Pearl Star Hotel ATAMI
535 USD
/natt
Gj.snitt. for september
Priser for Pearl Star Hotel ATAMI
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535 USD
/natt
Gj.snitt. for september
Månedlige gjennomsnittspriser
På Pearl Star Hotel ATAMI er prisen per natt i gjennomsnitt 376 USD i den billigste måneden (juni) og 584 USD i den dyreste måneden (august), basert på de siste 12 månedene.
| Måned | Gjennomsnittspris |
|---|---|
| januar | 453 USD |
| februar | 477 USD |
| mars | 473 USD |
| april | 445 USD |
| mai | 466 USD |
| juni | 376 USD |
| juli | 458 USD |
| august | 584 USD |
| september | 535 USD |
| oktober | 566 USD |
| november | 572 USD |
| desember | 579 USD |
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sep · 535 USD
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Dyreste: august (ca. 584 USD)
Billigste: juni (ca. 376 USD)
Om denne eiendommen
Luxury hotel near the beach with 5 restaurants, spa services, and free self-parking available onsite.
Beliggenhet
Located near the beach, PEARL STAR HOTEL ATAMI is in Higashikaigancho, a neighborhood in Atami. Mishima Sky Walk and Hakone Shrine are notable landmarks, and the area's natural beauty can be seen at Atami Sun Beach and Fuji-Hakone-Izu National Park. Don't miss out on a visit to Atami Plum Garden.
Parkering
Restaurant
Rom for ikke-røykere
Forretningssenter
Romservice
Renseri
Romalternativer
5
King Suite
Romdetaljer
1 Ekstra Stor Dobbeltseng
2 Futoner
Sover 4
1421 ft²
Utsikt mot rolig gateKlimaanleggOppvarmingsafe-boks
4
Superior Twin Room
Romdetaljer
2 Enkeltsenger
Sover 2
818 ft²
Utsikt mot sjøenBalkongKlimaanleggOppvarmingsafe-boks
3
Superior Quadruple Room
Romdetaljer
4× Enkeltsenger
Sover 4
1636 ft²
Utsikt mot sjøenBalkongKlimaanleggOppvarmingsafe-boks
12
Deluxe Twin Room with Tatami Area and Open-Air Bath Ocean View
Romdetaljer
2 Enkeltsenger
og 2 Futoner
Sover 4
786 ft²
Utsikt mot sjøenBalkongKlimaanleggOppvarmingsafe-boks
3
Deluxe Quadruple Room
Romdetaljer
4× Enkeltsenger
Sover 4
1636 ft²
Utsikt mot sjøenBalkongKlimaanleggOppvarmingsafe-boks
12
Suite with Open-Air Bath Hillside View
Romdetaljer
4× Enkeltsenger
Sover 4
1292 ft²
Utsikt mot rolig gateKlimaanleggOppvarmingKjøkken
13
Deluxe Twin Room with Open-Air Bath Ocean View
Romdetaljer
2 Enkeltsenger
Sover 2
818 ft²
Utsikt mot sjøenBalkongKlimaanleggOppvarmingsafe-boks
9
Universal Design Twin Room Ocean View
Romdetaljer
2 Enkeltsenger
Sover 2
1119 ft²
Utsikt mot sjøenBalkongKlimaanleggOppvarmingsafe-boks
4
Triple Room with Sea View
Romdetaljer
3× Enkeltsenger
Sover 3
1119 ft²
Utsikt mot sjøenBalkongKlimaanleggOppvarmingsafe-boks
12
Superior Twin Room with Open-Air Bath Ocean View
Romdetaljer
2 Enkeltsenger
Sover 2
818 ft²
Utsikt mot sjøenBalkongKlimaanleggOppvarmingsafe-boks
10
Suite with Tatami Area and Open-Air Bath Hillside View
Romdetaljer
2 Enkeltsenger
2 Futoner
Sover 4
1421 ft²
Utsikt mot rolig gateKlimaanleggOppvarmingsafe-boks
8
Deluxe Twin Room with Tatami Area View Bath Ocean View
Romdetaljer
2 Enkeltsenger
Sover 4
1119 ft²
Utsikt mot sjøenBalkongKlimaanleggOppvarmingsafe-boks
10
Superior Twin Room with Tatami Area Ocean View
Romdetaljer
2 Enkeltsenger
Sover 2
818 ft²
Utsikt mot sjøenBalkongKlimaanleggOppvarmingsafe-boks
2
Two-Bedroom Suite
Romdetaljer
2 Enkeltsenger
2 Enkeltsenger
Sover 4
1830 ft²
Utsikt mot sjøenBalkongKlimaanleggOppvarmingKjøkken
Gjesteomtaler av Pearl Star Hotel ATAMI
8.9
Utrolig
basert på 164 verifiserte omtaler
Hva gjestene synes
KI-generert oppsummering basert på nylige gjesteomtaler
På Pearl Star Hotel ATAMI roser reisende konsekvent de moderne, plettfrie interiørene og romslige rom med havutsikt og private onsen (varme kilder), samt en strandnær beliggenhet som føles spesiell, men likevel med gangavstand til Atamis butikker og stasjon.
Les merVar dette til hjelp?
Hva gjestene synes
På Pearl Star Hotel ATAMI roser reisende konsekvent de moderne, plettfrie interiørene og romslige rom med havutsikt og private onsen (varme kilder), samt en strandnær beliggenhet som føles spesiell, men likevel med gangavstand til Atamis butikker og stasjon.
Frokosten får mye skryt for kvalitet og utvalg, og gjestene setter pris på de offentlige badene, takspaen, treningssenteret, loungen med gratis drikke og praktiske detaljer som parkering eller transport tilbake til stasjonen. Servicen beskrives i stor grad som vennlig, men flere anmeldelser rapporterer om inkonsekvent resepsjon og begrenset concierge-hjelp; middag kan kreve forhåndsbestilling, og noen middagsalternativer er begrenset til dyre fast menyer eller har stengt. Noen gjester nevnte støy fra gaten eller bygging på balkongene og glatte dusjområder. Generelt kan du forvente et polert, avslappende opphold ved stranden med flotte rom og frokost.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Fasiliteter
Gjester fremhever ofte de offentlige og private onsenene, takspaen, et godt treningssenter og en avslappende lounge med gratis drikke; flere nevner også praktiske detaljer som parkering, yogatimer og transporttjenester. Noen bemerker høy musikk i loungen til tider.
Relaterte gjesteomtaler
10
Myriam
17. apr. 2025
·
Overnattet 1 natt
The room was fantastic, spacious with a balcony and a private onsen. The lounge with unlimited drinks and snacks in a cozy atmosphere is a great addition. The service was excellent and friendly
The room was fantastic, spacious with a balcony and a private onsen. The lounge with unlimited drinks and snacks in a cozy atmosphere is a great addition. The service was excellent and friendly
10
Tien
18. apr. 2024
·
Overnattet 1 natt
Beautiful hotel with modern aesthetic and impeccable service. The onsens (both the general one and the private balcony one) are amazing. Excellent breakfast with western and Japanese food and some fun automations (fresh squeezed self serve OJ machine and automatic pancake machine). View of ocean and small Atami beach out front. Short walking distance to shopping district in Atami, which is smallish. Some construction next door when we went but didn't hear anything - very quiet and peaceful. No self-laundry facilities FYI. We walked from Atami station to the hotel (thankfully downhill but rather steep portions) but definitely needed the complimentary taxi ride back to the train station given the steepness of the location.
Beautiful hotel with modern aesthetic and impeccable service. The onsens (both the general one and the private balcony one) are amazing. Excellent breakfast with western and Japanese food and some fun automations (fresh squeezed self serve OJ machine and automatic pancake machine). View of ocean and small Atami beach out front. Short walking distance to shopping district in Atami, which is smallish. Some construction next door when we went but didn't hear anything - very quiet and peaceful. No self-laundry facilities FYI. We walked from Atami station to the hotel (thankfully downhill but rather steep portions) but definitely needed the complimentary taxi ride back to the train station given the steepness of the location.
10
Andy
22. juni 2024
·
Overnattet 1 natt
Very nice onsen hotel in Atami beach front. Access from the train station is provided by the local taxi paid by the hotel. Great experience!
Very nice onsen hotel in Atami beach front. Access from the train station is provided by the local taxi paid by the hotel. Great experience!
10
makoto
22. juni 2025
·
Overnattet 2 netter
施設やレストランスポーツジムすべてがとても綺麗で使いやすかったです。 ここまで良いホテルだと逆に少し気になってしまうのはドライヤーの質です。 ほんのわずかなことですが、他と同様のランクのホテルと比べると、ドライヤーやアメニティーの質が若干低いかなと思います。
施設やレストランスポーツジムすべてがとても綺麗で使いやすかったです。 ここまで良いホテルだと逆に少し気になってしまうのはドライヤーの質です。 ほんのわずかなことですが、他と同様のランクのホテルと比べると、ドライヤーやアメニティーの質が若干低いかなと思います。
10
Ciang Ling
31. mai 2024
·
Overnattet 2 netter
Property is very spacious…. Very impressive. It was a good stay for us as well. Despite the many positive reviews that was 10/10 few mentioned about the street noise that’s unfortunately very disturbing at night or when using the onsen. The 10th floor onsen is much better and めちゃ広いい。。。。 skip the indoor onsen and use the 10th floor and one will feel relax.
Property is very spacious…. Very impressive. It was a good stay for us as well. Despite the many positive reviews that was 10/10 few mentioned about the street noise that’s unfortunately very disturbing at night or when using the onsen. The 10th floor onsen is much better and めちゃ広いい。。。。 skip the indoor onsen and use the 10th floor and one will feel relax.
10
Tomoko
12. mai 2024
·
Overnattet 2 netter
ゆっくり過ごす為に温泉付の部屋を予約しました。 大浴場も良かったですが、部屋の温泉も良かったです。 ヨガなどのプログラムも参加可能で、とても楽しめました。 また行きたいホテルの一つです。
ゆっくり過ごす為に温泉付の部屋を予約しました。 大浴場も良かったですが、部屋の温泉も良かったです。 ヨガなどのプログラムも参加可能で、とても楽しめました。 また行きたいホテルの一つです。
10
Kar
19. sep. 2025
·
Overnattet 2 netter
We enjoyed the ocean view, private onsen in the balcony, nice breakfast, relaxing lounge on 2nd Fl (but music too loud) and location of the hotel. Only thing we did not like was the slippery tiles in the shower. I almost fell, the tiles were slippery & there is no grab bar. Very dangerous and I started to wear the black slipper you put outside in the balcony when I took the shower.
We enjoyed the ocean view, private onsen in the balcony, nice breakfast, relaxing lounge on 2nd Fl (but music too loud) and location of the hotel. Only thing we did not like was the slippery tiles in the shower. I almost fell, the tiles were slippery & there is no grab bar. Very dangerous and I started to wear the black slipper you put outside in the balcony when I took the shower.
10
Jekwon
16. jan. 2025
·
Overnattet 1 natt
What an amazing hotel. The rooms are absolutely beautiful. The bathtub on the balcony is actual hot spring water. The place is immaculate. The gym is also very nice. And also, it's easy walking to Giza where all the food is. I would definitely stay here again. Hopefully even more nights.
What an amazing hotel. The rooms are absolutely beautiful. The bathtub on the balcony is actual hot spring water. The place is immaculate. The gym is also very nice. And also, it's easy walking to Giza where all the food is. I would definitely stay here again. Hopefully even more nights.
10
John
21. nov. 2025
·
Overnattet 1 natt
Great happy hour
Great happy hour
10
Kelvin
5. nov. 2025
·
Overnattet 1 natt
Room was modern and clean, the private onsen was great , the breakfast was delicious , also had free parking.
Room was modern and clean, the private onsen was great , the breakfast was delicious , also had free parking.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Renhold
Anmeldelser beskriver gjentatte ganger hotellet og rommene som plettfrie og moderne, med rengjøring beskrevet som grundig. Kun få sporadiske mindre feil er notert.
Relaterte gjesteomtaler
10
INAGAKI
11. feb. 2026
·
Overnattet 1 natt
綺麗なホテルでした。
綺麗なホテルでした。
10
ゆうだい
15. aug. 2024
·
Overnattet 1 natt
ホテル内が非常にキレイ
ホテル内が非常にキレイ
10
Kiyomi
10. juni 2024
·
Overnattet 1 natt
スタッフさんの対応がとても丁寧且つ迅速で大変気持ちよくすごせました。お部屋も大変綺麗でお掃除が隅々まで行き届いているな、、と感じました。大浴場もシックな感じでゆったり気持ちよく入れました。次に熱海に来る時もまたお世話になりたいです。
スタッフさんの対応がとても丁寧且つ迅速で大変気持ちよくすごせました。お部屋も大変綺麗でお掃除が隅々まで行き届いているな、、と感じました。大浴場もシックな感じでゆったり気持ちよく入れました。次に熱海に来る時もまたお世話になりたいです。
10
yan kit George
21. nov. 2025
·
Overnattet 1 natt
Clean and modern. Staff very friendly.
Clean and modern. Staff very friendly.
10
Jane
4. okt. 2025
·
Overnattet 3 netter
Excellent hotel. Staff are very attentive and the hotel was spotless. The room was lovely and the private onsen was perfect, especially with the sea view. Breakfast was very impressive. Very relaxing stay, couldn’t recommend it more.
Excellent hotel. Staff are very attentive and the hotel was spotless. The room was lovely and the private onsen was perfect, especially with the sea view. Breakfast was very impressive. Very relaxing stay, couldn’t recommend it more.
10
Kazuhiko
11. aug. 2024
·
Overnattet 1 natt
露天風呂付部屋の宿泊で、露天風呂の天井隅に蜘蛛の巣がありました。他は、ホテル施設内は清潔で、スタッフの対応も素晴らしく、大変満足いたしました。また是非利用したいホテルです。
露天風呂付部屋の宿泊で、露天風呂の天井隅に蜘蛛の巣がありました。他は、ホテル施設内は清潔で、スタッフの対応も素晴らしく、大変満足いたしました。また是非利用したいホテルです。
10
Terence
30. nov. 2024
·
Overnattet 2 netter
This hotel is wonderful. They will give u voucher if you don’t need to make up room. Room cleanliness is great. View from from the room is great as well. Sleep Is undisturbed.
This hotel is wonderful. They will give u voucher if you don’t need to make up room. Room cleanliness is great. View from from the room is great as well. Sleep Is undisturbed.
10
Katherine
28. jan. 2026
·
Overnattet 1 natt
Everything was sparkling clean and convenient
Everything was sparkling clean and convenient
10
Nanae
5. mai 2025
·
Overnattet 1 natt
施設は新しく清潔で、タオルはフカフカ、大浴場からの景色は最高でした。朝のビュッフェの生搾りオレンジジュース製造機は初めての体験、オレンジ3個分ジュースはフレッシュで本当に満足度高かったです！従業員の皆様のホスピタリティも心地よく、熱海の常宿決定です。ありがとうございました。
施設は新しく清潔で、タオルはフカフカ、大浴場からの景色は最高でした。朝のビュッフェの生搾りオレンジジュース製造機は初めての体験、オレンジ3個分ジュースはフレッシュで本当に満足度高かったです！従業員の皆様のホスピタリティも心地よく、熱海の常宿決定です。ありがとうございました。
10
KOSUKE
18. feb. 2025
·
Overnattet 1 natt
とても綺麗でした
とても綺麗でした
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Rom
Rommene er romslige, moderne og høyteknologiske, med private balkong-onsen og fantastisk havutsikt; mange nøt soloppgangen. Noen nevner støy fra gaten eller bygging utenfor og glatte dusjgulv.
Relaterte gjesteomtaler
10
DJuan
27. juni 2025
·
Overnattet 1 natt
The property is unassiming from the exterior, but the interior is top-tier. My room was above and beyond what I anticipated and I was immediately subdued by the atmosphere and had NO CHOICE but to utterly relax. This was further guaranteed by the private onsen in the room. 10 out of 10 experience with an AMAZING ocean view.
The property is unassiming from the exterior, but the interior is top-tier. My room was above and beyond what I anticipated and I was immediately subdued by the atmosphere and had NO CHOICE but to utterly relax. This was further guaranteed by the private onsen in the room. 10 out of 10 experience with an AMAZING ocean view.
10
Yvonne
19. des. 2024
·
My hotel room was amazing - everything is so high tech. You control all the electricals with the ipad, the TV rises up from the drawer. I feel so comfortable staying in the room. The amenities and pajamas are so thoughtful. I got an amazing view of the ocean from my room. Amazing breakfast... I love their DIY freshly squeezed mikan. It's the best I've ever had. From then I learned Izu is famous for their oranges. That's why there's orange trees growing everywhere in people's homes. The walk to Atami station is 10 min - lots of stairs to climb as Atami situates on mountains. There's no shuttle service so you have to get there yourself. That's not a problem for me as we drove there. Lots of parking spaces available.
My hotel room was amazing - everything is so high tech. You control all the electricals with the ipad, the TV rises up from the drawer. I feel so comfortable staying in the room. The amenities and pajamas are so thoughtful. I got an amazing view of the ocean from my room. Amazing breakfast... I love their DIY freshly squeezed mikan. It's the best I've ever had. From then I learned Izu is famous for their oranges. That's why there's orange trees growing everywhere in people's homes. The walk to Atami station is 10 min - lots of stairs to climb as Atami situates on mountains. There's no shuttle service so you have to get there yourself. That's not a problem for me as we drove there. Lots of parking spaces available.
10
CHENG
27. nov. 2025
·
Overnattet 1 natt
The frontdesk staff are polite and helpful. The room is great - spacious, clean and has great amenity. It has a continuously filled and always hot onsen which is super convenient, and we enjoyed it a lot. The breakfast was good in terms of variety and the quality. It is pricy but I don't feel my money is wasted.
The frontdesk staff are polite and helpful. The room is great - spacious, clean and has great amenity. It has a continuously filled and always hot onsen which is super convenient, and we enjoyed it a lot. The breakfast was good in terms of variety and the quality. It is pricy but I don't feel my money is wasted.
10
Mika
27. sep. 2025
·
Overnattet 1 natt
Clean room Beautiful design high ceiling, contemporary japanese interior beautifully done. Breathtaking Ocean view. Excellent Onsen with the ocean view.
Clean room Beautiful design high ceiling, contemporary japanese interior beautifully done. Breathtaking Ocean view. Excellent Onsen with the ocean view.
10
Yoshihiko
25. des. 2024
·
Overnattet 2 netter
Perfect ocean view from Onsen and room. Sun rise was awesome.
Perfect ocean view from Onsen and room. Sun rise was awesome.
10
こうぞう
26. juli 2024
·
Overnattet 1 natt
お部屋の広さと天井の高さが気持ちよかったです。お部屋には必要なものが全て揃っていて、部屋から出たくないくらいでした！
お部屋の広さと天井の高さが気持ちよかったです。お部屋には必要なものが全て揃っていて、部屋から出たくないくらいでした！
4
Tanja
9. nov. 2023
·
Overnattet 2 netter
Cannot recommend. For the price-point, there are MANY other options. After several weeks in Japan, we hoped for a couple of days of serenity by the sea, soaking in a private onsen; however our experience was far from relaxing. On the plus side, the hotel room was lovely, with modern design and comfortable bedding, and the breakfast buffet was extensive. But 3 things detracted from our experience: 1. There is MAJOR construction happening on both sides of the hotel property, and will be ongoing for many months – the hotel did not tell us this. The jack-hammering began at 8:30 am and continued until 5pm, so use of the private veranda and hot spring tub was very noisy and unpleasant. 2. The design of the veranda space somehow amplifies the street noise from below, again making the outdoor space unpleasantly noisy. Our room was on the 9th floor – well away from the busy road, yet we heard the racing cars as though we were right beside them. 3. While the hotel is striving to be “5-star”, the service level from the staff is not up to 5-star standards. For example, there was no concierge service, and the front desk staff didn’t seem to know when their own restaurants were open for dinner. When we were finally able to make a reservation, we were told that we needed to order our meal the day ahead (no explanation why), and the only choices were from 3 very expensive fixed-price menus. As small eaters, we hoped to order a la carte but were told that wasn’t possible. We ate elsewhere.
Cannot recommend. For the price-point, there are MANY other options. After several weeks in Japan, we hoped for a couple of days of serenity by the sea, soaking in a private onsen; however our experience was far from relaxing. On the plus side, the hotel room was lovely, with modern design and comfortable bedding, and the breakfast buffet was extensive. But 3 things detracted from our experience: 1. There is MAJOR construction happening on both sides of the hotel property, and will be ongoing for many months – the hotel did not tell us this. The jack-hammering began at 8:30 am and continued until 5pm, so use of the private veranda and hot spring tub was very noisy and unpleasant. 2. The design of the veranda space somehow amplifies the street noise from below, again making the outdoor space unpleasantly noisy. Our room was on the 9th floor – well away from the busy road, yet we heard the racing cars as though we were right beside them. 3. While the hotel is striving to be “5-star”, the service level from the staff is not up to 5-star standards. For example, there was no concierge service, and the front desk staff didn’t seem to know when their own restaurants were open for dinner. When we were finally able to make a reservation, we were told that we needed to order our meal the day ahead (no explanation why), and the only choices were from 3 very expensive fixed-price menus. As small eaters, we hoped to order a la carte but were told that wasn’t possible. We ate elsewhere.
10
Kar
19. sep. 2025
·
Overnattet 2 netter
We enjoyed the ocean view, private onsen in the balcony, nice breakfast, relaxing lounge on 2nd Fl (but music too loud) and location of the hotel. Only thing we did not like was the slippery tiles in the shower. I almost fell, the tiles were slippery & there is no grab bar. Very dangerous and I started to wear the black slipper you put outside in the balcony when I took the shower.
We enjoyed the ocean view, private onsen in the balcony, nice breakfast, relaxing lounge on 2nd Fl (but music too loud) and location of the hotel. Only thing we did not like was the slippery tiles in the shower. I almost fell, the tiles were slippery & there is no grab bar. Very dangerous and I started to wear the black slipper you put outside in the balcony when I took the shower.
10
Theresa
27. nov. 2025
·
Overnattet 2 netter
This is outstanding. Huge room with private onsen overlooking the beach. The highest standards. Would love to return
This is outstanding. Huge room with private onsen overlooking the beach. The highest standards. Would love to return
10
Corti
21. nov. 2025
·
Overnattet 1 natt
The room is very clean and amenities provided are excellent. Open air bath and ocean view are wonderful. Staff members are very polite and helpful. Breakfast has different varieties and the food are very good.
The room is very clean and amenities provided are excellent. Open air bath and ocean view are wonderful. Staff members are very polite and helpful. Breakfast has different varieties and the food are very good.
Var dette til hjelp?
KI-generert oppsummering basert på nylige gjesteomtaler
Service
Personalet roses ofte for å være vennlig, oppmerksomt og imøtekommende. Flere gjester rapporterer imidlertid om inkonsekvent behandling i resepsjonen, begrenset concierge-hjelp og tidvis uhøflighet eller ujevn innsjekkings-/utsjekkingshjelp.
Relaterte gjesteomtaler
6
Luxi
7. des. 2024
·
Overnattet 2 netter
Front desk service severely lacking for a hotel like this. When we arrived, an employee in training asked if I had a reservation tonight and told me check in is at 3. Then she stared at me blankly and left me standing by the front desk. Afterwards a male employee came over and asked for passports for copy. After making copies, they took my luggage for keeping before checkin and then he proceeded to wave us off, as if shooing us away. I understand that there's a language barrier and I'm not expecting them to speak English to us, but there absolutely no need to wave us off like that. What a terrible first impression to leave on your guests. It may just be these two employees, because I see better service offered to other guests. At checkout, taxi service was not offered to us but to other guests. Hotel location is unbeatable and facilities are new. Hotel breakfast buffet is great, with fresh orange juice. Stay was overall relaxing, I hope they can improve their staff training
Front desk service severely lacking for a hotel like this. When we arrived, an employee in training asked if I had a reservation tonight and told me check in is at 3. Then she stared at me blankly and left me standing by the front desk. Afterwards a male employee came over and asked for passports for copy. After making copies, they took my luggage for keeping before checkin and then he proceeded to wave us off, as if shooing us away. I understand that there's a language barrier and I'm not expecting them to speak English to us, but there absolutely no need to wave us off like that. What a terrible first impression to leave on your guests. It may just be these two employees, because I see better service offered to other guests. At checkout, taxi service was not offered to us but to other guests. Hotel location is unbeatable and facilities are new. Hotel breakfast buffet is great, with fresh orange juice. Stay was overall relaxing, I hope they can improve their staff training
2
Minh
24. des. 2024
·
Overnattet 2 netter
Greeted by very rude manager
Greeted by very rude manager
6
Koichi
23. juli 2025
·
Overnattet 1 natt
2022年に開業された新しいホテルで設備などは素晴らしい。しかしながらスタッフ不足なのか、従業員の対応が一部を除いては非常に悪く、皆さんどう動いていいのかわからないような対応が目立ち、特に朝食時のスタッフの緩慢さやお客様への対応には目に余るものがあり、大変不快であった。 海を目の前にするロケーションは抜群で、このホテルの最大の価値は立地です。
2022年に開業された新しいホテルで設備などは素晴らしい。しかしながらスタッフ不足なのか、従業員の対応が一部を除いては非常に悪く、皆さんどう動いていいのかわからないような対応が目立ち、特に朝食時のスタッフの緩慢さやお客様への対応には目に余るものがあり、大変不快であった。 海を目の前にするロケーションは抜群で、このホテルの最大の価値は立地です。
10
Rosa
13. sep. 2024
·
Overnattet 2 netter
This is a fantastic place to stay. The rooms with a private onsen are beautiful. The food is fresh and delicious and the staff are friendly, gracious and professional. The only exception was the staff member we encountered when we arrived prior to the check in time. We found him to be less than accommodating and quite rude. Thankfully, a colleague stepped in to help. We’d go back for sure and highly recommend this hotel.
This is a fantastic place to stay. The rooms with a private onsen are beautiful. The food is fresh and delicious and the staff are friendly, gracious and professional. The only exception was the staff member we encountered when we arrived prior to the check in time. We found him to be less than accommodating and quite rude. Thankfully, a colleague stepped in to help. We’d go back for sure and highly recommend this hotel.
6
Rebecca
19. nov. 2024
·
Overnattet 1 natt
My husband and I made a night's stop in Atami during our recent two-week Japan trip and stayed at Pearl Star. The price of around $700 a night (in early November) was way beyond our usual budget but we figured it was worth it because, above all, we were attracted to the hotel rooms' private onsens and the hotel seemed like it was quite luxury. The positives: -The hotel is very nicely located right on the beach and a close walk to both the train station area and the town's ginza street -It's extremely clean and well-appointed - the included breakfast wasn't the best we had in Japan was certainly nice and extensive, and we enjoyed the fairly affordable 30-min massages available at the spa The big negative, for us, was the lack of personalized service of any kind we received from the hotel staff, particularly the front desk. When we arrived, we asked if there was a concierge and the man helping us told us this was a word he'd never heard before; we asked if anyone could recommend local restaurants or help make reservations (particularly needed as this is not a super touristy location and not a lot of English speakers) and were told they could not. We were not offered any general information about how our in-room onsen worked, or how the public onsen worked/rules for it either. Overall, for this price especially, I would expect a much higher level of service from this hotel.
My husband and I made a night's stop in Atami during our recent two-week Japan trip and stayed at Pearl Star. The price of around $700 a night (in early November) was way beyond our usual budget but we figured it was worth it because, above all, we were attracted to the hotel rooms' private onsens and the hotel seemed like it was quite luxury. The positives: -The hotel is very nicely located right on the beach and a close walk to both the train station area and the town's ginza street -It's extremely clean and well-appointed - the included breakfast wasn't the best we had in Japan was certainly nice and extensive, and we enjoyed the fairly affordable 30-min massages available at the spa The big negative, for us, was the lack of personalized service of any kind we received from the hotel staff, particularly the front desk. When we arrived, we asked if there was a concierge and the man helping us told us this was a word he'd never heard before; we asked if anyone could recommend local restaurants or help make reservations (particularly needed as this is not a super touristy location and not a lot of English speakers) and were told they could not. We were not offered any general information about how our in-room onsen worked, or how the public onsen worked/rules for it either. Overall, for this price especially, I would expect a much higher level of service from this hotel.
10
marie
26. des. 2025
·
Overnattet 3 netter
DAR, at the front desk was fabulous. Her English is perfect. She helped us with restaurants, taxis etc.
DAR, at the front desk was fabulous. Her English is perfect. She helped us with restaurants, taxis etc.
4
おさむ
15. aug. 2025
·
Overnattet 1 natt
スタッフの対応が良い方と悪い方が極端に分かれている印象でした。
スタッフの対応が良い方と悪い方が極端に分かれている印象でした。
10
Tammy
25. juli 2024
·
Overnattet 3 netter
Great location with top notch customer service
Great location with top notch customer service
10
Alan
28. apr. 2025
·
Overnattet 2 netter
Top tier hotel with excellent service and so welcoming! We were welcomed by Alexandria Dar with pleasant smile and great attitude. She explained about the hotel and its amenities, services, the Atami area and made us feel at home. We loved the accommodations with the Onsen in room, awesome breakfast daily, great bar lounge, restaurants with an array of world foods and wonderful staff that made us feel so at home. We appreciated Mr. Toyo Ho who arranged and accompanied my wife and I to the Atami Hosptial(He paid the taxi fare and did not want to take our money) and assisted my wife to get medical help, filled out forms and stayed with us as the 2 physician took care of her. We will never forget the care he provided. Domo Arigato Mr Ho! You are so wonderful!!! We totally enjoyed our stay at the Pearl Star Hotel and will definitely be back. Aloha from from Hawai’i, H/A Ogawa
Top tier hotel with excellent service and so welcoming! We were welcomed by Alexandria Dar with pleasant smile and great attitude. She explained about the hotel and its amenities, services, the Atami area and made us feel at home. We loved the accommodations with the Onsen in room, awesome breakfast daily, great bar lounge, restaurants with an array of world foods and wonderful staff that made us feel so at home. We appreciated Mr. Toyo Ho who arranged and accompanied my wife and I to the Atami Hosptial(He paid the taxi fare and did not want to take our money) and assisted my wife to get medical help, filled out forms and stayed with us as the 2 physician took care of her. We will never forget the care he provided. Domo Arigato Mr Ho! You are so wonderful!!! We totally enjoyed our stay at the Pearl Star Hotel and will definitely be back. Aloha from from Hawai’i, H/A Ogawa
10
keiko
24. des. 2024
·
Overnattet 1 natt
フロントの方のレベルが低い→話がスムーズではない、帰りのタクシーかなり待たされた。受付に慣れてない方が多いのかもしれません。 しかし、施設は素晴らしく、宿泊代は高額ですが、大満足の滞在になりました。室内の露天風呂からの花火は最高でした！！ 朝食も素晴らしかったですし、朝食のスタッフの方の接客は素晴らしかったです。 12時チェックアウトもゆったり出来て良かったです！
フロントの方のレベルが低い→話がスムーズではない、帰りのタクシーかなり待たされた。受付に慣れてない方が多いのかもしれません。 しかし、施設は素晴らしく、宿泊代は高額ですが、大満足の滞在になりました。室内の露天風呂からの花火は最高でした！！ 朝食も素晴らしかったですし、朝食のスタッフの方の接客は素晴らしかったです。 12時チェックアウトもゆったり出来て良かったです！
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Beliggenhet
Strandnær beliggenhet med enkel gangavstand til Atamis shoppinggater og restauranter; noen nevner en bratt gåtur til stasjonen. Gratis taxitur til stasjonen tilbys noen ganger, og det er en nærbutikk i nærheten.
Relaterte gjesteomtaler
10
Maria Micah
15. apr. 2025
·
Overnattet 1 natt
One of the best hotels I've stayed in! Staff were very welcoming and accomodating, went above and beyond my expectations. Private onsen was amazing and loved being right across the beach.
One of the best hotels I've stayed in! Staff were very welcoming and accomodating, went above and beyond my expectations. Private onsen was amazing and loved being right across the beach.
10
Mao
20. jan. 2025
·
Overnattet 1 natt
二度目の宿泊でした。 ビーチが目の前で立地も良く、設備、スタッフの対応のどれをとっても素晴らしいです。
二度目の宿泊でした。 ビーチが目の前で立地も良く、設備、スタッフの対応のどれをとっても素晴らしいです。
10
Yvonne
19. des. 2024
·
My hotel room was amazing - everything is so high tech. You control all the electricals with the ipad, the TV rises up from the drawer. I feel so comfortable staying in the room. The amenities and pajamas are so thoughtful. I got an amazing view of the ocean from my room. Amazing breakfast... I love their DIY freshly squeezed mikan. It's the best I've ever had. From then I learned Izu is famous for their oranges. That's why there's orange trees growing everywhere in people's homes. The walk to Atami station is 10 min - lots of stairs to climb as Atami situates on mountains. There's no shuttle service so you have to get there yourself. That's not a problem for me as we drove there. Lots of parking spaces available.
My hotel room was amazing - everything is so high tech. You control all the electricals with the ipad, the TV rises up from the drawer. I feel so comfortable staying in the room. The amenities and pajamas are so thoughtful. I got an amazing view of the ocean from my room. Amazing breakfast... I love their DIY freshly squeezed mikan. It's the best I've ever had. From then I learned Izu is famous for their oranges. That's why there's orange trees growing everywhere in people's homes. The walk to Atami station is 10 min - lots of stairs to climb as Atami situates on mountains. There's no shuttle service so you have to get there yourself. That's not a problem for me as we drove there. Lots of parking spaces available.
8
KIM HO
4. okt. 2025
·
Overnattet 1 natt
The staffs are excellent and friendly. The only complaint is unable to book the dinner as it is fully booked one day before. The location is good and has a convenient store nearby. Free cocktails drink is relaxing.
The staffs are excellent and friendly. The only complaint is unable to book the dinner as it is fully booked one day before. The location is good and has a convenient store nearby. Free cocktails drink is relaxing.
10
Tien
18. apr. 2024
·
Overnattet 1 natt
Beautiful hotel with modern aesthetic and impeccable service. The onsens (both the general one and the private balcony one) are amazing. Excellent breakfast with western and Japanese food and some fun automations (fresh squeezed self serve OJ machine and automatic pancake machine). View of ocean and small Atami beach out front. Short walking distance to shopping district in Atami, which is smallish. Some construction next door when we went but didn't hear anything - very quiet and peaceful. No self-laundry facilities FYI. We walked from Atami station to the hotel (thankfully downhill but rather steep portions) but definitely needed the complimentary taxi ride back to the train station given the steepness of the location.
Beautiful hotel with modern aesthetic and impeccable service. The onsens (both the general one and the private balcony one) are amazing. Excellent breakfast with western and Japanese food and some fun automations (fresh squeezed self serve OJ machine and automatic pancake machine). View of ocean and small Atami beach out front. Short walking distance to shopping district in Atami, which is smallish. Some construction next door when we went but didn't hear anything - very quiet and peaceful. No self-laundry facilities FYI. We walked from Atami station to the hotel (thankfully downhill but rather steep portions) but definitely needed the complimentary taxi ride back to the train station given the steepness of the location.
10
Andy
22. juni 2024
·
Overnattet 1 natt
Very nice onsen hotel in Atami beach front. Access from the train station is provided by the local taxi paid by the hotel. Great experience!
Very nice onsen hotel in Atami beach front. Access from the train station is provided by the local taxi paid by the hotel. Great experience!
6
Rebecca
19. nov. 2024
·
Overnattet 1 natt
My husband and I made a night's stop in Atami during our recent two-week Japan trip and stayed at Pearl Star. The price of around $700 a night (in early November) was way beyond our usual budget but we figured it was worth it because, above all, we were attracted to the hotel rooms' private onsens and the hotel seemed like it was quite luxury. The positives: -The hotel is very nicely located right on the beach and a close walk to both the train station area and the town's ginza street -It's extremely clean and well-appointed - the included breakfast wasn't the best we had in Japan was certainly nice and extensive, and we enjoyed the fairly affordable 30-min massages available at the spa The big negative, for us, was the lack of personalized service of any kind we received from the hotel staff, particularly the front desk. When we arrived, we asked if there was a concierge and the man helping us told us this was a word he'd never heard before; we asked if anyone could recommend local restaurants or help make reservations (particularly needed as this is not a super touristy location and not a lot of English speakers) and were told they could not. We were not offered any general information about how our in-room onsen worked, or how the public onsen worked/rules for it either. Overall, for this price especially, I would expect a much higher level of service from this hotel.
My husband and I made a night's stop in Atami during our recent two-week Japan trip and stayed at Pearl Star. The price of around $700 a night (in early November) was way beyond our usual budget but we figured it was worth it because, above all, we were attracted to the hotel rooms' private onsens and the hotel seemed like it was quite luxury. The positives: -The hotel is very nicely located right on the beach and a close walk to both the train station area and the town's ginza street -It's extremely clean and well-appointed - the included breakfast wasn't the best we had in Japan was certainly nice and extensive, and we enjoyed the fairly affordable 30-min massages available at the spa The big negative, for us, was the lack of personalized service of any kind we received from the hotel staff, particularly the front desk. When we arrived, we asked if there was a concierge and the man helping us told us this was a word he'd never heard before; we asked if anyone could recommend local restaurants or help make reservations (particularly needed as this is not a super touristy location and not a lot of English speakers) and were told they could not. We were not offered any general information about how our in-room onsen worked, or how the public onsen worked/rules for it either. Overall, for this price especially, I would expect a much higher level of service from this hotel.
10
Adrian
14. sep. 2024
·
Overnattet 4 netter
Great views nice rooms. Staff very helpful. Easy walk to many local restaurants.
Great views nice rooms. Staff very helpful. Easy walk to many local restaurants.
10
YEN
12. juni 2024
·
Overnattet 1 natt
Best location!! Great View!! Nice Breakfast!!
Best location!! Great View!! Nice Breakfast!!
10
Jekwon
16. jan. 2025
·
Overnattet 1 natt
What an amazing hotel. The rooms are absolutely beautiful. The bathtub on the balcony is actual hot spring water. The place is immaculate. The gym is also very nice. And also, it's easy walking to Giza where all the food is. I would definitely stay here again. Hopefully even more nights.
What an amazing hotel. The rooms are absolutely beautiful. The bathtub on the balcony is actual hot spring water. The place is immaculate. The gym is also very nice. And also, it's easy walking to Giza where all the food is. I would definitely stay here again. Hopefully even more nights.
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Servering
Frokosten får mye ros for kvalitet, utvalg og hyggelige detaljer som ferskpresset appelsinjuice. Middagen får blandede tilbakemeldinger: reservasjoner er ofte nødvendige, noen steder er stengt eller begrenset til dyre fast menyer, og en anmeldelse rapporterte om dårlig matkvalitet.
Relaterte gjesteomtaler
10
SIU FUNG
17. des. 2025
·
Overnattet 3 netter
Very enjoyable stay. Excellent breakfast selection from Japanese to western style at very high quality.
Very enjoyable stay. Excellent breakfast selection from Japanese to western style at very high quality.
8
KIM HO
4. okt. 2025
·
Overnattet 1 natt
The staffs are excellent and friendly. The only complaint is unable to book the dinner as it is fully booked one day before. The location is good and has a convenient store nearby. Free cocktails drink is relaxing.
The staffs are excellent and friendly. The only complaint is unable to book the dinner as it is fully booked one day before. The location is good and has a convenient store nearby. Free cocktails drink is relaxing.
2
Sara
22. apr. 2025
·
Overnattet 1 natt
As first-time guests who had traveled from NY to Tokyo and then driven 3 hours to reach the hotel, we were genuinely looking forward to a memorable experience. Unfortunately, the lack of communication around dining options and the poor quality of the meal at 山海香味 left us deeply disappointed. Upon check-in, we were not informed that the property’s popular restaurants required reservations at least two days in advance. As new guests, there was no way for us to know this in advance, and we were left with no real alternative other than dining at their Chinese restaurant. We were the only guests there, yet were required to order an expensive prix fixe menu, with no other options provided. The quality of the meal was far below expectations. Several hot dishes were served at room temperature or even cold, and many items seemed more like frozen, reheated food. The fried rice was mushy and oddly flavored, and the dessert was unappetizing. More than half the dishes were left untouched, yet no one on staff asked if we were enjoying the meal or if anything could be improved. We were charged $400 for a dinner that none of us found even remotely enjoyable—and we all left still feeling hungry. I raised my concerns to the general manager and received an offer for a complimentary meal on our next visit. However, considering that the journey involves a 30-hour round-trip flight plus six hours by car, offering a free meal on a future visit hardly compensates for the experience we had.
As first-time guests who had traveled from NY to Tokyo and then driven 3 hours to reach the hotel, we were genuinely looking forward to a memorable experience. Unfortunately, the lack of communication around dining options and the poor quality of the meal at 山海香味 left us deeply disappointed. Upon check-in, we were not informed that the property’s popular restaurants required reservations at least two days in advance. As new guests, there was no way for us to know this in advance, and we were left with no real alternative other than dining at their Chinese restaurant. We were the only guests there, yet were required to order an expensive prix fixe menu, with no other options provided. The quality of the meal was far below expectations. Several hot dishes were served at room temperature or even cold, and many items seemed more like frozen, reheated food. The fried rice was mushy and oddly flavored, and the dessert was unappetizing. More than half the dishes were left untouched, yet no one on staff asked if we were enjoying the meal or if anything could be improved. We were charged $400 for a dinner that none of us found even remotely enjoyable—and we all left still feeling hungry. I raised my concerns to the general manager and received an offer for a complimentary meal on our next visit. However, considering that the journey involves a 30-hour round-trip flight plus six hours by car, offering a free meal on a future visit hardly compensates for the experience we had.
10
Jane
4. okt. 2025
·
Overnattet 3 netter
Excellent hotel. Staff are very attentive and the hotel was spotless. The room was lovely and the private onsen was perfect, especially with the sea view. Breakfast was very impressive. Very relaxing stay, couldn’t recommend it more.
Excellent hotel. Staff are very attentive and the hotel was spotless. The room was lovely and the private onsen was perfect, especially with the sea view. Breakfast was very impressive. Very relaxing stay, couldn’t recommend it more.
10
YU-WEN
14. jan. 2025
·
Overnattet 2 netter
We stayed here for 2 nights. Staff members were so professional and polite. Room was roomy and includes many nice touches that makes our stay comfortable and convenient. Onsen in the room and infinite onsen were both amazing. Kaiseki dinner and breakfast were delicious. Love this hotel so much that we definitely want to stay here once again.
We stayed here for 2 nights. Staff members were so professional and polite. Room was roomy and includes many nice touches that makes our stay comfortable and convenient. Onsen in the room and infinite onsen were both amazing. Kaiseki dinner and breakfast were delicious. Love this hotel so much that we definitely want to stay here once again.
10
Olesea
8. nov. 2025
·
Overnattet 1 natt
Spot on staff, amenities & location! Great selection for breakfast
Spot on staff, amenities & location! Great selection for breakfast
8
patrick
15. juni 2025
·
Overnattet 2 netter
This hotel was amazing. Our only issue was with the dining options. Even though they list a bunch of dining options there is really only one restaurant. When we went for dinner they only presented us with the tasting menu at 190$ per person. The restaurant menu had many options that we would have preferred at reasonable prices but they told us we could only have these in our room. It was a very odd experience to see a mostly empty restaurant with a vast menu displayed but they were set on telling us what we could eat. Weird. The food was great when we went back to our room to eat.
This hotel was amazing. Our only issue was with the dining options. Even though they list a bunch of dining options there is really only one restaurant. When we went for dinner they only presented us with the tasting menu at 190$ per person. The restaurant menu had many options that we would have preferred at reasonable prices but they told us we could only have these in our room. It was a very odd experience to see a mostly empty restaurant with a vast menu displayed but they were set on telling us what we could eat. Weird. The food was great when we went back to our room to eat.
8
???
9. mai 2024
·
Overnattet 1 natt
閑散期だからか、日本食、中華のレストランが休みだった
閑散期だからか、日本食、中華のレストランが休みだった
10
Nanae
5. mai 2025
·
Overnattet 1 natt
施設は新しく清潔で、タオルはフカフカ、大浴場からの景色は最高でした。朝のビュッフェの生搾りオレンジジュース製造機は初めての体験、オレンジ3個分ジュースはフレッシュで本当に満足度高かったです！従業員の皆様のホスピタリティも心地よく、熱海の常宿決定です。ありがとうございました。
施設は新しく清潔で、タオルはフカフカ、大浴場からの景色は最高でした。朝のビュッフェの生搾りオレンジジュース製造機は初めての体験、オレンジ3個分ジュースはフレッシュで本当に満足度高かったです！従業員の皆様のホスピタリティも心地よく、熱海の常宿決定です。ありがとうございました。
10
Corti
21. nov. 2025
·
Overnattet 1 natt
The room is very clean and amenities provided are excellent. Open air bath and ocean view are wonderful. Staff members are very polite and helpful. Breakfast has different varieties and the food are very good.
The room is very clean and amenities provided are excellent. Open air bath and ocean view are wonderful. Staff members are very polite and helpful. Breakfast has different varieties and the food are very good.
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10
Sharon
1. aug. 2026
·
Overnattet 2 netter
Amazing stay! Perfect views, vibes and service!
Amazing stay! Perfect views, vibes and service!
10
INAGAKI
27. juli 2026
·
Overnattet 1 natt
お部屋もお風呂も清潔でした😊 朝食も和食、中華、洋食と楽しめます。
お部屋もお風呂も清潔でした😊 朝食も和食、中華、洋食と楽しめます。
10
Kawaguchi
25. juli 2026
·
Overnattet 1 natt
朝食、朝ヨガ、冷蔵庫に入っている飲み物はすべて無料で、存分に楽しめました♪ スタッフのサービスも最高で気分が良くなりました〜！
朝食、朝ヨガ、冷蔵庫に入っている飲み物はすべて無料で、存分に楽しめました♪ スタッフのサービスも最高で気分が良くなりました〜！
10
CHUN YIN
5. juli 2026
·
Overnattet 2 netter
good staff nice spa. pleasant stay. nice food.
good staff nice spa. pleasant stay. nice food.
8
Yuji
6. juni 2026
·
Overnattet 1 natt
露天風呂付きの部屋でゆっくりできた
露天風呂付きの部屋でゆっくりできた
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september 2026
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- 2026-10-25: NO DATA
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- 2026-10-30: 455.68140593032837USD
- 2026-10-31: 602.9365211169434USD
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- 2026-11-02: 476.7205706130982USD
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- 2026-11-04: 413.609410763855USD
- 2026-11-05: 413.609410763855USD
- 2026-11-06: 455.68140593032837USD
- 2026-11-07: 602.9365211169434USD
- 2026-11-08: 1333.3169874627686USD
- 2026-11-09: 413.609410763855USD
- 2026-11-10: 413.609410763855USD
- 2026-11-11: 467.2739001063538USD
- 2026-11-12: 413.609410763855USD
- 2026-11-13: 455.68140593032837USD
- 2026-11-14: 602.9365211169434USD
- 2026-11-15: 455.68140593032837USD
- 2026-11-16: 413.609410763855USD
- 2026-11-17: 413.609410763855USD
- 2026-11-18: 413.609410763855USD
- 2026-11-19: 413.609410763855USD
- 2026-11-20: 455.68140593032837USD
- 2026-11-21: 708.119641137085USD
Check-in time starts at15:00Check-in time ends at23:00Check-out time ends at12:00
Pets
Pets not allowed;
Front Desk Services
This property doesn't offer after-hours check-in. Front desk staff will greet guests on arrival at the property. Information provided by the property may be translated using automated translation tools.
Identification
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges;
Children And Extra Bed Policy
Extra-person charges may apply and vary depending on property policy; This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room;
Dining
Cuisine: Western, Chinese, JapaneseStyle: BuffetOpening hours: [Mon - Sun] 07:00-09:30 Open ;Children 17 years old and under:JPY 6,050 (approx. US$37.25) per person;Adult:Buffet:JPY 6,050 (approx. US$37.25) per person;Additional breakfast fees are not included in the total and need to be paid at the property.
Mandatory Fees And Taxes
You'll be asked to pay the following charges at the property. Fees may include applicable taxes:
- A tax is imposed by the city: JPY 150.00 per person, per night. This tax does not apply to children under 12 years of age.
- Tourism fee: JPY 200.00 per person, per night
Populære fasiliteter
Parkering
Restaurant
Rom for ikke-røykere
Forretningssenter
Romservice
Renseri
Generelt
Romservice
Restaurant
Rom for ikke-røykere
Badstue
Massasje
Spa- og velværesenter
Frokost servert på rommet
Familierom
Wheelchair Accessible (Limited)
Aktiviteter
Strand
Terrasse
Fitness Center (nearby)
Tjenester
Forretningssenter
Renseri
Rengjøring
Bankettfasiliteter
Bankboks
Bagasjeoppbevaring
Separat røykeområde
24-Hour Front Desk
Parkering
Parkering
Parking (Limited)
Parking Onsite
Internett
Gratis wi-fi