MainStay Suites Middleburg Heights Cleveland Airport

Overall the staff was very nice and helpful. Our room had a leaky toilet as well hairs and stains on the bed sheets. Not sure it was worth the price but it was decent.

Silverware was dirty had hair on it. Shower and bathroom sink water came out brown. Dog hair all over the room in the ac unit and under the mattress. Staff were rude with poor customer service skills. I spoke to the GM today and because I booked through a third party site she said there is nothing she can do to accommodate me. She said when I come back she would give me a discount. I WILL NOT BE GOING BACK!

Clean room Exterior door was not accessible with key, gad to go to other end of building

TV didn’t work in the room I was in. The bathroom was decent. The staff was a little questionable. I had an issue checking in. They don’t specify there’s a 100 dollar charge when you first arrive. Kitchen has a few things, but make sure to bring your own things.

Very used buildings desperately needing updating. Barely anything in kitchen. Carpet torn, bedding stained, shower stained, “dirt” on toilet seat and hinges. Stains on all furniture