Is parking available at the property?

Limited parking is available on-site, with a nearby parking fee of approximately AUD 35 per night. Parking height restrictions apply.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is served on weekdays from 6:30 AM to 10:30 AM and on weekends from 7:00 AM to 11:00 AM for a fee of approximately AUD 32 for adults and AUD 11 for children.

Does the property allow pets?

Pets are not allowed at the property, but service animals are exempt from this policy.

What are the standard check-in and check-out times?

Check-in is at 2:00 PM and check-out is at 11:00 AM. Early check-in and late check-out may be available upon request, subject to availability and potential additional charges.

What accessibility features does the property offer for guests with disabilities?

The property features step-free entrances and wheelchair-accessible facilities, including public areas and rooms. Specific details on bathrooms and pool access features are not provided.

What is the location of the property in relation to key landmarks?

The hotel is centrally located in Melbourne, within a 15-minute walk of Crown Casino and Melbourne Central. It is 1.2 miles from the Royal Botanic Gardens and 1.6 miles from Marvel Stadium. Nearby attractions include Melbourne Skydeck, Eureka Tower, and Southbank Promenade, all within 0.1 miles.

What are the policies for guests staying with children?

Children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.

What are the policies regarding extra beds and cribs?

The property offers rollaway beds for a fee of AUD 50 per stay. Availability is subject to request and confirmation.

Mercure Melbourne Southbank Hotel Accommodation

Average nightly price at Mercure Melbourne Southbank by month, last 12 months (USD)
Month	Average price
January	US$166
February	US$145
March	US$146
April	US$106
May	US$109
June	US$99
July	US$103
August	US$109
September	US$150
October	US$148
November	US$160
December	US$147

What guests think

At Mercure Melbourne Southbank, travellers consistently praise the central, walkable Southbank location, while feedback is mixed on dated rooms and bathrooms, variable housekeeping standards, and operational issues such as lift delays, weak showers, and temperamental air-conditioning.

Staff are frequently described as friendly and helpful, though some report unattended reception, long check-in queues, and impersonal kiosk-based processes. Rooms are generally quiet and comfortable with occasional great views, but several note small or basic layouts, noise from streets or doors, and inconsistent maintenance. Breakfast is often praised for quality and value, while on-site dining and room service can be limited or inconsistent; parking is via a nearby public car park with ticket validation and varying costs. Expect a convenient base with trade-offs in polish and consistency.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Parking is via the adjacent public car park with hotel validation; many find it easy, but some cite confusing access, higher costs, or long queues. Renovations and occasional lift outages created delays around the entrance or vertical access.

Related guest reviews

4

Julie

27 Aug 2025

·

Stayed 3 nights

No staff around for check in which was disappointing, paid for a deluxe King bed/room which ended up being 2 singles pushed together. Unfortunately no parking onsite. You have to park your car in the public carpark around the corner and walk back to the hotel which is annoying for unloading luggage. TV has no facilities for cable channels or to use streaming services. Overall average stay. Felt it was overpriced for what we got.

10

donna

20 Oct 2025

·

Stayed 7 nights

Loved that the parking was easy to access, easy walking to many eateries and entertainment.

8

Rital

28 Jan 2024

·

Stayed 1 night

Great location. Plenty of dining options available around the property. Parking available at Wilson. Hotel validated parking. $30 per night. Be sure to print your tickets and bring it to the reception for them to validate it instead of tapping your card to get in the parking lot!

6

Steve

14 Mar 2023

·

Stayed 1 night

Rooms were clean and Staff were helpful with early check in. Parking through Hotels.com was supposed to be $30 but we were told to park next door for a daily rate of $84.

6

SIMON

29 Sept 2025

·

Stayed 2 nights

Great self check in. Only one lift working during two day stay over a public holiday long weekend. Not great with long waits. Worst shower water pressure ever experienced that was barely a trickle everytime. Twin room booked into an accessible room was not what was expected that we paid for. Overall disappointing stay.

10

Lee

20 Dec 2025

·

Stayed 1 night

Good location, car park next door

10

Chantelle

18 Jul 2023

·

Stayed 3 nights

Currently undergoing renovation around the front entry, made it difficult to get our pram to the lifts when people were being attended to at reception. Overall great location and family friendly.

8

Shane

21 Apr 2025

·

Stayed 1 night

Good property. Some issues with the room card. Sorted by property manager. Difficult if you are driving to access. Otherwise short walk to city centre casino and convention centre

10

Michele

8 Nov 2023

·

Stayed 4 nights

This hotel is close to everything at Southbank and walking distance from the city. There is also a taxi rank across the street. The staff are friendly. The price was very reasonable. Breakfast was pretty good (discounted if ordered the day before). The cleaning provided during the stay was basic (eg no clean wine glasses provided and no dishwashing liquid provided to wash them - fairly minor quibble). We needed the air conditioning to be cranked to high to keep the room from being stuffy, even though it wasn’t hot outside.

10

Terry

14 Oct 2025

·

Stayed 1 night

The room was good and the parking very convenient

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Cleanliness feedback is mixed: many rooms are described as clean or spotless, but recurring complaints cite mouldy or dirty bathrooms, bad odors, and inconsistent housekeeping (missed services and supplies not replenished).

Related guest reviews

6

Bri

7 Nov 2024

·

Stayed 2 nights

Room cleanliness requires improvement Location very convenient for work requirements

6

Lisa Gaye

9 Jul 2024

·

Stayed 4 nights

Great location. However, we were here for a 4 night family holiday (4people in a small room) and the service was below average. Our room was only ever serviced the first morning, then never cleaned again. Our rubbish was never cleared, no washing-up supplies or bowls in the kitchenette, no fresh towels. Even with numerous requests to reception for room servicing it still didn’t happen. Very disappointed!!!

4

Derek

6 Nov 2025

·

Stayed 2 nights

Check in experience was poor. The digital screen stated the wrong room type, so we had to queue for 15+ minutes to check in with the one and only person on the desk. Other staff walked by the queue of people multiple times. The room was tired and in need of updating. It also didn’t feel clean, especially under the bed or sofa bed. I found 2 coffee cup lids (not ours) and a dust. I didn’t want to walk bare feet on the carpet. The only thing going for this hotel is the location.

10

Tanya

17 Nov 2025

·

Stayed 1 night

The room was clean and spotless. Very nice.

10

Michelle

5 May 2025

·

Stayed 2 nights

Great location, clean hotel.

6

Rakesh Parashuram

3 Feb 2024

·

Stayed 5 nights

Bedsheets were not replaced and couple of towels were not replaced too. Sugar sachets were not refilled.

6

Robyn

27 Aug 2025

·

Stayed 1 night

Great location and friendly staff, let down by bad smell in room and empty soap dispenser in shower. Shower looks like it needs a really good deep clean. Issues reported to management on checking out.

6

Kylie

2 Apr 2025

·

Stayed 1 night

Generally the stay was fine, but the state of the shower was not great, they need to update them or regrout, there was mould on the that base, grout.

6

Melanie

4 Oct 2025

·

Stayed 1 night

The lobby was great but the rooms were small. Our bathroom was dirty with the floor looking like it hadn't been cleaned as it had black marks and a long black hair on the floor also the toilet continued to run when flushed

2

Simone

7 Jun 2025

·

Stayed 2 nights

Shower filthy. Mugs dirty. Grot around kitchenette sink and taps, power switches... I dont mind if a hotel is out dated as this one is, so long as it is clean but this one was far from clean. Receptionist fairly dismissive when told of conditions.

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are basic and sometimes dated; some are compact while others are reasonably sized with comfortable beds and occasional city or river views. Recurring issues include weak water pressure, hot or noisy air-con, street or corridor noise, and split 'king' beds.

Related guest reviews

6

Chris

11 Dec 2025

·

Stayed 1 night

Dated rooms and building

6

Dieter

14 Nov 2024

·

Stayed 2 nights

The hotel is well positioned and easy to get in and out. A few issues with the room. One of the down lights flickered. Toilet seat was very loose. Water pressure in the shower was very low.

8

Natasha

21 May 2025

·

Stayed 3 nights

Really nice hotel, great location & breakfast. Room was quite stuffy as windows can’t open and aircon didn’t cool very well but rooms were nice. Really good overall and great value. Thanks :)

6

SIMON

29 Sept 2025

·

Stayed 2 nights

Great self check in. Only one lift working during two day stay over a public holiday long weekend. Not great with long waits. Worst shower water pressure ever experienced that was barely a trickle everytime. Twin room booked into an accessible room was not what was expected that we paid for. Overall disappointing stay.

8

Kirsten

15 Sept 2025

·

Stayed 2 nights

Friendly staff, great location. Bathrooms need renovating but were clean. The only issue i had was that i asked for a king bed, which was 2 singles pushed together. One mattress was higher than the other. Not a comfortable sleep.

6

michael

16 Feb 2025

·

Stayed 1 night

Friendly staff, average view of a construction site out the window. Aircon didn't work kept switching to hot air

10

Bruce

26 May 2025

·

Stayed 1 night

Spotless room overlooking the river and city skyline.

8

Brody

1 Apr 2025

·

Stayed 5 nights

Good stay. Rooms feel a bit tired.

6

Angela

19 Dec 2024

·

Stayed 1 night

Great position, easy walking to city! Only issue was demolition site right opposite our room 605 jackhammering all day! If you plan to have a siesta so you can enjoy a late night- make sure your room faces away from the Yarra!

6

Abby

17 Sept 2025

·

Stayed 1 night

Was able to check in early. Room was large and clean. Blinds not blockout and street noise from first floor very noisy.

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is mixed: many guests find staff friendly and helpful, but several report unattended or slow reception, long queues, and impersonal self-check-in, with occasional billing or request mishaps.

Related guest reviews

8

Stephen

13 Oct 2025

·

Stayed 1 night

The location was ideal for my needs. The check-in and check-out experience could have been improved; I don't understand why it takes so long to wait in a queue.

6

Victoria

8 Nov 2025

·

Stayed 1 night

- The room still had the previous guests takeaway in the fridge. - Staff were not very friendly. - We were also charged again for the stay which we had already paid for 6 months prior. Had to follow up the refund which is still not processed.

4

Paula

12 Jul 2024

·

Stayed 1 night

Bathrooms need redoing. I’ve stayed in a handful of rooms at this property and all showers leak water all over the bathroom floor. Check in is extremely impersonal due to the kiosks in reception.

10

John

27 Oct 2025

·

Stayed 3 nights

Helpful staff

10

ALAN

31 Oct 2025

·

Stayed 1 night

Friendly staff. Clean room close to public transport.

2

Jurgen

18 Nov 2025

·

Stayed 2 nights

They don't accept cash as payment. What a joke. No one at reception when you arrive took 30 minutes to find someone. Never again customer service very poor.

2

Isobel

13 Jun 2024

·

Stayed 1 night

I arrived to check in at 10pm and despite having “24 hr” reception I (with my sleeping baby in pram) stood outside and pressed the buzzer. No answer. Multiple times. While standing outside I rang the reception phone number. No answer. Multiple times. I finally get into the lobby as another guest swiped in and again multiple phone calls and no answer then finally someone emerges from “the office” not acceptable service

8

ALAN

11 Nov 2023

·

Stayed 1 night

Overall very good but disappointed with check in. Arrived to a big queue with only 2 serving of which one was on a long phone call. With another walking around and after about 10 minutes decided to serve.

10

Darren

31 Aug 2025

·

Stayed 2 nights

Fantastic location with easy access to many things, great staff as well makes this a great stay

6

Suellen

26 Jan 2026

·

Stayed 2 nights

Nobody at checkin desk. Waited for ages and had to get cafe staff to go get someone. Same again later when we had to validate parking. Room not seviced so had to go and request extra tea and milk. Paid a high price for a busy time, so expected better staffing.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Location is a standout: steps from Southbank, riverside dining, Flinders Street Station, and CBD attractions, with easy access to trams and trains; several note it is central yet surprisingly quiet.

Related guest reviews

10

Pierre

14 Mar 2023

·

Stayed 3 nights

Great location in Southbank, close to everything in Southbank and the CBD. Easy cab or train options too.

8

Alison

3 Jan 2025

·

Stayed 2 nights

The property is clean and affordable. It is conveniently located in the heart of Melbourne.

10

John

4 Nov 2025

·

Stayed 4 nights

Great location walking distance to many attractions including resturants, pubs, shops and city and river attractions.

10

Terry

22 Oct 2025

·

Stayed 1 night

Overall very impressive hotel. 1min walk to southbank bars, Flinders Street station, Yarra river

8

Gerald

31 Aug 2025

·

Stayed 3 nights

Convenient location on Southbank .

10

Kevin

16 Oct 2025

·

Stayed 2 nights

Great location and hotel

10

Karen

5 Jun 2024

·

Stayed 3 nights

Amazing central location.. walking distance to loads of attractions and public transport. In the midst of multiple restaurants and very little noise.

10

Philip

24 Feb 2024

·

Stayed 1 night

Great Location as right on Southbank and a short walk to the CBD, we stay here a most times when we come into the city

8

Ruth

18 Jan 2025

·

Stayed 5 nights

Great location for walking access to Melbourne Park and the CBD.

10

Gordon

12 May 2025

·

Stayed 1 night

Centrally located. Trains 5 minutes away.

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast is frequently praised for quality and value, though some found items cold or options limited; bar/restaurant hours and room service quality can be inconsistent.

Related guest reviews

10

Roger

19 Jan 2023

·

Stayed 1 night

Property is ideally placed for city activities. Staff were pleasant and efficient. Breakfast served onsite was comprehensive for all tastes.

6

Robyn

8 Apr 2025

·

Stayed 2 nights

Food service is very poor both in quality and getting room service orders correct.

8

Duncan Ryan

29 Sept 2025

·

Stayed 2 nights

Breakfast was outstanding

4

chantelle

25 Apr 2023

·

Stayed 3 nights

It is fantastic that it is located in the heart of Southbank and within walking distance to most places, however the rooms are tiny, we had no hot water for the first day and a half. The parking was expensive and the onsite restaurant for breakfast was terrible

10

Rick

15 Jun 2025

·

Stayed 3 nights

Pub closed on Sunday night Limited dining

6

Ash Van

19 Jun 2023

·

Stayed 2 nights

Had some issues. Breakfast was disappointing. Was told by waiter that scrambled eggs was the only option after i asked for poached eggs. Later decided to cancel my next day breakfast to be advised no there is a chef there to cook you eggs how you like. Sunny-side up etc. Doors locked at 9pm. I came back and got in fine but was bailed up at entry door from a lady trying to get in to check in for the night. There was a staff member sitting at desk and would have seen this interaction and lady pacing outside.

10

Courtney

9 Apr 2025

·

Stayed 1 night

Great breakfast,delicious!

10

Michele

8 Nov 2023

·

Stayed 4 nights

This hotel is close to everything at Southbank and walking distance from the city. There is also a taxi rank across the street. The staff are friendly. The price was very reasonable. Breakfast was pretty good (discounted if ordered the day before). The cleaning provided during the stay was basic (eg no clean wine glasses provided and no dishwashing liquid provided to wash them - fairly minor quibble). We needed the air conditioning to be cranked to high to keep the room from being stuffy, even though it wasn’t hot outside.

2

Leisa

16 Apr 2023

·

Stayed 1 night

This hotel is way overpriced for what you see and experience. The room service pizzas were terrible, the appearance the taste and quality it was as though they’d run out of ingredients and rushed it not cooking it long enough .The shower door screeched very loud and a lot of mould in the shower. Filthy mugs and toilet on arrival. No exhaust fan in bathroom. Fridge was open switched off with a drenched towel sitting in it. Only 2 towels supplied but 4 people with our booking. No black tea bags. Very disappointed. The breakfast was ok.

10

Warren

21 Jul 2024

·

Stayed 2 nights

Great location. Good size rooms and bathroom. Great friendly service. Breakfast buffet was very good too.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
1	2	3	4	5	6	7
8	9	10	11 $273	12 $144	13 $164	14 $165
15 $85	16 $112	17 $156	18 $136	19 $126	20 $154	21 $165
22 $88	23 $115	24 $127	25 $176	26 $193	27 $476	28 $386
29 $103	30 $99

Su	Mo	Tu	We	Th	Fr	Sa
		1 $123	2 $184	3 $157	4 $221	5 $178
6 $98	7 $109	8 $113	9 $122	10 $116	11 $216	12 $182
13 $101	14 $86	15 $88	16 $87	17 $86	18 $108	19 $108
20 $81	21 $86	22 $86	23 $88	24 $90	25 $147	26 $219
27 $159	28 $156	29 $132	30 $137	31 $256

Mercure Melbourne Southbank

Prices for Mercure Melbourne Southbank

Monthly average prices

About this property

Location

Room options

Deluxe King River View Room

Superior Queen River View Room

Deluxe King Room

Standard Twin Room (Accessible)

Superior Twin River View Room

Standard Queen Room

Superior Family Room

Superior Queen Room

Standard Twin Room

Superior Twin Room

Guest reviews of Mercure Melbourne Southbank

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Mercure Melbourne Southbank

Prices for upcoming dates