The Level at Melia Castilla
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About this property
Amenities
Enjoy recreational amenities such as a 24-hour fitness center and a seasonal outdoor pool. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands.
Business amenities
Featured amenities include express check-in, express check-out, and dry cleaning/laundry services. Event facilities at this hotel consist of a conference center and 30 meeting rooms. Self parking (subject to charges) is available onsite.
Dining
Grab a bite at L'Albufera Restaurant, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Mingle with other guests at the complimentary reception, held daily. Relax with your favorite drink at the bar/lounge or the swim-up bar. A complimentary continental breakfast is served on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Rooms
Make yourself at home in one of the 84 guestrooms featuring minibars and espresso makers. Your pillowtop bed comes with premium bedding. 32-inch LED televisions with digital programming provide entertainment, while complimentary wireless internet access keeps you connected. Private bathrooms have designer toiletries and hair dryers.
Location
Located in Madrid (Tetuán), The Level at Melia Castilla is within a 10-minute walk of Plaza de Castilla and Gate of Europe. This hotel is 1.1 mi (1.8 km) from Bernabéu Stadium and 2 mi (3.2 km) from Hospital La Paz.
What's nearby
Paseo de la Castellana(0.1 Miles)
Azca Financial District(0.1 Miles)
Plaza de Castilla(0.4 Miles)
Gate of Europe(0.5 Miles)
Bernabéu Stadium(0.7 Miles)
Cuatro Torres Business Area(1.2 Miles)
Hospital La Paz(1.5 Miles)
National Auditorium of Music(1.6 Miles)
Golden Mile(1.9 Miles)
U.S. Embassy(2.1 Miles)
ABC Serrano(2.3 Miles)
University City of Madrid(2.5 Miles)
San Camilo Hospital Quirón(2.5 Miles)
El Corte Inglés(2.6 Miles)
Hospital Clinico San Carlos(2.6 Miles)
The nearest major airport is Adolfo Suarez Madrid-Barajas Airport (MAD)(10.3 Miles)
Laundry service
Elevator/Lift
Multilingual staff
Safe-deposit box
Bicycle rental
Garden
Location
Paseo de la Castellana (0.1 Miles)
Azca Financial District (0.1 Miles)
Plaza de Castilla (0.4 Miles)
Gate of Europe (0.5 Miles)
Bernabéu Stadium (0.7 Miles)
Cuatro Torres Business Area (1.2 Miles)
Room options
10
the Level, Grand Suite
Room details
Sleeps 2
678 ft²
13
the Level, Deluxe Room
Room details
Sleeps 2
280 ft²
14
the Level, Family Room, Connecting Rooms
Room details
Sleeps 2
678 ft²
10
Room (Premium Triple Room the Level)
Room details
Sleeps 3
398 ft²
14
Room (Family Communicated the Level 2+2)
Room details
Sleeps 2
678 ft²
11
the Level, Premium Room
Room details
Sleeps 2
398 ft²
15
the Level, Junior Suite
Room details
Sleeps 2
538 ft²
10
Castilla the Level
Room details
Sleeps 2
775 ft²
Guest reviews of The Level at Melia Castilla
Based on 83 verified reviews
What guests think
AI-generated summary based on recent guest reviews
Across recent reviews, The Level at Melia Castilla earns strong praise for its welcoming staff, comfortable and spacious rooms, and the exclusive Level lounge with snacks, drinks, and breakfast, though location is not central for sightseeing.
Read moreWas this helpful?
What guests think
Across recent reviews, The Level at Melia Castilla earns strong praise for its welcoming staff, comfortable and spacious rooms, and the exclusive Level lounge with snacks, drinks, and breakfast, though location is not central for sightseeing.
It sits outside the historic core, but a nearby metro stop and plentiful taxis ease travel, and Real Madrid’s Bernabéu is within walking distance. Families mention useful connecting rooms and practical layouts, and many see better value than comparable hotels in the center. Expect a comfortable, reliable stay suited to travelers who value convenience and calm.
Was this helpful?
AI-generated summary based on recent guest reviews
Facilities
The Level lounge is widely praised for included snacks, drinks and breakfast, with happy hour and all day beverages mentioned. Other facilities are rarely discussed in reviews.
Related guest reviews
JOSE ANTONIO
2 Oct 2025
·
Stayed 3 nights
Juliana
3 Oct 2022
·
Stayed 2 nights
Ruth
20 Feb 2023
·
Stayed 2 nights
Fabricio
25 Aug 2022
·
Stayed 2 nights
David
3 Jun 2023
·
Stayed 2 nights
Sven
1 Jan 2022
·
Stayed 5 nights
Gregers
6 Sept 2022
·
Stayed 3 nights
Joyce
5 May 2022
·
Stayed 7 nights
Kelly
31 Mar 2023
·
Stayed 6 nights
Jeri
13 Jun 2023
·
Stayed 2 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Cleanliness
Many reviews describe the hotel and rooms as very clean. One guest reported a cleanliness issue that management acknowledged.
Related guest reviews
pat
24 Jun 2023
·
Stayed 1 night
Yousef
1 Mar 2024
·
Francisca
30 Aug 2022
·
Stayed 2 nights
Kelly
31 Mar 2023
·
Stayed 6 nights
Alejandro
21 Jul 2023
·
Stayed 1 night
Was this helpful?
AI-generated summary based on recent guest reviews
Rooms
Rooms are widely described as comfortable and spacious, with options like connecting rooms and family layouts. Isolated comments mention limited TV channels or a need for refurbishment.
Related guest reviews
David
3 Jun 2023
·
Stayed 2 nights
Francisca
30 Aug 2022
·
Stayed 2 nights
Adolfo
3 Oct 2022
·
Stayed 3 nights
Gregers
6 Sept 2022
·
Stayed 3 nights
Warren
22 Nov 2025
·
Stayed 5 nights
Joyce
5 May 2022
·
Stayed 7 nights
Kelly
31 Mar 2023
·
Stayed 6 nights
Jeri
13 Jun 2023
·
Stayed 2 nights
Rafael
26 Aug 2024
·
Stayed 1 night
David
11 May 2024
·
Stayed 3 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Service
Service is frequently praised as friendly, attentive, and helpful, with staff in the Level lounge singled out. One guest reported poor follow up after raising a cleanliness concern.
Related guest reviews
pat
24 Jun 2023
·
Stayed 1 night
JOSE ANTONIO
2 Oct 2025
·
Stayed 3 nights
Yousef
1 Mar 2024
·
Ruth
20 Feb 2023
·
Stayed 2 nights
Joyce
5 May 2022
·
Stayed 7 nights
Jeri
13 Jun 2023
·
Stayed 2 nights
Bernadette
22 Apr 2024
·
Stayed 4 nights
Francisco Javier
28 Aug 2022
·
Stayed 7 nights
Elizabeth
19 Apr 2024
·
Stayed 2 nights
Alejandro
21 Jul 2023
·
Stayed 1 night
Was this helpful?
AI-generated summary based on recent guest reviews
Location
Not in the city center, but close to a metro stop and taxis, and convenient for the Santiago Bernabéu. Some guests still consider the location excellent.
Related guest reviews
Yousef
1 Mar 2024
·
Maria Liliana
13 Jul 2022
·
Stayed 1 night
Gregers
6 Sept 2022
·
Stayed 3 nights
Joyce
5 May 2022
·
Stayed 7 nights
Kelly
31 Mar 2023
·
Stayed 6 nights
Jeri
13 Jun 2023
·
Stayed 2 nights
David
11 May 2024
·
Stayed 3 nights
Elizabeth
19 Apr 2024
·
Stayed 2 nights
Was this helpful?
AI-generated summary based on recent guest reviews
Dining
Breakfast and the Level lounge’s snacks and drinks receive consistent praise, with some packages including access into the evening. A few guests also enjoyed the overall food and room service menu.
Related guest reviews
pat
24 Jun 2023
·
Stayed 1 night
Yousef
1 Mar 2024
·
Juliana
3 Oct 2022
·
Stayed 2 nights
Ruth
20 Feb 2023
·
Stayed 2 nights
David
3 Jun 2023
·
Stayed 2 nights
Joyce
5 May 2022
·
Stayed 7 nights
Kelly
31 Mar 2023
·
Stayed 6 nights
Jeri
13 Jun 2023
·
Stayed 2 nights
Was this helpful?
AI-generated summary based on recent guest reviews
guy
27 May 2026
·
Stayed 3 nights
CARLOS A
10 Apr 2026
·
Stayed 4 nights
Warren
22 Nov 2025
·
Stayed 5 nights
ALI
27 Oct 2025
·
Stayed 2 nights
Jeff
23 Apr 2025
·
Stayed 3 nights
FAQs about The Level at Melia Castilla
Is parking available at the property?
Self parking is available on-site for a fee of EUR 29 per day. Parking is limited, and a reservation is not required.
What type of breakfast is offered and what are the serving hours?
A complimentary continental breakfast is served on weekdays from 7:30 AM to 10:30 AM and on weekends from 7:30 AM to 11:00 AM.
Does the property allow pets?
Pets are not allowed at the property. However, service animals are exempt from this policy.
What are the standard check-in and check-out times?
Check-in is from 3:00 PM until 1:00 AM, and check-out is by 12:00 PM. Early check-in and late check-out are available for a fee, subject to availability.
What accessibility features are available for guests with disabilities?
The property features elevators, step-free entrances, and wheelchair-accessible facilities including the registration desk, public areas, and bathrooms. There is also a wheelchair-accessible pool.
What is the location of the property in relation to key landmarks?
The property is located in Madrid's Tetuán district, within a 10-minute walk of Plaza de Castilla and Gate of Europe. It is 0.9 mi (1.5 km) from Bernabéu Stadium and 2 mi (3.2 km) from Hospital La Paz.
Is there a swimming pool at the property?
Yes, there is a seasonal outdoor pool available from June 17 to September 1, with access from noon to 8:00 PM.
What are the policies for guests staying with children?
Up to 2 children aged 16 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.
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Instant AI responses are based on hotel information
Prices for upcoming dates
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|---|---|---|---|---|---|---|
Su | Mo | Tu | We | Th | Fr | Sa |
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Cheaper
Pricier
Average nightly price across deals, with taxes & fees.
Prices in USD for 2 guests, updated daily.
- 2026-09-22: NO DATA
- 2026-09-23: 451.4023751426392USD
- 2026-09-24: 432.67406982763674USD
- 2026-09-25: NO DATA
- 2026-09-26: 413.95813238632206USD
- 2026-09-27: 357.7979173496094USD
- 2026-09-28: 348.4275981748047USD
- 2026-09-29: NO DATA
- 2026-09-30: NO DATA
- 2026-10-01: 432.67406982763674USD
- 2026-10-02: 1085.8710204503175USD
- 2026-10-03: 414.9321634076233USD
- 2026-10-04: 329.6253294912415USD
- 2026-10-05: 626.4052794104005USD
- 2026-10-06: NO DATA
- 2026-10-07: NO DATA
- 2026-10-08: 461.72205926953126USD
- 2026-10-09: 360.72258850549315USD
- 2026-10-10: 1015.6137636279908USD
- 2026-10-11: 355.39827114154053USD
- 2026-10-12: 327.4455875612488USD
- 2026-10-13: 395.24216010592653USD
- 2026-10-14: NO DATA
- 2026-10-15: 1015.6137636279908USD
- 2026-10-16: 562.280258236023USD
- 2026-10-17: 324.216388USD
- 2026-10-18: 351.614956USD
- 2026-10-19: 416.686555USD
- 2026-10-20: 1015.6137636279908USD
- 2026-10-21: 500.4859367287903USD
- 2026-10-22: 633.433018791504USD
- 2026-10-23: NO DATA
- 2026-10-24: NO DATA
- 2026-10-25: NO DATA
- 2026-10-26: 698.4210039975586USD
- 2026-10-27: 451.4023751426392USD
- 2026-10-28: 367.92030776187136USD
- 2026-10-29: 336.3201814552002USD
- 2026-10-30: 304.33783559295654USD
- 2026-10-31: 310.1415387088623USD
- 2026-11-01: 301.384248USD
- 2026-11-02: 339.7847190073242USD
- 2026-11-03: 1085.8710204503175USD
- 2026-11-04: NO DATA
- 2026-11-05: 401.3082015003357USD
- 2026-11-06: 475.58027915618896USD
- 2026-11-07: NO DATA
- 2026-11-08: 1085.8710204503175USD
- 2026-11-09: 382.7401907961426USD
- 2026-11-10: 400.18620890283205USD
- 2026-11-11: 396.0682295510254USD
- 2026-11-12: 410.59218943289187USD
- 2026-11-13: 387.89386634228515USD
- 2026-11-14: 384.721559USD
- 2026-11-15: 310.517104USD
- 2026-11-16: 345.6041693877564USD
- 2026-11-17: 367.92030776187136USD
- 2026-11-18: 378.067399082428USD
- 2026-11-19: 367.92030776187136USD
- 2026-11-20: 350.7578449338989USD
- 2026-11-21: 339.4253190496826USD
- 2026-11-22: 324.7834288792725USD
Check-in must be done by someone who is at least 18 years old.
- Extra-person charges may apply and vary depending on property policy
- Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
- Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
- The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
- Special cancellation policies or charges may apply for group reservations (more than 8 rooms for the same property / stay dates)
- This property accepts credit cards and cash
- Safety features at this property include a smoke detector and window guards
- Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
- Cash transactions at this property cannot exceed EUR 1000, due to national regulations. For further details, please contact the property using information in the booking confirmation.
- The seasonal pool will be open from June 17 to September 01.
- Pool access available from noon to 8:00 PM.
- Up to 2 children 16 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
- Only registered guests are allowed in the guestrooms.
- The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
- This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).
- Self parking fee: EUR 29 per day
- Early check-in is available for a fee (subject to availability)
- Late check-out is available for a fee (subject to availability)
The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.
Popular amenities
Laundry service
Elevator/Lift
Multilingual staff
Safe-deposit box
Bicycle rental
Garden
Services
Elevator/Lift
Multilingual staff
Safe-deposit box
Laundry service
Bicycle rental
Ballroom
Luggage storage
Designated smoking area
Express check-in/check-out
24-Hour Front Desk
ATM/Banking
Banquet Hall
Concierge Services
Conference Center
Eco-Friendly Cleaning Products Used
Fireplace in Lobby
Reception (free)
Gift Shops or Newsstand
Laundry Facilities
Porter/Bellhop
Reception Hall
Tours/Ticket Assistance
Wedding Services
General
Free breakfast
Coffee/Tea in Common Areas
Handrails in Stairways
Snack Bar/Deli
Visual Alarms in Hallways
Wheelchair Accessible (Limited)
Parking (Wheelchair Accessible)
Wheelchair-Accessible Lounge
Wheelchair-Accessible on-Site Restaurant
Wheelchair-Accessible Pool
Wheelchair-Accessible Public Washroom
Wheelchair-Accessible Registration Desk
Activities
Garden
Fitness Center (24-hour)
Pool Sun Loungers
Pool (Seasonal Outdoor)
Television in Common Areas
Terrace
Parking
Electric car charging station
Parking (Limited)
Parking (Self) (surcharge)
Internet
Free wi-fi