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JW Marriott Hotel Macau

From

$406

/ night

JW Marriott Hotel Macau - Image 1

JW Marriott Hotel Macau - Room

JW Marriott Hotel Macau - Room

JW Marriott Hotel Macau - View from room

JW Marriott Hotel Macau - Reception

Select dates to see prices and availability

From

$406

/ night

About this property

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a lazy river. This hotel also features compliment...

Amenities

Relax at the full-service spa, where you can enjoy massages, body treatments, and facials. You're sure to appreciate the recreational amenities, including a health club, an outdoor pool, and a lazy river. This hotel also features complimentary wireless internet access, concierge services, and gift shops/newsstands. The complimentary shuttle will take you to the nearby casino or shopping center.

Business amenities

Featured amenities include complimentary wired internet access, a business center, and limo/town car service. Event facilities at this hotel consist of conference space and meeting rooms. A roundtrip airport shuttle is complimentary at scheduled times, and a ferry terminal shuttle is also provided at no charge.

Dining

Grab a bite at Urban Kitchen, one of the hotel's 4 restaurants, or stay in and take advantage of the 24-hour room service. Snacks are also available at the coffee shop/cafe. Relax with a refreshing drink from the poolside bar or one of the 2 bars/lounges. Buffet breakfasts are available daily from 7 AM to 10:30 AM for a fee.

Rooms

Make yourself at home in one of the 1015 individually furnished guestrooms, featuring refrigerators and LED televisions. Your bed comes with down comforters and premium bedding. Complimentary wireless internet access is available to keep you connected. Private bathrooms with separate bathtubs and showers feature complimentary toiletries and bidets.

Location

A stay at JW Marriott Hotel Macau places you in the heart of Cotai, a 3-minute drive from Cotai Strip and 6 minutes from University of Macau. This family-friendly hotel is 3.7 mi (6 km) from Macau Tower Convention and Entertainment Centre and 3.8 mi (6.1 km) from Macau Tower.

What's nearby

Galaxy International Convention Center(0.1 miles)
Qube at the Venetian(0.3 miles)
Galaxy Macau Casino(0.3 miles)
Galaxy Arena(0.3 miles)
TeamLab SuperNature Macao(0.4 miles)
Museum of Taipa and Coloane History(0.5 miles)
Cotai Arena(0.5 miles)
Shoppes at Venetian(0.5 miles)
Rua do Cunha(0.6 miles)
Taipa Houses-Museum(0.6 miles)
Tai Pa Village(0.6 miles)
Lotus Bridge(0.8 miles)
Macau Olympic Complex (Macau Stadium)(0.9 miles)
Venetian Macao Casino(0.9 miles)
Macau University of Science and Technology(1 miles)
Macau Intl. Airport (MFM)(3.3 miles)
Zhuhai (ZUH-Jinwan)(30.4 miles)
Hong Kong International Airport (HKG)(37.3 miles)

Sauna
Elevator / Lift
Business Center
Multilingual Staff
Safe-Deposit Box
Meeting Rooms

Location

Estrada da Baía da Nossa Senhora de, Esperança, s/n, Macau SAR

Galaxy International Convention Center (0.1 miles)

Qube at the Venetian (0.3 miles)

Galaxy Macau Casino (0.3 miles)

Galaxy Arena (0.3 miles)

TeamLab SuperNature Macao (0.4 miles)

Museum of Taipa and Coloane History (0.5 miles)

More location info

Room options

7

Room, 2 Double Beds, Pool View

Room details

2 Full Beds

Sleeps 3

538 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

7

Room, 1 King Bed, Pool View

Room details

1 King Bed

Sleeps 3

538 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

8

Executive Suite, 1 King Bed

Room details

1 King Bed

Sleeps 3

1033 ft²

Air Conditioning

Wi-Fi (Free)

Separate Living Room

8

Room, 1 King Bed

Room details

1 King Bed

Sleeps 3

484 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

8

Executive Suite, 1 King Bed, Balcony (Retreat Pool Suite, Executive Lounge )

Room details

1 King Bed

Sleeps 3

1033 ft²

Balcony

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

9

Executive Room, 1 King Bed, Pool View

Room details

1 King Bed

Sleeps 3

484 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

8

Executive Room, 2 Double Beds, Pool View

Room details

2 Full Beds

Sleeps 3

484 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

8

Room, 2 Double Beds

Room details

2 Full Beds

Sleeps 3

484 ft²

Air Conditioning

Wi-Fi (Free)

Separate Bathtub and Shower

Guest reviews of JW Marriott Hotel Macau

8.9

Fabulous

Based on 3,509 verified reviews

Who stays here?

Business

3%

Couple

23%

Family

58%

Group

12%

Solo

1%

What guests think

AI-generated summary based on recent guest reviews

Across the reviews, JW Marriott Hotel Macau stands out for friendly service, spacious and tidy rooms with views, and access to family‑friendly Galaxy facilities such as the pool and executive lounge, plus a convenient Cotai location near shops and transport.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

What guests think

Across the reviews, JW Marriott Hotel Macau stands out for friendly service, spacious and tidy rooms with views, and access to family‑friendly Galaxy facilities such as the pool and executive lounge, plus a convenient Cotai location near shops and transport.

However, long check-in lines and waits appear repeatedly, and a few guests noted service inconsistencies, soft beds or pillows, cigarette smells, or minor maintenance issues. Breakfast and the executive lounge receive plenty of praise, though some found breakfast average and restaurant service uneven. Overall, expect an upscale, family-friendly stay with excellent amenities if you can tolerate potential check-in delays.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Guests highlight access to Galaxy's Grand Resort Deck and pools, with family-friendly amenities, a well-regarded executive lounge, and a praised spa; some can also use select Ritz Carlton facilities. Fitness staff receive compliments.

Related guest reviews

10

Hiu Fai

Feb 10, 2024

·

Stayed 1 night

Good quality as usual Marriott standard, particularly the SPA

Good quality as usual Marriott standard, particularly the SPA

10

Ming Sze

Apr 19, 2024

·

Stayed 4 nights

Fitness staff Christian is very good and helpful

Fitness staff Christian is very good and helpful

10

Apinya

Nov 14, 2025

·

Stayed 2 nights

Excellent service and luxury hotel decor and great facilities

Excellent service and luxury hotel decor and great facilities

10

TAE JOON

Aug 3, 2023

·

Stayed 1 night

갤러시 야외수영장을 이용할 수 있다는게 최대 장점이네요. 다른 호텔에 비해 인테리어도 고급지고 놓고 온 물건이 있었는데, 잘 처리해주셨습니다. 조식부페는 크게 인상에 남는 음식이 없어서 그런지 보통정도로 추천합니다.

갤러시 야외수영장을 이용할 수 있다는게 최대 장점이네요. 다른 호텔에 비해 인테리어도 고급지고 놓고 온 물건이 있었는데, 잘 처리해주셨습니다. 조식부페는 크게 인상에 남는 음식이 없어서 그런지 보통정도로 추천합니다.

10

Gareth

Nov 20, 2024

·

Stayed 2 nights

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!

10

Seyu

Apr 30, 2024

·

Stayed 2 nights

最高のホテルでした。プールは子供が夢中になった。

最高のホテルでした。プールは子供が夢中になった。

10

Michelle

Apr 2, 2024

·

Stayed 2 nights

This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights

This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights

10

My Hong

Oct 8, 2024

·

Stayed 1 night

The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future.

The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future.

6

Chung

Aug 10, 2023

·

Stayed 3 nights

Hotel facilities especially the swimming pool area and The Deck are great for families. We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also. It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing.

Hotel facilities especially the swimming pool area and The Deck are great for families. We were disappointed that some staff were not very friendly but it can be difficult with the language. There were some very friendly staff also. It took some time for the hotel to organise an extra bed for us with plenty of notice which we found disappointing.

10

Chi-Chun

Jul 11, 2024

·

Stayed 1 night

非常棒，天浪淘園很好玩，適合全家出遊，工作人員也十分友善，去別的飯店也很方便！

非常棒，天浪淘園很好玩，適合全家出遊，工作人員也十分友善，去別的飯店也很方便！

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AI-generated summary based on recent guest reviews

Cleanliness

Rooms and public areas are consistently described as very clean, with diligent housekeeping and thoughtful details. A few reports note cigarette smells in non-smoking rooms and minor maintenance issues like faulty sockets or flickering bathroom lights.

Related guest reviews

10

tse

Mar 29, 2023

·

Stayed 2 nights

房間乾淨。

房間乾淨。

10

JINI

Nov 16, 2025

·

Stayed 2 nights

너무 친절하시고, 깨끗하고 그냥 최고

너무 친절하시고, 깨끗하고 그냥 최고

10

DONGIL

Oct 25, 2023

·

Stayed 3 nights

I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help. The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount. I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle. It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again.

I arrived at Macau Airport in the middle of the night. I went to the hotel in a van that I had booked through the hotel in advance, and it wasn't difficult to reserve the van. Thanks to roselle for her help. The room was clean and spacious, and the view was nice. I had mentioned a non-smoking room in advance, but the room smelled strongly of cigarettes, and there was no room to change to, so they changed me to a new room the next day. But it still smelled like cigarettes. The size of the room was the same, but the number of coffees provided in the room was small, and the type of tea was also changed to a lower grade. I stayed in the downgraded room for 3 days, paying the same amount. I went to the concierge to make a reservation for the restaurant I was planning to go to, and met roselle, who helped me make a van reservation in Korea. The restaurant was fully booked, so roselle recommended another place and it was a fantastic evening. Thanks again roselle. It was a perfect hotel except for the smell of cigarettes. I remembered this as a JW Marriate Hotel that I would like to visit again.

10

Chi Ho

Apr 6, 2023

·

Stayed 1 night

房間大，整潔呢d必然員工服務態度一流

房間大，整潔呢d必然員工服務態度一流

10

chi hung

Feb 15, 2026

·

Stayed 1 night

各部門的職員都專業有禮, 房間整潔, 影觀超好！早餐質量皆好！唯一少少瑕疵是床頭電源插座, 一邊內部接觸不良, 充不了電；另一邊插口位移位, 插脚插不入！房間#26.216

各部門的職員都專業有禮, 房間整潔, 影觀超好！早餐質量皆好！唯一少少瑕疵是床頭電源插座, 一邊內部接觸不良, 充不了電；另一邊插口位移位, 插脚插不入！房間#26.216

10

Shiumung

Jun 22, 2023

·

Stayed 5 nights

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.

10

Sio Cheng

Jun 13, 2023

·

Stayed 1 night

交通方便，非常整潔及美觀

交通方便，非常整潔及美觀

10

Kwai Fun

Apr 27, 2023

·

Stayed 1 night

房間大，地方清潔，枕頭舒適，附近多美食又多地方shopping, 十分滿意。

房間大，地方清潔，枕頭舒適，附近多美食又多地方shopping, 十分滿意。

10

SZU MIN

Jun 24, 2023

·

Stayed 2 nights

打掃非常勤勞!

打掃非常勤勞!

10

Patricia

May 23, 2024

·

Stayed 2 nights

The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too

The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too

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AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable with nice views and thoughtful design. Some guests found the beds or pillows too soft, and a few mentioned noise, balcony restrictions, or small maintenance quirks.

Related guest reviews

6

SHIH HSI

Apr 4, 2023

·

Stayed 3 nights

不知道為什麼，這次住在31樓行政套房，房間內沒幾分鐘就會傳來噪音，後來在猜是不是高樓層電梯井快速升降傳來的聲音，半夜也會有，頭一次住在飯店感覺這麼差

不知道為什麼，這次住在31樓行政套房，房間內沒幾分鐘就會傳來噪音，後來在猜是不是高樓層電梯井快速升降傳來的聲音，半夜也會有，頭一次住在飯店感覺這麼差

8

Wing Kit

Oct 28, 2023

·

Stayed 2 nights

非常舒適，係床褥太軟。

非常舒適，係床褥太軟。

10

Selene

Dec 31, 2024

·

Stayed 1 night

Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.

Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.

8

Sammi

Dec 17, 2022

·

Stayed 1 night

Great，景靚

Great，景靚

10

Pik Lung

Mar 2, 2025

·

Stayed 1 night

地點好，shopping同去官也街都非常方便。服務好，前台員工Kaye很細心，溝通過程愉快。房間舒適，只是有線的風筒不太方便。整體不錯，推薦！

地點好，shopping同去官也街都非常方便。服務好，前台員工Kaye很細心，溝通過程愉快。房間舒適，只是有線的風筒不太方便。整體不錯，推薦！

10

Michelle

Apr 2, 2024

·

Stayed 2 nights

This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights

This property is amazing, great you can use all the Galaxy Facilities as well. Only complaint is we personally didnt like the beds.Found it hard to sleep all 3 nights

10

chi hung

Feb 15, 2026

·

Stayed 1 night

各部門的職員都專業有禮, 房間整潔, 影觀超好！早餐質量皆好！唯一少少瑕疵是床頭電源插座, 一邊內部接觸不良, 充不了電；另一邊插口位移位, 插脚插不入！房間#26.216

各部門的職員都專業有禮, 房間整潔, 影觀超好！早餐質量皆好！唯一少少瑕疵是床頭電源插座, 一邊內部接觸不良, 充不了電；另一邊插口位移位, 插脚插不入！房間#26.216

10

Phoebe

Nov 20, 2023

·

Stayed 1 night

Room is spacious

Room is spacious

10

Suen Yat Heung E

Jan 6, 2024

·

Stayed 1 night

Very good room design to cater for comfortable n the need of travellers. J M Mariott staff are very courtesy towards customers, well trained & welcome us which is very much appreciated.

Very good room design to cater for comfortable n the need of travellers. J M Mariott staff are very courtesy towards customers, well trained & welcome us which is very much appreciated.

10

Lung George

May 28, 2023

·

Stayed 2 nights

I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!

I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!

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AI-generated summary based on recent guest reviews

Service

Staff across departments are frequently praised for being friendly, attentive and helpful, with thoughtful touches for celebrations and efficient concierge support. However, long and sometimes chaotic check-in queues recur, and a few guests reported inconsistent or unfriendly interactions.

Related guest reviews

8

Benjamin

Dec 26, 2023

·

Stayed 1 night

The check in process is a chaos

The check in process is a chaos

6

POCHUAN

May 1, 2024

·

Stayed 2 nights

除了check in的速度慢到無法忍受，排隊就30分鐘，check in再花20分鐘，真不懂到底有這麼困難....其他都還不錯

除了check in的速度慢到無法忍受，排隊就30分鐘，check in再花20分鐘，真不懂到底有這麼困難....其他都還不錯

10

Suk Ying

Sep 29, 2023

·

Stayed 1 night

登記入住的女工作人員態度良好及笑容滿面，還很貼心處理我們的要求。更驚喜不單送了一個生日蛋糕，還送了一盒月餅！所有工作人員都好有禮貌。

登記入住的女工作人員態度良好及笑容滿面，還很貼心處理我們的要求。更驚喜不單送了一個生日蛋糕，還送了一盒月餅！所有工作人員都好有禮貌。

10

Tae Yang

Aug 3, 2024

·

Stayed 3 nights

솔직히 프론트에서 대기가 길고 새치기도 있고 그런데 하우스키퍼와 도어맨등은 너무 고마웠어요 대체적으로 상당히 마음에 들어요

솔직히 프론트에서 대기가 길고 새치기도 있고 그런데 하우스키퍼와 도어맨등은 너무 고마웠어요 대체적으로 상당히 마음에 들어요

10

Gareth

Nov 20, 2024

·

Stayed 2 nights

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!

10

Shuk Mui

Nov 16, 2023

·

Stayed 2 nights

The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars

The front desk customer service Yasmine is excellent and very friendly to the customers. I rate her 5 stars

10

Sui

Dec 22, 2023

·

Stayed 2 nights

Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness. Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand.

Everything were perfect, friendly staffs included room service staff as well as security staff an A for their helpfulness. Wait time for registration must be improve, I had waited an hour and a half was not a good standard for JW brand.

4

Mak

Apr 5, 2023

·

Stayed 1 night

Very bad check in/out and overall experience during the stay. The receptionist has no eye contact with guest at all and keep saying mandarin even though I speak in cantonese. The house keeping people keep pushing us to leave room when we are going to check out with bags at 11:10am where check out time is 11am. Very rude manner chef when ordering the omellete during breakfast. Strange service provided in the lounge bar where the waitress keep standing beside you to push you order. A very disapponted service and didn't expect such a poor service level in Marriot hotel.

Very bad check in/out and overall experience during the stay. The receptionist has no eye contact with guest at all and keep saying mandarin even though I speak in cantonese. The house keeping people keep pushing us to leave room when we are going to check out with bags at 11:10am where check out time is 11am. Very rude manner chef when ordering the omellete during breakfast. Strange service provided in the lounge bar where the waitress keep standing beside you to push you order. A very disapponted service and didn't expect such a poor service level in Marriot hotel.

2

Ching Lung Nick

May 30, 2023

·

Stayed 1 night

1. Check In 時間接近 2小時。 2. 澳門在29/5/2023封閉內港碼頭，但酒店沒有通知旅客，極度沒有責任。

1. Check In 時間接近 2小時。 2. 澳門在29/5/2023封閉內港碼頭，但酒店沒有通知旅客，極度沒有責任。

10

Patricia

May 23, 2024

·

Stayed 2 nights

The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too

The check-in was fast and smooth. No hip cups on the process and staffs were patient in explaining the procedures. The room is very spacious and facing the pool view, staff was very kind to help to upgrade the room for us due to my friend’s birthday trip. The conceige staff Amy was very helpful in explaining the routes and advised us to take the express bus to hk instead of taking the ferry. Highly recommended to stay. The housekeeper was very detailed by cleaning our luggage’s wheel and tidy up the place very well. Ample of space for yoga too

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AI-generated summary based on recent guest reviews

Location

Convenient Cotai location close to the Strip, light rail, Taipa Old Village, and plentiful shops; the Galaxy complex feels a bit quieter yet connected to other hotels. Some note the shuttle stop is a walk and early-morning transport can be tricky.

Related guest reviews

8

Wai Hang

Mar 4, 2023

·

Stayed 1 night

樣樣都唔錯，係shuttle bus 站離酒店比較遠

樣樣都唔錯，係shuttle bus 站離酒店比較遠

10

Selene

Feb 24, 2023

·

Stayed 1 night

It's a very convenient location in Cotai. Walkable distance to Taipa main tourist place, light rail station and Venetian. The property itself has all kinds of stores

It's a very convenient location in Cotai. Walkable distance to Taipa main tourist place, light rail station and Venetian. The property itself has all kinds of stores

8

siyoung

Sep 15, 2023

·

Stayed 3 nights

깨끗하고 전체적으로 좋았으나 호텔 픽업 서비스가 없어서 새벽에 공항으로 가야하는데 택시도 별로 없고 당황스러웠다 택시 예약도 안되고...

깨끗하고 전체적으로 좋았으나 호텔 픽업 서비스가 없어서 새벽에 공항으로 가야하는데 택시도 별로 없고 당황스러웠다 택시 예약도 안되고...

10

Pik Lung

Mar 2, 2025

·

Stayed 1 night

地點好，shopping同去官也街都非常方便。服務好，前台員工Kaye很細心，溝通過程愉快。房間舒適，只是有線的風筒不太方便。整體不錯，推薦！

地點好，shopping同去官也街都非常方便。服務好，前台員工Kaye很細心，溝通過程愉快。房間舒適，只是有線的風筒不太方便。整體不錯，推薦！

10

Gareth

Nov 20, 2024

·

Stayed 2 nights

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!

10

Shiumung

Jun 22, 2023

·

Stayed 5 nights

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.

10

Sio Cheng

Jun 13, 2023

·

Stayed 1 night

交通方便，非常整潔及美觀

交通方便，非常整潔及美觀

10

Chi-Chun

Jul 11, 2024

·

Stayed 1 night

非常棒，天浪淘園很好玩，適合全家出遊，工作人員也十分友善，去別的飯店也很方便！

非常棒，天浪淘園很好玩，適合全家出遊，工作人員也十分友善，去別的飯店也很方便！

10

Kwai Fun

Apr 27, 2023

·

Stayed 1 night

房間大，地方清潔，枕頭舒適，附近多美食又多地方shopping, 十分滿意。

房間大，地方清潔，枕頭舒適，附近多美食又多地方shopping, 十分滿意。

10

Lung George

May 28, 2023

·

Stayed 2 nights

I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!

I had a wonderful stay at this hotel to celebrate the birthday of my wife. The staff was very helpful and gave me a lot of good surprises. The facility and location were amazing. The room was spacious and clean, the bed was comfortable, and the view was stunning. I would definitely come back here again!

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AI-generated summary based on recent guest reviews

Dining

Breakfast and the executive lounge are often enjoyed, with good variety and value. Feedback is mixed overall, with some finding breakfast average and occasional service issues in restaurants or at breakfast.

Related guest reviews

6

JUN HO

Nov 28, 2024

·

Stayed 3 nights

조식/라운지 옵션을 만드는 것이 필요할 것 같네요.

조식/라운지 옵션을 만드는 것이 필요할 것 같네요.

10

ngan

Aug 31, 2024

·

Stayed 1 night

前堂服務好，謝謝前堂Sylvia 服務好，餐飲服務都很棒。早晨選擇都不錯

前堂服務好，謝謝前堂Sylvia 服務好，餐飲服務都很棒。早晨選擇都不錯

10

Toni

Dec 27, 2023

·

Stayed 1 night

Overall very satisfied. I would like especially mention Jessie for taking good care for my stay. Also not forget to mention grace. Best executive lounge service.

Overall very satisfied. I would like especially mention Jessie for taking good care for my stay. Also not forget to mention grace. Best executive lounge service.

10

Selene

Dec 31, 2024

·

Stayed 1 night

Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.

Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.

8

Wing Yu

Jan 27, 2023

·

Stayed 2 nights

環境舒適但餐廳服務一般

環境舒適但餐廳服務一般

10

TAE JOON

Aug 3, 2023

·

Stayed 1 night

갤러시 야외수영장을 이용할 수 있다는게 최대 장점이네요. 다른 호텔에 비해 인테리어도 고급지고 놓고 온 물건이 있었는데, 잘 처리해주셨습니다. 조식부페는 크게 인상에 남는 음식이 없어서 그런지 보통정도로 추천합니다.

갤러시 야외수영장을 이용할 수 있다는게 최대 장점이네요. 다른 호텔에 비해 인테리어도 고급지고 놓고 온 물건이 있었는데, 잘 처리해주셨습니다. 조식부페는 크게 인상에 남는 음식이 없어서 그런지 보통정도로 추천합니다.

10

Gareth

Nov 20, 2024

·

Stayed 2 nights

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!

10

chi hung

Feb 15, 2026

·

Stayed 1 night

各部門的職員都專業有禮, 房間整潔, 影觀超好！早餐質量皆好！唯一少少瑕疵是床頭電源插座, 一邊內部接觸不良, 充不了電；另一邊插口位移位, 插脚插不入！房間#26.216

各部門的職員都專業有禮, 房間整潔, 影觀超好！早餐質量皆好！唯一少少瑕疵是床頭電源插座, 一邊內部接觸不良, 充不了電；另一邊插口位移位, 插脚插不入！房間#26.216

10

Shiumung

Jun 22, 2023

·

Stayed 5 nights

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.

I rarely do review but this time we had a very great experience in JW Macau that I have to give credit to. We stayed for 5 nights at executive suite for a family trip - Inga and Amy in executive lounge are above and beyond. Meet all our needs and requests. Room is clean and comfortable, food in the executive lounge is good, very comfortable hotel that is in the Galaxy area but on the less crowded side. We are very happy with our stay and will definitely come back to JW Marriot Macau for our next stay.

4

Mak

Apr 5, 2023

·

Stayed 1 night

Very bad check in/out and overall experience during the stay. The receptionist has no eye contact with guest at all and keep saying mandarin even though I speak in cantonese. The house keeping people keep pushing us to leave room when we are going to check out with bags at 11:10am where check out time is 11am. Very rude manner chef when ordering the omellete during breakfast. Strange service provided in the lounge bar where the waitress keep standing beside you to push you order. A very disapponted service and didn't expect such a poor service level in Marriot hotel.

Very bad check in/out and overall experience during the stay. The receptionist has no eye contact with guest at all and keep saying mandarin even though I speak in cantonese. The house keeping people keep pushing us to leave room when we are going to check out with bags at 11:10am where check out time is 11am. Very rude manner chef when ordering the omellete during breakfast. Strange service provided in the lounge bar where the waitress keep standing beside you to push you order. A very disapponted service and didn't expect such a poor service level in Marriot hotel.

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AI-generated summary based on recent guest reviews

10

Apinya

Nov 14, 2025

·

Stayed 2 nights

Excellent service and luxury hotel decor and great facilities

Excellent service and luxury hotel decor and great facilities

10

Selene

Dec 31, 2024

·

Stayed 1 night

Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.

Room is spacious, comfy with nice view. Staff are helpful and especially attentive to elderly. Complimentary breakfast is delcious with lots of variety Only 1 minus--the pillows. Didn't notice the pillows were a bit too soft. So kept waking up at night and fixed the pillow.

10

Gareth

Nov 20, 2024

·

Stayed 2 nights

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!

Really amazing hotel. The service was exceptional, the room was perfect. Everyone was very friendly and so attentive. They seem to have everything you could ever need in the room and the staff where very detail focussed, noticing we had a lot of shoes and had lots of charging cables so a shoe rack and cable ties arrived in an evening. The executive lounge I think is good value for money too, they say you have hors d'oeuvre and cocktails from 6pm but really it’s a buffet dinner and every type of drink. The location is very close to the strip and the Light Rail but being a separate complex (Galaxy) means it’s a bit quieter and easier when you want to step away but still have restaurants and shops available. Honestly, I think when I’m in the region again I’ll probably go for a couple of days just for the hotel. You also have access to some facilities in the Ritz Carlton, which has great restaurants and a super bar which is worth a visit. My thanks to Kayla and Celine at reception, Inga in the executive lounge, Rochelle the room attendant for making our stay so special!

10

kwok leung

Oct 30, 2024

·

Stayed 1 night

Good

Good

10

My Hong

Oct 8, 2024

·

Stayed 1 night

The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future.

The hotel was exceptional. From the warm welcome to the impeccable service, every aspect of our stay exceeded our expectations. The family-friendly amenities were impressive, and the personalized touch in helping us celebrate our 10-year anniversary was truly appreciated. We look forward to returning for another extraordinary experience in the future.

Property Policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 15:00 to 00:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs about JW Marriott Hotel Macau

Is parking available at the hotel?

Self-parking is available for guests at no additional cost. The parking is wheelchair accessible.

What type of breakfast is offered and what are the serving hours?

A buffet breakfast is available daily from 7 AM to 10:30 AM for a fee of approximately MOP 338.8 for adults and MOP 165 for children.

Does the hotel allow pets?

No pets or service animals are allowed at this property.

What are the check-in and check-out times?

Check-in is from 3:00 PM, and check-out is until 11:00 AM. Early or late check-in/check-out may be available upon request and should be arranged at least 72 hours prior to arrival.

Are airport shuttle services available?

Complimentary airport shuttle services are provided at scheduled times. Guests can arrange the transfer by contacting the hotel in advance.

What accessibility features does the hotel offer?

The hotel features wheelchair-accessible facilities including elevators, registration desk, public areas, and rooms. There is also a wheelchair-accessible pool and spa.

Where is the hotel located in relation to key attractions?

The hotel is located in Cotai, just a 3-minute drive from the Cotai Strip and 6 minutes from the University of Macau. It is also 3.7 miles from Macau Tower Convention and Entertainment Centre and 3.8 miles from Macau Tower.

Does the hotel have a swimming pool?

Yes, the hotel features an outdoor swimming pool, which includes a lazy river. The pool is closed seasonally from December 29 to March 13.

What are the hotel's policies regarding children?

Children aged 11 years old and younger can stay for free when occupying the parent's or guardian's room using existing bedding.

Does the hotel offer extra beds or cribs?

The hotel offers rollaway beds for a fee of MOP 500 per night, and advance request is required for availability.

Have a question?

Instant AI responses are based on hotel information

To make arrangements for check-in please contact the property at least 72 hours before arrival using the information on the booking confirmation. Guests must contact the property in advance for check-in instructions. Front desk staff will greet guests on arrival at the property. For any questions, please contact the property using the information on the booking confirmation. Information provided by the property may be translated using automated translation tools.

Check-in must be done by someone who is at least 18 years old.

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
This property accepts credit cards, debit cards, and cash
Safety features at this property include a fire extinguisher
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property

Rooms with club lounge access include benefits for single or double occupancy. Additional charges apply if occupancy is more than 2 guests.
Please note breakfast-inclusive rate plans include breakfast for a maximum of 2 adults. Additional charges apply for more than 2 adult guests.

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 2 children 11 years old and younger stay free when occupying the parent or guardian's room, using existing bedding.
No pets and no service animals are allowed at this property.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Fee for buffet breakfast: approximately MOP 338.8 for adults and MOP 165 for children
Rollaway bed fee: MOP 500.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.