SureStay Hotel by Best Western Santa Cruz - Image 1

SureStay Hotel by Best Western Santa Cruz - Room

SureStay Hotel by Best Western Santa Cruz

Name: SureStay Hotel by Best Western Santa Cruz
Address: 516 Water Street, Water Street Corridor, Santa Cruz, California, United States of America, Santa Cruz, Santa Cruz County, United States of America
Rating: 7.87

"Loved the food"

"Clean rooms"

Amenities

Parking
Swimming pool
Non-Smoking Rooms
Housekeeping
Golf Course (nearby)
Beach (Nearby)

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Property description

Take advantage of recreation opportunities such as an outdoor pool, or other amenities including complimentary wireless internet access and a television in a common area.

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Guest reviews

7.9

Good

Based on 1,000 verified reviews

Who stays here?

Business

17%

Couple

25%

Family

44%

Group

8%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

Reviews of SureStay Hotel by Best Western Santa Cruz describe a simply furnished, conveniently located motel with some friendly, helpful staff, but note recurring cleanliness and maintenance problems, inconsistent service availability, and a basic overall setup with limited amenities.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

8

Russell

Mar 5, 2026

·

Stayed 4 nights

clean room, needs updating, more hooks or shelves or towel bars to keep items at hand.

4

Nichole

Feb 14, 2026

·

Stayed 2 nights

Staff, room & amenities

10

Melvin

Jan 8, 2026

·

Stayed 1 night

It was great

8

Judy

Dec 6, 2025

·

Stayed 3 nights

Lots of parking. And the staff was excellent. Only issue I had was someone went into my room while I was gone and put a closed bottle water on top of the tv stand. And I had the do not disturb sign hanging outside. I informed the manager and he said he would look at the video BUT I have not heard from them at all. After this incident I did not sleep at all. I was scared of someone coming in my room again. Luckily I checked out the next day.

10

Michelle

Nov 30, 2025

·

Stayed 5 nights

Very helpful, quite, clean, and comfortable couldnt ask for more.

516 Water Street, Water Street Corridor, Santa Cruz, California, United States of America

Location

With a stay at SureStay Hotel by Best Western Santa Cruz, you'll be centrally located in Santa Cruz, a 4-minute drive from Santa Cruz Beach Boardwalk and 6 minutes from Monterey Bay. This hotel is 2.9 mi (4.6 km) from University of California, Santa Cruz and 4.9 mi (7.8 km) from Capitola Beach.

Ocean Street(0.1 miles)

Pacific Avenue(0.5 miles)

Santa Cruz Mission State Historic Park(0.5 miles)

Santa Cruz Museum of Art and History(0.6 miles)

Mission Santa Cruz(0.6 miles)

Mimi De Marta Dog Park(0.8 miles)

More location info

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 23:00

Before 11:00

Security deposit

USD 100 per accommodation on arrival.

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

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