseuse sont des points forts, et le complexe propose de nombreuses activités sur place. Plusieurs critiques mentionnent également des fermetures ou des heures d'ouverture limitées pour des lieux tels que les restaurants, les bars, le parc aquatique et les animations. La qualité de la plage varie en fonction des algues, et des problèmes d'entretien occasionnels (carreaux manquants, eau trouble) ont été signalés.
Avis de voyageur à ce sujet
8
Ramin
17 oct. 2025
·
A séjourné 7 nuits
Pros: The staff is very kind and helpful. Service is great. Susana from Jellyhouse was amazing! Pool was clean. The food was decent. Magic show, variety show and beach party was fun Cons: The resort is big so the amenities were far and slightly challenging to walk. The kids waterpark was closed for maintenance during our 8 days stay. We had particularly booked because of waterpark for our 4 year old. The sales team can be a little aggressive.
Pros: The staff is very kind and helpful. Service is great. Susana from Jellyhouse was amazing! Pool was clean. The food was decent. Magic show, variety show and beach party was fun Cons: The resort is big so the amenities were far and slightly challenging to walk. The kids waterpark was closed for maintenance during our 8 days stay. We had particularly booked because of waterpark for our 4 year old. The sales team can be a little aggressive.
8
Sarah Ann
21 nov. 2025
·
A séjourné 7 nuits
Honest review: We were here for our honeymoon and birthdays and stayed on the el beso side. Nov 13-20. We were not privilege or members, just regulars. And no was not payed to write this, just thought it might help some. Pros: ✅Lazy river (recommend bringing your own floats) As much as you try to avoid getting wet, you’ll get soaked in some spots. Great to cool off in. Is a circle so you can just keep going or get off at the pool bar. ✅Market sellers (found they didn’t hassle much) Was able to use Canadian dollars too. Just think it’s a bit of a hassle for them to exchange but they’ll take it. ✅Adult pool- party pool. So many activities and the blue team was a hype. ✅Japanese Resturant (was neat seeing them make dinner and entertain) ✅Italian Resturant (amazing chicken parm and cannolis) Also cool they have a wine and ceaser salad cart that comes around to the tables. ✅ Wednesday dinner buffet at El Marcado (All). Had Mexican. So many options! ✅ Ocean burger. Had the Mexican burger. ✅ Fish fingers at the Pez Dama. Jerk chicken for dinner was good too. ✅ Mikes coffee 🙌🙌 their breakfast breads are great too. ✅ Icecream place yummm ✅ Staff: Shoutout to butler Jose Miguel! ✅ Other tourists. Found it so neat to see so many different people from all over the world. Used to traveling to Mexico and only seeing Americans/Fellow Canadians ✅ Drinks: Great. Try the passion fruit margarita. Had at the adult pool 🙌
Honest review: We were here for our honeymoon and birthdays and stayed on the el beso side. Nov 13-20. We were not privilege or members, just regulars. And no was not payed to write this, just thought it might help some. Pros: ✅Lazy river (recommend bringing your own floats) As much as you try to avoid getting wet, you’ll get soaked in some spots. Great to cool off in. Is a circle so you can just keep going or get off at the pool bar. ✅Market sellers (found they didn’t hassle much) Was able to use Canadian dollars too. Just think it’s a bit of a hassle for them to exchange but they’ll take it. ✅Adult pool- party pool. So many activities and the blue team was a hype. ✅Japanese Resturant (was neat seeing them make dinner and entertain) ✅Italian Resturant (amazing chicken parm and cannolis) Also cool they have a wine and ceaser salad cart that comes around to the tables. ✅ Wednesday dinner buffet at El Marcado (All). Had Mexican. So many options! ✅ Ocean burger. Had the Mexican burger. ✅ Fish fingers at the Pez Dama. Jerk chicken for dinner was good too. ✅ Mikes coffee 🙌🙌 their breakfast breads are great too. ✅ Icecream place yummm ✅ Staff: Shoutout to butler Jose Miguel! ✅ Other tourists. Found it so neat to see so many different people from all over the world. Used to traveling to Mexico and only seeing Americans/Fellow Canadians ✅ Drinks: Great. Try the passion fruit margarita. Had at the adult pool 🙌
8
Brianna
21 nov. 2025
·
A séjourné 5 nuits
This was a beautiful property but is still going through construction. I loved that we were upgraded to a nicer suite and the room was very spacious. We did want the jacuzzi that was on the roof top cleaned and asked if it could be but it seemed like they forgot. This wasn’t a big deal but something to note. I also liked that the property was very walkable and right on the beach. The only reason I have this place four stars was because we were pressured into listening to things for timeshare stuff and blah blah and it just felt like for the first time traveling to another country my husband and I had a hard time getting no across to the staff. Other than that the property was beautiful.
This was a beautiful property but is still going through construction. I loved that we were upgraded to a nicer suite and the room was very spacious. We did want the jacuzzi that was on the roof top cleaned and asked if it could be but it seemed like they forgot. This wasn’t a big deal but something to note. I also liked that the property was very walkable and right on the beach. The only reason I have this place four stars was because we were pressured into listening to things for timeshare stuff and blah blah and it just felt like for the first time traveling to another country my husband and I had a hard time getting no across to the staff. Other than that the property was beautiful.
6
Andy Michael
26 oct. 2025
·
A séjourné 10 nuits
All pools around the property we're excellent, the blue team does a decent job with entertainment. Room service was terrible, literally hours to get a bucket of ice most days and ocean eats would often deliver unedible burgers. Guest experience representative never answered any Whatsapp messages. El Beso by night (beach bar)was open 1x in 10 days leaving nothing on el beso open after 6pm which is ridiculous. Hot tub took nearly 4hrs to fill, which is completely unacceptable. Honestly if it wasnt for the Blue Team and the other patrons i would give the resort 1 star.
All pools around the property we're excellent, the blue team does a decent job with entertainment. Room service was terrible, literally hours to get a bucket of ice most days and ocean eats would often deliver unedible burgers. Guest experience representative never answered any Whatsapp messages. El Beso by night (beach bar)was open 1x in 10 days leaving nothing on el beso open after 6pm which is ridiculous. Hot tub took nearly 4hrs to fill, which is completely unacceptable. Honestly if it wasnt for the Blue Team and the other patrons i would give the resort 1 star.
10
John J
15 nov. 2025
·
A séjourné 5 nuits
Positives: -Staff was very friendly and always willing to help. -Pools and common areas were all very clean. -Most of the food was very good which is a great complement as Im picky with food coming from New York City area. -Atmosphere is very upscale -A lot of choices for things to do and restaurants to go too. Negatives that I personally found: -My main negative is how many people tried to sell us stuff!! Every day multiple times a day I had people asking if I want to do paid activities, paying for photos taken of us, people on the beach selling stuff, tables set up in the lobby area to buy stuff, and even wanting us to go to listen to a presentation for a free massage. This lowered my experience here a little bit. -Need more towels in pool areas. Found myself hunting down towels a lot -my room had 3 lights out in the room Overall I would recommend coming here as I went to the Hard Rock in Punta Cana which was more expensive and had just as great of an experience as there especially for a couple or an adult. The separate El Beso areas were great!
Positives: -Staff was very friendly and always willing to help. -Pools and common areas were all very clean. -Most of the food was very good which is a great complement as Im picky with food coming from New York City area. -Atmosphere is very upscale -A lot of choices for things to do and restaurants to go too. Negatives that I personally found: -My main negative is how many people tried to sell us stuff!! Every day multiple times a day I had people asking if I want to do paid activities, paying for photos taken of us, people on the beach selling stuff, tables set up in the lobby area to buy stuff, and even wanting us to go to listen to a presentation for a free massage. This lowered my experience here a little bit. -Need more towels in pool areas. Found myself hunting down towels a lot -my room had 3 lights out in the room Overall I would recommend coming here as I went to the Hard Rock in Punta Cana which was more expensive and had just as great of an experience as there especially for a couple or an adult. The separate El Beso areas were great!
10
Benita
10 nov. 2025
·
A séjourné 3 nuits
This resort was phenomenal. Having the adults only part of the resort and peaceful. The service was great, the food was great. Definitely get a massage and the body scrub at their spa. We cannot wait to visit again. The house keepers were attentive. The swim bar was excellent make sure you see Francis.
This resort was phenomenal. Having the adults only part of the resort and peaceful. The service was great, the food was great. Definitely get a massage and the body scrub at their spa. We cannot wait to visit again. The house keepers were attentive. The swim bar was excellent make sure you see Francis.
8
Jesus David Casiano
31 oct. 2025
·
A séjourné 4 nuits
Good place but beach not so good ?
Good place but beach not so good ?
10
Rodrigo
19 oct. 2025
·
A séjourné 6 nuits
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
8
Paul
18 oct. 2025
·
A séjourné 4 nuits
Spent 4 nights here and it was a very relaxing vacay. Started out questionable when our El Beso rooftop suite had an AC leak. Our Expedia Concierge/Butler José came and immediately upgraded us to a beautiful ocean front room 14105. The bed/pillows gave us the best rest we've ever had. Good- The food was really good here. José made our reservations each night. Mike's coffee shop is a must. Route 66 is open 11pm-6am for late night snacks. Drinks made with quality Barcelo rum for our favorite Caipirinha. Stohl vodka, Jose Cuervo were other brands included. We didn't feel the need to upgrade. Entertainment is standard.Nightly we hung out in the square until well after 11pm. The lazy river was the highlight of our trip. You'd think it's for kids, but it was mostly adults! They had a very large kids waterpark too. They provide free rides to World Mart for souvenirs and cigar shopping. Good prices. The Bad- no restaurant/bar schedule is dependable. You just had to go see what was open. They blame it on low season. Luckily José sent us daily info but what about people who didn't have butlers. Water in our shower was never hot. We didn't complain because we were happy about the upgrade. Room service is only free from lunch to 11pm. Never heard of breakfast being a fee at a resort. El Beso bar pool is murky and needs to be cleaned more often. The beach-since it's eroded, they don't maintain what little is left. No waiters, dirty cups/plates, trash. The staff makes this 4/5
Spent 4 nights here and it was a very relaxing vacay. Started out questionable when our El Beso rooftop suite had an AC leak. Our Expedia Concierge/Butler José came and immediately upgraded us to a beautiful ocean front room 14105. The bed/pillows gave us the best rest we've ever had. Good- The food was really good here. José made our reservations each night. Mike's coffee shop is a must. Route 66 is open 11pm-6am for late night snacks. Drinks made with quality Barcelo rum for our favorite Caipirinha. Stohl vodka, Jose Cuervo were other brands included. We didn't feel the need to upgrade. Entertainment is standard.Nightly we hung out in the square until well after 11pm. The lazy river was the highlight of our trip. You'd think it's for kids, but it was mostly adults! They had a very large kids waterpark too. They provide free rides to World Mart for souvenirs and cigar shopping. Good prices. The Bad- no restaurant/bar schedule is dependable. You just had to go see what was open. They blame it on low season. Luckily José sent us daily info but what about people who didn't have butlers. Water in our shower was never hot. We didn't complain because we were happy about the upgrade. Room service is only free from lunch to 11pm. Never heard of breakfast being a fee at a resort. El Beso bar pool is murky and needs to be cleaned more often. The beach-since it's eroded, they don't maintain what little is left. No waiters, dirty cups/plates, trash. The staff makes this 4/5
10
Holly
26 nov. 2025
·
A séjourné 6 nuits
Very clean and well kept resort. Workers were always cleaning or doing maintenance. Everyone was super friendly and helpful. The only thing that could be better is the food. Also, room service is very minimal and not enough options. It would be nice to be able to order drinks to your room. If you’re on the el beso side try Pez Dema, best food on the entire resort. Would love to come back here!
Very clean and well kept resort. Workers were always cleaning or doing maintenance. Everyone was super friendly and helpful. The only thing that could be better is the food. Also, room service is very minimal and not enough options. It would be nice to be able to order drinks to your room. If you’re on the el beso side try Pez Dema, best food on the entire resort. Would love to come back here!
Ces informations vous ont-elles été utiles ?
Résumé généré par l'IA basé sur les avis récents des voyageurs
Propreté
De nombreux clients ont trouvé la propriété et les espaces communs très propres, mais la propreté des chambres était irrégulière, avec des signalements d'odeurs de moisi, d'humidité, de parasites, de fuites et de linge occasionnellement sale. La propreté des piscines était généralement bonne, bien que certaines critiques aient mentionné une eau trouble.
Avis de voyageur à ce sujet
6
Yuleidy
21 sept. 2025
·
A séjourné 3 nuits
En general la estadía fue buena, unos puntos de mejora son la comida y limpieza en la piscina.
En general la estadía fue buena, unos puntos de mejora son la comida y limpieza en la piscina.
4
Alexys
26 nov. 2025
·
A séjourné 6 nuits
We booked here for a week and ended up only staying one night and headed to another resort because this place was so bad. We got catfished by the beautiful photos of the place! Everything in our room was either broken or dirty and the room smelled. We were offered other rooms but didn't feel good about staying. It seemed like throughout the resort things were cheaply put together and not maintained well. We ate one dinner that was good, but had a burger from a snack stand that was the worst I've ever had. The patty was overcooked and guac was nasty and many others at the stand were receiving incorrect orders. The manager we worked with was very helpful and helped us get our money back, but every other staff member we interacted with was not helpful. At one point, a bellhop was lounging on a chair and vaping in front of us. I would NOT recommend coming here.
We booked here for a week and ended up only staying one night and headed to another resort because this place was so bad. We got catfished by the beautiful photos of the place! Everything in our room was either broken or dirty and the room smelled. We were offered other rooms but didn't feel good about staying. It seemed like throughout the resort things were cheaply put together and not maintained well. We ate one dinner that was good, but had a burger from a snack stand that was the worst I've ever had. The patty was overcooked and guac was nasty and many others at the stand were receiving incorrect orders. The manager we worked with was very helpful and helped us get our money back, but every other staff member we interacted with was not helpful. At one point, a bellhop was lounging on a chair and vaping in front of us. I would NOT recommend coming here.
8
Ruhi
15 oct. 2025
·
A séjourné 6 nuits
We really enjoyed the lazy river! What a beautiful feature! Our room was very very musty and damp (the floors stayed perpetually wet the whole stay). I don’t think the air conditioner was working. We asked twice for a dehumidifier but it was never delivered. Other than our room, we had a nice stay and would return!
We really enjoyed the lazy river! What a beautiful feature! Our room was very very musty and damp (the floors stayed perpetually wet the whole stay). I don’t think the air conditioner was working. We asked twice for a dehumidifier but it was never delivered. Other than our room, we had a nice stay and would return!
6
Babak
15 août 2025
·
A séjourné 8 nuits
Food is average nothing special, same daily in buffet area. Resto limited dinner options with prawns & mussels, unless you pay for lobster & tomahawk steak. Restaurant is okay in terms of getting a better service. Room cleaning floors and beddings daily is okay but can improve with properly wiping off common surfaces. Arrived with a sticky remote and phone as well. Family room needs updating as gaming tables are all broken. Game rooms offered for a fee are over priced for kids to enjoy including poor shaped billiard tables. Lazy river are dirty cloudy looking with floating stuff (body fluids of sort) not cleaned properly with some of the water falls broken/not working at all. Same dirty cloudy water condition on kids water park. Did not enjoy the beach as dirty seaweeds everywhere although manually cleaned are stinky to even lay down on the beach as located on Atlantic ocean, no clear turquoise water experience. Overall, average for a family with kids hotel
Food is average nothing special, same daily in buffet area. Resto limited dinner options with prawns & mussels, unless you pay for lobster & tomahawk steak. Restaurant is okay in terms of getting a better service. Room cleaning floors and beddings daily is okay but can improve with properly wiping off common surfaces. Arrived with a sticky remote and phone as well. Family room needs updating as gaming tables are all broken. Game rooms offered for a fee are over priced for kids to enjoy including poor shaped billiard tables. Lazy river are dirty cloudy looking with floating stuff (body fluids of sort) not cleaned properly with some of the water falls broken/not working at all. Same dirty cloudy water condition on kids water park. Did not enjoy the beach as dirty seaweeds everywhere although manually cleaned are stinky to even lay down on the beach as located on Atlantic ocean, no clear turquoise water experience. Overall, average for a family with kids hotel
4
Carter
16 nov. 2025
·
A séjourné 4 nuits
The weather was great during our stay, but the hotel itself was disappointing. The food was awful, and although they gave us “ocean bucks,” we couldn’t use them anywhere, which made them pointless. There were no convenient snack options, which was frustrating. The hotel room was okay, but it definitely could have been cleaner. Overall, not the best experience.
The weather was great during our stay, but the hotel itself was disappointing. The food was awful, and although they gave us “ocean bucks,” we couldn’t use them anywhere, which made them pointless. There were no convenient snack options, which was frustrating. The hotel room was okay, but it definitely could have been cleaner. Overall, not the best experience.
4
Lakshithi
27 oct. 2025
·
A séjourné 7 nuits
We saw a mouse during our first meal in the main buffet. It kind of ruined the whole vacation for us because we knew their hygiene standards are not great. It rained (not a lot) and there was water dripping into our room, in the spa, in the lobby and in the restaurants. Our toilet didn’t flush and they only sent someone to fix it three hours later after three phone calls. I would not recommend this hotel, better to pay a bit more and have peace of mind. It’s not five star by any means.
We saw a mouse during our first meal in the main buffet. It kind of ruined the whole vacation for us because we knew their hygiene standards are not great. It rained (not a lot) and there was water dripping into our room, in the spa, in the lobby and in the restaurants. Our toilet didn’t flush and they only sent someone to fix it three hours later after three phone calls. I would not recommend this hotel, better to pay a bit more and have peace of mind. It’s not five star by any means.
8
Makelly De Souza
12 nov. 2025
·
A séjourné 4 nuits
Overall, I had a pleasant stay. The service and location were great, but there was a musty odor in the room that was also noticeable on the bed linens. I hope this issue can be resolved for future guests.
Overall, I had a pleasant stay. The service and location were great, but there was a musty odor in the room that was also noticeable on the bed linens. I hope this issue can be resolved for future guests.
10
Holly
26 nov. 2025
·
A séjourné 6 nuits
Very clean and well kept resort. Workers were always cleaning or doing maintenance. Everyone was super friendly and helpful. The only thing that could be better is the food. Also, room service is very minimal and not enough options. It would be nice to be able to order drinks to your room. If you’re on the el beso side try Pez Dema, best food on the entire resort. Would love to come back here!
Very clean and well kept resort. Workers were always cleaning or doing maintenance. Everyone was super friendly and helpful. The only thing that could be better is the food. Also, room service is very minimal and not enough options. It would be nice to be able to order drinks to your room. If you’re on the el beso side try Pez Dema, best food on the entire resort. Would love to come back here!
2
Angel
29 oct. 2025
·
A séjourné 4 nuits
Soy de las personas que nunca dejo reseñas pero la realidad es que en este hotel perdimos nuestro dinero. Las habitaciones están llenas de humedad y cucarachas, no importa a cual habitación te cambien en todas pasa lo mismo. Las opciones de la comida son sumamente limitadas y hubo una noche que hicieron un buffet diferente que en realidad solo tenía 4 o 5 opciones. Por favor no vayan créanme que van a perder su dinero y van a pasar unas horribles vacaciones.
Soy de las personas que nunca dejo reseñas pero la realidad es que en este hotel perdimos nuestro dinero. Las habitaciones están llenas de humedad y cucarachas, no importa a cual habitación te cambien en todas pasa lo mismo. Las opciones de la comida son sumamente limitadas y hubo una noche que hicieron un buffet diferente que en realidad solo tenía 4 o 5 opciones. Por favor no vayan créanme que van a perder su dinero y van a pasar unas horribles vacaciones.
6
Marianela
13 août 2025
·
A séjourné 7 nuits
The hotel is kept well, the rooms are not cleaned properly. We had a dirty sheets. The mini bar was not replenished daily we had to keep reminding them. The service at the buffet both daytime and evening were horrible. On one occasion we just got up and left because no one was coming to our table with water and eating utensils. I’m never going back to this resort. Staff is extremely rude. This is my 6 time in DR and it has been the worst. The food was also mediocre.
The hotel is kept well, the rooms are not cleaned properly. We had a dirty sheets. The mini bar was not replenished daily we had to keep reminding them. The service at the buffet both daytime and evening were horrible. On one occasion we just got up and left because no one was coming to our table with water and eating utensils. I’m never going back to this resort. Staff is extremely rude. This is my 6 time in DR and it has been the worst. The food was also mediocre.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Chambres
Les chambres sont spacieuses et confortables, avec des options populaires avec accès direct à la piscine et sur le toit, et certaines offrent de belles vues. Cependant, beaucoup mentionnent des problèmes de climatisation ou d'humidité et des problèmes d'entretien tels que des jacuzzis qui se remplissent lentement ou ne fonctionnent pas, des fuites et des équipements cassés.
Avis de voyageur à ce sujet
8
Melissa Ann
7 août 2025
·
A séjourné 6 nuits
I really enjoyed my swim up junior suite & the bartender lady that always made sure our cups were full! But we've had people just walk into our room without even knocking sometimes. Throughout our 6 day stay, it happened about 4 or 5 times. They would either knock once & walk in or not knock at all.. but just invite themselves in. I couldn't even find a "do not disturb" sign anywhere in the room to put on the door. The dining options were okay! The "you have to reserve early in the morning" just to have a good time for dinner were crazy. The Italian spot didn't have lasagna when I ordered and also gave us tiny portions. Hibachi was great but having so many people at one table leaves you with little portions of food. Margarita was great but service was slow & we had our room number down but everyone else was being seated before us, even though we were there before them! Route 66 was okay food, I felt like the hostess catered only to people that looked like her or talked like her.. but our waitress was fantastic! Our room was always clean and we always had towels! They cleaned the pools regularly which was also great! The alcohol was limited if you're not privileged.. as an "all inclusive" that was bogus. We could only have certain alcohol brands since we had "silver" bracelets. Our "ride" never picked us up at the desired time for our luggage's to be brought to the front for us to check out, so we walked. But overall, I had a great time. I would say 3.5/5 stars!
I really enjoyed my swim up junior suite & the bartender lady that always made sure our cups were full! But we've had people just walk into our room without even knocking sometimes. Throughout our 6 day stay, it happened about 4 or 5 times. They would either knock once & walk in or not knock at all.. but just invite themselves in. I couldn't even find a "do not disturb" sign anywhere in the room to put on the door. The dining options were okay! The "you have to reserve early in the morning" just to have a good time for dinner were crazy. The Italian spot didn't have lasagna when I ordered and also gave us tiny portions. Hibachi was great but having so many people at one table leaves you with little portions of food. Margarita was great but service was slow & we had our room number down but everyone else was being seated before us, even though we were there before them! Route 66 was okay food, I felt like the hostess catered only to people that looked like her or talked like her.. but our waitress was fantastic! Our room was always clean and we always had towels! They cleaned the pools regularly which was also great! The alcohol was limited if you're not privileged.. as an "all inclusive" that was bogus. We could only have certain alcohol brands since we had "silver" bracelets. Our "ride" never picked us up at the desired time for our luggage's to be brought to the front for us to check out, so we walked. But overall, I had a great time. I would say 3.5/5 stars!
8
Khaymia
16 août 2025
·
A séjourné 3 nuits
I really enjoyed my stayed at el beso; we stayed in the swim up suite. However, it was many hiccups in the beginning. Our first room was not cleaned properly and it had a very bad smell so we had to request a room change. At first they were trying to send housekeeping to clean up the room but we just wanted an entirely different room. We received our new room and it was much better and we were pleased. The resort does an extermination and it was cockroaches crawling out from everywhere outside of our door. We had to place towels under the door so they couldn’t get in; it was really disgusting and gross. In addition to these hiccups the resort is huge and the grounds are very well kept and maintained. The staff there was really nice and greeted us with warm smiles. I had a concierge named Carlos buayone and he was awesome; he made sure our stay was comfortable and anything we needed he made sure that it got done. For example, booking the reservations for the speciality restaurants and making sure we had a trolley to take us to and from the restaurants. If it wasn’t for the few hiccups this resort would’ve been 5 stars. The food and drinks are good and there’s plenty of options for everyone.
I really enjoyed my stayed at el beso; we stayed in the swim up suite. However, it was many hiccups in the beginning. Our first room was not cleaned properly and it had a very bad smell so we had to request a room change. At first they were trying to send housekeeping to clean up the room but we just wanted an entirely different room. We received our new room and it was much better and we were pleased. The resort does an extermination and it was cockroaches crawling out from everywhere outside of our door. We had to place towels under the door so they couldn’t get in; it was really disgusting and gross. In addition to these hiccups the resort is huge and the grounds are very well kept and maintained. The staff there was really nice and greeted us with warm smiles. I had a concierge named Carlos buayone and he was awesome; he made sure our stay was comfortable and anything we needed he made sure that it got done. For example, booking the reservations for the speciality restaurants and making sure we had a trolley to take us to and from the restaurants. If it wasn’t for the few hiccups this resort would’ve been 5 stars. The food and drinks are good and there’s plenty of options for everyone.
8
Mark Anthony
6 oct. 2025
·
A séjourné 7 nuits
Our second room we received after complaining about our first was wonderful. Beautiful views and very clean room. The service was wonderful and the amenities were great
Our second room we received after complaining about our first was wonderful. Beautiful views and very clean room. The service was wonderful and the amenities were great
10
J
8 sept. 2025
·
A séjourné 5 nuits
The room was clean, spacious, and well-maintained. I especially appreciated the comfortable bed and modern amenities like free Wi-Fi. The housekeeping staff did a great job each day. What really stood out to me was the service. The front desk staff were friendly, professional, and always willing to help. The breakfast buffet had a good variety, including both local and international options. I stood in El Beso and had a very relaxing vacation. Ocean view was amazing
The room was clean, spacious, and well-maintained. I especially appreciated the comfortable bed and modern amenities like free Wi-Fi. The housekeeping staff did a great job each day. What really stood out to me was the service. The front desk staff were friendly, professional, and always willing to help. The breakfast buffet had a good variety, including both local and international options. I stood in El Beso and had a very relaxing vacation. Ocean view was amazing
10
Jennifer
16 nov. 2025
·
A séjourné 6 nuits
Spacious and clean room, beautiful grounds, amazing food at the restaurants - the French was actually my favorite ! Jose, our private butler was great! The pools, lazy river and swim up bars were perfect!
Spacious and clean room, beautiful grounds, amazing food at the restaurants - the French was actually my favorite ! Jose, our private butler was great! The pools, lazy river and swim up bars were perfect!
10
Gisela
16 nov. 2025
·
A séjourné 3 nuits
La habitación olia a humedad, de todo lo demas excelente
La habitación olia a humedad, de todo lo demas excelente
10
Emma
10 nov. 2025
·
A séjourné 4 nuits
The loft room and rooftop was very nice! Carlos.B- our online concierge was very nice, quick with replies and very knowledgeable! He made the experience seamless! The beach was beautiful and the water was so clean! Overall, great time at ocean el faro!
The loft room and rooftop was very nice! Carlos.B- our online concierge was very nice, quick with replies and very knowledgeable! He made the experience seamless! The beach was beautiful and the water was so clean! Overall, great time at ocean el faro!
10
ALICIA
10 nov. 2025
·
A séjourné 3 nuits
The BEST FOOD IN THE DR.!!!! I'm coming back for that alone. Some areas of the beach are unsightly, guess they're working on something unknown to guests. My rooftop suite had everything I needed and more room than expected.
The BEST FOOD IN THE DR.!!!! I'm coming back for that alone. Some areas of the beach are unsightly, guess they're working on something unknown to guests. My rooftop suite had everything I needed and more room than expected.
10
Rodrigo
19 oct. 2025
·
A séjourné 6 nuits
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
8
Paul
18 oct. 2025
·
A séjourné 4 nuits
Spent 4 nights here and it was a very relaxing vacay. Started out questionable when our El Beso rooftop suite had an AC leak. Our Expedia Concierge/Butler José came and immediately upgraded us to a beautiful ocean front room 14105. The bed/pillows gave us the best rest we've ever had. Good- The food was really good here. José made our reservations each night. Mike's coffee shop is a must. Route 66 is open 11pm-6am for late night snacks. Drinks made with quality Barcelo rum for our favorite Caipirinha. Stohl vodka, Jose Cuervo were other brands included. We didn't feel the need to upgrade. Entertainment is standard.Nightly we hung out in the square until well after 11pm. The lazy river was the highlight of our trip. You'd think it's for kids, but it was mostly adults! They had a very large kids waterpark too. They provide free rides to World Mart for souvenirs and cigar shopping. Good prices. The Bad- no restaurant/bar schedule is dependable. You just had to go see what was open. They blame it on low season. Luckily José sent us daily info but what about people who didn't have butlers. Water in our shower was never hot. We didn't complain because we were happy about the upgrade. Room service is only free from lunch to 11pm. Never heard of breakfast being a fee at a resort. El Beso bar pool is murky and needs to be cleaned more often. The beach-since it's eroded, they don't maintain what little is left. No waiters, dirty cups/plates, trash. The staff makes this 4/5
Spent 4 nights here and it was a very relaxing vacay. Started out questionable when our El Beso rooftop suite had an AC leak. Our Expedia Concierge/Butler José came and immediately upgraded us to a beautiful ocean front room 14105. The bed/pillows gave us the best rest we've ever had. Good- The food was really good here. José made our reservations each night. Mike's coffee shop is a must. Route 66 is open 11pm-6am for late night snacks. Drinks made with quality Barcelo rum for our favorite Caipirinha. Stohl vodka, Jose Cuervo were other brands included. We didn't feel the need to upgrade. Entertainment is standard.Nightly we hung out in the square until well after 11pm. The lazy river was the highlight of our trip. You'd think it's for kids, but it was mostly adults! They had a very large kids waterpark too. They provide free rides to World Mart for souvenirs and cigar shopping. Good prices. The Bad- no restaurant/bar schedule is dependable. You just had to go see what was open. They blame it on low season. Luckily José sent us daily info but what about people who didn't have butlers. Water in our shower was never hot. We didn't complain because we were happy about the upgrade. Room service is only free from lunch to 11pm. Never heard of breakfast being a fee at a resort. El Beso bar pool is murky and needs to be cleaned more often. The beach-since it's eroded, they don't maintain what little is left. No waiters, dirty cups/plates, trash. The staff makes this 4/5
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Service
Le service est fréquemment salué, notamment le service dévoué des concierges/maîtres d'hôtel qui s'occupent des réservations et des demandes, mais plusieurs critiques font état d'un enregistrement lent, d'un service d'étage retardé, d'un service irrégulier au restaurant et d'une pression persistante pour la vente de parts temps partagées ou de surclassements.
Avis de voyageur à ce sujet
8
Carlos
14 sept. 2025
·
A séjourné 7 nuits
We stayed at Ocean El Faro from August 27th to September 3rd. Our check-in experience was very welcoming, and the staff treated us well upon arrival. We were told we would have an Expedia concierge, but it took about three days for him to finally connect with us. However, once we met our concierge, Kevin, he was a true blessing. He helped us with everything we needed and was fantastic at resolving any questions or issues we had. The first room we were assigned had a very strong, unpleasant smell of humidity. We had to request a room change, and thankfully, they moved us. The new room came with a dehumidifier, which helped a lot with the odor. Aside from that, the rooms themselves feel a bit old and could use some maintenance or a renovation. That said, the resort grounds and amenities are excellent. There are numerous restaurants and cafes, plus a great ice cream parlor. The food quality in the restaurants was consistently very good, and the coffee shop was our favorite spot. A general observation, however, was that the staff didn't seem very friendly. They rarely smiled and seemed tired from the large number of guests. One of the biggest negatives for us was the constant pressure from the timeshare sales team. They were very insistent, to the point where they would try to make you feel like a victim to get you to listen to their pitch, which was uncomfortable. In conclusion, the quality of the food and the excellent amenities make it a great value for the price.
We stayed at Ocean El Faro from August 27th to September 3rd. Our check-in experience was very welcoming, and the staff treated us well upon arrival. We were told we would have an Expedia concierge, but it took about three days for him to finally connect with us. However, once we met our concierge, Kevin, he was a true blessing. He helped us with everything we needed and was fantastic at resolving any questions or issues we had. The first room we were assigned had a very strong, unpleasant smell of humidity. We had to request a room change, and thankfully, they moved us. The new room came with a dehumidifier, which helped a lot with the odor. Aside from that, the rooms themselves feel a bit old and could use some maintenance or a renovation. That said, the resort grounds and amenities are excellent. There are numerous restaurants and cafes, plus a great ice cream parlor. The food quality in the restaurants was consistently very good, and the coffee shop was our favorite spot. A general observation, however, was that the staff didn't seem very friendly. They rarely smiled and seemed tired from the large number of guests. One of the biggest negatives for us was the constant pressure from the timeshare sales team. They were very insistent, to the point where they would try to make you feel like a victim to get you to listen to their pitch, which was uncomfortable. In conclusion, the quality of the food and the excellent amenities make it a great value for the price.
8
Maliha
12 nov. 2025
·
A séjourné 6 nuits
We had a great stay at Ocean el Faro el Beso. Miguel our concierge from expedia was extremely helpful and followed up with hotel right away about any requests we had (housekeeping, decorating the room for my husband's birthday) On our last day Miguel had one of the restaurants surprise us with a birthday cake it was a really sweet gesture. The resort is beautiful and we liked the walk from our room to the amenities. Somethings that need to change is resort staff trying to be your concierge just to send the guest to a presentation for "membership" in exchange of a free gift. It was so annoying and the agents got upset when we declined to make any purchases. It took half of our day from vacation. They were disappointed as if we set this meeting with them and then declined to continue. Dont put off your guests like that. No one is coming on a vacation to spend more money on a membership. The 2nd thing i would suggest is to have housekeeping clean the rooms properly. Everything was cleaned on the surface but not deep cleaned. We dont eat meat traveling but there were enough option at the buffet for vegetarians. The lunch buffet has the most options. The restaurants were not bad, we enjoyed sakura and margareita. The italian place was horrible except the dessert was good. Thanks again Miguel for everything :)
We had a great stay at Ocean el Faro el Beso. Miguel our concierge from expedia was extremely helpful and followed up with hotel right away about any requests we had (housekeeping, decorating the room for my husband's birthday) On our last day Miguel had one of the restaurants surprise us with a birthday cake it was a really sweet gesture. The resort is beautiful and we liked the walk from our room to the amenities. Somethings that need to change is resort staff trying to be your concierge just to send the guest to a presentation for "membership" in exchange of a free gift. It was so annoying and the agents got upset when we declined to make any purchases. It took half of our day from vacation. They were disappointed as if we set this meeting with them and then declined to continue. Dont put off your guests like that. No one is coming on a vacation to spend more money on a membership. The 2nd thing i would suggest is to have housekeeping clean the rooms properly. Everything was cleaned on the surface but not deep cleaned. We dont eat meat traveling but there were enough option at the buffet for vegetarians. The lunch buffet has the most options. The restaurants were not bad, we enjoyed sakura and margareita. The italian place was horrible except the dessert was good. Thanks again Miguel for everything :)
10
Kelly
29 nov. 2025
·
A séjourné 7 nuits
Our stay at Ocean El Faro was truly unforgettable, and a big part of that was thanks to Kevin Paulino, our Guest Service Specialist. From the moment we arrived, Kevin went above and beyond for us. He arranged all of our restaurant reservations seamlessly, making every night stress-free and perfectly planned. What really stood out was how genuinely caring and attentive he was—he even invited us to a beautiful dinner with a beach after-party, which became one of the highlights of our trip. His warmth, professionalism, and dedication made us feel truly taken care of throughout our entire stay. Kevin made our experience at Ocean El Faro even better, and we are so grateful for him. If you’re visiting, you’ll be lucky to have Kevin looking after you. Highly recommend!
Our stay at Ocean El Faro was truly unforgettable, and a big part of that was thanks to Kevin Paulino, our Guest Service Specialist. From the moment we arrived, Kevin went above and beyond for us. He arranged all of our restaurant reservations seamlessly, making every night stress-free and perfectly planned. What really stood out was how genuinely caring and attentive he was—he even invited us to a beautiful dinner with a beach after-party, which became one of the highlights of our trip. His warmth, professionalism, and dedication made us feel truly taken care of throughout our entire stay. Kevin made our experience at Ocean El Faro even better, and we are so grateful for him. If you’re visiting, you’ll be lucky to have Kevin looking after you. Highly recommend!
10
Linda
18 nov. 2025
·
A séjourné 14 nuits
This was our 11th visit to Ocean El Faro-El Beso. We were always greeted with friendly smiles and happy staff who work very hard day in and day out. Our butler Jose Miguel Jiminez was exceptional, attentive and checked in with us daily throughout our two week stay, even on his days off. A vacation is what you make of it- there was always plenty of good food to eat, our rooms were clean, the lagoon was beautiful and the weather was perfect! Looking forward to coming back again in a few months.
This was our 11th visit to Ocean El Faro-El Beso. We were always greeted with friendly smiles and happy staff who work very hard day in and day out. Our butler Jose Miguel Jiminez was exceptional, attentive and checked in with us daily throughout our two week stay, even on his days off. A vacation is what you make of it- there was always plenty of good food to eat, our rooms were clean, the lagoon was beautiful and the weather was perfect! Looking forward to coming back again in a few months.
8
Francois
4 nov. 2025
·
A séjourné 5 nuits
We arrived as a group of 50 and Kevin, our butler was fantastic! He was available day and night for us, whatever any of us needed he was on top of it. Even on his day off he was sure to get things done for us. Before arrival we were assuming we wouldn’t be able to have any dinners together seeing as how we were such a large group, but Kevin made it happen on 2 occasions for us and the other nights we were separated in 2 smaller groups. It was amazing! Kevin went out of his way to make sure we had 2 beautiful birthday celebrations with delicious cakes and the waiters made it so special by singing together. Thank you again Kevin, you made our big family vacation extra special 🙏
We arrived as a group of 50 and Kevin, our butler was fantastic! He was available day and night for us, whatever any of us needed he was on top of it. Even on his day off he was sure to get things done for us. Before arrival we were assuming we wouldn’t be able to have any dinners together seeing as how we were such a large group, but Kevin made it happen on 2 occasions for us and the other nights we were separated in 2 smaller groups. It was amazing! Kevin went out of his way to make sure we had 2 beautiful birthday celebrations with delicious cakes and the waiters made it so special by singing together. Thank you again Kevin, you made our big family vacation extra special 🙏
10
Luz Yanira Ballester
10 nov. 2025
·
A séjourné 3 nuits
Excelente servicio satisfecha y será recomendado para mi familia y amistades. Vuelvo otra vez
Excelente servicio satisfecha y será recomendado para mi familia y amistades. Vuelvo otra vez
10
Orlando
18 nov. 2025
·
A séjourné 3 nuits
Our stay was wonderful. All the staff were incredibly friendly and professional. A special mention goes to our concierge, Jose Miguel Jimenez, for his attentiveness to our group, always communicating with us and responding to each of our requests. All the hotel facilities are clean and well-maintained, the food is delicious, but the best thing about the hotel is the people who work there
Our stay was wonderful. All the staff were incredibly friendly and professional. A special mention goes to our concierge, Jose Miguel Jimenez, for his attentiveness to our group, always communicating with us and responding to each of our requests. All the hotel facilities are clean and well-maintained, the food is delicious, but the best thing about the hotel is the people who work there
4
Jael
25 oct. 2025
·
A séjourné 5 nuits
So let's see...started at check-in where we were given misleading info (were told we would get '$200 credit' to use) - luckily we never 'cashed' it cause we would have been charged. Once in the room, we were unable to close the door without slamming it; not truly fixed until day 4 of 6, and it still didn't properly close without force. A/C would not turn off or up - they never came to fix it, no matter how many times we called (began asking on day 2 all the way to day 5). Humidifier, same thing. Stopped working... *crickets*. All we got was the script that they were going to escalate the request...blah blah blah. Had to shower against one corner so the water wouldn't leak onto the bathroom floor. One of the sinks was always clogged. Also, I believe the hubby got sick (mold). Food was not the best (Sakura eh and only Blue Moon saved the night). There were some staff that made it bearable but for the most part it was about upselling us. We were promised a bottle gift for our 2-hour sacrifice for the membership sermon and never got it. Of course, they probably didn't like it when we said no thanks. Drinks, good depending on bartender. Thank goodness we saw no roaches and the room was clean enough. Bathroom garbage can had seen better days and was basically indicative horror to come. Ocean Burger is horribly run (when we got there I wanted a quick bite, was there for over 30 mins and never saw a morsel of food). They basically don't give a FK. Ocean, spare me the ChatGPT comment.
So let's see...started at check-in where we were given misleading info (were told we would get '$200 credit' to use) - luckily we never 'cashed' it cause we would have been charged. Once in the room, we were unable to close the door without slamming it; not truly fixed until day 4 of 6, and it still didn't properly close without force. A/C would not turn off or up - they never came to fix it, no matter how many times we called (began asking on day 2 all the way to day 5). Humidifier, same thing. Stopped working... *crickets*. All we got was the script that they were going to escalate the request...blah blah blah. Had to shower against one corner so the water wouldn't leak onto the bathroom floor. One of the sinks was always clogged. Also, I believe the hubby got sick (mold). Food was not the best (Sakura eh and only Blue Moon saved the night). There were some staff that made it bearable but for the most part it was about upselling us. We were promised a bottle gift for our 2-hour sacrifice for the membership sermon and never got it. Of course, they probably didn't like it when we said no thanks. Drinks, good depending on bartender. Thank goodness we saw no roaches and the room was clean enough. Bathroom garbage can had seen better days and was basically indicative horror to come. Ocean Burger is horribly run (when we got there I wanted a quick bite, was there for over 30 mins and never saw a morsel of food). They basically don't give a FK. Ocean, spare me the ChatGPT comment.
6
Alex j
18 oct. 2025
·
A séjourné 4 nuits
The check-in process was extremely slow and drawn out. Although multiple representatives were available at the time, there was very little urgency in getting guests checked in and on their way. Room service was also disappointing. it often took up to two hours for orders to arrive, and I noticed on several occasions that items were marked as “delivered” nearly an hour before actually being received. The food quality overall was decent but not great. I had a bad experience at the Villa Marina restaurant. After eating there, I became sick later that night. However, the other restaurants offered decent food that I was able to enjoy without issue. The drinks and cocktails were okay, though it definitely took several to feel any effect. My room itself was comfortable, the bed was very nice, and the bathroom was average. However, the toilet seat was loose and not properly secured, and the floorboards along the bathroom walls looked dirty and were deteriorating. My room also did not have a microwave, which was inconvenient since I couldn’t warm up any food or leftovers. On a positive note, the staff were friendly and helpful throughout my stay. They always had answers to my questions and were pleasant to interact with. One thing I did found frustrating was the number of people constantly trying to sell items such as jewelry and accessories right in the walkways and on the beach. They often stop guest as they pass by and try to make sales throughout the day, which became bothersome.
The check-in process was extremely slow and drawn out. Although multiple representatives were available at the time, there was very little urgency in getting guests checked in and on their way. Room service was also disappointing. it often took up to two hours for orders to arrive, and I noticed on several occasions that items were marked as “delivered” nearly an hour before actually being received. The food quality overall was decent but not great. I had a bad experience at the Villa Marina restaurant. After eating there, I became sick later that night. However, the other restaurants offered decent food that I was able to enjoy without issue. The drinks and cocktails were okay, though it definitely took several to feel any effect. My room itself was comfortable, the bed was very nice, and the bathroom was average. However, the toilet seat was loose and not properly secured, and the floorboards along the bathroom walls looked dirty and were deteriorating. My room also did not have a microwave, which was inconvenient since I couldn’t warm up any food or leftovers. On a positive note, the staff were friendly and helpful throughout my stay. They always had answers to my questions and were pleasant to interact with. One thing I did found frustrating was the number of people constantly trying to sell items such as jewelry and accessories right in the walkways and on the beach. They often stop guest as they pass by and try to make sales throughout the day, which became bothersome.
8
Makelly De Souza
12 nov. 2025
·
A séjourné 4 nuits
Overall, I had a pleasant stay. The service and location were great, but there was a musty odor in the room that was also noticeable on the bed linens. I hope this issue can be resolved for future guests.
Overall, I had a pleasant stay. The service and location were great, but there was a musty odor in the room that was also noticeable on the bed linens. I hope this issue can be resolved for future guests.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Emplacement
Situation en bord de mer au sein d'un complexe très vaste et étendu ; beaucoup le trouvent accessible à pied avec des navettes internes, mais les distances entre les différentes zones peuvent être importantes. La plage elle-même peut être moins attrayante à certains moments en raison des algues.
Avis de voyageur à ce sujet
10
Christopher
15 oct. 2025
·
A séjourné 5 nuits
By far this is a top 5 location that I will be coming back to. Highlights - Clean location, clean beach, free of sea weed. Plenty of seating with shade and to tan, restruants were good food I would rate it a 6 out of 10. Our anniversary dinner on the beach at sunset was just amazing, the service and food on this resort for us hasn't been seen in a all time. The level of service was unmacthed even in the states. Our concierge, Jose Miguel Jimenez, WAS SUPER AMAZING!!!! This guy was there every step of the way to help schedule dinners, room service, questions, rides, just any and everything Jose helped us get or got for us. Truly he went ABOVE and BEYOND HIS CALL OF SERVICE FOR US!! Cons were not many. House keeping missed us a couple of days and Jose helped get it for us. The amount of cats freely roaming the grounds and begging for food was a little bit of an issue. I don't let my dogs at home sit in front of me an beg for food, so I don't want that on vacation or when I'm having a romantic anniversary dinner on the beach at sunset. Other then that we had an amazing time and again we will be coming back to this resort in the future.
By far this is a top 5 location that I will be coming back to. Highlights - Clean location, clean beach, free of sea weed. Plenty of seating with shade and to tan, restruants were good food I would rate it a 6 out of 10. Our anniversary dinner on the beach at sunset was just amazing, the service and food on this resort for us hasn't been seen in a all time. The level of service was unmacthed even in the states. Our concierge, Jose Miguel Jimenez, WAS SUPER AMAZING!!!! This guy was there every step of the way to help schedule dinners, room service, questions, rides, just any and everything Jose helped us get or got for us. Truly he went ABOVE and BEYOND HIS CALL OF SERVICE FOR US!! Cons were not many. House keeping missed us a couple of days and Jose helped get it for us. The amount of cats freely roaming the grounds and begging for food was a little bit of an issue. I don't let my dogs at home sit in front of me an beg for food, so I don't want that on vacation or when I'm having a romantic anniversary dinner on the beach at sunset. Other then that we had an amazing time and again we will be coming back to this resort in the future.
10
karl
6 sept. 2025
·
A séjourné 3 nuits
Beautiful property, do not leave for activities late, you will have to walk far or ask for movement by shuttle
Beautiful property, do not leave for activities late, you will have to walk far or ask for movement by shuttle
8
Brianna
21 nov. 2025
·
A séjourné 5 nuits
This was a beautiful property but is still going through construction. I loved that we were upgraded to a nicer suite and the room was very spacious. We did want the jacuzzi that was on the roof top cleaned and asked if it could be but it seemed like they forgot. This wasn’t a big deal but something to note. I also liked that the property was very walkable and right on the beach. The only reason I have this place four stars was because we were pressured into listening to things for timeshare stuff and blah blah and it just felt like for the first time traveling to another country my husband and I had a hard time getting no across to the staff. Other than that the property was beautiful.
This was a beautiful property but is still going through construction. I loved that we were upgraded to a nicer suite and the room was very spacious. We did want the jacuzzi that was on the roof top cleaned and asked if it could be but it seemed like they forgot. This wasn’t a big deal but something to note. I also liked that the property was very walkable and right on the beach. The only reason I have this place four stars was because we were pressured into listening to things for timeshare stuff and blah blah and it just felt like for the first time traveling to another country my husband and I had a hard time getting no across to the staff. Other than that the property was beautiful.
10
Julian Bernard
22 août 2025
·
A séjourné 5 nuits
As per the resort very clean, family friendly resort. Staff were nice, helpful. Rooms very spacious, clean, bathrooms very spacious as well. Very easy to get around and all of the restaurants and necessities were easy to get to. If you like a relax family friendly resort then would highly recommend. Only issue was the beach due to seaweed season but other than that our stay here was great.
As per the resort very clean, family friendly resort. Staff were nice, helpful. Rooms very spacious, clean, bathrooms very spacious as well. Very easy to get around and all of the restaurants and necessities were easy to get to. If you like a relax family friendly resort then would highly recommend. Only issue was the beach due to seaweed season but other than that our stay here was great.
10
Emma
10 nov. 2025
·
A séjourné 4 nuits
The loft room and rooftop was very nice! Carlos.B- our online concierge was very nice, quick with replies and very knowledgeable! He made the experience seamless! The beach was beautiful and the water was so clean! Overall, great time at ocean el faro!
The loft room and rooftop was very nice! Carlos.B- our online concierge was very nice, quick with replies and very knowledgeable! He made the experience seamless! The beach was beautiful and the water was so clean! Overall, great time at ocean el faro!
8
Mariano Angel GENDRA
16 oct. 2025
·
A séjourné 13 nuits
Excelente resort all inclusive de 5*. No son muy buenos los shows nocturnos ni las actividades; pero el lugar, las habitaciones y la playa son muy buenas. No ir entre junio y octubre, hay mucho zargazo... Ojo, que cuando llegás te quieren vender un plan de membresía.
Excelente resort all inclusive de 5*. No son muy buenos los shows nocturnos ni las actividades; pero el lugar, las habitaciones y la playa son muy buenas. No ir entre junio y octubre, hay mucho zargazo... Ojo, que cuando llegás te quieren vender un plan de membresía.
8
Tabia Tabassum
25 août 2025
·
A séjourné 6 nuits
We had a very pleasant stay at the property ! Our room was very nice and clean with a great view ! All the facilities like the restaurant and the pool were at a walkable distance which was great ! Our concierge Carlos Enrrique was also very helpful and assisted us very quickly with all our requests and reservations ! Would definitely recommend the resort and him to others !
We had a very pleasant stay at the property ! Our room was very nice and clean with a great view ! All the facilities like the restaurant and the pool were at a walkable distance which was great ! Our concierge Carlos Enrrique was also very helpful and assisted us very quickly with all our requests and reservations ! Would definitely recommend the resort and him to others !
8
Jesus David Casiano
31 oct. 2025
·
A séjourné 4 nuits
Good place but beach not so good ?
Good place but beach not so good ?
10
Rodrigo
19 oct. 2025
·
A séjourné 6 nuits
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
8
Paul
18 oct. 2025
·
A séjourné 4 nuits
Spent 4 nights here and it was a very relaxing vacay. Started out questionable when our El Beso rooftop suite had an AC leak. Our Expedia Concierge/Butler José came and immediately upgraded us to a beautiful ocean front room 14105. The bed/pillows gave us the best rest we've ever had. Good- The food was really good here. José made our reservations each night. Mike's coffee shop is a must. Route 66 is open 11pm-6am for late night snacks. Drinks made with quality Barcelo rum for our favorite Caipirinha. Stohl vodka, Jose Cuervo were other brands included. We didn't feel the need to upgrade. Entertainment is standard.Nightly we hung out in the square until well after 11pm. The lazy river was the highlight of our trip. You'd think it's for kids, but it was mostly adults! They had a very large kids waterpark too. They provide free rides to World Mart for souvenirs and cigar shopping. Good prices. The Bad- no restaurant/bar schedule is dependable. You just had to go see what was open. They blame it on low season. Luckily José sent us daily info but what about people who didn't have butlers. Water in our shower was never hot. We didn't complain because we were happy about the upgrade. Room service is only free from lunch to 11pm. Never heard of breakfast being a fee at a resort. El Beso bar pool is murky and needs to be cleaned more often. The beach-since it's eroded, they don't maintain what little is left. No waiters, dirty cups/plates, trash. The staff makes this 4/5
Spent 4 nights here and it was a very relaxing vacay. Started out questionable when our El Beso rooftop suite had an AC leak. Our Expedia Concierge/Butler José came and immediately upgraded us to a beautiful ocean front room 14105. The bed/pillows gave us the best rest we've ever had. Good- The food was really good here. José made our reservations each night. Mike's coffee shop is a must. Route 66 is open 11pm-6am for late night snacks. Drinks made with quality Barcelo rum for our favorite Caipirinha. Stohl vodka, Jose Cuervo were other brands included. We didn't feel the need to upgrade. Entertainment is standard.Nightly we hung out in the square until well after 11pm. The lazy river was the highlight of our trip. You'd think it's for kids, but it was mostly adults! They had a very large kids waterpark too. They provide free rides to World Mart for souvenirs and cigar shopping. Good prices. The Bad- no restaurant/bar schedule is dependable. You just had to go see what was open. They blame it on low season. Luckily José sent us daily info but what about people who didn't have butlers. Water in our shower was never hot. We didn't complain because we were happy about the upgrade. Room service is only free from lunch to 11pm. Never heard of breakfast being a fee at a resort. El Beso bar pool is murky and needs to be cleaned more often. The beach-since it's eroded, they don't maintain what little is left. No waiters, dirty cups/plates, trash. The staff makes this 4/5
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Résumé généré par l'IA basé sur les avis récents des voyageurs
Repas
La qualité de la restauration est mitigée : certains restaurants (par exemple, la steakhouse, le hibachi) sont salués, tandis que les buffets et certains lieux sont décrits comme irréguliers, fades ou froids. Les réservations et les heures d'ouverture limitées sont courantes, les options de collation et le service d'étage sont limités ou entraînent des frais, et les marques de boissons peuvent être restreintes sans surclassement.
Avis de voyageur à ce sujet
8
Carlos
14 sept. 2025
·
A séjourné 7 nuits
We stayed at Ocean El Faro from August 27th to September 3rd. Our check-in experience was very welcoming, and the staff treated us well upon arrival. We were told we would have an Expedia concierge, but it took about three days for him to finally connect with us. However, once we met our concierge, Kevin, he was a true blessing. He helped us with everything we needed and was fantastic at resolving any questions or issues we had. The first room we were assigned had a very strong, unpleasant smell of humidity. We had to request a room change, and thankfully, they moved us. The new room came with a dehumidifier, which helped a lot with the odor. Aside from that, the rooms themselves feel a bit old and could use some maintenance or a renovation. That said, the resort grounds and amenities are excellent. There are numerous restaurants and cafes, plus a great ice cream parlor. The food quality in the restaurants was consistently very good, and the coffee shop was our favorite spot. A general observation, however, was that the staff didn't seem very friendly. They rarely smiled and seemed tired from the large number of guests. One of the biggest negatives for us was the constant pressure from the timeshare sales team. They were very insistent, to the point where they would try to make you feel like a victim to get you to listen to their pitch, which was uncomfortable. In conclusion, the quality of the food and the excellent amenities make it a great value for the price.
We stayed at Ocean El Faro from August 27th to September 3rd. Our check-in experience was very welcoming, and the staff treated us well upon arrival. We were told we would have an Expedia concierge, but it took about three days for him to finally connect with us. However, once we met our concierge, Kevin, he was a true blessing. He helped us with everything we needed and was fantastic at resolving any questions or issues we had. The first room we were assigned had a very strong, unpleasant smell of humidity. We had to request a room change, and thankfully, they moved us. The new room came with a dehumidifier, which helped a lot with the odor. Aside from that, the rooms themselves feel a bit old and could use some maintenance or a renovation. That said, the resort grounds and amenities are excellent. There are numerous restaurants and cafes, plus a great ice cream parlor. The food quality in the restaurants was consistently very good, and the coffee shop was our favorite spot. A general observation, however, was that the staff didn't seem very friendly. They rarely smiled and seemed tired from the large number of guests. One of the biggest negatives for us was the constant pressure from the timeshare sales team. They were very insistent, to the point where they would try to make you feel like a victim to get you to listen to their pitch, which was uncomfortable. In conclusion, the quality of the food and the excellent amenities make it a great value for the price.
10
Justin
25 nov. 2025
·
A séjourné 7 nuits
Had a great stay. It'd be nice if there were 1-2 more workers in the coffee shop as the line was long. The steakhouse was delicious. The italian one took forever for service. Juana at the lobby bar was amazing!
Had a great stay. It'd be nice if there were 1-2 more workers in the coffee shop as the line was long. The steakhouse was delicious. The italian one took forever for service. Juana at the lobby bar was amazing!
6
Lillian
3 nov. 2025
·
A séjourné 4 nuits
No room service, coffee never replaced. Food was just okay.
No room service, coffee never replaced. Food was just okay.
6
davd fraser
23 oct. 2025
·
A séjourné 14 nuits
Overall great value No hot water most nights Buffet amazing Al le carte food poor Buffet better
Overall great value No hot water most nights Buffet amazing Al le carte food poor Buffet better
6
Tye Dawson
19 nov. 2025
·
A séjourné 7 nuits
The room was beautiful and the cleaning service was consistent. The resort is beautiful and the lobby drinks were really good. The food was not that great it was edible but not the best. At Ocean burger I had a cold hot dog and there was a dead fly in my fries. The staff is not as interactive as other resorts I’ve been too but they are still very nice!
The room was beautiful and the cleaning service was consistent. The resort is beautiful and the lobby drinks were really good. The food was not that great it was edible but not the best. At Ocean burger I had a cold hot dog and there was a dead fly in my fries. The staff is not as interactive as other resorts I’ve been too but they are still very nice!
10
John J
15 nov. 2025
·
A séjourné 5 nuits
Positives: -Staff was very friendly and always willing to help. -Pools and common areas were all very clean. -Most of the food was very good which is a great complement as Im picky with food coming from New York City area. -Atmosphere is very upscale -A lot of choices for things to do and restaurants to go too. Negatives that I personally found: -My main negative is how many people tried to sell us stuff!! Every day multiple times a day I had people asking if I want to do paid activities, paying for photos taken of us, people on the beach selling stuff, tables set up in the lobby area to buy stuff, and even wanting us to go to listen to a presentation for a free massage. This lowered my experience here a little bit. -Need more towels in pool areas. Found myself hunting down towels a lot -my room had 3 lights out in the room Overall I would recommend coming here as I went to the Hard Rock in Punta Cana which was more expensive and had just as great of an experience as there especially for a couple or an adult. The separate El Beso areas were great!
Positives: -Staff was very friendly and always willing to help. -Pools and common areas were all very clean. -Most of the food was very good which is a great complement as Im picky with food coming from New York City area. -Atmosphere is very upscale -A lot of choices for things to do and restaurants to go too. Negatives that I personally found: -My main negative is how many people tried to sell us stuff!! Every day multiple times a day I had people asking if I want to do paid activities, paying for photos taken of us, people on the beach selling stuff, tables set up in the lobby area to buy stuff, and even wanting us to go to listen to a presentation for a free massage. This lowered my experience here a little bit. -Need more towels in pool areas. Found myself hunting down towels a lot -my room had 3 lights out in the room Overall I would recommend coming here as I went to the Hard Rock in Punta Cana which was more expensive and had just as great of an experience as there especially for a couple or an adult. The separate El Beso areas were great!
6
Alex j
18 oct. 2025
·
A séjourné 4 nuits
The check-in process was extremely slow and drawn out. Although multiple representatives were available at the time, there was very little urgency in getting guests checked in and on their way. Room service was also disappointing. it often took up to two hours for orders to arrive, and I noticed on several occasions that items were marked as “delivered” nearly an hour before actually being received. The food quality overall was decent but not great. I had a bad experience at the Villa Marina restaurant. After eating there, I became sick later that night. However, the other restaurants offered decent food that I was able to enjoy without issue. The drinks and cocktails were okay, though it definitely took several to feel any effect. My room itself was comfortable, the bed was very nice, and the bathroom was average. However, the toilet seat was loose and not properly secured, and the floorboards along the bathroom walls looked dirty and were deteriorating. My room also did not have a microwave, which was inconvenient since I couldn’t warm up any food or leftovers. On a positive note, the staff were friendly and helpful throughout my stay. They always had answers to my questions and were pleasant to interact with. One thing I did found frustrating was the number of people constantly trying to sell items such as jewelry and accessories right in the walkways and on the beach. They often stop guest as they pass by and try to make sales throughout the day, which became bothersome.
The check-in process was extremely slow and drawn out. Although multiple representatives were available at the time, there was very little urgency in getting guests checked in and on their way. Room service was also disappointing. it often took up to two hours for orders to arrive, and I noticed on several occasions that items were marked as “delivered” nearly an hour before actually being received. The food quality overall was decent but not great. I had a bad experience at the Villa Marina restaurant. After eating there, I became sick later that night. However, the other restaurants offered decent food that I was able to enjoy without issue. The drinks and cocktails were okay, though it definitely took several to feel any effect. My room itself was comfortable, the bed was very nice, and the bathroom was average. However, the toilet seat was loose and not properly secured, and the floorboards along the bathroom walls looked dirty and were deteriorating. My room also did not have a microwave, which was inconvenient since I couldn’t warm up any food or leftovers. On a positive note, the staff were friendly and helpful throughout my stay. They always had answers to my questions and were pleasant to interact with. One thing I did found frustrating was the number of people constantly trying to sell items such as jewelry and accessories right in the walkways and on the beach. They often stop guest as they pass by and try to make sales throughout the day, which became bothersome.
10
Rodrigo
19 oct. 2025
·
A séjourné 6 nuits
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
Check in was easy, fast friendly, the property itself was just as advertised is the photos, restaurant food is ok (except steakhouse which was DELICIOUS) buffet as well is ok, lots of variety a d options. The room we got was very nice, spacious comfortable but it had a humidity smell, even though they provided a dehumidifier it persisted, the mini fridge wasn't working properly but they exchanged it promptly (extra points for that). Common areas are super nice, pools are lovely but there are a couple of tiles missing which can cut you (I was lucky enough that it didn't cut me deep,but we saw a young man with a profound cut bleeding), the beach is nice and clean lobby is stunning. The staff is super friendly and helpful, 99% of the interactions with them always left us smiling. We have to shout-out Reinaldo Sánchez (guest experience specialist) who took care of our restaurant reservations, made sure we always had the daily schedule of activities and resolved every request and issue super fast and always with a smile.
8
Kandace
22 août 2025
·
A séjourné 4 nuits
I loved the grounds, very clean and pretty. I did not care for the food too much. Besides El Mercados, there wasnt many options for breakfast and lunch. We ate at El Mercados for dinner the first night that we stayed and it was horrible. There should be more restaurants available for breakfast and lunch. The dinner options were fine. We ate at Sakura the 2nd night and it was just ok. The rice was crunchy ans our food was cold. The Italian restaurant was ok. My salmon was good. The Steakhouse was thw best 10 out of 10. The steaks were delicious. The ceasar salad was delicious. The carrot cake was delicious. Not a lot of activites though. But overall, I would give the resort 8/10.
I loved the grounds, very clean and pretty. I did not care for the food too much. Besides El Mercados, there wasnt many options for breakfast and lunch. We ate at El Mercados for dinner the first night that we stayed and it was horrible. There should be more restaurants available for breakfast and lunch. The dinner options were fine. We ate at Sakura the 2nd night and it was just ok. The rice was crunchy ans our food was cold. The Italian restaurant was ok. My salmon was good. The Steakhouse was thw best 10 out of 10. The steaks were delicious. The ceasar salad was delicious. The carrot cake was delicious. Not a lot of activites though. But overall, I would give the resort 8/10.
4
Victor manuel rosales
25 oct. 2025
·
A séjourné 5 nuits
The poolside restaurants only offer drinks. This isn't good. They need to have snacks around the pool. Unfriendly staff, very little information, and very poor shuttle service within the hotel. All the meat I tried in the restaurants, except for the Japanese restaurant and the Princess restaurant (both of which were very good), was very tough.
The poolside restaurants only offer drinks. This isn't good. They need to have snacks around the pool. Unfriendly staff, very little information, and very poor shuttle service within the hotel. All the meat I tried in the restaurants, except for the Japanese restaurant and the Princess restaurant (both of which were very good), was very tough.
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Résumé généré par l'IA basé sur les avis récents des voyageurs
8
Joy
6 juil. 2026
·
A séjourné 3 nuits
Nous avons passé un bon séjour en famille car nous avions besoin de repos. Connaissant bien les hôtels de la zone même s’il n’est pas mal ce n’est pas l’hôtel où nous reviendrons. Les chambres sont très vieillissantes 1 seul buffet dispo pour tout l’hôtel : assez restreint mais plutôt bon De nombreuses activités sont proposées : family lounge, bowling… gratuitement, le seul problème ouvre de 16h à 23h Pour ma part l’hôtel manque de personnel pour avoir un meilleur service. Assez surprise aussi: pas d’animation à l’hôtel la journée On a vite tendance à s’ennuyer. Quant à la plage nous sommes en période de sargasse donc évidement la plage n’était pas belle.
Nous avons passé un bon séjour en famille car nous avions besoin de repos. Connaissant bien les hôtels de la zone même s’il n’est pas mal ce n’est pas l’hôtel où nous reviendrons. Les chambres sont très vieillissantes 1 seul buffet dispo pour tout l’hôtel : assez restreint mais plutôt bon De nombreuses activités sont proposées : family lounge, bowling… gratuitement, le seul problème ouvre de 16h à 23h Pour ma part l’hôtel manque de personnel pour avoir un meilleur service. Assez surprise aussi: pas d’animation à l’hôtel la journée On a vite tendance à s’ennuyer. Quant à la plage nous sommes en période de sargasse donc évidement la plage n’était pas belle.
10
Mariem Ben
21 mai 2026
·
A séjourné 3 nuits
La mer m était pas vraiment belle
La mer m était pas vraiment belle
10
Pedro
5 mai 2026
·
A séjourné 4 nuits
Si
Si
10
Maeva
15 avr. 2026
·
A séjourné 7 nuits
Le séjour a été excellent. La chambre était impeccable, idéalement située à côté de la piscine, ce qui était très agréable. Les activités proposées étaient également sympathiques et variées. Il n’y a rien à redire : cet hôtel est parfait aussi bien pour des vacances en solo, en couple, qu’avec des enfants.
Le séjour a été excellent. La chambre était impeccable, idéalement située à côté de la piscine, ce qui était très agréable. Les activités proposées étaient également sympathiques et variées. Il n’y a rien à redire : cet hôtel est parfait aussi bien pour des vacances en solo, en couple, qu’avec des enfants.
10
Liriam
7 avr. 2026
·
A séjourné 3 nuits
Si
Si
Politiques de l’établissement
Arrivée
Départ
De 15:00 à 00:00
Avant 12:00
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Prix pour les dates à venir
octobre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
novembre 2026
di | lu | ma | me | je | ve | sa |
|---|---|---|---|---|---|---|
Moins cher
Plus cher
Prix moyen par nuit sur l'ensemble des offres, taxes et frais compris.
Prix en USD pour 2 voyageurs, mis à jour quotidiennement.
- 2026-10-30: 276.09207820739744USD
- 2026-10-31: 276.09207820739744USD
- 2026-11-01: 300.4848954437256USD
- 2026-11-02: 301.05659355316163USD
- 2026-11-03: 301.12723981323245USD
- 2026-11-04: 300.6876061203003USD
- 2026-11-05: 297.65159420166015USD
- 2026-11-06: 447.8521394973755USD
- 2026-11-07: 301.08188539276125USD
- 2026-11-08: 482.6655364303589USD
- 2026-11-09: NO DATA
- 2026-11-10: 301.08188539276125USD
- 2026-11-11: 301.08188539276125USD
- 2026-11-12: 301.0537567657471USD
- 2026-11-13: 301.08188539276125USD
- 2026-11-14: 1047.764902380371USD
- 2026-11-15: 301.08188539276125USD
- 2026-11-16: 1045.1759066375732USD
- 2026-11-17: 1045.1759066375732USD
- 2026-11-18: 370.70345USD
- 2026-11-19: 389.39921201019285USD
- 2026-11-20: NO DATA
- 2026-11-21: NO DATA
- 2026-11-22: 396.4244647750854USD
- 2026-11-23: 301.08188539276125USD
- 2026-11-24: NO DATA
- 2026-11-25: NO DATA
- 2026-11-26: NO DATA
- 2026-11-27: NO DATA
- 2026-11-28: 301.08188539276125USD
- 2026-11-29: NO DATA
- 2026-11-30: NO DATA
- 2026-12-01: 270.97367634658815USD
- 2026-12-02: NO DATA
- 2026-12-03: NO DATA
- 2026-12-04: NO DATA
- 2026-12-05: NO DATA
- 2026-12-06: NO DATA
- 2026-12-07: NO DATA
- 2026-12-08: 270.97367634658815USD
- 2026-12-09: NO DATA
- 2026-12-10: 270.97367634658815USD
- 2026-12-11: NO DATA
- 2026-12-12: NO DATA
- 2026-12-13: NO DATA
- 2026-12-14: NO DATA
- 2026-12-15: NO DATA
- 2026-12-16: NO DATA
- 2026-12-17: NO DATA
- 2026-12-18: NO DATA
- 2026-12-19: NO DATA
- 2026-12-20: NO DATA
- 2026-12-21: NO DATA
- 2026-12-22: NO DATA
- 2026-12-23: NO DATA
- 2026-12-24: NO DATA
- 2026-12-25: 521.875236114502USD
- 2026-12-26: NO DATA
- 2026-12-27: NO DATA
- 2026-12-28: 521.875236114502USD
- 2026-12-29: NO DATA
- 2026-12-30: NO DATA
Le personnel de la réception vous accueillera sur place. Les informations fournies par l’hébergement peuvent être traduites à l’aide d’outils de traduction automatique.
L’enregistrement doit être effectué par une personne âgée d’au moins 18 ans.
- Des frais pour toute personne supplémentaire peuvent être facturés et dépendent de la politique de l'hébergement
- Une pièce d'identité officielle avec photo et un dépôt de garantie en espèces, par carte de crédit ou par carte de débit, peuvent être demandés à l'arrivée pour couvrir tous frais imprévus
- Les demandes spéciales, qui ne peuvent pas être garanties, sont soumises à disponibilité à l'arrivée et peuvent entraîner des frais supplémentaires
- Des conditions d'annulation spéciales peuvent s'appliquer aux réservations de groupes (plus de 8 chambres pour le même hébergement, aux mêmes dates)
- Cet hébergement accepte les cartes de crédit, les cartes de débit, et les espèces
- Une partie de l’eau est réutilisée grâce à un système de recyclage des eaux usées.
- Cet hébergement comprend les dispositifs de sécurité suivants : un détecteur de monoxyde de carbone, un extincteur, un détecteur de fumée et une trousse de secours
- Cet hébergement comporte des espaces extérieurs comme des balcons, des patios ou des terrasses potentiellement non adaptés aux enfants. Si vous avez des questions, nous vous recommandons de contacter l'hébergement avant votre arrivée afin de savoir s'il peut vous accueillir dans une chambre adéquate.
- L’hébergement certifie respecter les pratiques de nettoyage et de désinfection préconisées par Safety Program (H10 Hotels).
- Les voyageurs doivent avoir 18 ans ou plus pour accéder à la discothèque.
- Seules les personnes enregistrées peuvent accéder aux chambres.
- Les animaux de compagnie, y compris les animaux d'assistance, ne sont pas acceptés dans cet hébergement.
- Une arrivée anticipée est possible moyennant un supplément (sujet à disponibilité)
- Tout départ tardif fait l’objet de frais supplémentaires (sujet à disponibilité)
La liste ci-dessus peut ne pas être exhaustive. Les frais et acomptes peuvent être mentionnés hors taxe et sont soumis à modification.
Équipements populaires
Parking
Restaurant
Piscine
Centre d'affaires
Service en chambre
Organisation d'excursions
Services
Centre d'affaires
Organisation d'excursions
Ménage
Salle de banquet
Distributeur automatique de billets
Consigne à bagage
Laverie
24-Hour Front Desk
Concierge Services
Activités
Piscine
Plage privée
Jardin
Plage (à proximité)
Piscine extérieure
Evening Entertainment
Mobilier d'extérieur
Pool (Seasonal Outdoor)
Terrasse
Fitness Center (nearby)
Général
Service en chambre
Restaurant
Chambres non-fumeurs
Sauna
Massage
Spa et centre de bien-être
Salon de coiffure/Beauté
Soins corporels
Soins pour le visage
Bar de la piscine
Réservé aux adultes
Beach Sun Loungers
Snack Bar/Deli
Parking
Parking
Parking gratuit
Parking (Limited)
Parking Onsite
Connexion Internet
Wi-fi gratuit