Holiday Inn Express & Suites Butler by IHG

Very clean pool and it opens at 6am which is great for kids

POOL was not available to use Bedding did not appear clean and their were dirty clothes in the dresser drawer. While we were offered a different room, it did not appear very clean. The manager did apologize and stated they had staffing problems. Should know that before choosing to book with Expedia. Very dissappointed as I could have booked elsewhere for less.

The room was clean spacious and comfortable. I would have given more stars but the elevator kept braking down/getting stuck and the bath tub was very slippery.

This hotel is terrible! Just before leaving our room for a wedding rehearsal, we noticed that the door wouldn’t lock when closed. There was no maintenance onsite, so our only option was to move rooms and be late to the rehearsal. In the new room, the sink pipes just poured water onto the bathroom floor. The pool smelled like sewage and one of the underwater lights was sitting outside of pool, but still connected to the socket! The room keys never worked more than once at a time, so we had to get new keys every time we left the room. Breakfast was disgusting…undercooked sausage, fake eggs, and ran out of pancake mix within the first hour. There was not one good thing about this place!

There were cigarette butts on the floor all over the patio. There was a cardboard box in the bushes as you approach the property for at least 3 days until I moved it out of sight. The room was never serviced (do we need to ask for that and who do we ask) There was a table and chairs outside and away from the property, it looked inviting but there was trash all over the place. Key cards occasionally don't work necessitating a trip to front desk. The computer in the business center wasn't working and the printer needed a new cartridge. When I was at this facility in the winter, the computer wasn't working. I love the ambience of the front entrance. The breakfast area was nice and inviting too. The pool looked very clean and the workout room was much appreciated by us.

We could only stay on the first floor as elevator was out of service. The staff, collectively were not particularly friendly.

Sadly we had no hot water for the first 12 hours we were there. Offered several different excuses as to why and for me neither were believable. Other guests were offered 30 % discounts and we were advised since we used Expedia to book there was nothing they could do. Ice machines only worked on one floor our entire time there. Breakfast buffet was OK and did give us a good start to the day. Nothing extravagant but we only took advantage on one day. Staff extremely friendly and helpful to the best of their abilities. We understand things happen outside of ones control and this was just a stay that saw that.

The room was nice and clean. There were issues with the keys not working a couple of times. There were not enough towels, no sheets for the pull out bed, and no tissues in the room (box was empty). We ended up cutting our trip down by a day because the pool’s heater was broken. Our main reason for choosing this hotel was to use the pool, which was freezing. Beds were very comfortable and my daughter enjoyed the workout room.

Elevator was very sketchy and was inoperable part of one day... There were things that they put as amenities and were not available.... They're checking system was never working right when we checked in... Breakfast did not have half of the stuff that they were supposed to have....

This place was awful. I should’ve read through the reviews, but seeing an 8 on their listing, I made the fatal assumption it was good. From check in it was rough. Huge language barrier. Couldn’t understand anything so I stopped asking questions. The ceiling was riddled with awful stains from water damage that apparently a 5yr old tried to repair. THERE WAS NO HOUSEKEEPING OR TRASH REMOVAL AT ALL!!!!! Nothing, despite housekeeping being mentioned in their listing. I saw one housekeeper which looked to be an 80 year old man. Trash everywhere and NOTHING was clean. I question if towels/sheets etc were even cleaned after the last guests. There was trash certainly still in the room upon checkin. The pool is supposed to be heated, but was so frigid cold, you couldn’t get past your ankles before turning into an ice cube. What’s the point of the indoor pool?! It was one of the main reasons we booked there, and it was totally unusable…there was so much chemicals in the pool, you couldn’t breathe in the room. Please do yourself a favor, and NEVER stay at this shabby establishment. So, so gross.

There was no cleaning done in the public areas or pool during my entire 4 day stay. There was massive clumps of dirt in the stairwells as well as a "prophylactic" hanging eye level for my young child to have to look at if we used the stairs. It was still there when we left. There was garbage and hair balls all over the floor in the pool that were never cleaned up either. It was disgusting.

There was pink mold on the shower head. The bathroom fan had a large amount of visible dirt/ dust and it did not work. The shower was large and spacious. Room was very spacious

Room was dirty. Cabinets were covered with sticky material. Shower had mold on grout. Elevators stainless steel were dirty. Hall carpets were duty. Walls in room were dirty. Shower doors were barely functional. Not a good facility.

Property inside was unkempt, dust and grime on just about every surface. Roaches on the wet bar, have photo to prove it. However, the beds were clean and comfortable and the staff were very friendly and helpful. I did not mention to the staff about the roach but for the price point that they charge, the facility should definitely be cleaner. I will not stay again all because of the lack of cleanliness and roach.

Clean and quiet

Stephanie at check in was outstanding. It was a clean and comfortable room.

We booked for a suite for 7 guests (5 adults and 2 kids) but were given 2 queen bedroom instead. The hotel staff said Expedia gave us wrong advertisement. The hotel is supposed to be non-smoking but the room we were put in smells like someone smoked there for a week. There were also tiny roaches in the bathroom. They cannot move us to a different room because they were full, they said and all they can do for the smell in the room is give us a bottle of air freshener. It was already late at night but we decided to leave and booked another hotel in another city.

The room was terrible yellow stained sheets. Stained towels. Garbage was not changed even on the second day. Let it out the room came back at night it was still there. Bathroom floors not mopped or swept. In the fridge there was beer and a sandwich therefore that fridge was not cleaned at all before check in

Very nice stay at Holiday Inn Express. Bed and pillows were comfortable and the hotel itself was clean. Staff very friendly and helpful.

It was very clean and had a wonderful staff.

Heard people having sex all night,doors between rooms were not sound proof at all,we got no sleep

Breakfast was good. Cinnamon rolls were excellent. 2 queens beds with more floor space room was huge!!

Easy hotel to locate and no problems with parking. Front desk and staff were friendly. Room was clean, no missing necessities. Plenty of space in the room and the hotel was a nice atmosphere. Will stay here again if ever in the area.

The Room was wonderful with the kitchenet and living room. Nicest room we've ever had at a hotel

This hotel was chosen because it included breakfast. The breakfast you’re paying for is awful. Scrambled eggs are just warmish chopped up egg whites and all the bread was stale. There was only half a working toaster. Cereal was the only alternative. The ac/heating unit in the room was so loud it had to be turned off completely in the middle of the night. It was set at 66 degrees at check-in in January. Went out to dinner while it warmed up. Bed and pillows were comfortable. Bathroom was large and seemed clean but water pressure was low in the shower, but very easy to use. Ample lamps and sockets for electronics.

This hotel was located by food and shopping and was quiet. The lobby was updated but had Pennsylvania gambling machines front in center that my 4 year ild grandchild wanted to play everytime she passed on the way to room pool breakfast etc. The rest of the hotel was badly dated compared to other holiday inn express. The drain in tge tub was missing and it was definetly in need of repair or updating. The ceiling had black around the edges from previous leaks and small holes in the walls with dated bedding and curtains. The tv did not have many options compared to others and the breakfast with pancake machine out and unripe fruit was not up to par with other in this chain. For the first time we regretted staying with this hotel chain.

A bit aged. TV was in a weird pmm lm ace in the room. I couldn’t leave the fan on to drown out noise.

Rooms aren't very soundproof. Could hear people talking, coming and going at all hours. Fairly clean but bathroom fan covered with dirt, dust. Furniture and trim showing age.

The room was very nice! Very roomie.

Very nice stay at Holiday Inn Express. Bed and pillows were comfortable and the hotel itself was clean. Staff very friendly and helpful.

Brooke, front desk, was awesome! She made my checkin process really easy and pleasant! Thanks

The room I reserve was not ready at 4 pm and had to settle for something else or wait. After an eight-hour drive waiting was not an option. Checked out a day early and have not yet receive final invoice from hotel.

Property was clean, staff were friendly and professional. Breakfast was also good.

This is the second or third time I’ve stayed up this hotel. Every time has been a first class experience. Staff is friendly. It’s always clean. Convenient to shopping and restaurants. I stay there as part of an annual trip and probably will stay there again.

We checked in on Thursday night and paid for the room in full for a Thurs-Sun stay. Our paperwork mayched the price quoted by Hotels.com. The next morning we got call from the front desk asking us why our stuff was still in our room. They said we were only there for one night. I explained that we booked for 3 nights, were charged and had the confirmation. They were on the rude side saying that "Expedia only had us for one night". I kindly explained that we booked with Hotels.com not Expedia and that all confirmations, including the one at check in said 3 nights. They hung up.the phone then 10 mins later an additional 500.00 charge hit my credit card. I called and asked for the manager to call me, they never did. On Saturday I asked for the charge to be removed and they said "it would fall off on its own in 10 days". I again asked for the manager but he wasnt in. On Sunday at checkout they called the manager on his cell and he told me "there was nothing they could do and sorry someone didn't tell you sooner". So $1,200.00 worth of space is being consumed on my credit card without explanation as to why. I stay all over the world and have never had this happen. We fortunately have a high balance credit card, but for those who dont, beware.

Took me over 1.5 hours to check in. Had to go floor to floor to get towels. Had to go another one of our nights to find someone to get toilet paper. Rarely seen anyone at desk. Grounds had a lot of trash and cigarette butts everywhere. Key did not work in sir entrance and had to always go in front.

Great hotel. The front desk lady and breakfast attendant (also a lady) were especially helpful. :)

Check in was delayed until after 7PM due to room not being cleaned. Rarely was someone at the desk to assist customers. After reporting the TV did not work multiple times, it took them 3 days after to fix the TV. Room temperature was 78 To 80 degrees because thermostat was stuck on heat Very poor service. If you wanted clean towels you had to go to the front desk yourself but as I said before there usually wasn’t anyone there.

Booking was done on the application and when arrived to the location to spend the night to my surprise there was no room booked. The front desk person was rude since the very beginning of the conversation. Lack of people’s skills, mumbling about others that have come to the place with the same issue, not sure if her anger was redirecting to us when we were trying to check in. No a great experience with the hotel as a customer or Expedia for not properly manage the bookings and practically lying.

Stephanie at check in was outstanding. It was a clean and comfortable room.

Our suite was large and comfortable, particularly enjoyed the roomy shower. The hotel was quiet and convenient to shopping, dining etc.

This is the second or third time I’ve stayed up this hotel. Every time has been a first class experience. Staff is friendly. It’s always clean. Convenient to shopping and restaurants. I stay there as part of an annual trip and probably will stay there again.

very quiet, a nice location away from traffic noise.

Great location

Easy hotel to locate and no problems with parking. Front desk and staff were friendly. Room was clean, no missing necessities. Plenty of space in the room and the hotel was a nice atmosphere. Will stay here again if ever in the area.

Perfect location for our trips purpose

We stay here everytime we come to Butler to visit our son and his wife and grandchildren. It os very convenient.

If your looking for quiet and convenient this is a great place to stay

Located near Walmart and target, which was helpful when we forgot little items.

The land next to it was kind of a eye sore, but it wasn't your fault.

Very nice place to stay. Staff was super friendly, room was clean and very nice, breakfast was good. Will stay again when in the area!

Property was clean, staff were friendly and professional. Breakfast was also good.

Breakfast was good. Cinnamon rolls were excellent. 2 queens beds with more floor space room was huge!!

This hotel was chosen because it included breakfast. The breakfast you’re paying for is awful. Scrambled eggs are just warmish chopped up egg whites and all the bread was stale. There was only half a working toaster. Cereal was the only alternative. The ac/heating unit in the room was so loud it had to be turned off completely in the middle of the night. It was set at 66 degrees at check-in in January. Went out to dinner while it warmed up. Bed and pillows were comfortable. Bathroom was large and seemed clean but water pressure was low in the shower, but very easy to use. Ample lamps and sockets for electronics.

This hotel was located by food and shopping and was quiet. The lobby was updated but had Pennsylvania gambling machines front in center that my 4 year ild grandchild wanted to play everytime she passed on the way to room pool breakfast etc. The rest of the hotel was badly dated compared to other holiday inn express. The drain in tge tub was missing and it was definetly in need of repair or updating. The ceiling had black around the edges from previous leaks and small holes in the walls with dated bedding and curtains. The tv did not have many options compared to others and the breakfast with pancake machine out and unripe fruit was not up to par with other in this chain. For the first time we regretted staying with this hotel chain.

Sadly we had no hot water for the first 12 hours we were there. Offered several different excuses as to why and for me neither were believable. Other guests were offered 30 % discounts and we were advised since we used Expedia to book there was nothing they could do. Ice machines only worked on one floor our entire time there. Breakfast buffet was OK and did give us a good start to the day. Nothing extravagant but we only took advantage on one day. Staff extremely friendly and helpful to the best of their abilities. We understand things happen outside of ones control and this was just a stay that saw that.

The room was nice and clean. There were issues with the keys not working a couple of times. There were not enough towels, no sheets for the pull out bed, and no tissues in the room (box was empty). We ended up cutting our trip down by a day because the pool’s heater was broken. Our main reason for choosing this hotel was to use the pool, which was freezing. Beds were very comfortable and my daughter enjoyed the workout room.

Mold around bathtub , brown stains in toilets, cold water in pool, no towels in pool, not worth the money, had 5 people no covers or sheets for sofa bed,kept running out of food for breakfast and eggs were cold. Won't be staying here again.

Housekeeping was not attentive even after requesting service.We stayed 4 days. Breakfast was great!

Elevator was very sketchy and was inoperable part of one day... There were things that they put as amenities and were not available.... They're checking system was never working right when we checked in... Breakfast did not have half of the stuff that they were supposed to have....