BYPILLOW The Citadel

Name: BYPILLOW The Citadel
Address: Espejo, 2, Austrias, Madrid, Madrid (and vicinity), Community of Madrid, Spain, Madrid, Community of Madrid, Spain
Rating: 8.57

"Spacious bathroom"

"Loved the beds"

"Great location"

"Immaculate rooms"

"Ample-sized rooms"

"Welcoming staff"

Amenities

Airport shuttle
Free Wi-Fi
Non-Smoking Rooms
Tour Desk
Housekeeping

Property description

Make use of convenient amenities, which include complimentary wireless internet access and tour/ticket assistance.

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Guest reviews

8.6

Fabulous

Based on 1,006 verified reviews

Who stays here?

Business

8%

Couple

47%

Family

27%

Group

11%

Solo

5%

What guests think

AI-generated summary based on recent guest reviews

BYPILLOW The Citadel earns praise for its exceptionally central, walkable location and generally clean, comfortable rooms, though reviews also note an older building with a tiny elevator, occasional bathroom odors, and thin soundproofing that lets in street or neighbor noise.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

4

Sarah

19 Feb 2026

·

Stayed 2 nights

The location was amazing, the bed was comfortable, and the room was quite nice, but the bathroom smelled like sewage. Had to keep the bathroom door pulled all the way shut and it was still intolerable.

8

Ria

9 Feb 2026

·

Stayed 2 nights

Central location - just some noise late at night- we walked up the stairs as we didn’t notice elevator- carpet is hallway which I always find dirty but bed area was tile. Bathroom light is dark. Supplied with fridge and coffee/ tea

6

Maria Teresa

5 Jan 2026

·

Stayed 3 nights

I love the location of the property and the room is very spacious, very clean. The only thing that I don’t like is the check in time. Nobody is at the property. After 14 hours of flight you want to check in. But nobody is there until 2:00. So we just waited about 5 hours iand it’s freezing. And one more thing at night there is no hot shower. I already complain about it Still water is cold during the night times

10

HE

12 Dec 2025

·

Stayed 1 night

The room is kinda of smelly (probably a smoking room)

10

adriana aranda

22 May 2025

·

Stayed 2 nights

Todo excelente

Espejo, 2, Austrias, Madrid, Madrid (and vicinity), Community of Madrid, Spain

Location

With a stay at BYPILLOW The Citadel in Madrid (Madrid Centro), you'll be steps from San Miguel Market and 3 minutes by foot from Plaza Mayor. This hostal is 0.4 mi (0.6 km) from Puerta del Sol and 0.4 mi (0.7 km) from Gran Via.

San Miguel Market(0.1 Miles)

Plaza de España - Princesa(0.1 Miles)

Plaza de Oriente(0.1 Miles)

Plaza de la Villa(0.1 Miles)

Royal Theatre(0.1 Miles)

City Hall(0.1 Miles)

More location info

Property policies

Check-in instructions

Everything you need to know for a smooth check-in.

Check-in

Check-out

From 14:00 to 22:00

Before 11:00

Good to know

Additional policies and info about this property.

Optional extras

Additional paid services you can request.

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