Is parking available at the property?

Free self-parking is available on-site, but it is limited.

What type of breakfast is offered and what are the serving hours?

Buffet breakfasts are available daily from 6:00 AM to 10:00 AM for a fee of approximately VND 396900 for adults and children.

Are pets allowed at the property?

No pets and no service animals are allowed at this property.

What are the standard check-in and check-out times?

Check-in is from 3:00 PM to 11:59 PM, and check-out is until 12:00 PM. Early or late check-in/check-out may be available upon request.

Is there an airport shuttle service available?

A roundtrip airport shuttle is provided for a surcharge of VND 2079000 per vehicle (maximum occupancy 2) and is available 24 hours.

What accessibility features are available for guests with disabilities?

The property includes step-free entrances and wheelchair-accessible facilities in public areas and rooms.

What is the location of the property in relation to key landmarks?

The property is located approximately 1.9 km from Tam Bac Lake and 16.8 mi (27.1 km) from Do Son Beach. It is well-connected to public transport.

Does the property have a swimming pool?

Yes, there is an indoor swimming pool available for guests.

Sheraton Hai Phong

What guests think

At Sheraton Hai Phong, guests frequently commend spacious rooms with views, a strong breakfast offering, and well-regarded facilities including a pool and several on-site restaurants in a location convenient for shopping and getting around.

Service is widely described as friendly and professional, with standout staff mentions, though a few guests reported slow response, inconsistent restaurant handling, or unhelpful assistance. Cleanliness is generally strong, but some reviews note housekeeping misses and minor maintenance problems. Overall, expect an upscale stay with comfortable spaces and attentive staff, with occasional hiccups.

Facilities

Cleanliness

Rooms

Service

Location

Dining

Was this helpful?

AI-generated summary based on recent guest reviews

Facilities

Facilities are well regarded, with praise for the pool and multiple on-site restaurants.

Related guest reviews

10

Jack

Aug 24, 2025

·

Stayed 1 night

Lovely room. Great staff. Good breakfast. Good bar. Nice pool.

10

MING-JUI

Oct 2, 2025

·

Stayed 1 night

4樓餐廳員工非常友善，且服務專業、盡職。我跟餐廳預約晚上9點到，但因為飛機晚點，我跟客人晚上人9點半到，用餐到接近晚上11點，即使已經超過他們晚上10點結束營業的時間，他們仍耐心的在服務我們，非常感動。

Translate

10

David

Feb 4, 2026

·

Stayed 3 nights

This hotel is top end. The service is world class and the desk folks speak english. If I could give it 8 stars I would. There 3 Resteraunt's on site and a spa. The rooms were excellent size, w marble everything. You will not be disappointed coming here.

10

Allen

Mar 25, 2023

·

Stayed 1 night

Nice Hotel and Restaurant ! Great food 👍

10

Yu Te

Jan 26, 2026

·

Stayed 3 nights

Helpful staff. Good pool. Extremely tasteful breakfast. One slight flaw though. Staff probably needs a bit more training on wine opening with tools.

10

Rupesh

Oct 21, 2025

·

Stayed 1 night

Very nice facility, and very good staff, the service quality is really good.

10

Thu Huong

May 31, 2022

·

Stayed 1 night

Perfect! Good location, good facilities, good service, near Vincom shopping center

10

ATSUSHI

Mar 12, 2025

·

Stayed 2 nights

Good facility, Good service, Good breakfast.

10

SHUN

Sep 20, 2025

·

Stayed 1 night

Good hotel

8

hae yeol

Sep 29, 2023

·

Stayed 3 nights

Electrical power has been stopped too often

Was this helpful?

AI-generated summary based on recent guest reviews

Cleanliness

Reviews commonly describe rooms as clean. Some note housekeeping misses and minor maintenance issues.

Related guest reviews

10

myeongsoo

Jan 25, 2026

·

Stayed 3 nights

객실 깨끗하고 조식이 좋았어요

Translate

8

Kang Ju

Oct 7, 2024

·

Stayed 6 nights

Good hotel, good facility and very clean. However, I hope there is a variety of breakfast options.

6

MEI KIT LINA

Apr 1, 2023

·

Stayed 6 nights

整體晤夠清潔

Translate

4

Miu Shan

Jun 19, 2024

·

Stayed 2 nights

When I used the bathtub on the first day night. I found a lot of black objects and informed the reception to arrange for check a clean up when I leave hotel on next day morning. When I back hotel at night and use the bathtub again, I found no one to check and clean, it looked like rust. When I checked out on 3rd day and told the reception, they just said sorry, sorry. And I believe they simply ignore the problem and will not take any action to solve the problem, it is very disappointed for me

10

UNJAE

Nov 21, 2022

·

Stayed 1 night

아주 깔끔하고 쾌적함

Translate

2

Miu Shan

Apr 2, 2023

·

Stayed 6 nights

Don’t recommend. So surprise to me due to have some issue during my stay. 1st no make up room when I come back even though I already request, the time almost 5:30pm. Next is no new sleeping shoes for me to change, 3rd no body wash. Highly recommend the group doing the improvement ASAP

10

Donna

Nov 5, 2025

·

Stayed 1 night

Gorgeous corner room wothva breathtaking view. Bery spacious and very clean. Staff was absolutely amazing. Every step of the way!!

10

Jae Ok

Feb 22, 2026

·

Stayed 2 nights

깨끗한 객실

Translate

8

eunseok

Feb 9, 2024

·

Stayed 1 night

옷걸이에 가시가 있어서 손톱에 박힘..

Translate

10

Phan

Feb 26, 2024

·

Stayed 1 night

Clean and cozy

Was this helpful?

AI-generated summary based on recent guest reviews

Rooms

Rooms are spacious and comfortable with good beds and views. A few note gaps such as an empty minibar or limited complimentary water.

Related guest reviews

10

Jack

Aug 24, 2025

·

Stayed 1 night

Lovely room. Great staff. Good breakfast. Good bar. Nice pool.

10

David

Feb 4, 2026

·

Stayed 3 nights

This hotel is top end. The service is world class and the desk folks speak english. If I could give it 8 stars I would. There 3 Resteraunt's on site and a spa. The rooms were excellent size, w marble everything. You will not be disappointed coming here.

10

Donna

Nov 5, 2025

·

Stayed 1 night

Gorgeous corner room wothva breathtaking view. Bery spacious and very clean. Staff was absolutely amazing. Every step of the way!!

8

Chun Leong

Nov 14, 2025

·

Stayed 2 nights

Loved the view from room. Appreciate if more complimentary water is given.

4

INC.

Feb 6, 2024

·

Stayed 3 nights

미니바도 비어있고 체중계도 없고 인테리어도 별로네요. 하노이 5성급과는 차이가 많이나고 조식만 쉐라톤 같았습니다. 가격대비 객실은 좋지 않았어요.

Translate

10

Dennis

Oct 17, 2023

·

Stayed 2 nights

Great stay, great rooms, super friendly staff.

8

Ronnie

May 7, 2025

·

Stayed 1 night

The rooms and bedding are great.

8

hae yeol

Sep 29, 2023

·

Stayed 3 nights

Electrical power has been stopped too often

10

Cecilie

Jul 29, 2025

·

Stayed 5 nights

Gode senger, romslige rom, vennlig betjening, bra utvalg i frokosten

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Service

Service is frequently praised as friendly, professional, and helpful, with standout staff at reception and in the restaurant. A few guests reported slow response or inconsistent handling of requests.

Related guest reviews

10

Richard

Jan 5, 2026

·

Stayed 1 night

As you would expect from a Sheraton Hotel. The customer service there is second to none. Really enjoyed our stay there! Thank you.

10

David

Feb 4, 2026

·

Stayed 3 nights

This hotel is top end. The service is world class and the desk folks speak english. If I could give it 8 stars I would. There 3 Resteraunt's on site and a spa. The rooms were excellent size, w marble everything. You will not be disappointed coming here.

2

Miu Shan

Apr 2, 2023

·

Stayed 6 nights

Don’t recommend. So surprise to me due to have some issue during my stay. 1st no make up room when I come back even though I already request, the time almost 5:30pm. Next is no new sleeping shoes for me to change, 3rd no body wash. Highly recommend the group doing the improvement ASAP

10

Rupesh

Oct 21, 2025

·

Stayed 1 night

Very nice facility, and very good staff, the service quality is really good.

10

Doug

Feb 6, 2025

·

Stayed 2 nights

Vi was a very nice and pleasant person and because of her, I would visit this hotel when I have chances. Dep is another person who did great job to make me happy. Thank you.

10

Donna

Nov 5, 2025

·

Stayed 1 night

Gorgeous corner room wothva breathtaking view. Bery spacious and very clean. Staff was absolutely amazing. Every step of the way!!

8

Brian

Sep 14, 2024

·

Stayed 3 nights

It would be perfect 5 star except i asked for help buying a trqin ticket the reception wanted 2mill vnd went to train station 3 min taxi away cosy 110vnd it was a blatent way to make money

10

Tuul

Oct 21, 2024

·

The best hotel in Vietnam. The service was excellent. The front desk employees are very polite, very friendly and high educated. I am highly recommended this hotel, if you’re planning to visit to Vietnam.

10

jaehyun

Aug 19, 2025

·

Stayed 1 night

Christina who is working on the reception desk is excellent and kind person . Furthermore she is beautiful. I want to visit in soon.

2

Hangil

May 19, 2025

·

Stayed 1 night

I made ten calls to the reception from my room, but not a single one was answered. As a result, I had to inconveniently go down to the first floor multiple times. It seems that the Vietnamese staff have not received proper training. Additionally, the way the restaurant assigns tables to guests is strange. Personally, I do not care which table I sit at—that is my choice. So I chose my own table and took a seat. My wife is pregnant, so I reserved the table and went to get food. When I sat down at the table, there were no issues and the staff even welcomed me. However, when I returned with my food, someone who appeared to be the restaurant manager told me that another guest was already seated there and moved me to a less desirable corner. I told him that I had reserved the table five minutes ago, but he suddenly lied and claimed that someone else had already taken the table ten minutes earlier. When I first sat down five minutes ago, there were clearly no problems with the table. I was extremely displeased by this experience. My wife did not want any conflict, so she avoided the situation, but this is completely unacceptable.

Was this helpful?

AI-generated summary based on recent guest reviews

Location

Convenient location near Vincom shopping center and in a pleasant area; one guest noted the train station is a short taxi ride away.

Related guest reviews

10

John

Feb 23, 2023

·

Stayed 1 night

We thoroughly enjoyed our stay at the Sheraton. Beautiful hotel, great staff and a nice area.

10

Zimu

Jul 6, 2024

·

Stayed 1 night

Excellent stay! Lovely staff, nice location, great meal. Happens to be the kid’s birthday, he’s super happy cuz Hotel prepared balloons and cake!

10

Ngoc

Apr 15, 2024

·

Stayed 4 nights

Beautiful hotel, very clean, friendly staffs, great location, and great dining options.

10

Thu Huong

May 31, 2022

·

Stayed 1 night

Perfect! Good location, good facilities, good service, near Vincom shopping center

8

Brian

Sep 14, 2024

·

Stayed 3 nights

It would be perfect 5 star except i asked for help buying a trqin ticket the reception wanted 2mill vnd went to train station 3 min taxi away cosy 110vnd it was a blatent way to make money

10

SHAN PIN

Jan 23, 2025

·

Stayed 3 nights

購物便利

Translate

Was this helpful?

AI-generated summary based on recent guest reviews

Dining

Breakfast receives strong praise for quality and variety, and guests appreciate having multiple on-site restaurants. Some mention minor service issues or a desire for more breakfast variety.

Related guest reviews

10

Jack

Aug 24, 2025

·

Stayed 1 night

Lovely room. Great staff. Good breakfast. Good bar. Nice pool.

10

myeongsoo

Jan 25, 2026

·

Stayed 3 nights

객실 깨끗하고 조식이 좋았어요

Translate

10

MING-JUI

Oct 2, 2025

·

Stayed 1 night

4樓餐廳員工非常友善，且服務專業、盡職。我跟餐廳預約晚上9點到，但因為飛機晚點，我跟客人晚上人9點半到，用餐到接近晚上11點，即使已經超過他們晚上10點結束營業的時間，他們仍耐心的在服務我們，非常感動。

Translate

8

Kang Ju

Oct 7, 2024

·

Stayed 6 nights

Good hotel, good facility and very clean. However, I hope there is a variety of breakfast options.

10

Allen

Mar 25, 2023

·

Stayed 1 night

Nice Hotel and Restaurant ! Great food 👍

10

Stephanie

Oct 16, 2025

·

Stayed 1 night

Das Frühstücksbufett war der absolute Wahnsinn

Translate

10

Yu Te

Jan 26, 2026

·

Stayed 3 nights

Helpful staff. Good pool. Extremely tasteful breakfast. One slight flaw though. Staff probably needs a bit more training on wine opening with tools.

10

Zimu

Jul 6, 2024

·

Stayed 1 night

Excellent stay! Lovely staff, nice location, great meal. Happens to be the kid’s birthday, he’s super happy cuz Hotel prepared balloons and cake!

10

Mark

Dec 28, 2024

·

Stayed 2 nights

Great service, breakfast buffet really wide variety of western, Japanese, Korean, and Chinese offerings.

10

ATSUSHI

Mar 12, 2025

·

Stayed 2 nights

Good facility, Good service, Good breakfast.

Was this helpful?

AI-generated summary based on recent guest reviews

Su	Mo	Tu	We	Th	Fr	Sa
				1 $78	2 $78	3 $78
4 $75	5 $82	6 $82	7 $82	8 $86	9 $78	10 $78
11 $78	12 $82	13 $82	14 $82	15 $82	16 $172	17 $78
18 $78	19 $82	20 $85	21 $85	22 $85	23 $81	24 $78
25 $81	26 $85	27 $82	28 $82	29 $85	30 $78	31 $81

Su	Mo	Tu	We	Th	Fr	Sa
1 $81	2 $82	3 $85	4 $85	5 $82	6 $78	7 $78
8 $81	9 $85	10 $85	11 $85	12 $85	13 $81	14 $78
15 $78	16 $85	17 $82	18 $85	19 $85	20 $81	21 $81
22 $78	23 $85	24 $82	25 $82	26 $85	27 $81	28 $81
29 $78	30 $85

Sheraton Hai Phong

About this property

Location

Room options

Presidential Suite, 1 Double Bed (View)

Club Room, 1 King Bed

Club Room, 2 Twin Beds (View)

Executive Suite, 1 King Bed (View)

Deluxe Room, 2 Twin Beds

Deluxe Room, 1 King Bed

Guest reviews of Sheraton Hai Phong

What guests think

Property Policies

Check-in instructions

Good to know

Optional extras

FAQs about Sheraton Hai Phong

Prices for upcoming dates