Name: Novotel Makassar Grand Shayla
Address: Jalan Charil Anwar No. 28, Makassar, Indonesia, Makassar, South Sulawesi, Indonesia
Rating: 8.13

Guest reviews

8.1

Very good

Based on 823 verified reviews

Facilities

8.3

Cleanliness

8.5

Rooms

8.5

Service

8.2

Location

8.5

Dining

8.2

Who stays here?

Business

46%

Couple

12%

Family

21%

Group

11%

Solo

7%

4

Mohamed

31 Oct 2024

·

Stayed 1 night

Sheets were dirty. Elevator smelled bad.

2

Patrick

3 Aug 2023

·

Stayed 1 night

Terrible service at the front desk, seems like they don't really care about what you say or do not want to engage much. Question about the lounge on the 12th floor was ask and the front desk staff did not want to answer and ask us to go upstair to find out on our own .

2

md amin siti noor'ain

8 May 2023

·

Stayed 3 nights

The room cleaner was not honest! My husband bought 2 cartoon of cigarettes at Duty free shop, KLIA. When we were arrive at our home then he realized he missing 6 packs of cigarettes which are we put each cartoon of cigarettes in 2 different bags. He/she took 3 packs from each cartoon and it shows that the hotel's cleaner open our bags with intention. Luckily we didn't leave any valuable things inside the room. For those who want to stay here Pls make sure u use a pad lock to lock your bag before u leave the room.

8

Bernd Erich

11 Nov 2025

·

Stayed 1 night

Pool sah ok aus ich war aber nicht drin

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10

Andrea

23 Aug 2022

·

Stayed 1 night

Très bonne qualité de chambre, de service (merci Yvon!), avec piscine et restaurant. Super literie!

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Jalan Charil Anwar No. 28, Makassar, Indonesia

Location

A stay at Novotel Makassar Grand Shayla places you in the heart of Makassar, steps from Monumen Mandala and 10 minutes by foot from Taman Anggrek Clara Bundt. This family-friendly hotel is 1 mi (1.5 km) from Makassar Great Mosque and 1.1 mi (1.8 km) from Mall Ratu Indah.

Monumen Mandala(0.1 Miles)

Taman Anggrek Clara Bundt(0.5 Miles)

Losari Beach(0.7 Miles)

Makassar Great Mosque(1 Miles)

Fort Rotterdam(1.1 Miles)

Museum Negeri La Galigo(1.1 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 12:00

Before 12:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

FAQs

Yes, free self-parking is available on-site.

Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee of approximately IDR 150,000 per person.

No pets and no service animals are allowed at this property.

The standard check-in time is 14:00 and check-out time is 12:00. Early or late check-in/check-out may be available upon request and may incur additional charges.

Yes, airport shuttle services are available for a fee of IDR 250,000 per vehicle (one way). To arrange the transfer, guests must contact the property 24 hours prior to arrival.

The property offers limited wheelchair accessibility, including step-free entrances and wheelchair-accessible facilities in public areas.

The hotel is located in the heart of Makassar, just 0.2 km from Monumen Mandala and 1.1 km from Losari Beach. It is also within a 10-minute walk from Taman Anggrek Clara Bundt and 1.5 km from Makassar Great Mosque.

Yes, there is an outdoor swimming pool available, which is seasonal. The pool features a child pool and is surrounded by outdoor furniture.

Up to 2 children aged 16 years old and younger can stay free when occupying the parent or guardian's room, using existing bedding.

The property has connecting/adjoining rooms, which are subject to availability and can be requested. Specific policies regarding extra beds or cribs are not mentioned.

Novotel Makassar Grand Shayla

Amenities

Property description

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