Golden Nugget Lake Charles

It’s a casino hotel. Not like a major Vegas strip one but more like one of the classic ones on Fremont St. The whole gaming floor stinks like stale cigarette smoke, not that unusual but a little stronger most others I’ve been to. The room was cool, kind of a weird open bathroom plan, the bathroom and a garden tub was separated from the sleeping area by a curtain. No wall, just a curtain. The toilet and shower had doors at least but the glass back wall of the shower was the front wall of the toilet. Meaning, I could sit and…think, and watch someone shower or vice versa, albeit the glass was frosted. There was NO hot water in the shower. None. It was fine at the sink but I just gave up and took a cold one after letting it run for ten minutes. Only stayed one night so it wasn’t worth complaining. Overall it was an ok stop on the way to New Orleans, I’d stay there again.

This property was amazing as always, but they ran out of towels the entire time we were at the pool area!!! Unacceptable!!! It wasnt even during a weekend

Clean the pool.

During our stay May 16th-18th the 4 of the 6 elevators were out of service. The Casino was at full capacity and getting up and down to your room was extremely time consuming. The rooms furniture was a bit beat up and worn. And The Amount of kids at a Casino was crazy! Parents bringing their kids to a casino and letting them scream in the restaurants should never be a issue. Its a Casino! I am hoping this was a fluke and the next time we go this all will fixed. The experience can be a lot better if it was adults only.

Pool/Hot Tub were great. Swim up bar was nice. Room was clean and A/C kept the room nice and cool.

Absolutely loved the pool area, water slides and lazy river!

Rooms were nice and clean. Room service was a little lacking as they skipped towel service. My NY strip at Vic & Anthony's was flat out terrible. It was very fibrous and chewy! I should have ordered two roasted bacon appetizers and called that my meal, because it was awesome. The real reason for the lower marks was the terrible cigarette smoke smell that permeated almost every aspect of the hotel. You could not escape it!

Had a wonderful time. Need more drink employees on the floor. Only suggestion

My first visit.....Disappointed in the technical difficulties with the machines, frustrated with extremely slow hand pay outs (waited over an hour for a $1600 hand pay in the early morning hours when they were not busy), waiting for over 30 minutes to get a drink/water in the pool area. Elevators were having difficulties. They were extremely understaffed in ALL areas of the facility.

The amenities of the resort were beautiful - the views, the man made beach, and the pool were my favorites.

The hotel offers a variety of amenities, but the property feels outdated. While the beds were clean and comfortable, the room itself was not well maintained—there was visible hair along the restroom baseboards and stains on the wall near the toilet. The pool area also lacked cleanliness; the floor was sticky, and we noticed roaches on the day beds. The pool water didn’t appear clean either. The next morning, trash, bottles, and cups from the previous night were still scattered around the adult hot tubs. Overall, the hotel needs significant improvement in cleanliness.

Rooms are spacious and clean but the casino allows smoking which was irritating. The floors in the hotel were somewhat dirty but the rooms were clean.

For the price of this hotel the room was disgusting!! - lots of hair in sitting chair in room visible - sitting area chair had stains or needed serious scrubbing - the Bed base cover has makeup spilled on it needs to be removed and washed/scrubbed - No hot water except in bath tub not in sinks or shower - Door to bathroom needs scrubbing in high used areas - Stains need to be removed around tub - Heavy marijuana smell in the safe - why so much marijuana smell at the resort? In elevators, in pool area, everywhere! - went to get ice - Roach in vending area - the restaurants are great but the room was absolutely terrible! Do better Nugget!

Very clean.

I came here in July and had such a great time that I booked a couples trip to return in September. Unfortunately, the vibe was very different this time. The pool loungers had a layer of scum from body oils, and our hotel room had mold on the ceiling around the air conditioning unit. Most of the employees we interacted with seemed agitated and impatient (with the exception of the gift shop and Claim Jumper staff, who were great). Service at the pool was extremely slow—waiting 30–40 minutes for drinks or food, and part of our order never even arrived. I don’t blame our waitress; it seemed like they were very understaffed. Turn-down service never came by our room either (maybe that’s something you have to request now, but it wasn’t clear). Overall, it was disappointing compared to my first visit, and I left wishing the experience had matched what made me want to return in the first place. I will say we are at chart house and it was soooo yummy and service was perfection.

We brought left over food back to the room, there was no fridge... we woke up to 3 cockroaches crawling around

Very clean

Never again. Filthy room with countless hairs on bathroom floor, black mold in the shower. 20 minute hold to call the front desk, no from service after lunch time. Disgrace of a supposed 4 star hotel. I would rather stay in a roadside motel next time.

I stay at the Golden Nugget a lot, this time my room was really dirty.

It was very good .. Clean room nice staff

It’s a casino hotel. Not like a major Vegas strip one but more like one of the classic ones on Fremont St. The whole gaming floor stinks like stale cigarette smoke, not that unusual but a little stronger most others I’ve been to. The room was cool, kind of a weird open bathroom plan, the bathroom and a garden tub was separated from the sleeping area by a curtain. No wall, just a curtain. The toilet and shower had doors at least but the glass back wall of the shower was the front wall of the toilet. Meaning, I could sit and…think, and watch someone shower or vice versa, albeit the glass was frosted. There was NO hot water in the shower. None. It was fine at the sink but I just gave up and took a cold one after letting it run for ten minutes. Only stayed one night so it wasn’t worth complaining. Overall it was an ok stop on the way to New Orleans, I’d stay there again.

Overall it was nice, but there were spiders all over the patio and we couldn’t take pics of our lake view. I think it’s ridiculous that only the suites have microwaves and refrigerators, especially with all of the expensive restaurants on the property. Even with just the entree, you will have leftovers from most restaurants.

The room was spacious and the bed super comfy.

It served its purpose. We wanted a quick weekend getaway and play some casino. Walls between rooms and halls seem thin and you can hear noise. Staff is friendly and accommodating. Rate is expensive. We tried and do not plan to come back anytime soon.

Trip was great. Rooms are very nice and clean. We really enjoyed the big tub in our suite. Highly recommend

First room I got toilet was leaking. They changed my room eventually. The second room the shower faucet was broken. Couldn’t adjust temperature. It was either too hot or too cold. There was no in between.

Beds feel old,

the property may need the interior of room update.

Had a great stay on a Saturday night. King bed was comfortable and the room was nice and cool. Quiet, too! Big bathroom and plenty of side chairs to sit in.

Great stay! Comfortable. However no frigs in the room & the stand up shower was either burn your skin off hot or freezing cold. But the bath in the room was luxurious and perfect on water temp. Casino and food was great. Pool was convenient and good for families.

Terrible service at Golden Nugget in Lake Charles this weekend. On the second day that we were there, we learned that there was no daily housekeeping service unless you requested it. No one mentioned it at check in and after learning this and combing their online website, I still didn’t see anything stating this. We get home after being gone from the room all day to an unclean room. I called housekeeping immediately and asked for room service. After an hour of no one showing up I called again. They said they would be there. After another 30 minutes I called back. They said they would come. I told them again that I had a dinner reservation, no clean towels and needed to get into the shower. I asked them to bring towels so I could shower and come back to clean the room while we were at dinner. They said that would be fine. After another 20 minutes, I heard a noise outside. I opened the door and housekeeping was cleaning an empty room across the hall. She said she did not have me on her list to clean. I asked for towels and called the front desk this time. They promised they would come when we were at dinner. We got to our room after 5 hours of dinner and gambling and our room had not been serviced. Unbelievable. Have never had worst (NO) service when we called 4 times! The pool service was also atrocious. It would take MINIMUM of 45 minutes to an hour to receive a drink. When we paid out, the waitress mixed up my husbands drivers license with someone else’s. Took 30 min to find

Front staff is terrible and unfriendly. Very disappointed with their dismissive attitude.

All staff was friendly and rooms were clean and nice. Great service and experience all around.

During check in, Melissa was very helpful and was able to get us a room that was available. We were able to have enough time to enjoy the pool and other amenities.

Our room wasn’t ready at check in time. They said sometimes a room isn’t ready till 8pm! We had dinner reservations to get ready for. It was aggravating. They said it was because some people don’t check out on time. I’ve never heard of that before. They said they say 4-8pm check in. Ridiculous.

Not enough receptionist

The hotel room smelled, checkin staff were not friendly or helpful, while hotel convienent the cost is not worth it.

My first visit.....Disappointed in the technical difficulties with the machines, frustrated with extremely slow hand pay outs (waited over an hour for a $1600 hand pay in the early morning hours when they were not busy), waiting for over 30 minutes to get a drink/water in the pool area. Elevators were having difficulties. They were extremely understaffed in ALL areas of the facility.

Excellent service and was upgraded due to unknown reasons. Overall, very happy and will be going back soon.

I tried calling the front desk multiple times and never got an answer. I requested full housekeeping and they never came during my 3 day stay. The restroom had mold. The beds are uncomfortable. Not what I expected.

Very nice Casino Hotel room. Very spacious large area. Nice decor great view. Excellent view of the beach. Over all great experience. Food selection restaurants was great. Customer service was excellent. From person checking us in. Great customer service skills. Bell hop was also very good service. Valet very busy but quick. They kind of talk to you on the go but still good. Casino associates when spoken to are nice. But did have a good bartender and was very nice. Overall very nice visit. Loved the it. We will be back. Needed more time and we did get some rain so couldn’t enjoy the beach. Rooms filled with so necessities didn’t need to request any. Only thing was store on premises only had single beer at bar price but did have some small liquor margaritas bottle. I didn’t pick up before check in but did have my mini bag for ice to keep drinks cold.

This is a large hotel so be prepared to walk quite a bit to get to your room and casino floor. The covered parking is nice as well as all the restaurants that are on property. The area is safe. This is our 4th stay here and would return again. Looks like people enjoyed the pool area but we arrived too late for that.

Clean room, nice views from the balcony, easy access to the casino

Great Hotel and Casino. No need to leave the property if you don't want to

Golden Nugget is a fun property to stay at with plenty of entertainment options. We enjoyed sunbathing and having drinks at the pool area. We dined at Vic & Anthony’s and Landry’s the service and food were excellent. We enjoyed the casino and also that we could walk next door to the other hotel for additional dining options. We will be back.

Good dining options onsite - not all open daily. Parking pretty easy. Room is spacious and comfortable with good bathroom. Surprised it didn’t have a small fridge. Overall - very good.

Hotel is always first class looking at my back window at all. The chemical plants is pretty depressing though not much I can do about it. I guess is what it is.

Decided to splurge on a room with a view of the lake. The view was not breathtaking. It was more of a canal with pipeline views.

The property did indeed have a Las Vegas feel (as it claimed), but it was more cozy, friendly and inviting. The staff, especially the valet, and the housekeeping staff were great! The view from my room was beautiful and I like having both bathtub and a shower. The bathrooms were great and just what was needed!

The property was clean and convenient with various dining options available.

Terrible service at Golden Nugget in Lake Charles this weekend. On the second day that we were there, we learned that there was no daily housekeeping service unless you requested it. No one mentioned it at check in and after learning this and combing their online website, I still didn’t see anything stating this. We get home after being gone from the room all day to an unclean room. I called housekeeping immediately and asked for room service. After an hour of no one showing up I called again. They said they would be there. After another 30 minutes I called back. They said they would come. I told them again that I had a dinner reservation, no clean towels and needed to get into the shower. I asked them to bring towels so I could shower and come back to clean the room while we were at dinner. They said that would be fine. After another 20 minutes, I heard a noise outside. I opened the door and housekeeping was cleaning an empty room across the hall. She said she did not have me on her list to clean. I asked for towels and called the front desk this time. They promised they would come when we were at dinner. We got to our room after 5 hours of dinner and gambling and our room had not been serviced. Unbelievable. Have never had worst (NO) service when we called 4 times! The pool service was also atrocious. It would take MINIMUM of 45 minutes to an hour to receive a drink. When we paid out, the waitress mixed up my husbands drivers license with someone else’s. Took 30 min to find

Food and service were amazing at Vic and Anthony's. Will never eat at Claim Jumper again. Service was good. Food was terrible and the hostess was very rude to the man ahead of us waiting for a table. No housekeeping service or clean towels even though requested twice.

Beautiful hotel room, excellent food at Lillie's and Vic & Anthony's.

The desk clerk at check-in was very kind as well as most of the staff that we interacted with. The facilities are very nice and everything seems new and grand. The bedroom was large, comfortable and fresh and the bathroom had a nice big tub and shower as well as a double vanity. Also, having a balcony is always a nice bonus. The lazy river and hot tubs were a lot of fun and the casino seemed very clean with nice tables and newer machines. We stayed mid week so some of the services were a little slower and several restaurants weren’t available but all in all, we had a really nice stay.

Room was nice and clean. I ordered room Service breakfast and is the worst I have ever had in a hotel. They serve all of the food on plastic containers…,over ez eggs on foam container with foil. the scramble eggs, terrible and Cold!!! Coffee served on paper cup and only one!!!! The cheapest paper plates I mean the cheapest!!!!! They forgot to add the pancake and we had to wait another 20 mins when all the food got cold and disgusting. Oh but they add a load full of jelly when we did not get toast, tons of sugar and we only got 1 cup of coffee; butter and don’t don’t why This “Brekfast” cost us $100. for 2 ppl. I threw away most of it, is a shame for the Golden Nugget I’m so disappointed I won’t stay there just because they didn’t seem to care. I talked to other ppl there who also had other complaints. I was celebrating our anniversary and I was looking forward for nice breakfast in my room. It ended up being a dissatisfaction!!! I DO NOT RECOMMEND. Sorry.

Golden Nugget is a fun property to stay at with plenty of entertainment options. We enjoyed sunbathing and having drinks at the pool area. We dined at Vic & Anthony’s and Landry’s the service and food were excellent. We enjoyed the casino and also that we could walk next door to the other hotel for additional dining options. We will be back.

The dining choices were fabulous. The valet and bellman services were prompt and speedy.

Casino limits went up food went down. I'm the first to pay money for a good meal but if i have to send two plates of food back there is an issue. Clam jumper breakfast was okay bread on my blt really greasy and salt grass always does a great job even when they mess up they make it right. Pool very crowded with a lot of kids.

What a beautiful hotel & casino. Excellent staff, food was amazing, and the shopping was great. The pool is fantastic. Would definitely recommend and we will absolutely return in the future. Overall a very nice establishment!

The property was nice, but didn’t like that. There were no late night dining options.