Name: Home2 Suites by Hilton San Antonio Airport, TX
Address: 94 NE Loop 410, Shearer Hills - Ridgeview, San Antonio, Texas, United States of America, San Antonio, Bexar County, US
Price range: $109–$219 per night
Rating: 8.78

What guests think

At Home2 Suites by Hilton San Antonio Airport, TX, guests frequently praise clean, spacious suites with kitchenettes, a friendly front desk, and a convenient location near the airport, malls, and restaurants.

Several reviews cite inconsistent breakfast quality and service, occasional long or understaffed check‑ins, and recurring maintenance issues such as weak water pressure, slow drains, worn furnishings, and sporadic hot‑water outages. Facilities feedback is mixed: the airport shuttle is helpful but sometimes unavailable, one elevator has been out at times, and the small pool can feel crowded or unclean. Multiple guests report noise from rooms above and a number of car break‑ins in the parking area. Expect a convenient, suite‑style base near the airport with space and location advantages, but be mindful of these trade‑offs.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

Airport shuttle is widely used and convenient, though a few guests found it unavailable at times. There are recurring reports of one elevator being down and occasional pool issues (small, crowded or dirty).

Related guest reviews

6

Arelis

Jun 15, 2025

·

Stayed 1 night

The property offers free shuttle to the airport and when requested the service the front desk said" no driver available" i had to take an uber. Almost missed my flight.

10

Mary

Sep 24, 2024

·

Stayed 2 nights

The room was comfortable and clean. Breakfast was provided and was very good with choice of hot meals. Shuttle to and from airport worked out well too.

10

Rosario

Jul 28, 2024

·

Stayed 1 night

Convenient location to/from airport and 24 hour shuttle service available upon request. Spacious and comfortable room, very clean and friendly staff

10

Mary

May 20, 2025

·

Stayed 1 night

Clean, very friendly staff, easy to find, ridiculously close to the airport! Shuttle to the airport was easy to schedule and use and the driver was nice and helpful. Room was spacious and quiet.

2

Sarah

Sep 29, 2024

·

Stayed 3 nights

Cars broken into each night I was there. Elevator didn’t work and was broke. Man at front desk was extremely rude. Door lock didn’t work.

6

Raudel

Oct 27, 2024

·

Stayed 1 night

Property is in a great location and staff was friendly. One elevator was not working so travel up and down to rooms was time consuming. Our room was not prepared for us, towels were missing and body wash dispenser was not working. I also paid for a "Premium" room and am unsure what the difference is compared to a regular room. Maybe we were given the wrong room? The noise from outside the room was loud ( elevator, guests on floor above walking around). Breakfast was average.

8

MELYVETH

Jul 8, 2023

·

Stayed 7 nights

We stayed here for 7 days for my son’s graduation. Free delicious breakfast, close to airport, staff are accommodating, place is near shopping areas. They have a small swimming pool but gets overcrowded most of the time. Overall, this is a great place and highly recommended.

8

Tafhi

Apr 1, 2024

·

Stayed 2 nights

Check in wasn’t warm and inviting. I made mention of how lovely it smelled upon entering the lobby and the desk clerk didn’t acknowledge it at all. I wasn’t told where the elevators were nor what time breakfast was, which maybe she relied on the info being inside the key packet. Anyway, out of the entire stay, that and the second elevator being down, were the only negative aspects.

6

Brandi

Sep 4, 2024

·

Stayed 3 nights

My stay at Home2 Suites by Hilton San Antonio Airport had both positives and negatives. The staff were excellent, but several issues affected the experience. Upon arrival, the water was off for repairs, with notices saying it would be restored by 6 PM. When we checked in after this time, the water was still off, so we had to go out for dinner. We were unsure when the water was restored, which was inconvenient. Our first room had several issues: the TV was unplugged, the remote lacked batteries, some light fixtures were missing bulbs, and the shower doors were off track. The second room had additional problems: a non-working bedside outlet, food trash left by housekeeping, a poorly made bed with a fitted sheet that barely fit, and visible mold in the shower. The stairwells were dirty, with trash and food remnants on all three flights. Despite the hotel's eco-friendly claims, towels were replaced daily even when hung to dry. Breakfast was good with trays for taking food to your room. However, the ice maker on the second floor was out of order the entire stay. The gym was closed without explanation. The mall shuttle was convenient, but the airport shuttle was unavailable at 7:15 AM due to a lack of drivers, and the shuttle van’s inspection sticker was expired. In summary, while the staff were friendly and the mall shuttle useful, the hotel needs significant improvements in maintenance, cleanliness, and adherence to eco-friendly practices.

2

Lynn

Apr 16, 2024

·

Stayed 5 nights

No towel upon arrival. Pool was very dirty and hot water not working. Change hotel only after staying 1 night.

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AI-generated summary based on recent guest reviews

Cleanliness

Many reviews highlight very clean rooms and public areas. However, recurring maintenance and hygiene issues are noted, including slow‑draining tubs, low water pressure, worn carpets or furniture, occasional mold or odors, and sporadic hot‑water problems.

Related guest reviews

10

Gilberto

Jan 24, 2026

·

Stayed 1 night

Staff very friendly, breakfast is good, room clean, bathroom clean. Very comfortable. And close to the airport.

8

Rafael

Jul 9, 2025

·

Stayed 3 nights

The diverter valve in my room 411 was messed up and the water pressure was low because of it. Not the reason for the 4 stars tough. The reason for only 4 stars is the heavy set lady working the brekfast bar area was very rude to everyone.

4

Ashley

Jun 10, 2024

·

Stayed 1 night

Location is good but the room smell was horrible. It smellled like dust and mold.

10

Edward

Jan 26, 2025

·

Stayed 1 night

Clean and quiet room.

10

Valerie

Nov 23, 2025

·

Stayed 1 night

Awesome stay. Will be staying again soon. Enjoyed the breakfast and very clean room .

6

Carlos M.

Aug 30, 2025

·

Stayed 2 nights

This was an interesting stay. TV did not ever work Iron needs to be replaced, had to have one person hold the cord in one direction while another ironed or it would not stay on Tub would get clogged every time we showered Could not get full shower pressure since tub spout would not close completely and still dripped

10

Phillip

Feb 13, 2026

·

Stayed 1 night

The room was spotless, my only complaint and it’s a small one, is that the tub in the bathroom took a long time to drain after showering.

10

Pam

Apr 24, 2024

·

Stayed 2 nights

Property was very clean. Rooms were really big. Staff was very nice. Felt very safe there.

6

Brandi

Sep 4, 2024

·

Stayed 3 nights

My stay at Home2 Suites by Hilton San Antonio Airport had both positives and negatives. The staff were excellent, but several issues affected the experience. Upon arrival, the water was off for repairs, with notices saying it would be restored by 6 PM. When we checked in after this time, the water was still off, so we had to go out for dinner. We were unsure when the water was restored, which was inconvenient. Our first room had several issues: the TV was unplugged, the remote lacked batteries, some light fixtures were missing bulbs, and the shower doors were off track. The second room had additional problems: a non-working bedside outlet, food trash left by housekeeping, a poorly made bed with a fitted sheet that barely fit, and visible mold in the shower. The stairwells were dirty, with trash and food remnants on all three flights. Despite the hotel's eco-friendly claims, towels were replaced daily even when hung to dry. Breakfast was good with trays for taking food to your room. However, the ice maker on the second floor was out of order the entire stay. The gym was closed without explanation. The mall shuttle was convenient, but the airport shuttle was unavailable at 7:15 AM due to a lack of drivers, and the shuttle van’s inspection sticker was expired. In summary, while the staff were friendly and the mall shuttle useful, the hotel needs significant improvements in maintenance, cleanliness, and adherence to eco-friendly practices.

4

Yesef

Aug 19, 2023

·

Stayed 1 night

I stay in this hotel at least twice every year, and as recent as last May, and I’ve never seen this property so deteriorated as now. The carpets both in the halls and in the room were disgusting, at least the fourth floor. The service was suboptimal. During check in, they didn’t have my reservation and didn’t know how to find it. Hotels.com had to call them and get my reservation through.

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Rooms

Spacious suites with kitchenettes and practical layouts are a strong point. Some guests mention noise from upstairs or the lobby, dated or worn decor, loud AC, and beds or pillows that feel uncomfortable.

Related guest reviews

10

Gina

Apr 20, 2024

·

Stayed 5 nights

Rooms were spacious and had full fridge and dishes to use. Room was cleaned every day overall will definitely be staying there again on our next trip to San Antonio.

6

Mariam

Mar 9, 2024

·

Stayed 1 night

The beds are uncomfortable and the pillows are terrible! Take your own pillows if you want to be able to sleep. The sofa bed mattress is super uncomfortable and super squeaky. The room smelled like poop. Kitchen wasn’t stocked with cleaning supplies like other Home2Suites were. Not sure why mattresses and pillows are so uncomfortable now in hotels. I remember them being the comfiest a few years back but now they lack quality and comfort.

10

Mathew

Jun 1, 2024

·

Stayed 9 nights

The facilities were great, the room felt more like a little apartment with plenty of space.

10

Javier

Mar 16, 2024

·

Stayed 3 nights

I really liked the the room had a lot of counter space and kitchenette with a large fridge. I especially liked the blackout curtain between the sofa area and the the bed. This allowed me to get ready without disturbing my husband and son while they slept. That was a nice feature.

4

David

Mar 12, 2024

·

Stayed 1 night

I was put in room 115. It is close to the dining area. I could hear everything in the lobby and the dining are. It was like trying to sleep in a busy kitchen. I would recommend they make that room a closet.

10

Kathy

Jun 25, 2024

·

Stayed 1 night

This property was clean, and the room was very spacious. It had a nice mini kitchen area and desk area which was great for getting work done and we were able to eat a meal in the room. The only thing I didn't like was that it seemed a little dark despite there being several lamps. The front desk was very accommodating in getting us a shuttle to the airport.

8

Dannielle

Feb 4, 2025

·

Stayed 1 night

Everything about this hotel is great (staff, clean, safe) except for one thing…a restful sleep. If you don’t pick to stay on the 4th floor, expect to hear the people above you. Are they pacing due to stress? Practicing jazzercise? Using high heels for the first time? You will ponder those questions as you lay awake due to the stomping. Oh and breakfast was weak at best. But, you’ll be too tired to care.

4

Ashley

Jun 25, 2024

·

Stayed 2 nights

The hotel needs renovations, especially for what they pay. The pictures on Expedia don’t match what they actually look like. It felt like a 70’s motel. Orange, yellow, green. Dirty, ugly lamps. The AC is so effing loud. It kept me up every night we were here & it doesn’t get cooler than 70°.. I had the AC set on 68° Auto & it never got below 72°F.. so I set it to 60°F Auto & it never got below 70°F.. after being in this San Antonio heat all day & coming back to a 70°F hotel room is nottttt it for me. If you like it hot, then this is the hotel for you. There was hair from previous people in the corners of the bathroom & in the shower. The pillows had no structure, they fall flat as soon as you lay on them. The lobby had like greasy floors, I’m assuming the housekeepers or front desk people don’t change out the mops or something. Front desk also needs work on customer service. There was a man when we checked out that like mumbled & didn’t smile. He also seemed like we inconvenienced him because we needed to checkout & he was in the middle of a conversation with another employee. The girls in the front when we checked in seemed so happy to be there (read this with sarcasm because they were not a delight). This hotel is like tucked in behind Pluckers (restaurant). We almost missed it when trying to find it. I wouldn’t stay here again. Just felt grimey. It was loud & so hot. I didn’t enjoy my stay especially for the price I paid..

6

Luis

Nov 12, 2025

·

Stayed 2 nights

I was given a different room than the one I reserved and also the beds were not very comfortable

10

Gisela

Nov 18, 2024

·

Stayed 2 nights

Nice clean spacey room

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Service

Many travelers praise friendly, accommodating staff. Others report inconsistent service—rude or unhelpful front desk interactions, room‑type mix‑ups, slow or uneven housekeeping, and check‑in frustrations.

Related guest reviews

2

Mark

Jan 30, 2025

·

Stayed 18 nights

My stay was terrible. This is a poorly-run hotel that does not put the customer first. Housekeeping only cleaned my room once during an 18-night stay. I kept complaining to the front desk and they would assure me the room would be cleaned today - and it never was. During the 18 nights, I saw the aftermath of 3 car break-ins (window on the parking lot, etc) and heard of several others. At checkout, the manager promised to mail me a certificate for a free future night at a Hilton - but I never got it. This should have been a nice stay, but the terrible service completely ruined it.

10

Gilberto

Jan 24, 2026

·

Stayed 1 night

Staff very friendly, breakfast is good, room clean, bathroom clean. Very comfortable. And close to the airport.

10

Mary

Dec 15, 2025

·

Stayed 2 nights

Very fresh and clean. Staff very helpful

2

Ariel

Oct 28, 2025

·

Stayed 3 nights

Staff was RUDE they gave us the Wrong room and said the rooms on Expedia are NOT guaranteed since it’s a 3rd party spoke with management and she was rude as well did not want to fix the problem they also have a huge sign on there wall saying “if not satisfied let’s make it right or the night is on us” they FAILED to provide that service. When I tried to dispute it with Expedia the hotel management turned them down as well. Never will I stay at this place. They need better staff and Management.

4

Brian

May 28, 2023

·

Stayed 4 nights

Got there and was told my room I reserved for over 3 weeks with 2 queen beds was not available so they put me in a king handicap room. I was traveling for over 9 hours with my 85 year old mother! I ended up sleeping on an uncomfortable couch bed. The next morning I was told I needed to move rooms that this room was reserved!!! We had people to meet so we had to pack everything and put it back in the car. When we returned they put us in a room with 2 queen beds. the next morning we went to take a shower and only 1 towel, wash cloth, & hand towel.

4

STUART

Aug 17, 2024

·

Stayed 1 night

The checkin was poor. We called and were told we could check in around 1. We got there at 2:30 and they would not allow to check in. They said the room was still not ready, despite being told it would be. Other than the one checkin lady everyone else was great

10

Gary

Mar 17, 2025

·

Stayed 5 nights

Staff were great. Rooms very clean and well appointed .

10

mary

Feb 11, 2025

·

Stayed 1 night

The staff, especially Jose at front desk was very accommodating.

2

Melanie D

Aug 20, 2024

·

Stayed 1 night

I do not recommend this facility. The staff was not friendly and provided no proper customer service. Several of us were complaining the facility had NO hot water. The receptionist stated maintenance was on the property earlier and thought the issue was resolved. We were exhausted and sweaty from being at the park all day - and now no hot water for a shower.

10

Anh

Oct 5, 2025

·

Stayed 1 night

The staff here are wonderful which makes the place amazing to stay at every time we are in town. Clean, comfortable, quiet

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Location

Very convenient for San Antonio International Airport and close to North Star Mall, restaurants, and shopping. Multiple reviews report car break‑ins in the parking area.

Related guest reviews

10

Marina

Oct 31, 2025

·

Stayed 1 night

Nice hotel conveniently located next to cluster of restaurants and excellent shopping mall, big clean room, attentive staff.

10

Gilberto

Jan 24, 2026

·

Stayed 1 night

Staff very friendly, breakfast is good, room clean, bathroom clean. Very comfortable. And close to the airport.

10

Karina Paola

Sep 22, 2025

·

Stayed 1 night

Esta cerca del North star mall, a unas cuadras un Walmart y en frente otro par de centros comerciales (Best Buy, Ross, Target,etc). El desayuno está completo. Los cuartos cómodos y amplios.

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2

Maria

Sep 30, 2024

·

Stayed 1 night

Unfortunately, my boyfriend's truck was broken into. Another man's truck was broken into also. I think they should have security personnel.

10

Abigail

Jun 29, 2025

·

Stayed 1 night

Stood here for just one night but was very pleased with my stay here. Room was very clean and staff was friendly. The city is just 15 minutes away which was nice if you want to explore for a bit. Lots of dining options around and local supermarkets.

10

Tanysha

Nov 11, 2024

·

Stayed 2 nights

Loved the property. some concerns about vandalism to two parked cars in one night on the property.

2

Daniel

Oct 25, 2024

·

Stayed 1 night

Me along with several others have their windows broken and things stolen

8

Tracy

Mar 16, 2025

·

Stayed 3 nights

Convenient location close to airport

2

David

Sep 18, 2024

·

Stayed 1 night

My pickup truck got broken into abd when I alerted the staff they did not seem to care at all this was something usual for them. They told me after the fact that it happens very often in that area.

10

Tania

Apr 26, 2024

·

Stayed 1 night

Nice and cozy stay. 5 minutes away from the airport

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Dining

Breakfast feedback is inconsistent: many describe it as good with hot options, while others found limited choices, items not replenished, or poor quality on some days.

Related guest reviews

10

JENNIFER NORMOYLE

Oct 27, 2025

·

Stayed 2 nights

Clean, quiet room, pleasant accommodating staff. Breakfast was adequate if uninspired

6

Juan

Jun 1, 2024

·

Stayed 2 nights

Breakfast was very bad, eggs were tasteless and cold; they ran out sausage. The expectation of a good breakfast we’ve experienced at other hotels was very disappointing.

10

Gilberto

Jan 24, 2026

·

Stayed 1 night

Staff very friendly, breakfast is good, room clean, bathroom clean. Very comfortable. And close to the airport.

8

Rafael

Jul 9, 2025

·

Stayed 3 nights

The diverter valve in my room 411 was messed up and the water pressure was low because of it. Not the reason for the 4 stars tough. The reason for only 4 stars is the heavy set lady working the brekfast bar area was very rude to everyone.

10

Christopher

Dec 27, 2022

·

Stayed 19,352 nights

Great location. Room was nice and large. Breakfast was good quality and selection.

4

Joe

Nov 22, 2023

·

Stayed 5 nights

Breakfast was never fully ready.

10

Valerie

Nov 23, 2025

·

Stayed 1 night

Awesome stay. Will be staying again soon. Enjoyed the breakfast and very clean room .

8

Dannielle

Feb 4, 2025

·

Stayed 1 night

Everything about this hotel is great (staff, clean, safe) except for one thing…a restful sleep. If you don’t pick to stay on the 4th floor, expect to hear the people above you. Are they pacing due to stress? Practicing jazzercise? Using high heels for the first time? You will ponder those questions as you lay awake due to the stomping. Oh and breakfast was weak at best. But, you’ll be too tired to care.

10

nancy

Nov 11, 2025

·

Stayed 2 nights

The hotel was clean and nice overall. Check-in was a little hectic — there were about five people in line when I arrived, and only one person working the front desk. I noticed an older lady tidying up around the front desk area, so at first I thought maybe she wasn’t clocked in yet. But then she started refilling the apple bowl and still didn’t help the young lady with glasses who was checking in guests. Breakfast on Sunday was amazing — everything was fresh, well-stocked, and tasty. Our room was clean and comfortable, although there was no shampoo in the dispenser. Luckily, there’s a Walmart nearby, so we picked some up ourselves. I did let the front desk know and asked that housekeeping come by the next morning while we were out to tidy up, take the trash, and restock items. Unfortunately, no one ever came, so we ended up taking out our own trash. Monday’s breakfast was completely different — the food wasn’t fresh, sausages were burnt and hard, the eggs were overcooked, and the bacon was too crispy. There were limited bagels, and the dairy items hadn’t even been put out yet, even though we went down around 8:15 a.m. (breakfast started at 6:30). The breakfast attendant seemed a bit bothered. When new food was finally brought out, one of the workers started filling up two large plates with rolls and bacon. All in all, it was still a comfortable stay. The TV had plenty of apps to choose from for movies, and the area felt good and safe.

10

Antoinette

Sep 26, 2025

·

Stayed 2 nights

Friendly staff very clean room, the breakfast was great

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AI-generated summary based on recent guest reviews

Month	Average price
January	$103
February	$129
March	$129
April	$122
May	$108
June	$109
July	$112
August	$115
September	$117
October	$123
November	$117
December	$109

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14 $152	15 $209	16 $168	17 $139	18 $126	19 $126
20 $109	21 $114	22 $119	23 $120	24 $115	25 $130	26 $121
27 $110	28 $139	29 $176	30 $176

Su	Mo	Tu	We	Th	Fr	Sa
				1 $167	2 $194	3 $177
4 $126	5 $187	6 $197	7 $184	8 $155	9 $177	10 $167
11 $161	12 $181	13 $188	14 $187	15 $177	16 $175	17 $167
18 $161	19 $209	20 $219	21 $209	22 $178	23 $143	24 $144
25 $115	26 $126	27 $147	28 $149	29 $132	30 $167	31 $123

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Monthly average prices

About this property

Location

Room options

Suite, 1 King Bed

Studio, 2 Queen Beds, Accessible

Studio, 1 King Bed, Accessible

Premium Studio, 2 Queen Beds

Studio, 2 Queen Beds, Accessible, Bathtub

Studio, 1 King Bed, Accessible

Studio, 2 Queen Beds

Suite, 1 King Bed, Accessible

Guest reviews

Fabulous

Who stays here?

What guests think

Property Policies

Check-in instructions

Security deposit

Good to know

Optional extras

FAQs about Home2 Suites by Hilton San Antonio Airport, TX

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Prices for upcoming dates