I rarely leave negative reviews, but this was a genuinely disappointing experience. I paid £480 for two nights and ended up leaving after the first. From the moment I arrived at Judges Court, the welcome from the receptionist was poor. The attitude felt cold and unwelcoming, which set the tone for the stay. To be fair, the staff member on duty the following morning was much more pleasant, but by then the damage was done. The room itself was a major issue. It was located right next to reception, meaning I could hear constant noise from guests coming and going. I was woken up very early in the morning, which made it impossible to rest properly. Cleanliness was also unacceptable. I found toilet paper left unflushed in the toilet on arrival, something I have never experienced in all my travels. For a hotel positioning itself as high-end, this is simply not acceptable. Facilities are extremely limited, with no food options available on site. The overall condition of the room also fell short, with cabinets visibly worn and falling apart. This is marketed as a 5-star experience, but in reality it felt closer to a 2-star standard at best. For the price paid, this was nowhere near the level expected. I would not return.
I rarely leave negative reviews, but this was a genuinely disappointing experience. I paid £480 for two nights and ended up leaving after the first. From the moment I arrived at Judges Court, the welcome from the receptionist was poor. The attitude felt cold and unwelcoming, which set the tone for the stay. To be fair, the staff member on duty the following morning was much more pleasant, but by then the damage was done. The room itself was a major issue. It was located right next to reception, meaning I could hear constant noise from guests coming and going. I was woken up very early in the morning, which made it impossible to rest properly. Cleanliness was also unacceptable. I found toilet paper left unflushed in the toilet on arrival, something I have never experienced in all my travels. For a hotel positioning itself as high-end, this is simply not acceptable. Facilities are extremely limited, with no food options available on site. The overall condition of the room also fell short, with cabinets visibly worn and falling apart. This is marketed as a 5-star experience, but in reality it felt closer to a 2-star standard at best. For the price paid, this was nowhere near the level expected. I would not return.