Quality Inn & Suites Fort Collins East

Did not have breakfast as promised, did not have coffee, hot tub was closed, halls were dirty and smelly, sign out front still advertised free breakfast too! Feels like it’s getting ready to be demolished.

Hotel was a residential hotel. Grounds were not kept up. Breakfast was offered, but only waffles, coffee & yogurt were available. Parking lot had some large potholes. Building smelled of marijuana. Teens were gathered in the parking lot at night.

We like staying here because of their pool! The kids love it and the living plants all around that area make it a fun place for the grown-ups to hang out. There are two restaurants opening in the hotel in a month or two. Excited to go back!

Easy check in we stayed our last couple days of vacation nice hotel reasonably priced room could’ve been more clean looked like some kids destroyed the room with coloring markers or paint overall the stay was good pool was great kinda cold and really dirty things were floating everywhere would stay here again! Super nice staff I can’t remember her name but she was probably the nicest lady ever! So polite and very friendly! The breakfast bags were great for on the go!

The property is very old, dingy, and it looks like they are trying to cover everything with paint. Bathroom was gross, with paw patrol stickers on the side of the vanity, dripping white dry paint on the shower surround, rusty metals on doors, water damaged doors that are only painted over. There was no garbage can in the bathroom. The bed had a frame that stuck out of the bottom and could be a huge potential hazard to get hurt. The property A/C was broken and it was extremely hot. There was dog poop on the sidewalk. Overall horrible place. This place should not be call Quality Inn cause there is not quality on anything at all.

Left property after single evening. Room was not clean/sanitary. Questionable people that approached us in the hall way. Pool has a bridge that's falling apart into the water. Experience overall was not great.

Well traveling with a handicapped child in a power wheelchair is hard enough! The "accessible" doors were not working. At all! Then our first floor room was a step up! We were unable to be swithed to a walk in room due to "being full" yet we saw almost nobody during our stay. Also the bathroom/shower had peeling paint, the toilet ran constantly, and there was coloring all over the walls!

Toilet was broken. Elevator didn’t work in the morning.

Staff was awesome! Super helpful and very kind. Hot tub did not work, not enough pool towels, technical issues with reservation in system, restaurant and bar not open, no breakfast served other than mini muffins, could not use laundry facility.

It has a very unique open pool area with a retro feel. The hot tub was no longer being used. Best part of the hotel was the pool. The hallways and rooms were filthy including the curtains. The elevators were old and dirty as well.

It had Roaches

This was hands-down, the most disgusting hotel I have ever stayed in. EVERYTHING was visibly dirty. The walls, floor, bedding, even the lamp shades. I honestly can’t believe they even let people stay in this hotel in the condition it was in. And to top it off we found not one but TWO DEAD MICE in our room!! The only positive thing I have to say is the staff really tried to be helpful. It’s not their fault that they work in this nasty hotel.

The heater didn't work. No cleaning service during 7 day stay. Hall ways gross

Worst hotel ever dirty curtains and bench was dirty worh stains. Staff manager at thatw as very rude. Tub was dirty inside black didnt even use it asked for money back stated rhey dont give refunds. Will never stay again or recommend it to anyone .

Entire hotel from lobby to hallways to room is extremely dirty. Pretty sure all carpet has been in there since it was built 50 some years ago. Panels falling off ceiling in various places. Black mold all over bathroom ceiling. Room stunk like an ashtray, no smoking room. Shower was dirty. Was told 3 times over 2 days they would bring extra pillow and never did. Couch in room was covered in burn holes and stains. Lots of drug use in parking lot after dark. Lots of homeless hanging around.none of the exterior doors to property lock at night so anyone can wander in in. No restaurant or complimentary breakfast like advertised. Will never stay there again.

Under no circumstances should you stay here. Made reservations too late yes that’s our fault. But this place is a f’in pit. Totally run down. Dirty linens in the hallways. Got in to room one only to have hair and shoe marks in sheets Next room had housekeeping dirty rags on counters. Do not believe the 2024 reviews that gave this place high marks. It is worse than horrible.. when I asked for a clean room desk simply said “well we’re about to find out”. Couldn’t have cared less. Parking lot also a shot show with long term motor homes taking up spaces without enough room to park in lit areas. Sketch. Elevators don’t work so plan on carrying bags up narrow dingy stairwell too. The rugs in the hallways haven’t been changed for what looks like over 15 years. Dirty and beads smells abound. If I could give zero stars I would.

To start off it is a older hotel. I walked into to hallway to go to my room and it smelled of a old hotel. Walked into my room and couldn't find a light switch and had just enough light to find a light on the dresser and got it on. The roo. Smelled ok and looked to be clean and in nice condition. Went to use the toilet and found some stuff floating in there and i dont believe it to be of human waste. Then went to take a shower and found long black hair in the tube and was a little disgusting with that. After the shower i grabbed the only bath towel off the shelf and opened it to dry off and was completely discussed with it. It was dirty and looked like someone used it to clean their backside off. Very disgusting!! I had to dry off with a little hand towel that looked clean thank god. Parking was horrible as their was 3 hotels all there together using the same parking lot. The website showed the hotel to have a bar there but it was under construction and nowhere near close to being open for business. They should update their listing for the hotel as it was one of the things i was looking for after driving for 15+hours. I would never recommend this hotel to anyone as it was just the worst experience i have ever had staying at a hotel and i have stayed at to many hotels to keep track of.

The parking lot is ill maintained, there are giant pot holes, dog poop on the side walk outside the rooms. There was dried vomit on the curtains that we didn’t see until we closed them that night. The wood floors leave your feet black from walking on them. This place is DISGUSTING. Do not stay here. They give you this line about “remodeling” when you check in hoping it will make you excuse the filth. I work at a motel, there is no excuse except lazy staff. You shouldn’t have to clean your own motel room just so you can sleep in it.

BED BUGS! The fact was there less then 5 min an asked to be refunded an tjey agreed to contact expedia. An didnt a now I camt get a refund dispite the health violation an tje pure disgust. I feel they over looked it so another bad review wouldnt make it on their page i dont indorse this hotel. Plus its multiple hotels in one.

The smell was unbearable! It was dirty. In the hallways. The room was gross with bugs in the corners of bathroom and sink/closet areas. I paid for a room with 2 beds and a sofa bed. At check-in I was told they don’t have any sofa beds or rollaways. They suggested the floor. We’ve got 4 kids, 1 being special needs. and there’s not a chance in hell my kids are laying with bugs. We were not in the room more than 20 min when I went back to the front desk telling them that we can’t stay with the conditions like that. I was told that there’s nothing they can do. That’s over 150 I spent for filth. False advertising at its best

When we checked in I discovered I had only reserved for 1 night and we wanted 2. I paid with Credit Card for the other night and we proceeded to our room. We discovered that the refrigerater was not working, and the TV was not working and the phone didn't work. I used my cell phone and called the desk and they said they would have maintenance come and fix it. We waited and waited so I called again and she said he was working on something else and would be there. I told her we were going to dinner and would be back. When we returned, we discovered the TV and refrigerator were working. We knew they wouldn't replace the phone as they had already told me that. We hear lots of noise and people arguing outside our room or outside. I felt unsafe and uneasy with the entire place. Yesterday 6/14 we went for breakfast and the lady took our ticket which was supposed to be for 2 days so we went to the desk and got another ticket. They also remade our keys When we got back in the evening, our keys wouldn't work. My husband walked back to the front desk, There was nobody there so he called me and asked me to call the hotel. He then came in from outside. To keep it short that eve, we had to call the desk and the sherrif to get the people in the next room to quiet down. There is much more to this story and I WOULD LIKE A TOTAL REFUND!! This place is terrible and YOU should not be recommending this place to anyone. The language was terrible. PLEASE Call me.

Hotel was not good. Hear through the walls and the patio door isnt even sealed so bugs can get in.

The inside is a portrait of a place that has seen better days. The first room they put me in had a broken mirror on the floor and lighting that did not work. The second room was better but because it was a windy night all I heard was winding whistling through the window. Made it very hard to sleep. I book through Hotels.com and payment was taken from my card. When I check in at the hotel, the lady asked for my card to process and hold a $25 security deposit. When I checked out in the morning I discovered that my card had bee processed for my stay so essentially I paid twice. I am still waiting for the general manager to correct this and call me.

The property is very old, dingy, and it looks like they are trying to cover everything with paint. Bathroom was gross, with paw patrol stickers on the side of the vanity, dripping white dry paint on the shower surround, rusty metals on doors, water damaged doors that are only painted over. There was no garbage can in the bathroom. The bed had a frame that stuck out of the bottom and could be a huge potential hazard to get hurt. The property A/C was broken and it was extremely hot. There was dog poop on the sidewalk. Overall horrible place. This place should not be call Quality Inn cause there is not quality on anything at all.

Tv didn’t work. Shower didn’t work

Toilet was broken. Elevator didn’t work in the morning.

Very outdated. Toilet cover didn’t fit on toilet tank. Toilet seat was old and parts appeared like wood. Bed was lopsided so when granddaughter went to lay down bed almost turned over.

The heater did not work and extra blankets did not help.

poil area is nice room was clearly under construction and only 1 small trash and broken remote, shower took a while to get hot

At first glance, property looks run down. Carpeting in room is pulling up. Toilet tank leaks and re-fills frequently. Battery in smoke detector needed replacement (unit ‘chirping’), sliding door to balcony didn’t close tightly. There was a gap between door and door frame. Paint splatter on bathroom floor from recent paint job.

Nice building and the man at check in was super friendly. Perfect place for our little family to spend the night during our drive.

We asked for towels at 8:30 am. They said they would bring them down in a couple of minutes. 9:00 came & still none. Called them & said that she was folding them. 10:00 came & still none. My husband went down there & finally got them at 10:30. Hall way was too loud.

The man checking us in was very friendly.

Easy check in we stayed our last couple days of vacation nice hotel reasonably priced room could’ve been more clean looked like some kids destroyed the room with coloring markers or paint overall the stay was good pool was great kinda cold and really dirty things were floating everywhere would stay here again! Super nice staff I can’t remember her name but she was probably the nicest lady ever! So polite and very friendly! The breakfast bags were great for on the go!

They did not have the room reserved. So they put me in another room and it was flooded with water. So they offered me two rooms since they didn’t have the room I initially reserved with enough beds, then they tried to charge me for that. I told them that was unacceptable , and they asked me to leave. They were not willing to refund me, now I have to get a third-party involved. The staff was incredibly rude as I had four children with me. Just trying to get a room for one night.

Older hotel but staff are excellent.

The front desk person, Gracie, was rude and couldn't be bothered to help. I always felt she wanted to other things than help her customers. A lamp shade was missing, the elevator had a sticky floor, one morning the breakfast was a cold cheese sandwich, none of the aforementioned were corrected while I was there.

Didn't have the room that we booked. First room they tried to give us was not cleaned. While the staff was able to help us, they weren't very friendly.

This was by far our worst hotel stay experience we've ever encountered. When we pulled in to check in, there was a police officer that had just pulled in to speak with 2 women in the parking lot. At check in, the first woman told me that they didn't have rooms with a fold out couch even though the booking stated they did. The other woman working corrected her and told her what room to put us in. By the time we checked in, that officer was gone but another had arrived for a different incident. We pulled around to the back side of the hotel to where she told us to go in at, there were multiple questionable characters hanging around outside the hotel. Lots of marijuana and cigarette smoke inside and outside of the hotel. The doors state that doors are locked after 5pm and a room card must be used for enter but that was never the case. None of the key scanners work and none of the doors lock. The room was very old, stains on everything and dirty. No phone in the room. Breakfast never happened even though it was advertised on the sign outside and online and no one told us at check in. The manager we spoke with was very rude and aggressive. Police were at the hotel daily. People live here! LOTS OF DRUGS AND TRANSIENTS/HOMELESS!!! I told the girl at check out all of the issues and she made every excuse possible. We were stuck here for 7 nights and couldn't leave due to the no refund policy. Worst experience ever and it fully deserves a full refund! CHOOSE A DIFFERENT HOTEL!!

Stephanie at the front desk was just absolutely fantastic. She went above and beyond the norm. However, unbeknownst to me t the time all the electronics in the if not work. On check out I talked to the regional manager from Denver and advised if he rents a room he and the staff needs to be sure all electronics, lights,and amenities are in working order. I was hoping for some compensation but none was offered. I would still give this property a second chance because of Stephanie's awesomeness.

Hotel was a residential hotel. Grounds were not kept up. Breakfast was offered, but only waffles, coffee & yogurt were available. Parking lot had some large potholes. Building smelled of marijuana. Teens were gathered in the parking lot at night.

We did not even stay here and forfeited our booking fees. Checked in, drove to park, found people living in this hotel. Felt very unsafe anywhere on the property due to the druggies and prostitutes walking around the property. Inside smelled very musty and was not clean at all. Don't recommend this place unless you are looking for drugs or a prostitute.

Entire hotel from lobby to hallways to room is extremely dirty. Pretty sure all carpet has been in there since it was built 50 some years ago. Panels falling off ceiling in various places. Black mold all over bathroom ceiling. Room stunk like an ashtray, no smoking room. Shower was dirty. Was told 3 times over 2 days they would bring extra pillow and never did. Couch in room was covered in burn holes and stains. Lots of drug use in parking lot after dark. Lots of homeless hanging around.none of the exterior doors to property lock at night so anyone can wander in in. No restaurant or complimentary breakfast like advertised. Will never stay there again.

Left property after single evening. Room was not clean/sanitary. Questionable people that approached us in the hall way. Pool has a bridge that's falling apart into the water. Experience overall was not great.

Under no circumstances should you stay here. Made reservations too late yes that’s our fault. But this place is a f’in pit. Totally run down. Dirty linens in the hallways. Got in to room one only to have hair and shoe marks in sheets Next room had housekeeping dirty rags on counters. Do not believe the 2024 reviews that gave this place high marks. It is worse than horrible.. when I asked for a clean room desk simply said “well we’re about to find out”. Couldn’t have cared less. Parking lot also a shot show with long term motor homes taking up spaces without enough room to park in lit areas. Sketch. Elevators don’t work so plan on carrying bags up narrow dingy stairwell too. The rugs in the hallways haven’t been changed for what looks like over 15 years. Dirty and beads smells abound. If I could give zero stars I would.

Homeless and drug addicts everywhere in the parking lot. Paid for two nights, got there the first night at 2am so we were desperate for some sleep. We turned in our keys first thing in the morning. The room was filthy, wall sockets and wires hanging out of the wall, sliding glass door to the balcony would not close all the way. Just an absolute disgusting, unsafe, environment.

Cops patrolling parking lot, questioning everybody why they are there.. Very dirty hotel, Staff tried to start drama

We got there on a Friday at 6pm, I had specified when making reservation to give me a lower floor because my mother is in a wheel chair. It was 3 of us, well they gave us a 2nd floor room when getting there after a long walk we find out that it has only one bed, I had to go back and get my mother down again, and ask for a room with 2 beds. We finally got it, so is 8pm want to take a shower and NO towels only hand towels I could hear the housekeeper lady in the hall, went outside and asked for towels she said to go to the laundry room and ask for them. I told her that I didn’t know where the laundry room was so she told me she was very busy to take me, so go back to the room and call front desk for towels nobody got me towels and we decided to go to “sleep” 12 midnight someone is trying to open the sliding door which is in front of the parking lot. Is a homeless couple trying to get in I called the front desk No one answered, we go to “sleep” 5am 3 motorcycles Right in front of the same sliding door running so loud and people Yelling at each other. I will never be back to this hotel ever ever again and I don’t recommend this not even to my worst enemy

Shortly after checking in we left. I’ve never been to a worse hotel. The hotel is filthy!!! It wreaks of smoke and urine. The bedspread was covered in cigarette burns, our room was so dirty and while carrying our bags out there was a man urinating in the stairwell! It is in total disrepair outside. Beware!!!!

This was by far our worst hotel stay experience we've ever encountered. When we pulled in to check in, there was a police officer that had just pulled in to speak with 2 women in the parking lot. At check in, the first woman told me that they didn't have rooms with a fold out couch even though the booking stated they did. The other woman working corrected her and told her what room to put us in. By the time we checked in, that officer was gone but another had arrived for a different incident. We pulled around to the back side of the hotel to where she told us to go in at, there were multiple questionable characters hanging around outside the hotel. Lots of marijuana and cigarette smoke inside and outside of the hotel. The doors state that doors are locked after 5pm and a room card must be used for enter but that was never the case. None of the key scanners work and none of the doors lock. The room was very old, stains on everything and dirty. No phone in the room. Breakfast never happened even though it was advertised on the sign outside and online and no one told us at check in. The manager we spoke with was very rude and aggressive. Police were at the hotel daily. People live here! LOTS OF DRUGS AND TRANSIENTS/HOMELESS!!! I told the girl at check out all of the issues and she made every excuse possible. We were stuck here for 7 nights and couldn't leave due to the no refund policy. Worst experience ever and it fully deserves a full refund! CHOOSE A DIFFERENT HOTEL!!

First the advertisement lied about the pool and the hot tub. Neither of these were working . No breakfast served. The rooms rug was filthy. The sheets on the bed were marked up with stains. The couch was marked with stains. The Easter this furniture was all scratch and dirty. The TV remote was not working correctly. The sound would not adjust. The air conditioner was not working correctly. It seem to have lost some power. The price of the roof was OK. The new sex and granite counters were nice. The colors chosen for the rooms was atrocious.! We stayed in Fort Collins, CO.

The hotel advertised breakfast on front billboard, but we were told they stopped serving breakfast, just a couple weeks earlier. Rooms smelled musty and mildew. Hotel was run down and deteriorating. Staff was not helpful, short, abrupt and y informative. I would not stay here again or recommend to anyone else.

The pictures are nothing like the actual hotel. It’s so run down the restaurant and bar are closed and have been for long time. I would not suggest staying here.

Easy check in we stayed our last couple days of vacation nice hotel reasonably priced room could’ve been more clean looked like some kids destroyed the room with coloring markers or paint overall the stay was good pool was great kinda cold and really dirty things were floating everywhere would stay here again! Super nice staff I can’t remember her name but she was probably the nicest lady ever! So polite and very friendly! The breakfast bags were great for on the go!

Property was old and dirty and even smelled and breakfst only had waffles

Stained mattresses, mold under the sink, no promised breakfast, laundry service out of order, no hot tub, broken and missing items in the room, doors left propped open and unsafe.

We booked this property for 2 reasons. Free breakfast and it was cheaper than most motels. When we arrived we were not told that the free breakfast buffet was no longer happening. We had to find out for ourselves the next day. When we checked out, they told us that the free breakfast was no longer " a thing". No explanations as to why. The doors leading into the property were not secure. They had key codes that you used card for, but not one of them worked properly. The whole place smelled like a mixture of urine and cigarette smoke. Meth heads and tweakers live permanently on site. They are noisy, rude, and are full of drama towards other tenants at the property. Our room was dirty, no vacuum had been used before we arrived. The couch had stains on every cushion. We did not feel comfortable letting our child sleeping on the pull out couch. The mattress to the pull out couch was disgustingly dirty. There was a fork and trash behind the entertainment center that you could see as plugged in something to the wall. The bedside lamps are a fire hazard. The plugs on the lamps that you would use to charge youre phones are loose and janky. The entire place is falling apart. If you are looking to experience the meth head ghetto version of a motel than this place is for you. Otherwise spend a little more money for a better hotel room and overall experience. We learned our lesson on this one and next time we will spend more money.

No breakfast...just coffee and donuts..was told the credit card i used would not be processed until I was present...they took early that morning b4 I even showed up that evening..

Staff was awesome! Super helpful and very kind. Hot tub did not work, not enough pool towels, technical issues with reservation in system, restaurant and bar not open, no breakfast served other than mini muffins, could not use laundry facility.

Advertised a nice breakfast but there was no breakfast. Even the marquee out front showed a breakfast but it must have been for the hotel next door. My boys were excited to have a room with a balcony, but the sliding door had so much dirt in it that we could barely get it open the morning we checked out. The hallways inside were sooooo hot. In July it was miserable to even walk from the elevator to our room.