Fuli Hot Spring Resort

Location is very good, easy access to all the main attractions. Bed is very comfortable. The bath itself is connected to local hot spring water so it’s nice to have a bath after a long drive. Hotel facilities are a bit dated such as the gym. Swimming pool is not heated so not very child-friendly, but for adults it’s ok. On a hot day with 34 degrees Celsius, the not-heated-pool was closed for cleaning from 12pm to 3pm, which was a bit disappointing because it would’ve been nice to be in the pool on a hot day. Services weren’t great, especially the concierge team. We booked two rooms, the check in time was at 3pm so the reception told us to leave our luggage with the concierge. We gave the luggage to the team and informed them we’ve got two rooms, the team said we will just put everything in one room. We said well we travel as two families so we’ve got two rooms. They said yeah but easier for us to put everything in one room. Not great customer service but no problem we can sort out our own stuff. Dinner in the hotel is buffet style, lots of plant-based options. We tried to go there again on 2nd night, but a female reception staff gave us the wrong information, so in the end we realised we are not able to have dinner at the hotel, it would be good to speak with someone who can communicate more clearly in English as this is an international hotel with a lot of foreigners, that might help and avoid some of these misunderstanding situations.

環境非常糟糕，泳池很多小蟲，非常可怕，加價晚餐buffet，選擇超少只有5道菜，被吃完也不會補，房間整潔度很低，棉被很薄晚上睡覺很冷，房間煙味很重，健身房煙味更重，跟飯店反應都沒有處理。

Hotel overall had a bit of wear and tear, but everything worked. Breakfast was pretty good and had enough variety for kids. It was mandatory to wear a swim cap in the pool, but atleast they had some to use.

Property was nice, great breakfast however pool and hot tubs had biting ants everywhere and was not enjoyable! Pool challenging to get in and out for people with leg issues.

Hele fijne plek om te verblijven. Kamer en bedden geweldig. Ontbijt heel uitgebreid. Enige minpuntje was dat er niemand aanwezig was bij het zwembad en de hot springs tijdens openingstijden.

Almost nobody speaks english even thou they tried to help and explain everything. The building is a bit old could use some renovation. The pool was full of flies and leafs sadly. Overal the bed was great and we enjoyed the bath in the room.

Loved the hot spring pools - shame they were only open till 7pm

Despite ranking it 4*, I would call this a mid range hotel, but much better than many smaller options in the area. Location is good, less than 10 minutes walk inland from the Shuli pier. Even though it is a hot springs hotel, there is no outdoor hot springs. There is only hot springs water to fill up your private hot springs bath inside your room. There is a spa that costs extra, which I didn't try. Room is large, but overall a bit dated. Amenities wise, there is a tiny fitness room, but there are also majong and karaoke rooms that you can rent. Included breakfast selection was okay, with mostly Taiwanese breakfast items (few Western items).

Took an Expedia booking to get our 3rd night when desk said no vacancy. Check in at 3 but room was not ready until 4. Listing details mention laundry and cleaning/laundry 4 times but none available on site. Entire village shares 2 coin op machines 2 blocks away on street store front. On the plus side - deep soak bath in room was wonderful- bed better than most we have had in 2 weeks, generous breakfasts; great base near bus stop and ferry to other side of lake for gondolas up to aboriginal village museum at a huge amusement park, road and trail up Mount Maoli right above hotel provided great views of lake and mountains, tea research station first established by Japan in the ‘30s and birding as well as monkeys. Took high speed to Taichung then express shuttle to lake - taking bus directly back to Taipei in the morning.

四大一小入住 優點：地點離客運很近，附近也有租借腳踏車的地方，房間還算大間、有跑溫泉的房間（但很像在家裡泡浴缸的感覺？） 可以補強的地方：兒童遊戲室偏小、床也是一般標準雙人床（中間睡一個6歲以下的孩童偏擠）、早餐選擇不多、平日入住CP值偏低

The room was old with outdated furnishings and old carpet. There was a moist odor in the room at all times.

房間與浴室沒有分開，造成地毯全都是發霉的霉味。 也沒有除濕機。 房間設施老舊

The carpet is not clean and the bathroom got many moldy spots.

1. Hotel rooms are dirty – 2 out of the 5 rooms we booked over 2 days had cockroaches and room surfaces generally look unclean. This wasn't isolated to one floor but spread across both the 6th Floor (discovered on 1st day) and 3rd floor (2nd night). What came across as extremely upsetting was that the immediate response from the hotel staff was that "we just deinfested the week before" and a compensatory bag of snacks were given as an apology on our check out. The hotel could have do much more to salvage the situation. 2. Restaurant toilet is dirty – There was motion in 2 out of 4 cubicles 3. Restaurant food is horrible. Example, sashimi has clearly been refrozen multiple times. It was so bad, we walked down to the nearby small mom & pop store to had much better, cleaner and more importantly fresher food. I wouldn't pay to stay in this hotel despite the wonderful onsen facilities. The basics are all wrong!

浴室地板跟房間地板都沒有清理乾淨

The place is nice, but unfortunately we got eaten by bed bugs, literally 100+ bites. At least avoid room 1312.

浴室清潔再好一點就更好

Friendly and helpful staff in this convenient location. However, the rooms and hallways are worn and are ready for renovation or a deep clean and repair. The AC is slow to cool. I did not use the pool or other facilities.

Its was supposed to be a hot spring resort with private bathtub...but the whole room smells mold and in fact the tub itself had molds...the window blinds facing the window had a layer of molds. THE ROOM IS DEFINITELY HEALTH HAZARD.

一個號稱五星級的溫泉飯店，結果房間內的踢腳板居然是已經爛的可以了！房間外小陽台地面的造景燈光上也佈滿一張非常完整的蜘蛛網！

唯一缺點是晚上就寢時空調聲音太大

Room is big. Staffs are friendly. Great breakfest. Tub is big. In room hot spring makes everything perfect.

The room is big. The hot spring bath room is comfortable.

服務人員非常親切，本來是訂經典三人房，入住時通知安排升等為家庭房，本來非常開心，但進房後發現給了一間位在二樓陽台完全被遮住的家庭，即使飯店本來就不是主打觀景陽台，但窗外景色只有一片黑壓壓的牆，不免覺得有點壓迫感…無放鬆感

Never location and room. Hated that there was no bathroom door.

Great room, great location

Overall good experience, clean bathtub for onsen. Room lighting is all connected, can’t turn on night light, carpet is a bit humid. Better get rooms on the west side. Otherwise very little natural light except for washroom

房間很大，環境很舒服。

房內即有溫泉, 很棒. 可惜房內電燈沒有床頭燈或分區切換, 對於不同作息的同行者有困擾.

Despite ranking it 4*, I would call this a mid range hotel, but much better than many smaller options in the area. Location is good, less than 10 minutes walk inland from the Shuli pier. Even though it is a hot springs hotel, there is no outdoor hot springs. There is only hot springs water to fill up your private hot springs bath inside your room. There is a spa that costs extra, which I didn't try. Room is large, but overall a bit dated. Amenities wise, there is a tiny fitness room, but there are also majong and karaoke rooms that you can rent. Included breakfast selection was okay, with mostly Taiwanese breakfast items (few Western items).

整體的感覺非常好，尤其是服務人員的態度，很貼心，反應冷氣不冷時，馬上換一間房間，唯一可以再更好的是吹風機的風量很小，不過反應後也有馬上換一隻~

Location is very good, easy access to all the main attractions. Bed is very comfortable. The bath itself is connected to local hot spring water so it’s nice to have a bath after a long drive. Hotel facilities are a bit dated such as the gym. Swimming pool is not heated so not very child-friendly, but for adults it’s ok. On a hot day with 34 degrees Celsius, the not-heated-pool was closed for cleaning from 12pm to 3pm, which was a bit disappointing because it would’ve been nice to be in the pool on a hot day. Services weren’t great, especially the concierge team. We booked two rooms, the check in time was at 3pm so the reception told us to leave our luggage with the concierge. We gave the luggage to the team and informed them we’ve got two rooms, the team said we will just put everything in one room. We said well we travel as two families so we’ve got two rooms. They said yeah but easier for us to put everything in one room. Not great customer service but no problem we can sort out our own stuff. Dinner in the hotel is buffet style, lots of plant-based options. We tried to go there again on 2nd night, but a female reception staff gave us the wrong information, so in the end we realised we are not able to have dinner at the hotel, it would be good to speak with someone who can communicate more clearly in English as this is an international hotel with a lot of foreigners, that might help and avoid some of these misunderstanding situations.

Our staying experience was devastated by a single staff who appears to be very unfriendly. Before the second night, I went to the front desk and asked if they have any medication like Ibuprofen. There are two staffs there, and the younger one was trying to help me and understand my question. However, the older staff hijacked our conversations by saying that Ibuprofen is restricted drug in Taiwan and asked the younger staff to not get involved in this. The tone and the manner demonstrated by the older staff appear to me to be rude. I completely understand there maybe different local regulations on drug use, however, I was expecting better communication with respect, rather than being talked in an aggressive way like this. Later in the drug store, I found that ibuprofen can be easily purchased and is not restricted at all. Generally, as a guest, I do not feel welcomed in this property. This could be the only negative reviews I have left on Expedia after staying at many places.

房屋狀況尚可 服務人員很好

Staff was great! Helped us find our missing backpack on our way out. Very helpful and knowledgable about the area. Loved the mineral bath in the room and room was a lovely size!

非常感謝員工的所有幫忙.. 我帶行動不方便的 85歲媽媽出遊非常開心。

This place is amazing! Love the staff. Love the facilities.

Professional and super nice staff. We love the hot tub and swimming pool.

Took an Expedia booking to get our 3rd night when desk said no vacancy. Check in at 3 but room was not ready until 4. Listing details mention laundry and cleaning/laundry 4 times but none available on site. Entire village shares 2 coin op machines 2 blocks away on street store front. On the plus side - deep soak bath in room was wonderful- bed better than most we have had in 2 weeks, generous breakfasts; great base near bus stop and ferry to other side of lake for gondolas up to aboriginal village museum at a huge amusement park, road and trail up Mount Maoli right above hotel provided great views of lake and mountains, tea research station first established by Japan in the ‘30s and birding as well as monkeys. Took high speed to Taichung then express shuttle to lake - taking bus directly back to Taipei in the morning.

9/23 入住第一天剛好遇到下大雨，住在第二館，從大廳辦好入住手續要走到二館而雨勢非常的大，很感謝有飯店服務人員幫忙拖行李到對面⋯但你卻把行李露在外面一路淋著雨到對面⋯看來這間飯店的員工訓練素質真的需要加強⋯

Location is very good, easy access to all the main attractions. Bed is very comfortable. The bath itself is connected to local hot spring water so it’s nice to have a bath after a long drive. Hotel facilities are a bit dated such as the gym. Swimming pool is not heated so not very child-friendly, but for adults it’s ok. On a hot day with 34 degrees Celsius, the not-heated-pool was closed for cleaning from 12pm to 3pm, which was a bit disappointing because it would’ve been nice to be in the pool on a hot day. Services weren’t great, especially the concierge team. We booked two rooms, the check in time was at 3pm so the reception told us to leave our luggage with the concierge. We gave the luggage to the team and informed them we’ve got two rooms, the team said we will just put everything in one room. We said well we travel as two families so we’ve got two rooms. They said yeah but easier for us to put everything in one room. Not great customer service but no problem we can sort out our own stuff. Dinner in the hotel is buffet style, lots of plant-based options. We tried to go there again on 2nd night, but a female reception staff gave us the wrong information, so in the end we realised we are not able to have dinner at the hotel, it would be good to speak with someone who can communicate more clearly in English as this is an international hotel with a lot of foreigners, that might help and avoid some of these misunderstanding situations.

Convenient location and the in room hot spring is a big plus for our stay

Great room, great location

飯店就在日月潭水社公交站5分鐘路程, 交通十分方便.

Parfait endroit pour relaxer et 8 min de marche du lac et des restaurants et boutiques

Very comfortable stay in Sun Moon Lake near village. Walking distance to tourist bus and lots of restaurants. Kids loved the pool.

Despite ranking it 4*, I would call this a mid range hotel, but much better than many smaller options in the area. Location is good, less than 10 minutes walk inland from the Shuli pier. Even though it is a hot springs hotel, there is no outdoor hot springs. There is only hot springs water to fill up your private hot springs bath inside your room. There is a spa that costs extra, which I didn't try. Room is large, but overall a bit dated. Amenities wise, there is a tiny fitness room, but there are also majong and karaoke rooms that you can rent. Included breakfast selection was okay, with mostly Taiwanese breakfast items (few Western items).

Old property but clean and great staff. Short walkable distance to the bus station.

Took an Expedia booking to get our 3rd night when desk said no vacancy. Check in at 3 but room was not ready until 4. Listing details mention laundry and cleaning/laundry 4 times but none available on site. Entire village shares 2 coin op machines 2 blocks away on street store front. On the plus side - deep soak bath in room was wonderful- bed better than most we have had in 2 weeks, generous breakfasts; great base near bus stop and ferry to other side of lake for gondolas up to aboriginal village museum at a huge amusement park, road and trail up Mount Maoli right above hotel provided great views of lake and mountains, tea research station first established by Japan in the ‘30s and birding as well as monkeys. Took high speed to Taichung then express shuttle to lake - taking bus directly back to Taipei in the morning.

it's a good hotel. the facilities are new and children-friendly. Every spot is within 10 minutes walking distance. Will definitely visit again.

Hele mooie kamer, met ruim bed en verdiept bad. Ontbijt- en dinerbuffet waren ook heel goed en gevarieerd. Aanrader!

Selection of food for dinner was great! At breakfast I missed more fruit selection (dinner was good) and for cereals they have the sugarized ones, no granola. But these are wishes at high end. The staff was very friendly! Thanks for the later check out approval!

Hotel overall had a bit of wear and tear, but everything worked. Breakfast was pretty good and had enough variety for kids. It was mandatory to wear a swim cap in the pool, but atleast they had some to use.

很不錯的飯店，有點年代感，但設備有些看起來有老舊，需要花時間跟精神維護，整體感覺很不錯，但有些細節可以優化，會更棒。早餐、晚餐都很好吃。

A good mix of different options, always a pleasure to have breakfast there.

Buffet 食物中毒質素有待改善

1. Hotel rooms are dirty – 2 out of the 5 rooms we booked over 2 days had cockroaches and room surfaces generally look unclean. This wasn't isolated to one floor but spread across both the 6th Floor (discovered on 1st day) and 3rd floor (2nd night). What came across as extremely upsetting was that the immediate response from the hotel staff was that "we just deinfested the week before" and a compensatory bag of snacks were given as an apology on our check out. The hotel could have do much more to salvage the situation. 2. Restaurant toilet is dirty – There was motion in 2 out of 4 cubicles 3. Restaurant food is horrible. Example, sashimi has clearly been refrozen multiple times. It was so bad, we walked down to the nearby small mom & pop store to had much better, cleaner and more importantly fresher food. I wouldn't pay to stay in this hotel despite the wonderful onsen facilities. The basics are all wrong!

Overall good experience, clean bathtub for onsen. Room lighting is all connected, can’t turn on night light, carpet is a bit humid. Better get rooms on the west side. Otherwise very little natural light except for washroom

Room was clean and big with a large tub. Had no dinner plans and everything closes relatively early in sun Moon lake so decided to do the hotel buffet for dinner - it was awful, food was inedible but beer was included which was the only thing that made up for the fact that it was $60 USD per person.

Nice location and friendly staff. Great restaurant buffet