Terasu Riviera Maya Hotel & Spa, en Xcaret
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From
116 US$
/ noche
Acerca de esta propiedad
Recibe los cuidados que te mereces gracias al servicio de masajes o aprovecha instalaciones recreativas como una piscina al aire libre y muchas más.
Servicios
Recibe los cuidados que te mereces gracias al servicio de masajes o aprovecha instalaciones recreativas como una piscina al aire libre y muchas más.
Servicios empresariales
Tendrás check-in exprés, check-out exprés y consigna de equipaje a tu disposición. Se ofrece servicio de transporte al aeropuerto (ida y vuelta) de pago disponible 24 horas.
Comida
En Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret tienes un restaurante a tu disposición para comer algo. Se ofrece un desayuno a la carta todos los días de 07:30 a 10:30 con un coste adicional.
Habitaciones
Te sentirás como en tu propia casa en cualquiera de las 9 habitaciones con aire acondicionado, microondas y minibar. Descansa como nunca en una cama con edredón de plumas y ropa de cama de alta calidad. Las habitaciones disponen de balcón. La conexión wifi gratis te permitirá estar al tanto de todo. Para tus momentos de ocio, tendrás una Smart TV de 52 pulgadas con canales digitales. El cuarto de baño está provisto de ducha, cabezal de ducha tipo lluvia y artículos de higiene personal gratuitos.
Ubicación
Si decides alojarte en Terasu Riviera Maya Hotel & Spa Luxury Edition, en Xcaret de Playa del Carmen, apenas te separarán 15 minutos a pie de Xenses Park y Parque temático Xplor. Además, este hotel boutique se encuentra a 1,3 km de Parque temático ecológico Xcaret y a 1,8 km de Reserva natural Río Secreto.
Qué hay cerca
Xenses Park(0.3 millas)
Parque temático Xplor(0.6 millas)
Museo de Arte Popular Mexicano(0.7 millas)
Parque temático ecológico Xcaret(0.8 millas)
Reserva natural Río Secreto(0.9 millas)
Cenote Santa Cruz(1.7 millas)
Terminal Punta Venado(1.8 millas)
Centro comercial Centro Maya(3.5 millas)
Playa Playacar(3.6 millas)
Aviario Xaman Ha(4.4 millas)
Paseo del Carmen(4.4 millas)
Parque Los Fundadores(4.6 millas)
Quinta Avenida(4.6 millas)
Terminal marítima de Playa del Carmen(4.6 millas)
Escultura Portal Maya(4.6 millas)
Cozumel, Quintana Roo (CZM-A. Internacional de Cozumel)(17.7 millas)
Cancún, Quintana Roo (CUN-Cancún Intl.)(38.8 millas)
Ubicación
KM 283 acceso 1 Xcaret Fraccionamiento 1, lote 3, Rancho Viejo Xcaret, Xcaret, Playa del Carmen, Solidaridad, Estado de Quintana Roo, México
Xenses Park (0.3 millas)
Parque temático Xplor (0.6 millas)
Museo de Arte Popular Mexicano (0.7 millas)
Parque temático ecológico Xcaret (0.8 millas)
Reserva natural Río Secreto (0.9 millas)
Cenote Santa Cruz (1.7 millas)
Opciones de habitación
9
Habitación Deluxe, 1 cama de matrimonio grande, balcón
1 Cama Doble Extragrande
Capacidad: 2
312 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Microondas
7
Habitación Elite, 1 cama de matrimonio grande, balcón, en una planta alta
1 Cama Doble Extragrande
Capacidad: 2
312 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Microondas
13
Suite superior, 1 cama de matrimonio grande con sofá cama, balcón
1 Cama Doble Extragrande
y 1 Sofá Cama
Capacidad: 4
495 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Microondas
14
Suite de diseño, 1 cama de matrimonio con sofá cama, balcón, vistas al jardín
1 Cama Doble Grande
y 1 Sofá Cama
Capacidad: 4
667 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Microondas
7
Habitación Elite, 1 cama de matrimonio, balcón, en una planta alta
1 Cama Doble Grande
Capacidad: 2
291 ft²
BalcónAire acondicionadoConexión Wi-Fi (gratuita)Microondas
Reseñas de los huéspedes sobre Terasu Riviera Maya Hotel & Spa, en Xcaret
9.1
Genial
Basado en 232 comentarios verificados
Opiniones de los huéspedes
Resumen generado por IA en función de reseñas recientes de los huéspedes.
El hotel Terasu Riviera Maya & Spa, en Xcaret, es un pequeño hotel boutique en la jungla cerca de los parques Xcaret, ampliamente elogiado por su personal excepcionalmente amable, su ambiente tranquilo y sus memorables encuentros con la fauna, como los monos araña por la mañana.
Instalaciones
Limpieza
Habitaciones
Servicio
Ubicación
Comida
¿Te ha sido útil?
Opiniones de los huéspedes
El hotel Terasu Riviera Maya & Spa, en Xcaret, es un pequeño hotel boutique en la jungla cerca de los parques Xcaret, ampliamente elogiado por su personal excepcionalmente amable, su ambiente tranquilo y sus memorables encuentros con la fauna, como los monos araña por la mañana.
Los huéspedes lo describen como aislado y de difícil acceso; sin coche, es posible que deba depender de taxis más caros. Las instalaciones son sencillas: una pequeña piscina, un restaurante y un spa en el lugar; mientras que las habitaciones son generalmente cómodas, varias reseñas mencionan una conexión Wi‑Fi lenta o deficiente y algunos informan sobre olores a humedad o a alcantarilla o problemas de mantenimiento. Espere una base tranquila, orientada a la naturaleza, ideal para visitar los parques y disfrutar de un servicio cálido y personalizado, en lugar de las comodidades de un gran complejo turístico.
Instalaciones
Limpieza
Habitaciones
Servicio
Ubicación
Comida
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Instalaciones
Pequeño hotel boutique con una piscina compacta, un restaurante en el lugar y un spa/masajes; a muchos les gustaron los relajantes espacios de la jungla. Algunos señalaron que la piscina es pequeña o está a la sombra, cortes de energía ocasionales después de las tormentas y que el estacionamiento puede ser complicado.
Reseñas de huéspedes relacionadas
10
Nidia Axel Leija
1 ago 2025
·
Se alojó 2 noches
Excelente opción para llegar a descansar después de los Parques Xcaret, propiedad muy tranquila, excelente atención por parte de Fernando y Fanny. Incluye el Desayuno que estaba muy rico y la alberca aunque pequeña estaba limpia y muy fresca. Por la noche puedes cenar Pizza a la Leña o algunas otras opciones de menú del Restaurante Emilio’s, también muy rico! Hay monos alrededor que se acercan por la Mañana si les ofreces algo de fruta. Sin duda una excelente opción !!
Excelente opción para llegar a descansar después de los Parques Xcaret, propiedad muy tranquila, excelente atención por parte de Fernando y Fanny. Incluye el Desayuno que estaba muy rico y la alberca aunque pequeña estaba limpia y muy fresca. Por la noche puedes cenar Pizza a la Leña o algunas otras opciones de menú del Restaurante Emilio’s, también muy rico! Hay monos alrededor que se acercan por la Mañana si les ofreces algo de fruta. Sin duda una excelente opción !!
10
Pablo
30 may 2024
·
Se alojó 1 noche
In the middle of the riviera jungle, super close to XCARET, we got to live a great experience. Kind of tricky to get here, got lost a couple of times due to lack of better signs ( take Calle de los Monos). Totally recommend getting here in the morning for this same reason, it’s hard to find it when it’s darker since it’s in the middle of nowhere basically. That’s the beauty of this place! Super private and quite. Iguanas and Monkeys were everywhere early in the morning while having breakfast, we even got to feed the monkeys and had an amazing Massage at their Spa, up in a private roof by Kendra and Rene. The experience was amazing and would be coming back on our next trip to the riviera maya. Totally recommend staying here!
In the middle of the riviera jungle, super close to XCARET, we got to live a great experience. Kind of tricky to get here, got lost a couple of times due to lack of better signs ( take Calle de los Monos). Totally recommend getting here in the morning for this same reason, it’s hard to find it when it’s darker since it’s in the middle of nowhere basically. That’s the beauty of this place! Super private and quite. Iguanas and Monkeys were everywhere early in the morning while having breakfast, we even got to feed the monkeys and had an amazing Massage at their Spa, up in a private roof by Kendra and Rene. The experience was amazing and would be coming back on our next trip to the riviera maya. Totally recommend staying here!
8
Stacie
12 abr 2025
·
Se alojó 1 noche
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
10
Diana
6 ago 2025
·
Se alojó 1 noche
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
10
Abhishek
8 jul 2024
·
Se alojó 2 noches
Great location if you're visiting Xcaret or Xenses - it's just 5 minutes away! The staff is very friendly and courteous, they moved our room location to the one on the first floor since there are so many mosquitoes on the ground floor. The pool was out of service, but this was due to the Hurricane (Beryl) and understandable.
Great location if you're visiting Xcaret or Xenses - it's just 5 minutes away! The staff is very friendly and courteous, they moved our room location to the one on the first floor since there are so many mosquitoes on the ground floor. The pool was out of service, but this was due to the Hurricane (Beryl) and understandable.
10
kevin
26 feb 2025
·
Se alojó 3 noches
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
10
Sharon
4 abr 2025
·
Se alojó 1 noche
Fantastic location near Xcaret park, amazing staff, wonderful facilities, right in the heart of the jungle. Enjoy the peaceful surroundings, start and end your day with a visit from the spider monkeys, relax in the pool or have a message. A must visit for anyone wanting to enjoy all that nature has to offer.
Fantastic location near Xcaret park, amazing staff, wonderful facilities, right in the heart of the jungle. Enjoy the peaceful surroundings, start and end your day with a visit from the spider monkeys, relax in the pool or have a message. A must visit for anyone wanting to enjoy all that nature has to offer.
10
Angel
5 jun 2025
·
Se alojó 5 noches
Very quaint boutique hotel, with amazing staff, situated in the jungle, walking steps to Xcaret, Xplor and Xenses. Breakfast included and they have a restaurant for dinner. We were a family of 4 with 2 pre-teens and we always felt very safe. Service here felt very personalized. The highlight was definitely the spider monkeys where you can feed them. Cant wait to return.
Very quaint boutique hotel, with amazing staff, situated in the jungle, walking steps to Xcaret, Xplor and Xenses. Breakfast included and they have a restaurant for dinner. We were a family of 4 with 2 pre-teens and we always felt very safe. Service here felt very personalized. The highlight was definitely the spider monkeys where you can feed them. Cant wait to return.
10
Maira Alejandra
1 abr 2025
·
Se alojó 4 noches
Hotel and staff were amazing. The environment was Tropical and majestic. Was able to feed monkeys.Parking was difficult due to all trees. Hard to find if using Apple Maps recommend using google maps when traveling in Mexico.
Hotel and staff were amazing. The environment was Tropical and majestic. Was able to feed monkeys.Parking was difficult due to all trees. Hard to find if using Apple Maps recommend using google maps when traveling in Mexico.
10
Sharon
3 abr 2025
·
Se alojó 2 noches
Amazing place to stay, relax and get back to nature. From the outstanding employee, dining with monkeys and relaxing by the pool or at the spa. It's perfect!
Amazing place to stay, relax and get back to nature. From the outstanding employee, dining with monkeys and relaxing by the pool or at the spa. It's perfect!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Limpieza
Muchos huéspedes encontraron las habitaciones y las áreas limpias. Unos pocos informaron problemas graves, como ropa de cama manchada, olores a humedad o alcantarilla y, en ocasiones, un área de piscina sucia o turbia.
Reseñas de huéspedes relacionadas
10
Heather
18 jul 2023
·
Se alojó 2 noches
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
6
Michelle
31 mar 2025
·
Se alojó 2 noches
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
8
Stacie
12 abr 2025
·
Se alojó 1 noche
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
2
Kun
21 oct 2025
·
Se alojó 3 noches
We booked a three-night stay at this hotel but left right after checking in because the conditions were unacceptable. There was a large hole right at the entrance with no warning signs or barriers, which was a serious safety hazard—especially since we were traveling with our young child. The room itself was extremely dirty, with visible blood stains on the bed linens and a strong moldy odor. It was obvious the room hadn’t been cleaned properly. Within a short time of being in the room, our child developed a rash, so we left immediately and booked another hotel. This place was unsafe and unsanitary, and I would strongly caution anyone—especially families with children—against staying here.
We booked a three-night stay at this hotel but left right after checking in because the conditions were unacceptable. There was a large hole right at the entrance with no warning signs or barriers, which was a serious safety hazard—especially since we were traveling with our young child. The room itself was extremely dirty, with visible blood stains on the bed linens and a strong moldy odor. It was obvious the room hadn’t been cleaned properly. Within a short time of being in the room, our child developed a rash, so we left immediately and booked another hotel. This place was unsafe and unsanitary, and I would strongly caution anyone—especially families with children—against staying here.
10
kevin
26 feb 2025
·
Se alojó 3 noches
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
10
marlaina
24 nov 2024
·
Se alojó 1 noche
This hotel is a little treasure and i would absolutely recommend it! We checked in super later after being at Xcaret all day and when we drove up one of the staff came out to the car to greet us, carried our bags and showed us to our rooms. The rooms are clean, fridge was filled with drinks and snacks for purchase. Fresh fruit, Mexican bread, and eggs to order for breakfast. And we even had a surprise visit from a small family of spider monkeys! And it was very quiet.
This hotel is a little treasure and i would absolutely recommend it! We checked in super later after being at Xcaret all day and when we drove up one of the staff came out to the car to greet us, carried our bags and showed us to our rooms. The rooms are clean, fridge was filled with drinks and snacks for purchase. Fresh fruit, Mexican bread, and eggs to order for breakfast. And we even had a surprise visit from a small family of spider monkeys! And it was very quiet.
8
Kody
24 sept 2025
·
Se alojó 1 noche
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
2
karine
6 feb 2023
·
Se alojó 3 noches
While the room is impeccable and the housekeeper does everything to please you, we had to deal with an experience like never before. Extreme sewer smell in our room for the 4 nights and no matter what product they put we woke up with migraines every single day and it was impossible to interact in this room.had to sleep with windows open and could barely access bathroom due to this awful smell. Shower was plugged at all time it was used. Running non stop water was the only relief we could have to take down the smell. AWFUL.
While the room is impeccable and the housekeeper does everything to please you, we had to deal with an experience like never before. Extreme sewer smell in our room for the 4 nights and no matter what product they put we woke up with migraines every single day and it was impossible to interact in this room.had to sleep with windows open and could barely access bathroom due to this awful smell. Shower was plugged at all time it was used. Running non stop water was the only relief we could have to take down the smell. AWFUL.
8
CHRISITNA
3 feb 2025
·
Se alojó 7 noches
The staff is very nice and the room was clean every day.
The staff is very nice and the room was clean every day.
10
Michele
7 nov 2025
·
Se alojó 2 noches
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Habitaciones
Las habitaciones son generalmente cómodas, con un ambiente de jungla/casa en el árbol y algunos toques modernos; a menudo se elogian las camas. La conexión Wi‑Fi puede ser lenta o poco fiable y algunos huéspedes notaron olores, fugas o sofás cama incómodos, además de ruido diurno ocasional.
Reseñas de huéspedes relacionadas
10
HECTOR R
20 mar 2024
·
Se alojó 1 noche
Experiencia buena de hotel boutique, había una fuga en el lavabo la cual fue reparada a la brevedad, el contacto con el cliente pre llegada es muy bueno pero las claves que se nos otorgararon no fueron las adecuadas y llegando nos proporcionaron otras, el desayuno regular….. se me hace que podían hacerlo más especial, si pusieran más detalle en la preparación de los alimentos, el pan lo sirvieron frio … y el huevo con exceso de sal….. el personal es muy atento, el internet estaba muy lento pero el cuarto que nos tocó era muy bonito, el hotel está en buenas condiciones pero el área del exterior en la alberca no le vendría mal una pintada… la alberca no la usamos pero se veía decente la calidad del agua …
Experiencia buena de hotel boutique, había una fuga en el lavabo la cual fue reparada a la brevedad, el contacto con el cliente pre llegada es muy bueno pero las claves que se nos otorgararon no fueron las adecuadas y llegando nos proporcionaron otras, el desayuno regular….. se me hace que podían hacerlo más especial, si pusieran más detalle en la preparación de los alimentos, el pan lo sirvieron frio … y el huevo con exceso de sal….. el personal es muy atento, el internet estaba muy lento pero el cuarto que nos tocó era muy bonito, el hotel está en buenas condiciones pero el área del exterior en la alberca no le vendría mal una pintada… la alberca no la usamos pero se veía decente la calidad del agua …
6
Jennylyn
9 feb 2025
·
Se alojó 4 noches
Some rooms are a tree-house type which are charming but not safe for smaller kids especially when it rains because the wooden stairs would be slippery. Also, the railing bars are widely spaced, enough for a small child to get through and fall. During my stay, it rained hard and my room's ceiling leaked bad which disrupted my sleep and drenched one of my bags. I appreciated being moved to another room, but the disappointment had already settled in. I also gave 3 stars for cleanliness because of a cat that sat just about anywhere including dining tables after it meandered around on sodden ground. Furthermore, the dining area is open to air like a large pergola. Its roof leaked during rain, its ground uncomfortably wet and, generally, just alot of rainwater coming in due to lack of walls. As for the rooms, there is no complimentary bottled water so you either take one from bar ref for a fee, or fetch yourself some free water from a dispenser at the dining area, so good luck when it rains or when it's pitch dark outside. There was no stirrer or spoons in the room, either, for the coffee/tea.
Some rooms are a tree-house type which are charming but not safe for smaller kids especially when it rains because the wooden stairs would be slippery. Also, the railing bars are widely spaced, enough for a small child to get through and fall. During my stay, it rained hard and my room's ceiling leaked bad which disrupted my sleep and drenched one of my bags. I appreciated being moved to another room, but the disappointment had already settled in. I also gave 3 stars for cleanliness because of a cat that sat just about anywhere including dining tables after it meandered around on sodden ground. Furthermore, the dining area is open to air like a large pergola. Its roof leaked during rain, its ground uncomfortably wet and, generally, just alot of rainwater coming in due to lack of walls. As for the rooms, there is no complimentary bottled water so you either take one from bar ref for a fee, or fetch yourself some free water from a dispenser at the dining area, so good luck when it rains or when it's pitch dark outside. There was no stirrer or spoons in the room, either, for the coffee/tea.
8
Stacie
12 abr 2025
·
Se alojó 1 noche
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
The facility was very pretty and seemed updated but the pool area was small, dirty and in the shade. We didn't even use it. Also, we had our family of four in the room with a bed and sofa bed. I slept on the sofa bed with my daughter and it had a wooden beam going across so I had to sleep with my head at the feet area to avoid laying on the beam with my hip. Very uncomfortable. Also, there was no blanket or comforter for the sofa bed. When I asked they said they didn't have any. The location is very far from anything so we had to taxi into to town a few times which was an extra $40 USD each way. Otherwise, the rooms, food and staff were great. And the outdoor lounge was nice and relaxing.
2
Dirk
12 feb 2026
·
Se alojó 4 noches
Leider kann ich das Hotel nicht empfehlen. Zum einen hörte man Tag und Nacht irgendeine Pumpe laufen. Ohne Gehörschutz war es ziemlich nervig und mit Gehörschutz schlafen war auch unangenehm. Das Internet war leider nicht zu gebrauchen, vor allem wenn man seinen nächsten Tag planen möchte. Das Frühstück bestand aus entweder Rührei, Spiegelei oder Omelett. Dazu konnte man Gepäck oder Obst bekommen. Das Personal war freundlich und hilfsbereit. Das Zimmer der Region üblich, eine Renovierung wäre angebracht. Kurz gesagt stimmt bei diesem Hotel Preis Leistung absolut nicht.
Leider kann ich das Hotel nicht empfehlen. Zum einen hörte man Tag und Nacht irgendeine Pumpe laufen. Ohne Gehörschutz war es ziemlich nervig und mit Gehörschutz schlafen war auch unangenehm. Das Internet war leider nicht zu gebrauchen, vor allem wenn man seinen nächsten Tag planen möchte. Das Frühstück bestand aus entweder Rührei, Spiegelei oder Omelett. Dazu konnte man Gepäck oder Obst bekommen. Das Personal war freundlich und hilfsbereit. Das Zimmer der Region üblich, eine Renovierung wäre angebracht. Kurz gesagt stimmt bei diesem Hotel Preis Leistung absolut nicht.
10
Patricia
18 dic 2022
·
Se alojó 1 noche
Wow. Unbelievable property. Great location right in the middle of Xcaret park in Playa del Carmen away from the noise. The staff was so kind, we wanted to see the area and they helped us organize tours which picked us up at the hotel and returned us there. Free continental breakfast was great and the rooms are big, luxurious and comfortable. Really unique property, even monkeys would come by every day. Brand new hotel true boutique experience, truly unbelievable
Wow. Unbelievable property. Great location right in the middle of Xcaret park in Playa del Carmen away from the noise. The staff was so kind, we wanted to see the area and they helped us organize tours which picked us up at the hotel and returned us there. Free continental breakfast was great and the rooms are big, luxurious and comfortable. Really unique property, even monkeys would come by every day. Brand new hotel true boutique experience, truly unbelievable
10
Sheryl
26 abr 2025
·
Se alojó 3 noches
We enjoyed our stay here. Very close to Xcaret park without having to spend a fortune on lodging. The unit we stayed at was comfortable with lots of space with patio. Would definitely come back. Thank you for an an amazing service!
We enjoyed our stay here. Very close to Xcaret park without having to spend a fortune on lodging. The unit we stayed at was comfortable with lots of space with patio. Would definitely come back. Thank you for an an amazing service!
8
Kody
24 sept 2025
·
Se alojó 1 noche
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
10
Sarah
9 may 2024
·
Se alojó 3 noches
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
10
Michele
7 nov 2025
·
Se alojó 2 noches
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
10
Justin
17 dic 2023
·
Se alojó 1 noche
Amazing property nested in nature, very kind, friendly and helpful staff, environment a little to noisy during the day due to highway and parks proximity, I fully recommend it if able to disregard surrounding disquietness.
Amazing property nested in nature, very kind, friendly and helpful staff, environment a little to noisy during the day due to highway and parks proximity, I fully recommend it if able to disregard surrounding disquietness.
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Servicio
El servicio destaca: el personal es consistentemente amable, atento y hace todo lo posible para ayudar con la planificación, el transporte y los detalles personalizados. Muchos huéspedes se sintieron cálidamente atendidos desde el registro de entrada hasta la salida.
Reseñas de huéspedes relacionadas
10
Luis
14 ene 2024
·
Se alojó 2 noches
great place to stay if you like nature thanks to Nemesio, Fanny and rest of crew make it more enjoyable to stay only deal if you don't bring a car transportation is available at the main hwy but place is nice.
great place to stay if you like nature thanks to Nemesio, Fanny and rest of crew make it more enjoyable to stay only deal if you don't bring a car transportation is available at the main hwy but place is nice.
10
Gilbert
8 sept 2025
·
Se alojó 5 noches
This property is small, tranquil, and just lovely. We have stayed at the huge Cancun resorts and this was our first time in Playa Del Carmen. We chose this hotel for its great reviews and close proximity to Xcaret. The staff at Terasu Riviera Hotel is incredible! We arrived late at night due to flight delay, and Fernando was waiting in the entrance for us and took our bags and walked us to our room. The next day we met Fanny at breakfast and she helped us plan our day at Xcaret. Fernando indicated he would walk us to the bus that would take us to Xcaret and waited there with us. Xcaret is amazing and the best part is the show that runs from 7-9 pm. We arrived on the bus and there was Fernando ready to walk us back to our room. A gentleman named Jorge heard our delighted reaction at spotting spyder monkeys at breakfast and he lured them over with bananas and allowed us to feed them. Another member of their staff, Enemencio went out of his way to provide us with anything we needed. Fanny arranged for a taxi to take us to dinner in town and gave us a restaurant recommendation that was perfect. We received a text that night from Fernando offering to send a taxi for us and we were so relieved as it got late. Also, we had no idea until our last night that their chef is so talented and we had the best dinner there! (Pizza made in a wood burning oven). Aside from the incredible staff, the hotel is set in the jungle and it is a refreshing change from huge, busy hotels with loud music.
This property is small, tranquil, and just lovely. We have stayed at the huge Cancun resorts and this was our first time in Playa Del Carmen. We chose this hotel for its great reviews and close proximity to Xcaret. The staff at Terasu Riviera Hotel is incredible! We arrived late at night due to flight delay, and Fernando was waiting in the entrance for us and took our bags and walked us to our room. The next day we met Fanny at breakfast and she helped us plan our day at Xcaret. Fernando indicated he would walk us to the bus that would take us to Xcaret and waited there with us. Xcaret is amazing and the best part is the show that runs from 7-9 pm. We arrived on the bus and there was Fernando ready to walk us back to our room. A gentleman named Jorge heard our delighted reaction at spotting spyder monkeys at breakfast and he lured them over with bananas and allowed us to feed them. Another member of their staff, Enemencio went out of his way to provide us with anything we needed. Fanny arranged for a taxi to take us to dinner in town and gave us a restaurant recommendation that was perfect. We received a text that night from Fernando offering to send a taxi for us and we were so relieved as it got late. Also, we had no idea until our last night that their chef is so talented and we had the best dinner there! (Pizza made in a wood burning oven). Aside from the incredible staff, the hotel is set in the jungle and it is a refreshing change from huge, busy hotels with loud music.
10
Sunyoung
1 sept 2025
·
Se alojó 4 noches
My family and I had a great experience during our stay at Terasu. All the staff members were very friendly, warm, and welcoming. They accommodated to our needs and went above and beyond to make our stay comfortable. The hotel itself was very private but close to Xcerat and Xplor. Not only that, we were able to feed monkeys during our stay and play with a very cute cat. On our last day, the staff even packed us a separate container of their house-made hot sauce and mangos per request. If anyone wants a quiet, peaceful stay, I would definitely recommend.
My family and I had a great experience during our stay at Terasu. All the staff members were very friendly, warm, and welcoming. They accommodated to our needs and went above and beyond to make our stay comfortable. The hotel itself was very private but close to Xcerat and Xplor. Not only that, we were able to feed monkeys during our stay and play with a very cute cat. On our last day, the staff even packed us a separate container of their house-made hot sauce and mangos per request. If anyone wants a quiet, peaceful stay, I would definitely recommend.
10
Danielle
18 mar 2025
·
Se alojó 5 noches
Off the beaten path but exactly what I needed. 10 min south of Playa right in the middle of the jungle. This place was perfection! I can't rave about this place enough. My son and I went on vacation together and stayed here as an option instead of Xcaret and man am I glad we did. The staff is beyond fantastic! They make you feel like family! And if you need a taxi - they have a guy!! And he can drop you off and pick up! The pink house down the road is great for breakfast as an alternative to their amazing breakfast. We will be back to see Fanny, Nemesio and Fernando!!! :)
Off the beaten path but exactly what I needed. 10 min south of Playa right in the middle of the jungle. This place was perfection! I can't rave about this place enough. My son and I went on vacation together and stayed here as an option instead of Xcaret and man am I glad we did. The staff is beyond fantastic! They make you feel like family! And if you need a taxi - they have a guy!! And he can drop you off and pick up! The pink house down the road is great for breakfast as an alternative to their amazing breakfast. We will be back to see Fanny, Nemesio and Fernando!!! :)
10
Liliana
23 sept 2025
·
Se alojó 1 noche
So close to Xcaret hotels and parks, quiet and peaceful place, friendly staff GREAT service and very attentive personnel
So close to Xcaret hotels and parks, quiet and peaceful place, friendly staff GREAT service and very attentive personnel
10
Stephen
18 feb 2026
·
Se alojó 2 noches
Very helpful staff.
Very helpful staff.
10
Evette
3 mar 2024
·
Se alojó 5 noches
Super cool jungle getaway about ten mins drive away from playa del carmen city center....Hotel very clean, Super friendly staff and the spider monkeys in the mornings makes this place so truly special!They are gentle when taking food and they dont steal sunglasses or cellphones like the ones in Asia LOL! Will definitely return in the near future! Special Thanks to Fanny, Jose , Omar and the nice older gent who always helped with the luggage!
Super cool jungle getaway about ten mins drive away from playa del carmen city center....Hotel very clean, Super friendly staff and the spider monkeys in the mornings makes this place so truly special!They are gentle when taking food and they dont steal sunglasses or cellphones like the ones in Asia LOL! Will definitely return in the near future! Special Thanks to Fanny, Jose , Omar and the nice older gent who always helped with the luggage!
8
Kody
24 sept 2025
·
Se alojó 1 noche
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
10
Jianmin
4 jun 2025
·
Se alojó 3 noches
Excellent service! The staff treated us like being home. Very friendly. They also helped us to coordinate transportation. We definitely will go back. Best choice to stay in Xcaret area!
Excellent service! The staff treated us like being home. Very friendly. They also helped us to coordinate transportation. We definitely will go back. Best choice to stay in Xcaret area!
10
Michele
7 nov 2025
·
Se alojó 2 noches
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
Amazing!! Rooms were clean, modern, and super comfy. The shower had a rainfall shower head and the water was nice and hot. But most of all, the staff were spectacular! We were greeted immediately and helped with our luggage and even better…. Fanny at reception allowed us to feed bananas to the wild monkeys around the property! Which if you’ve only seen monkeys in a zoo you will understand how special that experience would be. Definitely would stay again!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Ubicación
Muy conveniente para visitar Xcaret, Xplor y Xenses. Algunos lo encontraron remoto o de difícil acceso y, sin coche, es posible que dependa de taxis o traslados costosos.
Reseñas de huéspedes relacionadas
10
Heather
18 jul 2023
·
Se alojó 2 noches
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
6
Michelle
31 mar 2025
·
Se alojó 2 noches
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
The staff was very polite. I wanted to like this place, but we ended up leaving early due to a few reasons. The room had a musty smell to it, sheets had stains on them and the worst part is that its extremely hard to find (even with the directions they gave us through whatsapp) We ended up getting super lost late at night trying to find it on pur way back from shopping. Google kept taking us in circles and trying to have us enter the adventure park thats next to it where we were approched by a guard with a gun. I tried to contact them about a refund but no answer. I would not recommend this hotel
8
Annah
11 may 2024
·
Se alojó 3 noches
Loved the property and all the staff was amazing. Our only complaint was that it isn’t close to much of anything. We had to either take a bus or taxi into town for shopping, dining not at the hotel or the beach. But if your looking to just relax and lay back this is totally the place for you!
Loved the property and all the staff was amazing. Our only complaint was that it isn’t close to much of anything. We had to either take a bus or taxi into town for shopping, dining not at the hotel or the beach. But if your looking to just relax and lay back this is totally the place for you!
8
Sharolyn
10 jul 2025
·
Se alojó 4 noches
Unique treehouse with monkeys you can hand feed and friendly, responsive staff. The resort is a solid 20 minutes from shopping and restaurant choices- so be prepared for regular taxi expenses if you do not have a car. This is not a “pamper” resort where guests lounge around the pool, but it’s a unique option if you have offsite entertainment plans.
Unique treehouse with monkeys you can hand feed and friendly, responsive staff. The resort is a solid 20 minutes from shopping and restaurant choices- so be prepared for regular taxi expenses if you do not have a car. This is not a “pamper” resort where guests lounge around the pool, but it’s a unique option if you have offsite entertainment plans.
10
Eunsoo
10 feb 2024
·
Se alojó 2 noches
Everything was great while staying here! Super friendly staff and hotel is so peaceful. You can walk to Xcaret parks as well! Must stay!!!!!
Everything was great while staying here! Super friendly staff and hotel is so peaceful. You can walk to Xcaret parks as well! Must stay!!!!!
10
ROSAURA Bienvenida
13 ago 2025
·
Se alojó 4 noches
I love the hotel but the only bad thing is taxi couldn’t get through easily because the hotel was very deep but besides that it was great
I love the hotel but the only bad thing is taxi couldn’t get through easily because the hotel was very deep but besides that it was great
8
James
11 feb 2025
·
Se alojó 2 noches
This place is very cute, in a cool jungle setting, and far from the hustle and bustle of downtown Playa, which was a little too loud for us. If you want to access downtown Playa, you are very near the Main Street where you can hop on a collectivo for $30mx. The breakfast and coffee was good. This location is an excellent starting point if you’re doing Xcaret, since the hotel is essentially on the Xcaret property. It’s walking distance to a few of the parks. And of course, monkeys. Everybody loves monkeys. We fed some bananas to the spider monkeys and they couldn’t have been cuter. There was a couple issues with power, but it didn’t affect us and was beyond the control of the staff, who were very nice and helpful. Thanks to the staff for making our Xcaret park enjoyable!
This place is very cute, in a cool jungle setting, and far from the hustle and bustle of downtown Playa, which was a little too loud for us. If you want to access downtown Playa, you are very near the Main Street where you can hop on a collectivo for $30mx. The breakfast and coffee was good. This location is an excellent starting point if you’re doing Xcaret, since the hotel is essentially on the Xcaret property. It’s walking distance to a few of the parks. And of course, monkeys. Everybody loves monkeys. We fed some bananas to the spider monkeys and they couldn’t have been cuter. There was a couple issues with power, but it didn’t affect us and was beyond the control of the staff, who were very nice and helpful. Thanks to the staff for making our Xcaret park enjoyable!
8
Kody
24 sept 2025
·
Se alojó 1 noche
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
Very unique property. Staff is super helpful and friendly. Made the stay comfortable. Helped us with getting to Xcaret safely via shuttle. Property is in the jungle so must be ok with bugs, lizards, iguanas and monkeys in the area. Lobby and pool were outside directly beside rooms. Bed was clean and comfortable, shower was hot. Nice and close the all Xcaret parks making it very convenient to attend. Would stay again if going to the parks! Thank you!
10
Jose Antonio
10 dic 2025
·
Se alojó 4 noches
La excelente atención de Fernando y el lugar estratégico para ir a los parques a pie ah y también la visita de los Changos ja ja ja En las mejoras podrían poner algo donde se pueda colgar ropa Ya que cuentan con servicio de bicicletas estaría bien que tuvieran una bicicleta doble
La excelente atención de Fernando y el lugar estratégico para ir a los parques a pie ah y también la visita de los Changos ja ja ja En las mejoras podrían poner algo donde se pueda colgar ropa Ya que cuentan con servicio de bicicletas estaría bien que tuvieran una bicicleta doble
10
Sarah
9 may 2024
·
Se alojó 3 noches
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
¿Te ha sido útil?
Resumen generado por IA en función de reseñas recientes de los huéspedes.
Comida
El desayuno es ampliamente elogiado y a muchos les gustaron las cenas en el lugar, especialmente la pizza al horno de leña, aunque algunos encontraron el desayuno sencillo o irregular. En general, la calidad de la comida es muy apreciada.
Reseñas de huéspedes relacionadas
10
Nidia Axel Leija
1 ago 2025
·
Se alojó 2 noches
Excelente opción para llegar a descansar después de los Parques Xcaret, propiedad muy tranquila, excelente atención por parte de Fernando y Fanny. Incluye el Desayuno que estaba muy rico y la alberca aunque pequeña estaba limpia y muy fresca. Por la noche puedes cenar Pizza a la Leña o algunas otras opciones de menú del Restaurante Emilio’s, también muy rico! Hay monos alrededor que se acercan por la Mañana si les ofreces algo de fruta. Sin duda una excelente opción !!
Excelente opción para llegar a descansar después de los Parques Xcaret, propiedad muy tranquila, excelente atención por parte de Fernando y Fanny. Incluye el Desayuno que estaba muy rico y la alberca aunque pequeña estaba limpia y muy fresca. Por la noche puedes cenar Pizza a la Leña o algunas otras opciones de menú del Restaurante Emilio’s, también muy rico! Hay monos alrededor que se acercan por la Mañana si les ofreces algo de fruta. Sin duda una excelente opción !!
10
Heather
18 jul 2023
·
Se alojó 2 noches
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
We stayed at Terasu because of the close proximity to XCARET! without the high prices of the resorts nearby. A 15min walk or 7 min taxi ride. The room (king suite) was great. Plenty of room for myself and two kids (ages 11 and 8). The pool was nice to take a quick dip in the late afternoon heat (it was a little murky, but that doesn’t bother us) The service was great and so was the breakfast. They helped me get a taxi to and from the hotel and nearby towns. There were some loud noises the first night from the neighbors ducks/geese. Ear plugs were provided though! My only suggestion is that if you don’t have a car, there isn’t any nearby restaurants to eat dinner at unless you take a taxi. Loved the design of the hotel and how they incorporated the trees into the design. Thank you so much!
10
Elena
24 jun 2025
·
Se alojó 5 noches
Lovely place! Eco-friendly, in nature, quaint peaceful place, close to Xcaret, Xenses, and Xplor. Staff was very attentive, kind, and just superb. Included breakfast had choices of fruit, cereal, pastries, eggs, omelette, juices, and coffee. An overall absolute lovely place, felt like i was at home. Highly recommended!
Lovely place! Eco-friendly, in nature, quaint peaceful place, close to Xcaret, Xenses, and Xplor. Staff was very attentive, kind, and just superb. Included breakfast had choices of fruit, cereal, pastries, eggs, omelette, juices, and coffee. An overall absolute lovely place, felt like i was at home. Highly recommended!
10
Olga
14 abr 2024
·
Se alojó 3 noches
Customer service was great. Breakfast was very fulfilling. Highly recommended
Customer service was great. Breakfast was very fulfilling. Highly recommended
8
Kexi
18 feb 2025
·
Se alojó 1 noche
Terasu is a hotel in jungle. The building is not new, but the room is clean. The breakfast was simple, but the scrambled eggs was made tasty. It's not too far from Xcaret Park. This is the reason we chose this hotel. After seeing the evening show at the park after 9pm, it took us 10-15 minutes to the hotel. There is no public transportation to the hotel. If you don't have a car, you have to rely on taxi service which is quite expensive. The staff was very friendly.
Terasu is a hotel in jungle. The building is not new, but the room is clean. The breakfast was simple, but the scrambled eggs was made tasty. It's not too far from Xcaret Park. This is the reason we chose this hotel. After seeing the evening show at the park after 9pm, it took us 10-15 minutes to the hotel. There is no public transportation to the hotel. If you don't have a car, you have to rely on taxi service which is quite expensive. The staff was very friendly.
10
Edward
19 mar 2025
·
Se alojó 7 noches
The hotel is small and comfortable. The food was great and so was the staff. This is a relaxing and quiet resort.
The hotel is small and comfortable. The food was great and so was the staff. This is a relaxing and quiet resort.
10
Diana
6 ago 2025
·
Se alojó 1 noche
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
Amazing!!!! Like a little oasis! Way cooler than the area because of the jungle! So many monkeys that came to eat bananas! The staff provided us with bananas, and my kids fed the spider monkeys and the iguanas. The pool was excellent at night and the food at the restaurant, amazing!!!!
10
kevin
26 feb 2025
·
Se alojó 3 noches
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
We loved every minute of our stay from the moment we arrived. The entire staff was incredible. It was super clean and quiet. Check in was a breeze and the staff was helpful the entire time. We were able to interact with the local monkeys the entire stay. We also met the sweet local cat Fernanda. Emilio's restsurant was incredible. Everything we ate was cooked to perfection with so much flavor. We recieved amazing massages during our stay. We walked to XPLOR park very easily from the back road There was a bus stop with 5 minutes to take us to XCARET. I have no complaints only praise to Terasu and family for making us feel right at home in their piece of paradise. We will definitely be back. Thank yall soooo much!!!
10
Felipe
14 mar 2024
·
Se alojó 1 noche
We loved the friendly reception. The concierge carried our bags and showed the restaurant, pool and room. Wood fire fresh pizza was amazing.
We loved the friendly reception. The concierge carried our bags and showed the restaurant, pool and room. Wood fire fresh pizza was amazing.
10
Sarah
9 may 2024
·
Se alojó 3 noches
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
Terasu is a hidden gem! Just a five minute walk from Xcaret Xplor, we relaxed at this spa like resort emerged the wilderness. We enjoyed listening to the birds in the morning an even got to feed the local wild monkeys passing through the trees… One literally came right onto our desk and took a banana from our hands! Aside from the peaceful fairy tale environment, the staff was hands down wonderful for our entire stay. They helped us get our park tickets, arrange transportation and immediately helped us with our wifi connection when the signal dropped. If I ever find myself in this area of Mexico again, I would love to come back!
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Resumen generado por IA en función de reseñas recientes de los huéspedes.
10
Juan Carlos
2 sept 2026
·
Se alojó 1 noche
Excelente servicio, personal muy amable.
Excelente servicio, personal muy amable.
10
Agni
7 jul 2026
·
Se alojó 3 noches
Hermoso hotel, privado, limpio y bien ubicado y con personal muy amable, Fernando nos apoyo completamente desde el inicio y siempre fue increíblemente amable.
Hermoso hotel, privado, limpio y bien ubicado y con personal muy amable, Fernando nos apoyo completamente desde el inicio y siempre fue increíblemente amable.
10
Sayu
18 jun 2026
·
Se alojó 1 noche
Hotel hermoso , la habitación impecable , un poco difícil el acceso pero está muy cerca del parque Xenses
Hotel hermoso , la habitación impecable , un poco difícil el acceso pero está muy cerca del parque Xenses
10
Mariela
17 jun 2026
·
Se alojó 1 noche
Excelente Hotel súper relajante muy cómodo todo limpio me encantó todo el personal muy Amable lo Super recomiendo un ambiente de paz y relajación mucha naturaleza y la familia de monos muy bonita 😍🙏
Excelente Hotel súper relajante muy cómodo todo limpio me encantó todo el personal muy Amable lo Super recomiendo un ambiente de paz y relajación mucha naturaleza y la familia de monos muy bonita 😍🙏
10
Monica E.
11 may 2026
·
Se alojó 2 noches
Siento que para quien va a los parques de Xcaret es la mejor opción, pues el trato es muy personalizado, amable y de lujo. Todo es nuevo y las habitaciones están padrísimas pues tienen división de una recámara aparte del sofá, baño y desayunador para tener un poco de privacidad
Siento que para quien va a los parques de Xcaret es la mejor opción, pues el trato es muy personalizado, amable y de lujo. Todo es nuevo y las habitaciones están padrísimas pues tienen división de una recámara aparte del sofá, baño y desayunador para tener un poco de privacidad
Política del establecimiento
Instrucciones para la entrada
Todo lo que necesitas saber para hacer el check-in sin problemas.
Entrada
Salida
De 15:00 a 23:30
Antes de la(s) 12:00
Interesante
Políticas e información adicionales sobre esta propiedad.
Extras opcionales
Servicios adicionales de pago que puedes solicitar.
¿Tienes una pregunta?
Las respuestas instantáneas de IA se basan en la información del hotel.
Precios para las próximas fechas
octubre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
noviembre 2026
DO | LU | MA | MI | JU | VI | SA |
|---|---|---|---|---|---|---|
Más barato
Más caro
Precio medio por noche de las ofertas, con impuestos y tarifas.
Precios en USD para 2 huéspedes, actualizados a diario.
- 2026-10-19: 175.4753803811035USD
- 2026-10-20: 108.14273819940185USD
- 2026-10-21: 101.75626200042724USD
- 2026-10-22: 107.42185304901122USD
- 2026-10-23: 105.11902738946533USD
- 2026-10-24: 105.81750484362792USD
- 2026-10-25: 107.4898816151123USD
- 2026-10-26: 102.58291319079589USD
- 2026-10-27: 103.48186026379393USD
- 2026-10-28: 104.58838058093261USD
- 2026-10-29: 103.66960505322265USD
- 2026-10-30: 150.07725498449705USD
- 2026-10-31: 155.2627986303711USD
- 2026-11-01: 154.52967707836913USD
- 2026-11-02: 149.84392360083007USD
- 2026-11-03: 133.3336588149414USD
- 2026-11-04: 133.3336588149414USD
- 2026-11-05: 133.3336588149414USD
- 2026-11-06: 133.42513191522215USD
- 2026-11-07: 133.42513191522215USD
- 2026-11-08: 133.48384607757566USD
- 2026-11-09: 125.59990167132567USD
- 2026-11-10: 133.42513191522215USD
- 2026-11-11: 133.48384607757566USD
- 2026-11-12: 133.48384607757566USD
- 2026-11-13: 133.47426603765868USD
- 2026-11-14: 133.3336588149414USD
- 2026-11-15: 133.48384607757566USD
- 2026-11-16: 133.48384607757566USD
- 2026-11-17: 133.3336588149414USD
- 2026-11-18: 133.3336588149414USD
- 2026-11-19: 133.64404182556152USD
- 2026-11-20: 136.31263135260008USD
- 2026-11-21: 125.51406691296386USD
- 2026-11-22: 133.64404182556152USD
- 2026-11-23: 136.36738667913818USD
- 2026-11-24: 133.64404182556152USD
- 2026-11-25: 133.7869540847168USD
- 2026-11-26: 133.7354720812988USD
- 2026-11-27: 125.51406691296386USD
- 2026-11-28: 135.75618355999754USD
- 2026-11-29: 133.64404182556152USD
- 2026-11-30: 133.64404182556152USD
- 2026-12-01: 133.64404182556152USD
- 2026-12-02: 136.36738667913818USD
- 2026-12-03: 136.36738667913818USD
- 2026-12-04: 136.36738667913818USD
- 2026-12-05: 136.31263135260008USD
- 2026-12-06: 133.64404182556152USD
- 2026-12-07: 133.7354720812988USD
- 2026-12-08: 133.64404182556152USD
- 2026-12-09: 136.36738667913818USD
- 2026-12-10: 136.4074377583618USD
- 2026-12-11: 136.39742070410156USD
- 2026-12-12: 136.4719616408081USD
- 2026-12-13: 136.37739516448974USD
- 2026-12-14: 136.4074377583618USD
- 2026-12-15: 136.37739516448974USD
- 2026-12-16: 136.37739516448974USD
- 2026-12-17: 136.43780597076415USD
- 2026-12-18: 160.07189297961423USD
- 2026-12-19: 168.7792066842041USD
La recepción está abierta todos los días de 06:00 a 22:00. Ponte en contacto con el alojamiento a través de los datos que figuran en la confirmación de reserva al menos 24 horas antes de la llegada para organizar el registro de entrada. Los huéspedes recibirán un correo electrónico 24 horas antes de su llegada con las instrucciones para el registro de entrada y un código de acceso. El servicio de recepción está disponible en horario limitado. La información proporcionada por el alojamiento puede traducirse con herramientas de traducción automática.
El check in debe realizarlo alguien que tenga al menos 18 años.
- Puede aplicarse un recargo por cada persona adicional, según la política del alojamiento.
- A tu llegada, pueden pedirte un documento de identidad oficial con foto y una tarjeta de crédito o débito, o un depósito en efectivo, para cubrir los gastos imprevistos.
- No se garantizan las solicitudes especiales, que están sujetas a disponibilidad en el momento de la llegada y pueden suponer un recargo adicional.
- Este alojamiento acepta tarjetas de crédito y efectivo.
- El alojamiento cuenta con extintor.
- Este alojamiento tiene espacios al aire libre, como balcones, patios o terrazas que pueden no ser adecuados para niños; si tienes alguna duda, te recomendamos contactar con el alojamiento antes de tu llegada para confirmar que puedan hospedarte en una habitación adecuada
- Es necesario reservar con antelación los servicios de masaje y los tratamientos de spa. Las reservas se realizan poniéndose en contacto con este hotel antes de la llegada, a través de la información de contacto que figura en la confirmación de la reserva.
- Este alojamiento no acepta mascotas ni perros guía.
- Es posible realizar el registro de entrada sin contacto personal y el registro de salida sin contacto personal.
Datos del negocio
Número de registro de la propiedad 008-007-007653/2026
- Desayuno a la carta: entre 180 y 250 MXN por adulto; entre 180 y 250 MXN por menor (precio aproximado)
- Transporte al aeropuerto: 2300 MXN por vehículo (ida y vuelta, máximo 4 personas)
- Coste del servicio de transporte desde/hasta el aeropuerto por menor: 2300 MXN (ida y vuelta), (hasta 17 años)
La lista anterior puede estar incompleta. Además, es posible que los impuestos no estén incluidos. Importes sujetos a cambios.
Servicios populares
General
Restaurante
Habitaciones para no fumadores
Bañera de hidromasaje/Jacuzzi
Servicio de masajes
Spa y centro de bienestar
Habitación familiar
Beach Sun Loungers
Actividades
Piscina
Jardín
Ciclismo
Piscina al aire libre
Piscina climatizada al aire libre
Muebles de exterior
Pool (Seasonal Outdoor)
Terraza
Servicios
Mostrador turístico
Servicio de limpieza
Caja fuerte
Alquiler de bicicletas
Consigna de equipajes
Registros de entrada y salida exprés
24-Hour Front Desk
Concierge Services
Aparcamiento
Aparcamiento
Traslados al aeropuerto
Aparcamiento gratuito
Internet
WiFi gratuito