Name: Holiday Inn Express Fort St John by IHG
Address: 9504 Alaska Road, Fort St. John, Canada, Fort St. John, British Columbia, CA
Price range: US$109–US$210 per night
Rating: 8.55

What guests think

Reviews of Holiday Inn Express Fort St John by IHG highlight generally clean, spacious rooms, a popular pool and waterslide when operating, decent breakfasts, and easy parking for both cars and larger vehicles.

Multiple reviews mention pool or hot tub closures or a cold pool, and a few note worn furnishings, small maintenance problems, or housekeeping misses. Service is widely praised as friendly and accommodating, though there are isolated complaints about miscommunication and trouble entering at night due to a nonworking doorbell. The location is close to restaurants and shopping, with some walkable options, but a couple of guests raised safety concerns about the back parking area. Overall, expect a practical, comfortable stop with variable pool availability.

Facilities

Cleanliness

Rooms

Service

Location

Dining

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AI-generated summary based on recent guest reviews

Facilities

The pool, waterslide, and hot tub are big draws when working, but several guests encountered closures or a cold pool. Parking is generally easy, and the gym gets a nod, though a few raised safety concerns in the back lot.

Related guest reviews

10

Nicole

3 Jun 2025

·

Stayed 1 night

Booked a suite to host a birthday party and it was a huge success. The staff were friendly at check-in, the pool facilities were very nice (probably one of the nicer ones in the area), and the room was spacious. I would recommend this hotel for anyone staying in Fort St. John or for anyone who wants to host a children's party.

8

Darren

14 Dec 2024

·

Stayed 2 nights

The pool was closed which was a huge inconvenience for my family of six overall I really enjoy booking this hotel when I’m passing through

6

Greg

7 Dec 2024

·

Stayed 2 nights

The rooms and beds were good and the service was fine. When we booked we were not informed that the pool and hot tub were out of commission and we would have stayed elsewhere had we been informed . I think that is important especially with children .

8

Deborah

25 Mar 2025

·

Stayed 8 nights

We enjoyed everything. We had a great stay and would stay again. My husband really liked the gym.

2

Kyle

7 Dec 2024

·

Stayed 1 night

Only reason I booked this hotel was for the pool and slide for the kids , pool was out of order

10

Barb

27 May 2025

·

Stayed 1 night

Everything fine . No hot tub today!

10

Ivan

24 Jun 2023

·

Stayed 1 night

Clean, comfortable, friendly staff, clean pool and hot tub, and best continental breakfast I’ve had in a while. Definitely will be staying here again!

6

Amalyn

1 Aug 2025

·

Stayed 1 night

Parking accessible

10

Brianna

20 Aug 2025

·

Stayed 2 nights

It was easy to get to and lots of parking. Great location with restaurants, grocery stores, a mall and gas stations not too far away. The water slide in the hotel was fun!

10

James A

13 May 2024

·

Stayed 1 night

Towing a 30' trailer with my truck presents a challenge when it comes to parking. This location had everything I needed within walking distance and parking was a breeze.

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Cleanliness

Rooms are frequently described as clean, but there are occasional lapses, including a dirty room not serviced during a stay and an unclean pool area. Some wear and minor maintenance issues are noted (dated furnishings, broken fan, missing tub plug).

Related guest reviews

2

Theresa

24 May 2023

·

Stayed 1 night

I was on a “staycation” with my grandchildren, which I often do. Before booking the hotel, I went inside to ensure the pool, water slide & hot tub were operating. The desk clerk assured me they were. We quickly checked in; put our swimsuits on only to find the pool freezing cold & the hot tub not operating. The manager said it was a communication error as the hot tub hadn’t been working for weeks. On the plus side, they assured me they would refund my room charge for the night however, this meant changing, packing up & moving to Homes2Go, where everything was working. Additionally, I didn’t say anything but the holiday inn is also now looking very “tired”; super dark & the pool area was not clean

8

Brian

2 Jun 2025

·

Stayed 1 night

Convenient location. Close to food, gas etc. The room was a bit dated and the bathroom appliances were in need of a little attention (no plug for the bath tub, fan didn’t work). Otherwise very comfortable stay

10

Guy

5 Sept 2024

·

Stayed 1 night

Nice, clean hotel.

8

Andrea

15 Sept 2025

·

Stayed 1 night

The room was clean, the bed was comfortable, and the check-in was efficient and friendly. The breakfast was good (the pancake machine is fun to watch). My only complaints would be that some of the room furnishings are getting a bit shabby and should be replaced, and I didn't care for having identical mounted bottles for soap and hand lotion; it's too easy to accidently get the wrong one.

8

Jessica

15 Mar 2024

·

Stayed 3 nights

The hotel itself is a nice building, the pool is excellent for families, nice hot tub, nice pool with a fun water slide. Our room was perfect for our family, the only downfall is the room was pretty dirty. I had went down to the front desk and told them what was dirty and asked if it could be cleaned the next day, we were told yes, but during our 3 day stay the room wasn’t cleaned. On the walls there was something like pasta sauce of some kind or orange stuff on the walls and it never got cleaned. Ledges and the bathroom were fairly dirty still. The room itself was nice but it was dirty. Next time we’ll probably stay at a different hotel that is clean.

10

Loranne

20 Jul 2025

·

Stayed 1 night

Check in went smoothly and quickly. The room was huge and clean. The beds were comfortable. Breakfast was delicious and very filling.

10

Judy

21 Jun 2025

·

Stayed 1 night

Great staff clean modern rooms

8

Paula Dawn

28 Aug 2023

·

Stayed 2 nights

We have nice and easy stay in this hotel. The room was neat and clean, staff were friendly and the breakfast was good. It was also very convenient for shopping because of the proximity of the stores surrounding the area.

10

Susan

16 May 2025

·

Stayed 1 night

Clean room. Comfortable bed.

8

Jordan

25 Aug 2025

·

Stayed 2 nights

Clean with good breakfast

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Rooms

Rooms are generally spacious and comfortable, with many guests praising size and quiet stays. Some mention dated decor, noise from neighbors or traffic, and less satisfying pillows or TV channel selection.

Related guest reviews

8

Derek

24 Jul 2024

·

Stayed 1 night

Very friendly staff, easy Checkin and very convenient location. Rooms are spacious and clean.

10

Nicole

3 Jun 2025

·

Stayed 1 night

Booked a suite to host a birthday party and it was a huge success. The staff were friendly at check-in, the pool facilities were very nice (probably one of the nicer ones in the area), and the room was spacious. I would recommend this hotel for anyone staying in Fort St. John or for anyone who wants to host a children's party.

8

Ernest

20 Feb 2023

·

Stayed 1 night

Just a little bit noisy I can hear loud trucks throughout the night

6

jayson dennis

26 May 2025

·

Stayed 2 nights

The pillows and beds are horrible

8

Andrea

15 Sept 2025

·

Stayed 1 night

The room was clean, the bed was comfortable, and the check-in was efficient and friendly. The breakfast was good (the pancake machine is fun to watch). My only complaints would be that some of the room furnishings are getting a bit shabby and should be replaced, and I didn't care for having identical mounted bottles for soap and hand lotion; it's too easy to accidently get the wrong one.

10

Loranne

20 Jul 2025

·

Stayed 1 night

Check in went smoothly and quickly. The room was huge and clean. The beds were comfortable. Breakfast was delicious and very filling.

10

Judy

21 Jun 2025

·

Stayed 1 night

Great staff clean modern rooms

8

Pamela

30 Jul 2025

·

Stayed 1 night

Our room neighbour was really loud at night…. Only complaint. Everything else was great

8

Cindy

23 Dec 2023

·

Stayed 2 nights

Very quiet room :)

8

Bob

4 Dec 2023

·

Stayed 2 nights

Very good stay. Television is not good for selection or rental options

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Service

Staff are commonly described as friendly, helpful, and accommodating, with smooth check-ins and thoughtful assistance. A few reviews report poor communication about amenity outages, one rude interaction, and an after-hours entry issue.

Related guest reviews

2

Theresa

24 May 2023

·

Stayed 1 night

I was on a “staycation” with my grandchildren, which I often do. Before booking the hotel, I went inside to ensure the pool, water slide & hot tub were operating. The desk clerk assured me they were. We quickly checked in; put our swimsuits on only to find the pool freezing cold & the hot tub not operating. The manager said it was a communication error as the hot tub hadn’t been working for weeks. On the plus side, they assured me they would refund my room charge for the night however, this meant changing, packing up & moving to Homes2Go, where everything was working. Additionally, I didn’t say anything but the holiday inn is also now looking very “tired”; super dark & the pool area was not clean

8

Andrea

15 Sept 2025

·

Stayed 1 night

The room was clean, the bed was comfortable, and the check-in was efficient and friendly. The breakfast was good (the pancake machine is fun to watch). My only complaints would be that some of the room furnishings are getting a bit shabby and should be replaced, and I didn't care for having identical mounted bottles for soap and hand lotion; it's too easy to accidently get the wrong one.

4

Shondra

29 Dec 2025

·

Stayed 1 night

Not impressed with hotel. They lock the mains doors at night which is fine but don’t bother to put up a sign that the bell isn’t working or instructions of how to get in so they leave you out in the cold freezing. I ran out to het my son’s medicine from the truck so didn’t take my phone or my truck keys. (Used keyless entery) so was left waiting until someone finally noticed. It was -39 last night with the wind chill you should be embarrassed ! Not impressed!! Incredibly dangerous!

10

Pamela

14 Oct 2023

·

Stayed 1 night

The customer service is beyond excellent! Very impressed as you dont get that kind of service anywhere anymore. Great job!

10

Larry

24 Aug 2024

·

Stayed 2 nights

Great hotel. Relatively new and very well kept. Many restaurants within 5 min walk. Staff were well trained, very accommodating and service-minded. FO Manager who checked us in was quite exceptional. Would certainly stay here again and strongly recommend. Ty Ft St John Holiday Inn team.

6

Greg

7 Dec 2024

·

Stayed 2 nights

The rooms and beds were good and the service was fine. When we booked we were not informed that the pool and hot tub were out of commission and we would have stayed elsewhere had we been informed . I think that is important especially with children .

10

Lori

18 Sept 2025

·

Stayed 2 nights

The staff was very gracious in allowing our family to use the breakfast area to gather.

10

Youngmin

26 Aug 2023

·

Stayed 2 nights

Very kind receptionist.

10

Dustin

17 Jul 2024

·

Stayed 3 nights

The location was good for food options, but it’s the staff that made my stay enjoyable. I forgot shaving gel and toothpaste and the front desk staff were easily able to accommodate with a smile.

2

Pamela

1 May 2023

·

The staff on duty was extremely rude when we checked in. I didnt get the room i reserved and when i asked him to change it he said sure no problem but proceeded to put us in an identical but dirty room. Things were broken in the bathroom and every time we tried to communicate with him at the desk he wouldnt come out of the office. Very bad customer service. We wont recommend nor stay here again.

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Location

Convenient for food, fuel, and shopping, with easy access for travelers and some walkable options nearby. A couple of reviews mention concerns about a homeless camp near the back parking area.

Related guest reviews

8

Derek

24 Jul 2024

·

Stayed 1 night

Very friendly staff, easy Checkin and very convenient location. Rooms are spacious and clean.

8

Brian

2 Jun 2025

·

Stayed 1 night

Convenient location. Close to food, gas etc. The room was a bit dated and the bathroom appliances were in need of a little attention (no plug for the bath tub, fan didn’t work). Otherwise very comfortable stay

8

Rodney

10 Jun 2024

·

Stayed 1 night

Nice hotel. Homeless camp on the edge of the back parking lot was a concern.

8

Natalie

21 Jul 2025

·

Stayed 1 night

Easy, perfectly acceptable stop on the road.

10

Michael

28 Jul 2025

·

Stayed 1 night

Easy, convenient stop on our travel through.

8

Nhuong

27 Aug 2025

·

Stayed 1 night

The property was conveniently located.

8

Donnie

20 Oct 2023

·

Stayed 1 night

Some good restaurants within walking distance.

10

Gary

1 Jul 2023

·

Stayed 1 night

Close to a place to eat

10

Brianna

20 Aug 2025

·

Stayed 2 nights

It was easy to get to and lots of parking. Great location with restaurants, grocery stores, a mall and gas stations not too far away. The water slide in the hotel was fun!

10

James A

13 May 2024

·

Stayed 1 night

Towing a 30' trailer with my truck presents a challenge when it comes to parking. This location had everything I needed within walking distance and parking was a breeze.

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AI-generated summary based on recent guest reviews

Dining

Breakfast is often considered good and varied, though some guests found items not replenished or the quality lacking at times. Overall feedback on breakfast skews positive but inconsistent.

Related guest reviews

8

Robert

2 Jul 2025

·

Stayed 1 night

Breakfast wasn’t great, no bowls for cereal. Even when asked food wasn’t great at all. Clean rooms, nice pool 🏊‍♂️

8

Darci

20 Aug 2023

·

Stayed 1 night

It was clean, room was large enough for 5 and the breakfast had a good variety

8

Ludovic

8 Jun 2022

·

Stayed 1 night

The staff was nice the hotel is ok and clean. The breakfast buffet was not refilled regularly.

8

Andrea

15 Sept 2025

·

Stayed 1 night

The room was clean, the bed was comfortable, and the check-in was efficient and friendly. The breakfast was good (the pancake machine is fun to watch). My only complaints would be that some of the room furnishings are getting a bit shabby and should be replaced, and I didn't care for having identical mounted bottles for soap and hand lotion; it's too easy to accidently get the wrong one.

10

Loranne

20 Jul 2025

·

Stayed 1 night

Check in went smoothly and quickly. The room was huge and clean. The beds were comfortable. Breakfast was delicious and very filling.

8

Paula Dawn

28 Aug 2023

·

Stayed 2 nights

We have nice and easy stay in this hotel. The room was neat and clean, staff were friendly and the breakfast was good. It was also very convenient for shopping because of the proximity of the stores surrounding the area.

10

Ivan

24 Jun 2023

·

Stayed 1 night

Clean, comfortable, friendly staff, clean pool and hot tub, and best continental breakfast I’ve had in a while. Definitely will be staying here again!

8

Jordan

25 Aug 2025

·

Stayed 2 nights

Clean with good breakfast

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AI-generated summary based on recent guest reviews

Month	Average price
January	US$119
February	US$120
March	US$117
April	US$130
May	US$126
June	US$136
July	US$116
August	US$115
September	US$135
October	US$142
November	US$138
December	US$121

Su	Mo	Tu	We	Th	Fr	Sa
				1 $141	2 $122	3 $122
4 $153	5 $169	6 $172	7 $168	8 $151	9 $145	10 $115
11 $145	12 $146	13 $172	14 $169	15 $132	16 $116	17 $139
18 $139	19 $123	20 $164	21 $165	22 $145	23 $154	24 $141
25 $118	26 $135	27 $173	28 $170	29 $162	30 $153	31 $109

Su	Mo	Tu	We	Th	Fr	Sa
		1	2	3	4	5
6	7	8	9	10	11	12
13	14	15	16	17	18 $179	19 $179
20	21	22	23	24 $181	25 $160	26 $138
27 $161	28 $183	29 $210	30 $166

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Monthly average prices

About this property

Location

Room options

Room, 1 King Bed, Accessible

Standard Room, 1 King Bed

Suite, 1 Queen Bed

Suite, 2 Queen Beds

Suite, 1 King Bed with Sofa Bed

Standard Room

Standard Room, 2 Queen Beds

Suite, 1 King Bed, Accessible

Standard Room, Multiple Beds

Guest reviews

Fabulous

Who stays here?

What guests think

Property policies

Check-in instructions

Good to know

Optional extras

FAQs about Holiday Inn Express Fort St John by IHG

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