Imperial Heritage Hotel Melaka I City Centre I Free Wifi I Free Parking l Free Club Lounge Access

Total 4 room booked. One room aircond trip midnight..one entrance handle coming off, loose. The rest ok

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The hotel is located near shopping malls and near to Jonker Walk.Veru convenient.However, the room needs updating as our curtain has many holes and the light gets through the curtain.The toilet is dirty and the gym is not functionable.

This hotel is quite old and maintenance is needed such as lift, amenities holder at the shower area. However, the room cleanliness was good. Air con was strong and cooling.

The property is a bit old otherwise it’s good

Hotel in dire need of renovation. Only 2 bottle of water provided per night with no drinkable water anywhere.

I chose the hotel becos of location. It is v basic hotel. Facilities are old, working but old. Water pressure for shower, v v weak. V fustrating. But location is awesome. Thanks.

Tourist tax which was not make known during booking. Only when check in then ask to pay the tax. The facilities was old. TV and phone not working. Triple room - one of the bed has no aircon only fan.

This is a comfortable hotel and the room that I had on 13th floor was spacious, sunny and hospitable. But this is not a grand old dame. It is a huge 300 plus bed hotel in the city centre of Melaka. There is a big shopping mall across the road. It’s just a pity that there was not not water for most of my four day stay and housekeeping is very tardy. They don’t even provide hand towels except on request. But despite the shortcomings it is a fine place to stay at a very reasonable price.

- Convenient 15-20 mins walk to most tourist attractions such as Dutch Square, Jonker Street - Concierge staff was incredibly helpful in giving us travel directions - Free parking for hotel guests - Room was spacious and decently clean (4 star hotel standards) - We were given a family suite on the high floor and were there on a non-peak period so it was generally quiet. - Interior design furniture and fittings is slightly outdated and worn out but otherwise functional - WIFI connection is good - Wide range of TV channel options, but could not access OTT apps - need to be ‘updated’. - Provided only the necessary toiletries including soap shampoo toothbrush toothpaste bath towels and bath room mat - We did not try their buffet breakfast but opted for the cafe at the ground floor of the hotel. Coffee and American style breakfast was fair for the price. - In overall, the place is suitable for travellers or those with larger families looking for a practical, convenient and spacious accommodation for an economical price. Will not be suitable for those expecting the luxury aesthetics and services of your typical 5/6 star hotel.

The hotel is very old n lack of maintenance, there is no clean up room service, how can where the customer stay more a day Not recommended

the items in the room are not in good condition. The toilet cabinet is quite dirty and has woodworms, which is very dangerous for children. the room is quite dusty as if it is not well maintained. because before I was very satisfied with this hotel. This is the 3rd time I choose this hotel. please do something so that bad things don't happen.

Dirty

Walking distance to attractions. Clean room with great views. Breakfast is pricey, and limited in Western tastes, but plenty of places clise by to eat.

The hotel is located near shopping malls and near to Jonker Walk.Veru convenient.However, the room needs updating as our curtain has many holes and the light gets through the curtain.The toilet is dirty and the gym is not functionable.

This hotel is quite old and maintenance is needed such as lift, amenities holder at the shower area. However, the room cleanliness was good. Air con was strong and cooling.

Good location only. The hotel is not well maintained, bottom of bathroom door with loads of moulds marks, dirty armchair, damaged furniture, creaking wardrobe door & etc. The hotel should be of 2 star only (why it is graded 4 star). Very disappointed with the stay. Never book this hotel again.

1. The sink in the toilet clogs every time we use and it takes time to unclog. 2. There were cockroaches in the toilet and dressing table

This is a comfortable hotel and the room that I had on 13th floor was spacious, sunny and hospitable. But this is not a grand old dame. It is a huge 300 plus bed hotel in the city centre of Melaka. There is a big shopping mall across the road. It’s just a pity that there was not not water for most of my four day stay and housekeeping is very tardy. They don’t even provide hand towels except on request. But despite the shortcomings it is a fine place to stay at a very reasonable price.

Location convenience and price; cleanliness acceptable.

Shower/Toilet is little dark. trapped water. Spacious room with good view. Good location too. Would choose to stay again.

Room is clean, location is good and convenient for shopping and food. The tv has no sound and could not get cable tv

Beautiful stay, friendly helpful staff and manager invited us to iftar meal for Ramadan. Very clean and spacious room on 16th floor

The room assigned has no window. Hence the rooms has some stale due to insufficient air circulation. The reception check in is efficient and helpful.

Good hotel and good service. In fact we proved that by choosing to extend our 2-day stay. The only (and most important) thing that let the hotel down was its Wi-Fi. It was slow and intermittent. Eventually we asked whether we could have a wired connection. Initially they said that they only had Wi-Fi, but when we complained again, all of a sudden this was possible. With a wired connection, there were no further issues. Good fast Wi-Fi is not a luxury to a lot of people, it's a necessity.

The room very spacey and well designed, clean and the air con very cold. Hotel surrounded by well-known shopping Centre

The hotel was good. The only complaint is that loud noise, like dragging of chair and some knocking on the floor and basin, can be heard especially during the late afternoon.

The imperial heritage is a very striking building in the heart of downtown Malacca, which makes it a great base for sightseeing, shopping and dining. Inside, the hotel is a borderline 4 star. The lobby a bit small and dated, the rooms spacious but a tad old fashioned. Or as some would say, authentic to an age. Just that age is the 1980s, which was great for music but not so much for design. Still we booked the family suite and it was really spacious, clean, had nice views a kitchenette and two twin bedrooms. Which for some is the most important thing.

- Convenient 15-20 mins walk to most tourist attractions such as Dutch Square, Jonker Street - Concierge staff was incredibly helpful in giving us travel directions - Free parking for hotel guests - Room was spacious and decently clean (4 star hotel standards) - We were given a family suite on the high floor and were there on a non-peak period so it was generally quiet. - Interior design furniture and fittings is slightly outdated and worn out but otherwise functional - WIFI connection is good - Wide range of TV channel options, but could not access OTT apps - need to be ‘updated’. - Provided only the necessary toiletries including soap shampoo toothbrush toothpaste bath towels and bath room mat - We did not try their buffet breakfast but opted for the cafe at the ground floor of the hotel. Coffee and American style breakfast was fair for the price. - In overall, the place is suitable for travellers or those with larger families looking for a practical, convenient and spacious accommodation for an economical price. Will not be suitable for those expecting the luxury aesthetics and services of your typical 5/6 star hotel.

Comfortable. Generally ok. Cannot connect to wifi. Cleanliness was ok, not excellent. Service overall was good though. Location was good.

Very convenient location, and staff are friendly

Hotel staff was fantastic. They offered very good service. Even the security guard was very helpful. M impressed . Think they are the one that keeps the hotel running .

今にも潰れそう。 エクスペディアに記載されたものは何もない。 意味不明に金取られるし、ボロからエレベーターのボタンすらいらつく。 部屋のカードキー壊れても対応遅く、イラつく。 寝るだけなら他でいい

적당한 가격이었고 다음날 체크아웃 후 짐 맡기기가 가능했습니다.

Check in was slow n inefficiency.

Extremely Disappointing Stay Our stay was nothing short of frustrating and disappointing. Late Check-In: Check-in was supposed to be at 3 pm. We arrived at 4:30 pm but only got our room at 6 pm — more than two hours late. Missing Amenities: The room had no toiletries, toothbrushes, toilet paper, or bedroom slippers. We called the concierge around 6:30 pm, and the front desk confirmed the items would be delivered. When we returned at 11:30 pm, nothing had been sent, and we had to go down to the lobby ourselves to request and collect them. Insufficient Key Cards: The room was booked for three guests, yet we were given only one key card. Access Issues: On the second day, that single key card was deactivated, and we couldn’t access our room when we returned to the hotel. We had to go back to the front desk again to reactivate it, despite having the room booked for 3D2N. Overall, the service quality, attention to detail, and guest experience were terrible. This stay was filled with unnecessary inconvenience, and I would not recommend this hotel to anyone expecting even basic hospitality standards.

We had a pleasant stay. All the staff were very friendly. Efficient front office staff, checking in and out was fast. However the property seems a bit old though.

when we go to chekin at 8pm they still not done yet any room for me n we need wait 15 minute n i book this hotel is two months ago。 wifi very slow

Excellent service from the front desk. Both the day shift and night shift. Only the hotel communication department is a big big disappointment. I tried contacting them through Hotel.com and their direct email. No reply at all. Makes planning very hard.

Room aircon keep leaking throughout the stay, the check in is very slow, when there is people cut queue, the staff will say they have registered before but when look closely they are doing the same procedure as a new check in.

Very convenient location, and staff are friendly

Very convenient, can just walk to Hard Rock Cafe, all River Cafe and near to 7E also. Will repeat book for my trip to Melaka.

Walking distance to attractions. Clean room with great views. Breakfast is pricey, and limited in Western tastes, but plenty of places clise by to eat.

Paklawan Square is just opposite. A lot of restaurants nearly. Also, the A'Farmosa is within walking distance.

It is within walking distance of eateries and the night market.

Clean room & comfy bed. Walking distance to famous tourist spots ie A' Famosa Fort, St. Paul's Hill, Menara Taming Sari and malls Pahlawan & Mahkota Parade.

The room very spacey and well designed, clean and the air con very cold. Hotel surrounded by well-known shopping Centre

クアラルンプールから日帰り観光をしようと思っていたマラッカだが、前日急遽1泊するプランに変更し、ホテルを探してみたらお得なプランがあり即予約。リーズナブルな金額だったので小さいホテルかと思っていたら歴史のある大きなホテルで、3人だったのでファミリールームにしたら広々としていて快適だった。施設が古いのが気になる方もいるかもしれないが、どこに行くにも動きやすく繁華街ジョンカーストリートにも歩いていけて立地も抜群でした。

Good breakfast with local food delights. Great location, near shopping mall and tourist attraction.

- Convenient 15-20 mins walk to most tourist attractions such as Dutch Square, Jonker Street - Concierge staff was incredibly helpful in giving us travel directions - Free parking for hotel guests - Room was spacious and decently clean (4 star hotel standards) - We were given a family suite on the high floor and were there on a non-peak period so it was generally quiet. - Interior design furniture and fittings is slightly outdated and worn out but otherwise functional - WIFI connection is good - Wide range of TV channel options, but could not access OTT apps - need to be ‘updated’. - Provided only the necessary toiletries including soap shampoo toothbrush toothpaste bath towels and bath room mat - We did not try their buffet breakfast but opted for the cafe at the ground floor of the hotel. Coffee and American style breakfast was fair for the price. - In overall, the place is suitable for travellers or those with larger families looking for a practical, convenient and spacious accommodation for an economical price. Will not be suitable for those expecting the luxury aesthetics and services of your typical 5/6 star hotel.

Breakfast was great & staff was friendly too.

Like the dining area.

Walking distance to attractions. Clean room with great views. Breakfast is pricey, and limited in Western tastes, but plenty of places clise by to eat.

Beautiful stay, friendly helpful staff and manager invited us to iftar meal for Ramadan. Very clean and spacious room on 16th floor

Poor breakfast. Not worth it.

패밀리룸에 묵었는데 쿠알라룸푸 호텔 동일가격대비 면적이 2배여서 쾌적했음(약간의 연식은 고려할것). 관광지와 쇼핑몰 최근접거리에 위치해 상당히 편리했고 체크인시 제공하는 페라나칸 전통음식을 통해 문화를 알리려는 노력이 감동적이었음. 물론 음식도 맛있었음.

Good breakfast with local food delights. Great location, near shopping mall and tourist attraction.

- Convenient 15-20 mins walk to most tourist attractions such as Dutch Square, Jonker Street - Concierge staff was incredibly helpful in giving us travel directions - Free parking for hotel guests - Room was spacious and decently clean (4 star hotel standards) - We were given a family suite on the high floor and were there on a non-peak period so it was generally quiet. - Interior design furniture and fittings is slightly outdated and worn out but otherwise functional - WIFI connection is good - Wide range of TV channel options, but could not access OTT apps - need to be ‘updated’. - Provided only the necessary toiletries including soap shampoo toothbrush toothpaste bath towels and bath room mat - We did not try their buffet breakfast but opted for the cafe at the ground floor of the hotel. Coffee and American style breakfast was fair for the price. - In overall, the place is suitable for travellers or those with larger families looking for a practical, convenient and spacious accommodation for an economical price. Will not be suitable for those expecting the luxury aesthetics and services of your typical 5/6 star hotel.